BlackBerry Link for Windows. Version: User Guide

Transcription

1 BlackBerry Link for Windows Version: User Guide

2 Published: SWD

3 Contents Getting started...5 About BlackBerry Link... 5 Getting to know BlackBerry Link...5 Connecting to BlackBerry Link... 6 Set up your computer with BlackBerry Link... 7 Set up your device with BlackBerry Link... 8 About BlackBerry ID and BlackBerry Link...8 Change the display name of your computer or device Set automatic processes for BlackBerry Link View information about your device Remove your device from BlackBerry Link...11 Import your contacts and calendar appointments from Microsoft Outlook Related resources...12 Troubleshooting: Getting started Backing up and restoring device data...15 About backing up and restoring data Set backup preferences Back up your device data Change the location of backup files on your computer Restore your device data...16 Troubleshooting: Backing up and restoring device data Accessing files on your computer from your device About accessing files on your computer from your device Turn off remote file access Troubleshooting: Accessing files on your computer from your device Syncing content between your device and your computer Syncing music, pictures, videos, and documents... 21

4 Syncing contacts and calendars Troubleshooting: Syncing media, documents, contacts, and calendars Updating your device software About updating your device software...33 Update your device software Switching to a new device About switching to a new device...34 Switch to a new device Restore your device to its factory default settings...36 Troubleshooting: Switching to a new device...36 System requirements System requirements: BlackBerry Link for Windows...38 Legal notice... 39

5 Getting started Getting started About BlackBerry Link With devices running BlackBerry 10 OS, you can use BlackBerry Link on a computer to: Import contacts and calendar appointments from Microsoft Outlook to your BlackBerry smartphone. Sync music, pictures, videos, and documents between your BlackBerry device and your computer over a USB connection or a Wi-Fi connection. Back up and restore your device data. Transfer supported settings and data to your new device. Manage multiple devices that use the same or a different BlackBerry ID. Update or reinstall your device software. BlackBerry Link supports BlackBerry smartphones running BlackBerry 10 OS and BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2.1. With devices running BlackBerry 10 OS version 10.1 or later, you can: Allow remote file access, so that your smartphone can access files stored in the libraries on your computer. Sync contacts and calendar appointments between your device and your computer. Getting to know BlackBerry Link BlackBerry Link displays the BlackBerry devices and the computer you have set up with BlackBerry Link at the bottom of the screen. You can see the devices that are connected using a USB cable or over a Wi-Fi network. Disconnected devices are hidden. You can click the icon at the bottom of the screen to view the devices that you have set up but that are disconnected. The icon also allows you to switch to a new device. The main views in BlackBerry Link are the Content view and the Settings view. You can click the screen to switch between the two views. icon at the top of the You can open the Content view and the Settings view for your computer and for each device you set up with BlackBerry Link. View Content Description This view displays the music, pictures, videos, and documents on your device or your computer. You can sync files between your computer and device by selecting a category and dragging the files to your computer or your device. 5

6 Getting started View Settings Description This view displays your settings for backup and restore, synchronization, remote file access, and wireless syncing. In the Settings view for your computer, you can view the version of BlackBerry Link you have installed. In the Settings view for your device, you can view the device software version installed on your device. If an update is available for BlackBerry Link or for your device software, the update is available in the Settings view. Connecting to BlackBerry Link About connecting to BlackBerry Link To connect your BlackBerry device to BlackBerry Link you can use a USB cable or a Wi-Fi connection. Connection method USB cable Wi-Fi network Description When you use a USB cable to connect your device to your computer, you can access all of the features in BlackBerry Link. Certain actions, such as updating your device software, backing up and restoring device data, and syncing your contacts and calendar, can only be completed when you connect your device to your computer using a USB cable. When your device is connected to the same Wi-Fi network as your computer, you can sync your music, pictures, videos, and documents. You can also access your files from your device. For information about how to connect your device to a Wi-Fi network, tap the Help app on the home screen of your device. By default, BlackBerry Link allows Wi-Fi connections. If your computer doesn't have a Wi-Fi network or you don't want to allow Wi-Fi connections to BlackBerry Link, you can turn off this feature. Related information Turn off Wi-Fi connections to BlackBerry Link,7 6

7 Getting started Turn off Wi-Fi connections to BlackBerry Link By default, the option to connect your BlackBerry device to BlackBerry Link over a Wi-Fi network is turned on when you add your device to BlackBerry Link. If you don't want to allow Wi-Fi connections to BlackBerry Link, you can turn off Wi-Fi connections. Turning off Wi-Fi connnections doesn't turn off Wi-Fi on your device. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click Wireless Sync. 5. Clear the Turn on wireless connections to my computer checkbox. To turn on wireless connections, select the Turn on wireless connections to my computer checkbox. Set up your computer with BlackBerry Link The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer in BlackBerry Link and on your BlackBerry device. BlackBerry Link displays the default libraries on your computer that contain pictures, videos, and documents that you can sync with your device, and access from your device. You can select your music library and sign in with your BlackBerry ID, or if you don't have a BlackBerry ID, you can create one. Before you begin: To set up your BlackBerry ID with BlackBerry Link make sure your computer is connected to the Internet. 2. Type a display name for your computer. Click Next. 3. From the Music drop-down list, select the music source on your computer. Click Next. 4. If you have an Internet connection, do one of the following: If you have a BlackBerry ID, type your BlackBerry ID login information. Click Sign In. If you don't have a BlackBerry ID but you want one, click Create New. Complete the instructions on the BlackBerry ID website. In BlackBerry Link, type your BlackBerry ID login information. Click Sign In. 5. If you sign in with your BlackBerry ID and your device is running BlackBerry 10 OS version 10.1 or later, select the checkboxes beside the devices you want to grant remote file access to. 6. Click Finish. Related information About BlackBerry ID and BlackBerry Link,8 About syncing music, pictures, videos, and documents,21 About your music, pictures, videos, and documents libraries,25 Change the libraries on your computer,25 7

