Avalanche Site Edition

Transcription

1 Avalanche Site Edition Version 4.8 avse ug Revised 03/20/2009

2 ii Copyright 2008 by Wavelink Corporation All rights reserved. Wavelink Corporation 6985 South Union Park Avenue, Suite 335 Midvale, Utah Telephone: (801) Fax: (801) Website: No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Wavelink Corporation. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice. The software is provided strictly on an as is basis. All software, including firmware, furnished to the user is on a licensed basis. Wavelink grants to the user a non transferable and nonexclusive license to use each software or firmware program delivered hereunder (licensed program). Except as noted below, such license may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of Wavelink. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Wavelink. The user agrees to maintain Wavelink s copyright notice on the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed program delivered to the user or any portion thereof. Wavelink reserves the right to make changes to any software or product to improve reliability, function, or design.

3 Table of Contents 1 Table of Contents Chapter 1: Installing Avalanche SE 7 Installation Requirements Before You Begin Installing Avalanche SE Importing Avalanche Manager Backup Files Migrated Components Activating Avalanche SE Overview of Nodelocking Activating Avalanche SE Licenses Activating Automatically Activating Manually Importing a License Activating Remote Control and CE Secure Licenses Chapter 2: Avalanche SE Console 15 Launching the Avalanche SE Console Understanding Avalanche SE Console Tool Bar Quick Start Tab Alerts Tab Navigation Window/Profile Selection Understanding Edit Mode Changing Console Preferences Enable Checking for Updates Customizing Console Display Enabling Auto Assign Options Enabling Audit Logging Viewing Logged Activity Specifying the Backup Drive Location Configuring HTTP Proxy Connections Changing Report Settings Configuring Enterprise Server Settings Viewing the Enterprise Server Status Purging Statistics Performing a Dump Heap Viewing the InfoRail Status Avalanche SE Reporting Tool Using the Support Generator Using the Enabler Installation Tool Chapter 3: Managing User Accounts 33 Creating User Accounts Creating User Groups

4 2 Wavelink Avalanche SE Assigning Regional Permissions Assigning Profile Permissions Assigning Authorized Users Assigning Authorized Users to Locations Assigning Authorized Users to Profiles Configuring Integrated Logon Changing Passwords Removing User Accounts Chapter 4: Managing Locations and Sites 45 Creating Sites Viewing Mobile Devices Within Sites Pinging Mobile Devices within Sites Sending Messages to Sites Editing Site Properties Additional Site Functions Manually Assigning Profiles Monitoring the Mobile Device Server Stopping the Server Starting the Server Viewing Server Properties Reinitializing the Mobile Device dserver Monitoring Server Status Chapter 5: Managing Network Profiles 53 Creating Network Profiles Configuring Network Profile General Settings Enabling a Network Profile Managing IP Address Pools Viewing Where Network Profiles Are Applied Adding Network Profile Authorized Users Network Profile Selection Criteria Configuring Epoch Settings Creating Epochs Wireless Settings Encryption Methods Authentication Methods Network Profile Configuration Descriptions Network Profile General Settings Selection Criteria Settings Epochs Configuration Settings Network Settings Tab Wireless Settings Tab Chapter 6: Managing the Mobile Device Server 69 Configuring Mobile Device Server General Settings

5 Table of Contents 3 Configuring Mobile Device Server Log Files Suppressing Mobile Device Server Statistics Configuring User Files Viewing Where Mobile Device Server Profiles Are Applied Mobile Device Server Profile Authorized Users Releasing Licenses Setting the Terminal ID Configuring Device Connections Setting COM Ports Enabling the RAPI Gateway Configuring Connection Settings Enabling Encryption Enabling Authentication Enabling Secondary Server Support Configuring Server Updates Scheduling Server Updates Configuring Update Restrictions Viewing Mobile Device Server Licensing Messages Reinitializing the Mobile Device dserver Chapter 7: Managing Software Profiles 87 Creating Software Profiles Adding Software Profiles Adding Software Profiles Using the Wizard Editing Software Profiles Enabling Software Profiles Software Profile Selection Criteria Viewing Where Software Profiles Are Applied Software Profile Authorized Users Managing Software Packages Installing Software Packages Installing an Avalanche Software Package Building New Software Packages Installing CAB or MSI Packages Copying a Software Package Configuring Software Packages Settings Configuring Software Packages Copying Software Packages Enabling Software Packages Moving Software Packages Configuring Software Packages for Delayed Installation Software Profile Settings and Tables Software Profile List Software Profile General Settings Installed Software Packages Package Activation

6 4 Wavelink Avalanche SE Package Tracking Package Selection Criteria Package Distribution Chapter 8: Managing Mobile Devices 107 Mobile Device Inventory Tab Managing Device Filters Creating Device Filters Applying Device Filters Deleting Device Filters Displaying Devices Viewing Mobile Device Details Configuring Mobile Device Properties Viewing Properties Understanding Wireless Properties Understanding Real Time Properties Creating User Defined Properties Creating Device Side Properties Editing Properties Deleting Properties Software Inventory Controlling the Mobile Device Pinging Mobile Devices Sending Messages Updating the Mobile Device Deleting Mobile Devices RAPI Gateways Using Remote Control Launching the Session Monitor Launching the Wavelink Communicator Device Statistics Chapter 9: Managing Mobile Device Groups 125 Creating Mobile Device Groups Creating Static Mobile Device Groups Adding Devices to Static Mobile Device Groups Removing Devices from Static Mobile Device Groups Creating Dynamic Mobile Device Groups Adding Mobile Device Group Authorized Users Pinging Mobile Devices within Mobile Device Groups Sending Messages to Mobile Device Groups Editing Properties for Mobile Device Groups Additional Mobile Device Group Functions Chapter 10: Managing Alerts 133 Managing Alert Profiles

7 Table of Contents 5 Creating Alert Profiles Enabling Alert Profiles Viewing Where Alert Profiles Are Applied Configuring Alert Profiles Alert Profile Authorized Users Removing Alert Profiles Creating Contact Lists Importing E mail Addresses Removing Contacts Creating Proxy Pools Deleting Proxies Using the Alert Browser Acknowledging Alerts Clearing Alerts Customizing Alert Browser Functionality Alert Profile Descriptions Alert Profile List Alert Profile General Settings Chapter 11: Managing Update Profiles 147 Adding Update Profiles Configuring Update Profile General Settings Viewing Where Update Profiles Are Applied Adding Update Profiles Authorized Users Scheduling Exclusion Windows Editing Exclusion Windows Applying Selection Criteria Chapter 12: Using Scan to Configure 153 Configuring Barcode Profiles Adding Barcode Profiles Configuring Network Settings Creating Custom Properties Adding Custom Properties Editing Custom Properties Deleting Custom Properties Editing Barcode Profiles Deleting Barcode Profiles Printing Barcodes Scanning Barcodes Chapter 13: Performing System Backups 163 Backing Up the System Restoring the System Removing Completed Tasks

8 6 Wavelink Avalanche SE Chapter 14: Selection Criteria 169 Building Selection Criteria Building Custom Properties Selection Variables Operators Appendix A: Port Information 183 Enterprise Server Ports Mobile Device Server Ports Remote Control Ports Appendix B: Avalanche SE Services 185 Services List Wavelink Authentication Service AMC Apache Tomcat Wavelink Alerts Wavelink Avalanche Service Manager Wavelink Avalanche Agent Wavelink Avalanche Enterprise Service Wavelink Deployment Wavelink Information Router Wavelink License Server Chapter 15: Glossary 187 Index 193

9 Chapter 1: Installing Avalanche SE 7 Chapter 1: Installing Avalanche SE Avalanche SE is designed to operate on a wide variety of network configurations. However, system requirements must be met to ensure optimal performance. Review requirements before installing. This chapter provides information about the following: Installation Requirements Confirm that no firewalls (WinXP or external) will block any of the required ports for communication. (Refer to Appendix A for a list of ports required to run Avalanche SE). Importing Avalanche Manager Backup Files Activating Avalanche SE Installation Requirements The following table lists the installation requirements for Avalanche SE. Item Requirement OS Windows 2000 Server (SP 4), Windows 2000 Professional (SP 4), Windows 2003 Server (SP 2 or later), Windows XP (SP 2 or later) Processor Intel Pentium 4 Processor at 2.8 GHz (or equivalent) Hard Drive 5 GB for Console 10 GB for Mobile Device Server RAM 1 GB for Console and Mobile Device Server MISC Administrator login rights Partition/Disk NTFS file system JSE Runtime Environment 5.0 (automatically installed by the Avalanche installer if not already on your system Shared file folder on the host system where the administrator has full control. Administrative rights on the system. RAPI Active Sync or later ActiveSync support connection Serial port for serial connection

10 8 Wavelink Avalanche SE Before You Begin Review the following before beginning the Avalanche SE installation: Confirm that any previous versions of Avalanche, Mobile Manager, Mobile Manager Enterprise, and PostgreSQL have been completely uninstalled, their directories removed and the Windows Services deleted. Confirm that no firewalls (WinXP or external) will block any of the required ports for communication. (Refer to Appendix A for a list of ports required to run Avalanche SE). Installing Avalanche SE When you install Avalanche SE (as a replacement for Avalanche Manager Site) you automatically create one local Location (My Location) on the machine to which you are installing Avalanche SE. A Mobile Device Server automatically installs to the local location. The Avalanche install includes the following: PostgreSQL database Localized Java update License Server To install Avalanche SE: 1 Download the Avalanche SE install. 2 Double click the file to start the installation process. NOTE At any time, you can cancel the installation process by clicking either Cancel Setup or Exit Setup. The Introduction dialog box appears. 3 Click Next to continue the installation process. The License Agreement dialog box appears.

11 Chapter 1: Installing Avalanche SE 9 4 If you agree with the terms in the License Agreement, click Yes. NOTE If you do not click Yes, you will not be able to complete the installation process. The Organization Name dialog box appears. 5 Enter the name of your organization and click Next. 6 This name will appear in the Avalanche SE Console, branding this version for your company. The Choose Destination Location dialog box appears. 7 Click Next to accept the default installation folder, or click Browse to navigate to a folder of your choice. After you select an installation folder, click Next to continue the installation process. Avalanche SE is installed on your system. The Setup program configures several internal components to run on your system. Once the installation is complete, you are immediately prompted to activate this installation of Avalanche SE for your network. For more information about activating Avalanche SE, refer to Activating Avalanche SE on page 11. Importing Avalanche Manager Backup Files Once you have installed Avalanche SE, you can import Avalanche Manager backup files (.abk files) using the Import Data tool. The import tool only works with Avalanche Manager 3.6 backup files. To import data from previous versions of Avalanche Manager, you must migrate to Avalanche Manager 3.6 and create the backup file from there. The import tool imports Network Profiles, Software Collections, Mobile Device Groups and the client database from the backup file into Avalanche SE. When you import a backup file, the information merges with any other information you have already configured in Avalanche SE. Once you complete the import, you need to perform a Universal Deployment to alert the Mobile Device Server of the changes.

12 10 Wavelink Avalanche SE For information about creating the Avalanche Manager backup file, refer to the Wavelink Avalanche Manager User Guide. To import a backup file: 1 Launch the Avalanche SE Console. (Start menu > All Programs > Avalanche SE >Avalanche SE Console) 2 From the File Menu, select Import > Site Backup File. The Import Data dialog box appears. 3 Navigate to the location of the.abk file and select Open. A status dialog box appears as the file imports to the My Enterprise level. When the import is complete, the Import Result dialog box appears indicating whether the import was successful. 4 Click OK to close the dialog box. The data from the backup file is imported to Avalanche SE and the database. Migrated Components The following table lists the Avalanche Manager data that is migrated to Avalanche SE. Avalanche Manager Component Migrated to: Enterprise License Enterprise License License file (wavelink.lic) License file (wavelink.lic) The License file in Avalanche Manager will only be applied to the local Mobile Device Server and will not appear in the license server. Contact Wavelink Customer Service at for more information. Network Profile Network Profile Network Profiles will appear in the Network Profiles tab. Any profiles that were enabled in Avalanche Manager will be deployed and active immediately. Table 1-1: Components Migrated from Avalanche Manager to Avalanche SE

13 Chapter 1: Installing Avalanche SE 11 Software Collections Software Profiles Software Profiles will appear in the Software Profiles tab with the same names and settings as were configured in Avalanche Manager. Mobile Device Groups Mobile Device Groups Static Device Groups will not automatically contain mobile devices for the group. You will need to add matching devices to the group from the Properties dialog box for that mobile device group. The eserver will contact the Mobile Device Server and pull the devices that match the static group into the group. Mobile Device Inventory Mobile Device Inventory Table 1-1: Components Migrated from Avalanche Manager to Avalanche SE Activating Avalanche SE This section provides the following information about activating your Avalanche SE license: Overview of Nodelocking Activating Avalanche SE Licenses Activating Remote Control and CE Secure Licenses NOTE You do not need a license to configure and deploy Telnet Client packages. The Telnet Client is pre licensed to communicate with Avalanche SE allowing you to deploy Telnet Client packages and configurations to your mobile devices without purchasing a license. Overview of Nodelocking After you install Avalanche SE, you are asked to license it with a valid license code. This code uses a technique called nodelocking, in which Avalanche SE is licensed only for a specific computer, or node, on your network. A node is defined as several specific system attributes that, in combination, uniquely distinguish it from any other system in your organization.

14 12 Wavelink Avalanche SE Once a license for Avalanche SE is activated and associated with a specific node (nodelocked) you cannot move that license to another node. If you want to move the license, you need to contact Wavelink Customer Service. Activating Avalanche SE Licenses When you activate Avalanche SE licenses, a license file called wavelink.lic is installed on your system, which provides the information the product needs to operate. There are four methods of activating Avalanche SE licenses: Activating Automatically Activating Manually Importing a License After you install Avalanche SE, the Wavelink Activation dialog box appears automatically. If you want to activate Avalanche SE immediately, you can perform one of the activation methods from this location. For each type of product license, you will need to enter a license code. If you do not want to activate Avalanche SE immediately, you can return to the Wavelink Activation dialog box at a later time by selecting Start > Programs > Wavelink Avalanche SE > Activate. Activating Automatically If Avalanche SE resides on a system that has Internet access, you can use the automatic license activation. When you use the automatic activation method, Avalanche SE connects with a secure Wavelink web site to verify your license. A nodelock and a license file are sent to your host system. The license file called wavelink.lic is installed on your system, which provides the information the product needs to operate. To activate Avalanche SE: 1 Obtain the Avalanche SE product licensing code from Wavelink. NOTE You receive this information in an e mail from Wavelink upon purchasing Avalanche SE.

15 Chapter 1: Installing Avalanche SE 13 2 Access the Wavelink Activation dialog box by clicking Start > Programs > Wavelink Avalanche SE > Activate. 3 Type your license number for this installation in the Product License text box. 4 Click Activate. Avalanche SE connects with a secure Wavelink Web site, your license and nodelock are verified, and a license file is sent to your host system. A new dialog box appears, displaying your licensing information and asking if you want to save the information for this installation. 5 Click Yes to accept the license file and activate your installation. The Wavelink licensing process ties Avalanche SE to a specific computer on your network. If a situation requires you to re install Avalanche SE on a different system, please contact Wavelink Customer Service to unlock your license from that system. Once the license is unlocked, you can re install the product on a new system. Activating Manually If the server is not connected to the Internet or if you have problems with the automatic activation, you can activate your license manually. To activate your license manually you will need the following information: Node lock for the system. You can get this information from the Wavelink Activation dialog box. Product license code. This information comes from the e mail you receive from Wavelink upon purchasing Avalanche SE. To manually activate a license: 1 Obtain the information needed for the product license. 2 Open a Web browser and navigate to activation. 3 Enter the Hardware Node Lock and the License code in the text boxes. 4 Click Activate button to activate license.

16 14 Wavelink Avalanche SE The Wavelink activation server verifies the information you entered and provides you a link to download the wavelink.lic file if your node lock and license key are valid. 5 Click on the link and change Save As type to All Files. 6 Download the file to desired location. 7 Move wavelink.lic file to system with where Avalanche SE is installed. 8 Follow the steps to import a license into your Avalanche SE installation. Importing a License If you already have a license file for Avalanche SE or if you have received a wavelink.lic file using the manual activation method, you can activate the file by importing it. You have the option of importing multiple license files or consolidating several files. To import a license: 1 Access the Wavelink Activation dialog box by clicking Start > All Programs > Wavelink Avalanche SE > Activate. 2 Click Browse and navigate to the location of the wavelink.lic file. 3 Select the wavelink.lic file and click Yes. 4 In the Wavelink Activation dialog box, click Close. Activating Remote Control and CE Secure Licenses You can use any of the four activation methods to activate both Remote Control and CE Secure licenses. However, you need to obtain the correct product license for the specific program you want to activate. To obtain both Remote Control and CE Secure product licenses, contact Wavelink Customer Service. Refer to Activating Automatically on page 12, Activating Manually on page 13 and Importing a License on page 14 for steps to activate licenses.

17 Chapter 2: Avalanche SE Console 15 Chapter 2: Avalanche SE Console You interact with your wireless network primarily using the Avalanche SE Console. This section contains the following topics: Launching the Avalanche SE Console Understanding Avalanche SE Console Understanding Edit Mode Changing Console Preferences Configuring Enterprise Server Settings Viewing the InfoRail Status Avalanche SE Reporting Tool Using the Support Generator Using the Enabler Installation Tool Launching the Avalanche SE Console Launch the Avalanche SE Console from the Programs menu or from a shortcut. To start the Avalanche SE Console: 1 From the Start menu, select Programs > Wavelink Avalanche SE > Avalanche SE Console. The Wavelink Avalanche Mobility Center Login dialog box appears. 2 Enter your Login and Password. Avalanche SE is installed with a default user login of amcadmin and password of admin. Wavelink recommends you create a new password for this admin account once you log in. For information about changing passwords, refer to Chapter 3: Managing User Accounts on page 33.

18 16 Wavelink Avalanche SE 3 From the Login Domain drop down list, select your domain. 4 From the Server drop down list, select your host (the enterprise server). 5 Click Connect. The EServer Login dialog box appears. This dialog box indicates the progress of the Console as it attempts to contact the Enterprise Server. The Console will wait indefinitely for the Enterprise Server to respond. If your Console cannot contact the Enterprise Server, you may cancel the login. If the login fails due to credential authorization issues, a dialog will appear indicating such. When your console contacts the Enterprise Server and your credentials are valid, the Avalanche SE Console appears. If there are updates available, a dialog box will appear asking if you want to download the updates. You can download the updates or save the updates for the next time you launch the console. Understanding Avalanche SE Console The Avalanche SE Console consists of various tools to manage your wireless network. These tools are located in the Navigation Window, which also provides a tree view of the your enterprise, location, and mobile device groups. In addition, the Console contains tabs and tool bar options that provide you information regarding wireless network configuration and activity. The Avalanche SE Console consists of the following areas: Tool Bar Quick Start Tab Alerts Tab Navigation Window/Profile Selection

19 Chapter 2: Avalanche SE Console 17 Tool Bar The following table provides information about each Tool Bar button. Click this button to log out of the Avalanche SE Console and log in as a different user. Click this button to log out of the Avalanche SE Console. You will not be prompted to log in as another user. Click this icon to open the User Management dialog box. You can edit your list of users and permissions in this dialog box. Click this icon to open the Task Scheduler to perform backups. Click this icon to open the Contact Manager dialog box. This allows you to edit the e mail addresses associated with alert profiles. Click this icon to open the Proxy Pool Manager dialog box. This allows you to edit your proxies associated with alert profiles. Click this icon to open the Scan to Config dialog box. This allows you to create new barcode profiles, edit network settings associated with barcodes and to print barcodes. Click this icon to launch the Avalanche SE Report Console. Quick Start Tab When you first launch the console, the Quick Start tab displays. This tab provides quick links to tasks you will perform to configure your enterprise. Each task is accompanied by a brief description which you can view by clicking the plus button. For detailed information and steps about each tasks, refer to the online help or the appropriate section in the documentation. The Quick Start is divided into the following sections:

20 18 Wavelink Avalanche SE Add Network Profiles. Use the prompts to create and begin configuring a network profile. FOr details about configuration options, refer to Chapter 5: Managing Network Profiles on page 53 for details. Add Device Software. Use the Add Device Software Wizard to guide you through creating a software profile or adding software packages. For details about using the wizard, refer to Chapter 7: Managing Software Profiles on page 87 for details. Tools (including Scan to Configure, Install Enablers and Check for Updates). Help and Support. Provides links to the Avalanche SE Help, Wavelink Support, and launches the Support Generator. For details about using the Support Generator, refer to Using the Support Generator on page 30. If you do not want to display the Quick Start, you can disable the tab by selecting View > Quick Start. You can also disable the Show Quick Start on Startup check box located on the Quick Start tab. This ensures the Quick Start does not appear each time you launch the console. Alerts Tab The Alerts Tab displays alerts that occur on your wireless network in a table format. The table displays the following information about each alert: Ack Alert Date Description Indicates whether you have acknowledged the alert. Indicates the type of alert. Provides the time and date of the alert. Provides a detailed description of the alert. Navigation Window/Profile Selection The Navigation Window is a repository for profiles that may be configured and applied to your mobile devices. Profiles determine all aspects of device configuration, such as device network connectivity and software load. The Navigation Window also provides the My Enterprise view, which is a folder containing the mobile devices. From the Navigation Window, you can access the following Profile Sets:

21 Chapter 2: Avalanche SE Console 19 Mobile Device Server Profiles. Mobile Device Server profiles manage software and network settings for mobile devices. Alert Profiles. Alert profiles manage network alerts by allowing you to configure what type of network events are captured and where alerts are sent when those events occur. Network Profiles. Network profiles manage network settings for mobile devices on an enterprise wide level. Software Profiles. Software profiles contain the tools to build software packages and install the packages on the Mobile Device Server. Update Profiles. Update profiles manage specific times when mobile devices are not authorized to contact the Mobile Device Server. Mobile Device Groups. Mobile device groups are collections of mobile devices that allow you to manage multiple devices simultaneously, using the same tools available for managing individual mobile devices. My Location and Sites. My Location contains one Device Server that communicates with wireless devices. Sites are groups of mobile devices. You can use the Search text box to locate profiles and sites in the console. Type in the name of the mobile device group or profile in the text box above the tree view. Click Search. The highlight will move to the first entry that matches the text you entered. The search is not case sensitive.if there are multiple matches, click Search until you reach the correct entry.

22 20 Wavelink Avalanche SE Understanding Edit Mode Before you can edit profiles, you must enter edit mode. To use edit mode, you employ the following icons located in the toolbar: Click Edit to enable edit mode when working with any profiles. This button because available when you create a new profile or select a profile in from the list. It also becomes available when working with properties and assigning profiles to a location. Click Cancel to erase any changes you made in edit mode. When you click Cancel, you will exit edit mode. Click Save to save configuration changes. Consider the following directives regarding the use of Edit Mode: Edit mode is required to edit profiles, Location Properties, and Site Properties. You must select a profile, create a profile or highlight a location under My Enterprise to enable the Edit button. When you enter Edit Mode, the Navigation Window will not be available until you exit Edit Mode. If you add a new profile, you will need to click Edit Mode before you can continue configuration. Changing Console Preferences You can customize features of the Avalanche SE Console from the Tools menu and Preferences dialog box. This section provides information about the following console preferences tasks: Enable Checking for Updates Customizing Console Display

23 Chapter 2: Avalanche SE Console 21 Enabling Auto Assign Options Enabling Audit Logging Viewing Logged Activity Specifying the Backup Drive Location Configuring HTTP Proxy Connections Using the Support Generator Enable Checking for Updates You can enable the Console to check for Avalanche updates each time it starts up. This option is enabled by default. When you enable the option, a dialog box, displaying any devices whose Enablers are have updates available, appears each time you launch the console. The Enabler information is based on the information the device reported the last time it checked in. From the dialog box, you can click the Download link next to the device whose Enabler you want to update. The link will direct you to the Wavelink web page containing the update. You can also access the update dialog box from the Help menu or from the Quick Start tab. To enable checks: 1 From the Tools menu, select Preferences. The Preferences dialog box appears. 2 In Startup Settings, enable the Check for updates on startup option. 3 Click OK to save your changes and close the Preferences dialog box. 4 The next time the Console is launched, it will check for additional software updates. Customizing Console Display You can configure the appearance of the Avalanche SE Console, including display size, position and default page view from the Preferences dialog box.

