SFW CRM for Stakeholders - MS Dynamics CRM
|
|
- Austen Kennedy
- 8 years ago
- Views:
Transcription
1 SFW CRM for Stakeholders MS Dynamics CRM Service Definition SFW Reference: Version: 5.0 Date 03/04/14 SFW Limited Southern House Station Approach Woking GU22 7UY Page 1 of 13
2 1 Service Overview 1.1 Service Definition Good stakeholder relationship management is vital for public sector organisations looking to engage more effectively with citizens. The challenge for the public sector is to transform stakeholder management processes to comply with Government Digital requirements and find ways to adapt customer relationship management systems that were built for private sector needs. Public sector organisations need a single organisation wide CRM system that identifies key stakeholders, and records all related interactions and correspondence. A single, coherent view of internal and external stakeholders results in reduced duplication of effort and increased effectiveness in stakeholder interaction through targeted communication. SFW have worked with a number of government agencies on adapting MS Dynamics CRM 2011 Sales and Marketing modules to deliver the following benefits to their stakeholder relationships: More effective stakeholder interaction: SFW CRM for Stakeholders gives an organisation wide view of all interactions with a stakeholder, including all s, phone calls, and correspondence with date and outcome. Improved stakeholder communications: CRM for Stakeholders can dynamically build stakeholder lists that are based on specified criteria such as interest or policy area, to generate targeted e- mails or mail merge documents. Augmented knowledge sharing: integration with SharePoint for uploading and storing stakeholder related documents. Better stakeholder information: a centralised database of contacts that can map complex stakeholder relationships and track commitments to external stakeholders. Improved efficiency: users can assign activities related to a specific stakeholder to a team member and set up reminders for follow up activities using customised workflows. SFW deliver CRM for Stakeholders as Software as a Service, priced per user per month using cloud infrastructure. The core service offering includes: Dashboards and reports SFW CRM for Stakeholders base configuration Security model (one Business Unit and default user roles) Integration with MS Outlook 2010 using CRM client (free download) Online help files Customers can then optionally choose from 3 implementation packages if additional features and configuration is required: Page 2 of 13
3 Bronze Simple Start-Up Pack (25 days) The Simple Start-Up Pack is design for organisations looking to provide a proof of concept or a CRM for Stakeholders implementation with minimal configuration. The pack is based on a number of day s implementation. The exact scope of the engagement will be tailored to a client but would typically be used to deliver: 5 customised workflows to support key business processes 1 predefined data view and 1 dashboard to easily access core data Silver Starter Pack (50 days) The Starter Pack is designed for small organisations with simple requirements. The pack is based on a number of day s implementation. The exact scope of the engagement will be tailored to a client but would typically be used to deliver: 10 customised workflows to support key business processes 3 predefined data views and 1 dashboard to easily access core data 0.5 days training Gold Accelerator Pack (100 days) The Accelerator Pack is designed for medium organisations with specific stakeholder goals. The pack is based on a number of day s implementation. The exact scope of the engagement will be tailored to a client but would typically be used to deliver: 20 Customised workflows 7 data views & 3 dashboards 5 custom management reports Organisation/Contact customisation Business Unit/User Role configuration Mail merge functionality with 3 rd Party plug in DocumentCorePack (10 templates) 1 days training Page 3 of 13
4 Platinum Advanced Pack (200 days) The Advanced Pack is designed for medium organisations with general stakeholder engagement requirements or larger organisations with specific stakeholder goals. The pack is based on a number of day s implementation. The exact scope of the engagement will be tailored to a client but would typically be used to deliver: 60 Customised workflows 10 data views & 6 dashboards 10 custom management reports Organisation/Contact customisation Mailmerge functionality with DocumentCorePack Requirements analysis for integration 3rd party systems Requirements analysis data migration Business Unit/user role configuration 2 days training 1.2 Government ICT Strategy GDS Core Principles This software as a service takes into consideration the GDS core principles including putting users first and learning from the journey ICT Strategy This software as a service solution complies with the Government ICT Strategy to deliver better public services for less. Using a cloud model, Government departments only pay for the services they use, and are able to scale up or down with demand, and off board without being tied in to a lengthy contract Open Source SFW embraces the Government s Open Source initiatives and incorporates Open Source components within its solutions where appropriate. This service also supports the option for customers to add in their own open source business applications Open Standards SFW s solution is delivered using open standards, for software interoperability, data and document formats and complies with the Government Open Standard Principles. Some of the Open Standards we use include: CMIS, Open Document formats, near WCAG 2.0 compliance, HTML 4.01, XHTML 1.0, use of open source components, documented programming APIs Information Principles This solution complies with the following Information Principles: Information is a Valued Asset Information is Managed Page 4 of 13
