Reference Guide. Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products. MITEL SIP CoE

MITEL SIP CoE Technical Reference Guide Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products DECEMBER 2015 SIP COE 15-4940-00418 [MSA PUBLIC VERSION]

NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. TRADEMARKS Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Mitel Compatibility/ Certification Reference Document December 14, 2015 15-4940-00418 Trademark of Mitel Networks Corporation Copyright 2015, Mitel Networks Corporation All rights reserved ii

OVERVIEW... 1 INTEROP CERTIFICATION VERSION CONSIDERATIONS... 2 DOCUMENT LEGEND... 2 MIVOICE BUSINESS CERTIFICATIONS... 3 MIVOICE BUSINESS SIP COMPATIBILITY... 3 SIP Trunking Service Providers... 3 MiVoice Business SIP Devices... 18 SIP Gateways... 27 SIP Firewall / Enterprise Session Border Controller... 29 SIP Applications and Servers... 30 Enterprise SIP Servers for MiVoice Business... 35 MIVOICE BUSINESS API COMPATIBILITY... 36 MIVOICE OFFICE 250 CERTIFICATIONS... 40 MIVOICE OFFICE SIP COMPATIBILITY... 40 SIP Trunking Service Providers... 40 SIP Devices... 44 SIP Gateways... 46 SIP Firewall / Enterprise Session Border Controller... 47 SIP Applications and Servers... 48 Enterprise SIP Servers... 49 MIVOICE OFFICE OAI COMPATIBILITY... 50 MIVOICE OFFICE 400 CERTIFICATIONS... 52 CERTIFIED APPLICATIONS... 52 Alarm Server... 52 Auto Attendant and IVR... 56 Automated Call Distribution... 57 Call Data Accounting... 58 Contact Center... 59 CTI and Dialer... 60 Recording Solutions... 62 UC and UCC... 63 Unified Messaging Systems (UMS)... 64 CERTIFIED DEVICES... 65 Door interfaces... 65 Headsets... 67 CERTIFIED VERTICALS... 68 Healthcare... 68 PMS, Hospitality... 68 MIVOICE MX ONE CERTIFICATIONS... 70 CERTIFIED APPLICATIONS... 70 Alarm Server... 70 Auto Attendant and IVR... 71 Automated Call Distribution... 71 Call Data Accounting... 72 Contact Center... 74 CTI and Dialer... 76 Mobility and Fixed Mobile Convergence... 77 Recording Solutions... 77

Mitel Compatibility and Certification Reference Guide UC and UCC... 80 Unified Messaging Systems (UMS)... 81 CERTIFIED DEVICES... 81 Door interfaces... 81 Headsets... 82 Operator Consoles... 83 SIP Phones... 84 CERTIFIED IT COMPONENTS... 85 Gateways... 85 Network Equipment... 86 CERTIFIED VERTICALS... 87 Banking, Trading... 87 PMS, Hospitality... 87 Visually Impaired... 88 MIVOICE 5000 CERTIFICATIONS... 90 CERTIFIED APPLICATIONS... 90 Automated Speech recognition... 90 Call Data Accounting... 90 CTI and Dialer... 91 Mobility and Fixed Mobile Convergence... 93 UC and UCC... 93 Unified Messaging Systems (UMS)... 94 CERTIFIED DEVICES... 95 Door interfaces... 95 Headsets... 96 SIP Phones... 97 CERTIFIED IT COMPONENTS... 97 Network Equipment... 97 CERTIFIED VERTICALS... 99 Healthcare... 99 PMS, Hospitality... 99 Visually Impaired... 100 OPENCOM 100 / OPENCOM 1000 CERTIFICATIONS... 101 CERTIFIED APPLICATIONS... 101 Alarm Server... 101 Call Data Accounting... 101 CTI and Dialer... 102 UC and UCC... 102 CERTIFIED DEVICES... 104 Headsets... 104 CERTIFIED VERTICALS... 105 Healthcare... 105 SIP DECT CERTIFICATIONS... 106 CERTIFIED APPLICATIONS... 106 Alarm Server... 106 Auto Attendant and IVR... 108 CERTIFIED IT COMPONENTS... 109 Gateways... 109 MITEL ALARM SERVER CERTIFICATIONS... 111 2

Mitel Compatibility and Certification Reference Guide VERTICAL APPLICATIONS... 111 Healthcare... 111 3000 CERTIFICATIONS... 112 3000 SIP COMPATIBILITY... 112 SIP Trunking Service Providers... 112 VIDEO CERTIFICATIONS... 113 MITEL SETS 3RD PARTY SIP CERTIFICATIONS... 116 APPENDIX A... 117 MITEL INTEROP CERTIFICATION LEVELS... 117 MITEL SOLUTIONS ALLIANCE MEMBERSHIP (MSA) LEVELS... 118 33

Overview Technical Reference Guide The purpose of this document is to provide the All Purpose View of Mitel Integration/Interoperability Certifications for third-party partner products, services and solutions. This includes summary certification information for: Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and application servers. 3PP solutions that use proprietary Mitel API s and protocols (e.g., MiTAI, OAI, SRC) Other Mitel-integrated or interoperable solutions. Video device integration solutions If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact your Mitel Account Executive for information regarding the Mitel process for requesting that a new interop activity be initiated. This is a summary document, intended to help Mitel resellers and customers quickly determine whether a current Mitel certification exists for a given third-party partner (3PP) product or solution. However, the information in this document SHOULD NOT be used as the basis for proceeding with deployment of a given 3PP solution it is essential to first consult the relevant Mitel Configuration Guide for a complete view into the scope of the Mitel certification testing, including documented Known Issues and technical concerns. Configuration Guides and an expanded version of this document (KB#08-5159-00014) are available to Mitel staff and resellers on the Mitel partner portals (InfoChannel MSA and the Mitel Knowledgebase). Disclaimer: Although Mitel has attempted to configure interop testing and certification activities as closely as possible to a customer premise environment, implementation details onsite may still differ from tested/certified configurations. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and testing a customer configuration, including assessing the implications of any differences between the customer configuration and those certified by Mitel. 1

Interop Certification Version Considerations Any assertion of compatibility regardless of the type, applies only to the specific product/service versions actually tested. There is no implied future or backward compatibility associated with the Interop. This means that as versions of software and firmware from either party change and differs from those tested, there is an ever-increasing risk that the Interop will fail to remain successful. Document Legend The following shows the different icons used to help summarize an Interop MAT: Mitel Approved Test certification. See definition in Appendix A MQT: Mitel Qualified Test certification. See definition in Appendix A MCT: Mitel Compatible Test certification. See definition in Appendix A SAT: Self-Assessment Tested. See definition in Appendix A Field Assessed. See definition in Appendix A Mitel Solutions Alliance (MSA) Premier Partner (MPP). See definition in Appendix A Mitel Solutions Alliance (MSA) Solution Partner (MSP). See definition in Appendix A Mitel Solutions Alliance (MSA) Developer Member (MDP). See definition in Appendix A Interop is classified as current and update to date. Interop is classified as stale as it s been more than 18 months since last MCT/MAT certification, more than 12 months since last evidence of SAT update, or more than N-1 releases since last evidence of SAT update. Interop is classified as obsolete as it s been more than 36 months since last MCT/MAT certification, more than 24 months since last evidence of SAT update, more than N-1 releases since last MCT/MAT certification, or evidence of interop-related field support issues. 2

MiVoice Business Certifications These sections list all the Interops that have been done on MiVoice Business. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. MiVoice Business SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Business. SIP Trunking Service Providers Following is a list of SIP Trunking Service Providers in Alphabetical order. Provider Status MSA Member Level MiVB Rel Config Guide 360 Networks PRE 09-4940-00055 8 X 8 09-4940-00091 Accessline 5.0 08-4940-00036_5 Acropolis 4.2 11-5159-00069 ACS 10-4940-00098 Allstream w/ MBG 7.0 08-4940-00015_14 3

Provider Status MSA Member Level MiVB Rel Config Guide Allstream w/ MBG via MPLS 7.0 15-4940-00356 Allstream wo/ MBG 7.0 14-4940-00329_2 Allstream wo/ MBG via MPLS Altitude/ Completel 7.0 14-4940-00350 7.0 10-4940-00104_3 Altitude / Completel vmcd 4.2 11-4940-00162 AAPT 6.0 13-4940-00255 AT&T Flexreach AT&T Flexreach (MBG) 7 08-4940-00014_6 7.0 13-4940-00226_2 AT&T IP Toll Free 6.0 SP1 10-4940-00116_2 Atos Worldline 14-4940-00337 babytel 6.0 SP1 13-4940-00266_3 4

Provider Status MSA Member Level MiVB Rel Config Guide BandTel 09-4940-00086 Bandwidth.com 4.2 sp2 08-4940-00030_4 Belgacom 5.0 PR1 13-4940-00238 Bell Canada 7.2 11-5159-00071_7 Bistech BrightStar MDP 7.1 PR1 15-4940-00403 Britannic Tech MDP 4.1 UR1 10-4940-00146 Broadband Dynamics 6.0 SP3 14-4940-00320_3 Broadview MSP PRE 08-4940-00031 Broadvox 09-4940-00075 Brokerteam (Netherlands) 7.0 SP1 15-4940-00394 5

Provider Status MSA Member Level MiVB Rel Config Guide BT UR1 09-4940-00097 BT GS 6.0 SP3 11-4940-00172_2 BT Italia Pre 08-4940-00032 Cable Bahamas 7.0 SP1 14-4940-00351 Cable & Wireless 4.2 10-4940-00151 Cbeyond 6.0 14-4940-00296 Century Link 7.1 13-4940-00241_3 CCI Network 4.2 12-4940-00222 Cincinnati Bell MDP 7.0 SP1 15-4940-00400 COLT 5.0 11-4940-00183_2 COLT (Germany) 6.0 SP1 13-4940-00277_2 6

Provider Status MSA Member Level MiVB Rel Config Guide Comwave 6.0 SP1 13-4940-00275 Cox 7.0 SP1 15-4940-00386 Daisy Communications MDP 6.0 SP2 14-4940-00295 Destiny 6.0 13-4940-00262 Earthlink 7.0 11-4940-00179_2 Edge Telecom PRE 09-4940-00064 Engin 4.1 10-4940-00129 Esprit Telecom PRE 10-4940-00109 Etisalat Eutelia Exponential-E PRE 7.0 SP1 08-4940-00039 15-4940-00396 7