24 22 Wavelink Avalanche SE You can also configure the manner in which the Alert Browser manages alerts. To customize the console display: 1 From the Tools menu, select Preferences. The Preferences dialog box appears. 2 In Console Display Settings, configure the width, height, position and the frame positions for the Avalanche SE Console. 3 In Alert Browser Settings, use the text boxes to configure how many days an alert remains in the Alert Browser, the maximum number of alerts that can appear in the Alert Browser, and the maximum number of alerts to store. NOTE Alerts are stored in the database on the Enterprise Server. 4 Click OK to close the Preferences dialog box. The Avalanche SE Console updates to reflect your changes. Enabling Auto Assign Options To enable auto-options: 1 From the Tools menu, select Preferences. The Preferences dialog box appears. 2 Select Enterprise Server from the list box. 3 Enable the Auto Assign Profiles option to automatically assign all profiles and profile changes to My Enterprise. 4 Click OK to close the Preferences dialog box. Enabling Audit Logging When you enable audit logging, you can specify what types of events you want the Console to log including:

25 Chapter 2: Avalanche SE Console 23 Logon/Logoff. If you select this option, the console will track users that log on to Avalanche SE and the times the user logs on and off. Profile Applied. If you select this option, the Console will track every profile that is applied to the Location. Profile Modification. If you select this option, the Console tracks profiles that are modified and the modification that is made. The log file is stored in the default Avalanche SE location. To enable audit logging: 1 From the Tools menu, select Preferences. The Preferences dialog box appears. 2 Select Enterprise Server from the list box. 3 In Audit Log, activate the Enable Audit Logging checkbox. 4 Enable the events you want to record. 5 Click OK to close the Preferences dialog box. Viewing Logged Activity If you enable audit logging for the Console, you can view the activity from the Console Activity Log. The log provides information based on the logging preferences you set for audit logging. You can view the date and time of the Console activity, the user activity, and description of the changes that occurred. To view the Console activity: From the Tools menu, select Console Activity Log. Specifying the Backup Drive Location You can specify where you want to store any backups of Avalanche SE. The location must be a qualified path for the eserver. If you do not want to specify a path, the backups will be stored to the default location, C:\Program Files\Wavelink\AvalancheSE\backup. For information about backing up your system, refer to the Backing Up and Restoring Avalanche SE document located on the Wavelink web site.

26 24 Wavelink Avalanche SE To specify a location: 1 From the Tools menu, select Preferences. The Preferences dialog box appears. 2 Select Enterprise Server from the list box. 3 In the Backup/Restore section, enter the path where you want to save system backups. 4 Click OK to close the Preferences dialog box. Configuring HTTP Proxy Connections If you are using an HTTP proxy for external Web site location connections, you must configure HTTP proxy settings to enable the city search performed during the Avalanche SE installation process. To configure HTTP proxy settings: 1 From the Tools menu, select Preferences. The Preferences dialog box appears. 2 Select HTTP Proxy from the list box. 3 Enable the Use HTTP Proxy Server checkbox. 4 In the Host text box, type either the IP address or host name of the proxy. 5 Optionally, enter a port number in the Port text box. If no port is entered, the port will default to port If you are using Basic Authentication for the HTTP proxy, type the User Name and Password in the appropriate text boxes. Otherwise, leave these boxes blank. 7 Click OK to save your changes. The next time you create a server deployment package, the proxy server settings configured in this dialog box will be used. 8 To disable the use of a proxy, disable the Use a Proxy Server checkbox in the Preferences dialog box.

27 Chapter 2: Avalanche SE Console 25 When you disable the proxy server and save the change, all proxy settings are removed from the database. Changing Report Settings The Reporting Tool installation package contains the components to run the Reporting Tool and Apache Tomcat installation. Apache Tomcat provides an environment for the Java code to run in cooperation with a Web server. However, if you are already running a Tomcat server, you can redirect Avalanche SE to the host and port from which it is running. You may need to do this if you have more than one network card of if there were problems installing the Reporting Tool. To change report settings: 1 From the Tools menu, select Preferences. The Preferences dialog box appears. 2 Select Reporting from the list box. 3 Enter the Host address of the Tomcat Server. 4 Enter the Port number. 5 Click OK to close the dialog box. Configuring Enterprise Server Settings From the Tools menu, you can access and configure the following settings for the Enterprise Server: Viewing the Enterprise Server Status Purging Statistics Performing a Dump Heap Viewing the Enterprise Server Status You can view the status of the Enterprise Server in the eserver Console dialog box. The eserver Status lists the status (parameters and values) of the eserver. Click Refresh Status to receive the latest information from the eserver.

28 26 Wavelink Avalanche SE The following list describes the parameters and values displayed in the eserver Status: Version. Indicates the version of the eserver. Build Number. Indicates the build number of the eserver. Installation Path. Displays the installation location of the eserver. Start Time. Displays the last time the eserver was started. Current Time. Displays the current time. Uptime. Indicates how long the eserver has been running since the last start time. Messages Received. Displays the total number of messages the eserver has received. Messages Sent. Indicates the total number of messages the eserver has sent. Spillover Enabled. Indicates whether the memory spillover function is enabled (YES or NO). Spillover Threshold. Indicates the memory level before spillover takes effect. Spillover Release. Indicates the number of seconds before the spillover is released. Blackout Mode. Indicates if blackout mode is enabled. Off indicates that blackout mode is not currently in use. Mobile Device Server indicates that the server is in are in blackout mode. Priority C0 C2 Backlog indicate the number of messages coming from consoles with C0 being the highest priority and C2 being the lowest priority. Priority A0 A2 Backlog indicate the number of messages coming from the Mobile Device Server with priority A0 being the highest priority and A2 being the lowest priority.

29 Chapter 2: Avalanche SE Console 27 To view the status:: 1 From the Tools menu, select Manage eserver. The eserver Console dialog box appears. 2 In the eserver Status you can view the status of each property. 3 Click OK to save your settings. Purging Statistics To prevent database and Enterprise Server inflation, you can configure the Enterprise Server to purge logged statistics. You can configure the following: Purge Time: Set the time of day you when you want to remove the statistics. This allows you to control the timing of the activity occurring on the Enterprise Server. Number of Days to Keep: Set the number of days you want to keep the statistics before removing them. Wavelink recommends setting the days to keep statistics fairly low as the statistics accumulate quickly and the purging process could take a very long time if there are too many statistics. The maximum number of days you can set is 30. To configure purge settings: 1 From the Tools menu, select Manage eserver. The eserver Console dialog box appears. 2 In the Purging Statistics section, configure the days you want to keep the statistics and the time you want the statistics to be removed. 3 Click OK to save your settings. Performing a Dump Heap If the memory level starts to affect the performance of your Enterprise Server, you can perform a dump heap. This will dump all the live objects and classes into a file located in the default installation location. Before you perform the dump, you can also verify the thread information which can help you decide if the dump is necessary.

30 28 Wavelink Avalanche SE To perform a dump heap: 1 From the Tools menu, select Manage eserver. The eserver Console dialog box appears. 2 In the eserver Diagnostics section, click Thread Information. A dialog box appears containing the thread information. You can print this information or close the dialog box. 3 Once you have determined you want to perform the dump heap, click Dump Heap. A message appears indicating the name and the size of the dump file. 4 Click OK to exit the eserver Console. Viewing the InfoRail Status The Inforail Router coordinates communication between Wavelink Avalanche processes. The InfoRail Router Status dialog box provides information such as the version of the router, how long it has been up, the IP address etc., in the InfoRail Router Status dialog box. From this dialog box you can print or refresh the status. You can not change any of the parameters listed. To view the InfoRail status: 1 From the Tools menu, select InfoRail Router Status. The dialog box appears.

31 Chapter 2: Avalanche SE Console 29 Figure 2-1. InfoRail Router Status 2 To print the status page, click Print. 3 To refresh the statistics, click Refresh. Avalanche SE Reporting Tool Avalanche SE features the Wavelink Avalanche SE Report Console, a reporting tool that allows you to build reports based on your location, sites or device groups. Before you can connect to the Report Console, you must install the reporting utility. Contact Wavelink Customer Service to obtain the installation package. For more information about using the reporting tool, refer to the Wavelink Avalanche Reporting Tool Reference Guide.

32 30 Wavelink Avalanche SE To connect to the Avalanche SE Report Console: 1 Install the Report Console utility. 2 Click the reporting tool icon in the toolbar. Your web browser will connect to the Report Console. Using the Support Generator The Support Generator creates a.zip file that contains Avalanche SE log files and additional information you provide when you run the Support Generator. The log files complied in the.zip file include: EConsole.log EServer.log Inforail.log LicenseServer.log The Support Generator.zip files are saved to the installation location of Avalanche SE. The default location is C:\Program Files\Wavelink\AvalancheSE\SUPPORT. Once you create a.zip file, you can send the file to Wavelink Customer Service. Customer Service uses the.zip file to quickly diagnose the problem and provide a solution. To use the Support Generator: 1 From the Quick Start tab, click Support Generator. The Avalanche SE Support Generator dialog box appears. 2 From the drop down list, select the area of Avalanche SE where the problem is occurring. 3 In the Processor text box, enter your processor type. 4 In the Installed RAM text box, enter the amount of RAM you have installed.

33 Chapter 2: Avalanche SE Console 31 NOTE You can not change the Operating System or Free HDD Space text boxes. These are populated by the support generator. 5 In the text box, provide detailed information about the problem. The more detailed and descriptive you are, the more thoroughly Customer Service will be able to understand the problem. 6 In the Save as filename text box, enter a name for this file. NOTE This is the name of the.zip file that you will e mail to Wavelink Customer Service. It is not path where the file will be saved. 7 Click Save. The log files are complied into a.zip file and a dialog box appears displaying the location where the file is saved. 8 Make a note of the location and click OK. 9 Attach the.zip file to an e mail and send the e mail to [email protected]. Using the Enabler Installation Tool The Enabler Installation Tool allows you to configure and deploy Enablers to mobile devices directly from the Avalanche SE Console using Microsoft ActiveSync To use the Enabler Installation Tool, you must have the following: Enabler installation packages on the machine where you are running the Console Mobile devices connected to the machine through Active Sync To install an Enabler: 1 From the Quick Start tab, select the Install Enabler option. The Avalanche Enabler Install Selection dialog box appears.

34 32 Wavelink Avalanche SE 2 From the dialog box, select which Enabler package you want to install on the mobile device. NOTE You must have at least one Enabler installation package on your machine or this dialog box will be blank. The Enabler Configuration Tool appears. 3 Once you configure the Enabler settings, use ActiveSync to send the Enabler to your connected mobile device. For details about all the configuration options of the Enabler and information about using ActiveSync, refer to the Avalanche Enabler User Guide.

35 Chapter 3: Managing User Accounts 33 Chapter 3: Managing User Accounts Avalanche SE allows you to create different user accounts to designate users and assign specific privileges to those users. Upon installation of Avalanche SE, an Administrator account is created automatically. This account allows you to create new Administrator or Normal user accounts and restrict or allow administration of your wireless network. NOTE Wavelink recommends that you create a new administrative user. There are two types of user account permissions: Regional Permissions. These permissions are specific to the tasks and components of Avalanche SE. For each component you can grant read or read/write access. Read allows the user to view the configurations and settings for the component. Read/write allows the user to configure parameters and settings for the specified component. Regional permission users must also be assigned as authorized users to My Location or a site in the Navigation Window. Users that are assigned as authorized users for My Location or a site must be assigned at least one regional permission. Profile Permissions. These permissions allow the user complete global access to the specified profile. Administrators can grant read or read/write access for each type of profile. Read/write allows the user to manage all aspects of the profile, from configuration to application. Read allows the user to view the profile, but does not allow any editing. Within each of the permission types, you can assign the following levels of access: None. If you do not want a user to have access to any data, configurations or profiles, keep the access level at None. By default, all permissions are set to None. Read/Write. This level of access allows the user to access information and change configurations. Read only. This level of access allows the user to view the information, but does not allow the user to edit or configure any information. For convenience, there are default user groups created, including: Software Admin

36 34 Wavelink Avalanche SE Help Desk Network Admin These user groups are set with a series of default permissions. You can modify the groups to suit your needs. This chapter provides the following information about user accounts: Creating User Accounts Creating User Groups Assigning Regional Permissions Assigning Authorized Users Configuring Integrated Logon Changing Passwords Creating User Accounts Administrator accounts allow you to create new user accounts. When creating a new account, you assign a user name and password to the account, allowing the user to log on to the Avalanche SE Console. You also assign permission levels to grant the user access to specific Enterprise and Mobile Device Server functionality. You can set the following parameters when creating a user account: Login. This is the name the user will use to log in to the Avalanche MC Console. The following special characters are not allowed: ~ `! ^ * ( ) + = \ \? / < >, [ ] : ; { } \ " & space Password. This is the password that will grant access to the Avalanche SE Console. Passwords are case sensitive. The password has a 32 character limit. Confirm Password. You must confirm the password you assigned to the user. First. This is the first name of the user. Last. This is the last name of the user.

37 Chapter 3: Managing User Accounts 35 Type. Select if the user is a Normal user or an Administrator. If the user is a Normal user, you will need to assign Regional or Profile permissions. If the user is an Administrator, the user will have access to the entire Console. Description. You can enter a description of the user or group. To create a new account: 1 From the Tools menu, select User Management. The User Management dialog box appears. 2 Click Add. The Add User or Group dialog box appears. 3 Enter the information in the available text boxes. NOTE The password is case sensitive. 4 When you are finished, click OK. The new user is added to the list in the User Management dialog box. The new account is now available and the user can log on to the Avalanche SE Console. The account is also distributed to the Mobile Device Server. If the user is set as a Normal user, that user will not have access to any areas of the Console until you assign permissions and permission levels to that user. For more information, refer to Assigning Regional Permissions on page 36. Creating User Groups You can divide users into groups, enabling you to grant the same permissions and access to several users at a time. To create a user group: 1 From the Tools menu, select User Management. The User Management dialog box appears.

38 36 Wavelink Avalanche SE 2 Click Add. The Add User or Group dialog box appears. 3 Select the User Group option. 4 In the Group Name text box, enter the name of the group. 5 In the Users list, check all users that you want to add to the group. NOTE If you have not added any single users, the list box will be empty. Refer to Creating User Accounts on page 34 for information about creating users. 6 From the Type drop down list, select if the user group is Normal or Administrator. 7 In the description text box, enter a description of the group, for example what type of permissions are assigned to the group. 8 When you are finished, click OK. Your user group is created. Now you should assign it some permissions. For more information about assigning permissions, refer to Assigning Regional Permissions on page 36. Assigning Regional Permissions Regional Permissions are specific to My Location and sites. To have full permissions at My Location or a site, a user must be assigned the Regional Permissions in the User Management dialog box and then be assigned as an Authorized User to My Location or a specific site. Until you assign the user, Regional Permissions assigned in the User Management dialog box do not take effect. NOTE The permissions are dependent on being assigned to My Location or a site. Each permission is only granted for the location to which the user is assigned. For information about assigning users to My Location or a site, refer to Assigning Authorized Users to Locations on page 40.

39 Chapter 3: Managing User Accounts 37 The following table describes the regional permissions: Regional Permission Read_Write Read_Only Alert Profile Allows you to configure Alert profiles. Allows you to view alerts that appear in the Alert Browser. Deployment Allows you to create and edit deployment packages and schedule deployments to the locations you are assigned. Allows you to view recent deployments. Enterprise Management Mobile Device Groups Mobile Devices Mobile Device Properties Remote Control Network Profiles Scan to Config Server Profiles: Mobile Device Table 3-1: Regional Permissions Explained Allows you to view, manage, and configure all locations to which you are assigned in the My Enterprise tree. You must have other regional permissions assigned. Allows you to edit mobile device groups. Allows you to manage the Mobile Device Inventory tab and gives you rights to all the mobile device functions in the Mobile Device Details such as ping and text. Grants you access to the Mobile Device Details dialog box allowing you to create, edit, or delete properties on the mobile device. Allows you to use Remote Control. When you enable Read_Write functionality for Remote Control, Read_Only for Mobile Devices and Mobile Device Properties is automatically enabled. This grants you full access to use Remote Control. Also allows you to configure Remote Control Connection Profiles for particular devices. Allows you to apply and remove Network Profiles. Grants access to the Scan to Config utility and allows you to create, manage and maintain barcode profiles and custom properties. Allows you to apply and remove Mobile Device Server Profiles. Allows you to view all configurations and settings. Allows you to view mobile device groups. Allows you to view the Mobile Device Inventory and mobile device properties. Allows you to view the Mobile Device Details. Allows you to connect to Remote Control and view mobile devices. You cannot configure Remote Control Connection Profiles. Allows you to view assigned Network Profiles. Allows you to view the Scan to Config utility and current barcode profiles Allows you to view assigned Mobile Device Server Profiles.

40 38 Wavelink Avalanche SE Regional Permission Read_Write Read_Only Software Profile Update Profiles Table 3-1: Regional Permissions Explained Allows you to apply and remove Software Profiles. Allows you to apply and remove Update Profiles to your locations. To assign regional permissions: 1 From the Tools menu, select User Management. The User Management dialog box appears. 2 Select the user account to which you are assigning permissions. 3 Click Edit. The Edit User dialog box appears. 4 Click the Regional Permissions tab. Allows you to view assigned Software Profiles. Allows you to view assigned Update Profiles. 5 Enable the checkbox next to each permission you want to grant the user. The user will not be able to access any functions that you leave unchecked. They will not be able to see the data or modify any conditions. The profile node or tab will be blank or inaccessible. 6 For each function that you enable, you must choose Read_Write or Read_Only. The default is set to READ_WRITE, which allows the user to view and modify any settings in the area where they have permission. READ_ONLY allows the user to view all the settings at that function, but the user can not modify any of the settings. NOTE For each component in the Regional Permissions, you must assign the user to a location (My Location or a site). Until the user is assigned to a specific location, the user will have no access to the component. 7 When you are finished, click OK. Assigning Profile Permissions Profile Permissions give you global access to each profile for which you are given permission. This means that if you have permissions for Alert Profiles, you can add,

41 Chapter 3: Managing User Accounts 39 configure, modify and delete as many Alert Profiles as you like. However this does not give you permission to apply the profiles to any locations. You must be assigned to My Location to apply any profiles. This table describes each of the Profile Permissions: Profile Permission READ_WRITE READ_ONLY Alert Profiles Allows you to create, edit and delete all alert profiles. Allows you to view alert profiles and the settings associated with the profile. However you cannot modify the profiles in any way. Mobile Device Groups Network Profiles Server Profiles (Mobile Devices) Software Profiles Update Profiles Table 3-2: Profile Permissions Allows you to create, configure, edit and delete mobile device groups. Allows you to create, configure, edit and delete network profiles. Allows you to create, configure, edit and delete mobile device profiles. Allows you to create, configure, edit and delete software profiles. Allows you to create, configure, edit and delete software profiles. To assign user permissions: 1 From the Tools menu, select User Management. The User Management dialog box appears. 2 Select the user account to which you are assigning permissions. 3 Click Edit. The Edit User dialog box appears. 4 Click the Profile Permissions tab. Allows you to view mobile device groups and the settings associated with the groups. Allows you to view existing network profiles and the settings associated with those profiles. Allows you to view existing mobile device profiles and the associated settings. Allows you to view existing software profiles and the associated settings. Allows you to view existing update profiles and the associated settings. 5 Enable the checkbox next to each function that you want this user to have permission to. The user will not be able to access any functions that you leave unchecked. They will not be able to see the data or modify any conditions. The profile node or tab will be blank or inaccessible. 6 For each function that you do enable, you have the option to select whether the permission type is Read_Write or Read_Only. The default is

42 40 Wavelink Avalanche SE sent to READ_WRITE, which allows the user to view and modify any settings in the area where they have permission. READ_ONLY allows the user to view all the settings at that function, but the user can not modify any of the settings. 7 When you are finished, click OK. Assigning Authorized Users You must assign users configured with Regional Permissions to a location (My Location or a site) as an authorized user. If you do not configure the user to be an authorized user for a location, that user will not be able to manage any of the assigned Regional Permissions. Users that are Normal users but not configured to manage profiles can be assigned as authorized users for specific profiles. Assigning Authorized Users to Locations Locations refer to both the My Location object in the Navigation window and any sites you create under the My Location level. Once you assign a user a Regional Permission in the User Management dialog box, you must assign the user to a specific region. Until you assign a user to a region, the user does not have any permission to perform any Regional Permission tasks. When you assign a user to a region, that user has any Regional Permissions to all regions and Locations beneath the assigned region. The Authorized User tab in the properties tabs lists all users that are allowed to access that region or Location. The tab also lists all regional permissions assigned to that user. To assign users to locations: 1 Select the site or Location. 2 Select the My Enterprise Properties or My Location Properties tab. 3 Select the Authorized Users tab and click Add User. The Add Authorized User dialog box appears. This dialog box lists all the Normal users assigned Regional Permissions. The dialog box does not list Administrator users, as these users already have permission to access all sites and Locations. 4 Select the user and click Add. The user is added to the list of authorized users and has permission to manage any assigned Regional Permissions to the selected locations and any locations beneath.

43 Chapter 3: Managing User Accounts 41 Assigning Authorized Users to Profiles The Authorized Users tab allows you to assign administrative privileges for a specified profile to a user that has Normal user rights and is not assigned permissions to the profile through the Profile Permissions in the User Management dialog box. This means that any user assigned as an authorized user to a profile will have all administrative rights or read only for that one profile. To add an authorized user you must have at least one user configured with Normal permissions. To add an authorized user: 1 Select the desired profile. 2 Select the Authorized Users tab and click Add User. The Select Profile Admin User dialog box appears. 3 From the list, select the user. 4 From the drop down list select READ_WRITE or READ_ONLY permission for the user. 5 Click OK. The user is added to the Authorized Users list for the profile. Configuring Integrated Logon Avalanche SE provides secure authentication by interfacing with your system services and utilizing security information. This allows Console users to log in to the Avalanche SE Console using the same information they use to log in to the network. Integrated logon is disabled by default, however, you can enable authentication through the CE Secure authentication service that is installed on the Enterprise Server or through Windows Active Directory LDAP authentication. When you select to use Windows Active Directory LDAP service, users are authenticated using standard Java LDAP APIs. When you authenticate through an LDAP server, you will have access to your Linux machines using the configured user names and passwords. You will need to specify the IP address of the LDAP server.

44 42 Wavelink Avalanche SE When you enable the integrated login, users with network logins can log on to the Avalanche SE Console as Normal users. These accounts will not have any permissions assigned to them until an administrator configures permissions for each user. If you have configured user accounts in the User Management dialog box and then enabled the integrated logon feature, those users configured in the console will not be allowed to access the console. The only users allowed to access the console will be those that can log in to the network. NOTE The default amcadmin account is able to login with or without integrated logon enabled. NOTE If you are going to enable integrated logon, you must disable the guest account. To enable integrated logon: 1 From the Tools menu, select User Management. The User Management dialog box appears. 2 Enable the Use Integrated Logon for User Authentication option. 3 Click OK. 4 Log out of the Avalanche SE Console. Avalanche SE is now configured to recognized authenticated system users. Changing Passwords If you have an Administrator account, you can change any user account password. Users with Normal accounts cannot change passwords for any account. To change a password: 1 From the Tools menu, select User Management. The User Management dialog box appears. 2 Select the user account for which you want to change the password.

45 Chapter 3: Managing User Accounts 43 3 In the Password For section, click Change Password. The Change User Password dialog box appears. 4 Type the new password in the New Password text box. 5 Retype the password to confirm it in the Confirm New Password text box. 6 Click OK. 7 Click OK again to return to the Avalanche SE Console. The new password information is now available for the Avalanche SE Console. The password also distributed to any know Locations on the network. NOTE You can also change passwords by editing the user account. Removing User Accounts If you have an Administrator user account or belong to an administrator group, you can delete user accounts. Once you remove an account, that user will no longer have access to the Avalanche SE Console using that log in information. To delete a user account: 1 From the Tools menu, select User Management. The User Management dialog box appears. 2 Select a user from the list. 3 Click Remove. 4 Confirm you want to remove the user account. The deleted account is removed from the Avalanche SE Console. It is also removed from any known Locations on the network.

46 44 Wavelink Avalanche SE

47 45 Wavelink Avalanche SE Chapter 4: Managing Locations and Sites One of the primary tasks you accomplish with Avalanche SE is location management. Location management is performed in Avalanche SE using My Enterprise, My Location and sites. You cannot create additional My Enterprise or My Location components. However you can create additional sites based on how you want to group and manage your mobile devices. Creating Sites Manually Assigning Profiles Monitoring the Mobile Device Server Creating Sites Sites are groups of mobile devices that share the Mobile Device Server. Sites are grouped together by unique selection criteria. This allows increased flexibility of assigning different profiles to individual sites. To create a site: 1 Right click the My Location and click Create Site. The Add Site dialog box appears. 2 Enter a name for the site. 3 Use the Selection Criteria Builder to configure unique selection criteria for the site group. 4 When you are finished, click OK. A site appears under the Mobile Device Server. Viewing Mobile Devices Within Sites You can view the mobile devices that belong to an individual site from the Mobile Device Inventory tab. To view the mobile devices: 1 Select the site you want to view.

