Business Solutions with MTN.

Business Solutions with MTN. 1

Contents Introduction 3 Private APN s 4 MTN Dedicated Access 6 MTN Direct Connect 7 Least Cost Routing (LCR) 12 Y ello SMS 14 2 2

Introduction At MTN, we understand that starting and sustaining a business is not an easy task especially if you don t have the right tools to support you. MTN Enterprise Solutions introduces some of the cutting edge innovations designed to support both SME s and large corporates alike in increasing corporate communication at reasonable cost. As MTN, we pride ourselves in offering some of the most innovative, robust and affordable products in the market. Whether you are a business looking for extra capacity for your mission, or one looking for a simple tool to market your products, MTN is the right partner as we understand the growing need for affordable communication in the current economic environment. 3 2

Private APN s connection on the EDGE/3G network. With MTN Zambia s EDGE/ 3G network spread in all the provinces of Zambia, you ll be able to connect to Some of the other applications for Private APN s include; ATM connectivity Point of Sale Equipment Remote access Remote monitoring Vehicle tracking Easy remote access to corporate documents and applications Secure transmission of as documents do not pass through the public internet Increased productivity for mobile workforce Easy communication as it can be done remotely Increased business opportunities as a result of broadened local area network through MTN s wide EDGE/3G network Dedicated access available to reduce the impact of increased network MTN Zambia upon request provides direct access to its network via high capacity data links. Private APN Billing Private APN billing comes in two forms: 1. Reversed Billing: This is where all lines linked to an APN are billed to a single data account. You as a customer receive one invoice detailing how the one plan on your account has been used across the various lines. 2. Forward Billing This is where each line linked to an APN is charged according to its own usage. These lines can be on any of our existing data packages. 4

The rates applicable in each of the two forms are shown below: Private General APN Fees Out of bundle Rate APN Installation (Once off) 1 250 Once APN Installation KR1,250 APN Monthly Subscription 750 APN Monthly Subscription I.P Address rentals 2,50 KR750 (Per MSISDN) Monthly I.P Address rental (Per customer line) KR2,500 Data Package Monthly subscriptions Data Billing Reverse Billed Reverse Billed Pay Per Use 1 KR50,000 With KR0.50/MB out of 100GB Monthly Subscription 10 000 1,00 bundle rate Forward Foward Billed Billed Rates will applied be as to per each existing customer packages line will be as per existing package or pay per use. ** or pay per use. ** Current data packages and pricing shown below Add-On Bundles MTN Broadband Price Subscription Out of Bundle Rate/MB Rate outside allocation Inclusive Value Current (K) Rebased (KR) Current (K) Rebased (KR) Pay 5MB Per Daily Use - 3,000 K1.00/MB 3 999-1 10 MB 10 MB KR5 5,000 5 KR0.50/MB 500 10 MB 0.50 30MB 12,000 12 400 0.40 75 MB 75 MB KR30 30,000 KR0.40/MB 30 400 74 MB 0.40 300 150MB KR95 50,000 KR0.32/MB 50 350 300 MB 0.35 300 MB 95,000 95 317 0.32 500 MB 500 MB KR105 105,000 KR0.21/MB 105 210 500 MB 0.21 1 GB KR125 125,000 KR0.12/MB 125 122 1 GB 0.12 GB 2 GB 185,000 KR185 185 K0.09/MB 90 2 GB 0.09 Unlimited Lite 300,000 300 NA NA Unlimited Pro 800,000 800 NA NA 5 4

MTN Dedicated Access MTN Zambia provides Dedicated Access for customers in need of high speed and high capacity connectivity. Whether you are looking for dedicated connectivity to carry voice or data, MTN Dedicated Access is the solution for you. With MTN Dedicated Access you can: Build a robust virtual private network over the MTN data network Increase capacity within a corporate wide area network Have dedicated link to transmit mission critical Have a cost solution as no installation fees are charged An will be tailored to your requirements, each made from a combination of the components described below: 1. Backbone Access: This is long distance connectivity with a dedicated 2MBps link from one location to another. With Backbone Access, you would need to select the routes across the country that you are interested in. 2. Local Access: This is intra town/ region connectivity. These connections also provide a 2MBps link but are for shorter distances within the regions/towns. 3. Access Drop: This is a short connection that customers require to drop access from a backbone to their site. 4. Antenna Space: This is tower space provided by MTN for customer outdoor or indoor antennas used for facilitating the Dedicated Access. MTN currently does not provide this equipment. 6. Indoor Unit Charge: This is the charge for installing an indoor unit for a radio antenna sitting on a tower. 7. Call Out: A charge attached to every customer visit to MTN facilities/ towers outside of the contractual scheduled visits. Connectivity Connection Type Wholesale* Wholesale Retail* Retail Installation (Once off) 800 Backbone Access (Monthly) KR5,000 KR6,250 Backbone Access - Long Distance (Monthly) 4 400 Local Access (Monthly) KR2,500 KR3,125 1 000 5 500 Backbone Access - Short Distance (Monthly) Access Drop (Monthly) KR500 3 600 KR625 4 500 6

