Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open
|
|
- Melissa Pope
- 8 years ago
- Views:
Transcription
1 Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open
2 Classification: Open ii MDS Technologies Ltd /12/2014. Other than for the sole purpose of evaluating this Response, no part of this material may be reproduced or transmitted in any form, or by any means, electronic, mechanical, photocopied, recorded or otherwise or stored in any retrieval system of any nature without the written permission of MDS Technologies Ltd. MDS Technologies Ltd, Spring Park, Westwells Road, Corsham, Wiltshire SN13 9GB Telephone: , Fax: Contents Why MDS?... 1 Summary of service benefits... 1 Product Overview... 1 Product Features... 1 Example Use Cases... 1 Technical Features... 2 Overview of the G-Cloud Service... 2 On-Boarding and Off-Boarding processes... 3 Pricing Model... 3 Service Management... 3 Service Constraints... 4 Service Levels... 4 Ordering and Invoice Process... 5 Service Lead Time... 5 Termination costs... 5 Consumer Responsibilities... 5 Technical Requirements... 5 Related Services... 5
3 Classification: Open 1 Why MDS? A tailored cloud solution that fits your business needs Full range of cloud hosting options from pure public cloud to hybrid cloud and physical enablement solutions A support team which is based on the same highly secure campus as our cloud platform An assured cloud platform that is independently validated for OFFICIAL and OFFICIAL SENSITIVE data A fully managed platform, supported up to Operating System Over 12 years experience of providing infrastructure services SC cleared operational support staff 24/7 support through our ITIL-aligned Service Desk Additional professional services such as project delivery and technical consultancy ISO27001, ISO9001, ISO14001 accredited Over 12 years experience in supporting Public Sector customers A privately owned, UK sovereign company We are an SME - agile with minimal bureaucracy PROFESSIONAL, PERSONALISED SOLUTIONS Summary of service benefits Enabling service to allow customers to migrate into, and access MDS cloud services Connectivity from customer s own offices and data centres, or MDS co-location suites Service provided for OFFICIAL and OFFICIAL SENSITIVE data ISO27001 accredited service ITIL-compliant 24/7 Service Desk Fully flexible service, tailored to your business needs Product Overview As part of any cloud service there is an element of network connectivity to allow customers to access their cloud services. This is typically provided by an existing public network such as the Internet or a Government secure network such as PSN, PNN or N3. Where these networks are not available, or are not suitable, MDS can provide an alternative network service. We can work with a variety of telecoms suppliers to provide Wide Area Network circuits and the associated network infrastructure to provide cloud connectivity. Product Features The main features of our Connecting to the Cloud Service are: Personalised connection options Support provided using SC cleared staff A service tailored to the level of support you require A single point of contact for all service issues and queries Example Use Cases Organisations using this service would expect to gain benefits in the following scenarios:
4 Classification: Open 2 Connecting from a customer or supplier network into the cloud, where the cloud provider s offering is not suitable, e.g where the link does not offer a low enough latency or high enough bandwidth. Connecting from a customer or supplier network into the cloud, where the customer s network is not connected into the same network as the cloud service. Connecting from physical hosting suites into the cloud to enable migration from physical to cloud services to take place. Connecting between physical and cloud hosting environments as part of a hybrid cloud solution Where an existing connection requires additional security for the Impact Level that is required. Technical Features The service has the following features; Network connections suitable for connecting into the cloud CAS-T circuits for assured connectivity VPN encryption using CPA approved devices, either standalone or coupled with a CAS-T circuit for greater security We offer CAS-T circuits from a variety of partners, including Level3 and InterRoute. MDS has experience in providing and supporting the following technologies: Routers, Switches and Firewalls (e.g. Cisco, Juniper, Barracuda) Load balancing (e.g F5) IPSEC VPNs SSL VPNs Overview of the G-Cloud Service MDS will provide this service tailored to your needs, from a straightforward provision of a data circuit to a full analysis, design, implementation and management service. Examples include; Network analysis, design and assurance Intra data centre campus connectivity (enabling connections between physical and cloud environments for migration into the cloud) Implemenation of CAS-T (and other) WAN circuits into your cloud environment Implementation of VPN solutions, using CPA approved devices On-going management and monitoring of your network connectivity (including management of third party telecommunications provider) Information Assurance The Skyscape assured cloud platform is designed and optimised to meet the unique information assurance needs of UK public sector organisations. UK Sovereign platform delivered from secure UK data centres by a UK company with SC cleared UK staff Suitable for all data classified at OFFICIAL, including OFFICIAL-SENSITIVE data under the Government Security Classification Policy (GSCP) Suitable for legacy IL2, IL3 and IL4 (by aggregation) systems under the Government Protective Marking Scheme (GPMS)
