TM Safety and Risk Management I NTEGRATED SAFETY AND RISK MANAGEMENT SOFTWARE
AQD TM Safety and Risk Management HOW IT WORKS AQD employs safety, quality and risk management principles to facilitate a cycle of continuous improvement, using a variety of flexible and easy to use tools to support each phase of the process. Collect Capture incident/event reports across all areas of the business for flight, maintenance, cabin and ground safety, security, environment, occupational safety and beyond via a browser-based interface using customisable forms. Assess Proven tools for assessing risk and the management of the investigation and audit processes, recording of objective data and findings. Includes implementation of risk and causation models to facilitate identification of the root/primary cause. James Reason Model Organisational factors Investigation Local workplace factors Causes Monitor and resulting improvements are determined through the on-going monitoring processes of audit/ evaluation and trend analysis using a variety of flexible and easy to use tools. Proactive risk reviews and assessments, risk registers and automatic alerts facilitate a cycle of continuous improvement and reduced risk across the organisation. COLLECT ASSESS THE IMPROVEMENT CYCLE MONITOR FIX Local workplace factors Uses causal factors based on James Reason model to identify why the defences have been breached. This facility is fully customisable to accommodate other causation models. Fix Corrective and preventive actions solve the problems identified by risk assessments, audits and investigations to mitigate risk. Their implementation can then be precisely managed and tracked to ensure the benefits are realised. Audit & Compliance Manages quality assurance, internal evaluation, safety, audit and compliance programs, both internal and external, with scheduling tools and checklists. Analysis Easy to use, powerful analysis tools to causes, actions and risks.
I mprove safety Manage risk Reduce cost AQD supports the key elements of an integrated Safety Management System (SMS) Features of AQD Benefits of AQD Incident/event reporting Safety and investigations Quality assurance audits Hazard/risk assessment Regulatory compliance Causal factor analysis Centralised action tracking Performance measurement Analysis & reporting Information sharing - IATA STEADES, ECCAIRS etc. ICAO SMS best practice Enterprise risk management Holistic view of information Quickly expose hot spots Automated processes Flight data integration Established market leader Extensive industry experience Pedigree in aviation Customisable input forms Extensive configuration Multiple languages Multimedia attachments Automatic email alerts Online help and user guide Multi-layered security model Comprehensive (full) logging Powerful search and inquiry tools Browser-based interface Oracle or SQL server databases Import & export data exchange Remote workbench information distribution Optimal fit with business processes Broader coverage and consistency across the organisation Lower cost of ownership reduced training & maintenance costs Evidence-based compliance Reinforces the adoption of industry best practices Continuous investment in product innovation Flexibility & robustness Embraces a safety culture Controls and Data Services NZ: +64 (0) 4385 0001 UK: +44 (0) 1332 771 700 US: +1 760 931 8255 info@controlsdata.com www.controlsdata.com
AQD TM CUSTOMER REFERENCE Safety and Risk Management Garuda Indonesia s choice to go with AQD as its Safety its safety quality. In line with our long-term expansion to increase, we are always committed to constantly improving our safety and complying with global flight safety standards. Mr. Herupratomo said. Mr. Herupratomo also said that AQD is widely used and recognised as a high quality product, and that as the program moves towards being completely browser-based, this will incidents and be assigned corrective actions. Novijanto Herupratomo Executive Vice President (EVP) Operations of Garuda Indonesia Using the data that we capture and manage using AQD, has allowed us to move from a reactive to proactive safety management process. Jim Tallant Director, Safety and Quality, Swissport Americas AQD reflects a real step forward for Cathay Pacific. We have successfully used AQD for our quality audits for many years and now the timing is right for us to move to an integrated safety and quality database system. Most important we know that AQD is backed by aviation safety professionals who understand our requirements. Richard Howell Head of Corporate Safety We feel that AQD has functional superiority and the process AQD follows is very strong. The key thing for us is the integrated solution of Safety, Quality and Risk. We received a very strong reference from other users we felt the model for hazard identification in safety and quality was very useful. Hector Aravena Magaña Safety Manager As a long-time partner of Superstructure Group, we have seen AQD mature to a web-based tool that provides us on-the-go accessibility to our system and serves as our platform to support SMS implementation and dozens of programs related to Safety, Compliance, and Operations through a number of departments. The single database more standard airline and helps reduce costs with less complex IT maintenance requirements as well as a single access point and common methodology for retrieving all information related to those programs, translating to time savings from resource-intensive querying to higher payback projects. Periodic reviews of other opportunities in the market have led us back to AQD as the most viable tool with best cost/benefit ratio. Conferences are a good opportunity to learn and share best practices with airlines from across the world in an open, friendly environment. Péricles Maranhão Neto Senior Analyst Safety Data JetBlue Airways
