Open Source Sales Force Automation (SFA) in the Cloud SaaS

Size: px
Start display at page:

Download "Open Source Sales Force Automation (SFA) in the Cloud SaaS"

Transcription

1 Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi channel campaigns. Track sales activities, establish sales teams and account teams and manage leads and opportunities with best of breed open source SFA solutions. 1Tech SFA solutions help organisations achieve a variety of business goals, such as better sharing of business intelligence, improved performance, and higher levels of innovation. By providing a single, comprehensive environment that offers unequivocal SFA functionality we help our customers create valuable collaborative relationships that were previously impossible due to technical limitations. Working together with its Cloud Services Partner, Skyscape, 1Tech Limited (1Tech) has developed its Sales Force Automation (SFA) in the Cloud service to enable organisations to acquire a subscriptionbased, best-of breed, sales force automation application in a rapid timescale. 1Tech is a leading provider of sales force automation (SFA) solutions and associated consultancy, implementation and support services. 1Tech is 100% focused on SFA and is generally acknowledged by SFA vendors, SIs and its customers as an organisation that employs the foremost subject matter experts in the UK and provides the highest level of customer service. The solution is based on a market-leading open source SFA with the stability of a true enterprise-class platform. This model allows 1Tech to use best-of-breed, open standards, open source technologies and contributions from the open source community to deliver higher quality software that is produced more quickly and at a much lower cost. The software has been available in the market now for over 10 years and has been deployed in over 1,100 enterprise companies across 60 countries worldwide. Skyscape is the service provider of choice for Assured Cloud Services - a scalable service that provides flexible and tailored solutions for the UK Public Sector. Skyscape Assured Cloud is a UK sovereign, secure service with data in named, accredited data centres, which utilise the partner technology and efficiency of the Skyscape Cloud Alliance. Skyscape has a rich catalogue of services across the three Cloud Service Models in IaaS, PaaS and SaaS with meaningful, industry leading SLAs that are aligned to business and based upon the ITIL Service Management framework. Skyscape is acting as a subcontractor to 1Tech for the provision and support of Cloud infrastructure. Service and Product Features The full feature list can be located on our web site at: A summary of the features is defined below: Reporting Sales Trends Marketing Analytics Case Reports Dashboards Sales Force Automation Opportunity Management

2 Activity Management Contact Management Account Management Forecasting Quotes and Contracts Dashboards Marketing Automation Multi Channel Campaigns Campaign Wizard Marketing Web To Lead Forms Lead Management Marketing Analytics Customer Support Case Management Inbound Knowledge Base Technology: Free and open source software Standards based Based on: Sun Java, J2EE, W3C XML, HTML, SOA, WfMC XPDL, OMG GL, Party, Product, Workflow All applications built on the same framework, tools and components Flexible and efficient to use data layer Loosely coupled multi-layer component architecture Service based logic layer Advanced web application framework Benefits: A complete, credible solution with no licensing fees Low total cost of ownership Feature rich with a robust data model Scalable, flexible open architecture with frequent updates and wide support Active and collaborative development community Information Assurance The Impact Level (IL) at which the G-Cloud service is accredited to hold and process information is suitable from IL0 to IL3. All data centres (locales) are highly resilient Tier3, UK sovereign and LIST X status. Information Assurance Connectivity via the internet or a government secure network (GSI, PNN, N3, etc) is standard. Backup/Restore and Disaster Recovery Organisations can choose from a range of protection levels. The default level is Local Protection data is held in a single named UK locale and protected using server virtualisation. If organisations cannot tolerate the loss of data, they are recommended to consider the optional Remote Protection level. Optional: Remote Protection can be chosen where virtual servers and data are stored in two UK sovereign locales, with a copy maintained in a primary named UK locale and copied to a geographically remote UK