48 46 Wavelink Avalanche SE 2 Select the Mobile Device Inventory tab. Only the mobile devices that belong to the site will appear in the list. Pinging Mobile Devices within Sites You can ping the mobile devices in a site simultaneously if the devices are in range and running the Avalanche Enabler, an Avalanche enabled application, or in some cases a configuration utility. NOTE This is not an.icmp. level ping, but rather an application level status check. This feature indicates whether the mobile device is active or not. To ping mobile devices 1 Right click the site from the Navigation Window. 2 Select Ping Mobile Devices from the menu that appears. The Recent Activity column reports the status of the ping for each device in the group. Sending Messages to Sites You can send the same message to all devices in a site simultaneously. To send messages: 1 Right click the site from the Navigation Window. 2 Select Send Text Message from the menu that appears. 3 Type a message in the Text Message Field. 4 Enable the Provide Audible Notification text box if you want a sound to play when the mobile device receives the message. 5 Click OK. The Recent Activity column reports the status of the message for each device in the group.

49 Chapter 4: Managing Locations and Sites 47 Editing Site Properties Site properties retrieve the common properties from all the devices in the site. You can then add, edit, and delete properties for the site. The properties consist of user defined properties. Properties can be used as selection variables in selection criteria to control which devices receive particular updates. NOTE Refer to Building Selection Criteria on page 170 for related information. User defined properties created within a site apply to all devices within that site. If you view an individual mobile device in the Mobile Device Inventory tab, you will see properties created for the device within the site. To add a property to a mobile device group: 1 Right click a site and select Edit Device Properties. The Edit Mobile Device Group Properties dialog box appears. 2 Click Add Property. The Add Device Property dialog box appears. 3 From the Category drop down list, select General or Custom based on the property you are creating. 4 Enter the name of the property in the Property Name text box. 5 Enter the value of the property in the Property Value text box. 6 Click OK. The new property is added to the properties list. 7 When you are finished adding properties, click OK to return to the Avalanche SE Console. To edit site properties: 1 Right click a site and select Edit Device Properties. The Edit Mobile Device Group Properties dialog box appears. 2 Select the property that you want to edit and click Edit Property.

50 48 Wavelink Avalanche SE The Edit Device Property dialog box appears. 3 Type the new property value. 4 Click OK. The edited property appears in the list. 5 Click OK to return to the Avalanche SE Console. To delete site properties: 1 Right click a site and select Edit Device Properties. The Edit Mobile Device Group Properties dialog box appears. 2 Select the property that you want to delete and click Delete Property. 3 Confirm that you want to delete the property. The Pending Value column for the property displays the status of the property. 4 Click OK to remove the property and return to the Avalanche SE Console. The property will be deleted after the next update. Additional Site Functions Sites include several other functions, allowing you to more efficiently manage your mobile devices. These options are available by right clicking the site and selecting the appropriate option. The additional options for sites are as follows: Copy Delete Mark Orphan Packages for Deletion Unmark Orphan Packages for Deletion Update Now Allows you to copy the site. Allows you to delete the site. Marks orphaned packages on the devices within the site for deletion. Unmarks orphan packages for deletion. Allows you to update all mobile devices within that site immediately.

51 Chapter 4: Managing Locations and Sites 49 Manually Assigning Profiles Profiles are automatically assigned and applied at the My Enterprise level. If you want to apply profiles manually, you can disable the auto assign option and then apply your profiles to My Enterprise or specific sites. The profiles are applied to the mobile devices based on selection criteria for the profile and the order in which the profiles are listed in the Console. To disable auto assign: 1 From the Tools menu, select Preferences. 2 From the dialog box that appears, select Server. 3 In the Deployment Settings section, disable the Auto Assign Profiles option. 4 Click OK to save your changes and return to the Console. You can now manually assign profiles. To assign a profile: 1 Select the site you where you want to apply the profile and click the Site Properties tab. NOTE If you are applying the profile to My Enterprise, select My Enterprise and click Properties. 2 Click Edit. 3 Select the applicable profile tab and click Add. The Add Profile Application dialog box appears. 4 From the list of available profiles, select which profile you want to assign to this location. NOTE To add more than more than one profile at a time, hold the Shift or Ctrl key as you select. 5 Configure the other options based on the type of profile you are assigning.

52 50 Wavelink Avalanche SE 6 Click OK. The profile is added. 7 Continue adding profiles, if desired. 8 Use the Move Up and Move Down buttons to assign the order in which the profiles are applied to mobile devices. 9 Save your changes. The assigned profiles are assigned to the selected locations. Monitoring the Mobile Device Server If you have installed Avalanche SE on a system and deployed a Mobile Device Server, you have the ability to start and stop the server from the Avalanche SE Console. Stopping the Server You can stop the server from the Navigation Window of the Avalanche SE Console. To stop a server: From the Navigation Window, right click the server you want to stop and select Stop Distributed Server. Starting the Server You can restart the server from the Navigation Window of the Avalanche SE Console. To restart the server: From the Navigation Window, right click the server you want to restart and select Start Distributed Server. Viewing Server Properties You can view server properties from the Navigation Window of the Avalanche SE Console. Server properties include the version of the server, the date the server was started and the status of the server (Running or Stopped) and licensing information. To view Server properties: From the Navigation Window, right click the Mobile Device Server and select Mobile Device Server Properties.

53 Chapter 4: Managing Locations and Sites 51 Reinitializing the Mobile Device dserver Reinitializing the Mobile Device dserver allows you to basically restart the server without stopping and starting the service. The server will sync with the Enterprise Server and load any changes it detects, but the service keeps running so you will not lose contact with any devices that are updating. To reinitialize the Mobile Device dserver: 1 From the Navigation Window, select the Mobile Device Server you want reinitialize. 2 Right click and select Reinitialize Mobile Device Server. Figure 4-1. Reinitializing the Mobile Device Server The server contacts the Enterprise Server and downloads any updates. Monitoring Server Status The Distributed Server Status tab provides information about a selected Server. To view the status page, select a region, Server Location or site in the Navigation Window and click the Distributed Server Status tab. You can not modify any information in this tab. The following information displays in the columns: Region. Lists the region that the Server is assigned to. Location. Lists the location (machine name) where the Server resides. Site Address. Lists the IP address of the Server Location.

54 52 Wavelink Avalanche SE Version. Specifies the version of Server deployed to the location. Status. Indicates the current status of the Server. Indicates the Server is currently offline. Indicates the Server is currently online and running. Deployed. Displays the status of the Server deployment. Indicates changes have been made but are not yet deployed to the Server. Indicates changes have been deployed but are not yet applied to the Server. Indicates the Server is up to date with the latest changes. Blackout. Displays the Server blackout window status. Indicates that the Server is not currently in a blackout window. Indicates the Server is currently in a blackout window and not available.

55 Chapter 5: Managing Network Profiles 53 Chapter 5: Managing Network Profiles Network profiles allow you to configure the following parameters for your wireless devices: Network information. You can set network information such as gateway addresses and subnet masks for mobile devices. IP addresses. You can select the method by which mobile devices receive their IP address assignments. Security encryption and authentication. You can select the types of encryption and authentication you want your wireless devices to use. Epochs. You can assign a specific time for a network profile change to take effect by creating a network Epoch. This section contains the following topics: Creating Network Profiles Configuring Network Profile General Settings Viewing Where Network Profiles Are Applied Adding Network Profile Authorized Users Network Profile Selection Criteria Configuring Epoch Settings Network Profile Configuration Descriptions Creating Network Profiles A network profile allows you to control network settings for all devices meeting its selection criteria. To create a network profile: 1 From the Navigation Window, select Network Profiles. 2 From the Network Profiles tab, click Add Profile.

56 54 Wavelink Avalanche SE The Input dialog box appears. 3 Type the name of the new network profile in the text box and click OK. The new network profile appears in the Network Profile List. The profile will not be applied to My Enterprise until you enable it. to apply it to your devices. Once you have created a network profile, you can edit the settings. For a complete list of network profile settings, refer to the online help which provides descriptions for each configurable field. Configuring Network Profile General Settings In the General Settings tab, you can edit the network profile name, status, IP address pools, and enable or disable the profile. For a list of general network profile settings, refer to Network Profile General Settings on page 61. This section provides information about the following tasks: Enabling a Network Profile Managing IP Address Pools Enabling a Network Profile You must enable network profiles before they can be applied to My Location or a site. To enable a network profile: 1 From the Network Profiles tab, select the desired network profile from the Network Profile List. 2 Click Add. 3 In the General Settings tab, select the Enabled option to enable the profile. 4 Click Save. The network profile is enabled and can be assigned to My Location or a site in the console.

57 Chapter 5: Managing Network Profiles 55 Managing IP Address Pools Network profiles allow you to assign IP addresses to your wireless devices from an IP address pool. You can create IP address pools for mobile devices. The IP address pool can contain either static addresses or dynamic addresses with a Server address mask. To add addresses to an IP address pool: 1 From the Network Profiles tab, select the desired network profile from the Network Profile List. 2 Click Edit. 3 In the General Settings tab, click Edit IP Address Pools. The IP Address Pools dialog box appears. 4 In the Start text box, type the lowest number you wish to include in your pool. For example: (for static addresses) (for addresses with a Server address mask) 5 In the End text box, type the highest number you wish to include in your pool. For example: (for static addresses) (for addresses with a Server address mask) 6 If you desire the addresses in the range to be masked with the Server address, enable the Mask with Server Address checkbox and enter the mask. For example: Click Add to add the IP addresses to the IP address pool. The available addresses and the mask will appear in the table to the right. This will display all entered addresses, including those already assigned. 8 Click OK to return to the Network Profiles tab.

58 56 Wavelink Avalanche SE 9 Save your changes. To delete addresses from an IP address pool: 1 From the Network Profiles tab, select the desired network profile from the Network Profile List. 2 Click Save. 3 In the General Settings tab, click Edit IP Address Pools. The IP Address Pools dialog box appears. 4 From the Pool to Edit drop down list, select the IP address pool you wish to edit. 5 Select the address(es) you wish to delete and click Delete Selected. The Confirm dialog box appears, asking you to confirm the deletion. 6 Click Yes to delete the addresses. The addresses are deleted from the list. 7 Click OK to return to the Network Profiles tab. 8 Save your changes. Viewing Where Network Profiles Are Applied The Applied To tab in the network profile page allows you to see exactly where a profile is directly applied. You cannot change any of the information in this tab. If you need to apply a profile to a different location than what you see in the Applied To tab, you will need to access the My Location Properties tabs and assign the profiles there. For information, refer to Manually Assigning Profiles on page 49. The Applied To tab displays the following information: Parent Path. The direct path back to My Enterprise. Group. The name of My Location or the Site where the profile is applied. Selection Criteria. Any selection criteria that is applicable at My Location or the site where the profile is applied.

59 Chapter 5: Managing Network Profiles 57 NOTE You do not need to enter Edit mode to view where profiles are applied. To view: 1 In the Navigation Window, select Network Profiles. 2 From Network Profile List, select the network profile you want to see. 3 Click the Applied To tab. The tab displays the information for the selected network profile. Adding Network Profile Authorized Users The Authorized Users tab allows you to assign administrative privileges for a specified profile to a user that has Normal user rights and is not assigned permissions to profiles. This means that any user assigned as an authorized user to a network profile will have all administrative rights for that one profile. To add an authorized user you must have at least one user configured with Normal permissions. To add an authorized user: 1 In the Network Profiles List, select the desired profile. 2 Click Edit. 3 Select the Authorized Users tab and click Add User. The Add Authorized User dialog box appears. 4 From the user list, select the user. 5 From the drop down list, select the permission level for the user. 6 Click OK. The user is added to the Authorized Users list for the profile.

60 58 Wavelink Avalanche SE Network Profile Selection Criteria Selection criteria allows you to specify which devices the network profile manages. There are two types of selection criteria: mobile device and dynamic. Mobile device criteria define which mobile devices are managed by the profile. Dynamic selection criteria are defined by Avalanche SE and apply to a device s encryption and authentication support. For detailed information about creating selection criteria, refer to Chapter 14: Selection Criteria on page 169. Configuring Epoch Settings Epochs allow you to change the settings for a network profile and apply those changes at a specific time. An Epoch is created for each new network profile, and there is a maximum of 50 Epochs per network profile. Most network profile settings can be managed by Epochs. The Epochs section has two tabs: the Network Settings tab and the Wireless Settings tab. The Network Settings tab allows you to set the IP addresses of the devices managed and provides other IP addresses that the devices might need. The Wireless Settings tab allows you to establish the SSID, encryption, and authentication settings for managed devices. For a list of all available settings for an Epoch, refer to Epochs Configuration Settings on page 62. This section provides information about the following tasks: Creating Epochs Wireless Settings Creating Epochs Epochs allow you to change a network profile and apply those changes to the mobile devices configured with that network profile at a specific time. If you wish to schedule only minor changes to a network profile that already exists, Avalanche SE provides the ability to clone an Epoch and then make modifications. To create Epochs: 1 Select the network profile and click Edit.

61 Chapter 5: Managing Network Profiles 59 1 Ensure you have enabled the Manage Network Settings checkbox in the General Settings tab. 2 In Epochs, click Add Epoch. Or From the Network Profiles tab, select the Epoch you want to clone and click Clone Epoch. The Select a date and time dialog box appears. 3 Select the day and time you want the new settings to take effect. 4 Click OK. The new Epoch date and time will appear in the drop down list in the Epochs section. 5 Edit the network settings as desired. 6 Save your changes The Epoch is saved and the network settings will be applied to the mobile devices at the specified date and time. Wireless Settings Avalanche SE provides four encryption methods: WEP keys, automatic WEP key rotation, WPA (TKIP), and WPA2 (CCMP) to keep your network secure. In addition, there are authentication types available depending on which encryption method you select. For a list of available settings in the Wireless Settings tab, refer to Wireless Settings Tab on page 64. This section provides information about the following: Encryption Methods Authentication Methods Encryption Methods There are four types of encryption available in Avalanche SE. To use any of the encryption methods, you must have an Enabler that supports that type of

62 60 Wavelink Avalanche SE encryption. Contact Wavelink Customer Service to obtain an enabler that supports encryption. WEP. WEP, or Wired Equivalent Privacy, is a protocol for encrypting wireless network communications. You secure your wireless network by creating either a 40 or 128 bit WEP key which is distributed to your devices. When WEP is enabled, a device can only communicate with other devices that share the same WEP key. WPA. WPA, or Wi Fi Protected Access, uses Temporal Key Integrity Protocol (TKIP) to encrypt information and change the encryption keys as the system is used. WPA uses a larger key and a message integrity check to make the encryption more secure than WEP. In addition, WPA is designed to shut down the network for 60 seconds when an attempt to break the encryption is detected. WPA availability is dependent on some hardware types. WPA2. WPA2 is similar to WPA but meets even higher standards for encryption security. In WPA2, encryption, key management, and message integrity are handled by CCMP (Counter mode CBC MAC Protocol) instead of TKIP. WPA2 availability is dependent on some hardware types. Authentication Methods Avalanche SE supports Extensible Authentication Protocol (EAP) to ensure network security. There are five types of EAP and a pre shared key option to configure. The availability of EAP authentication is dependent on hardware types. You also must have an Enabler on the mobile device that supports authentication. Contact Wavelink Customer Service to obtain an Enabler that supports authentication. LEAP. (Lightweight Extensible Authentication Protocol) LEAP is available when you do not already have an encryption method selected. LEAP requires both client and server to authenticate and then creates a dynamic WEP key. PEAP/MS CHAPv2. (Protected Extensible Authentication Protocol combined with Microsoft Challenge Authentication Handshake Protocol) PEAP/MS CHAPv2 is available when you are using encryption. It uses a public key certificate to establish a Transport Layer Security tunnel between the client and the authentication server. PEAP/GTC. (Protected Extensible Authentication Protocol with Generic Token Card) PEAP/GTC is available when you are using encryption. It is similar to PEAP/MS CHAPv2, but uses an inner authentication protocol instead of MS CHAP.

63 Chapter 5: Managing Network Profiles 61 EAP FAST. (Extensible Authentication Protocol Flexible Authentication via Secure Tunneling) EAP Fast is available when you are using encryption. EAP Fast uses protected access credentials and optional certificates to establish a Transport Layer Security tunnel. TTLS. (Tunneled Transport Layer Security) TTLS is available when you are using encryption. TTLS uses public key infrastructure certificates (only on the server) to establish a Transport Layer Security tunnel. Pre Shared Key (PSK). PSK does not require an authentication server. A preset authentication key (either a 8 63 character pass phrase or a 64 character hex key) is shared to the devices on your network and allows them to communicate with each other. Network Profile Configuration Descriptions This section provides information about the network profile settings available in each region of the Network Profiles tab. This information includes descriptions of each option in the following regions: Network Profile General Settings Selection Criteria Settings Epochs Configuration Settings Network Profile General Settings The following table provides information about the network profile settings in the General Settings tab. Field Name Status IP Address Pools Manage Network Settings Manage Wireless Settings Override Manual Settings on Mobile Devices Table 5-1: General Settings Description Sets the name of the profile. Sets the status of the profile as either enabled or disabled. Enables configuration of the IP address pools. Enables network settings management. Enables wireless settings management. Enables the profile to override the manual settings on mobile devices.

64 62 Wavelink Avalanche SE For more information about IP address pools, refer to Managing IP Address Pools on page 55. Selection Criteria Settings The following table provides information about the network profile settings in the Selection Criteria tab. Field Mobile Device Selection Criteria Dynamic Selection Criteria Table 5-2: Selection Criteria Description Defines which mobile devices the profile will manage. Defines the type of encryption a device must support in order to be managed by the network profile. These criteria cannot be configured by the user. For information about creating selection criteria, refer to Building Selection Criteria on page 170. Epochs Configuration Settings There are two tabs in the Epochs region: the Network Settings tab and the Wireless Settings tab. To edit the options in these tabs, the corresponding checkbox in the General Settings tab must be enabled. This section provides information about the settings in the following tabs: Network Settings Tab Wireless Settings Tab For information about creating, editing, and deleting Epochs, refer to Configuring Epoch Settings on page 58. Network Settings Tab The following table provides information about the settings available in the Network Settings tab in the Epochs region. Field IP Address Assignment Region Table 5-3: Network Settings Tab Description

65 Chapter 5: Managing Network Profiles 63 Mobile Devices Mobile Device Settings Region Server Address Use My Location Value Gateway Address Subnet Mask Domain Name System (DNS) Domain Name Primary DNS Secondary DNS Tertiary DNS Table 5-3: Network Settings Tab Sets the method by which IP addresses are assigned to mobile devices. Manual Assignment. The IP address is manually configured from the device. IP Address Pool. A mobile device is assigned an IP address from an IP address pool. For information on creating an IP address pool, refer to Managing IP Address Pools on page 55. DHCP Server. A mobile device is assigned an IP address by a DHCP server. Provides mobile devices with the server address. You can either provide the address or use the value at My Location. You can also enter the name of the DNS server. If using a DNS name, click Validate to ensure the address can be resolved. Sets the mobile device to use the mask/address value of My Location. Provides mobile devices with the gateway address.you can either provide the address or use the My Location value. The gateway address is the address for the node that handles traffic with devices outside the subnet. Provides mobile devices with the subnet mask. You can either provide the address or use the My Location value. The subnet mask determines whether a packet s destination is on the subnet. Enables a mobile device to access a DNS server. A Domain Name System translates hostnames/domain names to IP addresses. Provides mobile devices with the name of the domain where they reside. Provides mobile devices with the IP address for a primary DNS. Provides mobile devices with the IP address for a secondary DNS (used if the primary DNS is unavailable). Provides mobile devices with the IP address for a tertiary DNS (used if the primary and secondary DNS are unavailable).

66 64 Wavelink Avalanche SE Wireless Settings Tab The following table provides information about the settings available in the Network Settings tab in the Epochs region. Field SSID Encryption Encryption Settings Region Table 5-4: Wireless Settings Tab Description Provides wireless devices with the SSID. The SSID is a service set identifier that only allows communication with devices sharing the same SSID. Sets the type of encryption used. The following options are available from the encryption drop-down list: Use Profile/None. Devices do not encrypt information. WEP. Wired Equivalent Privacy uses either a 40- or 128-bit WEP key which is distributed to your devices. WEP Key Rotation. WEP key rotation employs four keys which are automatically rotated at specified intervals. WPA (TKIP). Wi-Fi Protected Access uses Temporal Key Integrity Protocol (TKIP) to encrypt information and change the encryption keys as the system is used. WPA2 (CCMP). WPA2 meets higher standards for encryption by using CCMP (Counter mode CBC-MAC Protocol) instead of TKIP. For more information about the types of encryption available with Avalanche SE, refer to Encryption Methods on page 59. The options in this region are based on the encryption type you selected from the Encryption drop-down list.

67 Chapter 5: Managing Network Profiles 65 Field Authentication Table 5-4: Wireless Settings Tab Description Sets the type of authentication used. The options in this drop-down are based on the encryption type you selected in the Encryption drop-down list. Not all options will appear for each selection. None. No authentication type is used. LEAP. Lightweight Extensible Authentication Protocol is available when you do not already have an encryption method selected. EAP. Extensible Authentication Protocol is available when you have selected an encryption method. Pre-Shared Key (PSK). PSK is available when you have selected an encryption method. For more information about the types of authentication available with Avalanche SE, refer to Authentication Methods on page 60.

68 66 Wavelink Avalanche SE Field EAP Authentication The EAP options are only available when you select WEP, WPA (TKIP) or WPA (CCMP) from the Encryption drop-down list. EAP Type Sets the type of EAP authentication used. PEAP/MS-CHAPv2. Protected Extensible Authentication Protocol combined with Microsoft Challenge Authentication Handshake Protocol uses a public key certificate to establish a Transport Layer Security tunnel. PEAP/GTC. Protected Extensible Authentication Protocol with Generic Token Card is similar to PEAP/MS-CHAPv2, but uses an inner authentication protocol instead of MS- CHAP. EAP-FAST. Extensible Authentication Protocol - Flexible Authentication via Secure Tunneling uses protected access credentials and optional certificates to establish a Transport Layer Security tunnel. TTLS. Tunneled Transport Layer Security uses public key infrastructure certificates (only on the server) to establish a Transport Layer Security tunnel. For more information about the types of authentication available with Avalanche SE, refer to Authentication Methods on page 60. Credentials Sets the method for sending EAP credentials. Prompt. When the credentials are needed, the user is prompted with a dialog box to enter the information. Fixed. When the credentials are needed, the information is automatically sent without prompting the user. Username Sets the username for EAP credential authentication Password Sets the password for EAP credential authentication Confirm Confirms the password set for EAP credential authentication Domain Sets the domain name for EAP credential authentication Include Windows logon domain with username Table 5-4: Wireless Settings Tab Description Includes the Windows logon domain with a username when using EAP credential authentication. This prevents authentication if the Windows logon has changed, even if the username is correct.

69 Chapter 5: Managing Network Profiles 67 Field Pre-Shared Key (PSK) Authentication The PSK options are only available when you select WPA (TKIP) or WPA (CCMP) from the Encryption drop-down list. Use a 8-63 character pass Sets the PSK type as a pass phrase phrase Use a 64 character (256 Bit) hex key Sets the PSK type as a hex key (pre-shared key text box) Sets the pre-shared key Broadcast Key Rotation Interval Sets the time interval at which the key is broadcast LEAP Authentication The LEAP options are only available when you select WEP, WPA (TKIP) or WPA (CCMP) from the Encryption drop-down list. Credentials Sets the method for sending EAP credentials. Prompt. When the credentials are needed, the user is prompted with a dialog box to enter the information. Fixed. When the credentials are needed, the information is automatically sent without prompting the user. Username Sets the username for EAP credential authentication Password Sets the password for EAP credential authentication Confirm Confirms the password set for EAP credential authentication Domain Sets the domain name for EAP credential authentication Include Windows logon domain with username Table 5-4: Wireless Settings Tab Description Includes the Windows logon domain with a username when using EAP credential authentication. This prevents authentication if the Windows logon has changed, even if the username is correct.

