Airline On-time Performance Report

Transcription

1 Performance Report Summary of Arrival Performance for the Period March 1, 2014 through March 31, 2014 Published April 4,

2 Abstract This FlightStats monthly On- Hme Performance Report compares the on- Hme arrival performance of scheduled passenger flights operated by the top airlines throughout various regions. The report summarizes the data by carrier and includes a breakdown of on- Hme, late, very late and excessively late arrivals and departures. Also included is the percentage of flights cancelled and diverted. Refer to each category sechon for the flight status coverage of the airlines scheduled flights. Refer to the Appendix for definihon of delay classificahon, cancellahon calculahons, and the airline, and flight selechon criteria. Usage and AQribuHon You are free to re- publish the informahon in this report on your website, blog, or in printed material as long as you provide aqribuhon to FlightStats and a link to Disclaimer Customer acknowledges that all data provided or available through FlightStats is owned either by FlightStats, Inc. or by third- party data providers (the Owners ), and that Customer shall not acquire any ownership or interest whatsoever in such data. FlightStats data is solely for the benefit and purposes of Customer. The informahon contained in FlightStats reports has been compiled from various sources, and the Owners disclaim all responsibility for checking and verifying that the underlying data is 100% accurate. Consequently, the data is provided as is and FlightStats, Inc. provides no warranhes of any type to Customer. FlightStats, Inc. and its data providers are not liable for any consequenhal damages or financial loss caused by any person's reliance on the data. Company InformaHon FlightStats, Inc. 522 SW 5 th Ave Suite 200 Portland, Oregon USA Tel. +1 (503) Fax: +1 (503) Direct press inquiries to media@flightstats.com Visit the FlightStats website at 2