3 locale. Organisations can also purchase capacity on the 1Tech-Skyscape Backup to the Cloud platform on which secondary copies of data can be automatically created and retained. Such data can also be replicated for even higher data durability. On-boarding and Off-boarding An organisation will need to engage in definition of their requirements and the configuration / composition of the system, as well as the more detailed activities for the system to integrate to the organisation s existing business processes. 1Tech provides comprehensive on-boarding and off-boarding consultancy services through its Lot 4 submission to G-Cloud Framework. Pricing Model For 99.95% availability SLA (SL2): Number of User IL0 IL2 IL3 Accounts and over For 99.99% availability SLA (SL3): Number of User IL0 IL2 IL3 Accounts and over Notes to Tables: Minimum of 100 user accounts per order. Based on assumed 10% user-concurrency rate. Storage (over and above 1TB) will be charged at 0.61 per Gb per month. Production environment only. Additional Data Transfer Charges: Internet data transfer out of the platform (i.e. network traffic) is charged at 0.13 per GB. PSN data transfer (IL2) out of the platform (i.e. network traffic) is charged at 0.26 per GB. GSi data transfer (IL3) out of the platform (i.e. network traffic) is charged at 1.56 per GB. Product / Service Options 1. Pre configured / off the shelf platform. 2. Tooling to configure / compose bespoke system.

4 3. Management option. In many cases, the organisation may choose to manage the application themselves. As an option, 1Tech is able to manage the configured application on behalf of the organisation (through its Lot 4 submission to the G-Cloud framework) 4. Remote Replication (additional cost). Virtual servers and data are stored in two UK sovereign locales, with a copy maintained in a primary named UK locale and copied to a geographically remote UK locale. 5. Backup (optional). 1Tech is able to backup either entire virtual servers, or selected data to an independent backup solution. This can allow clients to recover their servers and/or data from a backup. 6. Training. Additional instructor-led training is available to complement this service (as a Lot 4 service) Service Management Details A comprehensive secure online Portal provides the most common Service Management functionality. An experienced, qualified ITIL Service Delivery Manager will be assigned to each client, and will be responsible for the on-going client relationship. They will also provide assistance with reporting, incident escalation and continual service improvement, at all times following the 1Tech-Skyscape ITIL-based process framework. Service Management functions such as application-environment system administration for the application are not in scope of this service. This function can be procured separately from 1Tech under Lot 4 of the G-Cloud framework. Service constraints There are no built-in service constraints. 1Tech will adhere to the following in terms of maintenance windows: Planned Maintenance means any pre-planned maintenance of any infrastructure relating to the Services. 1Tech shall provide the Client with at least twenty four (24) hours advance notice of any such planned maintenance: Planned maintenance of the 1Tech-Skyscape infrastructure relating to the Services shall happen between the hours of 00:00and 06:00 (UK local time) Monday to Sunday and/or between the hours of 08:00 and 12:00 (UK local time) on a Saturday and/or Sunday; Planned Maintenance shall be excluded from any availability calculation in regard to Service Credits but shall be included in the monthly service reporting; Emergency Maintenance means any emergency maintenance of any of the infrastructure relating to the Services. Whenever possible, 1Tech shall provide the Client with at least six (6) hours advance notice: Whenever possible Emergency Maintenance of the 1Tech-Skyscape infrastructure will happen between the hours of 00:00and 06:00 (UK local time) Monday to Sunday and/or between the hours of 08:00 and 12:00 (UK local time) on Saturday and/or Sunday unless there is an identified and demonstrable immediate risk to a Clients environment; Emergency Maintenance shall be excluded from any availability calculation in regard to service credits but shall be included in the monthly service reporting. Service Levels 1Tech offers a 99.95% availability SLA based on the availability of the environment itself. Financial Recompense Model for Not Meeting Service Levels None. Training

5 A range of user and administrator training options are available for customisation, extension and integration of the solution. Ordering and Invoicing Process Clients can view their current usage and charges online in real-time via the portal. Billing for the service is monthly in advance. Payment can be via the following methods: Direct Debit or purchase order. Service Lead Time New Clients (organisations) will typically be deployed within 1 month from order. Shorter deployment times may be available and prioritised upon request. Existing Organisations have instant access to additional usage with no notice period required. Termination terms by consumers (i.e. consumption) By the Supplier (removal of the G-Cloud Service) One Calendar month notice must be given. There are no termination fees. All data, accounts and access will be permanently deleted. Termination costs There are no termination costs for this Service. However, an organisation must make provision for migration of the data outside of the system. Data restoration / service migration Customer has ability to extract their information. A migration service is offered separately and is recommended to maintain integrity of information under retention. Consumer responsibilities Definition of and configuration / composition of document management system. The control and management of access and responsibilities for end users. Organisations must also be aware of the variable nature of the billing based on usage. The consumer is also responsible for ensuring it applies suitable controls to its sensitive data/application. Technical requirements (service dependencies and detailed technical interfaces, e.g. client side requirements, bandwidth/latency requirements etc.) Individual users will require Internet access (IL0-IL2) or connectivity via a government secure network (IL3) to the 1Tech-Skyscape Cloud Platforms. Details of any trial service available Demonstration service is available by agreement.

