Healthcare Quality, Safety, Knowledge & Information Management Consultancy & workshop information Prepared by Mr. Luke Feeney, MSc, Knowledge, Information & Quality Consultant, Royal College of Surgeons in Ireland Institute of Leadership.
Table of Contents Introduction:... 3 Services offered:... 3 Consultancy Service & Workshop Features:... 4 Consultancy & Workshop Pricing:... 4 Consultancy Services:... 4 Quality, safety, risk & accreditation:... 4 Knowledge & information management:... 5 Information security management systems (ISMS):... 5 E-health and e-learning (blended learning):... 5 Workshop Descriptors:... 5 Building the Foundations for High Quality & Safe Healthcare... 6 Tools & Frameworks for Healthcare Quality & Safety... 7 Introduction to Integrating Healthcare Risk, Incident & Audit Management... 8 Leading & Managing Quality & Safety in Your Healthcare Organisation... 9 Leading & Managing Change in Your Healthcare Organisation... 10 Establishing & Building a Culture of Patient Safety in a Healthcare Organisation... 11 Incident Management for Healthcare Professionals... 12 Root Cause Analysis in Healthcare... 13 Project Management for Healthcare Professionals... 14 Risk Management for Healthcare Professionals... 15 Introduction to Healthcare Accreditation... 16 Healthcare Accreditation for Accreditation Project Team Members... 17 Healthcare Accreditation for Leaders & Senior Managers... 18 The Internal Auditor Training Workshop... 19 Introduction to E-health & Implementing Information Technology in Healthcare... 20 Healthcare Information Security Management Workshop... 21 Introduction to Knowledge & Information Management in Healthcare... 22 Online Learning/Blended Learning Investigation Workshop... 23 Performance Management for Healthcare Managers... 24 Facilitators Biographies:... 25 Mr. Luke Feeney MSc... 25 Mr. Denis Murphy MBA MSc... 25 References:... 26 Contact Details:... 26 KIMQ consultancy & workshops Page 2 of 27
Introduction: The Institute of Leadership is part of the Royal College of Surgeons in Ireland (RCSI) is the leading Irish organisation in professional education in healthcare. We are based in Bahrain, Ireland (Dublin) and the UAE (Dubai) with our mission to improve human health through the development of excellent leaders and managers in the health professions. Our service portfolio includes: Education to Postgraduate Diploma and Masters Degree levels in leadership, healthcare management, quality and professional Short tailored programmes and workshops in healthcare leadership, management, communication, coaching, quality management, risk management, project management, incident management, audit management, information and management and professional Consultancy services in healthcare quality, risk, incident, audit, and information management (including solutions). Applied research expertise using both qualitative and quantitative methodology Services offered: 1. Provision of, information and quality management consultancy and development to the healthcare organisations through the delivery of critically selected, information and quality management hands-on practical workshops and aligned consultancy services. 2. All, information and quality management consultancy services will be collaboratively agreed and provided through a blend of onsite direct contact consultancy and distant support via online web-based delivery systems all supplied by the Institute. 3. Workshops will usually take place onsite in the healthcare organisation as required and planned through collaborative agreement with the RCSI Institute of Leadership (referred to as the Institute from here on). 4. All materials required for the effective delivery of both consultancy services and workshops will be supplied by the Institute at the time of delivery as well as post-onsite delivery for an agreed time via the Institutes secure online document management system or eportfolio system. 5. Post-consultancy or workshop summary evaluation reports will be provided to the healthcare organisation by the Institute within 10 days of completed delivery. KIMQ consultancy & workshops Page 3 of 27
Consultancy Service & Workshop Features: 1. All consultancy services and/or workshops are/will be designed, customised and delivered by Mr. Luke Feeney and based on evidence-based international best practice. A detailed biography for Mr. Feeney is available on the final page of this proposal. 2. All consultancy services are delivered through a collaborative approach to ensure the full involvement of the healthcare organisation thereby underpinning the development of local competencies. The aims of the Institute s consultancy services are not only to deliver the agreed and expected outcomes with excellence, but to leave a legacy behind with the client organisation which can increase and develop their in-house capabilities for the future. 3. All workshops are fully RCSI CME/CPD certified. 