Subpart 1:BT Business Circle Complete All charges are stated exclusive of VAT. The charges detailed in this BT Price List Entry apply to Contracts for BT Business Circle Complete except as amended via a Charges Schedule provided by BT. 1. Definitions The definitions are set out in the Conditions and Service Schedule please see Paragraph 8 below for more information. Section 10:Part 6: PAGE 1
2. Minimum Period and Minimum Term The Minimum Period and Minimum Term for BT Business Circle Complete is: (a) A Minimum Period and Minimum Term of 12 months; or (b) A Minimum Period and Minimum Term of 18 months; (c) A Minimum Period and Minimum Term of 24 months. The Minimum Period and Minimum Term applicable to the Customer will be detailed in the Confirmation Email. Section 10:Part 6: PAGE 2
3. Table 1 Charges - General The following charges will apply to: (a) MMS (b) International Roaming (c) calls, texts and data not included in, or which are in excess of any inclusive data, minutes or SMS allowance specified in Table 2 and Table 3 below. Table 1 Mobile Originated Call Charges UK Fixed Line Numbers Per Minute, Per Message or Per MB 0.75 (weekday) 0.35 (weekend) Other UK Mobile Operators 0.16 Text Message 10.21p per message Data / MB 2.00 per MB Calls to other same network SIM Cards 0.00 Voicemail 0.00 MMS Domestic 1 0.21 International Roaming calls, data and SMS Part 2 of Section 10 of the BT Price List Calls to personal number services (numbers started with 070)* Part 1 of Section 10 of the BT Price List Calls to call forwarding services* Part 1 of Section 10 of the BT Price List Calls to Directory Enquiries* Part 1 of Section 10 of the BT Price List Numbers beginning with 04x, 08x and 09x* Part 1 of Section 10 of the BT Price List *These are excluded from any inclusive allowances listed in the Tables 2 and 3 below. 1. For Picture messaging of 30KB or less the charge is 21p, greater than 30KB the charge is 42p. All charges other than those detailed in Table 1, Table 2 and Table 3 will be charged in accordance with Parts 1 and 2 of Section 10 of this BT Price List. Section 10:Part 6: PAGE 3
4. BT Business Circle Complete Charging Information Please note that the following tables do not include the charges for BT Signal Assist which can be found in Part 4 of this Section of the BT Price List. Table 2 Minimum Period/ Minimum Term Monthly Subscription Charge per Connection Minimum Number of Connections Inclusive Call Allowance per Connection per month 12 months 19.50 1 3000 minutes 3MB 18 months 17.00 1 3000 minutes 3MB 24 months 14.50 1 3000 minutes 3MB Note 1 - General Inclusive Data Allowance per Connection per month The Monthly Subscription Charge is dependent upon the selected total number of Connections, the Minimum Period and Minimum Term. Note 2 - Inclusive Call Allowance The Inclusive Minutesallowance set out in Table 2 above, can be used as follows: (a) Voice calls between your BT mobiles, to other BT mobile users in the UK (where both the caller and the recipient are using a BT SIM Card). (b) From your BT Mobile (when using a BT SIM Card) to a maximum of 10 UK fixed business line numbers commencing with 01, 02 and 03 (excluding Channel Islands and Isle of Man) that you have with BT and which you nominate; and (c) Voice mail retrievals from your BT mobile (when using a BT SIM Card). These calls are at no extra cost. Calls in excess of this allowance are charged in accordance with Table 1. Note 3 - Inclusive Data Allowance Data charges in excess of the 3 MB allowance are charged in accordance with Table 1. Data is measured in per KB increments rounded to the nearest KB. Section 10:Part 6: PAGE 4
5. Optional Extras These Optional Extras are available on new BT Business Circle Complete Contracts to which a 24 month Minimum Period and Minimum Term applies. Table 3 Optional Extras see Note 4 Additional Monthly Subscription Charge per Connection per month Account 3000 Text Extra see Note 5 3.50 3,000 Texts User 3000 Text Extra see Note 5 6.50 3,000 Texts Helplines Voice Extra see Note 6 3.50 3,000 minutes Europe Roamer Voice Extra see Note 7 4.25 1,000 minutes 500 MB UK Data Extra see Note 8 5.00 500 MB 1GB UK Data Extra see Note 9 7.50 1GB 3GB UK Data Extra see Note 10 12.77 3GB BlackBerry BIS see Note 11 5.00 500MB Note 4 Optional Extras - General Inclusive allowance per Connection per month (a) The Monthly Subscription Charge for the Optional Extras is an additional charge and applies in addition to the Monthly Subscription Charge set out in Table 3. For information about the Optional Extras please refer to the following Notes. The Monthly Subscription Charge applies per Connection and the inclusive data and minutes associated with the Optional Extras apply per Connection. (b) The Minimum Term applicable to the Connection to which the Optional Extra is applied will apply to the Optional Extra. (c) Once an Optional Extra is added to a Connection any removal of the Optional Extra from that Connection during the Minimum Term will incur a termination charge equal to the outstanding additional Monthly Subscription Charge applicable to the Optional Extra due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional Monthly Subscription Charge applicable to the Optional Extra will be included in any calculation of termination charges. (d) Usage in excess of the allowance applicable to an Optional Extra (as stated in Table 3 above) will be charged in accordance with Table 1. (e) Any allowance applicable to an Optional Extra (as stated in Table 3) which is unused will be