Travel Data SIM User s Guide

Transcription

1 Travel Data SIM User s Guide 0

2 1 Basic Information Usage Tips APN Setting... 5 A. Android... 5 B. ios

3 Basic Information 1 Basic Information Product Country Coverage (1 SIM Card for multiple countries) SIM Card Validity Activation Purchase of Extra Day-pass Travel Data SIM Card ( SIM Card ) Asia Pacific: Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, Australia, New Zealand North America: United States of America*, Canada Europe: United Kingdom, France, Germany, Italy, Spain, Switzerland, Austria, Netherlands, Belgium, Greece, Finland, Sweden, Norway, Denmark, Albania, Armenia, Azerbaijan, Belarus, Ireland, Moldova, Croatia, Estonia, Latvia, Lithuania, Ukraine Others: Russia, South Africa, Ghana * Coverage includes Hawaii and excludes Guam and Alaska. The Travel Data SIM Card ( SIM Card ) does not have an expiry date. It is valid with your HKBN account. Please visit traveldata.hkbn.net and login to SIM Card Activation to complete the activation procedure. It is recommended that you activate your SIM Card before traveling. Once activated, the Travel Data SIM Card can be used at any time overseas where coverage is available. To purchase extra-day pass for your SIM Card, simply visit traveldata.hkbn.net and login to Extra Day-pass Purchase and follow the instructions provided. Remarks - Consumption of data can be exercised in a flexible manner, i.e. consecutive-day usage of the SIM Card is not required. - When data usage in multiple countries within the designated regions and/or countries occurs during any 24-hour duration, only ONE (1) day-pass will be consumed. For example, if you travel to Singapore and Malaysia within a 24-hour period, only 1 day-pass shall be calculated. - Regardless of location, the validity of ONE (1) day pass is calculated on a rolling 24-hour basis, i.e. once the SIM Card is used, 1 day-pass will end after 24 hours regardless of the actual usage duration. - Any remaining unused entitled preloaded data will be carried forward and the SIM Card will be useable until the total entitlement of preloaded data and/or number of day-pass has been fully consumed, whichever occurs earlier. 2

4 Basic Information 1 Basic Information - The SIM Card has an average of 150MB daily data entitlement. After the 150MB preloaded data has been fully consumed within the 24 hours day-pass duration, you may continue usage during the same 24 hours day-pass duration as long as there is preloaded data available for the remaining entitlement days of your service plan and/or via purchase of extra day-pass(s). The SIM Card service will be suspended when all data entitlement for the service plan has been consumed. Any remaining unused data from the entitled 150MB in 24 hours day-pass duration will be carried forward for usage in the remaining number of purchased/entitled day-pass (if applicable). SIM Card service will be suspended when either the aggregate entitled and/or purchased preloaded data or number of day-pass has been fully consumed, whichever is earlier. Using a 2 day-pass with 300 MB preloaded SIM Card as an example, when customers: (1) Fully consume 300 MB on the 1 st day. The service will be suspended on the 2 nd day. (2) Consumes 100 MB on the 1 st day. The remaining data of 200 MB is now available for the 2 nd day. Regardless of the amount of data consumed on the 2 nd day, service will be suspended after the 2 day-pass has expired. Any remaining data can be carried forward and used continuously when you purchase extra day-pass(es) for the same SIM Card before such suspension occurs. - The SIM Card will only provide mobile data service, voice and SMS are not available. - The SIM Card can be used with most Android and ios smartphones and tablets. - The SIM Card does not support tethering or mobile hotspot, and is not compatible with wireless Wi-Fi routers. - The SIM Card is available in Mini/Micro/Nano SIM Card sizes. - Data uploading/downloading speed depends on specifications of different smartphones and tablets and overseas network. In general, the SIM Card provides 3G uploading/downloading speeds. 3