5 Information is Fit for Purpose Information is Standardised and Linkable Information is Re-used And supports Government Agencies to deliver against the following Information Principles: Public Information is Published Citizens and Businesses can Access Information about themselves Greening Government This software as a service solution is compliant with the Greening Government strategy to reduce waste and improve efficiency as it enables the reuse and sharing of business applications, services and components across public sector organisations. The solution will reuse pre-existing components where possible and consume minimal resources depending on demand when in operation. SFW is committed to the protection of the environment through our implementation of an effective ISO14001:2004 accredited environmental management system. The scope of ISO14001:2004 includes the delivery of IT services from SFW s UK offices including software design and development, consultancy, project management, hosting, operational and applications management support. 1.3 Technical Details Whilst the service is offered as a Cloud platform, many users are interested in the underlying components. The service uses the following components Main Components Dynamics CRM 2011 SQL Server 2012 Windows Server 2008 R2 Anti-Virus router (see note 1) Outlook plugin (see note 1) Note 1: On a user by user basis can be sent via the outlook plugin or router, either or both options may be used depending on preferences. Users (or an I.T representative of the client) must install the plugins on the individual user s machines. The Outlook plugin does not allow the use of shared or group mailboxes and in order to work, the individual user must be logged in to their account. The CRM router is a free component that can be installed to allow the use of shared or group mailboxes. It can be installed on any server, however that server must have internet access to the Stakeholder system web services and network access to your companies server. Exchange and POP is supported. In both cases is sent via your own companies server Optional Components (out of scope of the core offering) Active Directory Federation Services Page 5 of 13
6 1.4 About SFW SFW Ltd is a British SME that delivers Agile Software Application Services to Public and Private sector organisations helping them transform their services into digital applications, streamline processes, increase efficiency and reduce costs. SFW specialises in delivering a breadth of Cloud-based services to Public Sector clients: from Infrastructure as a Service (IaaS) and Software as a Service (SaaS), through to Specialist Cloud Services (SCS). SFW offers a depth of knowledge and experience in a wide variety of Public Sector business applications, as well as a proven ability for translating complex processes into highly efficient and effective business systems. Subject matter expertise is provided by SFW s highly collaborative, skilled and experienced employees, enabling it to work with its customers to provide them with innovative, effective applications and services. With over 20 years experience in ICT delivery and as a Microsoft Partner (Gold Competencies for Application Development and Collaboration and Content) and an Oracle Gold Partner, SFW has extensive technical expertise across a broad range of technologies including Microsoft.NET, Java and LAMP. As such, SFW offers choice, flexibility and a technology / vendor-agnostic approach that focuses on delivering the greatest benefit to the customer. SFW s approach is underpinned by disciplined development and management methodologies: PRINCE2 project management, ITIL-compliant service management and a commitment to quality, the environment and security (ISO 9001, ISO and ISO accredited). This ensures SFW consistently and securely delivers service excellence to its clients. SFW has the innate agility to react quickly and dynamically to customer requirements and deliver fast-tomarket solutions which match needs, provide greater control and manageability. With an enviable reputation for helping clients reduce cost, add value and attain real benefits, faster and better, SFW's quality of performance and desire to provide innovative and useful services make it the preferred and trusted, long term technology partner for many UK Public Sector bodies. 2 Information Assurance 2.1 Impact Level The service has not yet completed accreditation for Pan-Government Approval (PGA). However, it is believed to be compliant at IL2 or IL3 (depending on option chosen). 2.2 Accrediting Department This service will be accredited Pan-Government. 2.3 Targeted Impact Level The targeted IL level for the IL2 service is to and for IL3 is to depending on the selected Service Level. 2.4 ISO Accreditation SFW s certificate of accreditation for ISO 27001, provided by ISOQAR is suitably scoped to cover the running of this service. In addition, ISOQAR has accredited SFW for ISO 9001 and ISO Page 6 of 13