4. All workshop participants can be provided with 1 x month s free access to the either the secure RCSI-IL online eportfolio system or document management system. These highly secure, custom-developed systems based on the Mahara and Alfresco open source products respectively, can manage all aspects of professional development, competency, reflective practice and networking (Mahara) and information management (Alfresco). Full post workshop documentation and resources will made available via the eportfolio or document management system. 5. Most of the workshops can cater for a maximum of 25 participants with exceptions as indicated in the descriptors later in this document. Consultancy & Workshop Pricing: The Institute will work with healthcare organisations on specific pricing for consultancy and workshop delivery based on their requirements, numbers, duration, etc. once initial service requirements have been identified and agreed. As an indicative guide, the cost per participant for a 2 x day workshop is usually in the order of 3,100 SAR/3,100 AED/3,000 QAR/$830 (travel & accommodation are extra), however the Institute would be delighted to work with healthcare organisations to provide beneficial pricing based on quantities of participants or workshops. Consultancy Services: Quality, safety, risk & accreditation: Quality safety, risk and accreditation strategy and associated project management consultancy. Quality safety, risk and accreditation leadership and management development, mentoring and coaching. KIMQ consultancy & workshops Page 4 of 27
Knowledge & information management: Healthcare information systems (IS) and information & communications Technology (ICT) business analysis, strategy and project management consultancy. Developing and managing IS and ICT teams in healthcare environments. Knowledge and information management strategy and project management consultancy. Knowledge and information management leadership development, mentoring and coaching. Information security management systems (ISMS): Managing healthcare information security effectively (confidentiality, availability, integrity and compliance management). ISMS gap analysis and reporting (current situational analysis versus international best practice, ISO 27001:2005). ISO 27001:2005 ISMS standard training, audit and certification services E-health and e-learning (blended learning): E-health analysis, strategy and project management consultancy. E-learning, blended learning and learning management systems analysis, strategy and project consultancy. Workshop Descriptors: The following workshop descriptors, designed to the training standard QA58/01, provide full details of the contents, timing and delivery approaches of the various workshops within the Institute s, information & quality management workshop suite. If a healthcare organisation requires a workshop which is not specifically outlined in the descriptors provided herein, please just advise Mr. Luke Feeney of the specific requirement and it can be collaboratively investigated and developed as such workshops have been provided for other similar organisations. KIMQ consultancy & workshops Page 5 of 27
Building the Foundations for High Quality & Safe Healthcare Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 10.03.2010 19.03.2010 28.09.2011 To provide healthcare professionals with the foundational appreciation and understanding of the key characteristics, dimensions and drivers of quality & safety in modern healthcare organisations as well as developing a critical awareness of clients perceptions of service quality. All healthcare professionals 25 participants maximum per Course Training Outline Training Method Duration Workshop introduction & overview. 02. Introducing the key evidence-based best practice concepts of healthcare quality & safety. 03. The dimensions of healthcare quality & safety. 04. The drivers of healthcare quality & safety. 05. Investigating, identifying and understanding clients perceptions of healthcare service quality. discussions, exercises & case studies. 2 x days 06. Workshop review & close. Mr. Luke Feeney/Mr. Denis Murphy KIMQ consultancy & workshops Page 6 of 27
Tools & Frameworks for Healthcare Quality & Safety Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 10.03.2010 19.03.2010 28.09.2011 To provide healthcare professionals with the understanding and skills to apply the concepts of structure, process and outcome, Total Quality Management, Continuous Quality Improvement and the Plan-Do-Study-Act (PDSA) improvement cycle with appropriate quality improvement tools as frameworks for high quality and safe healthcare. All healthcare professionals 20 participants maximum per Course Training Outline Training Method Duration Workshop introduction & overview. 02. 03. Structure, process & outcome, TQM & CQI - evidence-based best practice frameworks for healthcare quality & safety. Donabedian s Plan-Do-Study-Act-Cycle to implement quality improvements. 04. Healthcare quality tools & techniques. 05. Teams and team-working for the delivery of healthcare quality improvement discussions, exercises & case studies. 3 x days 06. Workshop review & close. Mr. Luke Feeney/Mr. Denis Murphy KIMQ consultancy & workshops Page 7 of 27