5 Usage Tips 2 Usage Tips 1. Consumption of data can be exercised in a flexible manner, i.e. consecutive-day usage of the SIM Card is not required. To avoid any unnecessary data usage and needless deduction of ONE (1) day-pass, please disable Mobile Data and Data Roaming on your mobile device. 2. When using the SIM Card, Data Roaming will be on. Remember to turn off Data Roaming when you switch to another SIM Card to avoid unnecessary roaming data usage. 3. On a number of smartphones, operation may be locked (with only a specific network allowed for the phone to function) to prevent the smartphone from using SIM Cards provided by other network operator. Please refer to your smartphone provider for more details. 4. Before using the SIM Card with any smartphone & tablet, disable automatic updates of , app store, other applications ( Apps ), RSS and Podcasts to avoid unnecessary data usage. 5. Before using the SIM Card, re-set the data usage records on your smartphone(s) to 0KB for easier reference of data usage consumption. (There are discrepancies on setting/ways to switch off mobile network of different smartphones & tablets. In general, you can follow the above steps to reset them. Please contact your smartphone & tablet provider(s) for details.) 4

6 APN Setting 3 APN Setting Please re-set your APN each time the SIM Card is inserted. A. Android 1. Power off 2. Insert the SIM Card 3. Power on 4. Settings 5. Turn off Wi-Fi or WLAN 6. Wireless and network (or More networks) Mobile networks, turn on Mobile data and Data roaming 7. Access Point Names (APN), New APN (some mobile phones require you to press + at the bottom or click the menu button New 8. Input openroamer.com in the field of Name 9. Input openroamer.com in the field of APN 10. Select PAP or CHAP in Authentication Type 11. Choose new APN & reboot 12. Wait for 5-15 mins after reboot. If there is no network and need to search for signal again, please power off and on in a 15-min interval, then repeat the above procedures. 5

7 APN Setting 3 APN Setting If the operating system installed on your Android device is version or above, please follow the steps below to reconfigure the SIM for use on few mobile devices: 1. Select Settings Select More Select Security Select Set up SIM Card lock 2. Click on Lock SIM Card, and then Input PIN : , click on OK 3. Reboot your mobile phone 4. Input PIN: , click on OK 5. Repeat the above step 1, turn off Lock SIM Card, re-input PIN: , click on OK 6. Reboot your mobile phone and setup is now complete (certain models of mobile phones may take approximately minutes to search for the network) If you want to check the Android OS version, please go to Settings Select More Select About Device Note: the above is not applicable on locked smartphones (i.e. phones locked to a designated network and cannot be used on other networks. For more information, please ask your mobile phone service provider to find out whether your mobile phone is locked.) 6

8 APN Setting 3 APN Setting B. ios 1. Power off 2. Insert the SIM Card 3. Power on 4. Setting 5. Turn off Wi-Fi 6. Cellular, turn on Cellular Data and Data Roaming 7. Wait as the iphone or ipad searches the local network (Wait for 5-15 mins. If there is no network and need to search for signal again, please power off and on in a 15- min interval, then repeat the above procedures.) 8. Open (and refresh) Safari and wait for the following APN settings to appear. Follow the instructions to complete the APN settings. Click QR Code press Install press Next press Install complete APN settings 9. Reboot the iphone or ipad 10. If the APN settings still appear, please ignore it. 7

9 APN Setting 3 APN Setting If no APN settings appear on Safari or if your ios operating system is lower than ios7, please follow APN settings as follows: I. Setting II. Turn off Wi-Fi III. Cellular, turn on Cellular Data and Data Roaming IV. Cellular Data Network or APN setting Input openroamer.com in the field of APN Input openr oamer.com in the field of Username Save new APN V. Reboot your iphone or ipad VI. If the APN settings still appear, please ignore it. VII. If there is no APN settings on your iphone or ipad, reboot it and open Safari. Input in the address bar and start loading, repeat the procedure of B9 To switch to another new SIM Card, follow these steps to remove openroamer.com APN Setting General Profiles click openroamer.com click Remove (SIM Card settings differ depending on the model of smartphone or tablet used. Some devices may take longer to search the local network during initial use.) 8