7 2.5 IL Processing Level The implementation packages available with this service are suitable for processing IL3 data and below. 2.6 Security The service is delivered by SFW in conjunction with a Cloud Hosting Service. The service has gained PGA approval at the selected IL level and as such provides adequate protection to IL2 or IL3. 3 Backup, Restore and Disaster Recovery The exact nature of the Backup, Restore and Disaster Recovery options depends on the Service Level taken. For 99.90% no backups are taken, protection is provided by having redundancy built into the Cloud platform on which the solution is delivered. Backups can be added and are charged on a per GB basis. For 99.95% a managed data backup service as part of the service. Backups can be stored locally or offsite and Disaster Recovery will be to a secondary data centre. Backups can be kept for 2 or 4 weeks. For 99.99% SFW provide real time redundancy across two separate locations. Backups can be stored locally or offsite. Backups can be kept for 2 or 4 weeks. In the event of data loss SFW will manage restore of the relevant files as part of its overall service management. Backups are not up to the minute but taken at timed intervals. The maximum time between backups is 24 hours excluding weekends and bank holidays during which time no backups are taken. Organisations can manually create their own backup model if desired. 4 Service On-Boarding and Off-Boarding 4.1 On-Boarding For further information or to discuss receiving any of the SFW G-Cloud service offerings contact the SFW G-Cloud Service Office by telephone or on: SFW G-Cloud Service Office gcloud@sfwltd.co.uk The diagram below details the on-boarding process. Page 7 of 13
8 4.2 Off-Boarding When the service is no longer required, customers may terminate their SFW G-Cloud service with 30 days notice by contacting SFW on: SFW G-Cloud Service Office gcloud@sfwltd.co.uk Customers may request that all associated data is extracted and provided securely to a destination of their choice (see pricing for charges associated with data extraction). If no data extraction is requested, then the associated data will be deleted within 5 working days of service termination. The diagram below details the off-boarding process. Page 8 of 13
9 5 Pricing Full details on pricing can be found in the separate pricing document. 6 Service Management SFW will provide service desk support to a designated customer administrator or IT Help Desk. End users of the service experiencing service issues must contact their designated administrator or help desk in the first instance. SFW provide support for the cloud platform including the software which delivers the service. SFW can provide full applications support at extra cost; the cost of this would depend on the number of users and the extent to which the platform has been customised. The SFW Service Desk provides support from 8.00 am to 6.00 pm on UK working days. Maintenance takes place out of hours between 8 pm and 8 am. The following definitions are used in assessing the severity of a problem covered by the SFW Service Desk. Problem Severity Levels Severity Level Definition Description SLA 1 Critical The reported problem causes a halt to the Client s core business processes and no work-around is available. 2 Severe The reported problem causes degradation of the Client s core business processes and no reasonable work-around exists. 3 Disruptive The reported problem impacts the Client s operational environment but does not affect core business processes. A work-around is available. 4 Minor A non-critical problem is causing some disruption but with little or no impact on the Client operation. 10 mins to acknowledge 1 hour to respond 4 hours to resolve 10 mins to acknowledge 4 hours to respond 8 hours to resolve 10 mins to acknowledge 1 day to respond 5 days to resolve 10 mins to acknowledge 5 days to respond 10 days to resolve Acknowledge means a response that the notification of the problem has been received. Responses to requests contain a description of the work to be performed to resolve the problem. Resolution means that a permanent course of action or outcome of the reported issue has been agreed. 7 Service Constraints The platform enables a certain level of configuration. This configuration is within the scope of the offering. A certain level of customisation can also be performed as part of the implementation packages. If customisation is undertaken then one of the following two scenarios may occur: Page 9 of 13
10 The service might no longer meet the scope of the PGA approval. The service may no longer be patchable as per services which have been configured but not customised. SFW will notify any customer before any implementation package is undertaken if there is a likelihood that either of these scenarios will apply. 8 Service Levels SFW s G-Cloud services are available at 3 service levels which apply within Service Hours 8.00 am to 6.00 pm UK Working Days. Availability is measured to the Platform Level (including the Operating System). The table below shows the availability for the various service levels. Service Level Basic Standard Advanced Availability 99.90% 99.95% 99.99% If you would like service levels to apply outside of normal service hours then please contact us with your requirements. 9 Financial Recompense (Service Credits) SFW s G-Cloud services are available at 3 service levels; the table below shows the availability for the various service levels and the service credits which are returned if the service does not meet these availability targets. Service Level Basic Standard Advanced Availability 99.90% 99.95% 99.99% 10% Service Credit 99.89% % 99.94% % 99.98% % 20% Service Credit 99.74% % 99.79% % 99.84% % 30% Service Credit Below 99.00% Below 99.00% Below 99.00% Service credits are calculated on a full calendar month basis, availability is calculated during service hours per calendar month. Service credits will be applied to subscribers that have a current service during the whole calendar month of the service impacting outage. Page 10 of 13
