THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6

Transcription

1 THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6

2 C-Track E-Filing is a stand-alone component of the C-Track product suite which can easily integrate with the C-Track Case Management System. C- Track E-Filing allows for law firms, state agencies, lawyers and paralegals to electronically initiate cases, file and serve documents using a standard web browser. C-Track E-Filing is available as a publicly accessible web application but with full rules-based access control to ensure that only case party representatives are able to perform tasks pertaining to their role. Users are required to log in to the system before being able to electronically file documents. This allows individuals without computers to file pleadings by using any public internet terminal. The system provides electronic service to those who are registered to E-File and displays all parties on the case as to whether they will receive the E-service. FEATURES/FUNCTIONALITY Highly Configurable: C-Track E-Filing is designed to be highly configurable so that it can adapt to each court's unique requirements. Data can be transferred from one system to another by using standard data transfer technologies and C-Track s Application Programming Interface (SOAP and REST). Secure: C-Track's role-based security model allows for a wide variety of user roles to be created so that different user types can be given permission to appropriate levels of information and system functionality. Comprehensive: C-Track CMS can be configured for single and multijurisdictional courts, containing comprehensive case processing functions from case initiation through disposition and archiving. Integration: Built on an open system architecture, C-Track E-Filing is designed to be capable of integration with an existing case management system. C-Track E-Filing is capable of integration with third-party document management systems. C-Track E-Filing is capable of integration with third-party payment systems to provide electronic payment of filing fees. NATIVE INTEGRATED FUNCTIONS Documents may be filed in most standard document formats (e.g. Microsoft Word, Word Perfect, Adobe PDF, and Tiff) as designated by the court. The types of documents and data that are collected can be configured and maintained by the Court's IT staff. The E-Filer can manage queues of draft filings, along with accepted and rejected filings that provide them with filed dates and messages from the reviewing clerks. OPEN STANDARDS Our philosophy is to use open standards products and technologies as a way to build longevity and flexibility into Court applications. In order to meet the Court s objectives related to scalability, flexibility, and robustness, the application is using a J2EE development platform with Java as its primary language. We utilise the following technologies and tools:

3 The application core components have been built using a Java/J2EE development platform. We use industry standard Java IDE tools when constructing add on components and enhancements. The user interface components will be constructed with HTML, DHTML, XML and JavaScript. The database is modelled using industry standard tools, is deployed on a commercial grade Relational Database System (Microsoft SQL Server or Oracle), with queries and database manipulation done using SQL. We will utilise reusable components from its C Track Foundation Components library as a mechanism for improving quality and efficient implementation. We have used this development environment for several years across multiple projects, and we have been able to streamline the development process by effective use of powerful tools and industry practices. OPEN SOURCE C Track E-Filing is an enterprise J2EE software solution that takes advantage of several open source libraries to streamline the development process. Each J2EE library is fully supported by us in all environments, and is an integral part of the internal functioning of the system. TECHNICAL REQUIREMENTS The C Track E-Filing solution requires users to have internet access and use of a standard web browser (supporting IE8 and above, Firefox, Chrome and Safari). AVAILABILITY SERVICE LEVELS Service hours shall have the meaning given to it below: C-Track E-Filing Availability- Except for planned maintenance outages, the C-Track E-Filing system will be available to the Customer for 99.9% of the Service hours. C-TRACK E-FILING SYSTEM SUPPORT SERVICE LEVELS NO SERVICE PRODUCT SERVICE LEVEL 1 Priority 1 An Incident which involves a complete loss of service/functionality. *1 *2. Response time: 1 hour from Supplier s receipt of trouble ticket from Customer s second line support provider using agreed ticketing system.

4 Fix or workaround to be provided. 2 Priority 2 An Incident which involves a partial loss of service affecting multiple users and/or partial unavailability of one or more functionalities *3, resulting in a critical business impact that prevents a Court Jurisdiction/user group *4 from working effectively. Response time: 4 service hours from Supplier s receipt of trouble ticket from Customer s second line support provider using agreed ticketing system. Fix or workaround to be provided. 3 Priority 3 An Incident that affects a single user only whereby they have either partial or total loss of the service. Response time: 4 service hours from Supplier s receipt of trouble ticket from Customer s second line support provider using agreed ticketing system. Fix or workaround to be provided. 4 Priority 4 All incidents that are not covered by priority 1, 2 & 3. Response time: 12 service hours from Supplier s receipt of trouble ticket from Customer s second line support provider using agreed ticketing system. Fix or workaround to be provided. Service day - Monday to Friday other than public and bank holidays in London Service hours (Priority 2 to 4) 09:00-17:00 UK Local Time on Service days Priority 1 has 24x7 coverage. *1 Functional services defined as on-line issue, document storage, issue, case management, statistical production, order production/case disposal, listing. *2 Court Jurisdiction as set out in Order Form. User groups defined the following groups of users from each jurisdiction; judiciary, listing staff, issue staff, case management staff, order production, on-line issue, or on-line fee payment, file management.

5 *3 Functional services defined as on-line issue, document storage, issue, case management, statistical production, order production/case disposal, listing. *4 Court Jurisdiction as set out in the Order Form. User groups defined the following groups of users from each jurisdiction; judiciary, listing staff, issue staff, case management staff, order production, on-line issue, or on-line fee payment, file management. SERVICE CONSTRAINTS (E.G. MAINTENANCE WINDOWS) Wherever possible, Planned Maintenance (for any planned infrastructure or software updates) will be scheduled outside of standard UK business hours (09:00-17:00 UK Local Time). Wherever possible, Emergency Maintenance (for any non-planned infrastructure or software updates) will be scheduled outside of standard UK business hours (09:00-17:00 UK Local Time) unless there is an identifiable risk to the service provided. INFORMATION ASSURANCE Thomson Reuters Case Management System is delivered from an IL3 accredited, UK based data centre. Thomson Reuters has implemented a global ISO and 9001 certification programme with BSI. BACKUP/RESTORE & DISASTER RECOVERY The service provides real-time redundancy built into the cloud platform. Standard backup procedures include daily backups with a retention period of 14 days. Enhanced capabilities, such as 28-day retention, can be offered at an additional cost under the C-Track Enhanced Service Management proposition. ON-BOARDING AND OFF-BOARDING PROCESSES/SCOPE Thomson Reuters will work with each customer to ensure E-Filing is tailored to their unique configuration requirements, thus these processes are specific to those requirements. Please see our C-Track Implementation Services proposition for our approach to implementation and project management methodology. DATA RESTORATION / SERVICE MIGRATION We provide data migration services from legacy systems to C-Track products. Scope and specific requirements are detailed under C-Track Implementation Services proposition.

6 DETAILS OF ANY TRIAL SERVICE AVAILABLE No trial service is available due to the need for configuration. PRICING Pricing is set out in the C-Track E-Filing SaaS proposition Pricing Schedule. ORDERING AND INVOICING PROCESS To order, contact Jim Leason, Court Management Solutions Programme Manager (Phone: ; Mobile: ; ). Invoicing arrangements are to be agreed between the parties as appropriate to requirements and scope. TERMS AND CONDITIONS This Service Description and the provision of our C-Track SaaS propositions are subject to the Thomson Reuters C-Track SaaS Terms and Conditions for G-Cloud 6. TERMINATION TERMS A minimum fixed term of 2 years is required. Termination without cause before the expiry of that period will incur termination charges. CUSTOMER RESPONSIBILITIES Our support obligations are subject to the customer s obligations set out in the Thomson Reuters C-Track SaaS Terms and Conditions for G-Cloud 6.