3 Major International s Very 11 (SU) Aeroflot 14, % 5.85% 2.34% 3.24% 0.71% 0.00% 5 (AB) Air Berlin 14, % 5.70% 1.52% 1.66% 0.39% 0.01% 33 (AC) Air Canada 17, % 10.05% 4.51% 7.71% 1.11% 0.06% 38 (CA) Air China 31, % 11.91% 5.22% 10.44% 1.06% 0.02% 2 (UX) Air Europa 3, % 4.47% 1.61% 1.63% 0.08% 0.00% 13 (AF) Air France 22, % 7.65% 2.45% 2.85% 1.06% 0.00% 47 (AI) Air India 10, % 16.60% 9.16% 14.13% 0.55% 0.00% 16 (NZ) Air New Zealand 5, % 8.40% 2.69% 2.75% 0.26% 0.00% 8 (AZ) Alitalia 10, % 5.82% 2.12% 2.22% 0.44% 0.00% 24 (AA) American 58, % 7.94% 3.54% 7.33% 1.72% 0.00% 18 (NH) ANA 18, % 9.30% 2.88% 2.10% 0.32% 0.00% 32 (OZ) Asiana 9, % 13.89% 4.30% 2.92% 0.10% 0.00% 4 (OS) Austrian s 5, % 5.31% 1.30% 1.56% 0.91% 0.00% 42 (AV) AVIANCA 12, % 11.45% 5.67% 15.24% 0.13% 0.00% 22 (BA) British Airways 22, % 9.51% 3.44% 4.48% 0.46% 0.01% 36 (CX) Cathay Pacific 8, % 11.80% 5.60% 8.21% 0.31% 0.14% 46 (CI) China s 5, % 20.43% 8.85% 8.81% 0.13% 0.02% 45 (MU) China Eastern 44, % 13.85% 7.48% 12.78% 2.37% 0.03% 41 (CZ) China Southern 47, % 12.33% 5.79% 13.21% 2.53% 0.16% 27 (DE) Condor Flugdienst 1, % 10.96% 3.46% 5.13% 0.06% 0.00% 21 (DL) Delta 77, % 7.45% 3.04% 5.07% 0.21% 0.09% 23 (MS) Egyptair 6, % 10.07% 3.97% 4.53% 1.97% 0.00% 43 (LY) El Al 1, % 17.32% 7.78% 7.29% 0.16% 0.00% 39 (EK) Emirates 14, % 15.16% 7.59% 7.18% 0.28% 0.01% 34 (ET) Ethiopian s 4, % 10.04% 5.55% 7.04% 0.83% 0.00% 44 (BR) EVA Airways 4, % 16.37% 7.35% 9.77% 0.33% 0.00% 12 (GF) Gulf Air 3, % 5.96% 2.22% 3.77% 1.63% 0.00% 9 (IB) Iberia 5, % 6.64% 2.19% 1.60% 0.13% 0.00% 17 (JL) Japan s 10, % 9.14% 2.53% 2.21% 0.16% 0.02% 30 (9W) Jet Airways 8, % 10.39% 4.55% 5.56% 0.32% 0.04% 3 (KL) KLM 10, % 4.82% 1.44% 1.63% 0.14% 0.00% 14 (KE) Korean Air Lines 12, % 9.10% 2.18% 1.64% 0.17% 0.04% 1 (LH) Lufthansa 31, % 4.72% 1.09% 1.09% 1.86% 0.00% 37 (MH) Malaysia s 15, % 14.43% 5.41% 6.76% 1.02% 0.00% 40 (PR) Philippine s 2, % 12.53% 6.52% 10.82% 2.22% 0.40% 19 (QF) Qantas 12, % 8.50% 2.72% 3.15% 1.00% 0.02% 35 (QR) Qatar Airways 8, % 11.42% 5.29% 6.53% 0.10% 0.00% 7 (SK) SAS 21, % 6.06% 1.91% 2.13% 0.89% 0.00% 15 (SV) Saudi Arabian 13, % 7.85% 2.51% 3.15% 0.00% 0.00% 6 (SQ) Singapore s 7, % 5.95% 1.55% 2.53% 1.09% 0.01% 10 (LX) SWISS 10, % 7.58% 1.88% 1.43% 0.64% 0.01% 29 (JJ) TAM 21, % 11.08% 4.37% 5.01% 0.89% 0.00% 26 (TP) TAP - Air Portugal 5, % 10.01% 4.36% 5.09% 0.50% 0.00% 20 (TG) Thai Airways 7, % 10.14% 2.59% 1.79% 1.85% 0.00% 31 (UN) Transaero 4, % 9.79% 4.22% 6.63% 1.65% 0.00% 25 (TK) Turkish s 24, % 12.37% 3.64% 2.93% 0.60% 0.00% 28 (UA) United 57, % 8.16% 3.97% 7.73% 1.09% 0.22% Aggregate 766, % 9.45% 3.89% 6.09% 0.99% 0.04% 3

