EXECUTIVE ASSISTANT TRAINING SEPTEMBER 2015

EXECUTIVE ASSISTANT TRAINING SEPTEMBER 2015 11 BOOK 2 $200 + GST EVERYBODY LEADS EMOTIONAL INTELLIGENCE (EI) HILTON BRISBANE 14 SEPTEMBER 2015 HILTON BRISBANE 16 SEPTEMBER 2015 BOOK 3 $390 + GST THE EA BUSINESS TOOLKIT Love, love, love the course! Western Power Best training session I ve ever been to. Lotterywest Fantastic day really enjoyed the content. BHP Billiton BOOK TODAY FOR AUSTRALIA S BEST EA & PA TRAINING HILTON BRISBANE 15 SEPTEMBER 2015

About your 2015 facilitators Blythe Rowe Everybody Leads The EA Business Toolkit Widely recognised for her ability to shake things up, Blythe is brilliant at revving-up productivity and performance. After 13 years working in Senior HR roles for some of Australia s largest businesses, Blythe s obsession for people and performance led her to become the founder and director of Human Incite, a company who partner with leading organisations to create sustainable behavioural change and awesome places to work. She challenges the status quo and her attendees as to what they need to do personally to maximise results for themselves and their organisation. Her passion, energy and enthusiasm is infectious. Combine these with her expertise in people leadership and her ability to tell it like it is, in a fun, yet pragmatic way, will prove the perfect ingredients to inspire you into action. SOME TESTIMONIALS FROM BLYTHE S RECENT TRAINING Blythe is the BEST training facilitator I ve ever had! Extremely engaging course. EA, Wesfarmers Federation Insurance Blythe is an inspiration highly recommended. EA, Reckon Ltd One of the best training sessions I have ever experienced thanks Blythe! EA, Ministry for Culture and Heritage The whole day was great Blythe is a fantastic presenter and the workbook is the most interesting I ve seen. Executive Assistant, Tomkins Wake Lawyers I loved this masterclass. I felt Blythe really understood the complexities of the EA role. EA, Invercargill City Council Kasia Orlowska- Meinen Emotional Intelligence (EI) Kasia is an exceptional career coach, and facilitates training programs aimed to help you maximise your career. Kasia is a graduate of Coaches Training Institute in London, an accredited coach of Integral 360 Leadership Profiles and holds a Bachelor of Education (TESOL). Kasia has tailor-made a series of workshops including Emotional Intelligence, Personal Values and Vision, Goal Setting and Time Management, Dealing with Procrastination, and Effective and Assertive Communication. Years in the education sector both in Australia and in Europe provided her with a combination of cultural awareness, marketing and business development as well as experience in coaching, all of which have laid the foundation for her coaching and training engagements. SOME TESTIMONIALS FROM KASIA S RECENT TRAINING Kasia has been a really fantastic facilitator thank you. EA, Children s Medical Research Institute Very engaging facilitator Kasia s knowledge of the content and flow of presentation was excellent. EA, News Corp Awesome. EA, Australian National Maritime Museum I really enjoyed the day with Kasia, who I found engaging and energetic throughout the day. EA, Superpartners I gained a much deeper understanding of Emotional Intelligence at this masterclass. EA, Commissioner for Privacy and Data Protection

EVERYBODY LEADS Develop your influencing and motivation skills, to lead even without positional authority 8.30 Registration and welcome coffee HILTON BRISBANE 14 SEPTEMBER 2015 9.00 Masterclass starts THE MASTERCLASS PROGRAM, PRESENTED BY Blythe Rowe While most organisations are happily building leadership structures, and busy investing in restructure after restructure, the best companies are building leadership cultures. Leadership is more than a title, a corner office or position on the organisational chart. Leadership is as much about how we carry ourselves and treat others, and how we carry the vision and values of our organisation as it is about how many people report to us. Leadership is more an attitude, a mindset, than it is a position or fancy title. THIS MASTERCLASS WILL HELP YOU: Take responsibility like a leader Think like a leader Act like a leader Make choices like a leader Represent yourself and your company like a leader SESSION 1 Defining leadership as it applies to the modern EA taking ownership In today s office environment, those leadership skills learnt by CEOs can be equally relevant for EAs. Exploring ownership mindsets Self-reflection Introduction to leadership behaviours Leadership skills that will help you influence and persuade others Learning to recognise and take up opportunities for leadership Maximising your circle of influence 10.30 Morning coffee SESSION 2 Overcoming barriers and achieving your goals This session will give you the tools to motivate, inspire, recognise and reward those in your circle of influence Defining the biggest barriers to your own success Shifting mindsets to help you achieve your goals Recognising that change is inevitable but progress isn't Get in the driver seat and thrive Defining your comfort zones, learning zones and what is holding you back 12.30 Lunch SESSION 3 Accepting responsibility and developing the habits of a leader This session looks at how the best leaders think and approach problems and decisions, and how you can apply these to your day-to-day working environment. Owning your own emotional state How to choose your peak performance state at all times Get more of what you want at work Creating positive change at work by being it first Developing the thinking patterns of an effective leader Increasing your confidence as a leader Analysing situations to allow you to make quick decisions and adapt to change 15.00 Afternoon tea SESSION 4 Becoming the best and brightest in your business Transforming negativity from others into positive action Learning to define acceptable behaviours and hold others accountable Becoming responsible for your motivation and inspiration to act Developing a resilience to constant change and a flexibility in your approach 17.00 Close of masterclass