5 Classification: Open 3 Independently certified against ISO27001 and ISO9001 Secure and resilient (Tier 3) UK data centres facilities capable of hosting data classified at OFFICIAL and OFFICIAL-SENSITIVE We are ISO27001 certified, which covers all our business operations. We are able to provide services across the OFFICIAL classification spectrum, based on individual customer s requirements. We have been subject to accreditiation at these levels by a number of existing customers who take services from us. On-Boarding and Off-Boarding processes On-boarding: we operate an Operational Acceptance into Service process to ensure we take on the support and management of services in a controlled manner. This encompasses: Scoping and definition of your requirements Implementation of your Connection in to the Cloud Setup of monitoring Establishing the key customer service interfaces and information reporting framework Providing access and interfaces to our Service Desk Establishing maintenance regimes and schedules Ensuring the service is fully documented and baselined Off-boarding: our off-boarding process is focused on ensuring the controlled shutdown of our service and, where appropriate, facilitating the transition to an alternative provider. This encompasses: Facilitating the removal of your equipment from the cloud platform Securely, and permanently, deleting all data, accounts and access such that they cannot be recovered Pricing Model Due to the bespoke nature of this service, pricing will vary depending on the scope of service required. The key pricing drivers are: The type of connection, distance, bandwidth and length of contract The security level required The extent of support required (1 st, 2 nd and/or 3 rd line) As such, we will price our service based on an agreed service description using appropriate defined roles from our SFIA Day Rate table, any hardware and/or third party connectivity services required. Service Management The service will be provided through our service desk, offering: Provision of a Single Point of Contact Service Desk, between 08:00 and 18:00 Monday to Friday (excluding Public Holidays), with 24/7 coverage available as an option Incident and Problem Management Application Service Availability Monitoring
6 Classification: Open 4 Monthly Standard Service Reporting, covering: Availability reporting (as above) Service Desk performance Change Management Change and Release Management Implementation and on-boarding services Disaster Recovery services Asset and Configuration Management Security Management Access Management Service Constraints Provision of this service may rely on third party telecoms providers. We will be required to work within any service contraints that they may specify. Service Levels We will agree service levels during onboarding, encompassing any service levels that are provided by third party network providers. Our standard service levels are set out below, providing incident resolution within our Core Service Hours, which are 8am to 6pm, Monday to Friday (excluding Public Holidays). Where a customer has additionally procured 24/7 Support for P1 Incidents, the P1 service level applies 24/7/365. Priority Level MDS to Acknowledge Problem Notification MDS to Update Customer Resolution Time 1 Critical systems failure or severely impaired 15 Minutes 30 Minutes 4 Working Hours (6 Hours outside Core Service Hours)* 2 User group or key user unable to operate, experiencing significant reduction in system performance 3 Single user unable to operate with no available workaround 15 Minutes 30 Minutes 6 Working Hours 30 Minutes 60 Minutes 3 Working Days
7 Classification: Open 5 Priority Level MDS to Acknowledge Problem Notification MDS to Update Customer Resolution Time 4 User or user group experiencing problems but with a work around that does not affect service delivery 60 Minutes 4 Working Hours 7 Working Days Ordering and Invoice Process A purchase Order is required and billing for the service is monthly in arrears. Payment can be via the following methods: BACS or Cheque. Service Lead Time Lead times associated with this service will vary depending on the nature of the service required. Termination costs Termination costs will vary depending on the nature of the service required. Some telecoms providers may charge an early termination fee is curcuits are ceased before the end of the lease term. Consumer Responsibilities You will need to take responsibility for: The control and management of access and responsibilities for end users. Ensuring only appropriate data is stored within your application, based on your security principles. Provision of detailed technical and operational support documentation for your requirements. Technical Requirements We will work with you during onboarding to define any technical requirements. Related Services This service may be bought in conjunction with the following other G-Cloud services: Managed Server Graphical Applications in the Cloud Cloud Enablement Secure Remote Access Transition Management
Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part
More informationGraphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open
Graphical Applications in the Cloud Version: 4.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating
More informationManaged Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Managed Backup Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part
More informationManaged Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Managed Server Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part
More informationSecure Remote Access. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open
Secure Remote Access Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of
More informationProtective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open
Protective Monitoring as a Service Version: 2.1, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating
More informationProtective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open
Protective Monitoring as a Service Version: 1.0, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this
More informationCloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Cloud Enablement Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part
More informationCloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open
Cloud Enablement Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of this
More informationThe IaaS Server On Boarding Process
SERVICE DEFINITION G-Cloud 7 MANAGED SERVER Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material
More informationDesktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open
Desktop Services (Production) Lot 2 - Platform as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose
More informationPrimary Storage in the Cloud. Lot 1 - Infrastructure as a Service. Version: 5.0, Issue Date: 07/12/2014. Classification: Open
Primary Storage in the Cloud Version: 5.0, Issue Date: 07/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no
More informationData Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open
Data Warehouse as a Service Version: 1.1, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no
More informationDedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open
Dedicated Compute Cloud Version: 1.0, Issue Date: 09/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating this Response,
More informationSERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open
SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this
More informationSERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open
SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material may
More informationAssured Public Cloud Foundry. Lot 2 - Platform as a Service. Version: 1.0, Issue Date: 05/02/2014. Classification: Open
Assured Public Cloud Foundry Version: 1.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,
More informationPrivate Cloud Foundry. Lot 2 - Platform as a Service. Version: 0.7, Issue Date: 07/12/2014. Classification: Open
Private Cloud Foundry Lot 2 - Platform as a Service Version: 0.7, Issue Date: 07/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose
More informationEmail and Collaboration as a Service. Lot 3 - Software as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open
Email and Collaboration as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response,
More informationHadoop in the Cloud. Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/12/2014. Classification: Open
Hadoop in the Cloud Version: 2.0, Issue Date: 05/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no
More informationCloud Storage. Lot 1 - Infrastructure as a Service. Version: 3.0, Issue Date: 03/12/2014. Classification: Open
Cloud Storage Version: 3.0, Issue Date: 03/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating this Response, no part
More informationService Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview
Service Description Communications Data WorkFlow Management Software from Cyclops Cloud Product Overview Cyclops Cloud Communications Data WorkFlow Management Software provides a comprehensive Cloud based
More informationService description RFL Virtual Data Centre
Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5
More informationSolution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.
Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in
More informationInfrastructure Services
Information Security Management System Infrastructure Services Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service
More informationService Definition Document
Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)
More informationSERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD
Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document
More informationservice description Document Management in the Cloud Software as a Service
easy to adopt, easy to use, easy to leave service description Document Management in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing... 4 Trial service...
More informationSoftware as a Service (SaaS) Online HR
Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore
More informatione2e Managed Customer Private Cloud Infrastructure Service Definition Document
e2e Managed Customer Private Cloud Infrastructure Service Definition Document Overview A range of Private Cloud infrastructure managed services where the customer buys or already owns the physical equipment
More informationService Definition Nine23 MDM
Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5
More informationservice description Email, SharePoint and File Archive in the Cloud Software as a Service
easy to adopt, easy to use, easy to leave service description Email, SharePoint and File Archive in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing...
More informationPlatform as a Service
Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation
More informationOpen Source Sales Force Automation (SFA) in the Cloud SaaS
Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi
More informationDIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector
DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING Sopra Steria OneMobile SaaS Service Sopra Steria in the public sector Organisations across the public sector choose Sopra Steria to deliver transformation programmes
More informationGPG13 Protective Monitoring. Service Definition
GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights
More informationSpektrix Service Definition
Spektrix Service Definition An overview of the G-Cloud Service Spektrix is a cloud-based ticketing and marketing software package provided as Software as a Service. It is designed for arts and entertainment
More informationPSN Protective Monitoring. Service Definition
PSN Protective Monitoring Service Definition Issue Number V3.0 Document Date 29 September 2015 Author: R.N. Connor Classification UNCLASSIFIED Version G-Cloud 7 2015 Copyright Tenian Limited. All rights
More informationThales Service Definition for IL3 Encrypted Overlay for Cloud Services
Thales Service Definition for UK IL3 Encrypted Overlay Thales Service Definition for IL3 Encrypted Overlay for Cloud Services April 2014 Page 1 of 11 Thales Service Definition for UK IL3 Encrypted Overlay
More informationeasy to adopt, easy to use, easy to leave service description API accessible Cloud Storage IaaS version 5.1
easy to adopt, easy to use, easy to leave service description API accessible Cloud Storage IaaS version 5.1 Contents Highlights... 3 Overview... 3 Example use cases... 4 Trial service... 4 Information
More informationService Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management
Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...
