V-PROX TM / V-PASS FX TM Version 9.20 V-SMART TM Version 9.31
INTRODUCTION TO THIS MANUAL Table of Contents 1 Introduction to This Manual... 4 2 Earth Ground... 5 3 About the VeriSeries Products... 6 4 Steps in a Comprehensive Installation... 7 5 Planning the Installation... 8 6 Unpack All Items... 9 6.1 Basic Components included... 9 6.2 Basic Components required but not included... 9 7 Component Installation... 10 7.1 Basic Component Installation... 10 7.2 Choosing a Network Type... 10 7.3 Basics of RS-485 networks... 11 7.4 RS-485 Cable Specification... 11 7.5 RS-485 Cable Lengths... 12 7.6 RS-485 Network Topology... 12 7.7 Extending the RS-485 Specification... 12 8 Install Software... 13 8.1 System Requirements... 13 8.2 Install Software... 13 8.3 Re-installing or Updating Software... 13 8.4 Post-Install Software Configuration... 14 8.5 USB Driver Install... 15 9 Configure Ports... 16 10 Connect Reader for Configuration... 18 10.1 Initial Reader Setup... 18 10.2 Check USB COM port... 19 11 Mounting... 21 11.1 Mounting Readers... 21 11.2 Mounting Templates... 21 11.3 Attaching Reader to Mount... 22 12 Power Distribution & Reader Hookup... 25 12.1 VeriSeries Power... 25 12.2 Selecting the Right Power Supply... 25 12.3 Wiegand Connections... 26 12.4 ESD Shield Earth Ground Requirement... 27 12.5 RS-485... 27 12.6 Network Operation Issues:... 28 13 System Turn-Up Procedures... 29 13.1 System Turn up Overview... 29 13.2 Reader Configuration Check... 29 13.3 Ground Fault Converter Check... 29 13.4 Ground Fault Reader Check... 29 14 Enroll Users... 30 14.1 Enrollment Basics... 30 14.2 Consistent Finger Placement... 30 14.3 Proper Finger Orientation... 32 14.4 Center the core... 34 14.5 Finger Placement Feedback... 34 14.6 Example Enrollment Using FPF... 35 14.7 Troubleshooting Enrollment Using FPF... 36 14.8 OEM FPF Implementation... 37 14.9 Enrollment Using Quick Enroll... 37 14.10 Troubleshooting Enrollment... 38 1
INTRODUCTION TO THIS MANUAL 14.10.1 Content and Quality Summary... 38 14.10.2 Quality... 39 14.10.3 Content... 39 14.10.4 Evaluating Enrollment... 40 14.11 Template Basics... 42 14.12 Transfer Templates From Reader to PC... 43 14.13 Transfer Templates From Reader to Smart Card... 43 14.14 Transfer Templates From PC to Smart Card... 44 14.15 Transfer Templates From PC to Reader... 45 14.16 Transfer Templates Reader to Reader... 46 14.17 False Acceptance and False Rejection... 47 15 Appendix A: Notices... 48 15.1 FCC Information to Users... 48 15.2 FCC Class B Unintentional Radiators... 48 15.3 CE Information to Users... 48 15.4 V-Prox, A, R: Information for Users*... 49 15.5 V-Smart, A, R: Information for Users... 49 16 Appendix B: E. U. Certification Documentation... 50 16.1 Restrictions of Use... 50 16.1.1 V-Prox... 50 16.1.2 V-Pass FX...50 16.1.3 V-Smart... 50 17 Appendix C: Product Documents... 57 18 References... 63 19 Bioscrypt Contact Information... 64 Table of Figures Figure 1: Earth Ground Connections... 5 Figure 2: V-Prox / V-Pass FX... 6 Figure 3: V-Smart... 6 Figure 4: Complete System Overview... 10 Figure 5: Network Topologies - Star and Cascade (Daisy Chain)... 12 Figure 6: VeriAdmin desktop icon... 14 Figure 7: VeriAdmin Welcome Message (Update)... 14 Figure 8: VeriAdmin Welcome Message (New Install)... 14 Figure 9: Network Setup dialog... 17 Figure 10: Network Configuration dialog... 19 Figure 11: Mounting Height... 21 Figure 12: Mounting Procedures... 22 Figure 13: V-Prox / V-Pass FX Mounting Template... 23 Figure 14: V-Smart Mounting Template... 24 Figure 15: V-Series Reader Pin Out (Reader Back View)... 26 Figure 16: Reader Wiring Schematic... 27 Figure 17: Wiring Diagram for RS-232 to RS-485 Converter... 27 Figure 18: Suggested Fingers... 30 Figure 19: Amber LED... 30 Figure 20: Fingertip on Ridge-Lock... 31 Figure 21: Slide Finger Across Ridge-Lock... 31 Figure 22: Position Finger on Sensor... 31 Figure 23: Apply Correct Pressure... 31 Figure 24: Wait for Green LED... 32 Figure 25: Lift Finger Up and Off Sensor... 32 Figure 26: Cover Entire Sensor... 32 Figure 27: Incorrect Placement... 33 2
INTRODUCTION TO THIS MANUAL Figure 28: Place Finger Close to Center... 33 Figure 29: Do Not Rotate Finger... 33 Figure 30: Finger Core... 34 Figure 31 The FPF Function... 35 Figure 32 Questionable Quality and the FPF... 35 Figure 33 Using the FPF Function... 36 Figure 34: Quick Enroll... 37 Figure 35: Low and High Quality Finger-scans... 39 Figure 36: High and Low Content Finger-scans... 39 Figure 37: Moist Finger... 40 Figure 38: Dry Finger... 40 Figure 39: Fuzzy Edges... 40 Figure 40: Off Center... 41 Figure 41: Core Distorted... 41 Figure 42: Good Enrollment... 41 Figure 43: Good Enrollment... 42 Figure 44: Template ID Numbers... 42 Figure 45: Download Template(s) to PC... 43 Figure 46: Enter Site Key... 44 Figure 47: Present Smart Card... 44 Figure 48: Template(s) successfully written to Smart Card... 44 Figure 49: Upload Template(s) to Reader... 45 Figure 50: Transfer Templates from Reader to Reader... 46 Figure 51: Template Viewer... 46 Table of Tables Table 1: RS-485 / RS-232 Communications Comparison... 11 Table 2: Cat 5 Cable Characteristics... 11 Table 3: Factory Settings... 16 Table 4: VeriSeries Power Requirements... 25 Table 5: VeriSeries Pigtail Connections... 26 Table 6 Acceptable core location areas by sensor type... 37 Table 7: VeriAdmin score versus category... 38 Table 8: Security Thresholds...47 3
INTRODUCTION TO THIS MANUAL 1 Introduction to This Manual This manual provides a simple step-by-step procedure for installing a VeriSeries Finger-scan authentication reader. It covers the entire process of connecting the reader, defining the network, and enrolling users. This manual should be used in conjunction with the Bioscrypt provided VeriSeries Quick Start Guide and VeriSeries Operator s Manual. The following symbols may be found throughout this manual to denote special issues the user may encounter. Their definitions are given below. DANGER: This symbol denotes warning to a condition that may cause death or excessive damage to property. Please be sure to carefully read the corresponding section in this manual. WARNING: This symbol denotes warning to a condition that may cause severe injury or major damage to property. Please be sure to carefully read the corresponding section in this manual. CAUTION: This symbol denotes caution to a condition that may cause injury or minor damage to property. Please be sure to carefully read the corresponding section in this manual NOTICE: This symbol denotes notice of a situation needing additional advice to avoid incorrect usage. Please be sure to carefully read the corresponding section in this manual. 4
EARTH GROUND 2 Earth Ground It is extremely critical for proper operation of the Reader that the earth ground be properly connected to avoid damage by ESD. Connect pin 15 on the pigtail or the connection marked EGND to earth ground. This wire should not be connected to the neutral, the cable shield, or any other wire except earth ground. EARTH GROUND: A low impedance path to earth for the purpose of discharging lightning, static, and radiated energy, and to maintain the main service entrance at earth potential. Consult local codes for guidelines. ESD: Electrostatic Discharge (static electricity). The effects of a static discharge can degrade or destroy semiconductor junctions for an electronic device. Power ( + ) Power GND ( - ) (To power the Reader up) Earth Ground (To protect the Reader from ESD) Pin 15 on a Pigtail cable. Pin 15 (earth ground) Pigtail cable Figure 1: Earth Ground Connections 5
3 About the VeriSeries Products ABOUT THE VERISERIES PRODUCTS See the naming details in Figure 2 for Bioscrypt s V- Prox and V-Pass FX. Pass/Fail Indicator Amber place finger Off remove finger Green Pass Red Fail Finger Sensor RidgeLock Finger Mask Power Indicator Aux. Port Figure 2: V-Prox / V-Pass FX The V-Smart (Figure 3) is essentially the same as the V-Prox / V-Pass FX with the addition of the Smart card reader on the right of the unit. Smart card reader Figure 3: V-Smart 6
4 Steps in a Comprehensive Installation STEPS IN A COMPREHENSIVE INSTALLATION Every installation is unique. Sometimes the issues are well defined and can be handled in a standard fashion; sometimes the issues are very specific and may not be immediately recognizable. This document addresses the issues that may be faced with during a standard installation. The steps for a successful installation are: Planning the Installation Choose the type of hardware required, decide if a network is required, and the location and number of Readers required. Unpack All Items Unpack all items and cross check against packing list. Install Components Install the cabling and components needed to run system Install Software Install the software needed to set up the Readers. Configure ports on the PC Configure the PC ports to support reader. Connect reader for configuration Connect Reader to USB cable and supply power to pigtail. Mount Readers Mount the Readers in their final locations. Power distribution and reader hook up Reader wiring via the pigtail. Power-up Procedure Check proper power connections and start system safely. Enroll users Enroll users to use system. This manual will provide more information on each of these steps in order. WARNING. VeriSeries readers must be installed by a qualified technician. If at anytime you do not feel qualified to perform a task, call Bioscrypt technical support or contact a qualified installer. 7
PLANNING THE INSTALLATION 5 Planning the Installation Planning the installation is probably the single most important aspect to a successful installation. By the time you are installing the system all of these details should already be known. If not, take a moment to go through them now before beginning installation of any Readers. Planning for installation must take in to consideration: the access controller, the door locks, the readers, and the need for a network. During the planning phase, you should determine: What type of authentification is required for your application? How many doors need to be protected? The VeriSeries Readers control access to a controlled area; areas that do not require access control don t need readers. What type of reader will be on each door? Doors already inside a secure area may not need the same type or level of security. If multiple VeriSeries readers require networking for template distribution/management, then a dedicated PC is recommended to administer the system as well as an RS-485 RS-232 converter and cabling. Verify that the access controller supports any of the Wiegand formats supported by the VeriSeries readers. When planning the system, identify all wiring by the signal levels they are to carry. Use separate cable/conduit for different signal groups to avoid cross talk. Plan to separate them by the following groups: 1. Power distribution: Wires carry power to readers, door strikes, etc. 2. Data communication: RS-485, RS-232, USB, Wiegand, etc. 3. Signal: Door contact, request to exit push button, alarm input, etc. Determine any distance limitation of each type of signal when planning reader placement and use repeaters as needed. Consider the environment where the equipment will operate, it may be necessary to seal the readers or protect the installation with a Bioscrypt approved weather shield. Available quality earth ground. If you have any unresolved issues with the items on this list contact Bioscrypt Technical Support for additional information before beginning any installation. 8
