Drupal Theme Development Our Professional UK Based Drupal themers have been converting designs to Drupal themes that style how webpages look and behave since 2007. We follow a ISO 9001 quality assured process ensuring an accurate end result. Working from full.psd file designs, or rough style guides we have experience to develop a themes that are flexible, responsive and maintainable for the future.
Service Definition : Overview Our Professional UK Based Drupal themers have been converting designs to Drupal themes that style how webpages look and behave since 2007. We follow a ISO 9001 quality assured process ensuring an accurate end result. Working from full.psd file designs, or rough style guides we have experience to develop a themes that are flexible, responsive and maintainable for the future. Information assurance: We expect to supply this service at IL1/2 Backup/restore and Disaster recovery: We provide a fully managed backup and restore service with daily, weekly and monthly storage media cycles to allow for 7 years retention. Service management details Our support packages offer a guaranteed response time of 1 hour during normal working hours. Further details can be found in our terms and conditions. We use a support ticketing system to log all requests for support or maintenance - whether reported by telephone or email all support requests are issued a unique support number. We provide client access to the ticketing system to enable client tracking of support tickets. Support requests are triaged and assigned a priority and category. They will then be assigned to a relevant team member. Whilst we do not offer a guaranteed time to fix support calls are constantly monitored and assessed and where necessary promoted to second and third line support. Our ticketing solution provides high quality management information and ensures we are able to track and identify linked issues or requests and provide a responsive as well as a reactive service. We are able to promote and flag high impact events across multiple clients ensuring clients are informed and engaged. We will discuss you support contact with you quarterly and provide monthly calls statistics on call volumes, call types and call resolutions.
Service constraints We are happy to accept commissions for all Drupal Theme development work. Service Levels We will respond to support calls within 1 hour during normal working hours Monday Friday 09:00 until 17:30. Financial recompense model: Please see our terms and conditions. Training: Full training can be provided but we also provide user manuals, how to guides and an online help for administrators. Ordering and invoicing process: We accept purchase orders, all major credit cards and BACS payments. We provide 28 days standard payment terms. Full details can be found in our terms and conditions. Termination terms These can be found in our terms and conditions. Data restoration / service migration: We will do all we can to ensure a smooth transition should you decide to leave. This includes: Data transfer via a database dump / extract to suitable media DNS and Domain Name transfer Direct communication with the new supplier if requested Consumer responsibilities: Please see our terms and conditions. Technical requirements: There are no special technical requirements.
On Boarding: We will discuss you exact requirements and create a suitable migration plan if you have an existing service or a new starter plan if this is a totally new requirement. Off Boarding: We will do all we can to ensure a smooth transition should you decide to leave. This includes: Data transfer via a database dump / extract to suitable media DNS and Domain Name transfer Direct communication with the new supplier if requested
About Hydrant : Hydrant are an award winning, ISO 9001 accredited UK based digital agency with offices in London, Oxford and the North West. They have been committed to delivering best value through the use of open source technology since 2005, working extensively with Drupal CMS and Magento Ecommerce since 2007. With a strong ethical and environmentally aware ethos they work with clients who strive to make their communication clearer and more sustainable. Current clients range from small charities and non-profits to national and global organisations such as The British Council, The Commonwealth and the NHS. Hydrant take pride in our friendly service with permanent UK based employees forming long-term working relationships with our clients, helping them make the best of whatever Hydrant create for them. The team is split equally between creative, project management and technical disciplines thereby offering a balanced service to ensure the end product always lives up to the initial proposal. Hydrant have full professional insurances and are committed to a process of continual improvement. We create an efficient, sustainable, flexible and caring working environment for staff.