11 10 Training Training on the service can be provided as part of the Bronze, Silver, Gold implementation packages, or as a separate stand-alone activity. Typical training activities that could be considered at each level would include: Bronze: Basic training for system administrators and online product help Silver: Standard training in the core system for system administrators and end users. Gold: A tailored package of training for your specific business requirements for system administrators, business managers, and end users. 11 Ordering and Invoicing Process After contacting SFW as described in the On-Boarding process above, customers wishing to place an order for any SFW G-Cloud Services must complete Schedule 2 of the G-Cloud Framework Agreement (including Order Form and Call-Off Terms) and send to: SFW Ltd SFW G-Cloud Service Office Station Approach Woking Surrey GU22 7UY gcloud@sfwltd.co.uk Fax: Any order placed shall constitute an offer to contract upon the SFW Terms and Conditions provided. SFW will produce an invoice on a monthly basis in arrears with payment due within 30 days. Invoices will be dated from the end of the first month (or partial month) of service commencement. Services will be provisioned within 1 day of acceptance of Purchase Order. Page 11 of 13
12 12 Termination Terms No termination charges apply in the event of a service termination Consumers Customers must give 30 days notice to terminate the service, as described in the Off-Boarding process above SFW SFW will provide 30 days notice to terminate the customer contract. Customers will be credited for any amount that has been paid beyond the termination date once the service has been terminated. 13 Data Restoration / Service Migration SFW are committed to Open Standards. As such, users of the service are free to migrate to other service providers at any time within the restraints of the off-boarding process. The pricing document includes a cost per GB for extracting data in order to enable you to move to another service provider. 14 Consumer Responsibilities There are specific obligations on the Customer to use the infrastructure in a responsible way, to comply with the relevant laws regarding data protection, and software licensing. These will be detailed in the contract signed in order to start using the service. In order to comply with ISO standards customers will need to have in place IT Security, User Access and Acceptable Use Policies that follow the requirements of the Security Policy Framework and are read, understood and agreed by all users. 15 Technical Requirements Infrastructural Requirements Internet Access to the service with sufficient bandwidth to serve your required user base. A supported operating system (in order to use desktop components): o Windows 8 (all versions) o Windows 7 (all versions) o Windows XP Professional SP3 o Windows XP Home SP3 o Windows XP Media Centre Edition SP3 o Windows XP Tablet SP3 o Apple OS X 10.7 (Lion) o Apple OS X 10.8 (Mountain Lion) Microsoft Office (Office 2003 SP3 or later) In order to use the Dynamics CRM for Outlook component (optional) Page 12 of 13
13 o Microsoft SQL Server 2008 Express Edition o Microsoft.NET Framework 4 o Microsoft Windows Installer (MSI) 4.5 o MSXML 4.0 o Microsoft Visual C++ Redistributable o Microsoft Report Viewer 2010 o Microsoft Application Error Reporting o Windows Identity Framework (WIF) A supported web browser (see below) Bandwidth/latency requirements The recommended minimum bandwidth is 300 kbps with a latency of less than 150ms. Supported Web Browsers Platform Internet Explorer Firefox Chrome Safari Windows XP Version 7 and 8 Latest Version Latest Version Not Supported Windows Vista Version 7, 8 and 9 Latest Version Latest Version Not Supported Windows 7 Version 8, 9 and 10 Latest Version Latest Version Not Supported Windows 8 Windows 8.1 Apple OS X 10.7 (Lion) Apple OS X 10.8 (Mountain Lion) Version 10 for desktop (not touch based) IE 11 Not Supported Latest Version Latest Version Not Supported Not Tested Not Tested Not Tested Not Supported Not Supported Not Supported Latest Version Not Supported Not Supported Not Supported Latest Version 16 Trial Service A 28 day free trial of the service for up to 10 users is available. Note that the trial may not conform to the same information assurance standards as the full service and should be used for evaluation purposes only, and not for commercial use. If you would like to hold IL2 or IL3 information during the evaluation then please mention this when requesting the trial. At the completion of the trial the customer will be asked to complete a feedback evaluation to enable us to continually improve the service. The trial includes an optional ½ day on-site acclimatisation engagement for key stakeholders. Page 13 of 13
Service Definition Nine23 MDM
Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5
More informationNeocol E-Discovery Consulting Services
Neocol E-Discovery Consulting Services Service Definition Neocol Reference: 1.0 Version: 1.0 Date: 1 March 2013 1. Service Definition 1.1. Service Overview The E-Discovery Consulting Services address needs
More informationSmartImpact MS Dynamics CRM. Support Service Definition
SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/
More informationService Definition The following section provides a summary overview of the hosted Microsoft Exchange solution.