UNPACK ALL ITEMS 6 Unpack All Items 6.1 Basic Components included Veri-Series reader (V-Smart and V-Station differ from picture shown) Wall mounting plate / Mullion mounting plate (V-Smart differs from V-Prox / V-Pass FX) Pigtail cable Tools: 1/8 security hex key Hardware: (4) #6-32 screws (4) #6 self-tapping screws (4) #4-8 wall anchors (14) crimps (1) plastic Aux port door (2) #4-40 screws (1) Coupler (2) Security Screws (2) Washers Documentation: Setup Guide User documentation (included on CD) Documentation provided with your new reader is installed onto your computer when you install the VeriAdmin software (also available online at http://www.bioscrypt.com). To view the documentation you can use Windows Explorer (available from the Start Menu under Programs) to navigate to C:\Program Files\Bioscrypt\VeriAdmin\Docs or another location that you defined during the installation procedure. The documentation is provided in Adobe Acrobat format (PDF). The Adobe Acrobat reader is available on the CD or on-line at www.adobe.com. 6.2 Basic Components required but not included PC with Windows XP and at least: One available COM port One USB Port 16 MB RAM 30 MB disk space Power supply Door controller Networking cable RS-232/RS-485 Converter with P/S 9
COMPONENT INSTALLATION 7 Component Installation 7.1 Basic Component Installation The VeriSeries readers do not have built-in relays that would allow them to control a door lock, and therefore, they must be part of a larger access control system. System component selection is very specific to each installation but a minimum system would consist of a finger-scan reader mounted on or near an access point, an electric lock, cabling, and the access controller. More complex systems might consist of readers on multiple access points, each with an electric door lock, a multi-point controller, networking and a PC to run the access controller and VeriAdmin Management Software. The installation of the locks and access controllers should be completed according to the manufacturer s specifications and in accordance with all local codes. Final connections to the VeriSeries will be covered in more detail later. Wiegand, RS-232, and power cabling for the system are minor aspects to the installation, requiring nothing more than planning the cabling route and pulling the cable through the building. It requires only that one is familiar with basic electrical installation theory. Do not run any wires near utility AC power wiring, lightning rod grounding wire, and etc. to avoid externally generated transients. Grounding equipment is required for ESD protection and safety. Power Supply 2 Reader Reader Reader Reader Door Controller 3 Data0 Data1 Wiegand GND. Cat5 Twisted Pair RS-232 /RS-485 Converter Computer Figure 4: Complete System Overview 7.2 Choosing a Network Type If your installation requires the use of network communications, then the choice of cable, the cable run length, the network topology, and termination of the network are very important aspects that must not be overlooked. Table 1 outlines the relevant differences between an RS-485 and RS-232 communications. If your system has one or a few readers each only a short distance away from the VeriAdmin PC then RS-232 could be used providing that each reader can have a dedicated RS-232 port. 10
COMPONENT INSTALLATION Spec RS-485 RS-232 Mode of Operation: Differential DC Coupled Single-ended DC Coupled DC Isolation: No No Max. Distance: 4000 ft. 150 ft. * Number of Readers on one line: 31 1 Max. Data Rate 56 kbps 56 kbps* *Communication distances are dependent on baud rate (bps). For example with RS-232, at 9600 baud, a distance of 150 ft. is possible with shielded cable, but at 56 k-baud (kbps) a maximum of 20 ft. is recommended. Table 1: RS-485 / RS-232 Communications Comparison 7.3 Basics of RS-485 networks RS-485 is a networking specification similar to Ethernet, which is used for computer networks but RS-485 is not compatible with modern computer networks. This means that you cannot connect most VeriSeries readers directly up to Ethernet networks. RS-485 has two distinct advantages over the more common RS-232. First, it allows you to connect up to 31 VeriSeries readers to a PC using an external RS-232 to RS-485 converter available from Bioscrypt. Second, the RS-485 specification allows for cable run lengths up to 4000 feet (1200 meters) at modest baud rates. An RS-485 network is required instead of RS-232 if: There are multiple readers that must be connected together so that templates can be distributed among the readers There is only a single reader, but it is over 150 feet (45 meters) from the host PC. 7.4 RS-485 Cable Specification The VeriSeries readers provide a 2-wire, half-duplex RS-485 interface. The main run cable should be low capacitance, twisted pair cable, with approximately 120-ohm characteristic impedance. Category 5 rated communications cable is used in RS-485 networks and is defined in Table 2. This is the recommended cabling for RS-485 communications. The cable connection includes a differential line (+ and -) and a GND connection. Spec Recommendation Capacitance (conductor to conductor) Characteristic Impedance Nominal DC resistance Wire gauge Conductors/Shielding Table 2: Cat 5 Cable Characteristics <20 pf/ft. 100 120 ohms <100 ohms/1000 ft. 24 AWG stranded >2 pair (shielded optional) In certain electrically noisy environments, a shielded cable may be required. It is often hard to determine if shielded cable is required in an application or not but since the cost difference between shielded and unshielded cables is very small, it s worth using the shielded type. 11
COMPONENT INSTALLATION 7.5 RS-485 Cable Lengths The total length of the communication cable (adding up all of the segments of the run) should not exceed 1200 meters (4000 feet) as outlined in the specification for RS-485. Although the RS-485 specification calls out a maximum cable length of 1200 meters and a maximum baud rate well above that of the VeriSeries reader, a more conservative system should be configured for no more than 1000 meters and running at a baud rate of 9600 bits per second. After the network is configured and is running in a stable manner, the baud rate can be increased if faster network communications are desired. Drops (down leads, stubs, T s, T-connections) to equipment are not recommended, but if required, should not exceed 0.5 meters (about 1.5 feet) and should use the same cable recommended above. On a long stub, a signal that travels down the wire reflects to the main line after hitting the input impedance of the reader at the end. This impedance is high compared with that of the cable and the net effect is degradation of signal quality on the bus. 7.6 RS-485 Network Topology Communication cables for RS-485 should be laid out in a daisy chain (See Figure 5). Long stubs or drop downs (See 7.5 Cable lengths) and the star configuration should be avoided because they create discontinuities and degrade signal quality. The star configuration usually does not provide a clean signaling environment even if the cable runs are all of equal length. The star configuration also presents a termination problem, because terminating every endpoint will overload the driver. Terminating only two endpoints solves the loading problem but creates transmission-line problems at the un-terminated ends. A true cascade or daisy chain connection avoids these problems. Figure 5: Network Topologies - Star and Cascade (Daisy Chain) 7.7 Extending the RS-485 Specification Some systems require longer distances or higher numbers of nodes than supported by RS-485. Repeaters are commonly used to overcome these barriers. An RS-485 repeater can be placed in a system to divide the load into multiple segments. Each refreshed signal is capable of driving another 1200 meters (4000 feet) of cable and an additional 31 RS-485 reader loads. The VeriSeries readers represent a single reader load to the transmission line. 12
INSTALL SOFTWARE 8 Install Software 8.1 System Requirements The following system requirements must be met for VeriAdmin Management Software to properly work: 30 MB hard-drive space 16 MB of RAM minimum CD-ROM Drive COM port and / or USB port VeriSeries CNV kit (RS-232/RS-485 converter) Windows 2000 or Windows XP (recommended by Bioscrypt) VeriAdmin Management Software is no longer supported on the following platforms: Windows 95 TM, Windows 98 TM, Windows NT TM, and Windows ME TM. Bioscrypt does NOT accept responsibility for any issues with VeriAdmin Management Software Installations that may arise from use on unsupported platforms or platforms not mentioned in this document. 8.2 Install Software 1. Log into the PC as any user with Administrative privileges. 2. Insert the installation CD in to the CD-ROM drive. 3. InstallShield Wizard should start. 4. If you downloaded the software or install does not start, locate and double click on the Setup.exe file. 5. Step through the windows choosing to accept the default settings if possible. 6. You may accept the default path C:\Program Files\Bioscrypt\VeriAdmin or an alternate directory. 7. When the installer prompts Do you want to display Fingerprint Image and Template Data click no to install the FPF feature or yes to disable this feature. See Operator s Manual. 8. Allow the installation to complete. 9. Launch VeriAdmin, if the message VeriAdmin was not able to read from the Windows registry is seen, log off PC, log on with Administrative privileges, and repeat steps one to eight. 8.3 Re-installing or Updating Software 1. Log into the PC as any user with Administrative privileges. 2. Make a back up copy of the C:\Program Files\Bioscrypt\VeriAdmin folder to another folder. 3. Insert the installation CD in to the CD-ROM drive. 4. Install Shield Wizard should start. 5. If you downloaded the software or install does not start, locate and double click on the Setup.exe file. 6. The software will prompt you to first remove the previous version, click OK to proceed. 7. Step through the windows choosing to accept the default settings if possible. 8. You may accept the default path C:\Program Files\Bioscrypt\VeriAdmin or an alternate directory. 9. When the installer prompts Do you want to display Fingerprint Image and Template Data click no to install the FPF feature or yes to disable this feature. See Operator s Manual. 10. Allow the installation to complete. 11. The template and network configuration (UNITIDS.DAT) files must be copied from the backup folder made in step 2 to the new C:\Program Files\Bioscrypt\VeriAdmin folder. 12. Launch VeriAdmin, if the message VeriAdmin was not able to read from the Windows registry is seen, log off PC, log on with Administrative privileges, and repeat steps one to eleven. 13
INSTALL SOFTWARE 8.4 Post-Install Software Configuration Once the installation is complete, a shortcut icon (See Figure 6) for the Administration Software will appear on your desktop. This icon will also be found under Start Menu > Program Files > Bioscrypt> VeriAdmin. Figure 6: VeriAdmin desktop icon When you launch the software you will see one of two possible welcome screens. If re-installing or updating VeriAdmin, you will see the dialog shown below (See Figure 7). This message indicates that VeriAdmin has found the old network configuration file (UNITIDS.DAT). VeriAdmin will take advantage of your previous work and import this file for you if you click Yes. Selecting this option will bring up the Network Configuration Manager. Refer to the Operator s Manual for more information. Figure 7: VeriAdmin Welcome Message (Update) If installing VeriAdmin for the first time, you will see the welcome message below (See Figure 8). This message is simply informing you that this is the first time the software has been installed and that all the necessary files have been created. Contact Bioscrypt Technical Support for troubleshooting assistance if this is not the first time you have installed this software. Figure 8: VeriAdmin Welcome Message (New Install) 14