Provider Status MSA Member Level MiVB Rel Config Guide Frontier 5.0 12-4940-00203_2 Fuse3 4.2 11-4940-00160 Gamma IP Auth Gamma Acct Auth Global Crossing GHV Gotanet Harris Cap Rock HIP 6.0 SP2 PRE UR2 6.0 SP1 6.0 SP2 6.0 SP1 4.2 UR2 11-4940-00156_3 08-4940-00040 07-4940-00002_2 14-4940-00294 15-4940-00399 14-4940-00299 10-4940-00123_3 HIPCOM MDP 7 09-4940-00079_3 Hub Telecom 4.2 11-5159-00078 8

Provider Status MSA Member Level MiVB Rel Config Guide icore 4.2 11-4940-00167 II-NET Australia PRE 08-4940-00044 Infopact 6.0 SP2 14-4940-00323 Ironton Global MDP 7.0 SP1 15-4940-00389 Integra 4.1 UR1 10-4940-00142 IntelePeer 6.0 SP1 14-4940-00313 Internode 4.1 UR1 10-4940-00137 Iristel PRE 08-4940-00046 Jaguar 6.0 13-4940-00235 KCOM MDP 7.1 PR1 15-4940-00405 KPN 6.0 SP1 13-4940-00279 9

Provider Status MSA Member Level MiVB Rel Config Guide Level 3 5 12-4940-00189 Lightpath Lumison MetTel 5.0 SP1 4.1 UR1 7.0 PR1 12-4940-00212 10-4940-00143 15-4940-00362 Midcontinent 4.2 11-4940-00169 Mitel NetSolutions MTN Satelite Communications MDP Nations Broadband 6.0 SP3 PRE 14-4940-00304_2 09-5159-00041 nexvortex MDP 7.0 SP1 15-4940-00368_2 NGT 4.2 UR1 11-4940-00168 Nuvox 09-4940-00085 10

Provider Status MSA Member Level MiVB Rel Config Guide OMNI Access 6.0 14-4940-00324 OneXS 6.0 13-4940-00264 OneConnect Globalive 7.0 14-4940-00346 OpenIP 5.0 11-4940-00186 Orange 5.0 Paetec - Genband PRE 08-4940-00038 Paetec - Broadsoft 4.1 08-4940-00035 Paetec - Lucent PRE 08-4940-00009 Parlance MDP 7.0 SP1 15-4940-00378 Polycom - DMA 6.0 13-4940-00245 Polycom - RMX 6.0 13-4940-00237 11

Provider Status MSA Member Level MiVB Rel Config Guide Private Mobility 7.0 14-4940-00331 QSC 6.0 13-4940-00240 QSC IPfonie Extented Connect 6.0 SP2 14-4940-00317 Radio Access 4.1 12-4940-00191 Redworks 7.0 15-4940-00367 RGTS 6.0 13-4940-00261 Rogers 6.0 SP1 13-4940-00278_2 Saddleback 5.0 13-4940-00230 SFR MDP 7.0 14-4940-00321 Shaw 6.0 13-4940-00260 Skype for Business 4.1 10-4940-00120 Spark 7.0 SP1 15-4940-00390 12

Provider Status MSA Member Level MiVB Rel Config Guide Speakup (Netherlands) 7.0 SP1 15-4940-00379 Sprint (Tango) MDP 4.2 11-4940-00182_2 SYNETY Group MDP 7.0 SP1 15-4940-00369 T-Mobile (Netherlands) 7.0 PR1 14-4940-00344 TalkTalk Business (Opal) 7.0 SP1 PR2 10-4940-00147_3 TDS Telecom MDP 6.0 SP3 14-4940-00314 Telappliant 09-4940-00080 Tele2 7.0 SP1 15-4940-00359 Telecom Argentina 09-4940-00088 Telepacific 09-4940-00090 Telnet Worldwide 6.0 12-4940-00218_2 13

Provider Status MSA Member Level MiVB Rel Config Guide Telenet 5.0 13-4940-00276 Telstra TESA PRE ThinkTel 6.0 SP1 12-4940-00197_2 Threshold 4.1 UR1 10-4940-00131 Threshold without firewall 4.1 UR1 10-4940-00138 Time Warner (TW Telecom) 6.0 SP1 13-4940-00285_2 Time Warner Cable MDP 7.0 SP1 15-4940-00363 Tipicall MDP 6.0 13-4940-00265 Toledo Telecom 5.0 13-4940-00239 TSTT 6.0 13-4940-00259_2 14

Provider Status MSA Member Level MiVB Rel Config Guide TW Telecom 4.2 SP1 13-4940-00248 UPC PRE 10-4940-00110_2 Updata Infrastructure 6.0 SP3 14-4940-00297_3 VC3 7.0 15-4940-00381 VeePee 6.0 12-4940-00188_2 Verizon Viatel 4.2 SP1 PRE 08-4940-00026 Videotron MDP 7.2 15-4940-00411 Virgin Media 6.0 SP2 12-4940-00216_2 Vitacost 4.1 10-4940-00125 Vocal Networks 4.1 UR1 10-4940-00140 15

Provider Status MSA Member Level MiVB Rel Config Guide Vodafone (Germany) 6.0 14-4940-00290_2 Vodafone (Netherlands) 6.0 13-4940-00263 Voiceflex 09-4940-00063_2 Voicepulse VoiceHost Vono Vosky Voxalis (UK) 4.2 SP1 6.0 SP1 PRE PRE PRE 11-5159-00077 13-4940-00284 09-5159-00048 08-4940-00013 Voxox 7.0 14-4940-00325_2 WCI UR2 10-4940-00101 WCS 7.0 14-4940-00322_2 16

Provider Status MSA Member Level MiVB Rel Config Guide Windstream 6.0 SP1 10-4940-00102_3 Windstream- Nuvox 4.2 09-4940-00085_2 XO Communications MDP 7.1 10-4940-00105_3 XRC 7.1 15-4940-00406 Zeelandnet 7.0 14-4940-00349 Zen Internet 6.0 SP3 14-4940-00303 Ziggo 6.0 SP2 14-4940-00312 17

MiVoice Business SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order. SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Aastra 480i PRE Mitel 08-5159-00003 Aastra 6730i 6.0 SP2 Mitel 14-4940-00293 Aastra 68xx 6.0 SP2 Mitel 14-4940-00302_3 Aastra SIP DECT 7.0 SP1 Mitel 14-4940-00309 AEI SGR-2806 5 13-4940-00249 Alcatel/ Lucent 7342 ISAM PRE 08-4940-00023 Algo 8028 5.0 SP1 12-4940-00207 Algo 8180 5.0 SP1 12-4940-00219 18

SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Android 3CXPhone 4.2 11-4940-00165 Android TelnaSIP 4.2 11-4940-00164 Apple iphone isip 4.1 10-4940-00127 Ascom i75 4.1 MSP 08-5159-00025_2 Ascom I62 6.0 SP3 MSP 10-4940-00152_3 Ascom IP-DECT 7.0 MSP 15-4940-00374 Ascom Myco R1 7.0 MSP 15-4940-00374 Avaya 46XX 5.0 SP1 12-4940-00217 Avaya 9620C 6.0 SP1 14-4940-00287 Azacast GE-202A 4 UR1 10-4940-00128 Bittel BT-2000 4.1 10-4940-00134 19

SIP Devices Model MiVB Rel Status MSA Member Level Config Guide CapX Nokia 4.2 13-4940-00256 Cisco 7941 4 09-5159-00051 Cisco 7960 4 09-5159-00052 Cisco 7970 PRE 09-5159-00037 Cisco SPA509G 7.1 15-4940-00393 Crestron VOIP Panel 4.1 10-4940-00122 Comdasys AG FMC Solutions 4.2 Commend Intercom WS800P 6.0 13-4940-00251 CounterPath Bria PRE 08-4940-00025 CounterPath Bria 6 SP3 14-4940-00326 CounterPath Bria (Mac) 7 14-4940-00334 20

SIP Devices Model MiVB Rel Status MSA Member Level Config Guide CounterPath Bria iphone 4.2 SP2 11-4940-00181 CounterPath Eyebeam PRE 09-5159-00047 Cyberdata VOIP Intercom 4.2 SP2 PR1 11-4940-00185 Cyberdata 010844 VOIP Speaker PRE 09-5159-00034 Emcom IP6000 7.0 14-4940-00347 FernTel Watertight 5 12-4940-00190 Fijowave Gai-tronics Business DECT Rugged VOIP 7.0 SP1 MSP 15-4940-00388 4 09-4940-00089 Gtek MIP-200 WiFi PRE 08-5159-00031 Grandstream BT 200 PRE 08-5159-00007 Grandstream GXP2000 PRE 08-5159-00016 21

SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Inn-Phone D720 4.2 MDP 12-4940-00196 Linksys SPA122 6.0 13-4940-00257 NEC Phillips IP DECT 6.0 09-4940-00087_6 NEC Phillips IP DECT (INT) 4 10-4940-00099 Nokia E71 PRE 08-5159-00027 Nortel 1120 4 09-5159-00057 Nortel 1220 4.2 10-4940-00154 Patton M-ATA-1A 6.0 13-4940-00246 Polycom Kirk 6000 PRE 08-5159-00026 Polycom HDX 4000 7 15-4940-00401 Polycom HDX 8000 6 13-4940-00243 22

SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Polycom VVX 500 7.1 09-5159-00050_9 Polycom VVX 1500 6.0 SP1 09-5159-00050_7 Polycom SoundPoint IP 301 PRE 08-5159-00004 Polycom Polycom SoundPoint IP 320/330 SoundPoint IP 430 4 09-4940-00069 4 09-4940-00081 Polycom SoundPoint IP 501 PRE 08-5159-00024 Polycom SoundPoint IP 550 PRE 08-5159-00029 Polycom SoundPoint IP 560 4 09-4940-00082 Polycom SoundPoint IP 601 PRE 08-5159-00022 Polycom Polycom SoundPoint IP 650 SoundPoint IP 670 4 09-4940-00083 4 09-4940-00084 23

SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Polycom Polycom Polycom Polycom Polycom Spectralink Sound Station IP 4000 Sound Station IP 5000 Sound Station IP 6000 Sound Station IP 7000 8002 PRE 08-5159-00001 4.1 10-4940-00113_2 4 08-5159-00021_3 4.1 08-5159-00020_4 PRE MSP 08-5159-00019_2 Polycom Spectralink 8020/8030 4.1 UR1 MSP 08-5159-00018_7 Polycom Spectralink 8450 4.2 UR2 MSP 11-4940-00176 Radio Access SIP 4.2 SP2 12-4940-00191 RTX RTX DECT PRE 09-5159-00045 Siemens C470 PRE 09-5159-00040 Speakerbus iturret 6.0 SP1 MDP 13-4940-00280 24

SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Snom 300 4.1 10-4940-00136 Talkaphone VOIP-500 7.0 SP1 MDP 14-4940-00342 Teledex iphone Series 7.1 MDP Teledex ND2210S 4 MDP 08-5159-00002_5 Teledex NDC9210S 4 MDP 09-4940-00070 Teledex LD4210S 4 MDP 09-4940-00071 Teledex (Cetis) Teledex (Cetis) Teledex (Cetis) 3300 IP 9600 IP 3300, 3302, 9600, 9602 PRE MDP 08-4940-00028_7 PRE MDP 09-4940-00053_3 5.0 SP1 MDP 10-5159-00058_2 Teo TSG-6 5.0 13-4940-00227 Thomson ST2022 4 09-4940-00094 25

SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Ubiquiti Unifi VOIP 7.1 15-4940-00402 UT Starcom F1000G PRE 08-5159-00009 VTech S2420 PRE MDP 11-4940-00178_2 Windows Mobile 6.1 PRE 08-5159-00030 26

SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. Gateway Model MiVB Rel Status MSA Member Level Config Guide Audiocodes Mediant 1000 (lineside) 7 MSP 08-5159-00005_3 Audiocodes Mediant 1000 (trunk side) 7 MSP 08-5159-00017_3 Audiocodes Mediant 1000 (SBC) 7 MSP 14-4940-00333 Audiocodes MP118 (lineside) 7 MSP 08-5159-00006_4 Audiocodes MP118 (trunkside) 7 MSP 08-5159-00015_4 Allied Telesis AT-RG-163SH PRE 09-4940-00061 Citel Portico TVA PRE 08-4940-00033 Cisco ATA 186 4.1 UR1 10-4940-00130 Linksys SPA8000 (lineside) PRE 09-5159-00035 27

Gateway Model MiVB Rel Status MSA Member Level Config Guide Linksys SPA8000 (trunkside) PRE 09-5159-00036 Linksys SPA2102 4 08-5159-00010_2 Media 5 Mediatrix 1100 Series (trunkside) PRE MDP 08-4940-00011 Media 5 Mediatrix 3000 Series 7.0 MDP 15-4940-00380 Media 5 Mediatrix 4100 Series (lineside) PRE MDP 08-5159-00011 Media 5 Mediatrix 4100 Series (trunkside) PRE MDP 08-4940-00042 Mitel TA7102i (Mediatrix 4102) 7.0 SP1 15-4940-00370 Mitel TA7104i (Mediatrix C710) 7.0 SP1 15-4940-00371_3 Multitech MVP210 (lineside) PRE 08-5159-00023 Multitech MVP210 (trunkside) PRE 08-5159-00032 VOPTech VG1042 (trunkside) 4 09-4940-00076 28

SIP Firewall / Enterprise Session Border Controller Following is a list of SIP Firewalls in Alphabetical order. Vendor Product Version MiVB Rel Status MSA Member Level Config Guide Adtran Total Access 908e PRE 08-4940-00041 Edgewater Edgemark 4508 PRE MDP N/A Edgewater Edgemark 46XX SBC 7.0 MDP 14-4940-00339 Fortinet FortiWifi-60B PRE 08-4940-00029 InGate SBE PRE MSP 08-4940-00022 InGate Firewall 1450 PRE MSP 06-5177-00011 InGate SIParator PRE MSP 06-5177-00011 InnoMedia ESBC 4 10-4940-00100 Mitel Multi-Protocol Border Gateway (MBG) PRE Mitel 09-4940-00066 29

SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide Amtelco 4.1 SP1 09-4940-00092_2 Ascendent 4.2.1 PRE 08-4940-00045 AVST CallXpress (SIP) 8.5 6.0 SP1 MDP 13-4940-00271_2 Benbria BlazeCast Paging BlazeCast Paging Server 5.2 5.0 MPP 09-5159-00054_2 Biamp Tesira 1.1.3. 1 6.0 MDP 13-4940-00244 Druid Raemis 1.4 7.0 SP1 MSP 15-4940-00376 ESNA Telephony Office-Linx 8.5 5.0 SP1 MDP 09-5159-00056_3 30

Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide FCS Phoenix Hospitality Voicemail 2.0 6.0 SP2 14-4940-00298 Geomant MWI PRE 09-4940-00060 GFI GFI FaxMaker 14.3 5.0 SP1 09-4940-00049_2 IBM / Lotus Sametime Unified Telephony Server PRE 09-4940-00052 Interactive Intelligence CIC Server 2.4 PRE 08-4940-00012 IPC Information Systems Alliance MX PRE 09-4940-00062 Isca Interact Platform 0.9.9 3411 PRE 09-4940-00058 Lyrix SEAA 6.5 5.0SP 1 10-4940-00133_2 Merbridge Music on Hold 8.0 7 MDP 14-4940-00318 31

Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide (MMOH) Microsoft Exchange 2007 UM 4 08-5159-00033 Microsoft Exchange 2010 UM 2010 4 10-4940-00117 Microsoft Exchange 2010 UM 2010 4.1 10-4940-00118 Microsoft Exhange 2013 UM 2013 6.0 SP1 13-4940-00274 Microsoft Lync 2010 5.0 SP2 11-4940-00161_2 Microsoft Lync with LBG LBG 3.2 4.2 11-5159-00074 Microsoft Lync 2013 7.0 SP1 13-4940-00273_2 Netvitesse MCLink V1.6. 0- Beta PRE 09-5159-00053 Noetica Synthesys CIM 6.0 SP1 MPP 14-4940-00286 OpenText First Class PRE 09-4940-00059 32

Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide OpenText RightFax 10.5 5 09-4940-00074_3 Ricoh Aficio MP C 5000 5 09-4940-00077 Sagem Interstar XMedius Fax Server 5.5 6.0.0. 131 PRE MDP 09-4940-00047 SLIT NovaCOM 4562-4.1 5.0 SP1 12-4940-00198 Speakerbus ics Server 2.101.2.0 6.0 SP1 MDP 13-4940-00280 Syntellect (Enghouse) Customer Interaction Managemen t 8.0 PRC 02, Build 1801 5.0 MDP 12-5159-00079_2 TigerTMS/ Innovation InnLine IP 3.1.4 6.0 SP3 Mitel 09-5159-00049_5 TigerTMS/ Innovation icharge & iconnect 50.0. 6 7.0 SP1 Mitel 15-4940-00361 Voice4Net EPBX and EBS Server 5.0 SP1 MDP 09-4940-00048_2 33

Vendor Product Ver MiVB Rel Status MSA Member Level Config Guide Voxco PRONTO Dialer 1.10 6.0 13-4940-00236 Wesley Clover VTAP 2.0.4 5 MDP 09-4940-00095 34

Enterprise SIP Servers for MiVoice Business Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above. Vendor Vendor Product Version MiVB Rel Status MSA Member Level Config Guide Asterisk 1.2 7.0 06-5160-00002 Avaya 4.5 PRE 10-4940-00111 Broadsoft Rel 13 PRE MDP 08-4940-00010 Broadsoft Rel 14 SP7 PRE MDP 08-4940-00010 Cisco Call Manager PRE 09-4940-00068_3 Genband C20-A2- S3 5.0 SP1 10-4940-00155_2 Huawei 7.1 UR2 07-4940-00003 35

Vendor Vendor Product Version MiVB Rel Status MSA Member Level Config Guide Metaswitch 8.3 7.0 SP1 15-4940-00360 Mitel 5000 6.0 Mitel 09-5159-00038_6 Mitel MX- ONE 6.0 Mitel 14-4940-00352 Mitel MiV 5000 7.0 Mitel 15-4940-00365 Nortel BCM 50 4.1 UR1 10-4940-00135 Nortel CS1K 4 UR2 10-4940-00119 Nortel CS2K SN09 PRE N/A Toshiba CIX 100 4 UR2 10-4940-00108 MiVoice Business API Compatibility The following list the API-based integrations that have been tested with MiVoice Business. 36

Vendor Product MSA Member Level Product Certification Status MiVB Rel Product Rel Config Guide AVST CallXpress MDP 6.0.SP1 8.5 Build 655 13-4940-00271_2 CyberTech (NICE) CyberTech Myracle/Pro V5.2 Call Recording Solution MDP PRE Recorder 2.5.0, SRC 1.0.22 Contact MSA (MSAinfo@mitel.com) dvsanalytics, Inc. Encore (for Mitel 3300) MDP MCD SRC 1.0.27 2.2.5 Contact MSA (MSAinfo@mitel.com) ESTOS ECSTA Middleware MPP 5.0 SP1 12-4940-00211 Hansen Software Corporation CASH+ V3.0 N/A V.3.53, Interalia, Inc. ipromoh,conference Bridge 800, SBX/XMU+ PRE V1.3, V1.32, Contact MSA (MSAinfo@mitel.com) V6.82 Komutel SIT Mitel - PC Attendant Console MDP PRE 2293 Contact MSA (MSAinfo@mitel.com) Martello MarWatch MPP 6.0 4.6.1 13-4940-00253 Netcall Liberty Telephone Platform MDP 7.0 2.4 14-4940-00338 Noetica Synthesys MPP 6.0 SP1 3.4 hotfix 19506 14-4940-00286 37

Vendor Product MSA Member Level Product Certification Status MiVB Rel Product Rel Config Guide OAISYS Talkument (for Mitel 3300) Mitel MCD PRE MBG 6.1.6 6.1.1226 11-5159-00067 OAISYS Tracer (for Mitel 3300) Mitel MCD PRE MBG 6.1.6 6.1.1226 11-5159-00067 prairiefyre Software Inc. Integrated Voice Response (IVR) Mitel N/A prairiefyre Software Inc. Outbound Preview Dialer Mitel N/A Redbox Recorders Recorder MSP MCD 6.0 SP3 MBG 8.0.17 3B Build 423 11-5159-00072_4 Resource Software International Ltd. (RSI) Shadow CMS Enterprise V4.1 MDP N/A Telstrat Engage Recorder MDP 6.0 SP1 3.6.2 13-4940-00281 Trisys, Inc. Tapit Call Accounting N/A Trisys, Inc. Tapit Nova N/A Verint Systems, Inc. Audiolog 4 for 3300/MCD & SRC MDP MCD 4.1 SRC 2.2 4 SP4 Contact MSA (MSAinfo@mitel.com) Voice Print International Inc. Activ! Voice (for Mitel 3300) PRE, SRC 1.0.22 4.X Contact MSA (MSAinfo@mitel.com) 38