Microsoft Exchange Service Definition Service Description Hosted Exchange 2010 is a secure business-class email messaging and collaboration service designed to make it possible for you and your employees
More informationExecview Outsourced Services Management
EXECVIEW for G-Cloud Framework Users Execview Outsourced Services Management Service Definition for G-Cloud iv G-Cloud iv Service Description An overview of the G-Cloud Service (functional, non-functional)
More informationService Definition Easysite Web CMS
Service Definition Easysite Web CMS Easysite Web Content Management System G-Cloud III Service Definition Easysite Web Content Management System Contents 1 Service Easysite Web Content Management System...
More informationPAAS Public Sector Managed Services
Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents
More informationApplication Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part
More informationService Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management
Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...
More informationThe IaaS Server On Boarding Process
SERVICE DEFINITION G-Cloud 7 MANAGED SERVER Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material
More informationLiaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are:
Liaison Technologies BPM, Data and Integration Consulting Service Definition Liaison has for many years provided Strategic and Implementation consultancy around BPM, Data and Integration. Whilst Liaison
More informationG-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand
G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid
More informationArcGIS Online School Locator
ArcGIS Online School Locator G-Cloud Services RM 1557vi Service Definition Esri UK G-Cloud 6 Lot 3 SaaS Services Crown Commercial Service Acknowledgement Esri and ArcGIS are trademarks, registered trademarks,
More informationCLOUD DESKTOP Service Definition
About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through
More informationMarval Software Limited. G Cloud iii Framework Service Definition
1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)
More informationAgilisys G-Cloud Service V
Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform
More informationExecview Corporate Performance Management
EXECVIEW for G-Cloud Framework Users Execview Corporate Performance Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide
More informationHosted Desktop as a Service
Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service
More informationSecure Remote Backup (IL3) G-Cloud Lot3 IaaS
Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level
More informationSoftware as a Service (SaaS) Online HR
Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore
More informationG-Cloud Custom Enterprise Mobile Applications Service Definition
G-Cloud 6 Custom Enterprise Mobile Applications Service Definition 1 Table of Contents 1 Service Definition (Technical Service Overview) 1.1 Overview 1.2 Service Detail 1.3 Trial 2 Service and Process
More informationIntroduction to Centerprise International Limited
RM1557vi Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing company, specialising in designing and building
More informationAgile Web Development for the Education Sector Service Definition
Agile Web Development for the Education Sector Service Definition Hotcourses... 2 Agile Web Development Services... 3 Research and strategy... 3 Graphic Design and User Experience... 3 Solution Design...
