EMBRACING COMPLEXITY STIMULATING GROWTH

EMBRACING COMPLEXITY STIMULATING GROWTH

B 2013 XCHANGING

OUR FOCUS YOUR GROWTH In an increasingly complex and highly regulated world, companies both large and small are today taking a long, hard look at everything from operational strategy to risk mitigation processes in order to drive greater shareholder value. Xchanging offers domain-centric Business Process (BPS) across Finance and Accounting (F&A), Human Resource (HRM), CRM & Customer Administration, and Analytics. We work with some of the leading companies across Real Estate, Healthcare, Mortgage, Energy & Trading, Education, Telecom and Logistics, and more, offering an array of bespoke solutions that allow us to add value to their core operations, e.g. within Real Estate we offer Service Charge and Lease Abstraction solutions; in Mortgage our solutions include Loan Disbursement, Account Maintenance and Loan Collections; in Financial we handle securities processing, investment account and fund administration; and in Insurance we hold a strong position in the London insurance market where there are currently no other providers and no comparable offerings. Deploying our deep domain expertise and insights into the specific challenges of your business environment, we partner with you to deliver the best solution for your complex business processes. We deliver these solutions through our global delivery model, effectively addressing your regulatory and other risks and allowing us to offer cost-sensitive solutions. We use innovative technology and best-in-class process excellence methodologies to create truly integrated solutions. Our experts help you transform your complex back and middle office processes, aiming to optimise your business processes to control costs, reduce risks, strengthen collaboration and increase agility. ABOVE ALL, WE ENABLE YOU TO FOCUS ON YOUR BUSINESS GROWTH. OUR VALUE PROPOSITION Cost sensitivity Deep domain expertise with proven business impact delivered Strategic outsourcing experience Technology enabled processes Business-led analytics Best-in-class process excellence methodologies Accessibility to management Flexible and global delivery models: Tier 1-4 combination of delivery locations EMBRACING COMPLEXITY STIMULATING GROWTH 2013 XCHANGING 01

OUR ASSETS YOUR ADVANTAGE With delivery locations across five continents, Xchanging offers you a transformational business partnership model, with economies of scale to underpin best-in-class operations. We are a challenger brand in the BPS space recognised for our service delivery excellence and our commitment to innovation. Our approach is never stereotypical. We use our deep domain expertise, creative methodologies and high caliber people to bring innovative services to our customers. Our expertise in BPaaS, Benchmarking Practices, Hosted Solutions, and Analytics helps your business move from driving SLAs to driving outcomes. So, whatever your organisation needs to accelerate its growth and gain competitive advantage, we provide in the form of expertise and innovation We use our deep domain expertise, creative methodologies and high caliber people to drive innovation and growth for our customers 02 2013 XCHANGING

OUR CUSTOMERS YOUR PEERS We work closely with both, large and SMB customers from many sectors, offering world class vertical and horizontal services which utilise innovative technologies to transform complex areas of their business. Our services help, increase the productivity and effectiveness of your back office processes by creating bespoke solutions for specific industry needs. SECTORS WE SERVE Aerospace & Defence Automotive Education Energy & Utilities Financial FMCG Food & Beverage Healthcare Insurance Manufacturing Public Sector Real Estate Retail Supply Chain & Logistics Telecommunications Transportation, Travel & Leisure HORIZONTAL SERVICES FINANCE & ACCOUNTING ANALYTICS CRM & CUSTOMER ADMINISTRATION SERVICES HUMAN RESOURCE MANAGEMENT Procure to Pay Order to Cash Record to Report Financial Planning & Analysis Strategic Business Analytics Performance Optmisation Analytics Inbound & Outbound Contact Centres Data & Forms Processing Back Office Functions Total Workforce Global Mobility Learning & Development Employee & Rewards Payroll BPMS LAYER WORKFLOWS, BPM TOOLS VERTICAL SERVICES PROCESS RE-ENGINEERING & QUALITY ASSURANCE INSURANCE Claims Administration Policy Owner Accounting Specialty Premium Processing Underwriter s Back Office FINANCIAL SERVICES Trade Processing Corporate Events Processing Group Production Reconciliation & Asset Existing Accounts Servicing HEALTHCARE Bill Review Medical Billing & Collection Provider Maintenance Customer Service Calls Workers Compensation Revenue Cycle ENERGY & UTILITIES Customer Market Analysis Operational Excellence MORTGAGE Application Setup Loan Disbursement/ Administration Loan Account Maintenance Loan Collections Existing Accounts Servicing Lender MANUFACTURING New Product Development Supply Chain Operational Metrics Process Re-engineering REAL ESTATE Service Charge Lease Abstraction TRAVEL, LOGISTICS & SUPPLY CHAIN Supply Chain Customer Ticketing INFRASTRUCTURE AND IT SUPPORT Retail Banking EMBRACING COMPLEXITY STIMULATING GROWTH 2013 XCHANGING 03