The Local rates Access applicable (Monthly) in each of the two forms are shown below: 2 000 2 500 Access Drop (Monthly) General Discount (BackBone and Local Access) Once APN Installation 400 K1,250,000 500 Customer is billed at standard rate for first 35% 25% APN Monthly Subscription K750,000 10M. Capacity above the 10M receives this discount. Monthly I.P Address rental (Per customer line) K2,500,000 Data Billing MTN Direct Connect Reverse Billed K50,000,000 With K500/MB out of 100GB MTN Monthly Direct Connect Subscription is an efficient, cost-effective telecommunications service bundle specifically rate Foward developed Billedto meet the demands of corporate customers Rates applied in Zambia to each whose customer communications line will be as per requirements are unique to their locations. existing package or pay per use. ** ** Current It is ideal data for packages use by those and pricing with shown multiple below fixed-line trunks that are currently experiencing difficulties working, even at levels below full capacity. This service is known as Direct Connect simply because it provides a direct access to the MTN network, and in so doing, bypasses those areas in which there are current communications problems. It is also an MTN Broadband Price Rate outside allocation Inclusive Value integrated fixed and mobile telecommunications solution designed to enable seamless integration of new services, as they become available and in keeping with your future Pay Per Use - K999/MB - demands. 10 MB K5,000 K 500/MB 10 MB Solution Architecture 75 MB K30,000 K 400/MB 74 MB Direct Connect involves the provision of a connection from company s premises directly into MTN s network. Direct Connect will enable company to originate and receive national 300 and MB international calls. K The 95,000 required connection K 317/MB will be provided using 300 a point-to-point MB dedicated microwave link offering E1 (2Mbps) bandwidth / capacity. Each E1 link will 500 provide MB company with K thirty 105,000 voice channels that K 210/MB can be simultaneously 500 utilized MB for incoming and outgoing voice calls. 1 GB K 125,000 K 122/MB 1 GB Short Codes 2 GB K 185,000 K 90/MB 2 GB MTN Zambia is offering customers Premium Rated services that include USSD, and SMS Short Codes. Short codes enable you to run SMS competitions, statistical surveys and data capture from your client base. 7 6

Least Cost Routing (LCR) PRICE PLAN NAME DC 1,000 CONNECTION FEE (ONCE OFF) K 5 Product Description MONTHLY SUBSCRIPTION K 1,000 Least FREE Cost VALUE Routing (LCR) is a strategy implemented by businesses K in 1,000 order to save costs on monthly telephone CARRY accounts. OVER The LCR system allows for the automatic Value routing carried of over outgoing for 1 calls month along the cheapest route possible from source to destination; using relevant cellular routers provided by the service provider. IDD DISCOUNT (Min 25%) Select 1 International Country telecommunication VOICE CALL CHARGES costs and (BILLING each of these METHOD) routers comes with a postpaid contract line. No extra PEAK or codes need to be entered to an LCR router, so making use of LCR systems is Per sec Per min How ON-NET it works OFF-NET 0,016 0,016 0,96 0,96 MTN provides the routers based on the number of lines that the customer has requested for. Each of these CUG (ON-NET) K 0.60 routers is installed with an MTN SIM card activated on the LCR K 1,000,000 package. On this package the customer OFF PEAK gets airtime worth K 1,000,000 at a reduced rate of K14 per/sec. Any additional usage going outside this allocation is still charged at the reduced Per sec rate of K 14 per /sec. Per min The ON-NET LCR routers are in such a way 0,016 that they route every call from 0,96 the desk lines to the cheapest possible OFF-NET route of the various networks the customer 0,016 has. 0,96 The CUG intelligent (ON-NET) routing system that these gadgets have means that the customer K 0.60 won t have to do much to MESSAGING SMS ON-NET SMS OFF-NET (LOCAL) International dialing discount on a chosen destination number SMS Standard INTERNATIONAL low rate for outgoing calls at K 14 per second MMS Voice-only (ALL-NET) dedicated line increasing cost control. No SMS, Data, USSD or content is enabled on the line DATA Easy switching of calls as it can work without the Private Automated Branch Exchange (PABX), DATA which (PER is PAY normally USE PER used MB) to route calls on a switchboard. An estimated 28% saving on telecommunication costs OTHER No installation costs LAST Free MILE maintenance EQUIPMENT of the router or cellular unit (depends At Customer s on which cost postpaid package is INSTALLATION chosen) At MTN s cost CONNECTIVITY (E1) At Customer s cost and as per MTN Connectivity Pricing 8 87