8 Getting started Set up your device with BlackBerry Link When you set up your BlackBerry device with BlackBerry Link, you can give your device a display name that identifies your device in BlackBerry Link and appears as your device name on your device. You can also set whether or not you want to automatically sync music, pictures, videos, and documents between your computer and your device. If you have a BlackBerry smartphone that is running BlackBerry Device Software 5.0 or later or a device that is running BlackBerry 10 OS and you want to transfer your data to a new device running BlackBerry 10 OS, you can transfer supported data when you set up your new device with BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the bottom of the screen, click your device. 4. If necessary, type the password for your device. 5. Type a display name for your device. 6. Do one of the following: To establish a permanent connection with your computer, select the Link this device and this computer checkbox. To establish a one-time connection with your computer, select the Do not link this device and this computer. This is a one-time connection checkbox. 7. Do one of the following: To add your device to BlackBerry Link without transferring data from an old device or updating the device software, click Next. To transfer data before you add your device to BlackBerry Link, choose which data you want to transfer from a previous device, and click Next. Follow the instructions on the screen. For more information, see Switch to a new device. 8. If necessary, do the following: If existing data is found on your new smartphone, select specific content types,such as music, pictures, videos, or documents that you want to transfer to your computer. Click Finish. About BlackBerry ID and BlackBerry Link Your BlackBerry ID is an username ( address) and password that you can use to access BlackBerry products that support BlackBerry ID, such as Print To Go and the BlackBerry World storefront. In many situations, your BlackBerry ID allows BlackBerry products to work seamlessly without prompting you to enter your user name and password. You might have created a BlackBerry ID when you set up your BlackBerry device or when you purchased apps for your device. If you don't have a BlackBerry ID and you want one, you can create it from BlackBerry Link. 8

9 Getting started When you sign in with your BlackBerry ID in BlackBerry Link, your computer becomes another device that is associated with your BlackBerry ID. Your devices running BlackBerry 10 OS or that are associated with your BlackBerry ID appear in BlackBerry Link. On devices running BlackBerry 10 OS version 10.1 or later, you can set up remote file access to allow your device to access the music, pictures, videos, and documents libraries on your computer. Sign in to a different BlackBerry ID If you have more than one BlackBerry ID or if other people use BlackBerry Link on your computer to manage their BlackBerry devices, make sure you sign in with the correct BlackBerry ID to manage the devices running BlackBerry 10 OS that are associated with that BlackBerry ID. 2. At the top of the screen, beside the active BlackBerry ID, click Sign Out. 3. At the top of the screen, click Sign In. 4. Type your BlackBerry ID login information. 5. Click Sign In. Create and sign in with your BlackBerry ID The first time you open BlackBerry Link, if you don't have an Internet connection you can't create or sign in with your BlackBerry ID. That's okay. When you have an Internet connection, you can open the BlackBerry ID website from BlackBerry Link and create a BlackBerry ID. After you create your BlackBerry ID, you can sign in with your BlackBerry ID on your BlackBerry device and from BlackBerry Link. 2. At the top of the screen, click Sign In. 3. Click Create New. Complete the instructions on the BlackBerry ID website. 4. On your device, sign in with your BlackBerry ID. For information about how to sign in with your BlackBerry ID from your device, tap the Help app on the home screen of your device. 5. In BlackBerry Link, type your BlackBerry ID login information. 6. Click Sign In. Recover your BlackBerry ID password If you forget the password for your BlackBerry ID, you can have password recovery instructions sent to the address that you use as your BlackBerry ID username. For security reasons, your password recovery can only be viewed on a computer, and it is not delivered to your BlackBerry device. 9

10 Getting started 2. At the top of the screen, click Sign In. 3. Click Forgot password. 4. Complete the instructions on the BlackBerry ID website. Change the display name of your computer or device You can change the display names that you defined when you set up your computer and your BlackBerry device with BlackBerry Link. Your display names identify your computer and your device in BlackBerry Link and on your device. 2. At the bottom of the screen, click your computer or device. 3. Click the icon. 4. In the Settings view, in the left pane, click the icon beside the display name. 5. Delete the display name and type a new display name. Press Enter. Set automatic processes for BlackBerry Link You can set up some processes to start automatically when you connect your BlackBerry device to your computer, when you log in to your computer, or when you open BlackBerry Link. 2. At the bottom of the screen, click your computer. 3. Click the icon. 4. In the Settings view, click General. 5. Do any of the following: To open BlackBerry Link when you log in to your computer, select the Open BlackBerry Link when you log in to your computer checkbox. To open BlackBerry Link when you connect your device to your computer, select the Open BlackBerry Link when a device is connected checkbox. To move BlackBerry Link to the notifications area when minimized, select the Minimize to notifications area checkbox. To check for and download software updates when you have an Internet connection, select the Automatically download updates for your device software and BlackBerry Link checkbox. 10