Vendor Product MSA Member Level Product Certification Status MiVB Rel Product Rel Config Guide Weston Digital Symphony Call Recorder MDP Xarios Call Recorder MSP Xarios Application Server V2.1 MSP Xarios Phone Integrator V2.1 MSP 7.0 7.1 14-4940-00343 MCD PRE MBG 6.0 MCD PRE MCD PRE 2.0 11-5159-00064 2.1.1416.1 2.1.1415.2 Contact MSA (MSAinfo@mitel.com) Contact MSA (MSAinfo@mitel.com) 39

MiVoice Office 250 Certifications These sections list all the Interops that have been done on MiVoice Office. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. MiVoice Office SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Office. SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order. Provider Status MSA Member Level Rel Config Guide Accessline 5.0 09-5159-00044_2 AT&T Flexreach AT&T Flexreach with MBG 5.1 13-4940-00225 6.0 13-4940-00232_2 BabyTel 6.0 15-4940-00382 BandTel 3.1 NA Broadview MSP 6.0 13-4940-00233 40

Provider Status MSA Member Level Rel Config Guide Broadvox 5.0 09-4940-00078_2 BT Wholesale 6.0 SP3 15-4940-00387 BT Wholesale (WSIPT) and Global Services 6.0 SP3 15-4940-00397 Century Link 6.0 SP1 15-4940-00408 Earthlink 5.0 11-4940-00180 Engin 6.0 SP1 14-4940-00332 Frontier 5.1 PR3 12-4940-00210 Fuse3 11-4940-00163 G12 MDP 6.0 SP3 15-4940-00398 Gamma 5.1 09-5159-00043_2 Global Crossing 5.0 11-4940-00173 41

Provider Status MSA Member Level Rel Config Guide HIPCOM MDP 10-4940-00132_2 Integra 10-4940-00149 Level 3 5 12-4940-00194 Mitel NetSolutions Mitel Variou s MTS Allstream 5 09-4940-00096_3 MTS Allstream w/mbg via MPLS 6.0 SP2 15-4940-00357 MTS Allstream (no MBG) 6.0 SP1 14-4940-00340 MTS Allstream wo/mbg via MPLS 6.0 SP1 15-4940-00358 nexvortex MDP 6.0 SP3 15-4940-00410 Paetec - Broadsoft 10-4940-00112_3 TalkTalk Business (Opal) 10-4940-00148 42

Provider Status MSA Member Level Rel Config Guide Telstra 6.0 13-4940-00268 Time Warner (TW Telecom) 6.0 14-4940-00288 Time Warner Cable MDP 6.0 SP2 15-4940-00364 Voiceflex 3.1 09-5159-00042 WCI 3.2 10.4940-00101 Windstream 6.0 10-4940-00103_2 Windstream/Nuvox 10-4940-00150 XO Communications MDP 6.0 10-4940-00106_3 43

SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order. SIP Devices Model MiVO Rel Status MSA Member Level Config Guide Algo 8180 5.1 11-4940-00166_4 Algo 8028 5.0 12-4940-00208_3 Ascom IP DECT 6.0 MSP 14-4940-00311 Ascom I62 6.0 MSP 14-4940-00310 Aastra 67xx 6.0 Mitel 14-4940-00301 Aastra 68xx 6.0 Mitel 14-4940-00305 Aastra SIP DECT 6.0 Mitel 14-4940-00308 Citel Portico 5.0 11-5159-00076_3 44

SIP Devices Model MiVO Rel Status MSA Member Level Config Guide CounterPath CounterPath CounterPath Bria (MAC) X-Lite (Win) X-Lite (MAC) 5 12-4940-00199_3 5.1 11-5159-00075_4 5.1 12-4940-00206_3 Linksys SPA122 5.1 SP4 13-4940-00258_3 Polycom Polycom Polycom Sound Station IP 5000 Sound Station IP 7000 8020/803 0 11-4940-00157 11-4940-00158_3 5.0 11-5159-00068_4 Polycom Spectralink 8450 5.0 MSP 11-4940-00177_3 45

SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. Gateway Model MiVO Rel Status MSA Member Level Config Guide Audiocodes MP118 6.0 MSP 10-4940-00114_3 Linksys SPA2102 10-4940-00144_3 Media 5 Mediatrix Media 5 Mediatrix 3XXX Series MDP 4100 series MDP 10-4940-00145_3 Mitel Mitel TA7102i (Mediatrix 4102) TA7104i (Mediatrix C710) 6.0 SP2 Mitel 15-4940-00373 6.0 SP2 Mitel 15-4940-00372_2 VOPTech VG1042 5 11-5156-00070 46

SIP Firewall / Enterprise Session Border Controller Following is a list of Certified SIP Firewalls in Alphabetical order. Vendor Product Version MiVO Rel Status MSA Member Level Config Guide Mitel Multi-Protocol Border Gateway (MBG) 5.0 Mitel Refer to service/device specific reference guide Mitel MiVB 6.0 Mitel 09-5159-00038_6 47

SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor Product Version Status MSA Member Level Config Guide Benbria BlazeCast Paging Benbria BlazeCast Paging Server T6.1.4 MPP 14-4940-00328 GFI GFI FaxMaker 15.0 5.1 12-4940-00224 Voice4Net epbx and EBS Server 5.0 MDP 12-4940-00204 48

Enterprise SIP Servers Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above. Vendor Vendor Product Version MiVO Rel Status MSA Member Level Comment Config Guide Aastra A400 6.0 Mitel Trunkside 14-4940-00341 Broadsoft 20 SP1 6.0 MDP Trunkside integration 14-4940-00335 Metaswitch 7.3 5.0 Trunkside integration 11-4940-00184 Mitel 3300 Rel 10 3.2 Mitel Trunkside integration 09-5159-00038 Nortel BCM 50 5.0 Trunkside integration 11-4940-00170 49

MiVoice Office OAI Compatibility The following list the OAI Interops that have been completed on MiVoice Office. Vendor Product MSA Member Level Product Certification Status MiVO Rel Product Rel Config Guide Hansen Software Corporation CASH+ V3.0 N/A OAISYS Tracer/Talkument Mitel 6.2.1230 11-5159-00066 Trisys, Inc. Tapit Nova N/A Trisys, Inc. Tapit Call Accounting N/A Xarios Ltd. Xarios Application Server V2 - U.S. & UK MSP 3.1 /3.2 2.0.1.0b /2.1.1416.1 Contact MSA (MSAinfo@mitel.com) Xarios Ltd. Campaign Manager MSP 3.2 3.0.1692.1 Xarios Ltd. Xarios Phone Manage MSP 6.0 Contact MSA (MSAinfo@mitel.com) Xarios Ltd. Xarios Dialer - U.S. MSP Contact MSA (MSAinfo@mitel.com) Xarios Ltd. Xarios Call Recorder - Express, Professional & Team Leader MSP Contact MSA (MSAinfo@mitel.com) 50

Vendor Product MSA Member Level Product Certification Status MiVO Rel Product Rel Config Guide 51

MiVoice Office 400 Certifications Certified Applications Alarm Server Asperi GmbH: MAS-L Alarm Server MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS. v3.0 MQT MiVoice Office 400 R3.1 DE, EN AT, CH 2014-09-26 ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media. 11.5 MQT MiVoice Office 400 R3.1 DE, EN, FR, IT CH 2014-06-30 Bavicom: CLE-270 Alarm Server 52

Alarm System CD-TOC and eoperating System CLE-270 provide the functionality of a Web based building surveillance system, that can be extended with digital and analog inputs and outputs as well as interfaces (TCP/IP or serial). With the integrated clock timer buildings can be operated fully automatically. Incoming alarms can be read either on the browser user interface or on the touch panel. Over the ATAS interface the alarms can be transmitted to the Aastra 400 and displayed on the DECT devices. These interfaces can also receive and interpret key commands from the DECT devices. v2.5 MQT MiVoice Office 400 R2.1 DE, EN, FR CH 2013-08-08 Beralarm: B600 / B700 Alarm Server The Beralarm Alarm Server B600 / B700 provides the functionality connecting physical contact entries, ESPA 4.4.4 or KNX based 3rd party equipment like nurse call, dementia, fire alarm and control systems, logging, analyzing and signalling occurring events to system terminals of the IntelliGate IP PBX, handling alarm escalation scenarios and fully supporting the Aastra 160 Safeguard and DECT location features. Version Status Mitel Product Version Language Region Date 7.0 MCT MiVoice Office 400 R DE, EN, FR, IT global 2015-08-06 7.0 MCT MiVoice Office 400 R3.2 DE, EN, FR, IT global 2015-05-07 INAX: ixarma Alarm Server ixarma monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of 53

alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS. 3.0 MQT MiVoice Office 400 R1.2 DE, EN AT, CH 2014-02-24 IQ Messenger: IQ Messenger Alarm Server IQ Messenger provides a full IP any-to-any supervised Messaging and Alarming platform without vendor preference. It is the intelligent hub between a broad range of new and existing branch specific communication and messaging systems. MQT MiVoice Office 400 R3.2 EN NL 2014-09-26 New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 54

8.0 MQT MiVoice Office 400 R3.2 DE, EN, ES, FR, IT, NL CH 2015-04-07 NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities. 1.11 MQT MiVoice Office 400 R2.1 DE, EN, IT CH 2013-05-06 NovaLink: NovaAlert Alarm Server NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group. 9.8 MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, NL CH 2014-09-26 Telecom: Jordaan Universal Messaging Server Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP s. 55

1.1 MQT MiVoice Office 400 R3.1 EN, NL NL 2014-07.31 Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety. 1.00c MQT MiVoice Office 400 R2.1 DE, EN CH 2012-06-15 Auto Attendant and IVR New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 8.0 MQT MiVoice Office 400 R3.2 DE, EN, ES, FR, IT, NL CH 2015-04-07 NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities. 56

