maxis.com.my/roaming STAY IN TOUCH ALWAYS ROAM WITH PEACE OF MIND WE HAVE YOU COVERED IN OVER 200 DESTINATIONS facebook.com/maxis twitter.com/maxiscomms ENGLISH
10 10 THINGS TO REMEMBER BEFORE YOU LEAVE CHECK THIS LIST BEFORE YOU LEAVE FOR YOUR TRIP ABROAD. Ensure that your International Roaming has been activated Bring a travel adapter Airline tickets/boarding pass & travel itinerary Passport (with visa), foreign currency & credit card Copy of hotel confirmation & rental car/airport transfer confirmation Check the weather forecast Check for Travel Warnings, Travel Alerts and country specific safety information Check the house security during your absence Make arrangements for your pets & plants to be taken care of If you take prescription medication, be sure to have enough to cover your entire trip 1 A PARTNERSHIP THAT WORKS FOR YOU Bridge Alliance is Asia Pacific s leading mobile alliance group with a strong partnership of top-class mobile operators in the region. With a combined customer base of over 400 million as of June 2011, Bridge Alliance is well positioned to develop innovative solutions to meet customers need for a seamless roaming experience across the alliance members network. Maxis is a member of Bridge Alliance. With comprehensive coverage and suites of roaming products and services for the Asia Pacific region, travellers can now stay connected anywhere and anytime with peace-of-mind when they roam with a Bridge Alliance operator. This is made possible by the close collaboration and strong support of Bridge Alliance members to enhance customer experience and usage of roaming services. Start today with Bridge DataRoam Unlimited, the smartest choice to stay connected anytime across Asia Pacific. See page 5 for details.
WE HAVE DIFFERENT PLANS FOR DIFFERENT COUNTRIES Choose your country of destination and refer to the page for details. Australia Austria Azerbaijan Bahrain Bangladesh Belgium Brazil Brunei Darussalam Bulgaria Canada China Czech Republic Denmark Egypt Estonia Finland France Georgia Germany Greece Hong Kong Hungary India Indonesia Ireland Bridge DataRoam Unlimited (Go to Page 5-8) Data Plans Bridge DataRoam Unlimited Plus (Go to Page 9-10) Bridge DataRoam Value (Go to Page 11-13) Voice Plans Easy Call Back (Go to Page 16-20) Italy Japan Kuwait Latvia Lithuania Luxembourg Macau Macedonia Malta Moldova Netherlands New Zealand Norway Pakistan Palestine Philippines Poland Portugal Qatar Republic of Korea Russia Saudi Arabia Singapore South Africa Spain Sri Lanka Sudan Sweden Switzerland Taiwan Tajikistan Thailand Turkey United Arab Emirates United Kingdom USA Uzbekistan Vietnam Bridge DataRoam Unlimited (Go to Page 5-8) Data Plans Bridge DataRoam Unlimited Plus (Go to Page 9-10) Bridge DataRoam Value (Go to Page 11-13) Voice Plans Easy Call Back (Go to Page 16-20) 3 4
BRIDGE DATAROAM UNLIMITED Get unlimited value when you email, surf, tweet, like and share across 10 different countries. Choose from 3 unlimited Internet roaming passes to suit your travel needs. 5 DAY 1 33 DAYS 133 3 DAYS 88 This service is available to Maxis customers who roam with the operators in the following countries: Australia Hong Kong India Indonesia Macau Philippines Singapore South Korea Taiwan Thailand Optus HK CSL Bharti Airtel Telkomsel CTM Globe Telecom SingTel SK Telecom Taiwan Mobile AIS DISPLAY ON DEVICE YES OPTUS CSL, HK CSL, C&W HKTelecom, 454-00, NEW WORLD, HK NWT, PCS009, 454-10 AIRTEL Telkomsel CTM, 45501, 45504 GLOBE, GLOBE PH, PH GLOBE, 515-02 SingTel, SingTel-G9 450 05, SK Telecom, KOR SK Telecom TAIWAN MOBILE, TW MOBILE, TWN GSM, PACIFIC TWN GSM1800, TWN 97, ROC 97, 466 97, TW 97, TCC TH GSM Bridge DataRoam Unlimited will be activated immediately, so be sure to purchase only when you reach your destination. The pass expires at midnight of the respective country time zone. We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check via check status