Overview. Service Description: BCP & DR Strategy (L6)

Transcription

1 Service Description: BCP & DR Strategy (L6) Government Enterprise Architecture Specialists T: E: Overview Visionist will help your organisation develop a Business Continuity Plan and Disaster Recovery Strategy. When considering the impact of a disaster, it should be remembered that it: Will never happen at a convenient time; and Is always unpredictable. There is no way of knowing: - When it will happen; - What form it will take; - How much damage it will cause; or - How big the impact will be. The impact of a disaster can vary. A disaster could involve: Total destruction of the premises and its contents, for example as a result of a serious fire; Partial damage, preventing use of the premises, for example through flooding; or No actual physical damage to the premises but restricted access for a limited period, such as enforced evacuation due to a major Gas leak. Therefore, by looking at the potential disaster scenarios you can devise a way of mitigating the risks to reduce the chances of many disasters actually happening. Visionist will draw upon previous similar BCP / DR Strategic Design activities within Central Government departments and bring a wealth of knowledge and template process documentation as part of our Toolkit and devising your BCP and DR strategy. These include exemplar: Full range of business templates, questionnaires, spreadsheets and report formats that can reduce the amount of time needed to create the full Business Continuity Plan. Lessons Learned from previous programmes. Service Management and Reporting templates. Visionist Limited is an SME specialising in defining, transitioning and supporting Government Enterprise Architecture, aligned with the latest Cabinet Office and Security strategies and directives.

2 Our Toolkit Visionist s advisory services can provide highly skilled and experienced individuals and teams for Information Technology (IT) related Architecture, Assurance and Compliance services. Visionist bring an existing toolkit of existing templates, frameworks and methodologies to enable us to deliver services in a much shorter timeframe than is otherwise possible. This is achieved by leveraging our associates across the customer base, Visionist retains key knowledge within its customer community thereby provides significant value wherever Visionist is engaged. Visionist have a proven route to market strategy for procurement through approved government frameworks. Services that have initially been made available for G-Cloud Customers include but are not limited to: Use of and migration to Cloud Services; including strategic advice around alignment with G-Cloud and other pan-government initiatives Enterprise Architecture (EA) & Design Authority (DA) functions; TOGAF Information Assurance (IA) & Security functions; CISSP & CLAS professionals1; ISO Strategic advisory services; aligning business intent and the technology function Business Continuity / Disaster Recovery & ITSCM; BS Environmental & Green IT consultative services ITIL v3 Service Management, Capability Maturity Assessment (CMM); ISO/IEC Related programme, project and other management functions that are required to deliver effective IT services. Company Background Visionist is proud to be an SME (Micro) and provide value to our Customers by keeping our organisational costs to a minimum. We utilise virtual offices with collaboration technologies and Open Source products whenever possible and practical. Our associates are also Small to Medium enterprises which help to keep our costs low, whilst retaining a high standard of quality and pride in the services that we deliver to you. As strong believers in Green as part of our business methodology we do what we can to minimise Visionist and our Customers environmental footprints. For the avoidance of doubt, for G-Cloud procurement Visionist will act as the Prime Contractor where any resource requirements will be sub-contracted.

3 Contacting Visionist The best method of getting in contact with Visionist is by to line up a suitable time for a conversation. Alternatively, for an informal discussion around how we can help, please telephone Information Assurance & Clearance Levels Visionist advisors and associates have prior security clearance for work within specific agencies and departments across the UK Government. There are no specific BILs (business impact levels) associated with our Lot 4 Services, but advisory services have previously been provided at most impact level with clearances typically at a minimum of SC. Please note that no Customer Data will be stored on Visionist systems or sites without a specific request from the Customer. Services are typically performed on site and our advisors can use either Visionist equipment or Customer equipment if required by Customer security guidelines. Scoping & Ordering The simplest method of scoping your requirements is to get in contact with our Director, Peter Miller. Peter will ensure that an appropriate resource is identified for the SFIA level required. Further scoping will depend on the size and nature of the requirement. Please note that to be accepted, orders require an agreed scope of works for Visionist to deliver. Visionist advisors are typically requested on a time and materials basis for a period of 3 months or longer however this does not preclude shorter or alternative profiles (e.g. starting at 80% weekly loading, decreasing to 40% to 60% after 2 months) where services such as Assurance are required over a longer term and resource allocations permit. At Visionist, we like to keep things simple. If you have a requirement we can help you with then the basic process is as follows: 1. Get in contact and agree the scope of works required; 2. Follow the G-Cloud Call-Off procedure (this includes the signing of agreements); 3. Visionist advisors start assisting with your works;

4 Customer Responsibilities There are a few responsibilities placed upon the Customer as listed below. Note that these recommendations will be agreed and finalised as part of the scoping and subsequent call-off process. 1. Ensure that Visionist and its advisor have current and correct information relating to the scope and services they are providing. (E.g. if Visionist is assisting with strategic direction relating to a planned cloud migration and the Customer s business strategy is changing then it would be pertinent to know this information in order to better assist the Customer). 2. Ensure that any Visionist advisors on site have a safe and secure place to work and access to the people and information they require to assist the Customer. 3. Ensure that time recording information is signed (either electronically or, as an alternative solution, on paper) on a weekly basis; this helps track delivery, milestones and provides reporting information where required. Pricing & Termination Approach, units and discounts are defined in the Pricing Document associated with this Service in the GCloud Catalogue as required under the GCloud Framework approach. The termination terms are defined in the Terms and Conditions document. Please contact us before placing an order to ensure the correct resource capability, allocation & availability. Service Management There are no specific service levels applicable to our Lot 4 Services as these are typically resource based with deliverables agreed with the client as part of the call off contract. Training Visionist will ensure that appropriate customer key staff receive as much knowledge transfer as possible during any engagement through our open, friendly, peer to peer approach. Features not applicable The following features are not applicable to this Lot 4 Service, however, our advice services support the client in the planning of these activities with their suppliers which are typically specific to Lot 1-3 services. IL Accredited Infrastructure or Platform services Backup / Restore Process.

5 On Boarding / Off Boarding Process. Service Management o Service Constraints o Service Levels o Financial recompense for not meeting service levels Data Restoration Technical Requirements Trial Services