1.11 MQT MiVoice Office 400 R2.1 DE, EN, IT CH 2013-05-06 Automated Call Distribution Datatal: Flexi Presentity for MiVoice Office 400 Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, E-mail and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) Operator and Presence and integrated Tele Conference. 5.9 MQT MiVoice Office 400 R3.1 DK, EN, NO, SE SE 2014-06-13 Time Communications: Report Suite ACD for MiVoice Office 400 The Report Suite provides an ACD Wallboard Web interface, ACD Reports and Call Management Web interface functionality for the OIP Call Center and IntelliGate and Aastra 400 communication systems. 57

2.0 MQT MiVoice Office 400 R1.x, R2.1 EN UK 2013-07-22 Call Data Accounting GT2F: GlobalTax CDA GLOBALTAX provides Call Accounting and Telecom Cost Management functionality. 2.1.3 MQT MiVoice Office 400 R2.x, R3.x EN, FR CH, FR, MEA 2013-07-04 MSI Solutions: PhoneStat CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable. V3.2 MQT MiVoice Office 400 R2.1, R3.0 DE, EN, FR, IT, RU CH, DE 2012-08-28 Soft-ex: Ringmaster / Optimiser CDA 58

Soft-ex s Ringmaster is a telephone call accounting system which has been created for use with different market segments from the very small, sometimes bundled by distributors to very large multi-site multi-national versions. Soft-ex s Optimiser is a version of the product supplied to larger customers using the same core software. 5.5 MQT MiVoice Office 400 R3.0 EN MEA 2014-03-28 Contact Center Grutzeck: AG-VIP contact management AG-VIP provides a flexible CRM- and Contact-Center software solution incl. workflow- and ticketing system allowing to efficiently run outgoing call campaigns. 1.43 MQT MiVoice Office 400 R3.2 SP1, R DE, EN, FR, TK CH 2015-07-02 Voxtron: Communication Center Voxtron Communication Center is a multimedia customer interaction solution addressing the needs of SMEs. It offers a web-based easyto-use central configuration and administration interface and enables a company to interact quickly with its customers via voice, email, fax, chat and SMS. 59

Restrictions on integration with MiVoice Office 400: The VCC client shows minor limitations in call control, call monitoring and call logging. For further details please refer to the corresponding test report. 11 MQT MiVoice Office 400 R3.0 diverse BE 2014-06-19 CTI and Dialer C4B: XPhone CTI XPhone provides the following components: XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves communication and enables efficient workflows for everyday business tasks XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voicemail and text messaging XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data 4.4.4 MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, PT CH 2013-01-23 Caseris: CAESAR 60

CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 10.7 MQT MiVoice Office 400 R3.0 DE DE 2013-07-23 Datatal: Flexi Presentity Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, E-mail and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) Operator and Presence and integrated Tele Conference. 5.9 MQT MiVoice Office 400 R3.1 DK, EN, NO, SE SE 2014-06-13 Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets 61

Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT global 2015-10-15 Recording Solutions Jusan: Recall IP Recording Jusan's Recall IP provides recording and storage of telephone calls made via IP extensions of Aastra s IP telephone systems. Product is based on a client-server architecture with Windows based software applications, SQL database and CTI technology. It is a feature rich, high performance device, which provides the customer with a reliable, scalable and markedly usable call recording solution including also real-time call monitoring and listening. 5 MQT MiVoice Office 400 R3.0 ES ES 2013-11-07 NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities. 1.11 MQT MiVoice Office 400 R2.1 DE, EN, IT CH 2013-05-06 62

Tollring: Call Recorder The Tollring Call Recorder provides call recording functionality within an integrated solution with the Aastra 400. The users is able to instantly see much more detail associated to the call recording including Contact Name and CLI, Extension Numbers that have participated and DDI called. This level of information is automatically updated and read from the database which means there is no need to update tables on the call recording server making the system fully integrated with the Aastra 400. As soon as the Aastra 400 directory is updated, the call recorder data is updated in real time making call recording searching and evaluation simple with 100% accuracy. 2.1 MQT MiVoice Office 400 R1.x, R2.x EN UK 2013-02-07 UC and UCC C4B: XPhone CTI XPhone provides the following components: XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves communication and enables efficient workflows for everyday business tasks XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voicemail and text messaging XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data 4.4.4 MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, PT CH 2013-01-23 63

Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 10.7 MQT MiVoice Office 400 R3.0 DE DE 2013-07-23 Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT global 2015-10-15 Unified Messaging Systems (UMS) 64 Caseris: CAESAR

CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 10.7 MQT MiVoice Office 400 R3.0 DE DE 2013-07-23 Certified Devices Door interfaces 2N Telekommunikace: Helios Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available: Helios IP Vario Helios IP Uni Helios IP Safety Helios IP Force Known Restrictions: BluStar for PC as well as BluStar for ipad/iphone Helios IP can only be used in audio mode (no video), while 8000i also supports video. Version Status Mitel Product Version Language Region Date 1.15 MCT MiVoice Office 400 R2.1, R3.0 CZ, EN global 2012-09-06 65

Alphatech The Slim DoorPhone provides an analogue door interface. All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses. 3.4 MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH 2014-02-24 TCS AG: different Audio and Video Door Interfaces These door intercoms perfectly combine the most advanced technology with a unique design. TKI 12 IPVPUK0x FBI6101 The TKI 12 is a variable communication system supporting voice The IPVPUK0x is a variable communication system supporting both voice and video transmission in an IP environment using the SIP protocol. The FBI6101 is a variable communication system All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses. TKI 12 1.0 MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH 2014-08-22 IPVPUK0x 1.7 MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH 2014-08-22 FBI6101 7.1 MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH 2014-08-22 66

Headsets GN NetCom (Jabra): headsets Status Mitel Product GN NetCom Product Region Date MAT Mitel Soft Phone BluStar MAT Mitel BluStar MAT Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uc BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444 global 2015-09-30 global 2015-09-30 global 2015-09-30 Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. Status Mitel Product Region Date MCT various terminals and soft phones global 2014-06-30 67

Certified Verticals Healthcare Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety. 1.00c MQT MiVoice Office 400 R2.x DE, EN CH 2012-06-15 PMS, Hospitality Micros Fidelio: PMS Micros Fidelio provides Property Management Systems (PMS) using the Industry Standard protocol FIAS to integrate with different communication systems and the FIAS interface is also supported by several other PMS providers. Suite8 PMS v8.8 Opera Suite PMS v and v5.0 Fidelio Front Office v6.2 Fidelio Suite v7.1 Version Status Mitel Product Version Language Region Date div. MAT MiVoice Office 400 R2.x, R3.x, R4.x DE, EN, FR, IT global 2012-05-31 68

69 Technical Reference Guide

MiVoice MX-ONE Certifications Certified Applications Alarm Server ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media. MQT MiVoice MX-ONE 5.0 DE, EN, FR, IT CH 2014-06-17 New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 7.8 MQT MiVoice MX-ONE 5.0 DE, EN, ES, FR, IT, NL CH 2015-04-07 70

Auto Attendant and IVR DATATAL: FLEXITID IVR Flexi TID is an interactive voice-response (IVR) based booking system with Callback. Instead of setting an incoming call in a queue, the system automatically books a Callback time. The caller chooses a suitable Callback time, which is later initiated via a web interface by the called person. 5.11 MQT MiVoice MX-ONE 6.0 SE, EN SE 2015-09-15 5.7 MQT MiVoice MX-ONE v4.1 SE SE 2012-03-22 NEW VOICE: MOBICALL ALARM SERVER MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 7.8 MQT MiVoice MX-ONE 5.0 DE, EN, ES, FR, IT, NL CH 2015-04-07 Automated Call Distribution CSC Sverige: ACD Embrace for MiVoice MX-ONE 71

CSC s Embrace provides a solution for cost effective handling of customer interaction via relevant electronic channels such as telephony, chat, web, click to call, web forms, SMS, E-mail and Fax. Embrace presents the calls and transactions from above mentioned channels to the enterprise contact center in one universal and prioritized queue. 7.0 MQT MiVoice MX-ONE v4.1 EN, SE SE 2011-06-29 Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities. While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems. 5.0 MQT MX-ONE 6.0 DE CH 2015-11-19 GT2F: GLOBALTAX CDA GLOBALTAX provides Call Accounting and Telecom Cost Management functionality. 72

2.1.3 MQT MiVoice MX-ONE 5.0 EN, FR CH, FR, MEA 2013-07-04 MSI SOLUTIONS: PHONESTAT CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable. V3.2 MQT MiVoice MX-ONE 5.0 DE, EN, FR, IT, RU CH, DE 2013-04-23 Soft-ex: Ringmaster / Optimizer CDA Soft-ex s Ringmaster is a telephone call accounting system which has been created for use with different market segments from the very small, sometimes bundled by distributors to very large multi-site multi-national versions. Soft-ex s Optimiser is a version of the product supplied to larger customers using the same core software. 5.5 MQT MiVoice MX-ONE 5.0 EN MEA 2014-03-28 TELEOPTI: TELEOPTIPRO CDA 73

Teleopti Pro is a TEM (Telecom Expense Management) solution that controls costs, monitors quality and manages all communication devices and services. Irrespective of telephony type, you get all information about costs, services, traffic, mobiles and devices in one place. You see where equipment is located, where costs are generated and that the right amounts are being paid. Result: lower costs, less administration and simplified internal processes. 7.3 MQT MiVoice MX-ONE v4.1 EN SE 2010-12-21 Contact Center Aurora Innovation: TeleQ Appointment Management TeleQ is a Client/Server Appointment Management Solution and is the ultimate cloud based telephony option for organizations that receive a vast number of calls during specific times over the day and have high standards in availability. With the unique, scheduled call back function, TeleQ spreads out the calls throughout the day so that you are able to answer an increased number of calls with unaltered personnel strength. Product provides prioritizing of calls, services in the cloud and statistics. 5.0 MQT MiVoice MX-ONE 5.0 various SE 2014-11-20 Cention Contact Center Cention Contact Centre provides a ticketing system that handles multi media interaction between customers and agents. It has e-mail, Social Media, SMS support as well as FAQ, ticketing and customer history databases. Therefore, the combination of Cention Contact Centre and the Aastra Call Center Solidus ecare offers a total solution in an integrated way. 74