Introduction to Integrating Healthcare Risk, Incident & Audit Management The foundations for high quality and safe healthcare Royal College of Surgeons in Ireland (6 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 10.03.2010 19.03.2010 28.09.2011 To develop healthcare professionals introductory and understanding of best practice in the management of healthcare risks, incidents and audit how these three critical management components integrate to underpin high quality and safe healthcare. Additionally the event will provide insight into practical tips and tools which can be applied to their area of practice. All healthcare professionals 25 participants maximum per Course Training Outline Training Method Duration Workshop introduction & overview - the healthcare risk, incident & audit management triangle. 02. The key concepts of strategic risk management in healthcare. 03. The key concepts of strategic incident management in healthcare. 04. The key concepts of effective healthcare audit. 05. Integrating healthcare risk, incident & audit management systems to underpin high quality & safe healthcare and ensure that lessons are continually learned. 06. Workshop review & close. discussions, exercises & case studies. 1 x day Mr. Luke Feeney KIMQ consultancy & workshops Page 8 of 27
Leading & Managing Quality & Safety in Your Healthcare Organisation Royal College of Surgeons in Ireland (11 CME/CPD credits) Design Date Approval Date Review Date 03.2010 02.03.2010 28.09.2011 To develop healthcare professionals and understanding of evidencebased, successful approaches to leading and managing continuous quality & safety improvement in healthcare and also to provide practical approaches which can be applied to their area of practice. All healthcare professionals. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction, defining leadership & management in healthcare quality & safety. 02. Continuous quality & safety improvement - the strategic requirement. 03. Leadership, management and continuous healthcare quality & safety improvement - how do your current own skills measure up? 04. The Good to Great & 4 Disciplines of Execution models. 05. Practical hints & tips for leading and managing healthcare quality & safety. discussions, exercises & case studies. 2 x days 06. Review, workshop assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 9 of 27
Leading & Managing Change in Your Healthcare Organisation Royal College of Surgeons in Ireland (16 CME/CPD credits) Design Date Approval Date Review Date 03.2010 02.03.2010 28.09.2011 To develop healthcare professionals and understanding of evidencebased, successful approaches to leading and managing change & hence improvement in healthcare and also to provide practical approaches & frameworks which can be applied to their area of practice. The workshop extensively uses the Can Gerry Robinson Fix the NHS DVD case study to support learning. All healthcare professionals. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction, defining leadership, management & change in healthcare. 02. Leadership & management character, competence & required skillset. 03. 04. A review of prominent change models & frameworks and how they can be applied in practice. The impact of culture on an organisation s ability to effectively deliver change & strategies to manage culture to effectively support change. 05. Executing a change project - practical hints, tips and tools. discussions, exercises & video case study. 3 x days 06. Workshop review, next steps close. Mr. Luke Feeney/Mr. Denis Murphy KIMQ consultancy & workshops Page 10 of 27
Establishing & Building a Culture of Patient Safety in a Healthcare Organisation Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 09.2011 03. 09.2011 28.09.2011 To develop healthcare professionals and understanding of best practices in patient safety culture establishment and management in their organisation and also to provide a roadmap complete with concepts, practical tips and approaches for building such a culture. All healthcare professionals 25 participants maximum per Course Training Outline Training Method Duration Workshop introduction & overview of patient safety cultures & requirements from a strategic, tactical & operational perspective. 02. 03. 04. Exploring, measuring and base lining organisational patient safety culture using evidence-based practical tools & approaches. Establishing a roadmap to building an organisational patient safety culture using evidence-based practical quality, safety & risk tools & approaches. Practical action planning to deliver your organisational patient safety culture roadmap. discussions, exercises & case studies. 2 x days 05. Workshop review, practical case-study based assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 11 of 27