11 Getting started View information about your device You can view information in BlackBerry Link about your BlackBerry device, including: Device model PIN number Device software version Date and time stamp for your most recent backup file Date and time stamp for when you last synced your music, pictures, videos, and documents 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, in the left pane, click the icon beside the name of your device. Related information Updating your device software,33 Backing up and restoring device data,15 Syncing music, pictures, videos, and documents,21 Remove your device from BlackBerry Link If you want to stop associating your BlackBerry device with BlackBerry Link, you can remove your device from BlackBerry Link. After a device is removed from BlackBerry Link, you can't use BlackBerry Link to sync the data between that device and your computer, or use the remote file access feature to access files on your computer from that device. Note: If your device is associated with a BlackBerry ID, sign out of BlackBerry ID first 2. If necessary, sign out of BlackBerry ID. 3. At the bottom of the screen, click your device. 4. Click the icon. 5. In the Settings view, in the left pane, click Remove Device. 6. Click OK. Tip: To remove your device, you can also click beside your device at the bottom of your screen. Click Remove Device. 11

12 Getting started Import your contacts and calendar appointments from Microsoft Outlook If your Microsoft Outlook contacts and calendar appointments are synced with a web-based account added to your device, or if your device is running BlackBerry 10 OS version 10.1, this import isn't required. With BlackBerry 10 OS version 10.1 you can perform a 2-way sync of your contacts and calendar data. See the related link below. You can import the contacts and calendar appointments from Microsoft Outlook to your device running BlackBerry 10 OS or later. This import is a one-way transfer of data from your computer to your BlackBerry device. CAUTION: It is important to know that every time you import this data from your computer, the most up-to-date data on your computer replaces what is currenty on the device. Contacts and calendar appointments on your device won t remain synced if you choose to import this data again. 2. Connect your BlackBerry device to your computer with a USB cable. 3. In BlackBerry Link, click the icon. 4. Click Import Contacts/Calendar. 5. Follow the instructions on the screen to transfer your contacts and appointments to your device. Related information About syncing contacts and calendar appointments,28 Manually sync your contacts,28 Related resources For more information about BlackBerry Link, see the following resources: blackberry.com/linksupport: Find support information, including knowledge base articles and forums. docs.blackberry.com: Read the latest help and documentation for this release. Download the latest version of BlackBerry Link. Download the latest version of BlackBerry Desktop Software for BlackBerry smartphones running BlackBerry 7.1 or earlier, or for BlackBerry PlayBook tablets running BlackBerry PlayBook OS or earlier. 12

13 Getting started Troubleshooting: Getting started I don't see my device in BlackBerry Link Try the following: If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can access your device with BlackBerry Link. If you're using a USB cable to connect your BlackBerry device to your computer, verify that the USB cable isn't damaged. Disconnect and reconnect the USB cable to your device. If you're using a Wi-Fi network to connect your device to your computer, verify that your Wi-Fi network is turned on, that you have allowed Wi-Fi access in BlackBerry Link, and that your device is turned on. On your computer, turn off synchronization applications or antivirus applications temporarily. If you have a BlackBerry ID, try the following: Confirm that you have entered the correct username and password, and that you signed in with a valid BlackBerry ID. Verify that you are signed in with the same BlackBerry ID on your computer and on your device. Sign out of BlackBerry Link and sign in again. Verify that you are connected to and are able to browse the Internet. If you re using antivirus software on your computer, check that the firewall is not blocking your connection to BlackBerry Link. Reset your BlackBerry ID username and password at If your device is not running BlackBerry 10 OS, try the following: If you are trying to transfer data from your old BlackBerry smartphone to your new device, verify that your old smartphone is running BlackBerry Device Software 5.0 or later. If you are trying to sync your media files, back up or restore your device data, or update your device software, visit to download and install BlackBerry Desktop Software. (BlackBerry Link doesn't support smartphones running BlackBerry Device Software, or BlackBerry PlayBook tablets running BlackBerry PlayBook OS or earlier.) BlackBerry Desktop Software can be installed on the same computer as BlackBerry Link. Related information Sign in to a different BlackBerry ID,9 Connecting to BlackBerry Link,6 13

14 Getting started I need to generate a log file for a support representative A support representative might ask you to send log files and other information to help troubleshoot a problem you are experiencing. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click Log Files > Create Log File. The location and file name for the log files are displayed at the top of the screen. 5. the log file to your support representative. 14

15 Backing up and restoring device data Backing up and restoring device data About backing up and restoring data You can back up and restore most of the data on your BlackBerry device, including settings, phone history, fonts, saved searches, browser bookmarks, messages, organizer data, and media files. If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to back up and restore your device data. You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Set backup preferences You can set up BlackBerry Link to automatically back up your BlackBerry device data when you connect your device to your computer. You can also customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click General. 5. To set up BlackBerry Link to automatically back up your device data, do the following: Select the Back up my device checkbox. In the drop-down list, select how often you want to back up your device data and settings. By default, BlackBerry Link backs up all of your device data. 6. To back up specific data, do the following: Select the Select data to include in your backup files checkbox. Select the checkboxes beside the data you want to include in your backup files. 7. To change the backup file name, click the icon beside the File name field and type a new backup file name. Press Enter. 15