4 North American s Very 20 (AC) Air Canada 17, % 10.05% 4.51% 7.71% 1.11% 0.06% 24 (ZX) Air Georgian 3, % 7.77% 4.53% 11.12% 7.12% 0.21% 31 (ZW) Air Wisconsin 15, % 9.09% 4.76% 14.18% 6.73% 0.10% 11 (FL) Airtran 10, % 8.31% 3.57% 5.61% 1.37% 0.00% 3 (AS) Alaska 14, % 5.40% 2.17% 4.24% 1.05% 0.16% 13 (AA) American 58, % 7.94% 3.54% 7.33% 1.72% 0.00% 23 (MQ) American Eagle 37, % 9.53% 4.69% 9.18% 4.34% 0.00% 19 (9K) Cape Air 15, % 11.83% 4.48% 5.52% 6.84% 0.08% 32 (RP) Chautauqua 10, % 10.38% 4.75% 13.74% 3.98% 0.10% 9 (CP) Compass 5, % 6.86% 3.54% 6.84% 1.87% 0.00% 5 (DL) Delta 77, % 7.45% 3.04% 5.07% 0.21% 0.09% 26 (EV) ExpressJet 68, % 8.31% 4.60% 11.95% 4.99% 0.15% 25 (F9) Frontier 6, % 9.59% 5.21% 9.03% 0.15% 0.12% 29 (G7) GoJet 7, % 9.05% 4.46% 13.91% 3.66% 0.18% 1 (HA) Hawaiian 6, % 5.41% 1.61% 1.75% 0.08% 0.02% 2 (QX) Horizon 11, % 5.25% 2.10% 3.21% 3.14% 0.24% 10 (QK) Jazz 21, % 8.15% 3.45% 5.60% 1.89% 0.08% 18 (B6) Jetblue 24, % 8.91% 4.26% 8.25% 1.91% 0.02% 6 (YV) Mesa 12, % 6.36% 2.95% 7.22% 3.33% 0.07% 21 (PDT) Piedmont 8, % 8.28% 4.75% 9.93% 7.07% 0.11% 8 (9E) Pinnacle 24, % 6.52% 3.27% 7.26% 3.07% 0.08% 17 (JIA) PSA 10, % 8.62% 4.22% 7.64% 6.37% 0.06% 27 (YX) Republic 18, % 9.30% 4.78% 11.41% 5.09% 0.14% 14 (S5) Shuttle America 9, % 7.70% 3.72% 7.97% 4.71% 0.06% 7 (RS) Sky Regional 3, % 6.69% 3.41% 6.84% 3.44% 0.03% 15 (OO) SkyWest 54, % 7.72% 3.69% 8.37% 2.14% 0.24% 28 (WN) Southwest 99, % 12.35% 5.84% 8.00% 1.10% 0.11% 30 (AX) Tans States s 5, % 8.05% 4.73% 14.81% 6.26% 0.14% 16 (UA) United 57, % 8.16% 3.97% 7.73% 1.09% 0.22% 12 (US) US Airways 39, % 8.05% 3.50% 6.05% 1.77% 0.02% 4 (VX) Virgin America 4, % 4.94% 2.42% 5.89% 0.86% 0.22% 22 (WS) Westjet 15, % 11.31% 4.91% 6.86% 1.55% 0.06% Aggregate 774, % 8.50% 4.00% 7.74% 2.48% 0.10% 4