INSTALL SOFTWARE 8.5 USB Driver Install VeriSeries products feature a USB interface for the Aux port, utilizing a Serial-to-USB converter (CP210x USB to UART Bridge). In order to use this interface, the proper drivers must be installed. You should install the drivers BEFORE attaching any of the Readers to your computer's USB port for the first time. 1. Log into the PC as any user with Administrative privileges. 2. Locate the folder USB_Driver_CP210x_Bridge on the installation CD. 3. Double-click the file CP210x_VCP_Win2K_XP.exe and follow the prompts in the Wizard. 4. After the driver is installed, later connecting the first Reader to the computer will auto-locate the driver. 5. If the driver is not located you may be prompted to browse to the drivers in folder C:\SiLabs\MCU\CP210x\Win2K_XP. 15
CONFIGURE PORTS 9 Configure Ports Bioscrypt VeriSeries readers communicate with the VeriAdmin software through the Host port or the USB Auxiliary (USB) port. Cables can be connected to either of the ports on the VeriSeries reader, but the reader can communicate through only one port at a time. The default settings are shown in Table 3. V-Prox / V-Pass FX Factory Defaults Network ID: 0 Port Mode: Mode 1(Host RS-485 / Aux RS-232 (USB)) Host Port baud rate: 9600 baud Aux Port baud rate: 57600 baud V-Smart Factory Defaults Network ID: 0 Port Mode: Mode 0 (Host RS-485 / Aux RS-232 (USB)) Host Port baud rate: 57600 baud Aux Port baud rate: 57600 baud Table 3: Factory Settings The V-Prox and V-Pass FX use a pigtail connection at the rear of the reader on which the different wires are designated for RS-232 and RS-485. The Host port can be either RS-232 or RS-485 as discussed in Chapter 7. The V-Smart s Host RS-232 port is dedicated entirely to the smart card reader. This option is configured in the VeriSeries Port Mode section of Communication tab in the Unit Parameters dialog of VeriAdmin. After installing the software the ports are configured by following the instructions below (to return to this screen later and for more information, see the Operator s manual). 1) Close the Welcome screen by clicking OK. 2) The network setup dialog will appear as shown in Figure 9. 3) Do not choose Ethernet unless you are using the UDS-10 Ethernet adapter. 4) Indicate which ports to use by clicking the Use box (by default all available ports are selected). 5) Select the desired Port. 6) Baud rate can be set manually or by automatic detection. a. NOTE: The Auto option should not be used for RS-485. Manually set the Reader to the proper baud rate. b. Initially set the baud rate to the defaults as shown in Table 3 above to allow start up communication. These can be changed later if desired. c. If you know the baud rate, enter it for speed of set up even if using Auto as it is used for broadcasts. 7) After selecting which serial ports to use, click OK. 16
CONFIGURE PORTS Click the Use checkbox to enable a COM port for serial communication. The Auto checkbox will auto-negotiate baud rates, except when broadcasting over an RS-485 network. Figure 9: Network Setup dialog 17
10 Connect Reader for Configuration CONNECT READER FOR CONFIGURATION Once the ports are set up, the readers will need to be configured before being added to the network. In this section you will: Configure the reader using the USB port and a PC Set Unit Network ID to a unique number Set Host Port Protocol Set Host Port Baud Rate 10.1 Initial Reader Setup 1. When you click the OK button on the Network Setup Screen (done in Chapter 9 Step 7). 2. The Network Configuration Manager dialog will appear. See Figure 10. 3. Supply power to the proper wires in the pigtail connectors on the rear of the VeriSeries Reader (Refer to Table 5 for a wiring diagram). 4. When power is applied, the front LED will glow blue, and the top LED will blink amber, and then turn OFF for V-Prox / V-Pass FX1:1 / V-Smart or remain ON for V-Pass FX 1:N Readers. 5. Connect the Reader s USB bottom port to your PC s USB port using the USB programming cable provided with the Reader. 6. Check the USB com port as described in Section 10.2 if this is the first use of it. 7. Once a Reader is connected, you can now set the Network ID on the reader. Double-click on the icon for that Reader in the Network Tree, bringing up the Unit Parameters dialog. 8. In the Communication tab, type the desired ID number in the Assign Unit Network ID field. Press the Apply button to make the change. Note this will change the Network ID in flash on the reader and will also modify the Transmit ID that is being used by the PC so that you may continue to communicate. The General tab of this dialog box shows the current communication settings. 9. Select the appropriate baud rate from the Host Port Baud Rate dropdown list (9600 is recommended for RS-485 networks). Keep in mind that you are currently talking over the USB port, but you are changing the Host Port settings that will be used when you connect to the Reader through the Host Port wires on the back of the Reader. 10. For V-Prox / V-Pass FX / V-Smart: The VeriSeries Port Mode parameter, in the Communication tab in the Unit Parameters dialog in VeriAdmin, will allow the user to select the desired port mode ( 0, 1, or 2 for the V-Prox / V-Pass FX, and 0 or 2 for the V-Smart ). Each of these options will enable two of three communication ports on the Readers. V-Prox / V-Pass FX: V-Smart: 0 Host 232 / Aux 232 (RJ11/USB) 0 Host 232 (DB15) / Aux 232 (USB) Default 1 Host 485 / Aux 232 (RJ11/USB) Default 2 Host 485 (DB15) / Aux 232 (DB15) 2 Host 485 / Aux 232 (DB15) 11. Select the COM port to which you are adding a Reader and click ADD UNIT. 12. Enter the Transmit ID that will be used for this Reader and a name if desired. 13. Click Refresh. 14. Repeat steps 3 through 14 for each Reader being added. As with all removable USB hardware, care must be taken to properly stop the device before unplugging to avoid hanging the software. Bioscrypt recommends the following sequence of steps when temporarily using the USB Aux port to communicate with a VeriSeries reader: 1. Physically connect the reader to the PC via USB 2. Open VeriAdmin 3. Perform necessary operations 4. Close VeriAdmin 5. Disconnect Reader 18
CONNECT READER FOR CONFIGURATION Figure 10: Network Configuration dialog 10.2 Check USB COM port. 1. Confirm Reader is connected to power. 2. Connect USB cable to reader then connect to the PC. 3. The new Hardware will be found and Add Hardware Wizard will launch. 4. Select No, not at this time when asked to Auto install, then click Next. 5. Select Search for the best driver in these locations. 6. Uncheck Search removable media. 7. Check Include this location in the search - C:\SiLabs\MCU\CP210x\Win2K_XP. 8. Click Next. 9. This will find the driver and install it. 10. The system will find the new hardware again and Add Hardware Wizard will launch. 11. Follow steps 4 to 8 again. 12. Go to Device Manager and confirm COM port number assigned to Reader. 13. If you can locate either (or both) of the drivers below you are done. If not, continue with step 12. a. CP210x USB to UART Bridge Controller [in Ports (COM & LPT)]. b. CP210x USB Composite Device [in Universal Serial Bus Controllers]. 14. Look at the Other Devices category as an Unknown Device. 15. Double-click on the unknown device. 16. Click on the Driver tab. 19
17. Click Update driver. 18. The Hardware Update Wizard will appear. 19. Select Install from a list or specific location (Advanced). 20. Click Next. 21. Select Search for the best driver in these locations. a. Uncheck Search removable media (floppy, CD-ROM ). b. Check Include this location in the search. c. Click Browse, select C:\SiLabs\MCU\CP210x\Win2K_XP. d. Click OK. e. Click Next. 22. Click Finish. 23. Once the COM port is created, double click it and select port settings. 24. Verify that the bits per second setting is set to 57600. 25. Click OK when done. CONNECT READER FOR CONFIGURATION 20
MOUNTING 11 Mounting 11.1 Mounting Readers The V-Prox and V-Pass FX readers are designed to mount either on a mullion, a single-gang electrical box, or any flat surface. The V-Smart Readers can be mounted on either a double-gang electrical box or any flat surface. Consult with local professionals regarding the building and safety codes that will affect your installation. Bioscrypt provides wall plate for these applications. The following section describes the proper VeriSeries mounting. The mounting plates are detailed below in Figure 13 and 14. Bioscrypt provides both a narrow and a trimmed wall plate for these applications. The following describes the V- Prox and V-Pass FX mounting. The mounting plate is 2 inches wide, which is suitable for mounting on a door mullion though wall mounting is recommended. The mounting plate hole-pattern is also compatible with single-gang electrical box mounting. The pigtail protruding from the rear of the reader is for connecting the reader to the rest of the system. Factors in determining the position of the reader on the wall should include mounting in-line with other switch plates or fixtures, approximately 54 inches from floor to top of reader, mounted on knob-side of door, and in accordance with the Americans with Disabilities Act. 48 54 Figure 11: Mounting Height All of the readers in the VeriSeries line are constructed out of durable ABS plastic. The mounting plate is also constructed out of ABS plastic. This system provides for a very lightweight, yet sturdy system. 11.2 Mounting Templates For mounting into wall anchors, wood or sheet metal use #4 flat head screws (<0.125 inch thread width, <0.250 inch head width). For mounting onto gang box, use #6-32 machine screws with flat head. All dimensions are in mm unless noted. Refer to Figure 13 for image of the V-Prox / V-Pass FX mounting plate. Refer to Figure 14 for image of the V-Smart mounting plate. Leave wires accessible for wiring of reader later. 21
MOUNTING 11.3 Attaching Reader to Mount Reader mounting is very simple when the time comes (See Section 12). The mounting plate is attached using screws and anchors to secure it in place. The reader body has two tabs that slide into the wall plate. Use the following procedure. Mounting is shown in Figure 12 below (V-Smart not shown). 1. Align reader body with wall plate. 2. Slide reader body down, locking tabs into wall plate. 3. Set reader body in place with Phillips-head #4-40 screw. 4. Attach Aux. port door to bottom of reader with a twisting motion. 5. Secure door to reader with pin-in-hex #6-32 screw. 6. For units with the larger back plate (V-Smart) there will be two pin-in-hex #6-32 screws. Figure 12: Mounting Procedures 22
MOUNTING Figure 13: V-Prox / V-Pass FX Mounting Template 23
MOUNTING Figure 14: V-Smart Mounting Template 24