Version Status Mitel Product Version Language Region Date 3.6 MCT MiVoice MX-ONE 5.0 EN Global 2014-06-02 Enghouse: Trio Enterprise CTI and CC 6.0 MQT MiVoice MX-ONE 6.0 DE, DK, EN, NO, SE SE 2015-06-25 MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE 2013-01-24 3.2 MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE 2011-12-20 3.2 MQT MiVoice MX-ONE v4.1 EN SE 2010-09-02 3.2 MQT MiVoice MX-ONE v3.2 EN SE 2009-01-04 Genesys: Call Center Suite via T-Server Genesys T-Server interfaces with the Application Link CSTA1 ASN.1 interface and acts as middleware providing full CTI capability for the Genesys Call Center suites of software. T-Server provides support for all CTI functionality made available by Application Link, providing translation and adaptation where discrepancies exist between the MX1 and the Genesys representation of particular scenarios. 8.0 MQT MiVoice MX-ONE v4.1 DE, EN DE 2011-03-30 75

CTI and Dialer Enghouse: Trio Enterprise CTI and CC Trio Enterprise provides call and contact center & attendant switchboard functionality. 6.0 MQT MiVoice MX-ONE 6.0 DE, DK, EN, NO, SE SE 2015-06-25 MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE 2013-01-24 3.2 MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE 2011-12-20 Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) 76

MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice MX-ONE 5.x, 6.x DE, EN, FR, IT global 2015-10-15 Mobility and Fixed Mobile Convergence Optimobile: Dual Mode Server and Client FMC OptiMobile s Dual Mode Client and Server provide Voice Call Continuity (VCC) between voice over IP (VoIP) via wireless local area networks (WiFi/WLAN) and cellular networks - thus supporting dual-mode (Wi-Fi public cellular) services for mobile phone users. v2 / v3 MQT MiVoice MX-ONE v4.1 EN SE 2010-12-16 Recording Solutions ASC telecom: EVOip Voice Recording ASC s VoIP recording software, EVOip, captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It offers the strictest adherence to security requirements, meeting the payment card industry s PCI DSS standards. The software offers post-compression to reduce bandwidth requirements and increase channel hour capacity while providing significant 77

savings in power and storage costs by avoiding operation at peak hours. ASC s VoIP recording solution comprises active and passive components. Version Status Mitel Product Version Language Region Date 10.0 MAT MiVoice MX-ONE 5.0 DE, EN global 2012-08-21 10.0 MQT MiVoice MX-ONE v4.1 DE, EN global 2011-04-30 Globitel: SpeechLog Recording Globitel s SpeechLog is one of the leading solutions world-wide for call recording & quality monitoring that offers and empowers the ability to record, store and manipulate bidirectional conversation over different telephony interfaces and/or radio transmission. 3.0 MQT MiVoice MX-ONE 5.0 DE, EN, Arabic MEA 2011-09-16 NICE: SmartCenter Suite Recording NICE Smart Center Suite Release 4.1 is a suite of pre-packaged business solutions that address specific business issues, powered by best-in-class functional components spanning call recording, quality management, multi-channel interaction analytics, workforce management and performance management. The business solutions address interactions across a variety of channels, from audio, email and chat to social media and text messaging, and include nine packaged offerings: Customer Churn Reduction, Sales Effectiveness, Customer Experience, Marketing Effectiveness, Collections Optimization, Quality Optimization, First Call Resolution Optimization, Average Handle Time Optimization, and Compliance Management. These solutions can be deployed on premise, in a hosted model, or via a managed service, and can be implemented standalone or fully integrated with customer relationship management and business intelligence solutions. Version Status Mitel Product Version Language Region Date 78

4.1 MAT MiVoice MX-ONE 5.0 EN, FR, DE, RU, PT, ES... Global 2013-12-06 4.1 MQT MiVoice MX-ONE v4.1 EN, FR, DE, RU, PT, ES... SE 2012-01-20 Red Box Recorders: Quantify Recording Suite Quantify Recording Suite provides a complete range of voice recording interfaces and applications to offer customers across all industries the ability to capture, retain and replay audio, video and data communications to meet their regulatory, compliance or business goals. It offers a huge range of features to allow customers to customize the solution specifically to their needs with a suite of applications to allow for all the needs of the users to be met in a modular cost effective way. Feature include: Recording of audio, screens and data, Archiving, Replay, PCI Compliance, Annotation, Live monitoring of Audio, Quality Management, Workforce Management, Call Logging and Audio Analytics, plus applications to simplify compliance and access. With integrated functionality to meet the needs of any industry and the easy to use API, it offers any level of integration with any infrastructure, allowing for a simple cost effective integrated solution. 3A MQT MiVoice MX-ONE 5.0 various Country A 2013-xx-yy Retia: ReDat Recording System The ReDat Recording System provides call recording (analog, TDM and VoIP), quality management and speech analysis functionality. It consists of the ReDat Applicatino Server and the ReDat VoIP Recorder. 3.16/1.12 MQT MiVoice MX-ONE v4.1 CZ, DE, EN CEE 2012-01-11 79

TeleFinity: LogFinity Recording System LogFinity IP and LogFinity Ent are state-of-the-art, robust, reliable, scalable and cost effective PC based recording solutions with an open platform architecture. 2.2 MQT MiVoice MX-ONE v4.1 EN MEA 2011-05-25 UC and UCC Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice MX-ONE 5.x, 6.x DE, EN, FR, IT global 2015-10-15 80

Unified Messaging Systems (UMS) Imagicle: StoneFax and Blues Enterprise StoneFax is a fully software based IP fax server that offers full convergence with communication systems and maximizes the investment return on customers IP PBX systems. Thanks to StoneFax, any user in a Company can send and receive faxes in electronic format, as simple as using e-mail or printing a document and keeping the confidentiality of a personal communication. Blue s Enterprise 4 and Professional are most advanced solutions for monitoring and analysing the telephone traffic of Small, Medium and Large enterprises. Thanks to an easy and ready to use (web) interface and unique tools for the integration with company applications and databases, Blue s Accounting Products improves customers savings and efficiency in a brand new way. 2012.12 MQT MiVoice MX-ONE 5.0 various IT 2014-04-03 Certified Devices Door interfaces LinkCom: Slim IP Door Phone The Slim video IP door phone is SIP based. In addition to voice, the video IP door phone is able to broadcast the video stream to IP phones or soft phones supporting video (H.263 codec, H.264 is in preparation). You can take control of the door directly from your telephone or your soft phone. v1.5 MQT MiVoice MX-ONE v4.1 EN, FR CEE 2011-10-26 81

Headsets GN NetCom (Jabra): headsets Status Mitel Product GN NetCom Product Region Date MAT Mitel Soft Phone BluStar MAT Mitel BluStar MAT Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uc BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444 global 2015-09-30 global 2015-09-30 global 2015-09-30 Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. 82

Status Mitel Product Region Date MCT various terminals and soft phones global 2014-06-30 Operator Consoles Enghouse: Trio Enterprise CTI and CC Trio Enterprise provides call and contact center & attendant switchboard functionality. 6.0 MQT MiVoice MX-ONE 6.0 DE, DK, EN, NO, SE SE 2015-06-25 MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE 2013-01-24 3.2 MQT MiVoice MX-ONE 5.0 DE, DK, EN, NO, SE SE 2011-12-20 Kalix Tele24 Connect Server Connect Server provides Call handling functionality and Kalix Tele24 is offering switchboard operator services for companies who want to outsource such services. 1.9 MQT MiVoice MX-ONE v4.1 SE SE 2012-01-17 83

TTC Marconi: KONOS-DOT Dispatcher Console TTC Marconi s KONOS DOT dispatcher console is a core element of the KONOS product line of communication and control products intended for complex control tasks, dispatching control, operative communication and phone call processing. The core functionality of the console as a flexible dispatching workstation is extended by highly integrated modules supporting the radio communications networks, special wired network and external data sources. 1.8 MQT MiVoice MX-ONE v4.1 CZ, EN, RU CEE 2012-03-30 SIP Phones Ascom: i62 VoWiFi Phone The i62 handset provides wireless VoIP, messaging and alarm over a Wi-Fi / 802.11 network and is adapted for use in specific professional working environments. 3.4 MQT MiVoice MX-ONE 5.0 various BE 2013-02-04 TeleMatrix: 3300IP Phone The 3300 by TeleMatrix will change the way you think about telephones. Designed from inception to be the undisputed next generation of world-class telephones, the 3300 Series comes in your choice of black or ash. Plus now you can easily add that distinctive colour cradle that perfectly coordinates with your colour scheme. Colour inserts optional. 84

MQT MiVoice MX-ONE v3.2 DE, EN, ES, FR, IT CEE 2010-08-27 TeleMatrix: 9600IP Phone The Marquis 9600* DECT Cordless Series with multiple handsets represent the new cordless generation from TeleMatrix. The new DECT (Digitally Enhanced Cordless Telecommunications) clear-channel technology, coupled with TeleMatrix s dynamic telephone designs, is revolutionizing the hotel cordless world. The TeleMatrix Cordless Series comes in your choice of black or ash, with a stunning custom designer option of 7 colour inserts. MQT MiVoice MX-ONE v3.2 DE, EN, ES, FR, IT CEE 2010-08-27 Certified IT Components Gateways 85 InGate: SIParator (SBC) Ingate s SIParator provides Enterprise Session Border Controller functionality which enables companies to use SIP based communication outside the LAN. Specifically, the Ingate products are used in SIP Trunking applications and to connect remote users to a company s IP PBX with high security. Version Status Mitel Product Version Language Region Date 4.1 MCT MiVoice MX-ONE v4.1, 5.0 EN, SE global 2012-05-30