16 Backing up and restoring device data Back up your device data You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link backs up all of the data on your device. If you set backup preferences, BlackBerry Link creates a backup file containing the data you specify. 2. Connect your device to your computer using a USB cable. 3. At the bottom of the screen, click your device. 4. Click the icon. 5. In the Settings view, in the left pane, click Back Up Now. Tip: To back up your device data, you can also click Related information Set backup preferences,15 beside your device at the bottom of your screen. Click Back Up. Change the location of backup files on your computer By default, BlackBerry Link saves your backup files to My Documents\BlackBerry\Backup on your computer. 2. At the bottom of the screen, click your computer. 3. Click the icon. 4. In the Settings view, click General. 5. Beside the Device backup location field, click. 6. Browse to a new backup file location and click OK. Restore your device data You can restore a backup file that you created from your BlackBerry device running BlackBerry 10 OS or from your BlackBerry smartphone running BlackBerry Device Software 5.0 or later. 2. At the bottom of the screen, click your device. 3. Click the icon. 16

17 Backing up and restoring device data 4. In the Settings view, in the left pane, click Restore Data. 5. Click Restore from backup file. 6. Do one of the following: To restore all of the data in a backup file to your device, click a backup file. To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox. Select the checkbox beside one or more databases that you want to restore. To restore data from a backup file that is not listed, click Open another backup folder. Navigate to the.bbb file or.ipd file. Click OK. 7. Click Restore Data. Tip: To restore your device data, you can also click Related information Restore your device to its factory default settings,36 beside your device at the bottom of your screen. Click Restore. Troubleshooting: Backing up and restoring device data I can't create a backup file that contains all of my device data Try the following: Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network. Verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't back up the data in your personal space. If your device is activated on a BlackBerry Enterprise Server or on BlackBerry Enterprise Service 10, try the following: Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't back up the data in your work space if your work space is locked. Verify with your administrator that you can back up your device data. I can't restore a backup file to my device Try the following: 17

18 Backing up and restoring device data Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a Wi-Fi network. Verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't restore the data to your personal space. Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup file. If your device is activated on a BlackBerry Enterprise Server or on BlackBerry Enterprise Service 10, try the following: Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked. Verify with your administrator that you can restore data to your device. 18

19 Accessing files on your computer from your device Accessing files on your computer from your device About accessing files on your computer from your device Imagine arriving at a meeting, only to discover that a document you need is on your computer. With remote access, you can use the File Manager app on your BlackBerry device to view, download, and delete music, pictures, videos, and documents that are on the computer that BlackBerry Link is installed on. For information about how to use the File Manager, tap the Help app on the home screen of your device. By default, devices running BlackBerry 10 OS version 10.1 that you set up with BlackBerry Link can access the files in your music, pictures, videos, and documents libraries on your computer if they are associated with the same BlackBerry ID that you are signed in to BlackBerry Link with. You can turn off remote access for specific devices. Related information About connecting to BlackBerry Link,6 About your music, pictures, videos, and documents libraries,25 Turn off remote file access By default, if you are signed in toblackberry ID in BlackBerry Link, remote file access is turned on when you set up your BlackBerry device with BlackBerry Link. You can turn off remote file access for devices that you have added to BlackBerry Link. 2. At the bottom of the screen, click your computer. 3. Click the icon. 4. In the Settings view, click Remote File Access. 5. Do one of the following: To turn off remote file access for a specific device, clear the checkbox beside the device name. To turn off file library access for all devices, clear the checkbox beside each of the device names. To turn on remote file access for a device, select the checkbox beside the device name. 19

20 Accessing files on your computer from your device Troubleshooting: Accessing files on your computer from your device I can't access my computer files from my device Try any of the following actions: Verify that the computer that has BlackBerry Link installed on it is turned on and has an active Internet connection. Confirm that you are signed in to your BlackBerry ID in BlackBerry Link. Confirm that you are signed in to your BlackBerry ID on your BlackBerry device. You must be signed in with the same BlackBerry ID on your device and in BlackBerry Link. Verify that your device is connected to a wireless network. For information about how to connect your device to a Wi-Fi network, tap the Help app on the home screen of your device. Verify that you have music, picture, video, or document files in the libraries on your computer. If there are no files in the libraries, add supported files or add folders to your library. Confirm that you are using a device running BlackBerry 10 OS version 10.1 or later. You can't access the files on your computer by using a BlackBerry PlayBook tablet running BlackBerry PlayBook OS 2.1. Related information Turn off Wi-Fi connections to BlackBerry Link,7 Sign in to a different BlackBerry ID,9 About your music, pictures, videos, and documents libraries,25 20

21 Syncing content between your device and your computer Syncing content between your device and your computer Syncing music, pictures, videos, and documents About syncing music, pictures, videos, and documents BlackBerry Link lets you keep the media files and documents on your device and your computer in sync so that you can relive your memories or share them with friends wherever you are. By default, automatic sync is turned on for the new music, pictures, videos, and documents on devices that are linked with your computer. You must manually set the sync relationships for the music, pictures, videos, and documents that existed on your computer or on your device before you set up BlackBerry Link. After you manually sync your existing files, updates automatically sync between your computer and your device for anything new that you add. If you don't want to automatically sync all of your media files and documents, you can turn off automatic sync. Instead, you can manually drag individual files or collections of files between your computer and your device. If automatic sync is turned off, BlackBerry Link doesn't sync changes to the files that you manually sync between your computer and your device. If there are changes to the files you have manually synced, you must re-sync those files. If your device loses its connection to BlackBerry Link (when connected by either by USB cable, or over a Wi-Fi network), your music, pictures, videos, and documents continue to sync when your connection is re-established. About deleting music, pictures, videos, and documents After you sync your music, picture, video, or document files between your computer and your BlackBerry device, if you delete a file or a collection of files, the following actions occur: If you delete files from your computer, BlackBerry Link doesn't delete the file or collection from your device. If you delete files from your device, BlackBerry Link doesn't delete the file or collection from your computer. For information about how to delete a file from your device, tap the Help app on the home screen of your device. Sync icons Icons help you identify the sync relationship that exists between the music, picture, video, and document files on your BlackBerry device and the files on your computer. 21