* Wholesale rates apply to customers that are in the business of onward sale of connectivity. PRICE PLAN NAME DC 10,000 CONNECTION FEE (ONCE OFF) K 5 Antenna MONTHLY Monthly SUBSCRIPTION Charges FREE VALUE With Backbone or Local Access K 10,000 Without Backbone nor Local K 10,000 Access Standard CARRY OVER (<10kg/<1.5m2) KR250 Value carried over KR500 for 1 month IDD DISCOUNT (Min 25%) Select 1 International Country Medium VOICE CALL (>10kg/<1.5m2) CHARGES (BILLING KR375 METHOD) KR750 PEAK Large (<10kg/>1.5m2) KR375 KR750 Per sec Per min Extra ON-NET Large (>10kg/>1.5m2) KR500 0,015 0,90 KR1,000 OFF-NET 0,015 0,90 Other Options With Backbone or Local Access Without Backbone nor Local CUG (ON-NET) K 0.60 Access OFF PEAK Indoor Unit Charge (Monthly) KR375 Per sec Per KR750 min Call ON-NET out (Once and on 0,015 0,90 demand) KR250 KR500 OFF-NET 0,015 0,90 Current Dedicated Access BackBone Routes CUG (ON-NET) K 0.60 MESSAGING SMS ON-NET SMS OFF-NET (LOCAL) SMS INTERNATIONAL MMS (ALL-NET) DATA DATA (PER PAY USE PER MB) OTHER LAST MILE EQUIPMENT At Customer s cost INSTALLATION At MTN s cost CONNECTIVITY (E1) At MTN s cost To sign up contact 111 or visit the nearest customer service 9

Least Cost Routing (LCR) PRICE PLAN NAME DC 20,000 CONNECTION FEE (ONCE OFF) Product Description K 5 MONTHLY SUBSCRIPTION K 20,000 Least Cost Routing (LCR) is a strategy implemented by businesses in order to save costs on monthly FREE VALUE K 20,000 telephone accounts. The LCR system allows for the automatic routing of outgoing calls along the cheapest route CARRY possible OVER from source to destination; using relevant Value cellular carried routers over provided for 1 month by the service provider. IDD DISCOUNT (Min 25%) Select 1 International Country telecommunication costs and each of these routers comes with a postpaid contract line. VOICE CALL CHARGES (BILLING METHOD) No PEAK extra or codes need to be entered to an LCR router, so making use of LCR systems is Per sec Per min How ON-NET it works 0,014 0,84 OFF-NET 0,014 0,84 MTN provides the routers based on the number of lines that the customer has requested for. Each of these routers CUG is (ON-NET) installed with an MTN SIM card activated K 0.60 on the LCR K 1,000,000 package. On this package the customer gets airtime worth K 1,000,000 at a reduced rate of K14 per/sec. Any additional usage going OFF PEAK outside this allocation is still charged at the reduced rate of K 14 per /sec. Per sec Per min The ON-NET LCR routers are in such a way 0,014 that they route every call 0,84 from the desk lines to the cheapest possible route of the various networks the customer has. OFF-NET 0,014 0,84 The CUG intelligent (ON-NET) routing system that these gadgets have means that the K customer 0.60 won t have to do much to MESSAGING SMS ON-NET SMS International OFF-NET (LOCAL) dialing discount on a chosen destination number SMS Standard INTERNATIONAL low rate for outgoing calls at K 14 per second Voice-only dedicated line increasing cost control. No SMS, Data, USSD or content is enabled MMS on (ALL-NET) the line DATA Easy switching of calls as it can work without the Private Automated Branch Exchange (PABX), which is normally used to route calls on a switchboard. DATA An (PER estimated PAY USE 28% PER saving MB) on telecommunication costs OTHER No installation costs Free maintenance of the router or cellular unit (depends on which postpaid package is LAST MILE EQUIPMENT At MTN s cost chosen) INSTALLATION At MTN s cost CONNECTIVITY (E1) At MTN s cost 10 87