POWER DISTRIBUTION & READER HOOKUP 12 Power Distribution & Reader Hookup Each of the VeriSeries readers offers RS-232, RS-485, and USB communication channels for communicating with a PC or host controller. Each reader also uses the Wiegand protocol to interface with Access Control equipment, such as access controllers (outputs) or additional readers (inputs). The VeriSeries product as well as other components in the system will rely on power provided to the system for operation. In a small installation, power may be provided by means of an AC adapter placed near the VeriSeries reader itself. In larger installations, power will be distributed from either a central source or various sources. 12.1 VeriSeries Power Power to the VeriSeries readers should be: Isolated from other equipment. Filtered. Protected by means of an uninterruptible power supply (UPS) or battery backup. If transients are an issue in the installation, a transient voltage suppression device is also recommended. When planning a system, know the power requirement of each reader. If multiple readers are to share a common power supply, care must be exercised to avoid excessive voltage loss on the wires. Voltage loss can lead to communication problems when readers are talking and/or listening on different ground references. Voltage loss is directly proportional to wire resistance and the current the wire carries. Place the power supply as close to the equipment as possible. Select appropriate wire size for the load. The VeriSeries readers run on DC power between 9 and 24 VDC. Power requirements are as listed in Table 4. V-Prox / V-Pass FX V-Smart (all models) Power Requirement: 5 Watts 5 Watts Input Voltage Range: 9-24.0 VDC 9-12.0 VDC Peak Current: 12 VDC 400 ma 400mA 24 VDC 200 ma N/A Current at 12 VDC: Verification 300-400 ma 300-400mA Idle (non V-Pass FX) 60 ma 160mA Idle (V-Pass FX) 150-200 ma N/A Table 4: VeriSeries Power Requirements 12.2 Selecting the Right Power Supply Most power supplies in the market today provide good input/output isolation, however those which do not provide isolation (or have high leakage capacitance), coupled with accidental AC power line interchange, present serious ground fault problems for installers. With ground fault, the signal reference between subsystems may be 115 VAC apart. If these subsystems are interconnected, the large potential difference will cause equipment damage or personal injury. We recommend use of isolated power supplies only. We recommend the use of a UL-Listed Class II power supply rated at 12 VDC, 500mA. All factory supplied power supply assemblies are either switching or regulated linear supplies and are isolated for safety and to minimize ground loop problems. The readers are connected to other components of an integrated system through the pigtail wire bundle that 25
POWER DISTRIBUTION & READER HOOKUP protrudes from the rear of the reader. This wire bundle is made up of the connections described in Table 5. Pin # Signal Description Prior Cable (Gray Jacket) Current Cable (Blue Jacket) 1 Wiegand Out Data 0 Red/Black Green 2 Wiegand In Data 0 Green/Black Green/White 3 Wiegand Out Data 1 Orange White 4 Wiegand In Data 1 Orange/Black White/Black 5 Line Trigger Green Gray 6 Wiegand GND Red Black/White 7 RS-485 (-) Blue/Black Blue/Black 8 RS-485 (+) White Blue 9 RS-232 TX (N/A on V-Smart) Black/White Violet 10 RS-232 Rx (N/A on V-Smart) Red/White Violet/White 11 Power GND Black Black 12 Signal GND Green/White Black/Red 13 Power Input Blue/White Red 9-12VDC (V-Smart) 9-24VDC (V-Prox, V-Pass FX) 14 Reserved Blue Red/White 15 Safety GND White/Black Green/Yellow Table 5: VeriSeries Pigtail Connections Figure 15: V-Series Reader Pin Out (Reader Back View) 12.3 Wiegand Connections Wiegand output lines should be connected to the Wiegand compatible controller. When connecting Wiegand output to a controller, you must make sure that the connection is using Data0, Data1, and a common Ground reference. Wiegand input lines can be used for an alternate Wiegand input device (this connection is required for the V-Pass FX (1:1) reader). See Figure 16 below and Table 5 above for the wiring of the pigtail. 26
POWER DISTRIBUTION & READER HOOKUP Figure 16: Reader Wiring Schematic 12.4 ESD Shield Earth Ground Requirement The finger mask (conductive plastic surrounding the finger-scan sensor) is sometimes referred to as an ESD Shield. The cable (14-18 AWG) that should be used for the ESD Shield is dependent on length. Pin 15 on the pigtail connector should be connected in a direct (homerun) configuration to a solid Earth Ground such as a cold water copper pipe or a building ground. See Section 2 for complete details. Do not connect the ESD Shield to Power Ground! The solid Earth Ground connection chosen should measure less than 4 ohm resistance when measured against a known Earth Ground. 12.5 RS-485 RS-232, RS-485, and USB can be used for communication with a PC running VeriSeries compatible software (such as our VeriAdmin software). RS-232 and USB communication is only used for a single reader at a time. If readers are networked, RS-485 connection protocol must be used. For a PC that is administering a RS-485 network, a RS-232 to RS-485 converter is required. RS-485 connections among various readers should be made by connecting the (+) and (-) lines of the differential RS-485 in a daisy chain manner. For instance, from V-Prox to V-Prox, the (+) line from one V-Prox is connected to the (+) line of the next V-Prox and so on; likewise for the (-) lines. Additionally, connect the grounds from each V-Prox reader back to the signal ground connection for the PC. Figure 17 below shows the wiring of an RS-232 to RS-485 converter (Shown with optional V-Station for reference.). Figure 17: Wiring Diagram for RS-232 to RS-485 Converter 27
POWER DISTRIBUTION & READER HOOKUP 12.6 Network Operation Issues: Use Category 5 cabling for a RS-485 network. Choose one twisted pair of conductors to use for RS-485 differential connection, other conductors should be used for Signal Ground (Pin 12 on pigtail). RS-232/RS-485 Converter must support sense data to switch from send to receive mode. o Check each reader/cabling for ground fault before connecting to RS-485 network. o Each reader should have its ESD Shield Ground (Pin 15) connected to Earth Ground. o Once all readers are configured and connected to the RS-485 network, the baud rate can be increased to highest supported rate (some experimentation required). Do not use auxiliary port when RS-485 network is active. Reader will return a busy signal (error 104) if communication cannot be processed due to current processing usually enroll or verify. 28
SYSTEM TURN-UP PROCEDURES 13 System Turn-Up Procedures System turn-up must follow a step-by-step procedure. Never wire up a system and apply power to it all at once. This can lead to difficult troubleshooting in the event of any issues. 13.1 System Turn up Overview The following steps should be followed in order: 1. Do not apply power to any readers. 2. Check all wiring and reader configurations. 3. Disconnect all readers from RS-485 communication line. 4. Check the supply voltage for correct voltage. 5. Power up the PC running the VeriSeries software. 6. Power up the RS-232 to RS-485 converter (if installed). 7. Configure the PC software. 8. Complete ground fault check in Paragraph 13.3 below for the converter (if installed). 9. Connect the PC and converter (if installed) to the communication line. 10. Verify that a reader powers up correctly, but DO NOT connect it to the communication line. 11. Complete ground fault check for this reader in Paragraph 13.4 below (if using RS-485). 12. Connect this reader to the communication line. 13. Verify that it communicates with the PC software. 14. If there are more readers, add the subsequent readers by repeating steps 10-13. 13.2 Reader Configuration Check Readers must be configured correctly before they can communicate. Common problems include not correctly selecting the correct HOST Port, failure to change mode setting to RS-485 (when used), mismatched baud rates, and incorrect Unit Network ID. Each reader sharing the communication line must have a unique Unit Network ID. 13.3 Ground Fault Converter Check Before a reader is connected to an RS-485 subsystem, it must be checked for ground fault. An uncorrected ground fault can damage all readers connected to the RS-485 communication line. To check if there is ground fault on the RS-232 to RS-485 converter, follow the steps below: 1. Apply power to the RS-232 to RS-485 converter. 2. Connect the signal ground of the RS-485 line through a 10-kΩ current limiting resistor to the signal ground of the RS-232 to RS-485 converter. 3. There should be no more than 1 volt across the resistor. Otherwise find and clear the fault. 13.4 Ground Fault Reader Check To check if there is ground fault for a new reader, follow the steps below: 1. Apply power to all readers already successfully connected to the RS-485 line. 2. Power up the new reader, but DO NOT connect it to the RS-485 line. 3. Connect the signal ground of the RS-485 line through a 10-kΩ current limiting resistor to the signal ground of the VeriSeries reader. 4. There should be no more than 1 volt across the resistor. Otherwise find and clear the fault. 5. Repeat the steps in 1 to 3 with each of the RS-485 signal lines (+ and ). 6. Connect the new reader to the RS-485 line only if no ground fault is found. 29
ENROLL USERS 14 Enroll Users The V-Pass FX (1:N) system requires a PC running VeriAdmin or compatible software in order to enroll fingerscans. 14.1 Enrollment Basics Operating the VeriSeries Readers is very simple if a few basic guidelines are followed consistently. It is important to make sure that the position of the finger allows the Reader to record the unique features of the print. Here are the steps to follow for trouble-free finger-scan recognition. Suggested Fingers: Use the Index, middle or ring fingers as first preference. Avoid using thumb and pinky fingers since they are typically awkward to consistently position on the sensor. Figure 18: Suggested Fingers 14.2 Consistent Finger Placement One key to trouble-free finger-scan recognition is consistent finger placement. Bioscrypt has designed the Ridge-Lock to create simple user instruction and consistent finger position. 1. Wait for the amber light (LED) to be illuminated. Figure 19: Amber LED 2. With the fingertip raised rest the tip on the Ridge-Lock at a right angle. 30
ENROLL USERS Figure 20: Fingertip on Ridge-Lock 3. Slide the finger across the Ridge-Lock keeping the fingertip raised so as not to touch the sensor. Figure 21: Slide Finger Across Ridge-Lock 4. Position the finger where the first joint of the finger meets the Ridge-Lock Figure 22: Position Finger on Sensor 5. Lower the finger onto the sensor and apply moderate pressure as if pressing a computer key. Too much pressure may cause smudging of the fingerprint. Too little pressure may not allow the sensor to recognize the presence of a finger. Figure 23: Apply Correct Pressure 6. Keep the finger on the sensor until the top LED turns green. 31
ENROLL USERS Figure 24: Wait for Green LED 7. Lift the finger up and off the sensor. Figure 25: Lift Finger Up and Off Sensor 8. Have the user practice this a few times before enrollment so that they can have a feel for how they should use the reader on a daily basis. The goal is to have consistent placement so the VeriSeries Reader sees approximately the same information each time. 14.3 Proper Finger Orientation Cover the entire area of the sensor with the fingertip to provide the most information. Figure 26: Cover Entire Sensor 32
Do not touch the sensor as if pressing a button or it will create an image that lacks core data. ENROLL USERS Figure 27: Incorrect Placement Place the finger as close to the center position of the sensor to increase acceptance rate. Figure 28: Place Finger Close to Center Finger rotation should be kept to a minimum during enrollment and verification/identification Figure 29: Do Not Rotate Finger 33
ENROLL USERS 14.4 Center the core A finger core is the area located within the inner most re-curving ridge. Normally it is located in the middle of the finger. When enrolling, place the finger on the sensor where the entire core can clearly be seen in the Fingerprint Image window. The green dots represent the center of the core. Every attempt should be made to ensure that the core is positioned in the center of the captured image. Arches (plain and tented) Loops (singular and twinned) Whorls and Central Pocket Loops Figure 30: Finger Core 14.5 Finger Placement Feedback The Finger Placement Feedback (FPF) feature allows the administrator to direct Users in correct finger placement during enrollment and helps the user to learn the correct placement for everyday use. The FPF software helps the administrator to know when the enrolling user has positioned the core optimally on the scanning surface. Without this feature the administrator has to try to recognize the core visually and then make a judgment call as to whether the placement was optimal. The FPF allows for the fingerprint image to be kept hidden to add to personal biometric privacy. Users will be provided the opportunity to enable FPF at the time of installation only. Users may revert back to the conventional Finger Image display aspect by re-installing VeriAdmin and selecting the FPF option. 34