22 Syncing content between your device and your computer Sync icons can appear on individual thumbnails, beside folders, or beside collections of files. You must hover over a thumbnail to see the sync icon. If you sync a folder on your device with your computer, all the files within the folder have the same sync relationship as the parent folder. Icon Description This icon indicates that the file or folder on your device is synced between your device and your computer. Changes to the file or folder automatically sync between your device and your computer. If you click this icon, you turn off sync for the file or folder. This icon indicates that sync is turned off for the file or folder on your device. The file or folder was previously synced between your device and your computer. Changes to this file or folder won't sync between your device and your computer. If you click this icon, you turn on sync for the file or folder. No sync icon When a sync icon is not displayed, there is no sync relationship between your device and your computer for the file or folder. This file or folder only exists on your device. Related information Turn off automatic syncing for specific music, pictures, videos, and documents,24 Turn off automatic sync If you don't want all of your new music, pictures, videos, and documents, and changes to those files, to automatically sync between your computer and your BlackBerry device, you can turn off automatic sync for all or some of your files. By default, automatic sync is turned on for music, pictures, videos, and documents when you set up your device with BlackBerry Link. If you turn off automatic sync, you can manually sync files between your computer and your device. You must also manually sync any changes to the files that you manually synced. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click Synchronization. 5. Do any of the following: To turn off automatic sync for your music, clear the Music checkbox. To turn off automatic sync for your pictures, clear the Pictures checkbox. 22

23 Syncing content between your device and your computer To turn off automatic sync for your video, clear the Videos checkbox. To turn off automatic sync for your documents, clear the Documents checkbox. To turn on automatic sync, select the checkbox beside the types of files that you want to automatically sync. Related information Manually sync your music,23 Manually sync your pictures, videos, and documents,23 Manually sync your music By default, BlackBerry Link automatically syncs new music between your computer and your BlackBerry device so that you can have your favorite songs at your fingertips. If you turn off automatic sync, or if you want to sync music that was on your computer or your device before you set up BlackBerry Link, you can manually sync your music. You can sync individual songs or collections of music by playlist, album, artist, or genre. 2. Do one of the following: To sync music from your computer to your device, at the bottom of the screen, click your computer. To sync music from your device to your computer, at the bottom of the screen, click your device. 3. Click Music. 4. Do any of the following: To sync an individual song, drag a song to your computer or your device at the bottom of the screen. To sync all of your music, drag All music to your computer or your device at the bottom of the screen. To sync a playlist, artist, album, or genre of music, click beside the collection and drag the collection to your computer or your device at the bottom of the screen. Tip: To sync your music, you can also right-click an individual song or a collection of music. Click Sync to and select your computer or your device. To return to the main Content view, click the Related information Turn off automatic sync,22 Sync icons,21 icon. Manually sync your pictures, videos, and documents By default, BlackBerry Link automatically syncs new pictures, videos, and documents between your computer and your BlackBerry device. If you turn off automatic sync, or you want to sync pictures, videos, and documents that were on your computer or device before you set up BlackBerry Link, you can manually sync your files. You can sync individual pictures, videos, documents, or collections of files. 23

24 Syncing content between your device and your computer 2. Do one of the following: To sync files from your computer to your device, at the bottom of the screen, click your computer. To sync files from your device to your computer, at the bottom of the screen, click your device. 3. Do one of the following: To sync one or more of your pictures, click Pictures. To sync one or more of your videos, click Videos. To sync one or more of your documents, click Documents. 4. Do any of the following: To sync an individual picture, video, or document, drag a file to your computer or your device at the bottom of the screen. To sync all of your pictures, videos, or documents, drag All pictures, All videos, or All documents to your computer or your device at the bottom of the screen. To sync a folder or collection of your pictures, videos, or documents, click beside your library and drag the folder or collection to your computer or your device at the bottom of the screen. Tip: To sync your pictures, videos, and documents, you can also right-click an individual file or a folder. Click Sync to and select your computer or your device. To return to the main Content view, click the Related information Turn off automatic sync,22 Sync icons,21 icon. Turn off automatic syncing for specific music, pictures, videos, and documents You can turn off automatic syncing for specific music, pictures, videos, documents, or collections of these files. If you turn off syncing, updates to the files won't sync between your computer and your BlackBerry device. When you turn off syncing, the files are not deleted from your computer or your device. 2. At the bottom of the screen, click your device. 3. Do one of the following: To stop syncing music, click Music. To stop syncing pictures, click Pictures. To stop syncing videos, click Videos. To stop syncing documents, click Documents. 24