Incident Management for Healthcare Professionals Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 02.11.2009 03.11.2009 28.09.2011 To develop healthcare professionals and understanding of best practice in healthcare incident management and also to provide practical tips and tools in healthcare incident management which can be applied to their area of practice. All healthcare professionals 25 participants maximum per Course Training Outline Training Method Duration 06. Workshop introduction & overview of healthcare incident management from a strategic, tactical & operational perspective. 07. Incident management tools & processes: introductory (cause and effect, process mapping, etc.) & advanced root cause analysis (including fault trees, gap analysis, system analysis, etc.). discussions, exercises & case studies. 08. 09. Best practice incident management documentation including report writing and continuous quality improvement planning. Design, development & implementation of healthcare incident management systems to ensure that lessons are continually learned. 2 x days 10. Workshop review, practical case-study based assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 12 of 27
Root Cause Analysis in Healthcare Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 02.09.2011 03.09.2011 28.09.2011 Course Objective To develop healthcare professionals and understanding of best practice in root cause analysis to support excellence in healthcare incident management. Additionally to provide practical tips and tools for root cause analysis which can be applied to their area of practice. Course Participant Profile All healthcare professionals 20 participants maximum per Course Training Outline Training Method Duration Workshop introduction & overview the what, where & how of root cause analysis. 02. Root cause analysis tools & processes including an RCA process, cause and effect diagrams, process mapping, gap analysis, etc. discussions, exercises & case studies. 03. Best practice root cause analysis strategy & organisation including staff involvement, documentation and continuous quality improvement. 2 x days 04. Workshop review, practical case-study based assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 13 of 27
Project Management for Healthcare Professionals Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 09.2008 02.09.2008 28.09.2011 To develop healthcare professionals and understanding of best practice in project management and also to provide practical tips and tools in healthcare project management which can be applied to their area of practice. All healthcare professionals. 25 participants maximum per Course Training Outline Training Method Duration Workshop introduction & the need for project management as a basic business skill for healthcare professionals. 02. Introduction to project management methodologies & PRINCE2. 03. Practical project management to ensure that you are effectively managing the quadruple constraints of cost, time, scope & quality. 04. Project leadership an essential key to project success. 05. A practical guide to project management in healthcare organisations with key take-aways. discussions, exercises & case studies. 2 x days 06. Workshop review, practical case-study based assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 14 of 27
Risk Management for Healthcare Professionals Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 12.04.2007 09.2007 28.09.2011 Course Objective To develop healthcare professionals and understanding of best practice in healthcare risk management and also to provide practical tips and tools in healthcare risk management which can be applied to their area of practice. Course Participant Profile All healthcare professionals 25 participants maximum per Course Training Outline Training Method Duration 05. Workshop introduction & why managing risk is one of the most effective, proactive management activities you can carry out. 06. 07. 08. The healthcare risk management imperative if you re not managing risk, you re managing the wrong thing. A Risk management process to underpin effective management of risk in your healthcare organisation. A practical guide to healthcare risk management getting you started and/or reviewing your current risk management status to fine tune & improve. discussions, exercises & case studies. 2 x days 09. Workshop review, practical case-study based assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 15 of 27