More informationDocumentum Document Management in the Cloud Service Definition
Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document
More informationGOVERNMENT HOSTING. Cloud Service Security Principles Memset Statement. www.memset.com
GOVERNMENT HOSTING Cloud Service Security Principles Memset Statement Summary - March 2014 The Cabinet Office has produced a set of fourteen Cloud Service Security Principles to be considered when purchasers
More informationMarval Software Limited. G Cloud iii Framework Service Definition
1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)
More informationSFW CRM for Stakeholders - MS Dynamics CRM
SFW CRM for Stakeholders MS Dynamics CRM Service Definition SFW Reference: Version: 5.0 Date 03/04/14 SFW Limited Southern House Station Approach Woking GU22 7UY www.sfwltd.co.uk Page 1 of 13 1 Service
More informationService Description for Hosted Server
Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven
More informationService Definition Easysite Web CMS
Service Definition Easysite Web CMS Easysite Web Content Management System G-Cloud III Service Definition Easysite Web Content Management System Contents 1 Service Easysite Web Content Management System...
More informationVodafone Private Cloud
Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the
More informationVodafone secure mail services
Vodafone secure mail services Overview The G-Cloud Mail service is a business-class email system based on Microsoft Exchange. It provides a secure and robust email service, and includes an inbox, calendar,
More informationBackup to the Cloud Service Definition
Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations
More informationGet Better Protected... Secure data sharing made possible with Updata s Encryption Overlay Service.
i Compliant Fully managed Encryption Overlay service enabling data sharing across secure networks. Provides operational efficiencies and cost savings through simplified procurement Get Better Protected...
More informationIntegrated windows authentication for customers based on Probation GSI network
Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management
More informationSmartImpact MS Dynamics CRM. Support Service Definition
SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/
More informationG-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS
G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS
More informationRTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)
RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Endpoint Services September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive Summary
More informationCloud-based Infrastructure and Application Support Service Definition
+44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to
More informationG-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)
G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY
More informationG Cloud Service Description Premier SIP Trunk Software as a Service October 2015
G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 Premier Choice Telecom has been a trusted provider of communications solutions for businesses for over 15 years. Our clients
More informationRTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)
RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Single Screen Service September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive
More informationLot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service
Lot 4 Specialist Cloud Services Lot 4 Specialist Cloud Service Questmark Ltd Video Conferencing Small Meeting Room Service QUESTMARK LIMITED Park House, 104 Derby Road, Long Eaton, NG10 4LS Telephone:
More informationWebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd.
Service Definition The name of the Service is: WebFOCUS Cloud Express An overview of WebFOCUS Cloud Express The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions
More informationSecure Remote Backup (IL3) G-Cloud Lot3 IaaS
Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level
More informationIntroduction to Centerprise International Limited
RM1557vi Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing company, specialising in designing and building
More informationService Description Archive Storage in the Cloud
Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure
More information1 ForestSafe SaaS Service details Service Description Functional Non Functional
1 ForestSafe SaaS Service details 1.1 Service Description ForestSafe is a privileged identity management system used today to manage the Administrator passwords of 65,000 computers by the UK largest bank.
More informationG-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service
G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge
More informationG-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service
G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service G-Cloud 6, Service Description, DCG Enterprise Backup Reporting Service Page 1 of 16 CONTACT INFORMATION Guy Silver T: +44(0) 7990 690087
More informationVodafone Primary Storage NAS
G-Cloud 6 Primary Storage NAS Service Definition Vodafone Primary Storage NAS Overview Vodafone Primary Storage Network Attached Storage (NAS) gives you a flexible way to provide file storage for your
More informationMicrosoft Dynamics CRM Case Management Pricing
Microsoft Dynamics CRM Case Management Pricing Version: 7.0 Date: 06/10/2015 Lot 3: SaaS 1 Public Cloud (Microsoft CRM Online) 1.1 Non Managed Service Monthly Charges Product Price (Per User Per Month)
More informationG-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS
G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,
More informationInvolve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition
Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...