5 European s Very 7 (A3) Aegean s 3, % 5.47% 0.55% 0.58% 0.11% 0.00% 29 (RE) Aer Arann Express 2, % 6.48% 1.84% 4.80% 2.10% 0.05% 30 (EI) Aer Lingus 5, % 7.58% 2.34% 3.33% 0.85% 0.02% 27 (SU) Aeroflot 14, % 5.85% 2.34% 3.24% 0.71% 0.00% 20 (AB) Air Berlin 14, % 5.70% 1.52% 1.66% 0.39% 0.01% 14 (UX) Air Europa 3, % 4.47% 1.61% 1.63% 0.08% 0.00% 28 (AF) Air France 22, % 7.65% 2.45% 2.85% 1.06% 0.00% 33 (YW) Air Nostrum 5, % 8.94% 2.68% 2.55% 0.71% 0.00% 5 (CT) Air One CityLiner 2, % 3.12% 0.83% 1.85% 0.72% 0.04% 9 (BT) airbaltic 3, % 4.87% 1.06% 1.03% 1.40% 0.00% 23 (AZ) Alitalia 10, % 5.82% 2.12% 2.22% 0.44% 0.00% 16 (OS) Austrian s 5, % 5.31% 1.30% 1.56% 0.91% 0.00% 34 (CJ) BA CityFlyer 1, % 4.13% 2.61% 7.23% 2.60% 0.22% 36 (BA) British Airways 22, % 9.51% 3.44% 4.48% 0.46% 0.01% 31 (SN) Brussels s 4, % 7.98% 2.56% 3.16% 0.56% 0.00% 39 (DE) Condor Flugdienst 1, % 10.96% 3.46% 5.13% 0.06% 0.00% 17 (OU) Croatia s 1, % 5.11% 1.28% 1.88% 0.24% 0.00% 4 (K2) EuroLot 1, % 2.37% 1.33% 1.42% 0.47% 0.00% 12 (EW) Eurowings 2, % 4.23% 1.24% 1.86% 0.81% 0.04% 19 (AY) Finnair 3, % 5.50% 1.50% 1.69% 0.77% 0.00% 24 (IB) Iberia 5, % 6.64% 2.19% 1.60% 0.13% 0.00% 1 (I2) Iberia Express 2, % 2.99% 0.50% 0.35% 0.10% 0.00% 15 (KL) KLM 10, % 4.82% 1.44% 1.63% 0.14% 0.00% 3 (WA) KLM Cityhopper 6, % 2.76% 0.73% 0.99% 0.36% 0.00% 6 (LO) LOT - Polish s 3, % 3.47% 0.96% 1.49% 0.50% 0.00% 8 (LH) Lufthansa 31, % 4.72% 1.09% 1.09% 1.86% 0.00% 2 (CL) Lufthansa Cityline 11, % 2.92% 0.78% 0.75% 0.99% 0.00% 21 (ZN) NAYSA 2, % 5.80% 1.72% 2.27% 0.74% 0.00% 11 (HG) Niki 1, % 5.44% 0.98% 0.79% 0.20% 0.00% 32 (DY) Norwegian Air Shuttle 12, % 8.18% 2.93% 2.89% 0.26% 0.00% 13 (OA) Olympic Air 1, % 4.21% 0.87% 2.41% 1.52% 0.00% 10 (FV) Rossiya 3, % 4.04% 1.35% 1.76% 0.51% 0.00% 18 (S7) S7 s 5, % 4.24% 1.34% 2.86% 1.53% 0.00% 22 (SK) SAS 21, % 6.06% 1.91% 2.13% 0.89% 0.00% 25 (LX) SWISS 10, % 7.58% 1.88% 1.43% 0.64% 0.01% 38 (TP) TAP - Air Portugal 5, % 10.01% 4.36% 5.09% 0.50% 0.00% 5

6 European s (continued) Very 41 (TOM) Thomson Airways 1, % 10.48% 5.69% 8.28% 0.60% 0.10% 40 (UN) Transaero 4, % 9.79% 4.22% 6.63% 1.65% 0.00% 42 (U6) Ural s 2, % 12.21% 5.88% 12.88% 1.46% 0.00% 37 (UT) UTair Aviation 4, % 10.74% 3.53% 4.33% 0.56% 0.00% 26 (VY) Vueling s 8, % 7.13% 2.13% 1.82% 0.36% 0.05% 35 (WF) Widerøe's 10, % 6.87% 3.23% 4.74% 2.28% 0.00% Aggregate 300, % 6.34% 2.07% 2.55% 0.85% 0.01% 6