through *100#. Be sure to roam on the preferred operator to enjoy the pass. Roaming charges under a non-preferred operator will be charged at pay per use of 30/MB. When your pass is activated, we will notify you via SMS if you roam out of the preferred operator. For Multi-SIM users: Should you purchase any of our data roaming passes, please ensure that you are using your primary SIM card. 5 The 1 Day Unlimited data pass of 33/day will be automatically given should your data usage exceed 33 for the day. All you need is to ensure that you are roaming on the preferred operator at all times. Unlimited Internet roaming passes are now available in more countries! Refer to Bridge DataRoamUnlimited Plus on Page 9. 6
HOW TO SUBSCRIBE FOR BRIDGE DATAROAM UNLIMITED ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION: VIA *100# MENU PACKAGE BUY 1/3/5d DATA PASS HOW TO SUBSCRIBE FOR BRIDGE DATAROAM UNLIMITED ON YOUR DEVICES WHEN YOU ARRIVE AT YOUR DESTINATION: BUY BUD3 or BUD5 <Country> SEND TO 20008 CLICK ON SMS VIA SMS SHORT CODE 3 DAYS BUY BUD3 <Country> SEND TO 20008 5 DAYS BUY BUD5 <Country> SEND TO 20008 BUY VIA USB MODEM A If you re using a USB modem, you can subscribe via SMS short code service on your connection manager or via the MyAccount portal. SHORT CODE ON THE CONNECTION MANAGER MYACCOUNT PORTAL OPEN CONNECTION MANAGER EXAMPLE FOR 3 DAY SUBSCRIPTION Australia Hong Kong India Indonesia Macau Philippines Singapore South Korea Taiwan Thailand Optus HK CSL Bharti Airtel Telkomsel CTM Globe SingTel SK Telecom Taiwan Mobile AIS SMS SHORT CODE BUY BUD3 Australia BUY BUD3 HK BUY BUD3 India BUY BUD3 Indonesia BUY BUD3 Macau BUY BUD3 Philippines BUY BUD3 Singapore BUY BUD3 Korea BUY BUD3 Taiwan BUY BUD3 Thailand VIA TABLET B If you re using a tablet, you may subscribe via the MyAccount portal. VALUE ADDED SERVICE TAB LOGIN INTO MYACCOUNT PORTAL AT https://myaccount. maxis.net.my/wbb AND PASS CLICK PURCHASE 7 8
BRIDGE DATAROAM UNLIMITED PLUS Now travel further and enjoy the same non-stop surfing in more places. Our unlimited Internet roaming pass is now extended to more countries. This service is available to Maxis customers who roam with the operators in the following countries: China Kuwait Saudi Arabia Turkey UK Vietnam China Mobile Viva STC Avea Telefonica O2 VN Mobifone DISPLAY ON DEVICE CMCC, China Mobile KT 04, VIVA, KTC, 419 04 ALJAWAL, KSA AVEA, TR AVEA, TR 03, 28603, Aria, TR Aria O2 UK, Bt Cellnet, Cellnet VN Mobifone, 45201 CHARGES 38/day The Bridge DataRoam Unlimited Plus data pass of 38/day will be automatically given should your data usage exceed 38 for the day. All you need is to ensure that you are roaming on the preferred operator at all times. HOW TO SUBSCRIBE FOR BRIDGE DATAROAM UNLIMITED PLUS ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION: VIA SMS SHORT CODE Type BUY BUD+ <Country> SEND TO 20008 VIA *100# MENU DATA PASS FOR 38 BUY Bridge DataRoam Unlimited Plus will be activated immediately, so be sure to purchase only when you reach your destination. The pass expires at midnight of the respective country time zone. We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check via check status through *100#. Be sure to roam on the preferred operator to enjoy the pass. Roaming charges under a non-preferred operator will be charged at pay per use of 30/MB. When your pass is activated, we will notify you via SMS if you roam out of the preferred operator. For Multi-SIM users: Should you purchase any of our data roaming passes, please ensure that you are using your primary SIM card. EXAMPLE FOR 1 DAY SUBSCRIPTION China Kuwait Saudi Arabia Turkey UK Vietnam China Mobile Viva STC Avea Telefonica O2 VN Mobifone SMS SHORT CODE BUY BUD+ China BUY BUD+ Kuwait BUY BUD+ KSA BUY BUD+ Turkey BUY BUD+ UK BUY BUD+ Vietnam 9 10