More informationTimebase 247 Service Definition
Timebase 247 Service Definition Introduction Tricostar is the author of Tricostar Case Management (TCM). TCM is a public sector, shared service software solution for case management used both in legal
More informationGraphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open
Graphical Applications in the Cloud Version: 4.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating
More informationTHOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6
THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 C-Track E-Filing is a stand-alone component of the C-Track product suite which can easily integrate with the C-Track
More informationGPG13 Protective Monitoring. Service Definition
GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights
More informationIBM G-Cloud Microsoft Windows Active Directory as a Service
IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business
More informationService Management and ICT Monitoring and Reporting Advisory and Implementation Services
Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness
More informationPlatform as a Service
Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation
More informationKentico Enterprise Content Management & Engagement Solution (CMS) by Pull Ltd
Service Definition Kentico Enterprise Content Management & Engagement Solution (CMS) by Pull Ltd Product Types: SaaS Reference: Pull CloudStore Service Definition Version: D12 Date 1/10/2015 PULL DIGITAL
More informationG Cloud 6. Service Definition: Platform as a Service (PaaS)
G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing
More informationHow to Set Up Your Virtual Server infrastructure
Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com
More informationManaged Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Managed Server Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part
More informationManaged Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Managed Backup Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part
More informationConnecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open
Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,
More informationData Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open
Data Warehouse as a Service Version: 1.1, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no
More informationG-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS
G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS
More informationG-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document
G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5
More informationSpektrix Service Definition
Spektrix Service Definition An overview of the G-Cloud Service Spektrix is a cloud-based ticketing and marketing software package provided as Software as a Service. It is designed for arts and entertainment
More informationG-Cloud 6 SERVICE DEFINITION
ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud
More informationSoftware Development for Cloud Implementations - Service Definition
Software Development for Cloud Implementations - Service Definition 1 Terms of Reference This Service Definition describes the Software Development Services offered as Specialist Cloud Services by Professional
More information2. Consultancy and Support
G-Cloud Services 4 Service Definition Grant Management Services Lot 3 1. CC Grant Tracker 2. Consultancy and Support Submitted By: Dave Allan CC Technology Ltd 375 West George St Glasgow G2 4LW dave.allan@cctechnology.com
More informationG-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements
1 G-Cloud Framework Document for Service Definition Audit management System In response to G Cloud 6 Requirements 1 2 Table of Content Audit Management System Minimize the Risk 1.The Audit management System.........
More informationExecview Project Portfolio Management
EXECVIEW for G-Cloud Framework Users Execview Project Portfolio Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide
More informationUbertas Cloud Services: Service Definition
Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud
More informationSolution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.
Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in
More informationOpenStack Private Cloud Hosting in an Tier 3 Data Centre. G-Cloud Lot 1 IaaS
OpenStack Private Cloud Hosting in an Tier 3 Data Centre This is service provides a dedicated private cloud environment built on the open source technology, OpenStack. This is service provides a dedicated
More informationHydrant E-Learning Management System (HELMS)
Hydrant E-Learning Management System (HELMS) service definition v6.1 Page 1 Service overview Hydrant offer an e-learning Management System (HELMS) on which a variety of e-learning solutions can be built
More informationG Cloud 6. Service Definition: Unified Communications as a Service (UCaaS)
G Cloud 6 Service Definition: Unified Communications as a Service (UCaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and
More informationMS Analytics as a Service
G-Cloud 7 Service Definition Version 1 Cloud Services 6 th October 2015 Table of Contents Version 1 Company Profile... 2 Overview... 4 Service Description... 4 Analytics consulting services:... 4 Analytics
More informationVodafone secure mail services
Vodafone secure mail services Overview The G-Cloud Mail service is a business-class email system based on Microsoft Exchange. It provides a secure and robust email service, and includes an inbox, calendar,
More informationEnd-User Remote Support and Helpdesk Services
End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...
More informationSoftware Development Services
Software Development Services G-Cloud IV Service Definition Lot 4 - SCS Contact us: Danielle Pratt Email: G-Cloud@esynergy-solutions.co.uk About is a leading provider of IT Consultancy Services operating
More informationBusiness Intelligence as a Service for the G-Cloud
Service Definition The name of the Service is: Business Intelligence as a Service An overview of Business Intelligence (BI) as a Service The BI service supports intelligent decisions by business users
More informationAmazon Relational Database Service (RDS)
Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon
More informationGCloud Application Development Service Definition. Application Development
GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding
More informationInteract Intranet Version 7. Technical Requirements. August 2014. 2014 Interact
Interact Intranet Version 7 Technical Requirements August 2014 2014 Interact Definitions... 3 Licenses... 3 On-Premise... 3 Cloud... 3 Pulic Cloud... 3 Private Cloud... 3 Perpetual... 3 Self-Hosted...