25 Syncing content between your device and your computer 4. Click the icon for the file, folder, or collection that you want to stop syncing. BlackBerry Link turns off synchronization and the icon is displayed for the file, folder, or collection. To turn on syncing again, click the Related information Sync icons,21 icon for the file, folder, or collection. Changing your libraries Learn about the music, pictures, videos, and documents libraries that you can set up on your computer to sync content with your BlackBerry device and that you can access remotely on your device. About your music, pictures, videos, and documents libraries BlackBerry Link syncs the content in the music, pictures, videos, and documents libraries between your computer and your BlackBerry device. You can also use your device to access the content in your libraries if remote file access is turned on. By default, BlackBerry Link can link the following libraries with your device: File type Library (Windows XP) Library (Windows 7/Windows 8) Music itunes or Windows Media Player itunes or Windows Media Player Pictures Videos Documents Documents and Settings\<user>\My Documents\My Pictures Documents and Settings\<user>\My Documents\My Videos Documents and Settings\<user>\My Documents Pictures library Videos library Documents library Tip: To change the default locations for music, pictures, videos, or documents, you can click the default location. Related information About syncing music, pictures, videos, and documents,21 icon beside the Change the libraries on your computer You can switch the source of your music library, and you can add or delete folders in your pictures, videos, and documents libraries. 2. At the bottom of the screen, click your computer. 3. From the Content view, click on the content type such as Music, Pictures, Videos, or Documents you want to add folders to. 25

26 Syncing content between your device and your computer 4. Do any of the following: To change the source of your music library, from the Music drop-down list, select a music source. To add pictures, videos, and documents folders, click the icon and browse to the folder you want to add. To delete a folder from your library, click the icon beside the folder. Click OK. Tip: You can also change your libraries from the pictures, videos, and documents screens. To delete a folder, right-click the folder and click Remove. To add a folder, you can right-click a folder and click Add folder or you can drag a folder from Windows Explorer to the appropriate screen in BlackBerry Link. Understanding supported file formats Music formats BlackBerry Link supports audio files with the following file name extensions:.wav.wma.mp3.mp4.aac BlackBerry Link doesn't support audio files that use digital rights management (DRM) technologies. Picture formats BlackBerry Link supports picture files with the following file name extensions:.bmp.wbmp.jpg,.jpeg.gif.png.tif,.tiff Video formats BlackBerry Link supports mono and stereo videos. Other video formats might be supported if the applicable codecs are installed. BlackBerry Link supports video files with the following file name extensions: 26

27 Syncing content between your device and your computer.mpeg.mp4.3gp.mov.avi.wmv.m4v.mp2.mpg BlackBerry Link supports video files in the following file formats: AVC1 DivX H.263 H.264 MPEG MPEG-4 WMV (8, 9, 10) Xvid BlackBerry Link supports video files in the following audio file formats: AAC AMR PCM If you have an AC3 filter installed on your computer, BlackBerry Link transcodes videos with AC3 audio to AAC format. Document formats BlackBerry Link supports documents with the following file name extensions:.doc.dot.docx.dotx.docm.dotm.xls.xlt.xlsx.xltx 27

28 Syncing content between your device and your computer.xlsm.xltm.ppt.pot.pps.pptx.potx.ppsx.pptm.potm.ppsm.pdf.txt Syncing contacts and calendars About syncing contacts and calendar appointments With BlackBerry Link and a device running BlackBerry 10 OS version 10.1, you can make sure that your contact list and your calendar entries are always up-to-date on your device and on your computer. When your device is added in BlackBerry Link, you can set the option to sync your contacts and calendar entries automatically when the device is connected to BlackBerry Link with a USB cable. You can also choose to manually sync your accounts or specific accounts. For example, if you only want to share work contacts or your exercise calendar between your device and your computer, you can do that. Manually sync your contacts Depending on your wireless service provider, this feature might not be available. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click Synchronization. 5. Click Configure. 6. Select the account that contains the contacts you want to sync with. Click Select Account. 7. Click Configure to set up sync preferences. 28

29 Syncing content between your device and your computer 8. If you are syncing with Microsoft Outlook and you want to choose additional folders to sync, click the icon. 9. Click OK. 10. Click Sync Contacts/Calendar. Manually sync your calendar appointments Depending on your wireless service provider, this feature might not be available. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click Synchronization. 5. Click Configure. 6. Select the account that contains the calendar you want to sync with. Click Select Account. 7. Click Configure to set up sync preferences. 8. If you are sycing with Microsoft Outlook and you want to choose additional calendars to sync, click the icon. 9. Click OK. 10. Click Sync Contacts/Calendar. Troubleshooting: Syncing media, documents, contacts, and calendars I can't see the files in my libraries Try the following actions: Verify that you have music, picture, video, or document files in the libraries on your computer. If there are no files in the libraries, add supported files or add folders to your library. In BlackBerry Link, if you can't see songs from your music library, verify that the music source that you specified (either itunes or Windows Media Player) is installed on your computer. If the software is installed, open it. Try viewing your songs in BlackBerry Link again. Note: If your device is activated on a BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 and if you have media or documents in your work space, these files might not be accessible from BlackBerry Link. 29