ENROLL USERS Figure 31 The FPF Function 14.6 Example Enrollment Using FPF 1) The user chooses a finger to use and places it on the reader. 2) An attempt is made to enroll the finger. 3) The reader will return a placement summary. 4) The administrator can then show the user how to reposition the finger as needed. a) If the intersection of the lines is low and to the right as shown in Figure 32, the user would need to move their finger up and to the left. b) If the intersection of the lines is close to the center as shown in Figure 33 the finger would be positioned optimally. c) FPF image window will be updated whenever the Enroll button is selected and a finger is presented to the sensor. 5) Once the finger is in the optimal position, the enrollment can be completed. Figure 32 Questionable Quality and the FPF 35
ENROLL USERS Figure 33 Using the FPF Function 14.7 Troubleshooting Enrollment Using FPF The FPF function is shown as a square within a square as seen in Figure 31. o The outer square represents the boundaries of the scanning device. o The inner square represents the optimal region in which the core should appear. The coordinates of the core are shown as two intersecting lines drawn on the FPF screen. o If the lines are shown in green, the intersection lies within the optimal area. o If one or both lines are rendered red the optimal point is not found. The administrator can use the FPF to determine if the finger needs to be repositioned in order to improve the scan. In the example in Figure 32, the Quality and Content scores indicate a passable finger scan but with FPF, the administrator has the information to try to improve (in this case, the Quality score) without depending on trial and error. The administrator should consider the Quality and Content scores and the FPF when deciding whether to accept a finger scan for enrollment. If either the Quality or the Content scores are below three stars, FPF lines are rendered in red, even if one or both are within the target inner square to show at a glance that there is an issue. How can the FPF help to improve the Quality and Content scores? It is possible that poor Quality or Content might be a result of insufficient information to make an accurate determination of core location. Using all three scores the administrator can decide how to best improve the finger scan. In the example above, there are several things for the administrator to check: 1) Is the finger is centered on the scanning surface (and the FPF is accurate)? 2) Is the user is pressing down firmly enough to make good contact? 3) Does the finger meet the guidelines for correct placement? a) On the Ridge-Lock b) Not rotated c) Placed flat 36
ENROLL USERS d) Centered e) Dry skin 4) Is the sensor window clean? 5) Should an alternate finger be used? 14.8 OEM FPF Implementation To implement the FPF in a custom application, the X and Y coordinates of the fingerprint core are required. These coordinates are stored as unsigned bytes in the template structure, and are located at the following offsets: X = *(TemplatePTR+53) Y = *(TemplatePTR+54) The Y and Y values are relative to the normalized image of 96 columns by 96 rows, with the origin in the lower left of the sensor field. Each different sensor has a recommended size for defining the acceptable core location area and these are listed in Table 6 below. Sensor columns rows AF-S2 68 60 AES4000/AFS8500 44 36 Table 6 Acceptable core location areas by sensor type 14.9 Enrollment Using Quick Enroll 1. Click on Configure on the menu bar. 2. Click on Quick Enroll on the drop down menu. 3. The screen shown below should open. Note that the image on the right is for units with FPF turned on and the one on the left is with the FPF turned off. Figure 34: Quick Enroll 4. In the Template ID Number field, type the desired ID or click on the appropriate button under the Get Template ID From section (refer to for a list of valid ID values). For Wiegand sources (such as proximity cards or external keypad), click on Wiegand String. For Smart Card users the Smart Card SN button will be active and should be used. 5. Click the Enroll button. 37
ENROLL USERS 6. The light on the Reader will glow amber requesting the enrollee to place a finger on the sensor. 7. If a finger is not placed within twelve seconds or the finger-scan was not completed the light will glow red and the Reader will time out of the enrollment process. 8. The light will glow green and the Reader will beep once to acknowledge that the finger-scan has been captured. The finger may be lifted off the sensor when VeriAdmin instructs you to remove the finger. 9. A sample of the image will appear in the left center of the screen. 10. The Quality and Content fields each will display from one to five stars indicating how well the scan was read. 11. A rating of at least three stars in each field is recommended. Searching Readers work best with four to five stars. 12. If you are unsatisfied with the finger-scan, repeat steps 1 to 11 above and possibly try another finger. 13. When satisfied with the finger-scan, click the Accept button to continue with the enrollment. 14. The Template Viewer window will open. 15. Complete the Enrollee Name field; identify the finger that was scanned. 16. You may change the Index if you are enrolling more than one finger under the same ID, otherwise this should be zero. 17. For 1:1 verification Readers, select a 1:1 Template Security Threshold and User Type. 18. The User Type can be User ID, Enroll ID, or Delete ID depending on which privileges you want to assign to the user you are enrolling. The default is User ID. Remember that if the card number already has been designated as one of the three types, then any subsequent templates assigned to the card must be of the same User Type. If you have more than one Reader networked together, it is recommended that you distribute the new enrollment to the other Readers at this time. To view a helpful presentation on how to perform a quality enrollment, press F1 within the Quick Enroll dialog (the presentation and viewer must be installed correctly). This will bring up a separate slide show detailing instructions on how to best enroll a user and get the best results from your reader. 14.10 Troubleshooting Enrollment When the Reader reads a finger-scan properly, it looks for image quality and content in the core. When the rating of the image falls below acceptable quality, the star rating will appear in red to signal this. Note that images are only available if the Finger Placement Feedback feature is turned off at installation. 14.10.1 Content and Quality Summary Score Quality/Content Category Very Poor Poor Fair High Very High Table 7: VeriAdmin score versus category 38
ENROLL USERS 14.10.2 Quality The quality score is based on how well the ridge pattern is defined within the image. See Table 7 for more details. Poor quality enrollments can result in an elevated rate of false rejection making it difficult for the user to verify reliably. As a general rule of thumb, quality scores less than three stars require intervention on the part of the Enroller or administrative software. Sources of low scores include dry fingers and dirty sensors. Very Low Very High Figure 35: Low and High Quality Finger-scans If the quality score falls below three stars, Bioscrypt recommends the following options in the order listed. Proceed to the next option only if the previous option fails to improve the quality score: Ensure that the sensor and finger are clean. If the finger and sensor are clean and a dry finger is suspected, try breathing on the finger (as if cleaning a pair of glasses). Finger-scan quality can vary among individual fingers for the same person. Try enrolling an alternate finger to see if the score improves. Decrease the security level for that particular User by one level. If the quality score has not sufficiently improved, consider decreasing the security level further. Decreasing a template s security may increase the risk of a false acceptance for that template. 14.10.3 Content The Content score is based upon the amount of non-ambiguous data in the core. Templates that are characterized by low content scores may result in elevated rates of false acceptance. See Table 7 for more details. Content scores less than three stars require intervention on the part of the Enroller or administrative software. Sources of poor content include improper finger positioning and extremely bland finger-scans. High Content Low Content Figure 36: High and Low Content Finger-scans If the content score falls below three stars, Bioscrypt recommends the following options: If finger positioning seems to be the issue ensure that the user can comfortably place the finger on the sensor while maintaining the core region in the image. 39
ENROLL USERS Try enrolling an alternate finger to see if the score improves. Decrease the security level for that particular User by one level. If the content score has not sufficiently improved, consider decreasing the security level further. Decreasing a template s security may increase the risk of a false acceptance for that template. 14.10.4 Evaluating Enrollment Good enrollments typically meet three criteria points: 1. The fingerprint image is properly centered where the core is entirely in the field of view. 2. The fingerprint image nearly covers the entire sensor surface. 3. The ridges and valleys are clearly defined. The Fingerprint Image is the raw image of your captured fingerprint, before it is converted to a template. This image should be evaluated to determine if the proper content has been captured. Use the examples below to help you. Figure 37: Moist Finger Evaluation: Image of very moist finger; this can cause distortion of the ridge pattern. Suggestion: Wipe the finger with a cloth or paper towel to remove excess moisture and reattempt the enrollment. Figure 38: Dry Finger Evaluation: Image of very dry finger or improper pressure; core not fully imaged. Suggestion: Reattempt the enrollment with slightly more pressure applied to the sensor. If additional pressure does not improve the enrollment, breathe on finger as if cleaning glasses or try enrolling a different finger. Figure 39: Fuzzy Edges Evaluation: Core is properly centered but image is a bit fuzzy on the edges, possibly due to insufficient pressure. 40
ENROLL USERS Suggestion: Reattempt the enrollment with slightly more pressure applied to the sensor. If the unclear edges remain this may be due to the fact that the user has smaller sized fingers. Accept the enrollment if multiple attempts yield similar results. Figure 40: Off Center Evaluation: Core is not properly centered. Suggestion: User should reposition finger using the Ridge-Lock to try and capture more of the core. The finger needs to be shifted upwards to capture additional core information. Help the user to locate the ideal position on the Ridge-Lock. Figure 41: Core Distorted Evaluation: Core is properly centered but core is very distorted (ridges and valleys are not uniform or well defined). The user may have very dry fingers or may not have applied enough pressure to the sensor. Suggestion: Reattempt the enrollment with slightly more pressure applied to the sensor. If additional pressure does not improve the enrollment, breathe on finger as if cleaning glasses or try enrolling a different finger. Figure 42: Good Enrollment 41