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71 Chapter 6: Managing the Mobile Device Server 69 Chapter 6: Managing the Mobile Device Server The Mobile Device Server is server software that allows you to remotely manage and configure mobile devices. Avalanche SE allows you to manage the following software and network settings of the mobile devices operating on the network: Administration Settings. These settings include licensing, user files and terminal ID generation settings. Licenses for mobile devices are frequently redistributed, providing a great deal of flexibility in managing licenses. Within the Avalanche SE Console, these settings focus on when mobile device licenses are released from an inactive mobile device, allowing that license to move to a new device. Connections. Because mobile devices are frequently connected to cradles when they are not in use, the Mobile Device Server uses COM ports to automatically detect and manage cradled mobile devices. These settings allow you to decide which COM ports the Mobile Device Servers are allowed to use. Security. Avalanche SE includes several different authentication methods to prevent unauthorized mobile devices from accessing your network. Scheduling Settings. These settings include assigning times when the mobile devices should update and setting restrictions as to when the mobile devices should not update. There is only one Mobile Device Server profile and this section provides information about the following tasks related to the server: Configuring Mobile Device Server General Settings Viewing Where Mobile Device Server Profiles Are Applied Mobile Device Server Profile Authorized Users Releasing Licenses Setting the Terminal ID Configuring Device Connections Enabling Secondary Server Support

72 70 Wavelink Avalanche SE Configuring Server Updates Viewing Mobile Device Server Licensing Messages Reinitializing the Mobile Device dserver Configuring Mobile Device Server General Settings You can configure the follwoing settings in the General Settings tab: Configuring Mobile Device Server Log Files Suppressing Mobile Device Server Statistics Suppressing Mobile Device Server Statistics Configuring Mobile Device Server Log Files The log file records actions that have occurred on the Mobile Device Server. You can set the maximum log size and the log level for the file. The log for the Mobile Device Server is stored as a text file in the Wavelink\AvalancheSE\ subdirectory. (The default Avalanche installation path is c:\program Files\Wavelink\AvalancheSE.) You can set the log level to the following states: Critical. This level writes the least information to the log file, reporting only critical errors that have caused the Mobile Device Server service to crash. Error. This level writes errors that are caused by configuration and/or communication problems as well as Critical messages to the log file. Warning. This level writes Critical messages, Error messages, and indicates possible operational problems in the log file. Info. This level is the default logging level and the Wavelinkrecommended setting. This logging level documents the flow of operation and writes enough information to the log file to diagnose most problems. Debug. This logging level writes large amounts of information to the log file that can be used to diagnose more serious problems.

73 Chapter 6: Managing the Mobile Device Server 71 NOTE Debug mode is not recommended in a production environment unless there is a problem to diagnose. Running in Debug mode consumes considerable CPU resources. The most current Avalanche log file is saved as Avalanche.log to the <Avalanche Installation Directory>\Service directory. Avalanche SE allows you to configure the maximum size of the log file. Once the current log file reaches the maximum size, it is saved as Avalanche.log.<num>, where <num> is a number between 001 and 999 (beginning with 001), and a new Avalanche.log file is created. To configure logging settings: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 From the Logging Sensitivity drop down list, select the logging level you want Avalanche SE to report. 4 In the Max Log Size text box, specify the maximum size (in KB) the log file should write to before saving the file and beginning a new log. 5 Save your changes. Suppressing Mobile Device Server Statistics You can select to suppress both radio statistics and software profile data collection for the Mobile Device Server. This will prevent any data from being written to the software profile data table and radio statistics table in the database. This helps control the amount of information that the Enterprise Server stores. You do not have to suppress both sets of statistics. Consider how much data is being collected, how often the Enterprise Server removes the statistics, and the impact of the data across your bandwidth. This will ensure an educated decision on which options to enable. To suppress statistics: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit.

74 72 Wavelink Avalanche SE 3 In the General Settings tab, enable Suppress Radio Statistic Data Collection and enable Suppress Software Profile Data Collection. 4 Click Save. Configuring User Files The User Files setting establishes the directory path that the Mobile Device Server uses to store retrievable user files. The path will be relative to the server installation location unless an absolute path is specified, beginning with a slash (/). To configure the user files path: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 Click the Administration tab. 4 In the User Files section, enter the file path name where you want to store retrievable files. 5 Save your changes. Servers are updated during the next deployment. Viewing Where Mobile Device Server Profiles Are Applied The Applied To tab in the network profile page allows you to see exactly where a profile is assigned. You can not change any of the information in this tab. If you need to apply a profile to a different location than what you see in the Applied To tab, you will need to access the My Location Properties tab and assign the profiles there. For information, refer to Manually Assigning Profiles on page 49. The Applied To tab displays the following information: Parent Path. The direct path back to My Enterprise. Group. The name of My Location or the Site where the profile is applied. Selection Criteria. Any selection criteria that is applicable at My Location or the site where the profile is applied.

75 Chapter 6: Managing the Mobile Device Server 73 To view: 1 In the Navigation Window, select Mobile Device Server Profiles. 2 From Mobile Device Server Profile List, select the network profile you want to see. 3 Click the Applied To tab. The tab displays the information for the selected network profile. Mobile Device Server Profile Authorized Users The Authorized Users tab allows you to assign administrative privileges for a specified profile to a user that has Normal user rights and is not assigned permissions to profiles. This means that any user assigned as an authorized user to a profile will have all administrative rights for that one profile. To add an authorized user you must have at least one user configured with Normal permissions. For more information about creating users and assigning permissions, refer to Chapter 3: Managing User Accounts on page 33. To add an authorized user: 1 In the Mobile Device Server Profiles List, select the desired profile. 2 Click Edit. 3 Select the Authorized Users tab and click Add User. The Add Authorized User dialog box appears. 4 From the user list, select the user. 5 From the drop down list, select the permission level for the user. 6 Click OK. The user is added to the Authorized Users list for the profile. Releasing Licenses You can conserve licenses by returning them to the unused pool when a device has not contacted a server after a period of time. You can configure the

76 74 Wavelink Avalanche SE period of time which must elapse before the license is released. The minimum number of days is five. To configure license release: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 Click the Device Administration tab. 4 In the Licensing section, enable the After option and enter the number of days after which the license should be returned. 5 Save your changes. The Server is updated. Setting the Terminal ID The Mobile Device Server assigns each device a terminal ID the first time that the device communicates with Mobile Device Server. The number the Mobile Device Server selects is the lowest number available in a range of configured numbers. Alternately, you can use C style format to configure your own specific terminal ID. To configure the terminal ID settings: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 Click the Device Administration tab. 4 In the Terminal ID Generation section, configure the lower and upper limits for the range of terminal IDs that the Mobile Device Server will assign to mobile devices.

77 Chapter 6: Managing the Mobile Device Server 75 Alternately, configure your own method using the Generation template text box. Terminal ID lower bound Terminal ID upper bound Generation template (optional) Specify the lowest terminal ID that the Mobile Device Server will assign a mobile device. Specify the highest terminal ID that the Mobile Device Server will assign a mobile device. Use a C style format to allow the Mobile Device Server to assign alphanumeric IDs. Examples: Seattle %d (generates IDs such as Seattle 4) Seattle %05d (generates IDs such as Seattle 00004) 5 Save your changes. The Server is updated with the changes. Configuring Device Connections This section provides information about configuring the mobile devices, including: Setting COM Ports Enabling the RAPI Gateway Configuring Connection Settings Enabling Encryption Enabling Authentication Setting COM Ports Mobile devices that are new to the network cannot be configured via wireless connection; instead, they must be initially configured when they are physically connected to the network through a cradle. You can configure Mobile Device Servers to automatically listen for mobile devices using the COM ports on the remote system.

78 76 Wavelink Avalanche SE Only one application on a host system can maintain ownership of a COM port. If the Mobile Device Server controls the COM ports on the host system, then no other application will be able to use them. Likewise, if another application on the host system (for example, Microsoft ActiveSync) has control of the COM ports, then the Mobile Device Server will not be able to use them. Serial connections are required to implement Mobile Device and Server Authentication. To establish COM port settings: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 Click the Device Connections tab. 4 In the Serial Communication Settings (RS232) section, configure the serial port options. Select the Do not reserve serial ports for device management if you do not need serial ports to manage your mobile devices. Select Reserve COM1 and COM2 to reserve those two ports for Mobile Device communication on the Servers. Select Reserve a custom defined list of ports and click Add to specify which ports you want to use to manage your mobile devices. 5 Save your changes. The Server is updated with the changes. Enabling the RAPI Gateway Avalanche SE allows you to use Microsoft ActiveSync connections that exist on the system hosting the Mobile Device Server. Avalanche SE can automatically detect these connections and create a gateway that allows you to use the connection to facilitate Avalanche communication between the Mobile Device Server and a mobile device. The communication medium over which the ActiveSync session has been established does not matter; the communication medium can be serial, USB, IrDA, or RF.

79 Chapter 6: Managing the Mobile Device Server 77 To enable the RAPI gateway: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 In the Device Connections tab, enable the Enable the RAPI Gateway checkbox. 4 Save your changes. The Server is updated with the changes. Configuring Connection Settings If you have your Mobile Device Server Profile configured to use a secondary server when the primary server is unavailable, you can configure the manner in which your mobile devices attempt to connect to the secondary server. You can configure the following connection settings: Override Connection Settings. When you enable this option, the Mobile Device Server Profile settings will override any connection settings configured on the mobile device. Server Connect Timeout.This option configures the number of seconds the mobile device will wait between attempts to connect to its currently configured mobile device server. Server Advance Delay. This option configures the number of seconds prior to advancing to the next secondary server. For example, if you have your Server Connect Timeout set to 10 seconds and the Server Advance Delay set to 60 seconds, the mobile device will attempt to contact the server every 10 seconds for 60 seconds (six times). NOTE Ensure the Server Advance Delay setting is a multiple of the Server Connect Timeout setting. If the mobile device cannot connect to the secondary server after the set amount of time, it will attempt to connect to the next secondary server in the list. For information about configuring and ordering secondary servers, refer to Enabling Secondary Server Support on page 80.

80 78 Wavelink Avalanche SE To configure time out settings: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 Click the Device Connections tab. 4 In the Connections setting section, enable the Override Connection Settings option. 5 Enter the number of seconds you want the mobile device to wait between connection attempts in the Server Connect Timeout text box. 6 Enter the number of seconds you want the mobile device to attempt to connect to the secondary server in the Server Advance Delay. 7 Save your changes. Enabling Encryption When you enable mobile device transport encryption, all TCP/IP communication between the Mobile Device Server and mobile devices will be encrypted. To enable mobile device transport encryption: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 In the Security Settings section, enable the Enable Mobile Device Transport Encryption option. 4 Save your changes. Enabling Authentication In conjunction with Access Control Lists and WEP security measures, Avalanche SE provides additional authentication methods for mobile devices. These options require that a mobile device first connect to the network through a serial connection before being able to roam the network wirelessly.

81 Chapter 6: Managing the Mobile Device Server 79 Server Authentication is supported by DOS devices, but has limited CE device support. For more information about supported devices, contact Wavelink Customer Service. Mobile device authentication employs two options: Enable Mobile Device Authentication. This option forces mobile devices to connect to the network through a wired connection (such as a cradle) and receive an authentication key. When you enable this option, the Mobile Device Server will challenge any device attempting to connect to the Server for a password. If the mobile device does not have the correct password, the Mobile Device Server will not allow a TCP/IP connection. Enable Server Authentication. This option forces mobile devices to communicate with a single known Server. As with the Enable Mobile Device Authentication option, this option requires that mobile devices first connect to the network through a wired connection to receive information about the Server with which they are allowed to communicate. When you enable this option, the mobile device will challenge any Mobile Device Server attempting contact for a password. If the Mobile Device Server does not have the correct password, the mobile device will not allow a TCP/IP connection. NOTE Both of these options require mobile devices to connect to the network through a wired connection to receive authentication information. Proper planning is essential to ensure that all devices can connect to the wired network when these options are enabled otherwise, these devices might be unable to connect to the network wirelessly. To authenticate mobile devices: 1 From the Mobile Device Server Profiles List, select the profile you want to configure. 2 Click Edit. 3 If you want to restrict mobile devices to communicate only with a single, known Server, set the following options in the Device Communications tab: Enable the Enable Server Authentication checkbox.

82 80 Wavelink Avalanche SE Set the administrative password for the Server in the Change Server Auth Password dialog box that appears. 4 If you want to force mobile devices to connect to the wired network and receive an authentication key before being allowed to roam the network wirelessly, set the following options in the Device Communications tab: Enable the Enable Mobile Device Authentication checkbox. Set the administrative password for the mobile device in the Change Device Auth Password dialog box that appears. 5 Save your changes. Your server is updated. Enabling Secondary Server Support Avalanche SE allows you to configure Mobile Device Server profiles with secondary server support. This allows mobile devices to attempt to connect to a secondary Mobile Device Server if the primary server is not available. Mobile devices attempt to connect to the first server listed in the Secondary Server tab. If the device can not connect to that server, it will move down the server list until it is able to connect to a server. If the mobile device can not connect to any servers, it remains offline and an alert appears in the Alert Browser. You must have configured a network profile for secondary server support to work correctly. NOTE Unexpected mobile device behavior may occur if the secondary server is configured differently than the primary server. The mobile device may take on the network profile of the secondary server. To add secondary servers: 1 From the Mobile Device Server Profiles List, select the default profile. 2 Click Edit. 3 Click the Secondary Servers tab.

83 Chapter 6: Managing the Mobile Device Server 81 4 Enable the Enable Secondary Server Support checkbox. 5 Click Add. The Add Secondary Server dialog box appears. 6 Enter the host name or address of the secondary server. 7 Click OK. The server is added to the list box. 8 Add as many secondary servers as you desire. 9 If you want to remove a server, select the server and click Remove Server. 10 Use the Move UP and Move Down buttons to set the order of the secondary servers. NOTE Mobile devices connect to secondary servers in the order the servers are listed in the list box. 11 When you are finished adding secondary servers, save your changes. Your Mobile Device Server Profile is now configured for secondary server support. Configuring Server Updates When you configure a Mobile Device Server update, you have the following options: Scheduling Server Updates. This option allows you to schedule when you want to update the Mobile Device Server software. Configuring Update Restrictions. This option allows you to assign dates and times when you do not want the server update to take place. You can also configure how many software updates can take place at the server at one time.

84 82 Wavelink Avalanche SE Scheduling Server Updates The Avalanche SE Console allows you to update your Mobile Device Server software in a timely and efficient manner. To schedule updates: 1 From the Mobile Device Server Profiles List, select the default profile. 2 Click Edit. 3 Click the Update Schedule and then Add. 4 In the New Scheduled Update section of the dialog box, select whether the event is a One Time event or a Recurring event option. 5 If you select Recurring Event option, the Recurring Period lists become active. The first list allows you to determine whether the update occurs on either a daily or weekly basis. If you select Weekly from this list, the second list becomes active, allowing you to select the day on which the update occurs. 6 Configure the update start time by clicking the calendar button next to the Start Time text box. This button opens a calendar allowing you select the day and time on which the update begins. 7 If you want to establish an end time for this update, enable the Use End Time checkbox and select the date and time you want the update to end. NOTE Selecting an end time is not required. This allows you to create events that recur indefinitely. NOTE Once Avalanche SE begins to send data to My Location, it does not stop until all data is sent. This prevents My Location from receiving only part of the information it needs. 8 If you want the mobile device user to be able to override this update, enable the Allow mobile device user to override the update option. 9 If you want to remove any orphaned packages from the mobile device, enable the Delete orphaned packages during the update option.

85 Chapter 6: Managing the Mobile Device Server 83 As you update and modify the software installed on mobile devices, devices begin to acquire orphaned packages. Orphaned packages are parts of application files that no longer apply to applications on a mobile device. Packages will receive an orphaned status in the following cases: If a package has been deleted from the Avalanche SE Console. If a package is part of a software collection that has been disabled. If the package is disabled. You can instruct the Mobile Device Server to delete any orphaned packages on mobile devices they manage. 10 If you want to synchronize the software packages, enable the Force package synchronization during the update option. 11 Click OK to close the dialog box and add the event to the Scheduled Events list. The status bar indicates the settings you configured for the event. The first column represents whether the task is one time or recurring. The second column indicates if you want the mobile device settings to override the date. The third column indicates if you selected to delete orphan packages. The fourth column indicates if you selected to synchronize the packages. NOTE Many mobile devices incorporate a sleep function to preserve battery life. If a device is asleep, you must wake it before it can receive a serverinitiated (pushed) update from Avalanche SE. Wake up capability is dependent on the type of wireless infrastructure you are using and the mobile device type. Contact your hardware and/or wireless provider for details. Configuring Update Restrictions When you schedule updates for the Mobile Device Server, you might want to exclude specific dates and times. For example, you might want to prevent Avalanche SE from trying to update software during hours when your mobile devices are in use.

86 84 Wavelink Avalanche SE NOTE The dates and times you exclude from scheduling events apply to all events for the Mobile Device Server profile you cannot set specific exclusion dates and times for each update. To exclude dates and times from a scheduling event: 1 From the Mobile Device Server Profiles List, select the default profile. 2 Click Edit. 3 Click the Update Restrictions tab. 4 From the Update Exclusion Window section, enable the Use a mobile device update exclusion window option. 5 Using the Prohibit updates between lists, select the start and end times between which software updates should not occur. 6 Select the days during which these start and end times apply by enabling the check box next to the day. For example, if you want to prevent software updates from occurring from 7:00 am to 7:00 pm from Monday through Friday, you would select 07:00 from the start time list, select 19:00 from the end time list, and enable the checkboxes for Monday, Tuesday, Wednesday, Thursday, and Friday. 7 If you want to allow any number of simultaneous updates, enable the Allow unlimited simultaneous mobile device updates option in the Synchronization Exclusion Window section. Or If you want to set the maximum number of simultaneous updates, disable the Allow unlimited simultaneous mobile device updates option and type the maximum number of simultaneous updates in the active text box. Software updates require sending application package files to each mobile device. The amount of time needed to send these files depends on how large the application package files are. If you do not need to conserve bandwidth, you can allow unlimited simultaneous updates. If you want to conserve network bandwidth, you can set a maximum number of simultaneous updates that can occur.

87 Chapter 6: Managing the Mobile Device Server 85 NOTE The maximum number of simultaneous updates that you allow applies to all events for My Location or a site. Viewing Mobile Device Server Licensing Messages The Avalanche SE Console receives messaging licenses from the deployed Mobile Device Servers. You can view these messages from the Server Licensing Messages dialog box. This dialog box provides information about My Location where the Server resides and displays licensing message. To view licensing messages: From the Tools menu, select Server License Messages. The dserver Licensing Messages dialog box appears. Reinitializing the Mobile Device dserver Reinitializing the Mobile Device dserver allows you to basically restart the server without stopping and starting the service. The server will sync with the Enterprise Server and load any changes it detects, but the service keeps running so you will not lose contact with any devices that are updating. To reinitialize the Mobile Device dserver: 1 From the Navigation Window, select the Mobile Device Server you want reinitialize. 2 Right click and select Reinitialize Mobile Device Server.

88 86 Wavelink Avalanche SE Figure 6-1. Reinitializing the Mobile Device Server The server contacts the Enterprise Server and downloads any updates.

89 Chapter 7: Managing Software Profiles 87 Chapter 7: Managing Software Profiles A software profile is a configuration profile containing software packages. The software packages associated with the profile are installed on all devices meeting the selection criteria of the packages or profile. This chapter contains the following topics: Creating Software Profiles Managing Software Packages Software Profile Settings and Tables Creating Software Profiles When a mobile device matching the selection criteria is connected to Avalanche SE, Avalanche SE will download the software package(s) to the device. If no activation time is set, the package(s) will be installed immediately. If an activation time is set, the package(s) will be installed at the specified time. This section contains the following information: Adding Software Profiles Enable and configure selection criteria for the packages you added to the profile. Editing Software Profiles Viewing Where Software Profiles Are Applied Software Profile Authorized Users Adding Software Profiles You do not have to create a new profile to install software packages. You can use the default profile. However, if you want or need more organization for your packages, you can create additional profiles.

90 88 Wavelink Avalanche SE NOTE You can also create profiles using the Add Device Software Wizard that is launched from the Quick Start tab. Click the Quick Start tab and select Add Device Software to begin the wizard. For more information refer to Adding Software Profiles Using the Wizard To add a software profile: 1 From the Navigation Window, select Software Profiles. The Software Profiles tab appears. 2 Click Add Profile. The Input dialog box appears. 3 Type the name of the new software profile and click OK. NOTE Software profile names are case sensitive and must be unique. The new profile is added to the Software Profile List and will be applied to My Enterprise. Adding Software Profiles Using the Wizard You can add software profiles from the software profiles tab or using the Add Device Software Wizard. The following steps are instructions for using the wizard. To add a software profile: 1 From the Quick Start tab, select Add Device Software. The Add Device Software Wizard launches. 2 In the Create a New Software Profile text box, enter the name of the profile and then click Next. Your software profile is created. The following steps in the wizard are optional. If you only want to create the profile and not configure any options, click Finish. Your profile appears in the software profiles tab. If you want to configure, continue with the wizard.

91 Chapter 7: Managing Software Profiles 89 3 In the Configure Software Profile dialog that appears, you can enable the profile and configure selection criteria. 4 Click Next. 5 In the Select a Software Package to add, you can add, create or copy a package to the profile. For information about all these options refer to Installing Software Packages on page Click Next. 7 Enable and configure selection criteria for the packages you added to the profile. 8 Click Finish. Your configured profile with the installed packages will appear in the Software Profiles tab. Editing Software Profiles Once a software profile has been created, you can edit the name, status, type, and selection criteria. For a complete list of software profile settings, see Software Profile General Settings on page 102. This section contains information about the following: Enabling Software Profiles Software Profile Selection Criteria Enabling Software Profiles A software profile can have its status set to enabled or disabled. The profile must be enabled before you can apply it to mobile devices. To enable a software profile: 1 In the Software Profiles tab, select the desired profile from the Software Profile List. 2 Click Edit. 3 In the General Settings tab, select the Enabled option to enable the profile.

92 90 Wavelink Avalanche SE 4 Save your changes. The profile status displays in the Software Profile List and the profile will be applied to My Enterprise. Software Profile Selection Criteria Selection criteria determine which mobile devices receive the software profile. For information about creating selection criteria for software profiles, refer to Building Selection Criteria on page 170. Viewing Where Software Profiles Are Applied The Applied To tab in the network profile page allows you to see exactly where (Location or site) the profile is applied. You can not change any of the information in this tab. The Applied To tab displays the following information: Parent Path. The direct path back to My Enterprise. Group. The name of My Location or Site where the profile is applied. Selection Criteria. Any selection criteria that is applicable at My Location or the site where the profile is applied. To view: 1 In the Navigation Window, select Software Profiles. 2 From Software Profile List, select the network profile you want to see. 3 Click the Applied To tab. The tab displays the information for the selected network profile. Software Profile Authorized Users The Authorized Users tab allows you to assign administrative privileges for a specified software profile to a user that has Normal user rights and is not assigned permissions to software profiles. This means that any user assigned as an authorized user to a software profile will have all administrative rights for that one software profile.

93 Chapter 7: Managing Software Profiles 91 To add an authorized user you must have at least one user configured with Normal permissions. For more information about creating users and assigning permissions, refer to Chapter 5: Managing User Accounts on page 63. To add an authorized user: 1 In the Software Profiles List, select the desired profile. 2 Click Edit. 3 Select the Authorized Users tab and click Add User. The Select Software Profile Admin User dialog box appears. 4 From the drop down list, select the user. 5 Click OK. The user is added to the Authorized Users list for the profile. 6 Save your changes and the profile will be applied to My Enterprise. Managing Software Packages A software package is a collection of application files that reside on a mobile device. This includes any support utilities used to configure or manage the application from the Avalanche SE Console. Each software package is usually pre assigned with default selection criteria. Software packages can be one of the following package types: Application packages. These packages are added to the Application menu in the mobile device. Support packages. These packages contain updates to existing software packages or to the Avalanche Enabler. Support packages do not appear as new items under the Application menu of the mobile device. Auto Run packages. These packages automatically execute following a successful download. Like the support packages, auto run packages do not modify the Application menu. RF firmware upgrade packages are examples of auto packages.

94 92 Wavelink Avalanche SE Enabler Update Kits. These packages allow for automatic updates to the Enablers installed on your devices. These packages are only used with a normal software profile, not with an Enabler software profile. NOTE When working in software profiles, you do not need to be in Edit Mode to install or configure software packages. Software package configuration changes are saved to the actual package, not to the Console. However, you must enter Edit Mode to configure any other software profile options. This section includes the following information: Installing Software Packages Configuring Software Packages Settings Configuring Software Packages for Delayed Installation Installing Software Packages Once you create a software profile or if you are using the default profile, you can install the software packages to that profile. Through the software profile you can configure the software package settings and then deploy the packages to specific mobile devices. When working in software profiles, you do not need to be in Edit Mode to install or configure software packages. Software package configuration changes are saved to the actual package, not to the Console. However, you must enter Edit Mode to configure any other software package options. NOTE You can also install software packages using the Add Device Software Wizard launched from the Quick Start tab. Click the Quick Start tab and select Add Device Software to begin the wizard. You can install packages or create custom software packages from the Avalanche SE Console using the Add Device Software Wizard. Before you create a custom package, ensure you know the location of all the files you want to include and ensure that the files are valid.you can perform the following tasks in the Add Device Software Package Wizard: Install an Avalanche Package File. Browse to the location on your machine where you store Avalanche package files.