6 1Tech is the leading Systems Provider / Integrator when it comes to open source solutions. Let us demonstrate how we can make a difference to your business. Give us a call or send an to arrange an informal telephone chat to see if we can help you reduce costs, get more from your budget and improve the stability and maintainability of your systems.

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

Backup to the Cloud Service Definition

Backup to the Cloud Service Definition Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

Integrated windows authentication for customers based on Probation GSI network

Integrated windows authentication for customers based on Probation GSI network Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management

More information

service description Document Management in the Cloud Software as a Service

service description Document Management in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Document Management in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing... 4 Trial service...

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

service description Email, SharePoint and File Archive in the Cloud Software as a Service

service description Email, SharePoint and File Archive in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Email, SharePoint and File Archive in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing...

More information

easy to adopt, easy to use, easy to leave service description API accessible Cloud Storage IaaS version 5.1

easy to adopt, easy to use, easy to leave service description API accessible Cloud Storage IaaS version 5.1 easy to adopt, easy to use, easy to leave service description API accessible Cloud Storage IaaS version 5.1 Contents Highlights... 3 Overview... 3 Example use cases... 4 Trial service... 4 Information

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview Service Description Communications Data WorkFlow Management Software from Cyclops Cloud Product Overview Cyclops Cloud Communications Data WorkFlow Management Software provides a comprehensive Cloud based

More information

SERVICE DEFINITION. TLS i-sat Remote/Secure Cloud Printing (SaaS)

SERVICE DEFINITION. TLS i-sat Remote/Secure Cloud Printing (SaaS) SERVICE DEFINITION TLS i-sat Remote/Secure Cloud Printing (SaaS) Contents Introduction..3 Highlights.3 Overview. 4 Example Use Cases...5 Trial Service.6 Information Assurance 6 Product Features...7 Technical

More information

Primary Storage in the Cloud. Lot 1 - Infrastructure as a Service. Version: 5.0, Issue Date: 07/12/2014. Classification: Open

Primary Storage in the Cloud. Lot 1 - Infrastructure as a Service. Version: 5.0, Issue Date: 07/12/2014. Classification: Open Primary Storage in the Cloud Version: 5.0, Issue Date: 07/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no

More information

L O C K H E E D M AR T I N API accessible Cloud Storage. Infrastructure as a Service. Commercial-in-Confidence

L O C K H E E D M AR T I N API accessible Cloud Storage. Infrastructure as a Service. Commercial-in-Confidence Commercial-in-Confidence L O C K H E E D M AR T I N API accessible Cloud Storage Infrastructure as a Service Lockheed Martin Business Technology Solutions Registered Address: India of Inchinnan, Greenock

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

Vodafone Private Cloud

Vodafone Private Cloud Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the

More information

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING Sopra Steria OneMobile SaaS Service Sopra Steria in the public sector Organisations across the public sector choose Sopra Steria to deliver transformation programmes

More information

Email and Collaboration as a Service. Lot 3 - Software as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Email and Collaboration as a Service. Lot 3 - Software as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Email and Collaboration as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response,

More information

Dedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open

Dedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open Dedicated Compute Cloud Version: 1.0, Issue Date: 09/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating this Response,

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1 G-CLOUD FRAMEWORK SERVICE DEFINITION Kofax Model Office Bundle Proposal ISSUE 1 Sept 2013 Table of Contents 1 SERVICE OVERVIEW & SOLUTION... 2 2 INFORMATION ASSURANCE... 3 3 BACKUP/RESTORE AND DISASTER

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

Service description RFL Virtual Data Centre

Service description RFL Virtual Data Centre Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5

More information

Desktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Desktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Desktop Services (Production) Lot 2 - Platform as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose

More information

G Cloud 4 Service Definition Document: CDG Common Digital Platform

G Cloud 4 Service Definition Document: CDG Common Digital Platform G Cloud 4 Service Definition Document: CDG Common Digital Platform Table of Contents 1.0 Document Introduction... 3 2.0 Service Definition: CDG Common Digital Platform... 3 2.1 Benefits of the Common Digital

More information

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd.

