45 rue de Villiers 92526 Neuilly sur Seine Cedex Tél. : +33 (0) 1 57 77 80 00 Fax : +33 (0) 1 57 77 89 68 www.thalesgroup.com or www.thales-avionics.com Customer Inmation Letter: CIL13 WARRANTY CLAIM PROCEDURE In order to facilitate the settlement and payment of your In House s, would you please, send all your In House invoices to the following address: By Mail: THALES AEROSPACE -Avionics- Attn: DFG/CG/CF/VA 25 rue Jules Védrines FRANCE Or By FAX: Same address, fax: +33 (0) 4 75 79 88 22 Or claims.warranty@fr.thalesgroup.com Note: A detailed repair report must be joined with each claim. Air Transport and Regional and Business THALES AEROSPACE -Avionics-!"# $$#% &'( ) ) *+$$,-./.. % +$$,-./.#$0 1 213314%51'67478%31%794'!13%64% Costumer Inmation Letter: CIL13 page 1 REV. 9 ATA/AL Février 2005
s: THALES Aerospace Business Group Organization Chart THALES Aerospace Business Group ELECTRICAL SYSTEMS (TAES) (THAV) - INFLIGHT SYSTEMS LLC LCD ACSS (TCAS Equipment) Ltd. Inc. DIELH Avionik Systeme m should contain: A. THALES Equipment Part number B. Equipment description C. Equipment serial number D. Operating / Flight hours E. Flight hours since last inspection (if applicable) F. Reason removal G. Registration number H. Position on I. Date of removal J. Date of manufacture or date of delivery of or date of delivery of the Equipment concerned or, in case of SRU, P/N and S/N of the Equipment from which the SRU has been removed. K. Results of investigation and corrective action permed L. THALES part numbers and quantity of Parts used the maintenance operation M. Operator number N. Operator date O. Repair time in hours P. Hourly Labor rate contractually agreed or request Q. Overall cost of the maintenance operation ( Parts and Labor ) For payment (by wire transfer) : Bank account coordinates Postal address of concerned Person (postal mail copy of wire transfer including s number(s)) Costumer Inmation Letter: CIL13 page 2 REV. 9 ATA/AL Février 2005
s: INPUT. claims.warranty@fr.thalesgroup.com By Mail: THALES AEROSPACE Avionics- Attn: DFG/CG/CF/VA 25 rue Jules Védrines FRANCE THALES AEROSPACE Avionics- Attn: DFG /CG/CF/VA 25 rue Jules Védrines +33 (0) 4 75 79 88 22 original s, teardown/repair reports Air Transport Regional and Business We are managing LRU (Line Repairable Unit) with NCAGE CODE (NATO Commercial and Government Entity Code): THALES AEROSPACE -AVIONICS- (THAV): F9111 For Partners of THALES AEROSPACE AVIONICS-, refer to Costumer Inmation Letter: CIL16 available on our website (www.thales-avionics.com) We ARE NOT managing LRU (Line Repairable Unit) with NCAGE CODE (NATO Commercial and Government Entity Code): ELECTRICAL SYSTEMS (TAES): F0296 administrator: ELECTRICAL SYSTEMS: 33 (0)1 34 80 75 95 -INFLIGHT SYSTEMS LLC: 0LWJ2 administrator: -IFS :Greg.MILLER@thales-avionics-us.com F9111: merger of : F0052; F0054; F0057; F0210; F0213; F0216; F0282; F2924; F6163; F6170; F6198; F6306; F8794. Costumer Inmation Letter: CIL13 page 3 REV. 9 ATA/AL Février 2005
s: Air Transport : ATA : Air Transport Repair Agreement (IHWRA) Labour rate copy of s, teardown/repair reports and Payment Denied Reduced CUSTOMER Worlwide +00 123 456 7890 THALES AEROSPACE Avionics- 105 Avenue du Général Eisenhower BP1147 31037 CEDEX 1 +33 (0) 5 61 19 66 50 From Warranty Administrator: (x.y@thales-avionics.com) x.y@thales-avionics.com Dispute? Misunderstanding? Any type of data needed! Customer : Warranty administrator, Warranty accountant. Costumer Inmation Letter: CIL13 page 4 REV. 9 ATA/AL Février 2005