More informationEmail and Collaboration as a Service. Lot 3 - Software as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open
Email and Collaboration as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response,
More informationDIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector
DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING Sopra Steria OneMobile SaaS Service Sopra Steria in the public sector Organisations across the public sector choose Sopra Steria to deliver transformation programmes
More informationCRM for for Freedom of Information Request Management
CRM for for Freedom of Information Request Management CONTENTS... 3 OUR SERVICES AND ASSURANCES 4 Information Assurance 4 On-boarding and Off-boarding Processes 4 Service Management Details 4 Service Levels
More informationService Description for Hosted Server
Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven
More informationG Cloud 7. Service Definition: Unified Communications as a Service (UCaaS) RM1557vii
G Cloud 7 Service Definition: Unified Communications as a Service (UCaaS) RM1557vii Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering
More informationSecurity, Reliability & Control with Hosted Exchange
Hosted Applications Commonly referred to a Cloud Computing and/or Software-as-a-Service (SaaS), web-hosted software applications service provides you with a new way to get business software and applications
More informationImpact Level HootSuite does not yet have an Impact Level accreditation, however if we were to apply we believe we would be at the IL3 level.
Overview G Cloud 4: Service Definition HootSuite is a social media monitoring and listening platform for businesses and organisations to collaboratively execute social media strategies across multiple
More informationCloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open
Cloud Enablement Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of this
More informationService Desk as a Service
Service Desk on Command A Steria Cloud Services Offering Service Name Service Desk on Command Service Desk as a Service Type of Service: IaaS PaaS SaaS Specialist Services Deployment Model: Public Private
More informationSafeMail April 2015. SafeMail Helping your business reach further with email hosted at UK based, ISO 27001, Tier 4 data centres.
SafeMail April 2015 Secure cloud solutions with guaranteed UK data sovereignty. SafeMail Helping your business reach further with email hosted at UK based, ISO 27001, Tier 4 data centres. Detailing the
More informationG-Cloud Cloud Storage Service Definition
G-Cloud 6 Cloud Storage Service Definition 1 Table of Contents 1 Service Definition (Technical Service Overview) 1.1 Overview 1.2 Trial 2 Service and Process 2.1 Service Provisioning 2.1.1 On-boarding
More informationCarers Assessment. SaaS Product
Carers Assessment SaaS Product Contact: Mark Sinclair Tel: 01844 203660 Email: mark@quickheart.com 1 P a g e Quickheart s Carer Assessments for Young Carer OR Carer - evaluates the key factors important
More informationG-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service
G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge
More informationCloud Panel Draft Statement of Requirement
Cloud Panel Draft Statement of Requirement August 2014 Statement of Requirement This draft Statement of Requirement (SOR) has been created to provide Commonwealth Agencies, industry members and interested
More informationMANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services
MANAGED CLOUD INFRASTRUCTURE www.easynet.com Bronze Disaster Recovery Services G-Cloud Service Definition September 2013 Company Information Easynet Global Services Limited registered office Chancellor
More informationDynamics CRM - Support Service Description
Service Description Contents CRM SUPPORT PLANS... 3 SUPPORT DEFINITIONS... 4 Incident Management... 4 Request Fulfilment... 4 Event Management... 4 Service Availability... 4 Response Time... 5 Resolution
More informationWebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd.
Service Definition The name of the Service is: WebFOCUS Cloud Express An overview of WebFOCUS Cloud Express The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions
More informationG-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification
G-Cloud Service Description Atos: Cloud Professional Services: Requirements Specification Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and
More informationRelease Preview Guide
MICROSOFT DYNAMICS CRM Roadmap Microsoft Dynamics CRM December 2012 Service Update Release Preview Guide November 2012 NOTE: The guidance included in this document reflects current release objectives as
More informationBramble.cc Konetic - Applicant Tracking/eRecruitment
www.bramble.cc www.konetic.com Service 9 Bramble.cc Konetic - Applicant Tracking/eRecruitment Delivery partner name Konetic Limited An overview of the G-Cloud Service (functional, non functional) Konetic
More informationApplications and Solutions Architecture Cloud Services
Applications and Solutions Architecture Cloud Services G-Cloud IV Service Definition Lot 4 - SCS Contact us: Danielle Pratt Email: G-Cloud@esynergy-solutions.co.uk About is a leading provider of IT Consultancy
More informationEND-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION
END-USER REMOTE SUPPORT AND HELPDESK SERVICES Complete IT Support for Business Westgate IT End-User Remote Support and Helpdesk Services: Service Definition Service Name End-User Remote Support and Helpdesk
More informationInsightCloud. www.insightcloud.com. Hosted Desktop Service. What is InsightCloud? What is SaaS? What are the benefits of SaaS?