ENROLL USERS Evaluation: Good enrollment. The core is properly centered; image area is fully covered and ridge pattern is well-defined. Suggestion: Review the Template Data image to ensure that it is also considered a good enrollment. If so, accept this enrollment. Figure 43: Good Enrollment Evaluation: Good Enrollment. The core is properly centered; image area is fully covered and ridge pattern is well-defined. Suggestion: Accept this enrollment. 14.11 Template Basics Every template on a VeriSeries Reader has a unique ID consisting of a Template ID and a Template Index. Each time a finger-scan is enrolled, a new template is generated using the number from the proximity card or manually assigned as the Template ID number. A unique Index value must be assigned to each template using a value from 0 to 255 up to a maximum of 16 index values per ID. Figure 44: Template ID Numbers There are several other attributes of a template that are important for an Administrator to understand. The following template options should be fully understood before using them. 1:1 Template Security Threshold Each template can be assigned a specific security threshold from Very Low to Very High, None, or Password Only. For security levels Very Low through Very High, please see Operator s manual. A security level of None will allow any finger to pass by simply knowing the password and is only recommended as a last resort for fingers difficult to enroll. Template security level is not available in searching mode. User Type This indicates whether the user has special privileges, such as an Administrator, Enroller, etc. User Types Prox Enroll ID and Prox Delete ID types are intended for installations using proximity readers. Basic users should be assigned to the User ID type. Finger / Duress Finger The finger enrolled for the template should always be specified. Designating the finger as a Duress Finger is a special case making the template a Duress Template. When Duress Mode is enabled and this particular finger verifies, a duress condition is recognized by the Reader and the Wiegand code is sent in reverse. To fully support this feature, the access control panel must also support reverse-bit Wiegand sequence duress signals. Extended ID Some Wiegand formats utilize IDs greater than 32 bits in length, which are stored in the Extended ID field. 42
ENROLL USERS 14.12 Transfer Templates From Reader to PC This will download templates from the Reader to the PC. When attempting to transfer templates (broadcast them to all Readers), the Automatic Finger Detect (AFD) will be disabled making all Readers on the network unresponsive during the broadcast. At no time during the broadcast should attempts be made to use the Readers. It is recommended that broadcasting be done off peak when the system will not accidentally be used. Once the template transfer is complete, all Readers will return to their idle states, and AFD will be enabled. 1. In the Template Manager window, select the template(s) you wish to transfer. 2. Click the From Unit PC button. 3. When the screen in Figure 45 appears, confirm the download path and directory; make any applicable changes. 4. Click the Save button. When completed the files will be loaded in the designated directory on your PC. NOTE: If you are in a networked environment, you only need to download from one Reader since the template should be the same on all Readers. Figure 45: Download Template(s) to PC 14.13 Transfer Templates From Reader to Smart Card Only present the Smart card to the reader when requested by the software. Present the Smart card to the reader until software requests it removed. Only present the Smart card to the reader for as long as requested. The SiteKey must match both the one on the ESI and on the Smart Card. 43
ENROLL USERS This feature is only available on V-Smart. 1. In the Template Manager window, select the template(s) you wish to transfer. 2. Click the From Unit Smart Card button. 3. When asked for the Site Key, enter it and click OK. Figure 46: Enter Site Key 4. Present the Smart Card to the reader when the Please Place Smart Card Close to Reader window appears. Figure 47: Present Smart Card 5. The Please Hold Smart Card window will appear. 6. Hold card steady near reader until the Please Remove Smart Card window appears. 7. If successful, the Template Successfully Written message will be displayed. Figure 48: Template(s) successfully written to Smart Card 14.14 Transfer Templates From PC to Smart Card The operation is similar to uploading from the Reader and will require the current Site Key after selecting the desired template(s) from the PC. Again, this feature is only available to Readers with smart card readers. 44
ENROLL USERS 14.15 Transfer Templates From PC to Reader You can transfer templates from your PC to any currently selected compatible Reader. When you click the From PC Unit button, a window like the one below will open: 1. Click the From PC Unit button. 2. Use the window to browse for the correct directory. 3. Select the appropriate template(s). 4. Click the Open button. Figure 49: Upload Template(s) to Reader When the template is uploaded, the Template ID number and Template Index number is taken from data within the file, not from the file name. Even if you change the name of the file on your PC, the template numbers will remain the same. To change a template s ID or index, always use the Template Edit feature within the application. The Template ID number and Template Index number determine the filename (See Figure 51). If these are not changed, pressing the Save-To PC button will replace the previous file. If either value is changed, a NEW file is created. It is not possible to transfer more than 2000 templates at a time from a file selection dialog box due to a Windows operating system limitation. If you need to transfer more than this amount, please select smaller numbers of templates and broadcast them in separate sessions. Bioscrypt recommends always transferring templates in smaller amounts to reduce the chance of errors occurring during a template transfer. 45
ENROLL USERS 14.16 Transfer Templates Reader to Reader Use this option when you are in a networked environment and wish to transfer templates from one Reader directly to another. 1. In the Template Manager window, select the template(s) you wish to transfer. 2. Click the Unit to Unit button. 3. When the screen in Figure 50 appears, highlight the Readers to which you wish to transfer the templates. 4. Click Start Transfer button; a progress bar will indicate the progress. Figure 50: Transfer Templates from Reader to Reader Figure 51: Template Viewer Within this window, all template data can be modified and saved back to the PC by pressing the PC button within the Save To selection group. Alternatively, you may save to the Reader. 46
ENROLL USERS 14.17 False Acceptance and False Rejection In order to understand the effects of poor image quality and poor information content it is necessary to understand how to measure performance. Performance of the VeriSeries Reader is presented in terms of False Rejection and False Acceptance. False Rejection indicates that the Reader incorrectly rejected a finger-scan that corresponds to the person s template. False Rejections rarely occur and primarily result from the inability to get a good image of the finger. False Acceptance indicates that the Reader accepted a finger-scan that does not correspond to the template it was compared against. False Acceptances also are rare and primarily result when a fingerscan template is characterized by low information in the enrolled print. The algorithm on the VeriSeries Readers has been tuned so that the false acceptance and false rejection rates are equal at the medium security level (level 3), delivering the industry leading accuracy. This is known as the Equal Error Rate. Increasing the security (e.g., changing the security level from 3 to 1) will decrease the chance for false acceptance at the expense of increased false rejection. Reducing the security (e.g., changing the security level from 3 to 5) will decrease the chance of a false rejection at the expense of false acceptance. Table 8 below indicates the expected error rates at the different security levels. This feature is not available in Searching Mode. Security Level False Rejection Rate False Acceptance Rate Very High (1) 1/100 1/20,000 High (2) 1/200 1/5000 Medium (3) 1/1000 1/1000 Low (4) 1/5000 1/200 Very Low (5) 1/10,000 1/100 None (0)* 0 1 Password Only (6)** 0 1 Table 8: Security Thresholds *The Template Security Threshold level, None, should only be used for individual templates and not be applied as a global reader setting. When a level of None is selected the reader will not initiate a biometric authentication and will instead accept any user that enters a valid ID corresponding to an enrolled template. There are two options for this setting: a finger is required, but any finger is accepted (the default setting), or no finger is required. **The Template Security Threshold level Password Only should only be used for individual templates and not applied as a global reader setting. When a level of Password Only is selected for an individual template, the reader willl not initiate a biometric authentication and will instead prompt the user for a numeric password after the user has entered a valid ID corresponding to an enrolled template. The password entered must match the numeric password supplied by the user during the enrollment process. The Password Only Template Security Threshold level will not be available if an Extended ID Wiegand format is being used. 47
APPENDIX A: NOTICES 15 Appendix A: Notices The VeriSeries product line has been tested for compliance with all applicable international standards. The resulting approvals are listed below, and are additionally printed on the labeling located on the rear panel of the product. The power supply offered by Bioscrypt is CE approved and UL listed. V-Prox V-Pass FX V-Smart FCC, UL294, cul, CE (R&TTE) FCC, UL294, cul, CE FCC, UL294, cul, CE (R&TTE) 15.1 FCC Information to Users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. 15.2 FCC Class B Unintentional Radiators This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of more of the following measures: Reorient or relocate the receiving antenna; Increase the separation between the equipment and receiver; Connect the equipment into an outlet on a circuit different from that to which the receiver is connected; Consult the dealer or an experienced radio/tv technician for help. Warning: Changes or modifications not expressly approved by Bioscrypt Inc. could void the user s authority to operate the equipment. 15.3 CE Information to Users All VeriSeries readers have the CE mark, for compliance with CISPR22 /EN 55022 requirements. For European Union (EU) countries, V-Prox and V-Smart are compliant with CE under the R&TTE Directive, related to the radio transceivers that are part of their design. More information can be found regarding the CE R&TTE directive online at the European Union web site: http://www.europa.eu.int/comm/enterprise/rtte/index.htm 48
APPENDIX A: NOTICES 15.4 V-Prox, A, R: Information for Users* The V-Prox, A, R shall include an embedded HID contact-less proximity reader. This reader shall have the following characteristics: Transmit Frequency: 125 KHz Excite Frequency: 125 KHz 15.5 V-Smart, A, R: Information for Users The V-Smart, A, R shall include an embedded Gemplus Gemprox C2 MIFARE contactless smart card reader. This device shall be a radio-transceiver with the following characteristics: Operating Frequency Range: 13. 553 13. 567 MHz RF Power Rating: 0. 0 Watts RF Output Impedance: 50 Ohms *Within the European Community, use of the 125 khz band is not harmonized. Therefore this product requires notification to the National Regulatory Body and requires product registration for a particular country. If you intend to move this reader within the EU, please contact your distributor first in order to check if this reader is approved for use in that particular country. 49