More informationBackup as a Service. Service Definition. G-Cloud VI. Information Security Management System
Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation
More informationOn-Boarding and Off-Boarding Services
On-Boarding and Off-Boarding Services www.gandlake.com Gandlake On-Boarding and Off-Boarding Services 2 Table of Contents Gandlake On-Boarding and Off-Boarding - Executive Overview 3 Information Assurance
More informatione2e Secure Cloud Connect Service - Service Definition Document
e2e Secure Cloud Connect Service - Service Definition Document Overview A cloud connectivity service that connects users, devices, offices and clouds together over the Internet. Organisations can choose
More informationUbertas Cloud Services: Service Definition
Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud
More informationBusiness Intelligence as a Service for the G-Cloud
Service Definition The name of the Service is: Business Intelligence as a Service An overview of Business Intelligence (BI) as a Service The BI service supports intelligent decisions by business users
More informationService Description for Hadoop in the Cloud
Why Acentria IT A tailored cloud solution that fits your business needs Full range of cloud hosting options from pure public cloud to hybrid cloud and physical solutions An assured cloud platform that
More informationHOW TO BUY FROM G-CLOUD AND CLOUDSTORE A GUIDE FOR BUYING ORGANISATIONS
white paper HOW TO BUY FROM G-CLOUD AND CLOUDSTORE A GUIDE FOR BUYING ORGANISATIONS EXECUTIVE SUMMARY There has been much talk of cloud services, G-Cloud and Cloud First in recent months, but what does
More informationG-Cloud Service Definition. Atos SharePoint Development Service
G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution
More informationIBM G-Cloud Microsoft Windows Active Directory as a Service
IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business
More informationG-Cloud iv brightsolid Hosting and Management Services. Service Definition Document
G-Cloud iv brightsolid Service Definition Document Sept 2013 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5 Monitoring...
More informationResponse to the Crown Commercial Service from HP Enterprise Services UK Ltd
Response to the Crown Commercial Service from HP Enterprise Services UK Ltd G-Cloud (RM1557) Important Notice The information and data contained within this document constitutes confidential information
More informationMoodle & Totara Learning Management Systems Service Description G-Cloud 7
Moodle & Totara Learning Management Systems Service Description G-Cloud 7 Introduction Founded in 2003 as a learning technology company providing solutions to the education sector, Webanywhere has diversified
More informationUSER EXPERIENCE MONITORING Service Definition
About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through
More informationSoftware Development for Cloud Implementations - Service Definition
Software Development for Cloud Implementations - Service Definition 1 Terms of Reference This Service Definition describes the Software Development Services offered as Specialist Cloud Services by Professional
More informationDataCentred Cloud Storage
Service Description DataCentred Michigan Park Michigan Avenue Salford Quays M50 2GY United Kingdom Tel: 0161 870 3981 enquiries@datacentred.co.uk www.datacentred.co.uk Contents Service Description... 2
More informationG-Cloud Services 6. Service Definition. Data Centre Storage and Services
G-Cloud Services 6 Service Definition Data Centre Storage and Services 1. Introduction to Neil Stevens Consulting Ltd As a specialist provider of public sector advice in relation to IM&T and business change
More informationRTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)
RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing VMR Service Virtual Meeting Rooms December 2014 RTS G-Cloud 6 Service Definition Page 1 CONTENTS
More informationTHOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6
THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 C-Track E-Filing is a stand-alone component of the C-Track product suite which can easily integrate with the C-Track
More informationPro-8 Membership Management and Professional Standards CRM. Pro-8. Contents. Software as a Service. Service Description
Pro-8 Pro-8 Membership Management and Professional Standards CRM Software as a Service Service Description Contents ABOUT PROTECH... 2 PRO-8 CRM OVERVIEW... 2 HOSTING AND INFRASTRUCTURE... 3 PRO-CRM FEATURES...
More informationRemote Access Service (RAS)
Remote Access Service (RAS) Contents 1 Introduction to Remote Access Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Access Methods... 3 3 Differentiators...4 4 Commercials...5
More informationDrupal Private Cloud Hosting
professional services for the web consultancy design development hosting training support G-Cloud Service Definition Drupal Private Cloud Hosting sales@codeenigma.com T: +44 (0)20 3588 1550 Code Enigma
More informationG-Cloud Service Definition. Atos Data Quality Audit SCS
G-Cloud Service Definition Atos Data Quality Audit SCS Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly
More informationThales Service Definition for NOC Services for Cloud
Thales Service Definition for UK NOC Services Thales Service Definition for NOC Services for Cloud April 2014 Page 1 of 13 Thales Service Definition for UK NOC Services CONTENT Page No. Introduction...
More informationSecurity Consultants / Security Managed Services
Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING
More informationG-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services
G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to
More informationHow to Set Up Your Virtual Server infrastructure
Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com
More informationBACKUP AS A SERVICE - SERVICE DEFINITION
BACKUP AS A SERVICE - SERVICE DEFINITION Provided in response to the Government Procurement Service G- Cloud Services III Procurement Vehicle Invitation to Tender Reference RM1557/iii 2013 Novosco Ltd.
More informationAgilisys G-Cloud Service V
Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform
More informationMANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services
MANAGED CLOUD INFRASTRUCTURE www.easynet.com Bronze Disaster Recovery Services G-Cloud Service Definition September 2013 Company Information Easynet Global Services Limited registered office Chancellor
More information