95 Chapter 7: Managing Software Profiles 93 Create a new package. Build your own software package using files on the local machine. Copy a package. Copy an existing software package that is installed on Avalanche SE. Additional Packages. You can also install config packages, cab files,.msi files or.exe files. Using the Software Package wizard, you can also enable and configure the installed, created or copied software package. Installing an Avalanche Software Package Use the following steps to install an Avalanche software package. You must know the location on the local machine of the package. To install an Avalanche software package: 1 Select the desired profile from the Software Profiles List and select Add Device Software. The Create Software Package dialog box appears. 2 Select Add an Avalanche software package and browse to the location of the software package. 3 Select the files and click Next. A License Agreement dialog box appears. 4 Accept the license agreement and click Next. 5 The package files will begin extracting locally. When the extraction is complete, click Next. The Configure Software Package dialog box appears.this dialog box allows you to enable the package immediately and displays the configuration tools available for the package. 6 If you want to configure your software package, double click the configuration tool you want to launch. 7 When you are finished configuring, click Next to add another software package or Finish to complete the installation.

96 94 Wavelink Avalanche SE Building New Software Packages The Software Package wizard allows you to compile files to create a new software package. Ensure you know the location of the files you want to include the package. To build a new package: 1 Select the desired profile from the Software Profiles List and click Add Device Software. The Create Software Package dialog box appears. 2 Select Create a New Avalanche Package. 3 Enter a package name in the text box (limit eight characters) and click Next. The Specify the Files dialog box appears. 4 Click Add and browse to the location of the files you want to add to the package. 5 Select the files and click Open. The file path location appears in the text box. 6 Click Next. The Ad Hoc Package Options dialog box appears. 7 Configure the following options: Title. Enter a title for the package. Vendor. Enter the package vendor. Version. Enter the version number of the package. Install Drive. Specify which drive on the mobile device where you to install the package. Install Path. Specify the exact installation path for the package. Post Install Options.You can specify if you want the device to perform a warm boot or cold boot. You can also specify a program to run once

97 Chapter 7: Managing Software Profiles 95 installation is complete. When you select to run a program, the dropdown list will become active and you can select which program from your package you want to run. NOTE These settings are all optional unless you select to run a program. Then you are required to select which program you want to run. 8 Click Next. The Add Selection Criteria dialog box appears. 9 If you want to configure Selection Criteria for the package, enable Add Selection Criteria and enter the information in the text box. NOTE Configuring Selection Criteria is optional. 10 Click Next. The package begins installing. 11 When the installation is complete, click Next. The Configure Software Package dialog box appears.this dialog box allows you to enable the package immediately and displays the configuration tools available for the package. 12 If you want to configure your software package, double click (or rightclick) the configuration tool you want to launch. 13 When you are finished configuring, click Next to add another software package or Finish to complete the installation. Installing CAB or MSI Packages You can use Avalanche to push CAB or MSI files to your mobile devices. When you install a CAB file, the file automatically installs and can be configured to uninstall. To install CAB or MSI packages: 1 Select the desired profile from the Software Profiles List and then click Add Device Software.

98 96 Wavelink Avalanche SE The Install Software Package Wizard appears. 2 Create a new profile or enable the Select to existing software profile option and select the profile to which you want to install. 3 Click Next. 4 Select Add an Avalanche software package and browse to the location of the.cab or.mis file. 5 Click Next. The CAB or MSI File Options dialog box appears. Installing CAB or MSI Files 6 Enter the name of the package (limit eight characters). 7 If you want the package to be uninstalled once the program information is retrieved by the mobile device, enable Remove After Install. 8 Click Next.

99 Chapter 7: Managing Software Profiles 97 9 The package files will begin extracting locally. When the extraction is complete, click Next. The Configure Software Package dialog box appears.this dialog box allows you to enable the package immediately and displays the configuration tools available for the package. 10 If you want to configure your software package, double click the configuration tool you want to launch. 11 When you are finished configuring, click Next to add another software package or Finish to complete the installation. Copying a Software Package From the Add Package wizard you can copy a previously installed software package. The wizard gives you the same functionality as right clicking a software package in the software packages. To copy a software package: 1 From Software Profiles > Software Packages tab, click Add Package. The Create Software Package dialog box appears. 2 Select Copy an already installed package. Any packages you have installed will appear in the text box. 3 Select which package you want to copy and click Next. 4 In the dialog box that appears, select the profile to which you want to copy the package or select Create a new software profile and enter a name for the profile. 5 Click Next and the package will copy to the software profile you selected or created. 6 When the copy is complete, click Next. The Configure Software Package dialog box appears.this dialog box allows you to enable the package immediately and displays the configuration tools available for the package. 7 If you want to configure your software package, double click (or rightclick) the configuration tool you want to launch.

100 98 Wavelink Avalanche SE 8 When you are finished configuring click Next to add another software package or Finish to complete the installation. Configuring Software Packages Settings Once a software package has been installed, you can perform several tasks, including: Configuring Software Packages Copying Software Packages Enabling Software Packages Moving Software Packages Configuring Software Packages Some software packages come with options that should be configured before the packages are installed on a mobile device. These options are configured from the Avalanche SE Console. Configuration options will differ based on the software package you are configuring. NOTE While the provided instructions use the buttons, you can also right click a software package to configure it. To configure a software package: 1 Select the desired profile from the Software Profiles List. 2 From the Installed Software Packages section of the Software Profiles tab, select the package you want to configure. 3 Click Configure. The Configure Software Package dialog box appears. 4 From the available list, edit the configuration options for the package. NOTE Configuration details are specific to the type of software package. For details about configuring software packages, refer to the specific user s manual for that product.

101 Chapter 7: Managing Software Profiles 99 5 When the options are configured, click OK. The software package is configured and will apply to My Enterprise. Copying Software Packages You can copy a software package and its configuration one software profile to another. Copying software packages allows you to configure a software package just once and then copy it into all the profiles that require that package. To copy a software package: 1 Select the desired profile from the Software Profiles List. 2 Click Edit. 3 From the Installed Software Packages section of the Software Profiles tab, select the package you want to copy. 4 Click Copy. The Copy Software Package dialog box appears. 5 From the drop down list, select the profile you want to contain the software package and click OK. The package is copied to the destination profile. Enabling Software Packages A software package can have its status set to enabled or disabled. The package must be enabled to be installed on mobile devices. You do not need to enable a package to configure it. To enable a software package: 1 From the Installed Software Packages section of the Software Profiles tab, select the package you want to enable. 2 Click Edit. 3 Click Enable. 4 From the File menu, select Save. The profile s new status shows in the Installed Software Packages.

102 100 Wavelink Avalanche SE Moving Software Packages A software package and its configuration can be moved from one software profile to another. To move a software package: 1 From the Installed Software Packages section of the Software Profiles tab, select the package you want to move. 2 Click Edit. 3 Click Move. The Move Software Package dialog box appears. 4 Select the profile the package will be moved to from the drop down list and click OK. The package is moved to the destination profile. Configuring Software Packages for Delayed Installation Software packages can be configured to install on a delayed basis. Delayed packages are downloaded to the mobile device just like any other package, but do not get installed on the device until the configured activation time. For applicable devices, the downloaded packages are stored in persistent storage and can survive a cold boot. Delayed package installation provides flexible control over when you want the mobile device to install software packages. NOTE If package activation is not supported by the Enabler version on the device, the package is treated as disabled and will not be downloaded to the device until the activation time expires. Package activation is supported in Enabler version 4.1 and later. To configure a software package for delayed installation: 1 From the Installed Software Packages section of the Software Profiles tab, select the package you want to configure. 2 Click Edit.

103 Chapter 7: Managing Software Profiles In the Package Activation section, enable the Use an Activation Time checkbox. 4 Click the Calendar button to select a date and time for the package to be installed on the device. The Select a date and time dialog box appears. 5 Select a date and time for the package installation and click OK. 6 If you want the device user to have the option to override the software package installation at the activation time, enable the Allow Device User to Override checkbox. If the user chooses to override the installation, they will be prompted to choose another time to install. 7 Save your changes. Software Profile Settings and Tables This section provides information about the settings and tables in the Software Profiles tab, including: Software Profile List Software Profile General Settings Installed Software Packages Software Profile List The Software Profile List displays information about your software profiles. Field Name Type Status Selection Criteria Table 7-1: Software Profile List Description Displays the name of the software profile. Displays the type of the software profile. Displays the enabled/disabled status of the software profile. Displays the selection criteria used to apply the software profile.

104 102 Wavelink Avalanche SE Software Profile General Settings The following table provides information about the software profile settings in the General Settings tab. Field Name Status Profile Type Table 7-2: General Settings Description Sets the name of the profile. Sets the status of the profile as either enabled or disabled. Sets the type of the profile as either Normal or Enabler. Installed Software Packages The following table provide information about the Installed Software Packages region in the Software Profiles tab. Field Name Status Type Version Vendor Title Table 7-3: Software Packages Description Displays the name of the software package. Displays the enabled/disabled status of the software package. Displays the type of the software package. Displays the version of the software package. Displays the vendor associated with the software package. Displays the title of the software package. The Installed Software Packages region also includes the following regions: Package Activation Package Tracking Package Selection Criteria Package Distribution

105 Chapter 7: Managing Software Profiles 103 Package Activation The following table displays the software package options in the Package Activation region. Field Use an Activation Time Activation Time Allow Device User to Override Table 7-4: Description Enables an activation time for the software package installation on the mobile device. Sets the activation time for the software package installation on the mobile device. Enables the device user to override the package installation at the time of activation. Package Tracking The following table displays the information included in the Package Tracking region. Field Installation Last Configured Table 7-5: Package Tracking Description Displays the date/time of package installation and the user who installed the package. Displays the date/time of the last configuration and the user who performed the configuration. Package Selection Criteria Package selection criteria are determined by Avalanche SE. You cannot change the package selection criteria.

106 104 Wavelink Avalanche SE Package Distribution The following table provides descriptions of the configuration options in the Package Distribution tab. Field Enabled Cached Peer to Peer Package Distribution Do Not Allow Non- Package Store Devices To Begin Updating Until Do not allow server to update non-package Store Devices until Description Enable this option to allow the profile to be shared across multiple devices via peer to peer connections. When deployed to a mobile device, the profile will then be available for other mobile devices to receive the profile from that store mobile device. Enable this option to configure the time at which a nonpackage store mobile device can contact a package store device to update and receive this profile. A non-package store device refers to a mobile device that is not being used to update other mobile devices. Configuring the timing for profile updates allows you to control and conserve bandwidth. Enable this option to configure the time at which a nonpackage mobile device can contact the Mobile Device Server to update and receive this profile. Once the configured time is reached, the mobile devices will first attempt to contact a package store device to receive the update. If the a package store device cannot be contacted or the connection times out, the device will then attempt to contact the Mobile Device Server. A non-package store device refers to a mobile device that is not being used to update other mobile devices. Configuring the timing for profile updates allows you to control and conserve bandwidth. The following table provides information about the results that will occur with the different configurations in the Package Distribution tab. The table assumes that the first option (Enable Cached Peer to Peer Distribution) is

107 Chapter 7: Managing Software Profiles 105 enabled. Emphasis is placed on the configurations which allow the mobile devices to receive the updates.t If Do Not Allow Non- Package Store Devices To Begin Updating Until is enabled and the configured time has not been reached (Do Not Allow Server to Update Non-Package Store Devices Until is not enabled). Do Not Allow Non- Package Store Devices To Begin Updating Until is enabled and the configured time has been reached (Do Not Allow Server to Update Non-Package Store Devices Until is not enabled). Do Not Allow Non- Package Store Devices To Begin Updating Until is enabled and Do Not Allow Server to Update Non-Package Store Devices Until is enabled and the configured time has not been reached Then Package Store Devices Can contact the Mobile Device Server for updates at any time. Can contact the Mobile Device Server for updates at any time. Can contact the Mobile Device Server for updates at any time. Table 7-6: Configuration Results for Package Distribution And Non-Package Store Devices Cannot cannot contact any package store devices. Will attempt to contact the Mobile Device Server to receive the updates. Can contact package store devices to update and receive the profile. If the device cannot contact a package store device, it will attempt to contact the Mobile Device Server. Cannot contact the Mobile Device Server for updates Cannot contact any package store devices

108 106 Wavelink Avalanche SE If Do Not Allow Non- Package Store Devices To Begin Updating Until is enabled and (Do Not Allow Server to Update Non-Package Store Devices Until is enabled and the configured time has been reached No options are enabled Then Package Store Devices Can contact the Mobile Device Server for updates at any time. Can contact the Mobile Device Server for updates at any time Table 7-6: Configuration Results for Package Distribution And Non-Package Store Devices Can contact package store devices to receive updates If the device cannot contact a package store device or the connection times out, the device can contact the Mobile Device Server to receive updates. Can contact package store devices or Mobile Device Server for updates at any time

109 Chapter 8: Managing Mobile Devices 107 Chapter 8: Managing Mobile Devices This section provides information about the following mobile device topics: Mobile Device Inventory Tab Managing Device Filters Viewing Mobile Device Details Configuring Mobile Device Properties Software Inventory Controlling the Mobile Device Device Statistics Mobile Device Inventory Tab The Mobile Device Inventory tab lets you view all the devices (and device status) currently associated with Avalanche SE. The Mobile Device Inventory tab shows a set or subset of mobile devices based on the currently selected item in the Navigation Window. For example, when you select a particular site, all mobile devices that are associated with that site appear in the list. The following default information is provided for each mobile device: Device Name Terminal ID MAC Address IP Address This column will display the friendly name of the mobile device. You can use the device name for filtering and selection criteria. If the friendly name is not available, the model name of the device will appear in brackets. You will not be able to use the model name for filtering or selection criteria. The unique ID automatically generated by Avalanche SE. The Media Access Control address of the mobile device. This address uniquely identifies this mobile device on a network from a physical standpoint. The Internet Protocol address assigned to the mobile device.

110 108 Wavelink Avalanche SE Status Last Contact Recent Activity The client update status of the mobile device. The check mark indicates that the mobile device is up to date, while an X indicates that an update is available but not yet loaded on the device. The date and time of the last contact the mobile device had with Avalanche SE. The current status of a mobile device with respect to Avalanche SE. For example, when the mobile device receives new software, the activity status is Downloading. You can also customize the columns in the Mobile Device Inventory tab to display according to your preference. The Console supports custom mobile device icons that are sent from the mobile device. There will be two device images displayed: a small icon appears in the Mobile Device Inventory tab next to the name of the mobile device and a larger icon appears in the Mobile Device Details window. Because the image data is transferred from the mobile device to the Mobile Device Server, to the Enterprise Server and finally to the Console, there may be a temporary delay in the display of the device images. No device images will display until the icons are available at the Console. Once the icons become available, they will display the next time the inventory list is loaded or refreshed. The icons will display in the Mobile Device Details dialog box the next time it opens. Enablers that support this must make two icons available to the console. The large icon must be a.png image. It is recommended that the small icon be.png image as well. For more information about custom device icons, refer to Using Custom Device Icons in Avalanche SE, located on the Wavelink web site. For information about modifying the columns in the Mobile Device Inventory tab, refer to the online help file included with the product. Managing Device Filters This section contains the following information: Creating Device Filters

111 Chapter 8: Managing Mobile Devices 109 Applying Device Filters Deleting Device Filters Creating Device Filters To display specific devices in the Mobile Device Inventory tab, you must first create a new filter. To create a filter: 1 From the Mobile Device Inventory tab, click Edit Filters. The Modify Mobile Device Filters dialog box appears. 2 Enter a name for the filter in the Filter Name text box. 3 Click the Selection Criteria button. The Selection Criteria Builder dialog box appears, allowing you to create a filter based on a variety of mobile device characteristics. See Building Selection Criteria on page 276 for more information. 4 When you are finished building a filter, click OK to return to the Modify Mobile Device Filters dialog box. The filter appears in the Filter Expression text box. 5 Click Add Filter. The filter moves to the Existing Filters list and is available to use. 6 Click OK. You can now select the filter from the Current Mobile Device Filter list located at the top of the Mobile Device Inventory tab. Applying Device Filters After you create device filters, you must apply them to the Mobile Device Inventory list. After the filter is applied, only the devices matching the selection criteria of the filter will appear in the Mobile Device Inventory list. To apply filters: 1 Select the filter from the Current Mobile Device Filter list.

112 110 Wavelink Avalanche SE 2 Click Apply Filter. Deleting Device Filters If you decide that a filter is no longer necessary, you can delete that filter from the Avalanche SE Console. To delete a filter: 1 Select a filter from the Current Mobile Device Filter list. 2 Click Edit Filter. The Modifying Mobile Device Filters dialog box appears. 3 In Existing Filters, select the filter you want to delete. 4 Click Delete. Displaying Devices The paging functionality displays the number of devices you select to view per page in the order Avalanche SE pulls those devices from database. If you attempt to page through a selected number of devices and have a device filter applied, you may not see all of your devices that match the filter. This is because Avalanche SE displays the first 25 or 50 devices, and then applies the filter. If there are devices in the list that do not match the filter, those devices are removed from the list. The next number of matching devices is not automatically pulled into the view. You will need to page through the list to view other filtered devices. To configure device list paging: 1 From the Number of Devices Per Page drop down list, select the number of devices you want to display. 2 Use the arrow keys to move forward and backward through the pages. 3 Use the refresh button to refresh the list of mobile devices. Viewing Mobile Device Details The Mobile Device Details dialog box provides device specific information and consists of the following sections:

113 Chapter 8: Managing Mobile Devices 111 Summary. This section provides a quick summary of device, health, and battery life information. The Health Data icon will display red, yellow or green depending on the health of the device. Health is based on several different things. The following provides information about the different states of the device: Green. If the device health icon reports a green status there are no issues with the device. Packages are installed. Battery level, signal strength, signal quality and disk space all meet the specified threshold. Yellow. If the device health icon reports a yellow status, it could mean any of the following: The battery level has dropped below the minimum threshold (default 20% of battery life left). You can configure the threshold based on your requirements. The signal strength or signal quality has dropped below the minimum threshold. Default is set at two bars. There are software packages that are not completely installed (could be pending or currently installing). The disk space has reached the minimum threshold. The program memory and flash memory (a defined flash drive location) both have a default of 5% threshold. Red. If the device health icon reports a red status, the device is in a critical state. This could mean any of the following: The battery level has dropped below the minimum threshold (default 5% of battery life left). The signal strength and signal quality have dropped to only one bar. A software package has returned an error and cannot be installed. The device is in danger of running out of disk space or there is no disk space left. Activity. This section provides current status information and the time and date the mobile device was last contacted.

114 112 Wavelink Avalanche SE Device Tabs. This section provides access to the following tabs: General. The General tab provides general network and wireless information about the device. Installed Software. The Installed Software tab provides information about the software applications installed on the device. For details, refer to Software Inventory on page 116. Packages. The Packages tab lists all the packages currently available for the device and the status of each package. You can view software packages and the current state of each software package associated with the mobile device. Properties. The Properties tab lists the properties of the device and their values. This tab also allows you to add properties and values. For details about the tasks you can perform in the Properties tab, refer to Configuring Mobile Device Properties on page 112. Device Control. The Device Control tab provides options for updating the mobile device, sending text messages, pinging the device, using Remote Control, and connecting to the Session Monitor. For details, refer to Controlling the Mobile Device on page 117. To view Mobile Device Details: Right click the mobile device you want to view and select Mobile Device Details. Configuring Mobile Device Properties Mobile device properties consist of pre defined and user defined properties. User defined properties can be associated with individual mobile devices or with mobile device groups. Pre defined properties are device specific and dependent on the version of the Avalanche Enabler running on the mobile device. Properties can be used for selection criteria in addition to the selection variables. See Building Selection Criteria on page 276 for more information. From the Properties tab, you can perform the following tasks: Viewing Properties Creating User Defined Properties

115 Chapter 8: Managing Mobile Devices 113 Creating Device Side Properties Editing Properties Deleting Properties Viewing Properties You can view the properties associated with a specific mobile device. To view the properties: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Properties tab. The columns that appear in this dialog box are as follows: Name Value Pending Value Icon The name of the property. The value of the property. Indicates whether the property needs to be updated on the mobile device. If it needs to be updated, this column will display the pending value in italics. Indicates whether the property is static, snapshot, or configurable data. Understanding Wireless Properties Wireless properties are properties that the device reports and are then sent to the Enterprise Server. Any property with a wles prefix is considered a wireless property and will be saved to the database. Understanding Real-Time Properties Avalanche SE gathers real time properties from the mobile devices it contacts. These statistics are reported to the Console every five minutes. They are not saved to the Mobile Device Server or the Enterprise Server.

116 114 Wavelink Avalanche SE Creating User-Defined Properties Avalanche SE provides the ability to create user defined properties on the mobile devices. These properties can then be used to build selection criteria for software updates. You can add user defined properties to individual mobile devices or to mobile device groups. When you add a property to a group, it is added to all mobile devices that are members of the group. Once you create a custom property, you can then use that property in the Mobile Device Inventory tab. NOTE Like the pre defined properties, user defined properties appear as selection variables in the Selection Criteria Builder. To create user-defined properties: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Properties tab. 3 Click Add Property. 4 From the drop down list, select what type of property you want to add. 5 Type the name and the value of the property in the Property Name and Property Value text boxes. 6 Click OK. The property is added to the list in the Properties tab under the chosen heading. Creating Device-Side Properties You have the ability to create property files on the mobile device and then use those files to collect device specific information and display this information in the Properties tab. A properties file is a plain text file with an arbitrary or generic name followed by the.prf extension. The plain text file contains key value pairs that

117 Chapter 8: Managing Mobile Devices 115 represent properties. The Avalanche Enabler reads the keyvalue pairs and transfers them to Avalanche SE as properties for the mobile device. These properties are displayed in the Properties tab of the Mobile Device Details dialog box. A properties file must: Have a unique name Have a.prf extension Contain a vendor entry Contain only one unique key value pair per line Mark supplemental, inconsequential text with the appropriate comment delimiters Avalanche SE uses the vendor name to organize user defined properties. The Properties tab in the Mobile Device Details dialog box displays the device side properties that it has collected from the mobile device. Each property that displays is prefaced with the vendor name that is specified in the properties file from which Avalanche SE obtained the property. A period (.) separates the vendor name and the property. For more information about creating device side properties, please contact Wavelink Customer Service. Editing Properties Some of the pre defined properties (and all of the user defined properties) support editing of values. When you change the value of a property, the new value is downloaded to the mobile device at the next update. User defined properties can be edited either for a specific mobile device or for a group of devices using the group property editor. To edit a property for a mobile device: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Properties tab. 3 Select the property that you want to edit.

118 116 Wavelink Avalanche SE If the property is editable, the Edit Property button becomes active. 4 Click Edit Property and type the new value for the property. 5 Click OK. The new value downloads to the mobile device at the next update. If the device has not yet received an updated property value, the pending value appears in the Pending Value column for the property. Deleting Properties You can delete any configurable mobile device property from the selection criteria builder. To delete a property: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Properties tab. 3 Select the property that you want to delete and click Delete Property. 4 Click OK. Software Inventory The console gathers mobile device software inventory every 24 hours and displays the information in the Installed Software tab. The Installed Software tab consists of two parts: The Registered Applications tab displays the applications on the mobile device that have uninstallers registered with the system. These applications will also be displayed in the Windows settings Installed Applications dialog box on the mobile device. The All Applications tab lists the file name and file path of all executables that can be run on the mobile device. This is informational data only and cannot be modified.

119 Chapter 8: Managing Mobile Devices 117 Controlling the Mobile Device This section provides information about the following tasks that you can perform from the Device Control tab or by right clicking the mobile device: Pinging Mobile Devices Sending Messages Updating the Mobile Device RAPI Gateways Using Remote Control Launching the Session Monitor Launching the Wavelink Communicator Pinging Mobile Devices You can ping clients that are currently in range and running the Avalanche Enabler, an Avalanche enabled application, or in some cases a configuration utility. This is not an ICMP level ping, but rather an application level status check. This feature indicates whether the mobile device is active or not. To ping the client: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Device Control tab. 3 Double click the Ping Device icon. The Status field in the Activity section displays the status of the ping request. Sending Messages You can send a text based message to clients that are currently in range and running the Avalanche Enabler, an Avalanche enabled application or, in some cases, a configuration utility.

120 118 Wavelink Avalanche SE To send a message: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Device Control tab. 3 Double click the Send Text Message icon. The Send Text Message dialog box appears. 4 Type a message in the Text Message field. 5 Enable the Provide Audible Notification option if you want a sound to play when the mobile device receives the message. 6 Click OK. The Status field in the Activity section displays the status of the text message request. Updating the Mobile Device You can perform individual updates to clients that are currently in range and running the Avalanche Enabler or an Avalanche enabled application. NOTE The rules that govern which mobile devices can receive a particular update are determined by the selection criteria. See Building Selection Criteria on page 276 for more information. To update a mobile device: 1 From the Mobile Device Inventory tab, right click the device you want to view and click Mobile Device Details. 2 Click the Device Control tab. 3 Double click the Update Now icon. The Update Now dialog box appears. 4 Enable the Allow User to Override the Update option if you want to give the mobile device user the option to override the update.