APPENDIX B: E. U. CERTIFICATION DOCUMENTATION 16 Appendix B: E. U. Certification Documentation This appendix contains data related to the VeriSeries product line regarding the test procedures and Declarations of Conformity as required under the R&TTE directive by the European Union for all devices containing radio transmitters. The following Bioscrypt products contain radio transmitters: Name V-PROX, A, R V-SMART, A, R Model Number VPrx, A, R V-Smrt, A, R Hereby, Bioscrypt declares that the V-Prox, A, R and V-Smart, A, R are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. 16.1 Restrictions of Use 16.1.1 V-Prox Bioscrypt has notified and gained approval to sell the V-Prox in all EU countries except the ones listed below. There shall be no restrictions of use in all EU countries except the following for the V- Prox reader: Bulgaria Croatia Romania 16.1.2 V-Pass FX There shall be no restrictions of use in all EU countries for the V-Pass FX reader. 16.1.3 V-Smart Bioscrypt has notified and gained approval to sell the V-Smart in all EU countries except the ones listed below. There shall be no restrictions of use in all EU countries except the following for the V- Smart reader: Bulgaria Croatia Romania For latest product approval status and updates, please refer to the Bioscrypt web page at: http://www.bioscrypt.com. 50
APPENDIX B: E. U. CERTIFICATION DOCUMENTATION DECLARATION OF CONFORMITY FOR THE R&TTE DIRECTIVE 1999/5/EC APPPLICATION OF COUNCIL DIRECTIVE(S): MANUFACTURER S NAME/ADDRESS: EUROPEAN REPRESENTATIVE S NAME/ADDRESS: TEST LABORATORIES: R&TTE Directive 1999/5/EC Bioscrypt Inc. 505 Cochrane Drive Markham, Ontario. Ontario L3R 8E3 Neil McDonald 35 Jackson Crt., Hazlemere, High Wycombe Buckinghamshire, England HP157TZ UltraTech EMC Labs Inc. {ITI (UK)) accredited test facilities} 3000 Bristol Circle Oakville, Ontario, Canada L6H 6G4 EQUIPMENT TYPE/ENVIRONMENT: Short Range Device TRADE NAME / MODEL NO. : V-Prox,A,R, Model VPrx A, R GRANTEE'S NAME: Bioscrypt Inc. MAXIMUM H-FIELD @ 10m: -0. 6 dbµa/m TX FREQUENCY RANGE: 124. 33 to 127. 70 khz Rx FREQUENCY RANGE: 124. 33 to 127. 70 khz PRODUCT CLASS: 1 (integral inductive loop antenna with area < 30 m 2 ) RECEIVER CLASS: 3 Emission Designation: 3K37P0N Duty Cycle: ASK 20% duty cycle @ 100 ms (Duty Class: 4) STANDARD(S) TO WHICH CONFORMITY IS DECLARED: European Telecommunications Standards Institute (ETSI) ETSI EN 300-330-1 V1. 4. 1 (2005-06) Electromagnetic compatibility and Radio spectrum Matters (ERM); Short Range Devices (SRD); Radio equipment in the frequency range 9 khz to 25 MHz and inductive loop systems in the frequency range 9 khz to 30 MHz; Part 1: Technical characteristics and test methods I, the undersigned, hereby declare that the equipment under test as listed above complies with the applicable standards as specified by The R&TTE Directive 1999/5/EC. Manufacturer Legal Representative in Europe Shiraz Kapadia Neil McDonald Vice President Hardware & Operator s Director of Sales, EMEA Markham, ON Canada High Wycombe, England June 5, 2006 June 5, 2006 51
APPENDIX B: E. U. CERTIFICATION DOCUMENTATION DECLARATION OF CONFORMITY FOR THE EMC DIRECTIVE 89/336/EEC APPPLICATION OF COUNCIL DIRECTIVE(S): MANUFACTURER S NAME/ADDRESS: EUROPEAN REPRESENTATIVE S NAME/ADDRESS: TEST LABORATORIES: EMC Directive 89/336/EEC Bioscrypt Inc. 505 Cochrane Drive Markham, Ontario. Ontario L3R 8E3 Neil McDonald 35 Jackson Crt., Hazlemere, High Wycombe Buckinghamshire, England HP157TZ UltraTech EMC Labs Inc. { ITI (UK)) accredited test facilities} 3000 Bristol Circle Oakville, Ontario, Canada L6H 6G4 EQUIPMENT TYPE/ENVIRONMENT: Short Range Device TRADE NAME / MODEL NO. : V-Prox, A, R, Model VPrx, A, R GRANTEE'S NAME: Bioscrypt Inc. PRODUCT CLASS: 1 (integral inductive loop antenna with area < 30 m 2 ) RECEIVER CLASS: 3 MAXIMUM H-FIELD @ 10m: -0. 6 dbµa/m Tx FREQUENCY RANGE: 124. 33 to 127. 70 khz Rx FREQUENCY RANGE: 124. 33 to 127. 70 khz Emission Designation: 3K37P0N Duty Cycle: ASK 20% duty cycle @ 100 ms (Duty Class: 4) STANDARD(S) TO WHICH CONFORMITY IS DECLARED: European Telecommunications Standards Institute (ETSI) EN 301 489-1 V1. 6. 1 (2005-09) & EN 301 489-3 V1. 4. 1 (2002-08) Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 3: Specific conditions for Short-Range Devices (SRD) Operating on Frequencies Between 9 khz and 40 GHz I, the undersigned, hereby declare that the equipment under test as listed above complies with the applicable standards as specified by The EMC Directive 89/336/EEC. Manufacturer Legal Representative in Europe Shiraz Kapadia Neil McDonald Vice President Hardware & Operator s Director of Sales, EMEA Markham, ON Canada High Wycombe, England June 5, 2006 June 5, 2006 52
APPENDIX B: E. U. CERTIFICATION DOCUMENTATION DECLARATION OF CONFORMITY FOR THE LOW VOLTAGE SAFETY DIRECTIVE 73/23/EEC APPPLICATION OF COUNCIL DIRECTIVE(S): MANUFACTURER S NAME/ADDRESS: EUROPEAN REPRESENTATIVE S NAME/ADDRESS: TEST LABORATORIES: Low Voltage Safety Directive 73/23/EEC Bioscrypt Inc. 505 Cochrane Drive Markham, Ontario. Ontario L3R 8E3 Neil McDonald 35 Jackson Crt., Hazlemere, High Wycombe Buckinghamshire, England HP157TZ TÜV America Inc. 10040 Mesa Rim Road San Diego, CA 92121 EQUIPMENT TYPE/ENVIRONMENT: Short Range Device TRADE NAME / MODEL NO. : V-Prox, A, R, Model VPrx, A, R GRANTEE'S NAME: Bioscrypt Inc. PRODUCT CLASS: 1 (integral inductive loop antenna with area < 30 m 2 ) RECEIVER CLASS: 3 MAXIMUM H-FIELD @ 10m: -0. 6 dbµa/m Tx FREQUENCY RANGE: 124. 33 to 127. 70 khz Rx FREQUENCY RANGE: 124. 33 to 127. 70 khz Emission Designation: 3K37P0N Duty Cycle: ASK 20% duty cycle @ 100 ms (Duty Class: 4) STANDARD(S) TO WHICH CONFORMITY IS DECLARED: EN 60215: 1996+A1: 1996 Safety Requirements for Radio Transmitting. However product was tested according to IEC 60950-1: 2001 (1 st Edition) and EN 60950-1: 2001/A11: 2004 with reference to Clause 2. 2 SELV Circuits under CB Report reference No. 095-602924-000 I, the undersigned, hereby declare that the equipment under test as listed above complies with the applicable standards as specified by The Low Voltage Safety Directive 73/23/EEC. Manufacturer Legal Representative in Europe Shiraz Kapadia Neil McDonald Vice President Hardware & Operator s Director of Sales, EMEA Markham, ON Canada High Wycombe, England June 5, 2006 June 5, 2006 53
APPENDIX B: E. U. CERTIFICATION DOCUMENTATION DECLARATION OF CONFORMITY FOR THE R&TTE DIRECTIVE 1999/5/EC APPPLICATION OF COUNCIL DIRECTIVE(S): MANUFACTURER S NAME/ADDRESS: EUROPEAN REPRESENTATIVE S NAME/ADDRESS: TEST LABORATORIES: R&TTE Directive 1999/5/EC Bioscrypt Inc. 505 Cochrane Drive Markham, Ontario. Ontario L3R 8E3 Neil McDonald 35 Jackson Crt., Hazlemere, High Wycombe Buckinghamshire, England HP157TZ UltraTech EMC Labs Inc. {ITI (UK)) accredited test facilities} 3000 Bristol Circle Oakville, Ontario, Canada L6H 6G4 EQUIPMENT TYPE/ENVIRONMENT: Short Range Device TRADE NAME / MODEL NO. : V-Smart,A,R, Model V-Smrt A, R GRANTEE'S NAME: Bioscrypt Inc. MAXIMUM H-FIELD @ 10m: -12. 3 dbµa/m Tx FREQUENCY RANGE: 13. 56 MHz Rx FREQUENCY RANGE: 13. 56 MHz PRODUCT CLASS: 1 (integral inductive loop antenna with area < 30 m 2 ) RECEIVER CLASS: 3 Emission Designation: 10K2D1D Duty Cycle: 100% STANDARD(S) TO WHICH CONFORMITY IS DECLARED: European Telecommunications Standards Institute (ETSI) ETSI EN 300-330-1 V1. 5. 1 (2006-04) Electromagnetic compatibility and Radio spectrum Matters (ERM); Short Range Devices (SRD); Radio equipment in the frequency range 9 khz to 25 MHz and inductive loop systems in the frequency range 9 khz to 30 MHz; Part 1: Technical characteristics and test methods I, the undersigned, hereby declare that the equipment under test as listed above complies with the applicable standards as specified by The R&TTE Directive 1999/5/EC. Manufacturer Legal Representative in Europe Shiraz Kapadia Neil McDonald Vice President Engineering Director of Sales, EMEA Markham, ON Canada High Wycombe, England September 14, 2006 September 14, 2006 54
APPENDIX B: E. U. CERTIFICATION DOCUMENTATION DECLARATION OF CONFORMITY FOR THE EMC DIRECTIVE 89/336/EEC APPPLICATION OF COUNCIL DIRECTIVE(S): MANUFACTURER S NAME/ADDRESS: EUROPEAN REPRESENTATIVE S NAME/ADDRESS: TEST LABORATORIES: EMC Directive 89/336/EEC Bioscrypt Inc. 505 Cochrane Drive Markham, Ontario. Ontario L3R 8E3 Neil McDonald 35 Jackson Crt., Hazlemere, High Wycombe Buckinghamshire, England HP157TZ UltraTech EMC Labs Inc. { ITI (UK)) accredited test facilities} 3000 Bristol Circle Oakville, Ontario, Canada L6H 6G4 EQUIPMENT TYPE/ENVIRONMENT: Short Range Device TRADE NAME / MODEL NO. : V-Smart, A, R, Model: V-Smrt, A, R GRANTEE'S NAME: Bioscrypt Inc. PRODUCT CLASS: 1 (integral inductive loop antenna with area < 30 m 2 ) RECEIVER CLASS: 3 MAXIMUM H-FIELD @ 10m: -12. 3 dbµa/m Tx FREQUENCY RANGE: 13. 56 MHz Rx FREQUENCY RANGE: 13. 56 MHz Emission Designation: 10K2D1D Duty Cycle: 100% STANDARD(S) TO WHICH CONFORMITY IS DECLARED: European Telecommunications Standards Institute (ETSI) EN 301 489-1 V1. 6. 1 (2005-09) & EN 301 489-3 V1. 4. 1 (2002-08) Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 3: Specific conditions for Short-Range Devices (SRD) Operating on Frequencies Between 9 khz and 40 GHz I, the undersigned, hereby declare that the equipment under test as listed above complies with the applicable standards as specified by The EMC Directive 89/336/EEC. Manufacturer Legal Representative in Europe Shiraz Kapadia Neil McDonald Vice President Engineering Director of Sales, EMEA Markham, ON Canada High Wycombe, England September 14, 2006 September 14, 2006 55
APPENDIX B: E. U. CERTIFICATION DOCUMENTATION DECLARATION OF CONFORMITY FOR THE LOW VOLTAGE SAFETY DIRECTIVE 73/23/EEC APPPLICATION OF COUNCIL DIRECTIVE(S): MANUFACTURER S NAME/ADDRESS: EUROPEAN REPRESENTATIVE S NAME/ADDRESS: TEST LABORATORIES: Low Voltage Safety Directive 73/23/EEC Bioscrypt Inc. 505 Cochrane Drive Markham, Ontario. Ontario L3R 8E3 Neil McDonald 35 Jackson Crt., Hazlemere, High Wycombe Buckinghamshire, England HP157TZ TÜV America Inc. 10040 Mesa Rim Road San Diego, CA 92121 EQUIPMENT TYPE/ENVIRONMENT: Short Range Device TRADE NAME / MODEL NO. : V-Smart A, R, Model V-Smrt, A, R GRANTEE'S NAME: Bioscrypt Inc. PRODUCT CLASS: 1 (integral inductive loop antenna with area < 30 m 2 ) RECEIVER CLASS: 3 MAXIMUM H-FIELD @ 10m: -12. 3 dbµa/m Tx FREQUENCY RANGE: 13. 56 MHz Rx FREQUENCY RANGE: 13. 56 MHz Emission Designation: 10K2D1D Duty Cycle: 100% STANDARD(S) TO WHICH CONFORMITY IS DECLARED: EN 60215: 1996+A1: 1996 Safety Requirements for Radio Transmitting. However product was tested according to IEC 60950-1: 2001 (1 st Edition) and EN 60950-1: 2001/A11: 2004 with reference to Clause 2. 2 SELV Circuits under CB Report reference No. 095-602924-100 I, the undersigned, hereby declare that the equipment under test as listed above complies with the applicable standards as specified by The Low Voltage Safety Directive 73/23/EEC. Manufacturer Legal Representative in Europe Shiraz Kapadia Neil McDonald Vice President Hardware & Operator s Director of Sales, EMEA Markham, ON Canada High Wycombe, England September 14, 2006 September 14, 2006 56
APPENDIX C: PRODUCT DOCUMENTS 17 Appendix C: Product Documents This appendix contains the following product documents in the order listed: 1. Trademark Disclosure 2. Disclaimer 3. Bioscrypt One Year Limited Warranty Policy 4. Bioscrypt Return Policy and Procedures a. Billable Repair Policy b. 30 Day Return for Credit 5. Notes 57
APPENDIX C: PRODUCT DOCUMENTS C.1 Trademark Disclosures Bioscrypt has made every effort to provide disclosures when using trademarks owned by other companies. Trademarked designations appear throughout this publication. The publisher states that it is using the designations only for editorial purposes, and to the benefit of the trademark owner with no intent to infringe upon that trademark. The following trademarks are found in this manual: V-Prox, V-Pass FX, MV1210, MV1510 and MV1610 are trademarks of Bioscrypt, Inc. Microsoft, Windows 95, Windows 98, Windows NT, Windows ME, Windows 2000, and Windows XP are trademarks of Microsoft Corporation. HID is a trademark of HID Corporation. MIFARE is a registered trademark of Philips Electronics N. V. iclass is a trademark of HID Corporation. 58
