Capability Statement
Managed IT is a highly trusted and accountable IT services provider who has been delivering end to end, best practice ICT solutions to SMB, enterprise and government organisations for over a decade. 2
Mission Statement We deliver authentic best practice managed services, take ownership to deliver outcomes, and attentively manage client expectations with utmost accountability. Vision Statement Managed IT is the trusted partner for managed IT, cloud and communications services around Australia. We deliver client-focused and strategic outcomes, matching optimal technology solutions to your business objectives. We base our business on trust and integrity, offering the highest level of service and expertise, while leading the industry in best practice and good governance. Our Core Values Commitment Accountability Passion Professionalism Continual improvement 3
Awards & Recognitions MSPmentor 501: 2015 Small Business Edition Managed IT ranks #20 on Penton Technology s 2015 list of the world s top 501 managed service providers in the small business category (<10 employees). WALGA preferred supplier The WA Local Government Association have selected Managed IT as a preferred supplier, making it quick and easy for local government organisations to procure IT services and systems. 4
Certifications As a Silver level partner, Managed IT can offer the highest degree of expertise in working with Microsoft technologies, taking advantage of close working relationships with the vendor, while receiving the program s top resources. Our Microsoft partnerships and certifications ensure you receive expert consultation in the design, deployment and customisation of web-based products and advanced cloud-computing solutions. Demonstrating expertise in SonicWALL platforms, Managed IT receives special training and direct support from our vendor. This means we can optimise and simplify your secure network according to recommended standards, improving performance and productivity, no matter the size of your business. As a Symantec cloud Service Provider Partner, we deliver best-of-breed hosted security protection with market-leading performance, all for an affordable fixed cost. As a VMware Professional Solution Provider, we can offer proven technology and unique value virtualisation solutions that best serve your needs. As a Dell Preferred Partner, Managed IT provides customers with an unparalleled level of knowledge ensuring that the right Dell solution is deployed to match the organisation s business objectives. Veeam is the leader in Virtualisation Backup and Replication solutions. Being a Veeam Silver Partner demonstrates our commitment to key technology developments available to our customers, and further confirms our ability to comprehensively deliver Virtualisation solutions using leading technologies such as Veeam Backup & Recovery. As a member of the Citrix Service Provider program, we are able to offer end users a complete cloud-based desktop with secure access to hosted desktops and applications as well as mobile device management and file sync and share. Aligning with Citrix ensures we have top-notch technologies as well as a supportive network for setting up the business side of our DaaS offering, truly a formula for success. Comscentre provides corporate grade IP telephony, data, video & unified communications, LAN and WAN managed communications services across Australia and the Asian region. As a partner of Comscentre, we can provide businesses with the unique One Touch Communications solution: the amalgamation of voice, video and data into one centralised, affordable and fully managed service that enables collaborative networking. 5
Quality of Service Managed IT ensure quality of service by using only solutions recognised as Leaders by the Gartner Magic Quadrant. The Magic Quadrant provides independent and objective insight into a competitive market. Providers in the Leaders quadrant execute well against their current vision and are adequately positioned for future changes in their industry. The Gartner research process reveals IT providers in their evolving business landscape. All Managed IT solutions are built with technologies identified as Leaders by Gartner s Magic Quadrant. Managed IT preferred technologies Data Center Networking Cisco Endpoint Protection Platforms Symantec Enterprise File Synchronisation and Sharing efolder Enterprise Mobility Management Suites Kaseya Enterprise Network Firewalls Dell SonicWALL 6
What we do ManagedServe Let our team of local certified engineers monitor, maintain and optimise your IT infrastructure. Managed IT s proactive, outcomes-focused approach and comprehensive reporting will provide your organisation with full visibility and absolute confidence. Help desk services Desktop essentials Vault off-site backup Roaming user protection 7
What we do (cont) ManagedConnect ManagedCloud ManagedGovernance Ensure efficient communication for all your internal users, sites and systems. We offer a range of networking and connectivity solutions, tailored to suit your business needs. NBN access Business grade internet services Virtual Private Network for remote users or tele-workers MPLS Private Networks for ultra-secure private data between offices Ensure security, performance and compliance while reducing your equipment, licensing and maintenance overheads. As a professional cloud broker, integrator and provider, Managed IT can design, implement and manage an end-to-end cloud solution on your behalf. Private, Hybrid & Public Cloud services Office 365 Cloud DNS hosting Email protection We support organisations in navigating the complex criteria for IT solutions, strategies, policies and procedures. Our comprehensive, detailed reports let you clearly identify, understand and manage your risks, reducing the chance of non-compliance. CIO Advice SPLA licensing Email archiving Detailed ITIL compliant documentation Managed IT Pty Ltd Suite 11, 24 Parkland Road Osborne Park, WA 6017 1300 626 243 help@managedit.com.au managedit.com.au PO Box 8560 Perth Business Centre Perth WA 6849