121 Chapter 8: Managing Mobile Devices Enable the Force Package Synchronization option if you want to force the package to update the device. 6 Enable the Delete Orphan Packages option if you want to remove orphan packages from the mobile device. 7 From the dialog box that appears, select which orphan packages you want to delete. 8 Click OK. The Status field in the Activity section allows you to monitor the status of the update. NOTE Many mobile devices incorporate a sleep function to preserve battery life. If a device is asleep, you must wake it before it can receive a pushed update from Avalanche SE. Wake up capability is dependent on the type of wireless infrastructure you are using and the mobile device type. Contact your hardware and/or wireless provider for details. Deleting Mobile Devices You can delete mobile devices from the Mobile Device Inventory. This removes the device from the Mobile Device Inventory tab and releases the license that mobile device was using. To delete mobile devices: In the Mobile Device Inventory tab, right click the device you want to delete and select Delete. The device is removed. RAPI Gateways Avalanche SE allows you to use Microsoft ActiveSync connections that exist on the system that hosts the Mobile Device Server. Avalanche SE can automatically detect these connections and create a gateway that allows you to use the connection to facilitate communication between the Mobile Device Server and a mobile device. The communication medium over which the ActiveSync session has been established does not matter; the communication medium can be serial, USB, IrDA, or RF.

122 120 Wavelink Avalanche SE Using Remote Control Remote Control functionality is only available for devices that have a licensed Remote Control package installed in Avalanche SE. Remote Control is not functional, until you complete the following tasks: 1 Obtain and install the Remote Control software package. 2 License the Remote Control program. 3 Deploy the Remote Control software package to your mobile device. Once deployed, you can use Remote Control. For detailed information about all tasks regarding Remote Control, including connecting to a mobile device and accessing various components of the device, refer to the Wavelink Avalanche Remote Control User s Guide. Launching the Session Monitor The Session Monitor utility allows you to view the Telnet Client on a mobile device from the Avalanche SE Console. The Session Monitor includes an override feature that can take control of the Telnet Client on the mobile device and a logging feature that creates a trace for Telnet sessions. To use the Session Monitor with Avalanche SE, you will need perform the following tasks: Obtain and install a Telnet 5.x (or later version) software package. Configure the Telnet Client software package. Deploy the Telnet Client to the mobile device. Launch the Telnet Client on the mobile device and then launch Session Monitor. For detailed Telnet installation and configuration information, refer to the Wavelink Telnet Client User s Guide. You can launch the Session Monitor from the Mobile Device Inventory tab or from the Mobile Device Details dialog box. To launch the Session Monitor from the Mobile Device Inventory tab: 1 Ensure you have installed and configured a Telnet package.

123 Chapter 8: Managing Mobile Devices Select My Location or a site from the Navigation Window. 3 Click the Mobile Device Inventory tab. 4 Right click the device on which you want to launch the Session Monitor and select Session Monitor from the menu. The Telnet Session Monitor window opens and connects to the session. The yellow lined box represents what the mobile device user can see on the mobile device screen. To launch the Session Monitor from the Mobile Device Details dialog box: 1 Ensure you have installed and configured a Telnet Client software package. 2 Select My Location or a site from the Navigation Window. 3 Click the Mobile Device Inventory tab. 4 Open the Mobile Device Details dialog box. Double click the mobile device on which you want to launch session monitor. Or Right click the mobile device on which you want to launch session monitor and select Mobile Device Details. 5 Click the Device Details tab. 6 Double click the Session Monitor icon. The Telnet Session Monitor window opens and connects to the session. The yellow lined box represents what the mobile device user can see on the mobile device screen. Launching the Wavelink Communicator The Wavelink Communicator is an application that provides voice over IP communication between two or more mobile devices.you must install the package to a software profile, configure the package and then send the configuration to the mobile devices that support the configuration before you can launch the Wavelink Communicator. For detailed information refer to the Wavelink Communicator Guide.

124 122 Wavelink Avalanche SE To launch the Communicator: 1 Ensure you have installed and configured the Communicator software package. 2 Select a dserver Location or region from the Navigation Window. 3 Click the Mobile Device Inventory tab. 4 Right click the device you want to communicate with and select Launch Communicator. 5 Alternately you can access the Mobile Device Details dialog box, click the Device Details tab and double click the Communicator icon. The Communicator will connect to the mobile device and you can begin transmissions. Device Statistics The Enabler collects various device statistics and writes them to a file for later upload to the Device Server. The following _DEVPROP.PRF properties have been defined to help configure the frequency of gathering and reporting statistics to the Device Server: Reporting.Stats.Enabled 0-Disable, 1-Enable Default-1 Reporting.Stats.GatherInterval 0-n, Expressed in minutes Default-10 min. Reporting.Stats.ReportInterval 0-n, Expressed in hours Default-24 hours Reporting.Stats.ReportFileSize 0-n, Expressed in KB units Default-512 KB Reporting.MinimumLinkSpeed Expressed in KB/sec. Default-188 KB/s GatherInterval is how often to take a snapshot of the statistics. ReportInterval is how often to have the file uploaded to the Device Server for reporting. If GatherInterval or ReportFileSize is set to 0, this has the effect of setting Enabled to 0. MinimumLinkSpeed is used to limit the upload to connections that meet the specified link speed only.

125 Chapter 8: Managing Mobile Devices 123 ReportFileSize is used to limit the size of the statistics file on the device. Once this threshold is reached, the oldest records will be deleted to make room for new records to be added. You can view the values for the preceding properties under Reporting in the Properties tab of the Mobile Device Details dialog box. See Configuring Mobile Device Properties on page 112 for related information. The Enabler will also inventory all installed software packages and (for WindowsCE) all.eve files on the device. Since this can be a time consuming operation, the inventory collection is done in the background. Unlike device statistics, the frequency is not configurable. Every 24 hours a new software inventory file is created. The following _DEVPROP.PRF properties are used to configure inventory collection: Reporting.Software.Enabled 0-Disable, 1-Enable Default-1 Reporting.MinimumLinkSpeed Expressed in KB/sec. Default-188 KB/s

126 124 Wavelink Avalanche SE

127 Chapter 9: Managing Mobile Device Groups 125 Chapter 9: Managing Mobile Device Groups To better organize your wireless network, you can use the Avalanche SE Console to create collections of mobile devices, called mobile device groups. These groups allow you to manage multiple devices simultaneously, using the same tools available for managing individual mobile devices. Mobile devices can be members of multiple mobile device groups. The topics in this section include: Creating Mobile Device Groups Adding Mobile Device Group Authorized Users Pinging Mobile Devices within Mobile Device Groups Sending Messages to Mobile Device Groups Editing Properties for Mobile Device Groups Additional Mobile Device Group Functions Creating Mobile Device Groups Mobile Device groups allow you to group devices together based on selection criteria you configure. You can create dynamic or static groups. In both group types, new devices can be added to the group based on changes to the selection criteria. However, in a static group, devices cannot be deleted from the group unless they are deleted on an individual basis. If you disable a mobile device group, the group is removed. This section provides information about creating static groups and dynamic groups. Creating Static Mobile Device Groups A static mobile device group is essentially a snapshot of all the mobile devices in your inventory that match a set of configured selection criteria. When you create a static group, you configure the selection criteria for the group to determine which devices you want to add to the group. Avalanche SE retrieves those devices currently listed in the Mobile Device Inventory list that have properties matching the selection criteria.

128 126 Wavelink Avalanche SE If a new device with properties that match the selection criteria for that mobile device group connects to the Avalanche SE Console, it will not automatically be placed in the mobile device group. You will need to manually add any new devices to the group. For information about manually assigning a mobile device to a group, refer to Adding Devices to Static Mobile Device Groups on page 126. To create a static device group: 1 Right click the Mobile Device Groups node in the Navigation Window and select New Mobile Device Group. The New Mobile Device Group dialog box appears. 2 Type a name for the group. 3 To enable the group, select Enabled from the drop down list. 4 Enable the Static option. 5 Click OK. The group appears below the Mobile Device Groups icon. Adding Devices to Static Mobile Device Groups Once you create a static mobile device group, you can configure the selection criteria for that group and then add devices with properties matching that selection criteria to the group. To add mobile devices to a static mobile device group: 1 From the Navigation Window, select the static group. 2 Right click and select Properties. The Mobile Device Group Properties dialog box appears. 3 Click the Selection Criteria button to open the Selection Criteria Builder and then create your selection criteria. Or Manually type selection criteria into the text box.

129 Chapter 9: Managing Mobile Device Groups 127 For information about building selection criteria, refer to Building Selection Criteria on page When you have finished creating the selection criteria, click Add Matching Devices to Group. Avalanche SE locates the matching devices that currently exist in the Mobile Device Inventory list and adds them to the group. Removing Devices from Static Mobile Device Groups You cannot remove individual mobile devices from a static group. If you want to make changes to a static mobile device group, you must first remove all current devices from the group. Next, modify the selection criteria as desired, and add the appropriate mobile devices back into the group. Creating Dynamic Mobile Device Groups When you create a dynamic group, you configure the selection criteria for the group to determine which devices you want to add to the group. Avalanche SE retrieves those devices currently listed in the Mobile Device Inventory list that have properties matching the selection criteria. If a new device that has properties matching the selection criteria for that mobile device group connects to the Avalanche SE Console, that device is automatically placed in the mobile device group. Therefore, dynamic mobile device groups can be constantly adding and removing mobile devices based on the selection criteria assigned to that group. To create a dynamic device group: 1 Right click the Mobile Device Groups node in the Navigation Window and select New Mobile Device Group. The New Mobile Device Group dialog box appears. 2 Type a name for the group. 3 To enable the group, select Enabled from the drop down list. 4 Enable the Dynamic option. 5 Click the Selection Criteria button to open the Selection Criteria Builder. Or

130 128 Wavelink Avalanche SE Manually type selection criteria into the text box. For information about building selection criteria, refer to Building Selection Criteria on page Click OK. Avalanche SE locates the matching devices that currently exist in the Mobile Device Inventory list and adds them to the group. Adding Mobile Device Group Authorized Users The Authorized Users tab allows you to assign administrative privileges to for a specified mobile device group to a user that has Normal user rights and is not assigned permissions to group. This means that any user assigned as an authorized user to a group will have all administrative rights for that one group. To add an authorized user you must have at least one user configured with Normal permissions, but that does not have global permission for the profile. Users that have permission for the mobile device groups will not appear in the Authorized User list. For information about creating users and assigning permissions, refer to Chapter 3: Managing User Accounts on page 33. To add a user: 1 Right click a device group in the Navigation Window and select Properties. The Mobile Device Group dialog box appears. 2 Select the Authorized Users tab and click Add User. The Add Authorized User dialog box appears. 3 From the list, select the user. 4 From the drop down list, select the level of permission. 5 Click OK.

131 Chapter 9: Managing Mobile Device Groups 129 The user is added to the list box and retains permissions for the mobile device group, based on the assigned level. Pinging Mobile Devices within Mobile Device Groups You can use mobile device groups to ping a collection of mobile devices simultaneously. You can ping mobile devices that are currently in range and running the Avalanche Enabler or in some cases a configuration utility. NOTE This is not an.icmp. level ping, but rather an application level status check. This feature indicates whether the mobile device is active or not. To ping mobile devices within device groups: 1 Right click the group from the Navigation Window. 2 Select Ping Mobile Devices from the menu that appears. The Recent Activity column reports the status of the ping for each device in the group. Sending Messages to Mobile Device Groups You can use mobile device groups to send messages to users. This allows you to send the same message to multiple devices simultaneously. To send messages to device groups: 1 Right click the group from the Navigation Window. 2 Select Send Text Message from the menu that appears. The Send Text Message: Group of Devices dialog box appears. 3 Type a message in the Text Message Field. 4 Enable the Provide Audible Notification text box if you want a sound to play when the mobile device receives the message. 5 Click OK.

132 130 Wavelink Avalanche SE The Recent Activity column reports the status of the message for each device in the group. Editing Properties for Mobile Device Groups Mobile device group properties retrieve the common properties from all the devices in the group. You can then add, edit, and delete properties for mobile device groups. Mobile device group properties consist of user defined properties. Properties can be used as selection variables in selection criteria to control which devices receive particular updates. User defined properties created within a mobile device group will apply to all devices within that group. If you view an individual mobile device in the Mobile Device Inventory tab, you will see that property created for the device within the mobile device group. To add a property to a mobile device group: 1 Right click on a mobile device group and select Edit Device Properties. The Edit Mobile Device Group Properties dialog box appears. 2 Click Add Property. The Add Device Property dialog box appears. 3 From the Category drop down list, select General or Custom based on the property you are creating. 4 Enter the name of the property in the Property Name text box. 5 Enter the value of the property in the Property Value text box. 6 Click OK. The new property is added to the properties list. 7 When you are finished adding properties, click OK to return to the Avalanche SE Console. To edit a mobile device group property: 1 Right click on a mobile device group and select Edit Device Properties.

133 Chapter 9: Managing Mobile Device Groups 131 The Edit Mobile Device Group Properties dialog box appears. 2 Select the property that you want to edit and click Edit Property. The Edit Device Property dialog box appears. 3 Type the new property value. 4 Click OK. The edited property appears in the list. 5 Click OK to return to the Avalanche SE Console. To delete a mobile device group property: 1 Right click on a mobile device group and select Edit Device Properties. The Edit Mobile Device Group Properties dialog box appears. 2 Select the property that you want to delete and click Delete Property. 3 Confirm that you want to delete the property. The Pending Value column for the property displays the status of the property. 4 Click OK to remove the property and return to the Avalanche SE Console. The property will be deleted after the next update. Additional Mobile Device Group Functions Mobile device groups also include several other functions, allowing you to more efficiently manage your mobile devices. These options are available by right clicking the mobile device group and selecting the appropriate option. The additional options for mobile device groups are as follows: Enable/Disable Copy Delete Allows you to enable or disable the group. Allows you to copy the group. Allows you to delete the group.

134 132 Wavelink Avalanche SE Rename Mark Orphan Packages for Deletion Unmark Orphan Packages for Deletion Update Now Allows you to rename the group. Marks orphaned packages on the devices within the group for deletion. Unmarks orphan packages for deletion. Allows you to update all mobile devices within that group immediately.

135 Chapter 10: Managing Alerts 133 Chapter 10: Managing Alerts You can manage network alerts in Avalanche SE using alert profiles. Alerts refer to activity that occurs on a wireless device and ways to respond to those alerts. For example, a network alert might be generated if a Server goes offline or if a new Infrastructure device is discovered. Alert profiles allow you to specify what type of network events generate alerts and where alerts are sent when those events occur. This chapter provides information about the following topics: Managing Alert Profiles Creating Contact Lists Creating Proxy Pools Using the Alert Browser Managing Alert Profiles There are three types of alert profiles: Default Alert Profiles. The default alert profile consists of preset alerts and is deployed as part of the Mobile Device Server deployment package. These alerts provide information about the Mobile Device Server only. You do not need to create a new location alert profile for the Mobile Device Server. However if you want to receive notifications through e mail or a proxy, you must create a Normal alert profile configured with events that match the default profile events. You can modify the default alert profile to your preference. Site Alert Profiles. Site alert profiles are deployed to the location and contain a list of events that will generate alerts. When an event that matches the site alert profile is generated, an alert is sent to the Enterprise Server or configured proxy server. You can assign as many Site alert profiles to a location as you desire. Each Site alert profile deployed to a location adds to the existing alert profiles at the location. If you have duplicate alerts configured in profiles, the server will just receive one alert. Normal Alert Profiles. Normal alert profiles reside at the Avalanche SE enterprise level. These profiles determine when notification of an alert

136 134 Wavelink Avalanche SE should be sent to the e mail addresses or proxy. When an alert is generated at the location level by either the default alert profile or the location alert profile, that alert is sent to the Enterprise Server. If the alert matches the Normal alert profile, Avalanche SE sends an alert notification to the e mail addresses assigned to that alert profile or forwards the alert to a proxy computer. If no alerts generated at the location match the Normal alert profile, no e mail is sent. Each Normal alert profile deployed to a location adds to the existing alert profiles at the location. If you have duplicate alerts configured in the profile, you will receive two separate notifications at either the e mail address or proxy. This section provides the following alert related task information: Creating Alert Profiles Enabling Alert Profiles Configuring Alert Profiles Removing Alert Profiles Removing Alert Profiles Creating Alert Profiles When you create an alert profile, you specify the profile as a Site alert profile or a Normal alert profile. Site alert profiles are configured with a list of events that will generate an alert. These profiles are then deployed to a location (My Enterprise, My Location or a site). When an event matching the alert profile occurs, an alert is generated and sent to the Avalanche SE Console. Site alert profiles cannot be configured to send alert notifications to e mail addresses. You must create a Normal alert profile to receive e mail notification of alerts. However, you can view Site alerts in the Alerts tab in the Avalanche SE Console. Normal alert profiles reside at the Enterprise Server level. These profiles exist to send notification of alerts to selected e mail addresses. To receive e mail notification of any alerts generated by the Site alert profile, you must create a Normal alert profile that contains events matching those listed in the Site alert profile. Your Normal alert profile must also contain events matching those listed in the default alert profile if you want to receive e mail notification for any alerts generated by the default alert profile.

137 Chapter 10: Managing Alerts 135 You do not need to deploy Normal alert profiles. To create an alert profile: 1 From the Navigation Window, select the Alert Profiles node. The Alert Profiles tab appears. 2 In the Alert Profiles region, click Add Profile. The Input dialog box appears. 3 Type a name for the alert profile in the New Alert Profile Name text box. 4 Click OK. The new alert profile appears in the Alert Profile List. 5 In the General Settings tab, select whether this profile is a Normal alert profile or a Site alert profile. 6 From the File menu, select Save. Enabling Alert Profiles An alert profile can have an enabled or disabled status. You must enable an alert profile before you can assign that profile to a location. To enable an alert profile: 1 From the Alert Profiles List, select the alert profile you want to enable. 2 Click Edit. 3 In the General Settings tab, select the Enabled option. 4 From the File menu, select Save. The alert profile is enabled and can be assigned to a location and deployed. Viewing Where Alert Profiles Are Applied The Applied To tab in the network profile page allows you to see the locations to which a selected profile is directly applied You can not change any of the information in this tab.

138 136 Wavelink Avalanche SE The Applied To tab displays the following information: Parent Path. The direct path back to the My Enterprise region. Group. The name of the location (My Enterprise, My Location or specific sites). Selection Criteria. Any selection criteria that is applicable where the profile is applied. To view: 1 In the Navigation Window, select Infrastructure Profiles. 2 From Infrastructure Profile List, select the network profile you want to see. 3 Click the Applied To tab. The tab displays the information for the selected network profile. Configuring Alert Profiles Once you create an alert profile, you need to assign which alerts should be generated based on events taking place at the locations. If you do not assign any specific alerts, you will continue to receive alerts based on the default profile that is packaged with the Server deployment package. If you configure an alert profile and then assign that profile to a location, the new alert profile overwrites the existing default alert profile at the locations. Once the default alert profile is overwritten, you can assign more than one alert profile to a location. The alert profiles assigned will not overwrite each over. Instead, each alert profile generates alerts based on the events assigned to that profile. You can also specify which e mail address should be notified when an event matching a selected alert occurs and assign proxies from the proxy pool to the alert profile. For information about creating a contact list or a proxy pool, refer to Creating Contact Lists on page 138 and Creating Proxy Pools on page 141. To configure an alert profile: 1 In the Alert Profile List, select the profile to which you are assigning alerts. 2 Click Edit.

139 Chapter 10: Managing Alerts In the Profiled Alerts region, enable any alert that you want to include in this alert profile. 4 If you want to receive an e mail when a specified event takes place, enable any e mail addresses in the Profiled Contacts list. NOTE The Profiled Contacts list is only available for Normal alerts. For information about creating the Profiled Contacts list, refer to Creating Contact Lists on page If you want to forward alerts that occur to a proxy address, enable the proxy address in the Profiled Proxies list. NOTE The Profiled Proxies list is only available for Normal alerts. For information about creating the Profiled Proxies list, refer to Creating Proxy Pools on page Save your changes. Your alert profile is configured to notify the server when any of those selected alerts occur. Alert Profile Authorized Users The Authorized Users tab allows you to assign administrative privileges for a specified profile to a user that has Normal user rights and is not assigned permissions to profiles. This means that any user assigned as an authorized user to a profile will have all administrative rights for that one profile. To add an authorized user you must have at least one user configured with Normal permissions, but not that does not have global permission for the profile. Users that have permission for the profile, will not appear in the Authorized User list. For information about creating users and assigning permissions, refer to Chapter 3: Managing User Accounts on page 33. To add an authorized user: 1 In the Update Profiles List, select the desired profile. 2 Click Edit. 3 Select the Authorized Users tab and click Add User.

140 138 Wavelink Avalanche SE The Add Authorized User dialog box appears. 4 From the list, select the user. 5 From the drop down list, select the level of permission. 6 Click OK. The user is added to the list box and retains permissions for Alert Profiles, based on the assigned level. Removing Alert Profiles If you determine that an alert profile is unnecessary, you can delete it from the Avalanche SE Console. When you remove a profile from the console, devices that are assigned to that profile retain those settings until you assign a new alert profile to the device. To remove an alert profile: 1 From the Alert Profiles List, select the profile you want to remove and click Remove Profile. 2 Confirm that you want to remove the profile. The profile is removed from the Alert Profiles List. 3 From the File menu, select Save. Creating Contact Lists Each Normal alert profile can use one or more e mail addresses to inform you when a specified event occurs. If you want the Avalanche SE Console to notify you of an alert by e mail, you must create a contact list. Contacts are available for Normal alert profiles only. When you create your contact list, you add any e mail addresses for which you want to receive alerts to the list. Your entire contact list is available for every Normal alert profile. When you configure Normal alert profiles, you can select which addresses you want to receive alerts from that alert profile. To create a contact list: 1 From the Alert Profile List, select the profile you want to configure.

141 Chapter 10: Managing Alerts Click Edit. 3 In the Profiled Contacts tab, select Edit Contacts. The Contact Manager dialog box appears. This dialog box allows you to add e mail addresses, import an e mail address list, and delete obsolete addresses. 4 Type the name of an SMTP e mail server in the E mail Server text box, such as mail.company.com. 5 To verify the validity of the e mail server, click Test Server. Avalanche SE attempts to contact the e mail server and displays a dialog box informing you if it was successful or not. 6 Type an e mail address in the Response E mail Address text box, such as [email protected]. Any replies to alert notification e mails are sent to this e mail address. 7 Add any e mail addresses to which you want alert notification e mails sent, such as [email protected]. To add an e mail address, click Add and type the appropriate information in the Contact Information dialog box. Click OK. The address appears in the Available Contacts list. 8 Repeat the preceding steps until you are finished adding e mail addresses. 9 Click OK. The contacts display in the Profiled Contacts list box. NOTE The contact list only applies to Normal alert profiles. 10 Save your changes. Importing Addresses You can add e mail addresses to the Profiled Contacts list by importing a comma delimited.csv file that was exported from Microsoft Outlook.

142 140 Wavelink Avalanche SE To import addresses: 1 From the Alerts Profile List, select the profile you want to configure. 2 Click Edit. 3 In the Profiled Contacts tab, select Edit Contacts. The Contact Manager dialog box appears. 4 Click Import. An Open dialog box appears. 5 Select the.csv file that contains the e mail addresses that you want to import. 6 Click Open. The e mail addresses contained in the text file appear in the Available Contacts list. 7 Click OK. The contacts display in the Profiled Contacts list box. Removing Contacts You can delete e mail addresses from the Profiled Contacts list when you no longer need those addresses. When you delete an address from the contact list, that address no longer receives the alerts. To remove a contact: 1 Ensure you are in Edit Mode. 2 In the Profiled Contacts tab, select Edit Contacts. The Contact Manager dialog box appears. 3 In the Available Contacts region, select the e mail address you want to remove from the list. 4 Click Remove. 5 Confirm that you want to delete the e mail address.

143 Chapter 10: Managing Alerts 141 The e mail address is removed from the list. 6 Click OK to return to the Profile Contacts tab. Creating Proxy Pools The Avalanche SE Console allows you to set one or more proxies for an alert profile. When you set a proxy, the console automatically forwards the alert to the IP address of the proxy, enabling you to integrate Avalanche SE with your existing network management tools. To use proxies with alert profiles you must create a proxy pool. Proxies are available to Normal alert profiles only. To add proxies to the proxy pool: 1 Select the profile you want to configure. 2 Click Edit. 3 In the Profiled Proxies tab, select Edit Proxies. The Proxy Pool Manager dialog box appears. 4 Click Add. The Add Proxy Address dialog box appears. 5 In the Proxy Address text box, enter the IP address and click OK. The address appears in the Available IP Addresses list box. 6 Repeat the predating steps until you are finished adding proxy addresses. 7 Click OK to return to the Alert Profiles tab. Any proxy addresses you added appear in the Profiled Proxies list box. Deleting Proxies If a proxy is no longer necessary, you can delete that proxy from the pool. To delete a proxy: 1 Ensure you are in Edit Mode. 2 In the Profiled Proxies tab, select Edit Proxies.