s: Regional and Business : ARA : Regional and Business Repair Agreement (IHWRA) Labour rate copy of s, teardown/repair reports and Payment Denied Reduced CUSTOMER Worlwide +00 123 456 7890 THALES AEROSPACE-Avionics- 105 Avenue du Général Eisenhower BP1147 31037 CEDEX 1 +33 (0) 5 61 19 66 50 From Warranty Administrator: (x.y@thales-avionics.com) x.y@thales-avionics.com Dispute? Misunderstanding? Any type of data needed! Customer : Warranty administrator, Warranty accountant. Costumer Inmation Letter: CIL13 page 5 REV. 9 ATA/AL Février 2005
s: Payment. Air Transport Regional and Business and Payment Denied Reduced Accepted Denial fax copy By mail: Payment order : N F12345678 including : (s) number(s), requested amount and reduced s: debit note(s) number(s) with amount to reduce. 5 -= Next PAGE : DOCUMENT Reducing fax copy Debit-note (national regulation) (amount to be reduced) Next PAGE : DOCUMENT Wire transfer Customer Customer bank Costumer Inmation Letter: CIL13 page 6 REV. 9 ATA/AL Février 2005
s: Payment. DOCUMENT Siège Social : Aérodrome de Villacoublay - Z.A. Louis Bréguet BP 200-78141 Vélizy-Villacoublay Cedex - Tél. : +33 (0) 1 46 29 70 00 Télécopieur : +33 (0) 1 46 32 85 96 www.thalesgroup.com NOS REFERENCES N COMPTE N RELEVE Pour toute question relative au présent bordereau veuillez vous adresser au service COMPTABILITÉ SERVICES COMPTABLES 25 RUE JULES VEDRINES MR.MICHEL JAVELAS 04 75 79 85 03 Téléphone : en rappelant les références ci-contre F007351 F00600007 VOS REFERENCES Payment order number VIRTUAL AIRLINES Attn : Warranty Accountant 00 Somewhere Street COUNTRYSIDE Le 07/01/2003 Your Warranty (s) reference EURO DATE N DE FACTURE OU AVOIR N PIECE COMPTABLE DEBIT CREDIT 06 / 01 / 2003 WCL CD Z012345 GS 0100139 429.80 06 / 01 / 2003 WCL CD Y026547 GS 0100140 Requested 429.80 amount on 06 / 01 / 2003 WCL CD 0012450 GS 0100141 2260.54 06 / 01 / 2003 WCL CD ZWC012 GS 0100142 390.69 001245 06 / 01 / 2003 WCL CD ABCD124 GS 0100143 45.00 06 / 01 / 2003 001245 GS 0100144 200.01 06 / 01 / 2003 WCL VTT 0123 GS 0100145 125.36 06 / 01 / 2003 58794422 GS 0100146 10058.00 06 / 01 / 2003 AV/FRE WCL CD ABCD124 GS 0100155 20.00 06 / 01 / 2003 AV/FRE 001245 GS 0100166 70.00 DOCUMENT «NOTE DE DEBIT» Debit-note existing on N 001245 (A fax was sent by warranty administration) reference 001245 is reduced of : reference 001245 is paid : Requested amount : 200.01 EUR Minus «NOTE DE DEBIT» : 070.00 EUR Equal to : 130.01 EUR settled by warranty administration FOR INFORMATION DEARS SIRS, WE ORDER TO OUR BANK, BANK BANK TO SETTLE THIS NOTE AMOUNT NUT BANK, 123 STREET SOMEWHERE NBK2546ACCDD1222 YOURS FAITHFULLY. TOTAL COPY of Wire transfer order to your bank 13986.20 EUR Pour toute question relative au présent bordereau veuillez vous adresser au service COMPTABILITÉ For any question relative to the present list Please address the accounting department: Siège Social : Aérodrome de Villacoublay - Z.A. Louis Bréguet BP 200-78141 Vélizy-Villacoublay Cedex - Tél. : +33 (0) 1 46 29 70 00 Télécopieur : +33 (0) 1 46 32 85 96 www.thalesgroup.com N O T E D E D E B I T D E B I T - N O T E SERVICES COMPTABLES 25 RUE JULES VEDRINES M. JEAN LUC CALLEGARI Téléphone : 04 75 79 85 12 Telephone : en rappelant les références ci-contre remind opposite references NOS RÉFÉRENCES OUR REFERENCES N COMPTE N DOCUMENT Account Number DEBIT-NOTE NUMBER F007351 GS0100155 06/01/2003 VIRTUAL AIRLINES Attn : Warranty Accountant 00 Somewhere Street COUNTRYSIDE V/ FACTURE: YOUR INVOICE : 07/12/2002 AV/FRE 001245 N CPTE CLIENT : A L ATTENTION DE VOTRE COMPTABILITE CLIENT CUSTOMER ACCOUNT : FOR THE ATTENTION OF YOUR ACCOUNTING DEPARTMENT POS LIBELLE QUANTITE MONTANT EUR DEBIT-NOTE on INVOICE : QUANTITY AMOUNT EUR 06 / 01 / 2003 AV/FRE 001245 70.00 1.000 70.00 - - - - - - - - - - - - - - - - M O N T A N T I N S C R I T S U R N O T R E P R O C H A I N B O R D E R E A U D E R E G L E M E N T : 70.00 AMOUNT IN DEBIT ON OUR NEXT PAYMENT ORDER: Costumer Inmation Letter: CIL13 page 7 REV. 9 ATA/AL Février 2005