11 BRIDGE DATAROAM VALUE Enjoy more hours online with our great value Internet passes when you travel in the countries below. Be sure to roam with our preferred partner to be eligible for the passes. Austria Azerbaijan Bahrain Bangladesh Belgium Brazil Brunei Bulgaria Canada Czech Republic Denmark Estonia Finland France Germany Georgia Greece Hungary Ireland Italy Japan Latvia Lithuania Luxembourg Macedonia Malta Moldova Netherlands New Zealand Norway Pakistan Palestine Poland Portugal Azercell Viva Grameenphone Proximus TIM Brasil DST Rogers Bouygues Telecom Geocell Vodafone Telefonica O2 Vodafone NTT Docomo Tango Vodafone Moldcell Vodafone Ufone Jawwal Vodafone DISPLAY ON DEVICE A-A03, 232-03, max.mobil, A-max ACELL, AZEACELL 426 04, BHR 04, STC BH, VIVA BGDGP, Grameenphone B PROXIMUS, BEL PROXIMUS TIM, TIM Brasil, TIM RN, TIM SP, TIM CS BRU-DSTCom, BRU-DST, BRU 11, DSTCom, 528-11 GLOBUL, BG GLOBUL, BG 05 Rogers, 302 72, CAN72 CZ, TMO CZ, PAEGAS CZ TELIA DK EE EMT, 248 01 FIN SONERA BOUYGTEL, BOUYGTEL-F, F-BOUYGTEL, 208 20 T-D1, D1, D1-Telekom, D GEOCELL, Geo-Geocell, 282 01 GR VODAFONE, VODAFONE GR, PANAFON T-MOBILE H, WESTEL 900, WESTEL, H-WESTEL, W-900 O2-IRL, IRL O2, Digifone, Digi-IRL VODAFONE IT, OMNITEL, I OMNI JP DOCOMO, DOCOMO, NTT DOCOMO, 440 10 LMT GSM, LV LMT GSM, LV LMT 246-01, OMNITEL LT, LT OMNITEL TANGO, L-77, 27077 T-MOBILE MK, MKD-MOBIMAK, TMO MK, MOBI-M, 294 01 MLT 01, 278 01, VODA M, VODAFONE MLA, TELECELL, TELECELL MALTA MOLDCELL, MD 02, 259 02 NL, Ben NL, 204 16 Vodafone NetCom, N Com, NetCom GSM, 242-02 PAKUF, 41003, Ufone, PK-Ufone JAWWAL, IL 05.pl, POL02, Era PL, Era,260 02, PL 02 VODAFONE P, VODAFONE P, TELECEL P TLCL, TELECEL CHARGES 38/20MB 38/20MB 38/20MB 38/20MB Qatar Russia South Africa Spain Sri Lanka Sweden Switzerland Tajikistan UAE USA Uzbekistan DISPLAY ON DEVICE Q-Tel Qtel, Qatarnet, 427 01 Tele2 Tele2, RUST2, RUS20, Motiv, 25020 Cellc Cell C Telefonica Moviles Movistar, 214 07, Telefonica Mobitel Mobitel, SRI 01, 41301 TELIA, TELIA S, TELIA S MOBITEL, SWEDEN 3G Swisscom Swisscom, Swiss GSM, SwisscomFL Tcell TCELL, TCELL 3G, Indigo-TJK, Indigo-T, TJK 02, 436 02, Somoncom, TJK 01, 436 01 Etisalat ETISALAT, ETSLT AT&T 310410, AT&T Ucell UCell, 43405, Coscom CHARGES 38/20MB The Bridge DataRoam Value pass of 38/48 for 20MB will be automatically given should your data usage exceed 38/48. All you need is to ensure that you are roaming on the preferred operator at all times. What can you do with 20MB of data? Plain text emails without attachments Mobile-based web surfing Plain text Instant Messaging Photo sharing (< 100KB per photo) Plain text Twitter tweets / Facebook status Online app / game Music stream Video stream 10 email 5 minutes 10 minutes of WhatsApp 4 photos 20 updates 1 minute of Draw Something 2 minutes of itunes stream 1 minute of YouTube stream Bridge DataRoam Value will be activated immediately, so be sure to purchase only when you reach your destination. One pass offers a maximum use of 20MB, calculated from the time of activation and expires at midnight of the respective country time zone. You may purchase any number of passes within the day but each pass expires at midnight of the same day and any unused quota will be forfeited. We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check status via *100#. Be sure to roam on the preferred operator at all times to enjoy the pass. Roaming charges on a non-preferred operator will be charged at pay-per-use of 30/MB. When your pass is activated, we will notify you via SMS if you have roamed out of a preferred operator. For Multi-SIM users: Bridge DataRoam passes can ONLY be used on the primary SIM card. 12