144 142 Wavelink Avalanche SE The Proxy Pool Manager dialog box appears. 3 Select the IP address of the proxy from the Available Proxy Addresses list. 4 Click Delete. 5 Confirm that you want to delete the proxy. Avalanche SE deletes the proxy from the list. 6 Click OK to return to the Alerts Profile tab. Using the Alert Browser The Alerts tab contains the Alert Browser. The browser is a table overview of the alerts that occur on your wireless network. It provides the following information about each alert: Ack Alert Date Description Allows you to acknowledge that you have seen the alert. Displays the type of alert. The time and date when the alert occurred. Provides a brief description of the alert. Acknowledging Alerts In the Alert tab, enable the checkbox next to the alert you want to acknowledge. Or To acknowledge all alerts in the list, click Acknowledge All. Clearing Alerts When the Alert Browser begins to fill with alerts, you may want to clear out acknowledged alerts that are no longer relevant. To clear alerts: 1 Acknowledge any alerts you want to clear by marking the checkbox next to the alert.

145 Chapter 10: Managing Alerts Click Clear All. All acknowledged alerts will be removed from the list. Alerts that were not marked as acknowledged will remain in the Alert Browser. Customizing Alert Browser Functionality In the Preferences dialog box, you can configure the way the Alert Browser manages and displays alerts. You can configure the following settings: Number of days an alert remains in the Alert Browser Maximum number of alerts that are listed in the Alert Browser Maximum number of alerts to store. Alerts are stored in the database on the Enterprise Server. To customize the Alert Browser functions: 1 From the Tools menu, select Preferences. The Preferences dialog box appears. 2 In the Alert Browser Settings, use the text boxes to configure the alert specific settings. 3 Click OK to close the Preferences dialog box. The Alarm Browser will update to reflect your changes. Alert Profile Descriptions The following tables provide a list of the settings and the description of those settings. Alert Profile List Alert Profile General Settings

146 144 Wavelink Avalanche SE Alert Profile List The Alert Profile List displays information about your software profiles. Field Description Name Displays the name of the alert profile. Status Sets the status of the profile as either enabled or disabled. Site Indicates if the alert is a Site alert. If YES, the alert is a Site alert. If NO, the alert is a Normal alert. Alerts Displays the number of Profiled Alerts that are assigned to the profile. Contacts Displays the number of contacts in the contact list that are assigned to receive notifications from this alert profile. Proxies Displays the number of proxies that are assigned to receive notification from this alert profile. Table 10-1: Software Profile List Alert Profile General Settings The following table provides information about the software profile settings in the General Settings tab. Field Name Table 10-2: General Settings Description Sets the name of the alert profile.

147 Chapter 10: Managing Alerts 145 Field Status Type Table 10-2: General Settings Description Sets the status of the profile as either enabled or disabled. Sets the type of the profile as either Normal or Site. Site alert profiles are deployed to the locations and contain a list of events that will generate alerts. When an event that matches the Site alert profile is generated, an alert is sent to the Avalanche SE server or configured proxy server. You can assign as many Site alert profiles to a location as you desire. Each Site alert profile deployed to a location adds to the existing alert profiles at the location. If you have duplicate alerts configured in profiles, the server will just receive one alert. Normal alert profiles reside at the Avalanche SE enterprise level. These profiles determine when notification of an alert should be sent to the addresses or proxy. When an alert is generated at a location by either the default alert profile or the Site alert profile, that alert is sent to the Avalanche SE server. If the alert matches the Normal alert profile, Avalanche SE sends an alert notification to the addresses assigned to that alert profile or forwards the alert to a proxy computer. If no alerts generated at the location match the Normal alert profile, no is sent. Each Normal alert profile deployed to a location adds to the existing alert profiles at the location. If you have duplicate alerts configured in the profile, you will receive two separate notifications at either the address or proxy

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149 Chapter 11: Managing Update Profiles 147 Chapter 11: Managing Update Profiles You can control mobile device updates at a more granular level by creating Update Profiles. Update Profiles are intended to decrease traffic by restricting specific mobile devices from contacting the Mobile Device Server during assigned times. These assigned times are called Exclusion Windows. Exclusion Windows are scheduled periods of time when your mobile devices are not authorized to contact the Mobile Device Server. Once applied, the Update Profile regulates when and which mobile devices can contact the Mobile Device Server for updates. To conserve bandwidth and increase compliance for critical software updates, you can create separate Update Profiles that are applicable to different groups of mobile devices. Use selection criteria to create Update Profiles that specify when certain mobile devices can contact the Mobile Device Server. You can improve the performance, responsiveness, and reliability of the update process by optimizing the schedule of the updates. The best way to schedule and apply Update Profiles varies depending on many factors including the number of mobile devices attempting to contact each Mobile Device Server and your bandwidth capabilities. Similar Exclusion Windows can be configured in the Mobile Device Server Profile. However, Exclusion Windows from the Mobile Device Server Profile do not include the selection criteria functionality and the option to schedule Exclusion Windows at different times on different days. NOTE The dates and times you exclude from scheduling events apply to all events. You cannot set specific exclusion dates and times for each update. However, you can configure activation for specific software packages from a Software Profile. For more information, refer to Chapter 7: Managing Software Profiles on page 87. This chapter includes the following topics: Adding Update Profiles Configuring Update Profile General Settings Adding Update Profiles Authorized Users Scheduling Exclusion Windows

150 148 Wavelink Avalanche SE Applying Selection Criteria Adding Update Profiles Create separate Update Profiles based on when you want your mobile devices to contact the Mobile Device Server. To add an update profile: 1 From the Navigation Window, select Update Profiles. 2 In the Update Profile List, click Add. An Input dialog box appears. 3 Enter a name for the update profile. 4 Click OK. Configuring Update Profile General Settings Update Profile general settings include options to enable or disable the profile and set the number of simultaneous updates that can occur at the Mobile Device Server. Consider how your bandwidth speed may be affected before configuring this setting. To configure general settings: 1 Select the update profile you want to configure. 2 Click Edit. 3 In the General Settings, enable the profile. 4 Enable the profile. 5 If you want to allow any number of simultaneous updates, enable the Allow unlimited simultaneous mobile device updates option in the Synchronization Exclusion Window. Or

151 Chapter 11: Managing Update Profiles 149 If you want to set the maximum number of simultaneous updates, disable the Allow unlimited simultaneous mobile device updates option and type the maximum number of simultaneous updates in the active text box. 6 Save your changes. Viewing Where Update Profiles Are Applied The Applied To tab in the network profile page allows you to see exactly where the profile is applied. You cannot change any of the information in this tab. If you need to apply a profile to a different location than what you see in the Applied To tab, you will need to access the Properties tab and assign the profiles there. The Applied To tab displays the following information: Parent Path. The direct path back to the My Enterprise region. Group. The location where the profile is applied. Selection Criteria. Any selection criteria that is applicable where the profile is applied. To view: 1 In the Navigation Window, select Alert Profiles. 2 From Alert Profile List, select the network profile you want to see. 3 Click the Applied To tab. The tab displays the information for the selected network profile. Adding Update Profiles Authorized Users The Authorized Users tab allows you to assign administrative privileges for a specified profile to a user that has Normal user rights and is not assigned global permissions to profiles. This means that any user assigned as an authorized user to a profile will have all administrative rights for that one assigned profile. To add an authorized user you must have at least one user assigned to Normal permissions, but not that does not have global permission for the profile. Users that already have permission for the profile will not appear in the Authorized User list.

152 150 Wavelink Avalanche SE For information about creating users and assigning permissions, refer to Chapter 3: Managing User Accounts on page 33. To add an authorized user: 1 In the Update Profiles List, select the desired profile. 2 Click Edit. 3 Select the Authorized Users tab and click Add User. The Add Authorized User dialog box appears. 4 From the list, select the user. 5 From the drop down list, select the level of permission. 6 Click OK. The user is added to the list box and retains permissions for Update Profiles, based on the assigned level. Scheduling Exclusion Windows Exclusion windows allow you to schedule times when mobile devices are not allowed to contact the Mobile Device Server. To schedule exclusion windows: 1 Select the update profile for which you are scheduling an exclusion window. 2 Click Edit. 3 Select the Exclusion Window tab. 4 Click Add Exclusion Windows. The Add Exclusion Window dialog box appears.

153 Chapter 11: Managing Update Profiles 151 Figure Add Exclusion Window 5 Use the Start Time and End Time drop down lists to schedule the time of the exclusion window. 6 Enable the days of the week that you would like to schedule the exclusion window. 7 Click OK. The exclusion window appears in the Weekly View and Daily View of the Exclusion Window tab. 8 Save your changes. Editing Exclusion Windows Once you have created an exclusion window, you can edit the configuration from the Weekly View and Daily View sections of the Exclusion Window tab. To edit exclusion windows: 1 Ensure you are in Edit Mode. 1 In the Weekly View, select the day of the week you want to modify. 2 In the Daily View, click and hold the exclusion window marker. 3 Drag the marker to the time you want to schedule. 4 Save the profile.

154 152 Wavelink Avalanche SE Applying Selection Criteria You can use selection criteria to selectively configure which mobile devices receive the Update Profile. Mobile devices with properties that match the section criteria configured in the profile will receive the profile. For details about Selection Criteria and the operators to use, refer to Chapter 14: Selection Criteria on page 169.

155 Chapter 12: Using Scan to Configure 153 Chapter 12: Using Scan to Configure Avalanche SE allows you to create scan to config profiles (barcode profiles) that are configured with network profile settings. You can then print the profiles as barcodes and use a mobile device to scan them. The information from the scanned barcodes is stored in the Avalanche profile on the Enabler. You can create as many barcode profiles as you need and save them in the Scan to Config dialog box in the Avalanche SE Console. NOTE To verify that the scan to configure functionality is available on your Enabler, check the File menu of the Enabler. If the Scan Config option appears in the File menu, the scan to config feature is available. If this option is not there, your Enabler does not support the scan to configure feature. Contact Wavelink Customer Service for information about obtaining an Enabler that supports the scan to configure functionality. This section contains instructions for the following tasks: Configuring Barcode Profiles Printing Barcodes Scanning Barcodes Configuring Barcode Profiles When you create a barcode profile, you can perform the following tasks: Adding Barcode Profiles Configuring Network Settings Creating Custom Properties Editing Barcode Profiles Deleting Barcode Profiles

156 154 Wavelink Avalanche SE Adding Barcode Profiles You can create as many different barcode profiles as you need. The profiles appear in the Barcode Profiles list box in the Scan To Config Profile dialog box. Once you have configured your the network settings for the profile, you can print the barcodes and then use a wireless device to scan the barcode and set the network settings for that device. When you create a barcode profile, you can also configure a passcode for that profile. The passcode is used to encrypt the barcode data. The mobile device user must enter the same passcode when they are using scan to configure so that the Enabler can decrypt the barcode data when it is scanned. If the user does not input the correct passcode at the device, then the barcode data is not decrypted and the scan registers as invalid. To create a barcode profile: 1 From the Tools menu, select Scan To Config. NOTE You can also access the Scan to Config utility from the Quick Start tab. The Scan To Config dialog box appears. Figure Scan To Config

157 Chapter 12: Using Scan to Configure Click Add. The Edit Scan To Config Profile dialog box appears. Figure Edit Scan To Config Profile 3 In the Profile Name text box, type the name of the profile. 4 In the Passcode text box, type the name of the encryption passcode you are going to use (optional). 5 In the Max. Barcode Length, type number of characters you want the barcodes to be (1 40 characters). 6 Click OK. The barcode profile is added to the Barcode Profiles list. Configuring Network Settings You can configure the settings of a barcode profile from the Edit Scan To Config Profile dialog box.

158 156 Wavelink Avalanche SE You need to have created at least one network profile that you can apply to this barcode profile. If you have not created any network profiles, refer to Creating Network Profiles on page 53 for information about creating them. When a mobile device scans the barcode, the mobile device receives the network settings configured within that barcode. NOTE WEP key rotation is not supported. To configure the settings: 1 From the Tools menu, select Scan To Config. The Scan To Config dialog box appears. 2 Select the profile you want to configure settings for and click Edit. The Edit Scan To Config Profile dialog box appears. 3 From the Network Profile drop down list, select the network profile you want to use for this barcode profile. For information about creating network profiles, refer to Creating Network Profiles on page 53. NOTE IP pools are not supported. You must specify enable DHCP in the network profile or enable DHCP. 4 If the network profile you selected contains epochs, you can select which epoch you want to use. 5 If you want to manually assign a static IP address, subnet mask, and gateway, enable the Assign Static IP Address option. Assigning this information overrides any DHCP settings. 6 Configure the settings. 7 Click OK. The profile is updated with the configured network settings.

159 Chapter 12: Using Scan to Configure 157 Creating Custom Properties Custom properties allow you to define specific properties that you want applied to the mobile device. These properties are configured into the barcode profile, and then printed out in the barcodes. When the mobile device scans the barcode, the properties are placed on the mobile device. Custom properties are one way of refining selection criteria for mobile devices. You can perform the following tasks associated with custom properties: Adding Custom Properties Editing Custom Properties Deleting Custom Properties Adding Custom Properties When you add a custom property, that property is included in the information created in the barcode. When you scan the barcode with a mobile device, the custom property is placed on the mobile device along with the network profile. Custom properties must be created individually for each barcode profile. You can create either device specific properties or network specific properties. A device property adds properties in the device properties section on the mobile device and can be used with selection criteria related to that device. A network property allows custom properties to be configured for the network adapter on the device. This allows flexibility for network management features that may be supported on a particular device. To add a custom property: 1 From the Tools menu, select Scan To Config. The Scan To Config dialog box appears. 2 Select the profile to which you want to add a custom property and click Edit. If you have not created a barcode profile, click Add. The Edit Scan To Config Profile dialog box appears.

160 158 Wavelink Avalanche SE 3 Select the Custom Properties tab and click Add. The Edit Custom Property dialog box appears. Figure Edit Custom Property 4 In the Name text box, enter the name of the custom property. 5 In the Value text box, enter the value for the property. 6 Select whether this property is a device specific property or a networkspecific property. 7 Click OK. The new property is added to the list box for that specific barcode. 8 Click OK again to return to the Scan to Config dialog box. Editing Custom Properties You can edit any custom property in the list box. To edit a custom property: 1 From the Tools menu, select Scan To Config. The Scan To Config dialog box appears. 2 Select the profile for which you want to edit a property and click Edit. 3 From the Custom Properties tab, select the property you want to modify. 4 Click Edit. The Edit Custom Properties dialog box appears.

161 Chapter 12: Using Scan to Configure Make the desired changes. 6 Click OK. The updated property appears in the list box. Deleting Custom Properties You can remove any custom properties that are no longer applicable to the barcode profile. To remove a custom property: 1 From the Tools menu, select Scan To Config. The Scan To Config dialog box appears. 2 Select the profile for which you want to remove a property and click Edit. 3 From the Custom Properties tab, select the property you want to remove. 4 Click Remove. The property is removed from the list box and will not be configured into the barcode profile. Editing Barcode Profiles You can edit any of the barcode profiles you create. To edit a barcode profile: 1 From the Tools menu, select Scan to Config. The Scan To Config dialog box appears. 2 From the Barcode Profiles list box, select the barcode profile you want to modify. 3 Click Edit. 4 Make the desired changes. 5 Click OK. You can print the modified barcode profile and update your mobile devices.

162 160 Wavelink Avalanche SE Deleting Barcode Profiles If you no longer need a barcode profile, you can remove it from the barcode profile list. To delete a barcode profile: 1 From the Tools menu, select Scan to Config. The Scan To Config dialog box appears. 2 From the Barcode Profiles list box, select the barcode profile you want to remove. 3 Click Delete. The profile is removed from the list box and no longer available. Printing Barcodes Once you have created and configured a barcode profile, you can print that profile. The profile prints as a set of barcodes in random order. You can then use a mobile device to scan the barcodes. The barcode will assign the configured network settings to the mobile device. To print a barcode: 1 From the Tools menu, select Scan to Config. The Scan To Config dialog box appears. 2 From the Barcode Profiles list box, select the barcode profile you want to print. 3 Click Print. The barcode profile is printed as a set of barcodes. Scanning Barcodes To deploy the network configurations to the mobile device, you must open the Scan Configuration dialog box from the Enabler on the mobile device. Use the mobile device to scan each barcode in any order. This sends the configurations to the Enabler and updates the Avalanche profile.

163 Chapter 12: Using Scan to Configure 161 You must have Enabler version 3.5 or later to use the scan to configure functionality. Contact Wavelink Customer Service for information about obtaining a version 3.5 Enabler. Network settings do not get processed on the mobile device until all of the barcodes are scanned. The barcodes contain data that tell the device how many barcodes are in the set and the sequence number of each one. This also allows you to scan the barcodes out of sequence and the mobile device will reconstruct it properly. To scan the configuration: 1 From the Enabler on the mobile device select File > Scan Config. The Scan Configuration dialog box appears. 2 Enter the passcode (if configured) and begin scanning. As you scan the barcodes you will be able to view the status, the number of remaining barcodes, and the number of scanned barcodes. Once you have scanned all available barcodes, the network settings are applied to the Avalanche profile and the Scan Config dialog box closes.

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165 Chapter 13: Performing System Backups 163 Chapter 13: Performing System Backups You can perform the following system tasks from the Task Scheduler: Backing Up the System Restoring the System Removing Completed Tasks Backing Up the System When you back up Avalanche SE, the database information and software collections are both saved in a zip file. The Scheduled Task Wizard provides the capability to backup and restore your entire system. You should back up the system regularly, and also when uninstalling Avalanche SE. If for any reason Avalanche SE files are deleted or corrupted, you will be able to restore them from the backup files. NOTE If PostgreSQL is not installed in the Wavelink directory, backup and restore functionality will fail. To back up the system: 1 Select Task Schedule from the Tools menu. The Task Schedule dialog box appears. 2 Click Add. The Select A Task dialog box appears. 3 Select System Backup from the Task Type list and click Next. The Create A System Backup dialog box appears. 4 In the Tag Name text box, enter a name for the system backup and click Next.

166 164 Wavelink Avalanche SE NOTE The tag is an identifier that can be used to select the correct file when restoring the system. The tag is not the same as the name of the zip file. The Select Scheduling Options dialog box appears. 5 Determine when the event will occur. If you want the event to occur immediately, select the Perform the task now option. If you want the event to occur at some point in the future, select the Schedule a one time event for the task option. If you want the event to occur on a regular basis, select the Schedule a recurring event for the task option. 6 Click Next. 7 If you selected the Schedule a one time event for the task option, the Schedule the Time Window dialog box appears. Within this dialog box, you can set the following parameters for the event: Select the start date and time for the event. Determine when you want the event to end. If you want the event to end only after the deployment is complete, select the Run until complete option. If you want the event to end after a specified amount of time, select the Use end time option and then select the date and time for the event. If the event is not finished by this date and time, Avalanche SE will generate an alert. If you want the start and end time for this event to be based on the local time for My Location, enable the Use Location s Local Time option. Otherwise, the start and end times are based on the local time for the Avalanche SE Console. 8 If you selected the Schedule a recurring event option, the Configure Task Recurrence dialog box appears. Within this dialog box, you can set the following parameters for this event:

167 Chapter 13: Performing System Backups 165 Select the start time for the event. Determine when you want the event to end. If you want the event to end only after the deployment is complete, select the Run until complete option. If you want the event to end after a specified amount of time, select the Use end time option and then select the end date and time for the event. If the event is not finished by this date and time, Avalanche SE will generate an alert. Set the frequency of the event. You can set whether the event occurs daily, weekly, or monthly. Set the start and end dates for the event. If you want the start and end time for this event to be based on the local time for My Location, enable the Use Location s Local Time option. Otherwise, start and end times are based on the local time for the Avalanche SE Console. 9 Click Next. The Review Your Task dialog box appears. 10 Review your task to ensure that it is correct and click Next. The Task Scheduled dialog box appears. 11 Click Next to schedule a new event, or click Finish to return to the Task Schedule dialog box. The task is added to the Scheduled and Recurring Tasks list. The task will run according to its schedule, and once it has completed, it will move to the Successfully Completed Tasks list. Restoring the System Once the system information has been saved, you can use the Task Scheduler to restore the information to Avalanche SE. You cannot restore a system backup from a previous version of Avalanche SE. The backup version must match the Avalanche SE version. If you attempt to restore a system backup from a previous version of Avalanche SE, the restoration will fail.

168 166 Wavelink Avalanche SE NOTE If there is any information in the system that was not backed up, it will be replaced when the system is restored. NOTE If PostgreSQL is not installed in the Wavelink directory, backup and restore functionality will fail. To restore the system: 1 Select Task Schedule from the Tools menu. The Task Schedule dialog box appears. 2 Click Add. The Select A Task dialog box appears. 3 Select Restore System from the Task Type list and click Next. The Restore A System Backup dialog box appears. 4 Select the system backup you wish to restore and click Next. Select Restore the most recent system backup to restore Avalanche SE to the latest backup file. Select Restore by path to specify the file name and path of the desired system backup. NOTE The default file path is C:\Program Files\Wavelink\AvalancheSE\backup Select Restore selected to choose the desired system backup according to the tag name. The Select Scheduling Options dialog box appears. 5 Determine when the event will occur and click Next. If you want the event to occur immediately, select the Perform task now option.

169 Chapter 13: Performing System Backups 167 If you want the event to occur at some point in the future, select the Schedule a one time event for the task option. If you want the event to occur on a regular basis, select the Schedule a recurring event for the task option. 6 Click Next. 7 If you selected the Schedule a one time event for the task option, the Schedule the Time Window dialog box appears. Within this dialog box, you can set the following parameters for the event: Select the start date and time for the event. Determine when you want the event to end. If you want the event to end only after the deployment is complete, select the Run until complete option. If you want the event to end after a specified amount of time, select the Use end time option and then select the date and time for the event. If the event is not finished by this date and time, Avalanche SE will generate an alert. If you want the start and end time for this event to be based on the local time for My Location, enable the Use Location s Local Time option. Otherwise, the start and end times are based on the local time for the Avalanche SE Console. 8 If you selected the Schedule a recurring event option, the Configure Task Recurrence dialog box appears. Within this dialog box, you can set the following parameters for this event: Select the start time for the event. Determine when you want the event to end. If you want the event to end only after the deployment is complete, select the Run until complete option. If you want the event to end after a specified amount of time, select the Use end time option and then select the end date and time for the event. If the event is not finished by this date and time, Avalanche SE will generate an alert. Set the frequency of the event. You can set whether the event occurs daily, weekly, or monthly.

170 168 Wavelink Avalanche SE Set the start and end dates for the event. If you want the start and end time for this event to be based on the local time for My Location, enable the Use Location s Local Time option. Otherwise, start and end times are based on the local time for the Avalanche SE Console. 9 Click Next. The Review Your Task dialog box appears. 10 Review your task to ensure that it is correct and click Next. The Task Scheduled dialog box appears. 11 Click Next to schedule a new event, or click Finish to return to the Task Schedule dialog box. The task is added to the Scheduled and Recurring Tasks list. The task will run according to its schedule, and once it has completed, it will move to the Successfully Completed Tasks list. Removing Completed Tasks When the Task Scheduler has completed an event, that event appears in the Completed Tasks list. By default the Task Scheduler is set to retain all completed tasks in this list, however you can configure the scheduler to remove task periodically. To schedule task removal: 1 Select Task Schedule from the Tools menu. The Task Schedule dialog box appears. 2 Enable the Remove Completed Events After option and then select the number of days you want pass before the completed tasks are removed. 3 Click Refresh to update the scheduler. 4 If you want to remove the tasks immediately, enable the option, leave the number of days at zero and click Refresh. The completed tasks will be removed according to your settings.