7 Asia-Pacific s Very 6 (BX) Air Busan 2, % 5.39% 1.70% 3.79% 0.50% 0.00% 31 (CA) Air China 31, % 11.91% 5.22% 10.44% 1.06% 0.02% 45 (AI) Air India 10, % 16.60% 9.16% 14.13% 0.55% 0.00% 4 (RLK) Air Nelson 5, % 6.89% 2.34% 1.25% 0.77% 0.00% 13 (NZ) Air New Zealand 5, % 8.40% 2.69% 2.75% 0.26% 0.00% 25 (AK) Airasia 12, % 10.82% 4.87% 4.59% 1.54% 0.00% 24 (D7) AirAsia X 1, % 12.32% 4.01% 3.82% 2.33% 0.00% 15 (NH) ANA 18, % 9.30% 2.88% 2.10% 0.32% 0.00% 9 (EH) ANA Wings 7, % 7.93% 2.22% 1.68% 1.38% 0.00% 27 (OZ) Asiana 9, % 13.89% 4.30% 2.92% 0.10% 0.00% 10 (PG) Bangkok Airways 4, % 7.36% 1.77% 3.11% 0.30% 0.00% 41 (JD) Beijing Capital 3, % 15.42% 8.16% 13.85% 0.92% 0.12% 29 (CX) Cathay Pacific 8, % 11.80% 5.60% 8.21% 0.31% 0.14% 42 (CI) China s 5, % 20.43% 8.85% 8.81% 0.13% 0.02% 38 (MU) China Eastern 44, % 13.85% 7.48% 12.78% 2.37% 0.03% 34 (CZ) China Southern 47, % 12.33% 5.79% 13.21% 2.53% 0.16% 51 (KN) China United 3, % 16.55% 11.22% 27.58% 4.94% 0.13% 2 (EAG) Eagle Airways 3, % 4.86% 1.25% 1.08% 1.82% 0.00% 37 (QFA) Eastern Australia s 2, % 16.69% 7.07% 10.25% 1.69% 0.00% 35 (BR) EVA Airways 4, % 16.37% 7.35% 9.77% 0.33% 0.00% 46 (HU) Hainan s 15, % 18.19% 8.37% 15.17% 0.95% 0.17% 43 (KA) Hong Kong Dragon 4, % 15.75% 7.69% 16.04% 1.99% 0.02% 18 (6E) IndiGo 14, % 8.51% 2.93% 3.59% 0.04% 0.00% 33 (QZ) Indonesia AirAsia 4, % 13.90% 7.75% 8.71% 2.73% 0.00% 8 (XM1) J-Air 4, % 8.02% 1.82% 1.30% 1.71% 0.14% 12 (JC) JAL Express 6, % 9.49% 2.67% 1.58% 0.63% 0.00% 1 (3X) Japan Air Commuter 4, % 4.24% 1.16% 1.74% 1.79% 0.02% 14 (JL) Japan s 10, % 9.14% 2.53% 2.21% 0.16% 0.02% 19 (NU) Japan Transocean 2, % 10.98% 2.69% 2.24% 0.18% 0.00% 26 (9W) Jet Airways 8, % 10.39% 4.55% 5.56% 0.32% 0.04% 23 (JQ) Jetstar Airways 8, % 9.02% 4.32% 5.31% 1.05% 0.00% 11 (KE) Korean Air Lines 12, % 9.10% 2.18% 1.64% 0.17% 0.04% 30 (MH) Malaysia s 15, % 14.43% 5.41% 6.76% 1.02% 0.00% 5 (NZM) Mount Cook s 3, % 6.80% 2.02% 1.84% 4.28% 0.00% 39 (BK) Okay Airways 2, % 11.21% 6.75% 18.00% 1.68% 0.08% 39 (BK) Okay Airways 2, % 11.56% 7.37% 16.51% 0.91% 0.08% 32 (PR) Philippine s 2, % 12.53% 6.52% 10.82% 2.22% 0.40% 16 (QF) Qantas 12, % 8.50% 2.72% 3.15% 1.00% 0.02% 48 (SC) Shandong s 10, % 18.55% 10.81% 20.88% 1.32% 0.18% 47 (FM) Shanghai s 7, % 15.99% 9.69% 17.80% 2.14% 0.04% 49 (ZH) Shenzhen 13, % 18.72% 9.23% 22.49% 2.66% 0.41% 44 (3U) Sichuan 10, % 14.69% 7.78% 17.20% 0.23% 0.20% 7

8 Asia-Pacific s (Continued) Very 3 (SQ) Singapore s 7, % 5.95% 1.55% 2.53% 1.09% 0.01% 36 (BC) Skymark s 3, % 22.01% 7.11% 4.64% 0.31% 0.00% 28 (SSQ) Sunstate s 4, % 10.25% 4.06% 7.22% 2.18% 0.00% 7 (FD) Thai AirAsia 7, % 5.99% 2.35% 2.86% 1.79% 0.00% 17 (TG) Thai Airways 7, % 10.14% 2.59% 1.79% 1.85% 0.00% 40 (GS) Tianjin s 10, % 15.79% 7.02% 12.63% 1.86% 0.12% 21 (XR) Virgin Australia 2, % 7.92% 2.81% 6.28% 1.53% 0.00% 22 (DJ) Virgin Australia % 7.51% 3.98% 5.69% 0.57% 0.00% 20 (VA) Virgin Australia Int'l 10, % 8.21% 3.64% 4.79% 1.21% 0.00% 50 (MF) Xiamen 13, % 17.37% 9.97% 24.48% 1.25% 0.07% Aggregate 473, % 12.13% 5.43% 9.26% 1.35% 0.06% 8