Introduction to Healthcare Accreditation (Introductory level) Royal College of Surgeons in Ireland (6 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 23.10.2009 23.10.2009 28.09.2011 To provide healthcare staff with an awareness, understanding and appreciation of healthcare accreditation through an overview of accreditation concepts, aims, processes and benefits & challenges. ALL healthcare staff working in an organisation which is seeking accreditation or compliance with an accreditation standard. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction & overview of healthcare accreditation (origins & concepts). 02. Healthcare accreditation vision, aims, objectives & awareness which affect all levels of the organisation, including YOU! 03. Introduction to the essential processes of healthcare accreditation. 04. Practical hints & tips for understanding and appreciating accreditation. discussions, exercises & case studies. 1 x day 05. Review, workshop assessment (testing awareness) & close. Mr. Luke Feeney/Mr. Denis Murphy KIMQ consultancy & workshops Page 16 of 27
Healthcare Accreditation for Accreditation Project Team Members (Intermediate level) Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 23.10.2009 23.10.2009 28.09.2011 To provide healthcare accreditation project team members with the understanding, skills and to actively participate and significantly contribute to accreditation project processes. These processes include understanding standard requirements, risk assessment, improvement planning, survey preparation, etc. Healthcare staff who are (or will be) members of accreditation project delivery teams. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction & detailed review of the healthcare accreditation process. 02. Working as part of an effective healthcare accreditation complimentary team. The essential processes of healthcare accreditation: discussions, exercises & case studies. 03. Standard requirements planning, risk assessment, improvement planning, documentation production & management and preparing for surveyor review. 2 x days 04. Practical hints & tips for participating in accreditation projects. 05. Review, workshop assessment (team approached to accreditation) & close. Mr. Luke Feeney/Mr. Denis Murphy KIMQ consultancy & workshops Page 17 of 27
Healthcare Accreditation for Leaders & Senior Managers (Advanced level) Royal College of Surgeons in Ireland (11 CME/CPD credits) Workshop Design Date Workshop Approval Date Workshop Review Date 23.10.2009 23.10.2009 28.09.2011 To provide leaders & senior managers of organisations seeking healthcare accreditation with the understanding, skills and to lead successful accreditation projects. This includes business planning, organisational alignment, strategy development and information management. Healthcare leaders & senior managers. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction, analysis of the business case and the requirements for an organisational-aligned strategy for effective leadership & management of the healthcare accreditation process. 02. 03. Project managing the healthcare accreditation process (initiation, planning, lifecycle, communications, etc.) and developing and leading healthcare accreditation teams. Managing evidence of compliance & leading the team through the surveyor process. discussions, exercises & case studies. 2 x days 04. Practical hints & tips for leading & managing accreditation. 05. Review, workshop assessment (leading & managing accreditation) & close. Mr. Luke Feeney/Mr. Denis Murphy KIMQ consultancy & workshops Page 18 of 27
The Internal Auditor Training Workshop Royal College of Surgeons in Ireland (16 CME/CPD credits) Design Date Approval Date Review Date 17.11.2009 18.11.2009 28.09.2011 To develop healthcare professionals and understanding of best practice in healthcare audit and also to provide practical audit approaches which can be applied to their area of practice. All healthcare professionals. Max. 16 participants per course Workshop Outline Workshop Methods Duration Workshop introduction, the key benefits of effective audit and what audit is and is not! 02. Standards, criteria and the principles of audit. 03. Managing the audit, audit techniques & auditee behaviour. 04. The audit process 1: Overview, initiation & documentation review, 05. The audit process 2: Preparation & delivery. 06. The audit process 3: Post audit activities (report & follow-up). discussions, exercises & case studies. 3 x days 07. Review, workshop assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 19 of 27
Introduction to E-health & Implementing Information Technology in Healthcare Royal College of Surgeons in Ireland (11 CME/CPD credits) Design Date Approval Date Review Date 03.2010 02.03.2010 28.09.2011 To develop healthcare professionals introductory and understanding of current best practice in the effective selection, implementation and ongoing management of electronic health (e-health) applications and healthcare information technology (IT) in general. All healthcare professionals. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction, defining e-health and healthcare IT - the benefits and the challenges. 02. Introduction to popular e-health and healthcare information technologies and how to build your business case. 03. How to manage an e-health or healthcare IT implementation project. 04. Don t forget security! Confidentiality, availability, integrity & compliance. discussions, exercises & case studies. 2 x days 05. Review, workshop assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 20 of 27