lost on termination of the Optional Extra, the Connection, the Service or the Contract. Note 5 Account 3000 Text Extra and User 3000 Text Extra (a) Account 3000 Text Extra and User 3000 Text Extra usage apply to SMS sent within the UK (excluding the Channel Islands and the Isle of Man) from a BT SIM Card to BT mobile users and other UK mobile users and excludes International Roaming and premium rate SMS. Account 3000 Text Extra and User 3000 Text Extra include the inclusive allowances set out in Table 3. (b) These Optional Extras are available as follows: (i) For new Contracts under which a 24 month Minimum Term applies to the Connections; and (ii) For Account 3000 Text Extra - it must apply to all Connections provided under the Contract; (iii) For User 3000 Text Extra - it can be applied to any Connection provided under the Contract (it does not have to be applied to all Connections). (c) Where new Connections are added to a Contract to which Account 3000 Text Extra has been applied, Account 3000 Text Extra will be applied to those new Connections. The additional Monthly Subscription Charge will apply in addition to the Monthly Subscription Charge applicable to the Connection. Section 10:Part 6: PAGE 5
(d) Where Account 3000 Text Extra or User 3000 Text Extra is removed, SMS usage will be charged at the standard applicable BT Business Circle Completeper message charge (as detailed in Table 1). Note 6 - Helplines Voice Extra (a) Helplines Voice Extra is an Optional Extra that provides the inclusive allowance set out in Table 3. Applies to voice calls as follows: voice calls made within the UK from the Customer s BT Mobile (while using a BT SIM Card) to any UK fixed line numbers commencing 0870, 0845 and 0800. (b) This Optional Extrais available as follows: (i) For new Contracts under which a 24 month Minimum Term applies to the Connections; (ii) It can be applied to any Connection provided under the Contract (it does not have to be applied to all Connections). Note 7 - Europe Roamer Voice Extra (a) Europe Roamer Voice Extra is an Optional Extra that provides the inclusive allowance set out in Table 3. Applies to voice calls as follows: incoming calls in Europe, to a BT Mobile SIM Card; and calls at reduced charge of 19.2p per minute within Europe. (b) This Optional Extra is available as follows: (i) For new Contracts under which a 24 month Minimum Term applies to the Connections; (ii) It can be applied to any Connection provided under the Contract (it does not have to be applied to all Connections). Note 8-500MB UK Data Extra (a) The 500MB UK Data Extra provides an allowance of 500MB of data as detailed in Table 3 and is addition to any other data allowance within the Monthly Subscription Charge. (b) This Optional Extra is available as follows: (i) For new Contracts under which a 24 month Minimum Term applies to the Connections; (ii) It can be applied to any Connection provided under the Contract (it does not have to be applied to all Connections). (c) There is no monthly roll over of any unused data allowance with the 500MB UK Data Extra. (d) If you have more than one data allowance, charges for excess data usage will only apply when all data allowances have been used on that Connection for that month. Note 9-1GB UK Data Extra (a) The 1 GB UK Data Extra provides an allowance of 1GB of data as detailed in Table 3 and is addition to any other data allowance within the Monthly Subscription Charge. (b) This Optional Extra is available as follows: (i) For new Contracts under which a 24 month Minimum Term applies to the Connections; (ii) It can be applied to any Connection provided under the Contract (it does not have to be applied to all Connections). Section 10:Part 6: PAGE 6
(c) If you have more than one data allowance, charges for excess data usage will only apply when all data allowances have been used on that Connection for that month. Note 10-3 GB UK Data Extra (a) The 3GB UK Data Extra provides an allowance of 3GB of data as detailed in Table 3 above and is addition to any other data allowance within the Monthly Subscription Charge. (b) This Optional Extra is available as follows: (i) For new Contracts under which a 24 month Minimum Term applies to the Connections; (ii) It can be applied to any Connection provided under the Contract (it does not have to be applied to all Connections). (c) If you have more than one data allowance, charges for excess data usage will only apply when all data allowances have been used on that Connection for that month. Note 11 BlackBerry Where BT Business Circle Complete is taken with BlackBerry Internet Service the following applies (BlackBerry Internet Service is hereafter referred to as BIS). Monthly Subscription Charge - the relevant Monthly Subscription Charge set out in the Table 3 above will apply. International Roaming Data ( Data Roaming ) Data Roaming will be charged as follows: (a) When using the BlackBerry browser a charge for Data Roaming of 6.00 per day will apply; and (b) When the BlackBerry browser is not used, Data Roaming will be charged on a per MB basis as detailed in Section 10 of this BT Price List. (c) When International Roaming the Mobile Hotspot facility is not available. Note 12 - BT Mobile Wi-fi for Android Devices Any Devices that utilise the Android operating system provided by BT under this Contract, includes the provision of Unlimited BT Wi-fi for the Minimum Term of any Connection to which it is applied. In order to benefit from Unlimited BT Wi-fi, the Customer must download the BT Mobile App for BT Mobile Wi-fi software from the Android Market. The software is subject to terms and conditions which the Customer must accept in order to download the software. The unlimited BT Wi-fi minutes cannot be used when Roaming (which means where access is provided via an alternative wireless data service for which BT has an agreement with an alternative wireless data service provider). Section 10:Part 6: PAGE 7