9 Latin American s Very 6 (P5) Aero Republica 2, % 5.99% 1.95% 2.55% 0.35% 0.00% 15 (AR) Aerolineas Argentinas 4, % 9.69% 4.54% 8.63% 2.78% 0.02% 14 (5D) Aeroméxico Connect 11, % 8.90% 4.68% 8.89% 1.73% 0.02% 16 (AV) AVIANCA 12, % 11.45% 5.67% 15.24% 0.13% 0.00% 12 (O6) Avianca Brazil 4, % 9.98% 3.99% 5.21% 0.70% 0.00% 10 (LR) Avianca Costa Rica 1, % 9.28% 2.87% 3.06% 0.00% 0.00% 7 (AD) Azul 13, % 6.46% 2.16% 3.63% 1.66% 0.00% 3 (CM) Copa s 7, % 4.07% 0.84% 1.39% 0.06% 0.00% 11 (LA) LAN 3, % 8.48% 3.72% 5.12% 0.43% 0.00% 2 (4M) Lan Argentina 1, % 0.15% 0.00% 0.15% 5.54% 0.00% 5 (4C) LAN Colombia 2, % 2.22% 1.31% 4.20% 1.32% 0.00% 1 (LU) LAN Express 2, % 0.04% 0.00% 0.00% 0.00% 0.00% 4 (LP) Lan Peru 4, % 2.13% 1.35% 2.86% 0.07% 0.00% 8 (TA) Taca 4, % 7.72% 3.19% 3.15% 0.04% 0.00% 13 (JJ) TAM 21, % 11.08% 4.37% 5.01% 0.89% 0.00% 9 (G3) VRG Linhas Aereas 19, % 9.20% 2.95% 2.94% 0.99% 0.00% Aggregate 118, % 8.22% 3.33% 5.45% 0.96% 0.00% 9

10 Middle East and Africa s Very 4 (MS) Egyptair 6, % 10.07% 3.97% 4.53% 1.97% 0.00% 10 (LY) El Al 1, % 17.32% 7.78% 7.29% 0.16% 0.00% 9 (EK) Emirates 14, % 15.16% 7.59% 7.18% 0.28% 0.01% 6 (ET) Ethiopian s 4, % 10.04% 5.55% 7.04% 0.83% 0.00% 1 (GF) Gulf Air 3, % 5.96% 2.22% 3.77% 1.63% 0.00% 7 (QR) Qatar Airways 8, % 11.42% 5.29% 6.53% 0.10% 0.00% 8 (RJ) Royal Jordanian 3, % 12.45% 6.28% 8.68% 1.06% 0.00% 2 (SV) Saudi Arabian 13, % 7.85% 2.51% 3.15% 0.00% 0.00% 3 (SA) South African 4, % 8.04% 3.04% 3.57% 0.38% 0.00% 11 (TU) Tunisair 1, % 22.08% 13.43% 30.02% 0.70% 0.00% 5 (TK) Turkish s 24, % 12.37% 3.64% 2.93% 0.60% 0.00% Aggregate 86, % 11.49% 4.67% 5.24% 0.56% 0.00% 10