What is InsightCloud? InsightCloud is a web portal enabling Insight customers to purchase and provision a wide range of Cloud services in a straightforward and convenient manner. What is SaaS? Software
More informationService Definition. Hyve cloud based Virtual Desktop (PaaS)
Service Definition Hyve cloud based Virtual Desktop (PaaS) Hyve cloud based Virtual Desktop (PaaS) Hyve's cloud based Virtual Desktop VDI is delivered to Government customers via the e- procurement portal
More informationSystem Requirements for Microsoft Dynamics NAV 2016
System Requirements for Microsoft Dynamics NAV 2016 Contents System Requirements for Microsoft Dynamics NAV 2016...3 Microsoft Dynamics NAV 2016 Windows Client Requirements...4 Microsoft Dynamics NAV Development
More informationInvolve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition
Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...
More informationCloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Cloud Enablement Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part
More informationEmail as a Service - Microsoft Exchange G-Cloud Service Definition
Email as a Service - Microsoft Exchange G-Cloud Service Definition 2013 General Dynamics Information Technology. All rights reserved In partnership with Government, General Dynamics Information Technology
More informationG-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS
G-Cloud Service Definition Atos Accredited Oracle Business Intelligence Solutions SCS Atos Accredited Oracle Business Intelligence Solutions SCS Robust, scalable Cloud computing and consumption-based reporting
More informationSERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open
SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this
More informationG-Cloud Software as a Service Service Definition
G-Cloud Software as a Service Service Definition Nexus Visio Pro for Office 365 Reference Number RM1557vii Commercial in Confidence Document Control COPYRIGHT Copyright @ 2015 Nexus Open Systems Ltd. All
More informationG-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)
G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY
More informationDiscovery Phase Delivery Service Definition
17 Blossom Street London E1 6PL United Kingdom T : +44 20 7183 4250 F : +44 20 7183 4251 www.unboxedconsulting.com Discovery Phase Delivery Service Definition Unboxed Consulting Limited is registered in
More informationOpen Source Sales Force Automation (SFA) in the Cloud SaaS
Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi
More informationBusiness Process Approval Workflow Manager. Services Definition Document
Business Process Approval Workflow Manager Services Definition Document Introducing CoreStream CoreStream is a UK based provider of technology solutions focused on helping organisations manage risk, satisfy
More information1 ForestSafe SaaS Service details Service Description Functional Non Functional
1 ForestSafe SaaS Service details 1.1 Service Description ForestSafe is a privileged identity management system used today to manage the Administrator passwords of 65,000 computers by the UK largest bank.
More informationMICROSOFT EXCHANGE EMAIL SERVICES SERVICE DEFINITION
MICROSOFT EXCHANGE EMAIL SERVICES Complete IT Support for Business Westgate IT Microsoft Exchange Email Services: Service Definition Service Name Microsoft Exchange Email Services Overview of Service As
More informationPERFORMANCE MANAGEMENT
PERFORMANCE MANAGEMENT integrated software solutions 01 EXECUTIVE SUMMARY SOLUTION OVERVIEW Concerto provides a secure, web-based solution incorporating complete project and programme performance management
More informationIntegrated windows authentication for customers based on Probation GSI network
Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management
More informationService: Contract Management (Software as a Service)
Service: Contract Management (Software as a Service) 1. Description: An overview of the G-Cloud Service (functional, non-functional) econtract Management allows for the management of a contract after award,
More informationG Cloud 4 Service Definition Document: CDG Common Digital Platform
G Cloud 4 Service Definition Document: CDG Common Digital Platform Table of Contents 1.0 Document Introduction... 3 2.0 Service Definition: CDG Common Digital Platform... 3 2.1 Benefits of the Common Digital
More informationG CLOUD SERVICE DEFINITION
G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com
More information