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd. Service Definition The name of the Service is: WebFOCUS Cloud Express An overview of WebFOCUS Cloud Express The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions

More information

Online Backup Service Definition

Online Backup Service Definition Online Backup Service Definition 2 Table of Contents Purpose of Document... 3 Online Backup Service... 3 Accreditations... 5 Target Service Levels for Online Backup... 5 Service Credits Rules and Claims...

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe

WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe 020 7121 9500 tellmemore@wavex.co.uk 66 Prescott Street, London, E1 8HG Excellence is not simply a word within WAVEX it is our definition

More information

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

GCloud Application Development Service Definition. Application Development

GCloud Application Development Service Definition. Application Development GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding

More information

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 C-Track E-Filing is a stand-alone component of the C-Track product suite which can easily integrate with the C-Track

More information

Hadoop in the Cloud. Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/12/2014. Classification: Open

Hadoop in the Cloud. Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/12/2014. Classification: Open Hadoop in the Cloud Version: 2.0, Issue Date: 05/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

G-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS

G-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS G-Cloud Service Definition Atos Infrastructure as a Service (IL3) for Cloud IaaS Atos Accredited Secure Cloud Infrastructure as a Service (IL3) Robust, secure, scalable Cloud computing and consumption-based

More information

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition Informed Solutions InformedINSIGHT Big Data V1.0.0 **PROTECT COMMERCIAL** London 11 Old Queen Street, Westminster, London, SW1H 9JA, UK Tel: +44(0)20 3042 2000 Fax: +44(0)20 3042 2015 www.informed.com

More information

ArcGIS Online School Locator

ArcGIS Online School Locator ArcGIS Online School Locator G-Cloud Services RM 1557vi Service Definition Esri UK G-Cloud 6 Lot 3 SaaS Services Crown Commercial Service Acknowledgement Esri and ArcGIS are trademarks, registered trademarks,

More information

Business Intelligence as a Service for the G-Cloud

Business Intelligence as a Service for the G-Cloud Service Definition The name of the Service is: Business Intelligence as a Service An overview of Business Intelligence (BI) as a Service The BI service supports intelligent decisions by business users

More information

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition GPS G-Cloud Lot 4: Contents 1 Introduction... 3 2 Service... 4 2.1 Cloud Consultancy Overview... 4 2.2 Information assurance... 5 2.3 Backup/Restore and Disaster Recovery... 6 2.4 On-boarding and Off-boarding...

More information

Assured Public Cloud Foundry. Lot 2 - Platform as a Service. Version: 1.0, Issue Date: 05/02/2014. Classification: Open

Assured Public Cloud Foundry. Lot 2 - Platform as a Service. Version: 1.0, Issue Date: 05/02/2014. Classification: Open Assured Public Cloud Foundry Version: 1.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

VividApps Limited Service Definition Document

VividApps Limited Service Definition Document VividApps Limited Service Definition Document Page 1 of 10 Overview Reap the Benefits of multiple services from a single application, keeping you proactively connected with your clients. Assurity is a

More information

Service Definition The following section provides a summary overview of the hosted Microsoft Exchange solution.

Service Definition The following section provides a summary overview of the hosted Microsoft Exchange solution. Microsoft Exchange Service Definition Service Description Hosted Exchange 2010 is a secure business-class email messaging and collaboration service designed to make it possible for you and your employees

More information

An overview of Electronic Medical Records as a Service

An overview of Electronic Medical Records as a Service Service Definition The name of the Service is: Electronic Medical Records as a Service An overview of Electronic Medical Records as a Service The Electronic Medical Records as a Service is developed by

More information

Bramble.cc Konetic - Applicant Tracking/eRecruitment

Bramble.cc Konetic - Applicant Tracking/eRecruitment www.bramble.cc www.konetic.com Service 9 Bramble.cc Konetic - Applicant Tracking/eRecruitment Delivery partner name Konetic Limited An overview of the G-Cloud Service (functional, non functional) Konetic