30 Syncing content between your device and your computer The icon indicates that access to your device is restricted by your administrator. For more information, contact your administrator. Related information Change the libraries on your computer,25 Some files didn't sync Try the following actions: Verify that the battery power level of your BlackBerry device is 20% or higher. Automatic syncing will not begin if the battery level is lower than 20%. Your battery level indicator appears at the top of the home screen on your device. If you are trying to sync your music, pictures, videos, or documents between your computer and your BlackBerry PlayBook tablet, you must connect your tablet to your computer using a USB cable. If you are trying to sync files that were on your computer or your device before you set up BlackBerry Link, manually sync the files. BlackBerry Link doesn't automatically sync files that were on your computer or device before you set up BlackBerry Link. If you changed a file on both your device and your computer, the version of the file on your computer is the version that BlackBerry Link syncs. The version of the file on your device is overwritten by the version on your computer. If you have a media card in your device and you have turned on USB mass storage on your device, BlackBerry Link can't access the files on your device. For information about how to turn off the USB mass storage setting, tap the Help app on the home screen of your device. Verify that your device has enough available storage for your music, pictures, videos, and documents. Consider using a higher capacity media card for your device. Verify that your songs don't contain any digital rights management (DRM) technologies. Verify that your files are in a supported format. If your videos didn't sync and the video extension is supported, verify that your video or audio codecs are supported. If you are trying to sync your contacts or calendar appointments, verify that a file wasn't deleted. In the Settings view, select the Notify me if syncing content will delete content from my computer checkbox. If you are trying to sync your contacts or calendar appointments, verify that there wasn't a conflict. In the Settings view, check your sync preferences and conflict resolution options. Verify that your contacts and calendar sync preferences, including the option to sync automatically are set correctly. If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that BlackBerry Link can access the files on your device. Related information Manually sync your music,23 Manually sync your pictures, videos, and documents,23 Understanding supported file formats,26 30

31 Syncing content between your device and your computer My device doesn't recognize my media card Try the following actions: Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device or go to and view the Start Here Guide for your device. On your device, in your Storage options, if there is a message to format your media card, disconnect your device from your computer and format the media card. Note: When you format your media card, all the files on the media card are deleted. I can't see my album art BlackBerry Link doesn't import itunes album art if you are creating playlists, updating podcasts, or accessing the itunes Store. Try the following: Close any open itunes dialog boxes. Finish any itunes tasks. A folder on my computer isn't recognized If you are trying to sync picture, video, or document files between a specific folder on your computer and your BlackBerry device, the folder might appear dimmed in BlackBerry Link in the following situations: The folder on your computer is deleted. The folder on your computer is renamed. The folder on your computer is on a network drive or USB drive that is disconnected. Try to correct the situation and sync again, or select another folder. I have duplicate calendar and contact entries on my device If you have previously completed a 1-way import of your contacts or calendar, completing a 2-way sync might result in duplicate calendar entries and contacts on your device. To remove duplications, after you sync you can clear the local calendar and contacts databases on your device. Do the following: 31

32 Syncing content between your device and your computer 1. On your device home screen, swipe down from the top of the screen 2. Tap the Settings icon > Accounts. 3. Tap the icon. 4. Tap Clear Local Calendar or Clear Local Contacts. Attention: The deleted entries will be permanently deleted and no further updates can be made to them. 32

33 Updating your device software Updating your device software About updating your device software You might want to update your BlackBerry device software for any of the following reasons: To access the latest apps and features To resolve a technical issue Your wireless service provider requires that you update your device software Data and settings on your device before you begin updating your software will be on your device when the software update is complete. It could take up to an hour to update the device software. During that time, you can't disconnect your device from your computer. Update your device software If a new version of the device software is available for your BlackBerry device, it's listed in the Settings view. Before you begin: To update your device software make sure your computer is connected to the Internet. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, in the left pane, click Install Update. 33

34 Switching to a new device Switching to a new device About switching to a new device You can use BlackBerry Link to transfer supported data and settings from your current BlackBerry device to a new device running BlackBerry 10 OS. You can transfer supported data to your new device from: A BlackBerry smartphone running BlackBerry Device Software 5.0 or later Another device running BlackBerry 10 OS If you switch from a smartphone running BlackBerry Device Software 5.0 or later, you can transfer: Device settings Phone history Music, pictures, and videos stored on the built-in media storage BBM contacts and groups (BBM 6.2 or earlier) Browser bookmarks Text messages Passwords Wi-Fi profiles Fonts Saved searches Personal contacts and calendar appointments that are not synced with an online source such as Microsoft Exchange, Gmail, or Yahoo! Mail accounts and unsupported applications aren't transferred to your new device. You can set up your accounts on your new device and visit the BlackBerry World storefront to download applications that were not transferred to your new device. If you switch from another device running BlackBerry 10 OS, you can transfer: Settings Application data Media Work space data, depending on the options set by your administrator Switch to a new device When you switch to a new BlackBerry device, BlackBerry Link backs up the data from your old device and transfers the data to your new device, adds your new device to BlackBerry Link, and checks the device software version installed on your new device. If a software update is available, BlackBerry Link prompts you to update your device software. 34