HOW TO SUBSCRIBE FOR BRIDGE DATAROAM VALUE ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION: VIA SMS SHORT CODE EXAMPLE OF HOW TO PURCHASE BRIDGE DATAROAM VALUE WITH SMS SHORT CODE France Germany Ireland Japan Netherlands Qatar Spain Sri Lanka Switzerland UAE USA Bouygues Telecom Telefonica O2 NTT Docomo Qtel Telefonica Moviles Mobitel Swisscom Etisalat AT&T VIA *100# MENU BUY DV <Country> SEND TO 20008 SMS SHORT CODE BUY DV France BUY DV Germany BUY DV Ireland BUY DV Japan BUY DV Netherlands BUY DV Qatar BUY DV Spain BUY DV Sri Lanka BUY DV Switzerland BUY DV UAE BUY DV USA DATA PASS FOR 38/ 48 BUY HOW TO SWITCH TO FOREIGN NETWORK MANUALLY STEP 1: Select Phone Settings on your mobile phone. STEP 2: Select Manual on the network selection menu. STEP 3: Select a specific network, e.g. SingTel. 13 NOTE: Settings vary for different handset brands and models. 14
NEWS & ALERTS Maxis largest roaming footprint now covers you in over 200 countries and 500 operators. To roam in Japan and Korea, you will need a 3G phone. CALLBACK If you re a seasoned traveller who s constantly abroad, you can now enjoy greater savings when you call home to Malaysia with our hassle-free Easy Callback service. No complicated dialling patterns to remember. Just be sure to roam on our preferred operator and dial as you normally do from your phonebook. Activate Easy Callback through *100# now! See overleaf for details. The Maxis Roam App is now available in App Store for iphone and Google Play for Android. Download it now! SMS from overseas is now only 1/SMS globally and half-price in Singapore! Enjoy up to 70% savings on calling home with the new Easy Callback service! Available in over 30 countries. International Roaming Caller ID is now available in over 17 countries. 15 16
HOW TO ACTIVATE/DEACTIVATE FOR CALLBACK ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION: Frequenty visited countries and its operators: Australia Hong Kong Indonesia Philippines Taiwan Thailand Optus HK CSL Telkomsel Globe Taiwan Mobile AIS DISPLAY ON DEVICE YES OPTUS HK CSL Telkomsel Globe Taiwan Mobile AIS CHARGES 3.99/min VIA SMS SHORT CODE VIA *100# MENU ACTIVATE/ DEACTIVATE OTHER SERVICES CALL BACK More countries on the next page. Once activated, you can call home by dialing directly from your phonebook. We will disconnect your call and call you back. Just answer as normal and wait for us to connect to your recipient. Easy Call Back is only applicable for calling home to any Malaysian number. Be sure to roam with the selected operators in the table. Go to Network Selection in your mobile device and make sure you select a network operator from the list provided above. SMS activate/deactivate SEND TO 21113 17 18
HOW TO ACTIVATE/DEACTIVATE FOR CALLBACK ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION: VIA SMS SHORT CODE SMS activate/deactivate SEND TO 21113 VIA *100# MENU ACTIVATE/ DEACTIVATE CALL BACK DISPLAY ON DEVICE CHARGES Belgium China Czech Republic Denmark Egypt France Germany Italy Japan Kuwait Malta Netherlands Belgacom China Mobile Telia Etisalat Bouygues Telecom Wind NTT Viva Vodafone B PROXIMUS China Mobile CZ TELIA DK ETISALAT BOUYGTEL D I WIND NTT DOCOMO VIVA Vodafone MLA NL New Zealand Two Degrees Mobile Ltd NZ Comms Qatar Qtel QTEL 3.99/min Russia Saudi Arabia South Africa Sri Lanka Sudan Sweden Switzerland Turkey UAE UK Vietnam Beeline STC Cell C Mobitel Zain Swisscom Avea Etisalat Telefonica O2 VN Mobifone VimpelCom ALJAWAL Cell C Mobitel SDN Zain TELIA S SWISSCOM AVEA ETISALAT 02 UK VN Mobifone Once activated, you can call home by dialling directly from your phonebook. We will disconnect your call and call you back. Just answer as normal and wait for us to connect to your recipient. Easy Call Back is only applicable for calling home to any Malaysian number. Be sure to roam with the selected operators in the table. Go to Network Selection in your mobile device and make sure you select a network operator from the list provided above. 19 20