171 Chapter 14: Selection Criteria 169 Chapter 14: Selection Criteria Selection criteria are a set of rules which you can apply to individual software collections and individual network profiles. These criteria define which mobile devices will receive designated updates. For a software collection, the selection criteria determines which mobile devices can receive the software packages contained in the collection. For a network profile, the selection criteria determines which mobile devices can receive the settings contained in the profile. Additional selection criteria is typically associated with the software packages themselves, further restricting the distribution of the package, but package criteria is built into the package at the time of its creation. NOTE The selection criteria associated with a particular software package is set by Wavelink or the third party application developer and, once created, the criteria associated with a package cannot be modified. A selection criteria string is a single expression (much like a mathematical expression) that takes a set of variables corresponding to different aspects of a mobile device and compares them to fixed values. The syntax includes parentheses and boolean operators to allow flexible combination of multiple variables. By default, the selection criteria string for a software collection or a network profile is empty, which allows all packages within the collection or all settings within the profile to download to all mobile devices. You can modify this criteria at any time. You can use the selection criteria builder to build a valid selection criteria string. You can also use the selection criteria builder to test the selection criteria string on specific mobile devices that appear in the Mobile Device Inventory tab. This section provides information on the following tasks: Building Selection Criteria Selection Variables Operators

172 170 Wavelink Avalanche SE Building Selection Criteria You can access the Selection Criteria Builder from several different places in the Avalanche SE Console, including: Network Profiles, Software Profiles, and Mobile Device Groups. NOTE Selection criteria also applies to software packages, however, you cannot edit software package selection criteria in Avalanche SE. In the Selection Criteria Builder, you can build the selection criteria string by selection or by typing string elements one element at a time. The string elements include: Selection variables such as ModelName or KeyboardName. These variables determine the type of restriction placed on the package or profile. For example, by using a ModelName variable, you can restrict the package or profile to a specific class of mobile devices, based on their model numbers. You may use any property that you have assigned a device as a selection criteria variable. Operators such as EQ (=), AND (&), and OR ( ) that are used to assign a value to a selection variable or to combine multiple variables. NOTE Parentheses are recommended when multiple operators are involved. Nesting of parentheses is also allowed. Actual values that are assigned to a selection variable. For example, if you assign a value of 6840 to a ModelName variable by building the string ModelName = 6840, then you will restrict packages or profiles to model 6840 mobile devices. To build selection criteria: 1 Access the Selection Criteria Builder. 2 From the drop down list, select a source property and click Insert Property. NOTE For information about source properties, see Selection Variables on page 171.

173 Chapter 14: Selection Criteria Select one of the operator buttons. NOTE For more information about operators, see Operators on page Type a value for the source property that you selected. 5 For each additional element you want to add to the selection criteria string, repeat the preceding steps. NOTE Due to the potential complexity of long selection criteria strings, it is recommended that you limit the selection criteria to 20 selection variables or less. 6 Click Validate. The Selection Criteria Builder will indicate whether the selection criteria expression is valid. 7 Click OK to return to the Selection Criteria Builder. 8 Click OK to close the Selection Criteria Builder dialog box. Building Custom Properties You can build custom properties to use in your selection criteria To build custom properties: 1 From the Selection Criteria Builder, select New Property. The Add Custom Property dialog box appears. 2 Enter the name for the custom property and click OK. The new property is added to the drop down list. Selection Variables Selection criteria is based on the use of selection variables. In some cases, selection variables are mobile device properties, such as the Terminal ID.

174 172 Wavelink Avalanche SE You can place numbers and strings directly in the selection criteria string, with or without quotes. NOTE Selection criteria strings are case sensitive. For example, the following selection criteria strings are all valid: ModelName=6840 ModelName = 6840 ModelName= 6840 The following Palm emulation selection criteria string is valid: Series = S While the following is not: series = s Series = s Long strings are also supported as selection criteria. For example, the following string is valid: Series = 3 (MAC = 00-A0-F8-27-B5-7F MAC = 00-A0-F8-80-3D- 4B MAC = 00-A0-F8-76-B3-D8 MAC = 00-A0-F MAC = 00-A0-F FF MAC = 00-A0-F ) Selection variables for the selection criteria string are as follows: Columns The number of display columns the mobile device supports. The possible value range is 1 to 80. Example: Columns > 20 EnablerVer Predefined property designated by the Enabler. Values with decimals must be surrounded by double quote marks. EnablerVer =

175 Chapter 14: Selection Criteria 173 IP IP address of the mobile device. Enter all IP addresses using dot notation. IP addresses can be compared in three ways: Direct comparison with a single IP address. For example, IP = Comparison with an arbitrary address range. For example, IP = (This can also be written as IP = ) Comparison with a subnet number. This is done by supplying the network number along with the subnet mask or CIDR value. For example, IP = / Using CIDR notation, this can also be written as IP = /24. KeyboardCode A number set by the device manufacturer and used internally by the BIOS to identify the keyboard type. Supported values include: 0 = 35 Key 1 = More than 35 keys and WSS = Other devices with less than 35 keys Example: KeyboardCode = 0

176 174 Wavelink Avalanche SE KeyboardName A string depicting which style of keyboard the mobile device is using (46key, 35key, etc.). This selection variable is not valid for CE devices. Supported values include: 35KEY 46KEY 101KEY TnKeys Example: KeyboardName = 35KEY

177 Chapter 14: Selection Criteria 175 Last Contact The parser for the LastContact property is unique because it not only allows specifying absolute time stamps, but also relative ones, forcing their constant reevaluation as the time base changes. Examples of time stamp formats must be quoted. mm/dd/yyyy LastConact = 12/22/2005 (All day) HH:MM mm/dd/yyyy LastContact = 23:15 12/22/2005 (All minute long, 24 hour notation) hh:mm AP mm/dd/yyyy LastContact = 11:15 PM 12/22/2005 Plus range forms of the above The relative format uses an offset from the current time. <offset>m LastContact = 60M (60 minutes in the past) <offset>h Last Contact = 1H (one hour in the past, the whole hour) <offset D> Last Contact = 1D (one day in the past, the whole day) Plus range forms of the above Special syntax allows inverted ranges from the range form to reduce the amount of confusion. LastContact=7D-1M

178 176 Wavelink Avalanche SE MAC MAC address of the mobile device. Enter any MAC addresses as a string of hexadecimal digits. Dashes or colons between octets are optional. For example: MAC = 00:A0:F8:85:E8:E3 ModelName The standard model name for a mobile device. This name is often a number but it can be alphanumeric as well. Examples include 6840, 3940, If the model number is unknown, it might appear in one of the views when the mobile device is selected. A few of the supported values include: 1040, 1740, 1746, 1840, 1846, 2740, 2840, 3140, 3143, 3540, 3840, 3843, 3940, 4040, 5040, 6140, 6143, 6840, 6843, 6940, 7240, 7540, 7940, 8140, 8940, PTC960, TR1200, VT2400, WinPC, WT2200, 7000CE, HHP7400, MX1, MX2, MX3, VX1, ipaq, ipad, Falcon, ITCCK30, ITC700 Example: ModelName = 6840 ModelCode A number set by the device manufacturer and used internally by the BIOS to identify the hardware. Supported values include: 1= LRT 38xx/LDT 2 = VRC39xx/69xx 3 = PDT 31xx/35xx 4 = WSS = PDT = PDT 6100 Example: ModelCode <= 2 This matches all 38xx, 39xx, and 69xx devices.

179 Chapter 14: Selection Criteria 177 OSVer Predefined property designated by the Enabler. Values with decimals in them must be surrounded by double quote marks. OSVer = 4.20 OS Type Predefined property designated by the Enabler. OSType = PocketPC Processor Predefined property designated by the Enabler. Processor = ARM ProcessorType Predefined property designated by the Enabler. ProcessorType = xscale Assigned IP IP address of the mobile device. Enter all IP addresses using dot notation. IP addresses can be compared in three ways: Direct comparison with a single IP address. For example, IP = Comparison with an arbitrary address range. For example, IP = (This can also be written as IP = ) Comparison with a subnet number. This is done by supplying the network number along with the subnet mask or CIDR value. For example, IP = / Using CIDR notation, this can also be written as IP = /24.

180 178 Wavelink Avalanche SE Series The general series of a device. Supported values include: 3 = DOS 3000 Series P = DOS 4000 and 5000 Series 7 = DOS 7000 Series T = Telxon devices C = CE devices S = Palm devices W = Windows machines D = Any other DOS devices Example: Series = 3 Rows The number of display rows the mobile device supports. The possible value range is 1 to 25. Example: (KeyboardName=35Key)&(Rows=20) This example matches all mobile devices with 20 rows, except those with 35 key keyboards. Syncmedium The type of synchronization medium for the mobile device to use. Supported values include: SyncMedium=any SyncMedium=ip SyncMedium=serial Terminal ID The unique ID for the mobile device that Avalanche SE generates. The initial terminal ID is 1, and the values increment as needed. Example: Terminal ID = 5

181 Chapter 14: Selection Criteria 179 NOTE You can redefine terminal IDs for mobile devices as needed. If you are using terminal IDs in a workstation ID, the value must not exceed the character limit for the host. Typically, hosts support 10 characters. Exists Enables the user to check for the existence of a property. function name is case sensitive and can only be used with an EQ or NE operator. ne ==Some.property & Some.property = value Operators All selection criteria strings are evaluated from left to right, without operator precedence. When more than one operator is involved, you must include parentheses in order for the selection criteria string to be evaluated properly. For example: (ModelName=3840) or ((ModelName=6840) and (KeyboardName= 46Key)) NOTE Spaces around operators are optional. The proceeding selection criteria string states that either 3840 mobile devices, regardless or keyboard type, or 46Key 6840 mobile devices will receive the software package. You may use the symbol of the operator (!, &,, etc.) in a selection criteria, or you may use the letter abbreviation (NOT, AND, OR, etc.). If you use the letter abbreviation for the operator, then you must format the letter abbreviation in all upper case letters.

182 180 Wavelink Avalanche SE The following operators can be used along with any number of parentheses to combine multiple variables. NOT (!) Binary operator that negates the boolean value that follows it.! (KeyboardName = 35Key) & (Rows = 20) All mobile devices with 20 rows receive the software packages within the collection except for those with 35Key keyboards. AND (&) Binary operator that results in TRUE if and only if the expressions before and after it are also both TRUE. Example: (ModelName=3840) ((ModelName=6840) & (KeyboardName= 46Key)) OR ( ) Binary operator that results in TRUE if either of the expressions before and after it are also TRUE. (ModelName =6840) (ModelName = 3840) Both 6840 and 3840 mobile devices can receive the software packages. EQ (=) Binary operator that results in TRUE if the two expressions on either side of it are equivalent. Example: ModelName = 6840 NE (!=) Not equal to. Example: ModelName!= 6840 The selection criteria targets all non 6840 mobile devices.

183 Chapter 14: Selection Criteria 181 > Binary operator that results in TRUE if the expression on the left is greater than the expression on the right. Example: Rows > 20 < Binary operator that results in TRUE if the expression on the left is less than the expression on the right. Example: Rows < 21 >= Binary operator that results in TRUE if the expression on the left is greater than or equal to the expression on the right. Example: Rows >= 21 <= Binary operator that result in TRUE if the expression on the left is less than or equal to the expression on the right. Example: Rows <= 20 Operators use the following precedence: 1 Parenthesis 2 OR operator 3 AND operator 4 NOT operator 5 All other operators

184 182 Wavelink Avalanche SE

185 Appendix A: Port Information 183 Appendix A: Port Information The tables in this appendix provide information about the ports used in Avalanche SE. The tables include: Enterprise Server Ports Mobile Device Server Ports Remote Control Ports NOTE All ports are inbound ports that must be opened in the firewall. Enterprise Server Ports The following table provides a list of ports that the Enterprise Server uses. Port Description Port Type 5432 Avalanche SE JDBC (Internal Use, facilitates communication between the Enterprise Server and PostgreSQL database. TCP 7221 Avalanche SE License Server TCP 7226 InfoRail Service IR to IR router port TCP 7225 InfoRail Service TCP 5002 AMC Wavelink Authentication Service TCP 1899 Remote Control Communication TCP 5001 CE Secure Authentication Service TCP Mobile Device Server Ports The following table provides a list of the ports that the Mobile Device Server uses. Port Description Port Type 1777 Mobile Device Server MU Protocol Service TCP/UDP

186 184 Wavelink Avalanche SE Remote Control Ports The table lists the Remote Control component that the port is open on, the port number and the way the port is used on that component. Components Ports Port Use Remote Control Server TCP 1899 TCP 1900 Listens for mobile devices requesting preconnect status Listens to establish the connection from the Remote Control Viewer to a pre-connected device or from the Remote Control Viewer to the server Device TCP 1899 Listens for direct connection from the Remote Control Viewer UDP 1903 Listens for discovery messages License Server TCP 7221q Listens for license requests from the Remote Control Server

187 Appendix B: Avalanche SE Services 185 Appendix B: Avalanche SE Services Under each service title, you ll find the file path where the service is located and which type of server (Enterprise Server or Mobile Device Server) uses the service. Services List Wavelink Authentication Service AMC C:\Program Files\Wavelink\AvalancheMC\CESecureServer.exe Enterprise Server Apache Tomcat C:\Program Files\Apache Software Foundation\Tomcat 5.5\bin\tomcat5.exe Enterprise Server Wavelink Alerts C:\Program Files/Wavelink\MM/Program\\AlertSvc.exe Mobile Device Server Wavelink Avalanche Service Manager C:\Program Files\Wavelink\Avalanche\Service\WLAmcServiceManager.exe Mobile Device Server NOTE The last Wavelink Avalanche MC Service Manager to be installed determines the path to the service. Wavelink Avalanche Agent C:\Program Files/Wavelink\Avalanche/Service\WLAvalancheService.exe Mobile Device Server

188 186 Wavelink Avalanche SE Wavelink Avalanche Enterprise Service C:\Program Files\Wavelink\AvalancheMC\wrapper.exe Enterprise Server Wavelink Deployment C://Program Files//Wavelink//AvalancheMC\IServ.exe Mobile Device Server Wavelink Information Router C:\Program Files\Wavelink\AvalancheMC\wlinforailservice.exe Enterprise Server Wavelink License Server C:\Program Files\Wavelink\AvalancheMC\LicenseServer.exe Enterprise Server

189 Glossary 187 Glossary ActiveSync Administrator User Accounts Alert Profile Authorized Users Avalanche SE Console Blackout Window CE Secure Client Default Profile Device Filters A synchronization program developed by Microsoft. It allows a mobile device synchronize with the machine running Avalanche SE. Users assigned as Administrator Accounts have unlimited permissions, and can assign and change permissions for Normal user accounts. A collection of traits that define a response to a specific network or statistical alert. Typically, an alert profile consists of the alert being monitored and either an e mail address or proxy computer to which the alert is forwarded. Authorized users are users that have permission to access assigned areas of the console and the ability to perform certain tasks. The Avalanche SE Console is the graphical user interface (GUI) where you manage your Mobile Device Server, profiles and devices. A period of time when the Mobile Device Servers are not allowed to contact the Enterprise Server, eliminating heavy bandwidth and allowing control the flow of device connections to the Enterprise Server. Also referred to as Enterprise Server Connection. A Wavelink plug in that provides advanced user authentication and security on Windows CE mobile devices. A mobile device with an installed Avalanche Enabler, which allows the client to communicate with a Mobile Device Server and to be configured and managed through Avalanche SE. A profile that the Mobile Device Server automatically assigns to network mobile devices. The Mobile Device Server applies these default profiles to any devices discovered that are not assigned to a profile. Device filters allow you to display specific mobile devices in the Mobile Device Inventory based on selection criteria.

190 188 Wavelink Avalanche SE DHCP DNS Enabler Enterprise Server Enterprise Server Connections Epochs ESSID Exclusion Windows Mobile Device Mobile Device Server Mobile Device Server Profile Mobile Device Groups Dynamic Host Configuration Protocol. An IP service that allows DHCP clients to automatically obtain IP parameters from a DHCP server. Domain Name System. A service that provides host name to IP address mapping. The software installed on a mobile device that allows it to be managed by Avalanche SE. The Enterprise Server is the platform that manages communication and collaboration between the components of Avalanche SE. See Blackout Window. An epoch consists of a collection of network settings and configured times in which the settings for a network profile changes. Epochs can be created for each configured network profile. Most network profile settings can be managed by Epochs. Extended Service Set ID. The identifier of an extended service set for devices that are participating in an infrastructure mode wireless LAN. Exclusion Windows are scheduled periods of time when your mobile devices are not authorized to contact the Mobile Device Server to conserve bandwidth and increase compliance for critical software updates. Exclusion Windows are configured through Update Profiles. A hand held or vehicle mounted device, such as a scan gun or PDA, that travels with a user as they conduct daily operations. The Mobile Device Server consists of server side software packages that facilitate communication between the mobile devices and the Enterprise Server. Mobile Device Server Profiles allow you to define device configuration settings for the Mobile Device Server. Once you have configured a Mobile Device Server Profile you can apply that profile to your location. Groupings of mobile devices with similar characteristics defined by selection criteria.

191 Glossary 189 My Locations Network Profile Nodelock Normal User Accounts Orphan Packages Ping Profile Ports PostgreSQL Profile Permissions RAPI This is the location on your network where you want to manage mobile devices. A Mobile Device Server is installed at this location. A collection of settings that allow you to download network parameters such as IP addresses, the ESSID, and WEP encryption keys to the mobile device over a serial or wireless connection. The process in which a Wavelink license is bound to a specific computer on a network. The Wavelink licensing process uses an algorithm to combine a product serial number and a computer system s node to generate a unique license number for product authorization. Users assigned as Normal users do not have access to any component of Avalanche SE until assigned specific permissions. A software package that has been deployed to a client through Avalanche SE, but has been disabled or is not recognized by the Server. You must orphan a software package before you can use Avalanche SE to delete it from the client. An IP service that is used to test IP connectivity. Part of the ICMP service. A collection of configuration settings that can be applied to multiple devices simultaneously. Ports are typically used to map data to a particular process running on a computer. A powerful, open source relational database system packaged with Avalanche SE Profile permissions provide global access to each profile you are given permission for. Does not allow permission to apply the profiles to any locations until you are assigned Regional Permissions for a location. A connection to the RAPI (Microsoft ActiveSync) interface on a host system. Avalanche uses the Local Gateway to perform updates and to install Avalanche Enablers to mobile devices. RAPI support is only available for ActiveSync versions pervious to version 4.0.

192 190 Wavelink Avalanche SE Regional Permissions Remote Control Scan to Configure Secondary Servers Selection Criteria Selection Variables Software Packages Provide access to specific to regions. To have full permissions at a region, a user must be assigned the Regional Permission in the User Management dialog box and then be assigned as an Authorized User to the specific region. See Authorized User. A Wavelink plug in that allows you to remotely view and manage mobile devices. The ability to configure barcode profiles that contain network profile settings. You can then print the profiles as barcodes and scan the barcodes with a mobile device running an Enabler 3.5 (or later versions). The information configures the network profile of the mobile device. If configured and assigned, secondary servers allow mobile devices to attempt to connect to a secondary Mobile Device Server if the primary server is not available. A collection of parameters that define which mobile devices receive specific software updates. The basis for selection criteria. In some cases, selection variables are mobile device properties. The collection of files that reside on the mobile device for a particular application. These files include any support utilities used to configure or manage the application from the Avalanche SE Console. Software Profiles A logical grouping of software packages maintained and managed by the Avalanche SE. SSID Service Set Identifier. A unique name, up to 32 characters long, that is used to identify a wireless LAN. The SSID is attached to wireless packets and acts as a password to connect to a specific BSS or ESS. Task Scheduler Telnet Terminal ID The Task Scheduler provides the means to perform system back ups. A TCP/IP utility used for terminal emulation, which allows a client to connect and interact with a remote host system. The identification number of a specific (physical) terminal or workstation on the network.

193 Glossary 191 Update Profiles User Account WEP Update Profiles decrease traffic by restricting specific mobile devices from contacting the Mobile Device Server during assigned times using Exclusion Windows. See also, Exclusion Windows. A login name and password used by an individual to access the Administrator. User accounts are assigned permission levels. Wired Equivalent Privacy. An encryption standard for wireless networks that provides the equivalent security of a wired connection for wireless transmissions.

194 192 Wavelink Avalanche SE

195 Index 193 Index A abk files 9 activating Avalanche SE automatically 12 importing a license 14 manually 13 alert browser 21, 142 alert profiles default 133 removing 138 alerts acknowledging 142 clearing 142 configuring profiles 136 contact list 138 managing 133 proxy pools 141 assigning profiles 49 audit logging 22 authentication methods 60 authorized users 40, 57, 90, 149 profiles 41 regions 40 Avalanche Manager backup 9 Avalanche SE install 8 requirements 7 restoring 165 services 185 Avalanche SE Console 20 B backup files 9 barcode profiles adding 154 configuring 153 custom properties 157 deleting 160 editing 159 network settings 155 barcodes printing 160 scanning 160 building selection criteria 170 C CE Secure, activating licenses 14 console customizing 21 preferences 20 console activity 22, 24 contact list creating 138 importing addresses 139 removing 140 creating mobile device groups 125 network profiles 53 user accounts 34 user defined properties 114 custom properties, selection criteria 171 D default alert profile 133 login 15 password 15 delayed software package installation 100 device filters 108 distribution, packages 104 dump heap 27 dynamic groups 127 E Enabler Installation Tool 31 encryption methods 59

196 194 Wavelink Avalanche SE encryption, Mobile Device Server 78 Enterprise Server backlogs 25 status 25 Epochs 58 exclusion windows 151 H HTTP proxy connection 24 I importing backup files 9 licenses 14 InfoRail status 28 installing Avalanche SE 8 software packages 92 IP address pools 55 L licenses importing 14 nodelocking 11 releasing 73 locations 45, 49 log file 70 login, default 15 M Mobile Device Details dialog box 110 mobile device groups 125 adding properties 130 additional functions 131 creating 125 dynamic group 127 pinging clients 129 sending messages to 129 static groups 125 Mobile Device Server 69 COM ports 75 licensing messages 85 monitoring 50 properties 50 starting 50 stopping 50 update restrictions 83 Mobile Device Server profiles authentication 79 encryption 78 log file 70 RAPI 76 releasing licenses 73 scheduling updates 82 terminal ID 74 updates 83 mobile devices creating user defined properties 114 deleting properties 116 device control tab 117 device filters 108 device side properties 114 editing properties 115 installed software tab 116 N log file 70 managing 107 pinging clients 117 properties 112 radio statistics 122 RAPI 119 Remote Control 120 sending messages to 117 session monitor 120 updating 118 viewing Mobile Device Details dialog box 110 viewing properties 113 navigation window 18 network profiles 53 authentication methods 60

197 Index 195 configuring settings 54 creating 53 enabling 54 encryption methods 59 Epochs 58 Epochs region 62 General Settings tab 61 IP address pools 55 Network Settings tab 62 wireless settings 59 Wireless Settings tab 64 nodelocking 11 P package distribution 104 password default 15 user accounts 42 permissions profile 38 regional 36 software profiles 90 user accounts 36 pinging mobile devices 117, 129 pinging sites 46 Port Information 183 ports 183 enterprise server 183 Mobile Device Server 183 profile permission assigning 38 profiles alert 136 software 87 properties deleting 116 editing 115 mobile device groups 130 mobile devices 112 user defined 114 proxies adding 141 deleting 141 Q quick start 17 quick start, disabling 18 R radio statistics 122 RAPI 76, 119 regional permission, assigning 36 reinitialize Mobile Device Server 51 releasing licenses 73 Remote Control 120 activating licenses 14 removing user accounts 43 reports 29 requirements, Avalanche SE 7 restoring, Avalanche SE 165 S scan to configure 153 barcode profiles 153 creating custom properties 157 printing barcodes 160 scanning barcodes 160 scheduling Mobile Device Server updates 82 secondary Mobile Device Server support 80 security settings authentication 79 encryption 78 selection criteria building 170 custom properties 171 selection variables Assigned IP 177 Columns 172 EnablerVer 172 IP 173

198 196 Wavelink Avalanche SE KeyboardCode 173 KeyboardName 174 LastContact 175 MAC 176 ModelCode 176 ModelName 176 OSType 177 OSVer 175, 177 Processor 177 ProcessorType 177 Rows 178 Series 178 Terminal ID 178 sending messages 117, 129 services, Avalanche SE 185 session monitor 120 setting com ports 75 sites 45 editing properties 47 pinging clients 46 sending messages to 46 software packages activation 103 configuring 98 copying 99 delayed installation 100 enabling 99 installing 92 moving 100 options 98 software profiles 90 adding 87 authorized users 57, 90 editing 89 enabling 89 managing 87 package activation 103 software package selection criteria 103 tracking packages 103 special character usage 34 static mobile device groups 125 adding devices 126 removing devices 127 support generator 30 syntactical symbols And (&) 180 Eq (=,==) 180 Not (!) 180 Or ( ) 180 T task scheduler 163 terminal ID 74 tracking software packages 103 U update profiles adding 148 configuring settings 148 exclusion windows 151 managing 147 selection criteria 152 update restrictions 83 updates Mobile Device Server 83 mobile devices 118 RAPI 119 user accounts 33 authorized users 40 configuring integrated logon 41 creating 34 creating groups 35 password 42 permissions 36 removing 43 special character usage 34 user groups 35

199 Index 197 W wireless settings 59

200 198 Wavelink Avalanche SE