Wholesale rates apply to customers that are in the business of onward sale of connectivity. ** Wholesale rates apply to to customers that are in in the business of of onward sale of of connectivity. With Backbone or Without Backbone Antenna Antenna Monthly Monthly Charges Charges With With Backbone Backbone or or Local Local Access Access Without Without Backbone Backbone nor nor Local Local Local Access nor Local Access Access Access Tower Standard (<10kg/<1.5m2) 250 500 Charge Standard (<10kg/<1.5m2) KR250 KR250 KR500 KR500 (Monthly) Medium (>10kg/<1.5m2) 375 750 Medium (>10kg/<1.5m2) KR375 KR750 KR750 Large (<10kg/>1.5m2) 375 750 Large (<10kg/>1.5m2) KR375 KR750 KR750 Extra Large 500 1 000 Extra Large (>10kg/>1.5m2) KR500 KR1,000 Other Options With Backbone or or Local Local Access Without Backbone nor nor Local Local Access Access Indoor Unit Charge (Monthly) KR375 KR750 KR750 Call out (Once and on on demand) KR250 KR250 KR500 KR500 Current Dedicated Access BackBone Routes Route Definition (includes everything in between) Lusaka- Livingstone Lusaka-Mongu Lusaka-Lumwana Distance Short Long Long To sign up contact 111 or or visit the nearest customer service To sign up contact 111 or visit the nearest customer service 11 Lusaka-Kitwe Lusaka-Chipata Lusaka-Nakonde Lusaka - Nchelenge/ Mansa Kitwe-Lumwana Livingstone- Lumwana Short Short Long Long Short Long

Least Cost Routing (LCR) Product Description Least Cost Routing (LCR) is a strategy implemented by businesses in order to save costs on monthly telephone accounts. The LCR system allows for the automatic routing of outgoing calls along the cheapest route possible from source to destination; using relevant cellular routers provided by the service provider. telecommunication costs and each of these routers comes with a postpaid contract line. No extra or codes need to be entered to an LCR router, so making use of LCR systems is How it works MTN provides the routers based on the number of lines that the customer has requested for. Each of these routers is installed with an MTN SIM card activated on the LCR K 1,000,000 package. On this package the customer gets airtime worth K 1,000,000 at a reduced rate of K14 per/sec. Any additional usage going outside this allocation is still charged at the reduced rate of K 14 per /sec. The LCR routers are in such a way that they route every call from the desk lines to the cheapest possible route of the various networks the customer has. The intelligent routing system that these gadgets have means that the customer won t have to do much to International dialing discount on a chosen destination number Standard low rate for outgoing calls at K 14 per second Voice-only dedicated line increasing cost control. No SMS, Data, USSD or content is enabled on the line Easy switching of calls as it can work without the Private Automated Branch Exchange (PABX), which is normally used to route calls on a switchboard. An estimated 28% saving on telecommunication costs No installation costs Free maintenance of the router or cellular unit (depends on which postpaid package is chosen) 89 12