35 Switching to a new device 2. Connect your old device to your computer using a USB cable. 3. If required, type the password for your device. Click OK. 4. Do one of the following: If you switch from a BlackBerry smartphone running BlackBerry Device Software, click Transfer Data. BlackBerry Link backs up all of your device data. If you switch from a device running BlackBerry 10 OS, at the bottom of the screen, click the icon Switch Devices. Click the picture of your device when it appears. If required, type the password for your device. Click OK. 5. If you switch from a device running BlackBerry 10 OS, do one of the following: To transfer all of your existing device data to your new device, click Transfer all supported data. Click Next. BlackBerry Link backs up all of your device data. To transfer only certain data to your new device, click Select data to transfer. Clear the checkbox beside the data that you don't want to transfer to your new device. Click Next. BlackBerry Link backs up your device data. 6. At the prompt, connect your new device to your computer using a USB cable and click the picture of your new device. Click Next. 7. If required, type the password for your device. Click OK. 8. Type a display name for your new device. 9. Do any of the following: If you don't want to automatically sync new media files between your device and your computer, clear the Sync new music, pictures, videos, and documents over Wi-Fi and USB connections checkbox. 10. Click Next. Your device data is transfered to your new device. 11. Click Finish. After you transfer your device data to your new device: Move your media card (if you have one) from your old device to your new device. Move your SIM card from your old device to your new device. If you switch from a BlackBerry smartphone running BlackBerry 7.1 or earlier, contact your wireless service provider for a micro SIM card for your new device. If you switch from a BlackBerry smartphone that is associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server, set up your personal or work accounts on your new device. For more information about adding an account, tap the Help app on the home screen of your device. After you confirm that all of your device data transferred successfully to your new device and you no longer need your old device, you can reset your old device to its default settings and delete all of the data from the device. Related information Some of the data from my old device is not on my new device,37 I can't switch my SIM card or media card,36 Restore your device to its factory default settings,36 35

36 Switching to a new device Restore your device to its factory default settings If you restore your BlackBerry device running BlackBerry 10 OS to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again. To restore your BlackBerry smartphone running BlackBerry Device Software 5.0 or later to its default settings, you must use the BlackBerry Desktop Software. Or you can delete all of your device data using your smartphone. For more information about how to delete your device data, click the Help icon on the home screen of your smartphone. Before you restore your device to its default settings and delete the data from your device, Research In Motion recommends that you back up your data so that you have a copy on your computer. Note: You can't stop the process of restoring your device to its default settings after you start it. If you reset your device, the process continues after the device restarts. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click Reload Device Software. 5. Click Reload. Tip: To restore your device to its default settings, you can also click Click Restore. Related information Back up your device data,16 beside your device at the bottom of your screen. Troubleshooting: Switching to a new device I can't switch my SIM card or media card Try one of the following: If you switch from a BlackBerry smartphone running BlackBerry Device Software 5.0 or later to a BlackBerry device running BlackBerry 10 OS, you must contact your wireless service provider to get a micro SIM card for your new device. SIM cards in smartphones running BlackBerry Device Software 5.0 or later are not compatible with devices running BlackBerry 10 OS. 36

37 Switching to a new device For information about how to remove and insert your SIM card or media card, go to and view the Start Here Guide for your old and your new device, or tap the Help app on the home screen of your new device. Some of the data from my old device is not on my new device When you switch to a new BlackBerry device running BlackBerry 10 OS, the version of the device software on your old BlackBerry device determines the data that can be transferred to your new device. The transfer of some data might not be supported if you switch from a device running an older version of device software. accounts and unsupported applications aren't transferred to your new device. Try any of the following: Add your personal account on your new device, if you switch from a device that is associated with the BlackBerry Internet Service. Add a Microsoft Exchange ActiveSync account on your new device, if you switch from a device that is activated on a BlackBerry Enterprise Server. Contact your administrator for the required information. Open the BlackBerry Remember app on your new device to find your memos and tasks. Open the BlackBerry World storefront to download apps that were not transferred to your new device. For more information about adding an account, using the Remember app, or downloading apps from the BlackBerry World, tap the Help app on the home screen of your device. Related information About switching to a new device,34 Switch to a new device,34 37

38 System requirements System requirements System requirements: BlackBerry Link for Windows Hardware Intel compatible 1GHz or higher processor 512 MB of RAM USB 1.1 or higher USB port Screen resolution of 1024x768 or greater 100 MB of free hard disk space for typical installation Software Windows XP SP3 or later, Windows Vista, Windows 7, Windows 8 Microsoft.NET Framework 3.5 SP1 or an active Internet connection itunes 10.1 or later or Windows Media Player 11 or later for music synchronization Microsoft Outlook 2003, 2007, bit, bit, 2013 (BlackBerry Link version or later) BlackBerry smartphones A BlackBerry smartphone running BlackBerry 10 OS and a media card or built-in media storage 38

39 Legal notice Legal notice 2013 BlackBerry. All rights reserved. BlackBerry and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. DivX is a trademark of DivX, Inc. Gmail is a trademark of Google Inc.iTunes and itunes Store are trademarks of Apple Inc. itunes is not endorsed in any manner by Research In Motion Limited. Microsoft Exchange, Microsoft Exchange ActiveSync, Windows, Windows XP, Windows 7, and Windows Media Player are trademarks of Microsoft Corporation. Wi-Fi is a trademark of the Wi-Fi Alliance. Xvid is a trademark of Michael Militzer. Yahoo! is a trademark of Yahoo! Inc. All other trademarks are the property of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of BlackBerry technology in generalized terms. BlackBerry reserves the right to periodically change information that is contained in this documentation; however, BlackBerry makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party websites (collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by BlackBerry of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING 39

40 Legal notice DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, BLACKBERRY SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO BLACKBERRY AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED BLACKBERRY DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with BlackBerry's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by BlackBerry and BlackBerry assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN 40

41 Legal notice AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 41