11 Top 10 Lists Major InternaHonal s On- Time 1 (LH) Lufthansa 93.09% 2 (UX) Air Europa 92.29% 3 (KL) KLM 92.11% 4 (OS) Austrian s 91.82% 5 (AB) Air Berlin 91.12% 6 (SQ) Singapore s 89.96% 7 (SK) SAS 89.89% 8 (AZ) Alitalia 89.84% 9 (IB) Iberia 89.57% 10 (LX) SWISS 89.10% North American s On- Time 1 (HA) Hawaiian 91.21% 2 (QX) Horizon 89.20% 3 (AS) Alaska 88.03% 4 (VX) Virgin America 86.54% 5 (DL) Delta 84.35% 6 (YV) Mesa 83.40% 7 (RS) Sky Regional 83.03% 8 (9E) Pinnacle 82.87% 9 (CP) Compass 82.76% 10 (QK) Jazz 82.72% European s On- Time 1 (I2) Iberia Express 96.16% 2 (CL) Lufthansa Cityline 95.55% 3 (WA) KLM Cityhopper 95.52% 4 (K2) EuroLot 94.88% 5 (CT) Air One CityLiner 94.16% 6 (LO) LOT - Polish s 94.08% 7 (A3) Aegean s 93.39% 8 (LH) Lufthansa 93.09% 9 (BT) airbaltic 93.05% 10 (FV) Rossiya 92.85% Asia- Pacific s On- Time 1 (3X) Japan Air Commuter 92.84% 2 (EAG) Eagle Airways 92.82% 3 (SQ) Singapore s 89.96% 4 (RLK) Air Nelson 89.53% 5 (NZM) Mount Cook s 89.34% 6 (BX) Air Busan 89.12% 7 (FD) Thai AirAsia 88.80% 8 (XM1) J-Air 88.72% 9 (EH) ANA Wings 88.17% 10 (PG) Bangkok Airways 87.77% LaHn American s On- Time 1 (LU) LAN Express 99.96% 2 (4M) Lan Argentina 99.71% 3 (CM) Copa s 93.70% 4 (LP) Lan Peru 93.67% 5 (4C) LAN Colombia 92.27% 6 (P5) Aero Republica 89.50% 7 (AD) Azul 87.75% 8 (TA) Taca 85.95% 9 (G3) VRG Linhas Aereas 84.91% 10 (LR) Avianca Costa Rica 84.78% Middle East & Africa s On- Time 1 (GF) Gulf Air 88.06% 2 (SV) Saudi Arabian 86.49% 3 (SA) South African 85.34% 4 (MS) Egyptair 81.43% 5 (TK) Turkish s 81.06% 6 (ET) Ethiopian s 77.37% 7 (QR) Qatar Airways 76.76% 8 (RJ) Royal Jordanian 72.59% 9 (EK) Emirates 70.07% 10 (LY) El Al 67.62% 11

12 Appendix DefiniHons of Delays The following terms are used to describe and categorize the magnitude of flight delays: On- 6me A flight is considered on- Hme if it arrives or departs at the gate less than 15 minutes aker the scheduled gate Hme. A flight is classified as late if it arrives or departs at the gate delayed from 15 to 29 minutes aker scheduled gate Hme. Very Very late includes flights that arrive or depart at the gate from 30 to 44 minutes aker the scheduled gate Hme. includes flights that arrive or depart at the gate 45 minutes or more aker the scheduled gate Hme., CancellaHons, and Flight CompleHons size data is a count of the number of flights for which FlightStats was able to capture gate departure, arrival or cancellahon data. On- 6me & Delay Calcula6ons The calculahon of on- Hme and delayed flight percentages include only those flights that were completed and for which FlightStats was able to collect final status (represented by ). flights are not included in the delay calculahons by subtrachng the number of cancellahons from before calculahng on- Hme percentage. Cancella6on For the purposes of calculahng cancelahon percentages the number of cancelled flights is divided by the. Carrier SelecHon Criteria Carrier flight performance is assessed only for airlines where FlightStats can accurately determine the flight status gate data on a significant percentage of the scheduled passenger flights (no charter or unscheduled passenger flights, or cargo flights are considered). Typically 80% coverage is needed to for a carrier to be included in the analysis with coverage oken in the upper 90% range. 12