Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are:

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1 Liaison Technologies BPM, Data and Integration Consulting Service Definition Liaison has for many years provided Strategic and Implementation consultancy around BPM, Data and Integration. Whilst Liaison is an agnostic company, it has partnerships with TIBCO, Progress, IBM and Software AG. The G-Cloud Lot 4 Services offered (functional, non-functional) are: Liaison offers consulting services that fall into the following four categories: 1. Strategy. Solution Architecture and Enterprise Architecture planning and design. BPM/SOA product evaluation and selection. 2. Implementation. Full life cycle project implementation is available to cover the following areas: Start up and Initialisation Requirements definition Architecture and Design Implementation and Unit Test Testing support Deployment 3. Support and Maintenance. Bespoke delivery based on your requirements. This can include: Regular On Site Support On Call Support (both Office hours and Extended or 24/7) Health Checks Support for Ad Hoc Events (i.e. upgrade weekends) 4. Training. We deliver training for a number of vendors, as well as providing bespoke courses to exact customer requirements and one to one mentoring. Page 1 of 5

2 Technologies Liaison Technologies is a proud partner of TIBCO, IBM, Progress and Software AG. We have also engaged in projects implementing Intalio, IBM and Lombardi/IBM, TIBCO, webmethods, and Corticon. Liaison also has expertise in: - Java: since all of the vendor products listed above also require competency with the Java programming language. All of our consultants have varying levels of expertise with this programming language. - Microsoft.NET: a lot of applications for these solutions support web-based interfaces and the.net Framework is a common platform upon to which to base these, therefore most of our consultants have varying levels of expertise with this framework. - Oracle DB: many of the vendors products require a database to function therefore our consultants do have varying levels of expertise with Oracle. - SQL Server: many of the vendors products require a database to function therefore our consultants do have varying levels of expertise with MS SQL Server. - Unix/Linux: the vendor solutions all operate on various OS s and Unix/Linux is a popular platform, therefore most of our consultants have varying levels of expertise with this OS. - Windows Server: the vendor solutions all operate on various OS s and Windows Server is a popular platform, therefore most of our consultants have varying levels of expertise with this OS. - Windows Desktop: the Vendors solutions have their development IDE environments which commonly run on Windows Desktop platforms; therefore all of our consultants have expertise with this OS. Information assurance Impact Level (IL) at which the G-Cloud Service is accredited to hold and process information Details of the level of backup/restore and disaster recovery that will be provided On-boarding and Off-boarding processes/scope Pricing (including unit prices, volume discounts (if any), data extraction etc.) Page 2 of 5

3 Please refer to the separate documents: - Liaison Technologies G-Cloud 4 SFIA Rate Card.pdf - Liaison Technologies Ltd Resource Price List.pdf Service Management Details Management for the services supplied is initially delivered by the Account Manager or Sales Representative. In the absence of this the VP of Consultancy Services can be engaged to fulfil service management tasks. These roles are fulfilled from the UK Office in Nottingham, with participation in regular client meetings with the account manager. Service constraints (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality/features etc.) Service Levels (e.g. performance, availability, support hours, severity definitions etc.) Financial recompense model for not meeting service levels Training We have delivered training for a number of vendors, as well as providing bespoke courses to exact customer requirements and one to one mentoring. As a TIBCO Platinum partner we provide training for their BPM and Integration Suite as well as associated technology such as Java programming. Training can be delivered either on the client site, in a classroom environment in our Nottingham office or on-line via a webex. Training is also provided for applications developed by Liaison using a vendor s technology. Page 3 of 5

4 Ordering and invoicing process Liaison Technologies has a separate finance team that takes care of all Orders and Invoices. They can be contacted at the following address: [email protected] Liaison has a preference for Clients/Customers to raise a Purchase Order for services reflecting the resources required, the agreed day rate for the listed resources and the number of days requested. Liaison will then invoice at the end of each month against the Purchase Order if the engagement of resources extends beyond the end of a calendar month. For engagements that do not extend beyond the end of a calendar month Liaison will invoice the client/customer at the end of that calendar month. If the work being carried out by Liaison consultants completes before the requested number of days on the Purchase Order the client/customer will only be invoiced for the days worked by the consultant. Termination terms - By consumers (i.e. consumption) Termination of work can be requested at any time during the engagement. Termination of services would cease after 1 calendar month from receipt of a termination request to the VP of Consulting Services. - By the Supplier (removal of the G-Cloud Service) Termination of work can be requested by Liaison Technologies at any time during the engagement where it is mutually agreed by the customer and Liaison Technologies that we are not able to fulfil the requirements set out by the customer at the start of an engagement. Termination of services would cease after 1 calendar month from receipt of a termination request to the VP of Consulting Services. Data restoration / service migration Consumer responsibilities Page 4 of 5

5 Technical requirements (service dependencies and detailed technical interfaces, e.g. client side requirements, bandwidth/latency requirements etc.) Details of any trial service available Support Service Bespoke delivery based on your requirements. This can include: Regular on-site Support On Call Support (both Office hours and Extended or 24/7) Health Checks Support for Ad Hoc Events (i.e. upgrade weekends) Page 5 of 5