PRICE PLAN NAME MTN 1,000 CONNECTION FEE (ONCE OFF) K 50 Applicable MONTHLY SUBSCRIPTION Rates on MTN LCR KR1,000 CONNECTION FREE VALUE FEE (ONCE OFF) KR5 K 1,000 K 1,000 MONTHLY FREE SMS SUBSCRIPTION KR1,000 FREE VALUE DATA KR1,000 CARRY HANDSET OVER SUBSIDY Value carried over for 1 month INTERNATIONAL CARRY OVER DIRECT DIALING DISCOUNT Select 1 international Value carried country over for 1 month (MIN FREE 25%) CUG CONTRACT IDD DISCOUNT LENGTH (Min 25%) 24 months Select 1 International Country SECURITY CONTRACT DEPOSIT LENGTH - INTERNATIONAL ROAMING KR2,000 24 MONTHS CONTRACT START DATE PEAK EARLIEST UPGRADE DATE ON-NET Date of commencement of contract Month 21 of Contract CONTRACT END DATE OFF-NET End date of 24 Month Contract SECURITY DEPOSIT (REFUNDABLE) CUG (ON-NET) KR0.60 Applicable SECURITY DEPOSIT Rates - on IDD MTN (INTERNATIONAL LCR KR1,000 DIRECT DIALING) OFF PEAK CONNECTION SECURITY DEPOSIT FEE - INTERNATIONAL (ONCE OFF) ROAMING KR5 K 2,000 ON-NET MONTHLY VOICE CALL SUBSCRIPTION CHARGES (BILLING METHOD) KR1,000 1:01 OFF-NET FREE PEAKVALUE KR1,000 CUG (ON-NET) KR0.60 CARRY OVER Value Per carried sec over for 1 monthper min INTERNATIONAL ON-NET DIRECT DIALING DISCOUNT Select K 10.014 international countryk0.84 (MIN OFF-NET 25%) K 0.014 K0.84 Requirements CONTRACT CUG (ON-NET) LENGTH 24 months K 0.60 SECURITY OFF PEAK DEPOSIT of - Incorporation INTERNATIONAL of the ROAMING company KR2,000 PEAK Letter of Reference from Your bankers Per sec Per min ON-NETLetter of application or commitment to pay bills from K 0.014 the company K0.84 OFF-NET K 0.014 K0.84 CUG (ON-NET) For more information please contact our Call Center (111) or visit your nearest K 0.60MTN Service Center. CUG (ON-NET) KR0.60 MESSAGING OFF PEAK SMS ON-NET ON-NET SMS OFF-NET (LOCAL) OFF-NET SMS INTERNATIONAL CUG (ON-NET) KR0.60 MMS (ALL-NET) DATA DATA (PER PAY USE PER MB) Requirements of Incorporation of the company Letter of Reference from Your bankers Letter of application or commitment to pay bills from the company For more information please contact our Call Center (111) or visit your nearest MTN Service Center. 1 13

Y ello SMS Whether you are running a promotion, sending reminders to customers or advertising; MTN Y ello SMS is the product for you. Staying in contact with your customers is more important than ever today and thanks to MTN Y ello SMS it is now also simple and cost effective. The MTN Bulk Messaging Solution is a reliable and scalable service that allows businesses and Bulk SMS resellers connect to the MTN SMS gateway in order to send SMS in bulk to their clientele via MTN s secure and reliable connection. This solution consists of an SMPP bind (SMSC link) and bulk messages. With the MTN Bulk Messaging Solution, customers can send SMS over a fast and secure connection from their short codes directly to customers cellphones. The target markets for the MTN Bulk Messaging Solution are for: Corporate Clients (Transaction Alert Service) SME s Features and Benefits Instant and guaranteed delivery of messages SMS are sent directly from the MTN Bulk messaging platform through the reliable and secure MTN SMS gateway Highly accessible anytime you want with a technology that is compliant with modern business needs Competitive pricing and ability to select from available Bulk SMS bundles No hidden charges 14 9

How do I subscribe? Applicable Rates on MTN LCR KR1,000 CONNECTION To subscribe FEE for (ONCE the MTN OFF) Bulk SMS service, follow KR5the easy steps below: MONTHLY SUBSCRIPTION KR1,000 Read the Bulk SMS Terms and Conditions FREE VALUE KR1,000 Sign onto the MTN premium rated service agreement available at MTN Lusaka Head CARRY OVER Office or Kitwe Office. Value carried over for 1 month INTERNATIONAL DIRECT DIALING DISCOUNT Select 1 international country (MIN Yello 25%) SMS service is post-paid so you have the option of selecting either one of the bands CONTRACT below being LENGTH offered at the most competitive SMS 24 months rates: SECURITY DEPOSIT - INTERNATIONAL ROAMING KR2,000 PEAK Number of broadcasted ON-NET messages Local On-net Off-net International OFF-NET Band 1 Less than 100, 000 0.21/SMS 0.29 0.50 CUG (ON-NET) KR0.60 OFF Band PEAK 2 100,001-250,000 0.18/SMS 0.29 0.50 ON-NET Band 3 Above 250,000 0.15/SMS 0.29 0.50 OFF-NET CUG (ON-NET) KR0.60 Requirements of Incorporation of the company Letter of Reference from Your bankers Letter of application or commitment to pay bills from the company For more information please contact our Call Center (111) or visit your nearest MTN Service Center. 15 1

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