AQD has been a very important tool for TAM Airlines, not only to manage Flight Safety database, but it also gave us the opportunity to integrate processes company-wide between operational and occupational safety, security and quality assurance programs by sharing information in an easy way. The risk management in an ISMS cannot be implemented successfully without suitable means; AQD has helped it come through. TAM Airlines has an advantage by having this important resource. Daniel R Guillaumon Operational Quality Manager Safety TAM AQD underlines Olympic Air s determination to pick the best practice systems and procedures from around the world in order to ensure that our commitment to Quality, Safety and Comfort will establish the highest possible customers and employees from the very beginning of our operations. Captain Georgios Mitselos Quality Manager State-of-the-art AQD software bears testimony to our to become the carrier of choice. The new system will set a new benchmark for aviation safety management in the region. This new system will help us achieve our business goal to have the best safety performance and move beyond mere compliance with regulatory requirements. Paolo Fitz VP Safety We aim to use the advantages of AQD for reporting and measuring purposes with the awareness that AQD is one of the best applications in terms of Safety, Quality and Risk Management in the Aviation Industry. Selman Nas, PhD SVP Quality Assurance AQD fits our requirements for data gathering and reporting perfectly. We use AQD as a centralised tool for managing our occurrence, investigation and audit data which means we can quickly and easily cross reference data between Safety and Quality. In addition, with the electronic capture, storage and sharing of information AQD is helping us a lot with our campaign to reduce paper usage. Julieta Chavez Senior Quality Assurance Analyst It is a good system which is easy to access. It allows you to customise your reports and provides a dashboard for easy management of tasks. AQD was chosen because of its potential to connect with data from other airlines, introducing the possibility of benchmarking. We believe that AQD will reduce the hours spent collecting and high-end work identifying risks and analysing risk trends. Captain Daniel Liu Assistant Vice President, Corporate Safety Safety has always been one of our main focuses, so moving to a fully integrated, web based solution, was the logical step and a key factor in deciding to go with AQD. We feel we are getting the best technology available in the market, enabling us to improve our safety management and compliance tools. Mauricio Moran Alfaro Flight Safety & Quality Assurance Director We like the capability of AQD as a fully integrated solution linking Safety, Quality and Risk. We value the ability to integrate all activities in one database, allowing us to have multiple AOCs. Carlos Molina Director of Operational Services, AviancaTACA As the market leader, AQD is well-known and reliable, and used by many well-known airlines. It facilitates SMS compliance in a web-based environment, including the capability to identify potential hazards and then analyse risk. José Ramón Fernández de la Morena Head of Flight Safety, Flight Operations
Customer List 120+ Customers, 5000+ Aircraft across 50 Countries The Americas Air Canada Air Canada Rouge Avianca COPA Airlines GOL Transportes Aéreos LAN Airlines S.A. TACA International Airlines TAM Linhas Aereas JetBlue Interjet Volaris WestJet Swissport AirTran Airways Southwest Airlines Sunwing Airlines First Air UPS CAE Horizon Air ABSA Aerolinhas Brasileiras Aerogal Aerolíneas Pacifico Atlántico Aerotaxis La Costeña, S.A. Aerotransportes Mas de Carga Alaska Airlines Americonsult SA de CV Avianca Brazil Aviateca S.A. Azul Linhas Aéreas Brasileiras COPA Airlines Columbia ERA helicopters LAN Argentina LAN Ecuador LAN Peru Linea Aerea Carguera de Colombia LANCO Líneas Aéreas Costarricenses, LACSA Servicios Aéreos Nacionales, S.A. SANSA TACA Costa Rica TACA de Honduras Transportes Aéreos Inter EMEA Gulf Air Iberia Iberia Express Qatar Airways Turkish Airlines Vueling Airlines S.A. Monarch Airlines Thomson Airways Aigle Azur Aegean Airlines Middle East Airlines Saudi Arabian Airlines Pegasus Airlines Jet2 Luxair Olympic Airlines Air Berlin Air Mauritius AirTanker Services Belair Airlines CTC Aviation -UK, NZ Cyprus Airlines DHL MEA EL AL Israel Airline Evelop Farnair Farnair Hungary Flybe Nordic Icelandair Isleña Airlines Izair Lufttransport Norwegian Air Shuttle Oman - Civil Aviation Sonair Sun Express TAAG Angola Asia/Pacific Mandarin Airlines Cathay Pacific Qantas Airways China Airlines Singapore Airlines Garuda Indonesia Malaysia Airlines Philippine Airlines Hong Kong Airlines TransAsia Jet Airways DragonAir Cobham Aviation Singapore Airlines Cargo Air Hong Kong Air Niugini Fiji Airways Air Tahiti Nui Airlines PNG Airways Corporation Airwork Alliance Airlines CAA Fiji Eznis Eastern Australian Airlines (QantasLink) JetConnect Massey School of Aviation Virgin Australia Airlines (NZ) SriLankan Airlines Sunstate Airlines (QantasLink) Tiger Airways (Australia) Tiger Airways (Singapore) V/Line Passenger Pty Ltd Virgin Australia Airlines Wellington Airport Virgin Australia International Airlines Controls and Data Services NZ: +64 (0) 4385 0001 UK: +44 (0) 1332 771 700 US: +1 760 931 8255 info@controlsdata.com www.controlsdata.com