OTHER SERVICES 1) SAFE ARRIVAL SMS Let your loved ones know that you ve arrived safely at your destination with our Safe Arrival SMS service. This service allows you to send your first SMS for FREE from any destination in the world. Only applicable for the first SMS sent while roaming. Additional SMS sent thereafter will be charged at the normal International Roaming SMS rates. 2) FREE CALLS TO CUSTOMER SERVICE If you need assistance from our Customer Service while abroad, you may dial *123# from your mobile phone and our Customer Service will call you back to assist you at no cost to you. 3) DATA ROAMING THRESHOLD ALERT You can now personalise your threshold alert at your preference. We will send you notifications when your data roaming reaches the below threshold. The setting options are as follows: Option 1 : 50, 100, 150 Option 2 : 50, 200, 500 (by default) Option 3 : 100, 300, 500 Option 4 : 500, 1000, 1500 TO SET YOUR PREFERRED THRESHOLD DIAL *100# MORE SERVICES/NEXT PAGE SET DATA ALERT NOTE: The alerts will be sent daily and this service is provided FREE of charge. Data roaming threshold alert will not be sent to the customers who have already purchased a data plan. FOR ipad USERS If you are an ipad user, you can also receive the threshold alert on your CBR (Can Be Reached) number. To receive this alert via the CBR number, simply register your CBR number upon plan subscription or call Customer Service at 1800-82-2000. Failing to do so, we are not able to send you any notifications. NOTE: The default alert for an ipad user is at 50, 200, 500 21 22 16
TIPS FOR ROAMING WITH PEACE OF MIND 3. Use Wi-Fi where available or if you are constantly on the move, buy a data roaming pass from Maxis. Maxis data roaming passes are currently available in over 60 countries and more will be added over time. 1. Read our Welcome SMS when you arrive in your destination. It contains important info for roaming with peace of mind. 2. Use our Safe Arrival SMS to let your loved ones know you ve arrived safely at your destination. The first SMS sent is complimentary from Maxis. 6. If you need assistance abroad, call our Customer Care for free at *123# 5. Use Easy Call Back to enjoy better savings when you call home. 7. Access our Easy Menu by dialing *100# to access our products and services when abroad. This service is complimentary. 4. Set your data roaming threshold alert according to your comfort level. By default, Maxis will send you daily SMS alerts when your data roaming usage reaches 50, 200 and 500 respectively. Do check your SMS from time to time. Data roaming threshold alert will not be sent to customers who have already purchased a data plan. 8. Purchase a travel insurance to safeguard against unfortunate incidences. 23 24
INTERNATIONAL EMERGENCY CONTACT NUMBERS LOCAL NUMBERS ONLY Australia China France Germany Hong Kong India Indonesia Japan Kuwait Macau Malaysia Philippines Saudi Arabia Singapore South Korea Sri Lanka Taiwan Thailand Turkey UK USA Vietnam AMBULANCE 000 (112 on mobile) 999/120 (Beijing, Shanghai) 112/15 112 999 102 118/199 119 112 999/318 999 117 997 995 119 110 119 1669 112 112/999 911 115 POLICE 000 (112 on mobile) 110 112/17 110/112 999 100 110 110 112 999/318 999 117 999 999 112 118/119 110 191 112/155 112/999 911 113 EMBASSY NUMBERS Australia China France Germany Hong Kong India Indonesia Japan Kuwait Philippines Saudi Arabia Singapore South Africa South Korea Sri Lanka Taiwan Thailand UK USA Vietnam PHONE NUMBER OF EMBASSY IN MALAYSIA +603 2146 5555 +603 2142 8495 +603 2053 5500 +603 2170 9666 +603 2142 8495 +603 2093 3504 +603 2116 4000 +603 2142 7044 +603 2141 0033 +603 2148 4233 +603 4257 9831 +603 2161 6277 +603 2170 2400 +603 4251 2336 +603 2161 2199 +603 2164 4439 +603 2148 8222 +603 2170 2200 +603 2168 5000 +603 2148 4534 PHONE NUMBER OF MALAYSIAN EMBASSY AT DESTINATION +61 892257055 +86 1065322531 +331 45531185 +49 308857490 +852 28210800 +91 1126111291 +62 215224947 +81 0334763840 +965 2550394 +6382 2214050 +966 14887100 +65 62350111 +27 123425990 +822 7959203 +94 112554681 +886 227132626 +66 26296800 +44 2072358033 +1 2025729700 +84 88299023 25 MALAYSIA AIRLINES WITHIN MALAYSIA : 1300 88 3000 OUTSIDE MALAYSIA : +603 7843 3000 AIRASIA : 600 85 8888 26