6. Charging Information (a) Monthly Subscription Charges incurred for periods of less than a month will be calculated on a pro-rata basis. (b) Call charging rates that vary according to the time of day are billed according to the time of call initiation. (c) Charges are in pence per minute and call charges are rounded to the nearest penny. Charges apply for 24 hours per day. Charges are subject to change from time to time. (d) Where the Customer subscribes to an Inclusive Tariff (which means the monthly charge includes data or text usage or voice minutes), Eligible Elements (which means the data usage, text and voice minutes provided as part of an Inclusive Tariff) will be set against the Inclusive Tariff in the order in which the Eligible Elements are used. Where the Inclusive Tariff allows unused Eligible Elements to be carried forward, they will be used first in the next monthly bill period. Any Eligible Elements that are not used when this Contract ends will be cancelled. No credit will be given. (e) For voice calls when International Roaming in the EU the following applies: Calls made will be subject to a minimum call duration of 30 seconds after which per second billing will apply. Calls received are not subject to minimum call duration and are charged on a per second basis. The charges are detailed in Section 10 of the BT Price List. (f) For calls where capping applies standard rates will apply as soon as the 1st hour has been exceeded. Section 10:Part 6: PAGE 8
7. Usage Limits A usage limit may apply to the Customer s account and/or SIM Card, but it is the responsibility of the Customer to monitor their mobile spend. Where the account does have a usage limit, BT will alert the user of the SIM Card, firstly when spend incurred falls outside the accounts allowance and secondly BT will tell the user that service will be suspended unless the bill payer contacts us. Please refer to www.bt.com/mobileusage for more details about usage. International Roaming in order to comply with EU Regulation BT may apply a usage limit for data ( Data Roaming )*. This limit will be applied to the SIM Card and will apply per billing month. The user of the SIM Card will be sent 2 alerts advising them that they are approaching the limit set by BT and providing guidance on how to contact BT about the limit. Upon reaching the limit, the user of the SIM Card will receive a final SMS alert advising that the Data Roaming will be suspended unless BT is contacted by the bill payer/account holder. Please refer to http:// www.bt.com/mobileeu for more information about these limits and alerts. Contact details for BT will be included in the alert. *the Data Roaming default limit is set at 50 Euros, when applying this limit BT will use the exchange rate published for this purpose at http://www.bt.com/mobileeu. Please note that some Devices (those without SMS functionality) may not receive the alerts and therefore when using such a Device, monitoring of usage by the Customer when International Roaming is essential as the Customer will be liable for any charges. Section 10:Part 6: PAGE 9
8. Conditions (a) General The Contract for BT Business Circle Complete comprises: (i) This BT Price List; (ii) The Conditions for BT Business Services (BT1130); (iii) The Service Schedule for BT Business Mobile Service (BT1147); (iv) The Welcome Letter where this states it forms part of the Contract or the Charges Schedule where one is provided; and (v) The Annex to the Service Schedule (BT1147a) where the Customer s Contract includes a service or option listed in the Annex. The Conditions and Service Schedule can be found at http://www.bt.com/terms (or any other url that BT advises to the Customer) under the heading: Mobile Service (Business). (b) BlackBerry Internet Service Where the Customer takes BIS, the terms and conditions for BIS set out in the Service Schedule for BT Business Mobile Service (BT1147) will apply. (c) EU Roaming Data Extra Optional Extras Where one of the EU Roaming Data Extra Optional Extras (as detailed in Section 10 Part 7 of this BT Price List) is applied to a Connection, the Contract will incorporate the terms and conditions applicable to EU Roaming Data Extra (as detailed in Section 10 Part 7 ) (d) Application of Options or Optional Extras Where the Customer orders an Option or Optional Extra to be applied to a Connection provided under this Contract, the terms and conditions applicable to that Option or Optional Extra will apply and will be incorporated into the Customer s Contract. The terms and conditions (including the charges and any inclusions or exclusions) applicable to that additional Option or Optional Extra will be as detailed above. Section 10:Part 6: PAGE 10
9. Termination Charges Where the Customer terminates the Contract, the Service, part of the Service or a Connection during the Minimum Term of any Connection, the termination charges detailed in the Welcome Letter (where this states it forms part of the Contract) will apply. Where such a Welcome Letter is not received, the termination charges will be as detailed in the Charges Schedule. Section 10:Part 6: PAGE 11