More information

Private Cloud Foundry. Lot 2 - Platform as a Service. Version: 0.7, Issue Date: 07/12/2014. Classification: Open

Private Cloud Foundry. Lot 2 - Platform as a Service. Version: 0.7, Issue Date: 07/12/2014. Classification: Open Private Cloud Foundry Lot 2 - Platform as a Service Version: 0.7, Issue Date: 07/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose

More information

Neocol E-Discovery Consulting Services

Neocol E-Discovery Consulting Services Neocol E-Discovery Consulting Services Service Definition Neocol Reference: 1.0 Version: 1.0 Date: 1 March 2013 1. Service Definition 1.1. Service Overview The E-Discovery Consulting Services address needs

More information

Cloud Storage. Lot 1 - Infrastructure as a Service. Version: 3.0, Issue Date: 03/12/2014. Classification: Open

Cloud Storage. Lot 1 - Infrastructure as a Service. Version: 3.0, Issue Date: 03/12/2014. Classification: Open Cloud Storage Version: 3.0, Issue Date: 03/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

Pro-8 Membership Management and Professional Standards CRM. Pro-8. Contents. Software as a Service. Service Description

Pro-8 Membership Management and Professional Standards CRM. Pro-8. Contents. Software as a Service. Service Description Pro-8 Pro-8 Membership Management and Professional Standards CRM Software as a Service Service Description Contents ABOUT PROTECH... 2 PRO-8 CRM OVERVIEW... 2 HOSTING AND INFRASTRUCTURE... 3 PRO-CRM FEATURES...

More information

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO)

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO) Commercial in Confidence 1 G-CLOUD FRAMEWORK RM1557-vi SERVICE DEFINITION 5DRIVE PROFESSIONAL STORAGE (PRO) 5NINES 5NINES Data Centre Services Service Offered 5DRIVE PERSONAL CLOUD STORAGE with remote

More information

Service description iseeu Intelligent Customer Service & Workflow Software as a Service. Terms and Conditions Software as a Service.

Service description iseeu Intelligent Customer Service & Workflow Software as a Service. Terms and Conditions Software as a Service. Service description iseeu Intelligent Customer Service & Workflow Software as a Service Terms and Conditions Software as a Service G-Cloud 4 Contents iseeu G-Cloud 4 Terms and Conditions... 3 iseeu G-Cloud

More information

Cloud Brokerage. G-Cloud Service. Arcus Global 2014 1

Cloud Brokerage. G-Cloud Service. Arcus Global 2014 1 Cloud Brokerage G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service management

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

G-Cloud 6 SERVICE DEFINITION

G-Cloud 6 SERVICE DEFINITION ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud

More information

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this

More information

IT Services. Capita Private Cloud. Cloud potential unleashed

IT Services. Capita Private Cloud. Cloud potential unleashed IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are:

Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are: Liaison Technologies BPM, Data and Integration Consulting Service Definition Liaison has for many years provided Strategic and Implementation consultancy around BPM, Data and Integration. Whilst Liaison

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

Tactical Cost Reduction

Tactical Cost Reduction Tactical Cost Reduction G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service

G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service G-Cloud 6, Service Description, DCG Enterprise Backup Reporting Service Page 1 of 16 CONTACT INFORMATION Guy Silver T: +44(0) 7990 690087

More information

Service Description for Hadoop in the Cloud

Service Description for Hadoop in the Cloud Why Acentria IT A tailored cloud solution that fits your business needs Full range of cloud hosting options from pure public cloud to hybrid cloud and physical solutions An assured cloud platform that

More information

BACKUP AS A SERVICE - SERVICE DEFINITION

BACKUP AS A SERVICE - SERVICE DEFINITION BACKUP AS A SERVICE - SERVICE DEFINITION Provided in response to the Government Procurement Service G- Cloud Services III Procurement Vehicle Invitation to Tender Reference RM1557/iii 2013 Novosco Ltd.