APPENDIX C: PRODUCT DOCUMENTS C.2 Disclaimer The instructions in this document have been carefully checked for accuracy and are presumed to be reliable. Bioscrypt Inc. and its writers assume no responsibility for inaccuracies and reserve the right to modify and revise this document without notice. It is Bioscrypt s goal to supply accurate and reliable documentation. If you discover a discrepancy in this document, please e-mail your comments to support@bioscrypt.com, or contact Bioscrypt Technical Support at the telephone number listed below. No part of this publication may be placed in a retrieval system, transmitted, or reproduced in any way, including, but not limited to, photograph, photocopy, computer disk or other record, without prior agreement and written permission from: Bioscrypt Inc. 2101 Rosecrans Ave, Suite 1250 El Segundo, CA 90245 Phone: 310. 760. 4130 Toll Free: 866. 304. 7180 Web: http://www.bioscrypt.com Email: support@bioscrypt.com 59
C.3 Bioscrypt One Year Limited Warranty Policy APPENDIX C: PRODUCT DOCUMENTS Bioscrypt warrants to the original consumer purchaser ( Customer ) that new Bioscrypt products will be free from defects in material and workmanship for one year from the date the product was shipped from Bioscrypt. For replacement products the warranty on the replacement reader is the remainder of the warranty on the original product or ninety (90) days, whichever is longer. The Customer is responsible for making any claims for shipment damage (evident or concealed) with the freight carrier. Bioscrypt must be notified within thirty days of shipment of incorrect materials. If a defect is discovered, Bioscrypt's sole obligation shall be to repair or replace the Bioscrypt product(s) at its sole discretion at no charge, provided it is returned to Bioscrypt during the warranty period and is shipped freight and insurance prepaid. Merchandise must be properly packaged to prevent damage during shipping. Before returning a Bioscrypt product, contact Bioscrypt Technical Service to obtain a Return Material Authorization (RMA) number. No product may be returned whether in warranty or out of warranty without first obtaining approval from Bioscrypt. The model number, invoice number, and serial number may be required for warranty service. This warranty shall not apply to any product or any part of a product, which in the judgment of Bioscrypt, has been subjected to misuse, negligence, alteration, accident, improper maintenance, or damage by excessive physical or electrical stresses. Tampering, such as opening the housing of a biometric reader or replacing parts will void this warranty. The warranty is void if the serial number of the Bioscrypt product has been defaced, altered, or removed or if the product has been modified. Repair and replacement parts will be furnished on an exchange basis and may be either reconditioned or new. All replaced parts or products become the property of Bioscrypt. This warranty may also be voided for failure to comply with Bioscrypt s return policy. The warranty is not applicable to: Abnormal wear and tear. Damage caused during installation. Damage caused by the equipment or system with which the biometric reader is used. Damage caused by modifications or repairs not made or authorized by Bioscrypt. Damage caused by improper packaging. Damage caused by lack of ESD protection. Merchandise that is determined to be stolen. All VeriSeries readers have an operating temperature range of 0-60 Celsius (32-140 Fahrenheit). In addition, the VeriSeries product line has a relative humidity operating range of 0-95% non-condensing. Any reader used outside that temperature or humidity range requires an enclosure with thermal or humidity control that can maintain a consistent environment within the stated operating ranges. The newest Bioscrypt VeriSeries products are designed to be weather resistant but no sensor technology exists today that can work in all weather environments. If a Bioscrypt VeriSeries product is not used in a completely indoor environment, then a protective enclosure is required to shield the reader from moisture, dust, other contaminants and temperatures outside the stated operating range. Product failures resulting from exposure to the conditions are not covered under the product warranty. For outdoor installations, Bioscrypt does offer an enclosure to protect the reader from exposure to moisture, dust, other contaminants and temperatures outside stated operating range. To maintain the Bioscrypt warranty, the VeriSeries reader must be installed in a Bioscrypt certified outdoor enclosure. When used properly, this enclosure will protect VeriSeries readers in most environments, but not all. The Customer is responsible for determining whether the offered enclosure will appropriately shield VeriSeries readers in their specific installation. Products failures resulting from exposure to moisture, dust, other contaminants and temperatures outside stated operating range, even if an enclosure is used, are not covered under the product warranty. This warranty is exclusive and in lieu of all others, whether oral or written, expressed or implied. Bioscrypt specifically disclaims any and all implied warranties, including without limitation, warranties of merchantability and fitness for any particular purpose. No Bioscrypt dealer, agent, or employee is authorized to make any modification, extension or addition to this warranty. 60
APPENDIX C: PRODUCT DOCUMENTS C.4 Bioscrypt Return Policy and Procedures Bioscrypt must be notified within thirty days of the date that a defect is discovered. Bioscrypt will then issue a Return Material Authorization (RMA) number which the Customer must include with all correspondence and display on the outside of the shipping container when returning the product. Any products returned later than 30 days after issuance of an RMA may be subject to review as to whether the authorization to return is still warranted. All Bioscrypt products must be shipped freight and insurance prepaid, in the original shipping container or equivalent. A written description of the defect together with a copy of the invoice and the name of the Dealer who sold the Bioscrypt product must be shipped with the product. All defects must be reproducible at Bioscrypt s location to qualify for this limited warranty. For shipping addresses and return merchandise authorization contact Bioscrypt Technical Support. Warranty repairs do not re-initiate the warranty period. For repaired or replaced products the warranty on the replacement reader is the remainder of the warranty on the original product or 90 days, whichever is longer. All repairs are completed on a First-in; First-out (FIFO) basis. Bioscrypt will return a repaired or replacement product via ground freight and insurance prepaid. If the Customer desires an airfreight or other expedited return shipping method, then they must agree to pay for the expedited shipping. Returned products that are found to be free of defects may be subject to a $150. 00 handling fee and will be returned at the Customer s expense. Billable Repair Policy By shipping product to Bioscrypt using the RMA provided by the Technical Support Department, you are agreeing to the following terms: For all non-warranty repairs or billable repairs, the customer will be responsible for charges associated with parts, labor and shipping/freight to and from the Bioscrypt repair facility. Once the product is evaluated/inspected by a repair technician, Bioscrypt will provide the customer via e-mail with a written estimate of the aforementioned charges. If any discrepancies arise between the final cost and the initial estimate, the customer will be notified. The customer shall approve any estimate for non-warranty repairs or billable repairs and shall pay the estimated charges before the equipment is repaired. In the event the customer fails to either: (a) pay the estimated charges within 60 days of such estimate; or (b) arrange for return of the un-repaired equipment to the customer at customer s cost, Bioscrypt will consider the equipment abandoned and will dispose of the equipment. 30 Day Return for Credit Bioscrypt is a leading biometric company, specializing in finger-scan and verification systems. We are confident that customers will be pleased with Bioscrypt products. However, if you are not, and you purchased your merchandise directly from Bioscrypt, new products can be returned for credit within the first 30 days under the following conditions: You have received an RMA from Bioscrypt Technical Support and the item is returned in accordance with the Bioscrypt Return Policy and Procedures. Return Items are accompanied by proof of purchase. All original materials (accessories, manuals, CDs) are returned with the item. The item is in re-sellable condition. If there are any questions regarding re-sellable condition Bioscrypt will have the final decision as to whether an item can be returned, exchanged, and if a restocking fee will apply. If you did not purchase your product directly from Bioscrypt Inc, please contact your retailer for their return policy. 61
C.5 Important Note Regarding Batteries APPENDIX C: PRODUCT DOCUMENTS DANGER! RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO LOCAL ORDINANCES. If this equipment is provided with a replaceable battery and replacement by an incorrect type may result in an explosion. Note: These batteries are not field replaceable. If replacement is required, this Reader should be returned to Bioscrypt Service for replacement of the battery. 62
REFERENCES 18 References B & B Electronics offers an Application Note on RS-485 devices, system configuration, and termination. B & B Electronics 707 Dayton Road P. O. Box 1040 Ottawa, IL 61350 (815)433-5100 http://www.bb-elec.com Robust Data Comm provides services and a vast amount of information at their WWW site. Robust Data Comm, Inc. St. Paul, MN 55112 (612)628-0533 http://www.robustdc.com The Specification is formally named TIA/EIA-485-A and can be purchased from Global Engineering Documents: http://global.ihs.com National Semiconductor provides a number of Application Notes: http://www.national.com/an/an/ Belden Wire and Cable Company offers a variety of cables suitable for RS-485 use and has a number of technical papers: http://www.belden.com Alpha Wire Company offers a variety of cables suitable for RS-485 use and has a number of technical papers: http://www.alphawire.com Cisco Systems, Inc. provides a comprehensive guide to Ethernet 802. x standards and implementation issues: http://www.cisco.com/univercd/cc/td/doc/cisintwk/ito_doc/ethernet.htm Charles Spurgeon provides an excellent online Ethernet resource: http://www.ethermanage.com/ethernet/ethernet.html The CE R&TTE directive is outlined on the EU website at: http://www.europa.eu.int/comm/enterprise/rtte/index.htm 63
19 Bioscrypt Contact Information BIOSCRYPT CONTACT INFORMATION Technical Support Contact Information: Telephone: +1 866.304.7180 (toll free for Canada and US) +1 310.760.4130 (direct) Fax: +1 310.760.4137 Email: Web: Hours: Address: support@bioscrypt.com http://www.bioscrypt.com 5:30A 5:00P PST (Monday Friday) Bioscrypt Inc Technical Support / RMA Dept 2101 Rosecrans Ave, Suite 1250 El Segundo, CA 90245 USA Corporate & Canadian Office 505 Cochrane Drive Markham, ON, Canada L3R 8E3 T +1 905.940.7750 F +1 905.940.7642 www.bioscrypt.com U. S. Office 2101 Rosecrans Ave, Suite 1250 El Segundo, CA 90245 T +1 310.760.4101 F +1 310.227.8038 64 U. K. Office 35 Jackson Court, Hazlemere High Wycombe, Buckinghamshire England HP15 7TZ T +44 (0) 14.9481.4404 F +44 (0) 14.9481.5513