Healthcare Information Security Management Workshop Royal College of Surgeons in Ireland (6 CME/CPD credits) Design Date Approval Date Review Date 03.2010 02.03.2010 28.09.2011 To develop healthcare professionals and understanding of best practice in effective and secure management of healthcare information and also to provide practical information security tips which can be applied to their area of practice. All healthcare professionals. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction, defining information security - so much more than just privacy & confidentiality! 02. 03. 04. The 4 x pillars of information security: confidentiality, availability, integrity & compliance/awareness How securely is information managed in your healthcare organisation? Identifying your healthcare information security gaps Introducing ISO 27001, international best practice in managing information securely discussions, exercises & case studies. 1 x day 05. Practical approaches for managing your healthcare information securely 06. Review, workshop assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 21 of 27
Introduction to Knowledge & Information Management in Healthcare Royal College of Surgeons in Ireland (6 CME/CPD credits) Design Date Approval Date Review Date 11.2009 02.11.2009 28.09.2011 To develop healthcare professionals and understanding of best practice in effective and information management in healthcare and also to provide practical approaches which can be applied to their area of practice. All healthcare professionals. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction, defining data, information,, wisdom & understanding. 02. The benefits of & information management for healthcare organisations - establishing the strategic business case. 03. Knowledge & information strategy, frameworks & approaches. 04. The audit & initial steps to & information management success. 05. Practical hints & tips for managing your healthcare information &. discussions, exercises & case studies. 1 x day 06. Review, workshop assessment & close. Mr. Luke Feeney KIMQ consultancy & workshops Page 22 of 27
Online Learning/Blended Learning Investigation Workshop Is your organisation ready? Royal College of Surgeons in Ireland (11 CME/CPD credits) Design Date Approval Date Review Date 10.2007 10.2007 28.09.2011 To critically investigate, identify and report on organisational readiness to embrace online/blended learning. The workshop activities are designed to ensure that the RCSI facilitators and the organisation can work together to develop the deep understanding required to prepare and implement or further develop and evolve an organisation s online/blended learning capabilities. All healthcare professionals interested in or responsible for the development of online/blended learning. Max. 25 participants per course Workshop Outline Workshop Methods Duration Workshop introduction & presentation of current organisational status with regard to online/blended learning. 02. Practical review of the possibilities of online/blended learning utilising the open source Moodle Learning Management and Mahara electronic portfolio systems. discussions, exercises & case studies. 03. Facilitated analysis of organisational online/blended learning requirements based on best practice project management processes (PRINCE2 & 4 Disciplines of Execution) building the business case & mandate online/blended learning. 2 x days 04. Technology & infrastructure requirements analysis and recommendations. 05. Review, identification and agreement of report requirements, close Mr. Luke Feeney and will include final report plus 1 month s full access to a secure, fully developed Moodle-based online learning portal and Maharabased electronic portfolio system. KIMQ consultancy & workshops Page 23 of 27
Short Course Title Performance Management for Healthcare Managers Royal College of Surgeons in Ireland (16 CME/CPD credits) Workshop Design Update Date Workshop Approval Date Workshop Review Date 27.08.2010 26.08.2010 28.09.2011 Course Objective Course Participant Profile To provide healthcare managers with the skills, and understanding of best practice approaches to performance management. This will underpin management capability to implement performance management across an organisation as a key component of a continuous quality improvement framework. The workshop is focused is on practical solutions underpinned by current best practice. Healthcare Managers 20 participants maximum per workshop Training Outline Training Method Duration Workshop introduction, definitions, roles and components of a performance management system. 02. Understanding what motivates people theory and practice 03. 04. Performance management development through planning and use of objectives Managing staff (individual) performance: objective setting, feedback, evaluation, coaching & handling unsatisfactory performance. 05. Performance management document & record management. discussions, exercises & case studies. 3 x days 06. New performance management paradigms for the 21 st century environment 07. Workshop review, next steps close. Mr. Luke Feeney/Mr. Denis Murphy KIMQ consultancy & workshops Page 24 of 27