LinkCom: Link Gate SIP Gateway The Link Gate SIP Gateway provides GSM connectivity and a telephony backup to a VoIP infrastructure and avoids total breakdown in case of internet failure. It also optimizes fixed-to-mobile communication cost and integrates features as Smart Call Back and SMS server. v1.5 MQT MiVoice MX-ONE v4.1 EN, FR CEE 2011-10-26 Network Equipment AppNeta: PathView Cloud (Network Analysis Tool) PathView Cloud equips customers to meet the demands of application delivery today. It offers an unprecedented 360º view into your own networks as well as networks you do not own or control and is the industry s first suite of services to integrate insight from every element of the network performance stack: path, packet, flow and device. Armed with this unlimited perspective, customers can ensure that in spite of more services and complexity on their network, they ll have fewer network problems, better application performance and superior end user experiences. Version Status Mitel Product Version Language Region Date 6.0 MCT MiVoice MX-ONE 5.0, 6.0 EN global 2013-02-15 86 HP ProCurve: 5406zl (Switch) The HP ProCurve Switch 5400zl Series consists of the most advanced intelligent switches in the HP ProCurve Networking product line. The 5400zl series includes 6-slot and 12-slot chassis and associated zl modules and bundles. The foundation for all of these switches is a

purpose-built, programmable ProVision ASIC that allows the most demanding networking features, such as Quality of Service (QoS) and security, to be implemented in a scalable yet granular fashion. With 10/100, Gigabit and 10G interfaces, integrated PoE+ on 10/100 & 10/100/1000Base-T ports, and a choice of form factors, the 5400zl switches offer excellent investment protection, flexibility, and scalability, as well as ease of deployment, operation, and maintenance. Version Status Mitel Product Version Language Region Date J8679A MAT MiVoice MX-ONE v4.1 DE, EN, ES, FR, IT global 2010-02-26 Certified Verticals Banking, Trading IPC: Unigy Trading System Unigy is a single, unified trading communications and applications platform designed to facilitate collaboration and support for different user types across the entire trade lifecycle and which has business continuity options to address failover and resiliency requirements. Version Status Mitel Product Version Language Region Date 1.0 MCT MiVoice MX-ONE v4.1, 5.0 EN Global 2013-01-16 PMS, Hospitality Diavox: Hospitality Media Gateway Plus 87

Diavox s Hospitality Media Gateway Solution offers a complete set of basic and advanced hospitality functionality and features - custom designed to integrate with Aastra s MX-ONE communication system. Some of the major system functions and features for the Hospitality Applications are: Automated Check-in/Check Out Manual Check-in / Check Out through Phones and PMS Batch/Group Check-In/Out e- Check-In for Cruise Ship and University/College Campus Applications Wake-up Calls Scheduled by Room & Name Swap Multiple Languages selection MiniBar Options. Voicemail functionality is offered as an integral parts of the HMG Plus package or separately (Voicemail Plus 5.0) HMG 5.0 MQT MiVoice MX-ONE 5.0 various MEA 2014-08-22 VM 5.0 MQT MiVoice MX-ONE 5.0 various MEA 2014-08-22 Visually Impaired Handy Tech: BrailleStar Braille Equipment With Handy Tech s BrailleStar equipment Aastra s InAttent offers a fully functional workplace for visually impaired persons. The combination delivers on-screen information allowing to read screen information with a Handy Tech Braille display. The Screen reader software is customized for the Aastra InAttend and grants access to all information needed to manage incoming calls and line-state monitoring. Status Mitel Product Version Language Region Date MAT MiVoice MX-ONE 5.0 diverse global 2011-08-09 88

89 Technical Reference Guide

MiVoice 5000 Certifications Certified Applications Automated Speech recognition Sikom: VoiceMan ASR Increasing the availability of switchboard and reception, lowering the costs for 24/7 services, leveraging new potentials in customer care and helping to make industrial routing applications more efficient - for ever more businesses automatic voice recognition systems have become significant parts of their communication strategy and an important factor for competitiveness. What makes the difference today is not the question if a company has a voice portal but the right choice of portal. One requirement are natural conversation situations. Systems must be able to understand colloquial expressions as well as full sentences. They must also be interruptible, easy to operate, quickly to integrate, scalable at low cost and trend-setting to enable the integration of multimodal interactions. To meet all these needs, there is only one solution: Sikom's multimedia voice dialog system VoiceMan. 7.5 MQT MiVoice 5000 R5.2 DE, EN DE 2011-02-09 Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities. 90

While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems. 4.3 MQT MiVoice 5000 R5.1 DE CH, DE 2009-08-27 MSI Solutions: PhoneStat CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable. V3.2 MQT MiVoice 5000 R5.3 DE, EN, FR, IT, RU CH, DE 2012-08-28 CTI and Dialer Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 91

10.4 MQT MiVoice 5000 R5.1 DE CH, DE 2009-06-18 Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice 5000 R5.x, R6.x DE, EN, FR, IT global 2015-10-15 ilink: ioffice Communicator ioffice Communicator is a plug-in to Lotus Notes Sametime. It provides CTI functionalkty using the ilink product Teamcall, which interfaces to IP PBX systems via CSTA. TeamCall implicitly is included within the qualification of ioffice Communicator. ioffice Communicator requires the TeamCall Server middle-ware from ilinik to connect with Aastra 5000 and MX-ONE communication systems. Multi-site configurations with large Aastra 5000 sites have not been fully tested and will be verified with the first large customer, who should be treated as a Field Trial customer. 92

1.1 MQT MiVoice 5000 R5.1 DE, EN, FR DE 2010-08-31 Mobility and Fixed Mobile Convergence QuesCom: Mobility Solutions FMC QuesCom offers a 3rd Generation IP/GSM Gateway including FAX, SMS to Email and Email to FAX, SMS and also offers MobiQ, a user friendly GUI making your mobile behave like a PBX extension. QuesCom 300 gateway connects your different telecom networks, landline, mobile and VoIP - reducing your phone bill and improving your productivity. Version Status Mitel Product Version Language Region Date 5.2 MCT MiVoice 5000 R5.1 EN, FR global 2010-06-11 UC and UCC Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 93

10.4 MQT MiVoice 5000 R5.1 DE CH, DE 2009-06-18 Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT MiVoice 5000 R5.x, R6.x DE, EN, FR, IT global 2015-10-15 Unified Messaging Systems (UMS) Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 94

10.4 MQT MiVoice 5000 R5.1 DE CH, DE 2009-06-18 Certified Devices Door interfaces 2N Telekommunikace: Helios Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available: Helios IP Vario Helios IP Uni Helios IP Safety Helios IP Force Known Restrictions: BluStar for PC as well as BluStar for ipad/iphone Helios IP can only be used in audio mode (no video), while 8000i also supports video. Version Status Mitel Product Version Language Region Date 2.1 MCT MiVoice 5000 R5.4 CZ, EN global 2013-06-14 95

Headsets GN NetCom (Jabra): headsets Status Mitel Product GN NetCom Product Region Date MAT Mitel Soft Phone BluStar MAT Mitel BluStar MAT Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uc BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444 global 2015-09-30 global 2015-09-30 global 2015-09-30 Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. Status Mitel Product Region Date 96

MCT various terminals and soft phones global 2014-06-30 SIP Phones Invoxia: NVX610 Phone Invoxia's SIP Phones NVX610 provide enhanced audio quality, especially in handsfree and conferencing mode as well as simplified user experience based on convergence with smartphones and tablet. V3 MQT MiVoice 5000 R5.3 DE, EN, FR FR 2013-01-11 Certified IT Components Network Equipment 97 Extreme Networks: Summit, Black Diamond and Alpine (Switches) Products from Extreme Networks scale to solve tough voice and security challenges with high availability, crystal clarity, and integrated security features. Our products provide a powerful portfolio to support everything from basic connectivity to advanced, high-speed services for demanding desktop applications. div. MQT MiVoice 5000 R5.1 DE, EN, ES, FR, IT FR 2009-07-16

HP ProCurve: (Switches and WiFi Devices) The ProCurve Switch Series are the next generation of enterprise edge switches, improving features to enhance network edge connectivity and convergence for medium and large enterprises. With proven standards-based technology, these Series enable secure, reliable connectivity for converged network applications. Version Status Mitel Product Version Language Region Date MCT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global 2010-03-02 HP ProCurve: 2626 (Switch) HP Procurve switches enable unified core-to-edge solutions through award-winning ProVision technology, streamlining network operations, management and support. Embrace business opportunity with an HP ProCurve adaptive network. HP ProCurve switch 2626 is certified with Aastra 5000 call manager and Aastra 6757i terminals. Version Status Mitel Product Version Language Region Date J4900A MAT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global 2009-05-20 HP ProCurve: 5406zl (Switch) 98 The HP ProCurve Switch 5400zl Series consists of the most advanced intelligent switches in the HP ProCurve Networking product line. The 5400zl series includes 6-slot and 12-slot chassis and associated zl modules and bundles. The foundation for all of these switches is a purpose-built, programmable ProVision ASIC that allows the most demanding networking features, such as Quality of Service (QoS) and security, to be implemented in a scalable yet granular fashion. With 10/100, Gigabit and 10G interfaces, integrated PoE+ on 10/100 &

10/100/1000Base-T ports, and a choice of form factors, the 5400zl switches offer excellent investment protection, flexibility, and scalability, as well as ease of deployment, operation, and maintenance. Version Status Mitel Product Version Language Region Date J8697A MAT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global 2010-02-26 Certified Verticals Healthcare NEC: ishospital PMS NEC s ishospital is an all-in-one communications, management and billing application for the healthcare market and other institutions, where personal billing is needed. ishospital enables to provide care-free services to individuals like patients and employees. The application can be easily connected to the organization s existing networks, PBX and host systems. 5.1 MQT MiVoice 5000 R5.3 DE, EN, FR, IT CH 2012-05-30 PMS, Hospitality GT2F: GlobalTax Hospitality 99

GT Hospitality provides a hospitality call accounting / CDR analysis software for mono or multi-sites offering integrated hospitality features together with MiVoice 5000. 1.0 MQT MiVoice 5000 R5.4, R6.1 EN, FR CH, FR, MEA 2014-12-03 Visually Impaired AlphaBraille: PhonAlpha Braille Equipment AlphaBraille s Phon Alpha solution for handicapped people provides Braille translation and screen magnification for i2070 clients together with our Aastra 5000 communication server. Version Status Mitel Product Version Language Region Date 7.0 MCT MiVoice 5000 R5.2 FR global 2011-07-21 100

OpenCom 100 / OpenCom 1000 Certifications Certified Applications Alarm Server Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety. 1.11a MQT OpenCom 1000 R6.2 DE, EN CH 2013-01-21 Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities. While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems. 101

4.4 MQT OpenCom 1000 R6.0 DE CH, DE 2011-05-25 4.4 MQT OpenCom 100 R10.0 DE CH, DE 2011-05-25 CTI and Dialer Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT Mitel 100 9.x, 10.x, 11.x DE, EN, FR, IT global 2015-10-15 UC and UCC 102 Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here.

Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets Version Status Mitel Product Version Language Region Date 5.0 MAT Mitel 100 9.x, 10.x, 11.x DE, EN, FR, IT global 2015-10-15 103

Certified Devices Headsets GN NetCom (Jabra): headsets Status Mitel Product GN NetCom Product Region Date MAT Mitel Soft Phone BluStar MAT Mitel BluStar MAT Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uc BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444 global 2015-09-30 global 2015-09-30 global 2015-09-30 Plantronics: Headsets 104

Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. Status Mitel Product Region Date MCT various terminals and soft phones global 2014-06-30 Certified Verticals Healthcare Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety. 1.11a MQT OpenCom 1000 R6.2 DE, EN CH 2013-01-21 105

SIP-DECT Certifications Certified Applications Alarm Server Asperi GmbH: MAS-L Alarm Server MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS. v3.0 MQT SIP-DECT 5.0 DE, EN AT, CH 2014-09-26 ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media. 3.0 MQT SIP-DECT DE, EN, FR, IT CH 2013-03-28 106

IQ Messenger: IQ Messenger Alarm Server IQ Messenger provides a full IP any-to-any supervised Messaging and Alarming platform without vendor preference. It is the intelligent hub between a broad range of new and existing branch specific communication and messaging systems. MQT SIP-DECT 5.0 EN NL 2013-09-26 New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 8.0 MQT Mitel SIP-DECT 5.0 DE, EN, ES, FR, IT, NL CH 2015-08-25 NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities. 1.11 MQT SIP-DECT v DE, EN, IT CH 2013-05-06 107

NovaLink: NovaAlert Alarm Server NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group. 9.8 MQT Mitel SIP-DECT 5.0 DE, EN, ES, FR, IT, NL CH 2014-09-26 Telecom: Jordaan Universal Messaging Server Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP s. 4.1 MQT Mitel SIP-DECT EN, NL NL 2013-07-25 Auto Attendant and IVR New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT. 108

8.0 MQT Mitel SIP-DECT 5.0 DE, EN, ES, FR, IT, NL CH 2015-08-25 NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities. 1.11 MQT SIP-DECT v DE, EN, IT CH 2013-05-06 Certified IT Components Gateways AudioCodes: SPS Lync Gateway AudioCodes SIP Phone Support (SPS) is a value-added application, which enables smooth connectivity of Aastra's SIP-DECT devices into the Microsoft Lync environment. It enables the connection of SIP devices while providing Lync features such as single user identity on multiple devices, enhanced presence and Active Directory integration. SPS also supports advanced features such as call pickup and call park, click to call and Lync response groups. 109

Restriction: 3 way conferencing initiated by IP-DECT are not supported by the application. Note: IP-DECT device can participate in 3 way or N-way conference created by Lync. Version Status Mitel Product Version Language Region Date 3.0 MCT Mitel SIP-DECT 5.0 DE, EN global 2014-05-15 Ferrari: SIP2Lync Gateway OfficeMaster SIP2Lync provides a consequent integration of Aastra SIP-DECT into Microsoft Lync Server 2010. Lync-administrated users can be related to registered devices, so all devices of users are available with one number. During telephone calls the product is able to transmit the actual presence information to Lync. 1.0 MQT Mitel SIP-DECT 2.1 DE, EN DE 2011-08-01 110

Mitel Alarm Server Certifications Vertical Applications Healthcare Schutzengel-Systeme, Dementia Care System Guardian Angel System provides protection mechanisms for elderly care environments offering emergency calls for elderly people and locationing and alarming mechansims, especially for nursing staff taking care for people suffering from dementia. 1.0 MQT Mitel Alarm Server 1.x, 2.x DE, FR CH 2014-08-06 111

3000 Certifications These sections list all the Interops that have been done on the Mitel 3000. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. 3000 SIP Compatibility The following list the SIP Interops that have been completed on the 3000. SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order. Provider Status MSA Member Level Rel Config Guide Windstream 6.01 899 10-4940-00115 Windstream/Nuvox 6.01 899 10-4940-00153 112

Video Certifications These sections list all the video/audio interops that have been done with the MiVoice Video Unit and MiVoice Conference Unit devices. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. Following is a list of Certified SIP Video Devices and Service in Alphabetical order. Device / Service Product Status MSA Member Level MiVB Rel Config Guide Alcatel- Lucent ALU 14-4940-00336 Aastra A5000 Mitel 14-4940-00348 Aastra ClearSpan Mitel 15-4940-00354 Asterisk Asterisk NOW 14-4940-00353 Avaya Aura 13-4940-00229 Avaya Session Manager 13-4940-00267 Bluejeans 13-4940-00269 Broadsoft MDP 13-4940-00283 113

Device / Service Product Status MSA Member Level MiVB Rel Config Guide Broadview MBG Silouette MSP 13-4940-00234 Cisco Call Manager 13-4940-00231 Cisco Telepresenc e VCS 14-4940-00345 CounterPath Bria 14-4940-00292 LifeSize Express 220 5.0 SP2 12-4940-00221_2 LifeSize Icon 6.0 SP1 13-4940-00270 Magor WorkSpace 5.0 SP1 12-4940-00223 Metaswitch 15-4940-00355 Microsoft Lync PRE 15-4940-00395 Mitel Aastra A5000 Mitel 14-4940-00348 Polycom HDX 6.0 12-4940-00213_3 114

Device / Service Product Status MSA Member Level MiVB Rel Config Guide Siemens OpenScape 14-4940-00307 Vidtel Connect and Meet- Me 6.0 13-4940-00254 Vidyo Conference Server 5.0 SP2 PR1 12-4940-00214 Vidyo Vidyoway 7.1 PR1 13-4940-00228_3 Zoom Cloud Video PRE 15-4940-00392 115

Mitel sets 3rd Party SIP Certifications This sections list all the 3 rd Party certifications for the Mitel SIP 53XX series sets. Service Version Sets Ver Status Description Config Guide Broadsoft R19 SP1 53XX 13-4940-00272_2 Broadsoft R19 SP1 53XX Device Management 13-4940-00272_2 Broadsoft R21 SP1 68XX 4.1 15-4940-00407 Metaswitch 8.0 53XX 14-4940-00315 Metaswitch 8.0 53XX Device Management 14-4940-00316 Metaswitch 8.0 Aastra SIP- DECT 15-4940-00385 Metaswitch 9.1 68XX 4.1 15-4940-00391 Verizon 17 sp2 Aastra 68XX 15-4940-00383 116

Appendix A Mitel Interop Certification Levels 117 The following describes the certification levels that Mitel applies to 3PP products and services. Mitel-Approved Test (MAT) Certification. Generally applies for MSA MSP or MPP member products/services that are resold by Mitel. MAT certification utilizes a Mitel-approved testplan for the product/service category, which may be customized as necessary for the specific member product/service. MAT involves testing and/or validation by Mitel of the interface points between the Mitel platform and 3PP product/service, and may also include select evaluation of functional capabilities and documentation. Any limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. Nonetheless, it is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. MAT is reserved for key strategic components of the Mitel 3PP portfolio for which Mitel assumes a significant degree of responsibility for support, often acting as the interface between the customer and the 3PP as necessary. Mitel-Qualified Test (MQT) Certification Applies for various types of MSA member products/services, where a Mitel regional sales organization and the MSA member have mutually agreed to pursue Mitel certification in support of joint business opportunities. MQT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to deploy the solution at a customer site, subject in some cases to certain restrictions or limitations. Any such restrictions or limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. An MQT designation does not in any way imply that all functionality of the MSA member product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the MSA member and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Support for the integrated solution will be provided jointly by the sponsoring regional Mitel sales organization and the MSA member please refer to the Mitel Config Guide for further information. Mitel-Compatible Test (MCT) Certification. Applies for MSA MDP and higher member products/services, where the MSA member has optionally elected to pursue Mitel certification, as well as for certain other 3PP products/services where Mitel unilaterally elects to certify interoperability. MCT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to declare MCT certification. Any limitations identified during the testing are

documented in a formal test report and/or Mitel Config Guide. An MCT designation does not in any way imply that all functionality of the 3PP product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Mitel Product Support will provide support assistance related to the interop, but issues unique or specific to the 3PP will be referred to the 3PP as appropriate. Self-Assessment Test (SAT) Certification. Denotes that the 3PP provider of the product/service has performed the interop testing they deem necessary to interoperate successfully with the Mitel platform, and has asserted to Mitel that the interop was successful. While the 3PP may provide interop documentation to Mitel for informal review and archiving, Mitel does not formally review or approve the 3PP SAT results. Completion of SAT is generally a prerequisite for a 3PP to pursue MCT, MQT or MAT certification activities with Mitel. All support requests related to the SAT interop are referred by Mitel Product Support directly to the 3PP, as they are the ones making the assertion of compatibility, not Mitel. For informational purposes only, field-assessed means that the product/service has been reported to have been tested and/or used successfully in the field, though available details of such testing may be limited or vary widely. Mitel Product Support does NOT apply to fieldassessed interops. Mitel Solutions Alliance Membership (MSA) Levels MSA is a comprehensive program enabling a wide range of 3PPs to successfully create products and services that integrate and/or interoperate with Mitel s core business communications portfolio. It also aids in creating awareness of these products and services among Mitel retail channel sales partners and end customers. Through MSA, Mitel builds alliances with those 3PPs that share and complement our market vision, and can help us implement it rapidly and successfully. By joining MSA, 3PP members gain access to Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to Mitel customers. Refer to www.mitel.com/msa for more information. MSA offers the following primary membership levels. The MSA Developer Partner (MDP) level is the entry point into the MSA program for all developer and service provider partners seeking to enable integration, interoperability, deployment & support with Mitel platforms. 118

The MSA Solution Partner (MSP) level is for 3PPs whose products, solutions or services are resold by Mitel or where Mitel and the 3PP have mutually agreed to pursue strategic opportunities or markets. They require sponsorship by Mitel stakeholders, and receive all MDP benefits, plus additional benefits including greater channel visibility. Because products from these partners may be sold and supported by Mitel into our channel sales organizations, additional business and technical requirements apply, as determined by the internal Mitel sponsor. The MSA Premier Partner (MPP) level is for relationships that bring strategic or specialized value to Mitel. They require sponsorship by Mitel stakeholders, and receive all MSP benefits plus additional benefits including extensive collaboration and goto-market support from Mitel Product Line Management. 119

120 Technical Reference Guide