Using your Encrypted BlackBerry How do I change the Language on my BlackBerry? 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. To change the display language, change the Display Language field. 4. To change the typing language, change the Typing Language field. 5. To change the language for voice commands, change the Voice Dialing Language field. 6. Press the key > Save. For access to language packs please select a carrier in your nearest area: http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html How do I change my ringtone? In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. o To change your ring tone or ring volume, click Phone. o To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: o Click a tone. o To use a song that is on your smartphone or on a media card, click All Music. Find and click a song. o To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. o To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save.
How do I delete an old email? On the Home screen, click the Messages icon. To delete an email, highlight the message. Press the key > Delete. To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages. To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. How do I send an encrypted PGP Message? 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. Press the Encoding button and select PGP [Sign and Encrypt] 4. In the To field, type an email address or a contact name. 5. Type a message. 6. Press the key > Send.
How do I check my unread messages? 1. On the Home screen, click the Messages icon. 2. Select the message you would like to open. 3. Enter your Key Store password and press Ok How do I save an important email? Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the home screen, click the Messages icon. To save an email or PIN message, highlight an email or PIN message. Press the key > Save. To save a draft email, press the key > Compose Email > Save Draft. How do I delete an old email? On the Home screen, click the Messages icon. To delete an email, highlight the message. Press the key > Delete. To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages. To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
How do I change the device and Key Store password? 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password 3. Select Change Password > Enter your Current Password. 4. Enter your New Password: > Verify your new password. 5. When you are prompted with, Would you like your key store password set to your new device password?, select Yes. 6. Press the key > Save. How do I check to see if my BlackBerry has a PGP key? 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Under Default Key: you should see your email name, if you see <None Available> please refer to downloading your PGP key. 4. Press the key > Save.
How do I download my PGP key? 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Download Keys 4. Enter your key store password 5. Press the key > Save. Do Not Hit Abort Note: If you do not have the option to Download Keys you need to re-activate your phone. Please contact technical support. How do I know if I m activated with the BlackBerry enterprise server? 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Under Services you should see Desktop if you don t please contact technical support.
How do I set my BlackBerry so it asks for my password every time I go to open an encrypted email? 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores 3. Select Key Store Password Timeout > Set to 0 Min. 4. Enter your New Password: > Verify your new password. 5. Press the key > Save What does a safe/secure PGP message look like?
Frequently Asked Questions What Is PGP? Pretty Good Privacy (PGP) is data encryption and decryption software that provides the forefront in data security and private communications. What is a private key? A private key is your unique key used to decrypt your private email messages. No one has access to your private key except you. What is a public key? When you communicate with another encrypted email, your device will automatically download the email recipients public key from their organizations universal server. It is the public key that is used to encrypt the email so that it can only be decrypted by the recipient s private key. Should I use BlackBerry Messenger, is it encrypted? BlackBerry Messenger is not encrypted with PGP; we do not recommend using BlackBerry Messenger since we cannot guarantee its security. Why can t I see my email? If you have no email on your BlackBerry device, you have either accidently wiped your smartphone or you have lost contact with the Enterprise Server. I m trying to activate my BlackBerry with the BES Server, why won t it connect? You are either entering the activation details incorrectly or don t have the correct BlackBerry data plan, please contact technical support for further assistance. Why don t I have an internet browser on my phone? Depending on the encryption package you purchased you may or may not have the Browser enabled. The browser is deleted to protect you from triangulation and tracking software. Why can my phone dial 9-1-1 (Emergency services)? 9-1-1 utilizes a separate analog network and is required by all cell phone carriers to be enabled. Allowing the option to call 9-1-1 does not compromise the security of the phone.
What happens if I enter my password incorrectly five times? Your BlackBerry will automatically perform a security wipe and you will lose all the information that was stored on the device. What happens if I lose or someone steals my phone? Is there a way to remotely delete all my messages? You can contact us at any time and we will issue a full security wipe and lock the device. support@myntex.ca or 1-866-473-5440 Why can t I communicate with my friends encrypted BlackBerry? This can happen for a variety of reasons. The BlackBerry they are using must have the BlackBerry PGP Support package and there provider needs to have configured there servers correctly to work with other companies. If you experience this problem please contact us directly for more information. If I don t like my email address can I change it? Because your encryption key is directly linked to your email you would need to wait until your next renewal date to request a change. Can I access my email from anything other than a BlackBerry device? No, the only way to decrypt your emails and read them is with your unique private key. Since we cannot store a duplicate of your private key you will only be able to decrypt your messages on your BlackBerry device. What countries does my BlackBerry work in? Depending on which reseller you purchased your Encrypted BlackBerry from will have an effect on which countries are supported. If you purchased the Encrypted BlackBerry from us please contact our support team for a full list. Otherwise please contact the company you purchased from. What happens if I forget my password? If you forget your password you will need to contact us. There will be a setup fee involved since we will have to issue a full device wipe and issue new private and public keys for your email. Why do you use a different SIM card provider than most companies? The SIM card has no effect whatsoever to the security of the phone. We actually offer different SIM cards depending on your area and the coverage you would like.
Can the SIM card be traced? The SIM card is not registered to a specific user so cannot be traced to any individual s encrypted phone. Why do some companies remove the IMEI number from the phone? It is pointless to remove the IMEI number from the BlackBerry as it doesn t associate any individual to the BlackBerry device. Why is my Camera, GPS, Microphone, Phone Calls, SMS and Internet disabled? Depending on your encryption package this can vary. They are disabled for customers that want the utmost in security features. Why do my emails automatically delete after 24 hours? Emails are automatically deleted off our server every 24 hours as an added security precaution. Depending on your encryption package they may delete off of your BlackBerry device as well.
What Does This Popup Mean? I received the message The following application is requesting access to the private key for (email name). The private key will be used to sign this message, what does this mean? In order to send an encrypted email you must enter your passphrase to encrypt the message. I received the message The following application is requesting access to the private key for (email name). The private key will be used to decrypt this message, what does this mean? To open an encrypted email you must enter your passphrase to decrypt the message.
I received the message The following application is requesting access to the private key for (email name). The application is opening a cached encrypted message, what does this mean? This notification informs you that you are opening a previously viewed encrypted email. I received the message Uncaught exception:applicationregistry.waitfor(0x3bc6259193b4b87c) timeout, what does this mean? Depending on your encryption package this is a standard message you receive when you turn on your smartphone.
I keep getting the error, This PGP message is encrypted and cannot be decrypted without your password, what does it mean? If you do not enter your Key Store Password you cannot view the encrypted message. I just received the message Enter blackberry to continue: What do I do? The reason for this message is because you have entered your password incorrectly too many times. To prevent you from entering the password incorrectly you need to type blackberry (Without the Quotes) then the next prompt will ask you for your password and display the actual characters. Note: If you enter the password incorrectly 5 times your phone and all of its contents will be automatically deleted. I received the message You do not have a PGP key for the following recipients: support@myntex.ca, what does this mean? This means that the email you are trying to contact, does not use the proper encryption software or does not have a PGP enabled device.
I received this message You are attempting to open a secure connection, but the server s certificate is not trusted. What does this mean? When we release an updated encryption certificate for the server you will need to trust the new certificate. 1. Scroll to the bottom and select the option, Trust Certificate. 2. Enter your Handheld Key Store password. 3. Enter your trust Key Store password. 4. Select OK.