Facilitators Biographies: Mr. Luke Feeney MSc Luke joined the Royal College of Surgeons in Ireland Institute of Leadership in September 2006 as a Knowledge & Information and Quality Management consultant from the Dublin Dental School and Hospital where he was the Information Systems Manager for 6 1 / 2 years. During that time he was also on secondment as the Director of Dental Computing, Software and Training in Southern Illinois University, Alton, Illinois, USA. Luke has first class honours MSc in Quality & Safety in Healthcare and is currently in the final year of his professional doctorate with the University of Sunderland, UK. His area of research is the integration of risk, incident & audit management in healthcare. Luke has lectured and trained on all aspects of & information management and quality management and systems in the Royal College of Surgeons, Trinity College Dublin, the USA and the Middle East and has extensive practitioner experience of quality management having implemented and worked to ISO 9001, IHSAB, JCI, Excellence Ireland (managing people & organisations), UAE MOHESR CAA and ISO 27001 quality standards. Luke is also a certified CHKS Healthcare Surveyor (UK equivalent of JCI), ISO 27001 Information Security Management Systems Auditor, a certified PRINCE2 Practitioner (Project Management) and a council member of the Irish Society for Quality & Safety in Healthcare. An experienced management consultant, both nationally and internationally, his main interests and expertise relate to and information management and leadership, quality management and leadership and information technology solutions for healthcare and business. Mr. Denis Murphy MBA MSc Denis has been the Regulatory, Compliance and Quality Manager with the Dublin Dental School and Hospital, Ireland since 2005 having moved into healthcare from the private retail sector. His work with the Dublin Dental School and Hospital has provided him with a proven track record in the implementation of healthcare quality accreditation and certification with a strong customer focus and a commitment to lifelong learning. Denis has an MBA and MSc (Management and Business Research Methods) from the UK Open University and has just commenced his doctorate in education with the same institution. In addition to his role as a Regulatory, Compliance and Quality Manager, Denis is a module developer and lead on the Royal College of Surgeons MSc in Quality & Safety in Healthcare Management delivering in Ireland and the Middle since 2007. Denis is also the Secretary of National Accreditation Managers Association and Chairperson of the Board of Directors of the Irish Society for Quality & Safety in Healthcare. An experienced and selfmotivated manager, with project management, communication and change management skills gained in both the public and private healthcare sector. KIMQ consultancy & workshops Page 25 of 27
References: The Institute has provided, information and quality management consultancy services and workshops both publicly and within organisations in the Middle East region - Kuwait, Saudi Arabia and UAE - and references from these organisations can be provided on request if required as all consultancy services and workshops were well received and evaluated. The organisations include: Qatar Supreme Council of Health Dubai Hospital/Dubai Health Authority, UAE SEHA, the Abu Dhabi Health Services Company Mafraq Hospital, Abu Dhabi Dar Al Shifa Hospital, Kuwait King Fah d Military Medical Centre, Dhahran The Dubai Mall Medical Centre, UAE Please contact Mr. Luke Feeney (details below) for specific reference contacts details. Contact Details: Mr. Luke Feeney MSc Mobile: +353 87 6074555 E-mail: lfeeney@rcsi.ie Web: http://www.rcsileadership.org Educating health professionals for over 220 years KIMQ consultancy & workshops Page 26 of 27
Correspondence regarding the Institute should be addressed to: RCSI Institute of Leadership: Ireland Bahrain Dubai RCSI Reservoir House, Ballymoss Road, Sandyford, Dublin 18, Ireland. PO Box 15503, Building No. 2441, Road 2835, Busaiteen 436, Kingdom of Bahrain. 4th Floor A/P25, Dubai Healthcare City, Dubai, PO Box 505095, United Arab Emirates Tel: + 353 1 402 2378 Fax: + 353 1 293 0431 Email: cliodhnagilmore@rcsi.ie Tel: + 973 17 351 450 Ext. 2490 Fax: + 973 17 320 939 Email: rjoseph@rcsi-mub.com Tel: +971 4 375 2119 Fax: +971 4 429 8490 Email: mylinaraujo@rcsi.ie Website: http://www.rcsileadership.org