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 1.0, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this

More information

Security Consultants / Security Managed Services

Security Consultants / Security Managed Services Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING

More information

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Hosted Exchange Service

Hosted Exchange Service Hosted Exchange Service Contents Contents... 1 Overview Hosted Exchange... 3 Hosted Exchange Features... 3 Technical Features... 3 Hosted Exchange - MailBox... 4 Hosted Exchange - Key Points... 4 Cloud

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information

G-Cloud Service Definition. Atos Call Centre Services SCS

G-Cloud Service Definition. Atos Call Centre Services SCS G-Cloud Service Definition Atos Call Centre Services SCS Atos Call Centre Services SCS Summary Atos SIAM Service Desk is designed to provide a core part of the SIAM Tower model for ICT delivery. This service

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

Service: Contract Management (Software as a Service)

Service: Contract Management (Software as a Service) Service: Contract Management (Software as a Service) 1. Description: An overview of the G-Cloud Service (functional, non-functional) econtract Management allows for the management of a contract after award,

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service Lot 4 Specialist Cloud Services Lot 4 Specialist Cloud Service Questmark Ltd Video Conferencing Small Meeting Room Service QUESTMARK LIMITED Park House, 104 Derby Road, Long Eaton, NG10 4LS Telephone:

More information

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Backup Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

IBM Smartcloud Managed Backup

IBM Smartcloud Managed Backup IBM Smartcloud Managed Backup Service Definition 1 1. Summary 1.1 Service Description The IBM SmartCloud Managed Backup service provides public, private and hybrid cloudbased data protection solutions

More information

Service Desk as a Service

Service Desk as a Service Service Desk on Command A Steria Cloud Services Offering Service Name Service Desk on Command Service Desk as a Service Type of Service: IaaS PaaS SaaS Specialist Services Deployment Model: Public Private

More information

Hosted Desktop as a Service

Hosted Desktop as a Service Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service

More information

Virtual Desktop Infrastructure Platform as a Service

Virtual Desktop Infrastructure Platform as a Service www.steria.com/uk Virtual Desktop Infrastructure Platform as a Service creativity simplicity independence respect openness contents 1 Overview... 4 1.1 Benefits of Virtual Desktop Infrastructure... 5 2

More information

Execview Outsourced Services Management

Execview Outsourced Services Management EXECVIEW for G-Cloud Framework Users Execview Outsourced Services Management Service Definition for G-Cloud iv G-Cloud iv Service Description An overview of the G-Cloud Service (functional, non-functional)

More information

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS G-Cloud Service Definition Canopy Remote Backup for Cloud SaaS Canopy Remote Backup for Cloud SaaS Canopy, an Atos company provides a highly secure, cloud backup and file management service for Internet-connected

More information

Interoute Virtual Data Centre. Hands on cloud control.

Interoute Virtual Data Centre. Hands on cloud control. Interoute Virtual Data Centre. Hands on cloud control. Scale your computing resource on demand Choose where in Europe you want your data Europe s most trusted and secure network www.interoute.com/vdc Interoute

More information

PSN Protective Monitoring. Service Definition

PSN Protective Monitoring. Service Definition PSN Protective Monitoring Service Definition Issue Number V3.0 Document Date 29 September 2015 Author: R.N. Connor Classification UNCLASSIFIED Version G-Cloud 7 2015 Copyright Tenian Limited. All rights

More information

IPL Service Definition - Master Data Management for Cloud Related Services

IPL Service Definition - Master Data Management for Cloud Related Services IPL Proposal April 2014 IPL Service Definition - Master Data Management for Cloud Related Services Project: Date: 10 April 2014 Issue Number: Customer: Crown Commercial Service Page 1 of 11 IPL Information

More information

DataCentred Cloud Storage

DataCentred Cloud Storage Service Description DataCentred Michigan Park Michigan Avenue Salford Quays M50 2GY United Kingdom Tel: 0161 870 3981 enquiries@datacentred.co.uk www.datacentred.co.uk Contents Service Description... 2

More information

Email Archiving Services

Email Archiving Services Email Archiving Services A reliable offsite and secure storage facility for your emails G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Effortless Protection... 3 Optional legacy Email Import...

More information

How to Set Up Your Virtual Server infrastructure

How to Set Up Your Virtual Server infrastructure Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com

More information

IPL Service Definition - Data Recovery, Conversion and Migration

IPL Service Definition - Data Recovery, Conversion and Migration IPL Proposal IPL Service Definition - Data Recovery, Conversion and Migration Project: Date: 10 April 2014 Issue Number: V1 Customer: Crown Commercial Service Page 1 of 10 IPL Information Processing Limited

More information