OUR EXPERTISE YOUR ASSURANCE Our best endorsement is the savings we generate for our customers through technology infusion, analytics, and innovation: A global leader in healthcare and insurance TPA services saw productivity efficiencies of over 60% in 5 years that resulted in an overall cost benefit of over 1.3 million A global leader in beauty and healthcare products saw productivity efficiencies of over 60% in 5 years that resulted in overall cost benefit of over 3.2 million The world s largest real estate firm reduced operational costs by 2 million and delivered 3 million in savings A global major in insurance and reinsurance consulting services reduced inefficient paper-driven manual-intensive cycle time for Broker Payables by 72%. CASE STUDY BUILDING A MORE COST-EFFECTIVE REAL ESTATE BUSINESS Business Process CHALLENGE To support our client in their aim to reduce operational costs, drive savings and at the same time free-up skilled in-house resources to focus on their core business. SOLUTION Xchanging leveraged its strong domain experience in the property/real-estate industry to add value to the business through processes and technology interfaces covering Service Charge (SCM), reconciliations, database maintenance, reporting, insurance claims process. Drove transformation through: Consolidation: of middle office administration activities with that of the back office to avoid duplication Automation: through implementation of X-Flow, our proprietary work flow management tool, to streamline operations Global Delivery: leveraging cost effective centres in India and Malaysia. RESULTS 1 Delivered reduced operational costs of 2 million and savings of 3 million over a period of 5 years 2 Reduced administrative time and effort for the client, resulting in more time to focus on their core real estate activities 3 The client realised better scalability and flexibility in operations. OVER FIVE YEARS, XCHANGING REDUCED OPERATIONAL COSTS BY 2 MILLION AND DELIVERED 3 MILLION IN SAVINGS 04 2013 XCHANGING

HOW CAN WE HELP YOU STIMULATE GROWTH IN YOUR BUSINESS AND MANAGE THE MARKET COMPLEXITY? FIND OUT MORE Transform your business, stimulate growth. Contact us today: AMERICAS 281 Winter Street Suite 380 Waltham, MA 02451 USA Tel: +1 (781) 916 9111 enterprise-us@xchanging.com EUROPE 34 Leadenhall Street London EC3A 1AX, UK Tel: +44 (0)20 3604 3334 enterprise-eu@xchanging.com ASIA-PACIFIC Xchanging Towers, SJR ipark, EPIP Area, Whitefield Bangalore - 560 066. India. Tel: +91 (0) 80-3054 0000 enterprise-apac@asia.xchanging.com EMBRACING COMPLEXITY STIMULATING GROWTH 2013 XCHANGING 05

AMERICAS 281 Winter Street Suite 380 Waltham MA 02451 USA Tel: +1 (781) 916 9111 enterprise-us@xchanging.com EUROPE 34 Leadenhall Street London EC3A 1AX UK www.xchanging.com/managed-business-processes Tel: +44 (0)20 3604 3334 enterprise-eu@xchanging.com ASIA-PACIFIC Xchanging Towers SJR ipark EPIP Area Whitefield Bangalore 560 066 India Tel: +91 (0) 80 3054 0000 enterprise-apac@asia.xchanging.com 2013 XCHANGING 3034/1/8/13