THE EA BUSINESS TOOLKIT A platform to take your career as an EA to the next level 8.30 Registration and welcome coffee HILTON BRISBANE 15 SEPTEMBER 2015 THE MASTERCLASS PROGRAM, PRESENTED BY Blythe Rowe This essential masterclass is designed to give you the foundation you ve been looking for a platform on which you can take your career as an EA to the next level. Covering such fundamentals as business relationship management, team building, assertiveness, advanced communication and conflict management, positive psychology, performance assessment and engagement techniques, as well as goal setting and work/life balance. You will become equipped with a powerful skill-set that will ensure you reach your career potential whilst remaining balanced and in control. 9.00 Masterclass starts SESSION 1 - LEADERSHIP Leadership and delegation skills for today's EA Defining leadership and its role in achieving excellence in the modern office environment Key leadership attributes of a successful EA Develop leadership qualities that will you give you credibility and enable you to influence, persuade and communicate with all levels of staff Understanding and mastering the delegation process 10.30 Morning coffee SESSION 2 - ASSERTIVENESS & COMMUNICATION DYNAMICS Setting clear boundaries and presenting clear messages Dealing with difficult behaviours and having difficult conversations Giving and seeking meaningful feedback Communication techniques to ensure you are presenting clear messages Setting assertiveness boundaries how to get the balance right Using assertiveness techniques to manage conflict Working through your common difficult assertiveness situations to see what other choices you could make to create a different outcome 12.30 Lunch SESSION 3 - INFLUENCING STRATEGY Increasing your ability to influence others and affect change Managing the expectations of others Pushing back when necessary Exercising authority when you're not in charge Identifying the main areas that you can use your influence as an EA 15.00 Afternoon tea SESSION 4 - GOAL SETTING AND MANAGING CONFLICTING PRIORITIES Now you have all your key relationships in place, you can handle the most difficult situations and you are truly engaged in your role, it s time to set some goals! This session will cover personal action planning, how to set goals, and how to ensure you keep a genuine work/life balance in the process Self coaching and behavioural change Goal setting and personal action planning Creating goals the SMART way Your toolbox to help you learn and grow How balanced is your life really and how to tip the scales in your favour 17.00 Close of masterclass

EMOTIONAL INTELLIGENCE (EI) Increase your powers of persuasion and build key relationships 8.30 Registration and welcome coffee HILTON BRISBANE 16 SEPTEMBER 2015 9.00 Masterclass starts THE MASTERCLASS PROGRAM, PRESENTED BY Kasia Orlowska-Meinen Emotional Intelligence, EI or EQ, is now more important in almost every role than IQ. Research shows that 90% of top performers have high levels of EI, with the ability to emotionally manage themselves, their peers and direct reports. The best part about this is that EI can be taught, and learnt. This masterclass sets out to equip you with valuable EI skills, to improve your leadership skills, your influencing skills, your diplomacy in tough situations, and your work/life balance. THIS MASTERCLASS WILL: Identify your EI strengths and weaknesses and how to capitalise on them Show you how to apply EI in challenging situations Increase your influence and powers of persuasion Improve work/life balance Allow you to more productive and reduce stress SESSION 1 The Emotionally Intelligent EA Discover what EI is and why it matters Understand the relevance of EI to the Executive Assistant Learn the core skills of EI and practical ways to apply them Identify your own EI strengths and weaknesses Strategies to further develop your EI Practical exercises and examples 10.30 Morning coffee SESSION 2 Increase your Circle of Influence with Emotional Intelligence Learn how to build key relationships successfully Effectively manage upwards for sign-off or approval Use EI skills to exert influence when you don t have managerial control Influence others to accept your ideas and recommendations Become more confident when influencing at senior levels Practical exercises and examples 12.30 Lunch SESSION 3 Using EI to manage difficult situations Understand and identify different behavioural drivers Learn to apply EI principles when dealing with difficult people Help your colleagues to improve working relationships Practical exercises and examples 15.00 Afternoon tea SESSION 4 Coaching yourself to perform at your peak Understand what work/life balance is and how EI can help you achieve it Learn how to maintain work/life balance Manage your stress levels Learn how to effectively set personal goals and achieve them 17.00 Close of masterclass Please note that the masterclass content will be tailored to participants individual needs so the length of each session may vary. Refreshments will be served at appropriate times, including arrival coffee, morning tea, lunch and afternoon tea. The masterclass will be conducted using a combination of presentation material and group exercises; maximising your learning potential.

REGISTRATION FORM REGISTER BY 8 MAY FOR THE EARLY BIRD RATES YOU CAN REGISTER IN FOUR WAYS: 1. Register online at www.thinktankmedia.net/training 2. Fax this form to 02 9555 5949 3. Call us on 02 9555 5940 4. Email this form to bookings@thinktankmedia.net ATTENDEE 1 ATTENDEE 2 ATTENDEE 3 Name Name Name Job title Job title Job title Company Company Company Address Address Address Postcode Postcode Postcode Telephone Telephone Telephone Email Email Email MASTERCLASS OPTIONS Everyone Leads - 14 September The EA Business Toolkit - 15 September Emotional Intelligence (EI) - 16 September BOOK 2 $200 + GST BOOK 3 $390 + GST BOOK TODAY FOR AUSTRALIA S BEST EA & PA TRAINING PRICING AND PACKAGES TRAINING RATES $795 + GST for one $1390 + GST for two (save $200 + GST) $1995 + GST for three (save $390 + GST) GROUP DISCOUNTS 3-4 attendees, 10% discount 5-7 attendees, 15% discount 8+ attendees, 20% discount METHOD OF PAYMENT Please send an invoice Our cheque is enclosed Credit card Mastercard Visa American Express Diners Club CARD NUMBER EXPIRY DATE Bank Transfers in AU$: Account name: ThinkTank Media Pty Ltd Bank name: St George BSB: 112 879 A/C# 108 831 121 Cancellation Policy and Terms & Conditions For full terms and conditions including cancellation policy, please view the following page: www.thinktankmedia.net/terms Cardholder s name Signature