Speakers Steve Kraus Sr. Director, Product Marketing Pegasystems Inc. Steve Kraus is a Senior Director of Product Marketing at Pega, focused on CRM solutions. He brings more than fifteen years of experience marketing, selling, designing and implementing software solutions for some of the world s largest customer focused enterprises, including Sears, Wal-mart, CIGNA, Bank of America, and Sprint among others. Prior to joining Pega, Steve held leadership positions in professional services, marketing and sales. Steve earned his undergraduate degree from College of The Holy Cross in Economics & Accounting and is a Certified Public Accountant. 2
The Mission Customer Satisfaction Productivity Revenue 3
4 DISJOINTED CUSTOMER EXPERIENCE OVERLY COMPLICATED SYSTEMS INABILITY TO ADAPT
The #1 Service Solution For The Enterprise Customer Satisfaction Productivity Revenue ENGAGE - Deliver Outstanding Service Experiences Anywhere and everywhere through omnichannel service delivery SIMPLIFY - Streamline Customer Service Delivery Intelligently guide every service interaction and maximize automation CHANGE - Make Change a Strategic Advantage Rapidly deploy and easily adapt through the world s leading build for change platform 5
Engage -- Deliver Outstanding Experiences Anywhere and everywhere through omnichannel service delivery Customer Satisfaction Engagement Hub 6
Simplify - Streamline Service Delivery Intelligently guide every service interaction Productivity 7
Simplify - Streamline Service Delivery Intelligently guide every service interaction Productivity 8
Simplify - Streamline Service Delivery Intelligently guide every service interaction Revenue 9
Simplify Streamline Service Delivery Maximize Automation Productivity Inquiry Resolution 10
Make Change a Strategic Advantage Rapidly deploy and easily adapt through the world s leading build for change platform 11
Make Change a Strategic Advantage Rapidly deploy and easily adapt through the world s leading build for change platform 12
Rapidly Deploy and Easily Adapt Massively Scalable: On-Premises or in Pega Cloud 100% RELIABILITY SINCE INCEPTION 99.95% SERVICE LEVEL AGREEMENT Scalable, global deployment Deploy on-premises or in cloud as needed. Scalable architecture assures responsiveness under heavy load. On Premises Dev/Test/ Production In Cloud HIPAA EU EC, etc Always Up, Always Secure Zero-Disruption Architecture delivers continuous service. Private, dedicated cloud model ensures security and compliance Compliant Meets HIPAA, EU EC 95/94, FDA 21 CFR Part 11, PCI DSS compliance requirements. Intuitive Easy, native integration to your back-end systems Portable Build and test in the cloud, deploy in-house, or vice versa. 13
Customer Satisfaction Productivity Revenue 14
Customer Service & Beyond: A Unified Solution Execution Gap BUSINESS PROCESS ANALYTICS DECISIONING CASE INTEGRATION MOBILE SOCIAL CLOUD SYSTEMS OF 15
Leadership for the Digital Enterprise BUSINESS PROCESS ANALYTICS DECISIONING CASE INTEGRATION MOBILE SOCIAL CLOUD PEGA PEGA PEGA PEGA PEGA PEGA # 1 IN BPM # 1 IN CASE MANAGEMENT LEADER IN CRM LEADER IN Mobile Apps 16
Demo 17
Thank you! Steve Kraus Sr. Director, Product Marketing Pegasystems Email: Steve.Kraus@pega.com 18
Learn More... The Forrester Wave : Customer Service Solutions For Enterprise Organizations, Q2 2014 2300+ Colleagues from the Pega Community 200+ World s Leading Companies Learn the Latest in Pega Technology with Hands-on Training Sessions & Workshops 50+ Customer Success Presentations Exciting Customer Keynotes to be announced Unlimited Networking Opportunities Register at: www.pegaworld2014.com Download this analyst report today to understand the latest customer service market trends and why Pegasystems is evaluated as a leader in this space. 19
Interactive & A 20
BETTER BUSINESS SOFTWARE FOR THE DIGITAL ENTERPRISE Build for Change 21