Impact The Way You Connect Impact Telecom Commercial Services Hosted PBX SIP Trunking Local Phone Service Toll Free Origination and Termination Domestic and International Long Distance SMS Messaging Data Services www.impacttelecom.com
About Us Impact Telecom, a leader in the telecommunications market for more than 25 years, delivers flexible and effective voice, data, and messaging services to businesses, carriers and homes in the United States and Canada. Impact owns and operates a state-of-the-art network carrying billions of minutes and messages monthly, using one of the largest implementations of an IP-based network connected to a nationwide Feature Group D network. Impact Telecom has bilateral agreements with more than 50 international carriers and more than 200 premium interconnects with international PTTs or in country directs. Impact is led by an experienced team with decades of industry expertise, delivering the highest-quality service at competitive rates. What we have to offer HIGH-QUALITY, COMPETITIVELY-PRICED PRODUCTS TIER 1 CAPABILITIES AND SMALL BUSINESS ATTENTION GLOBAL COVERAGE Our commercial product portfolio includes: Hosted PBX SIP trunking Local phone service Toll free origination and termination Domestic long distance International long distance SMS messaging Data services Although Impact Telecom is big, we never lose sight of the personal service, transparent operations, and dedicated support that makes us right for customers of all sizes. You are never too small to get top level attention from Impact Telecom. Impact Telecom also specializes in international long distance and is strongly positioned in the international market. Our global relationships enable us to provide high-quality call completion to any destination around the world. THE IMPACT TELECOM NETWORK With the first implementation of a 100% native VoIP network with ubiquitous Feature Group D coverage in the United States, Impact Telecom can originate and terminate traffic virtually anywhere over our own network. Impact Telecom operates one of the few private nationwide IP networks that can interface with SS7, ISDN, DTMF and IP protocols. Our network design incorporates various next-generation soft switches and application servers/devices that utilize both SIP protocols and legacy TDM-based switches. Impact Telecom s network allows current TDM-based companies to access the enhanced capabilities and products of our IP-based network while still maintaining legacy architecture. Impact Telecom Network Map
About Us Who we offer services to BROAD AND DIVERSE CUSTOMER BASE Commercial We serve a wide range of commercial clients from small businesses to large enterprises with a nationwide or international presence, and leverage deep expertise in many sectors including retail, education and manufacturing. Wholesale Impact Telecom is a proven leader providing services to domestic and international telecommunications providers from complex, high-volume Tier 1 traffic to customized services for rural CLECs and other small providers. We support billions of minutes and messages monthly for wholesale traffic alone. Residential We have a growing base of more than half a million local, long distance and international long distance customers in the United States and Canada. What we re known for CUSTOMER COMMITMENT OPERATIONAL EXCELLENCE SWIFT RESOLUTION With a rich heritage and over 25 years of experience in the telecommunications industry, Impact Telecom serves more than half a million commercial, carrier and residential customers in the United States and Canada. Our ongoing client commitment is to deliver the best overall value while fulfilling our promise of satisfaction and loyalty. Our customers are our top priority and our entire organization is dedicated to providing the highest-quality service, leveraging proven technologies, and developing solutions that make sense for our customers. Impact Telecom uses innovative systems and procedures to ensure both quality and savings. Our dedicated staff will manage your setup and testing process in an optimal period of time. Our traffic monitoring systems are integrated with our proprietary routing algorithms and deliver real time adjustments to traffic, to account for multiple routes and vendors ensuring high-quality of service at all times. The Impact Telecom support system combines U.S.-based experts with advanced self-service tools and a unified resolution system that ensures customer issues are addressed immediately. Our account management team in cooperation with network operations centers utilize real time monitoring tools to address issues regarding ASR, ACD, PDD, release cause codes, port capacity and much more. Service change requests and tickets can be submitted via email, phone or through our self-service portal which can also generate reports. We are known for: Customer commitment Reliability Operational excellence Best support system
Our Services HOSTED PBX ImpactConnect Hosted PBX is a phone service for businesses that s hosted in the cloud, therefore there is no need for costly startup fees or complex equipment. Our service includes free state-of-the-art Polycom phones * and a wide array of features including unlimited local and long distance calling. It s quick to set up, convenient, and easy to use. ImpactConnect Hosted PBX starts at just $24. 99** per user Advanced features Unlimited local and long distance calling FREE Polycom SoundPoint 335 phone * (other phones available at additional cost) Major Features Telephone Number Auto Attendant Remote Office 3-way Calling Soft Phone Client Call Blocking Do Not Disturb Fax-and Voicemail-to-Email Smartphone App Call Forwarding Selective Call Rejection Music on Hold Desk/Office Phone Options Polycom Soundpoint IP 335 This phone is included in your monthly plan for FREE Polycom Soundpoint IP 450 Polycom Soundpoint IP 550 Polycom SoundPoint IP 650 SIP-based IP Conference Phones Polycom Soundstation 5000 Polycom Soundstation 6000 Polycom VVX300 Polycom VVX310 Polycom VVX400 Polycom VVX410 Polycom VVX500 Polycom VVX600 Polycom VVX600 ADD OR CHANGE USERS QUICKLY AND EASILY CALL FROM THE OFFICE, AT HOME, OR ON THE ROAD ADVANCED TECHNOLOGY FOR BOTH SMALL AND LARGE BUSINESSES With ImpactConnect Hosted PBX there is no need to rely on a dedicated analog line for each phone. ImpactConnect provides customers the flexibility to support any number of users, making changes easy to implement. * Phone included in standard ImpactConnect monthly plan. Terms and conditions apply. * * Terms and conditions apply. Pricing subject to change. Excludes Alaska and Hawaii. These phones are available at an additional cost. Terms and conditions apply. Because it s through the cloud, employees can be office-or home-based, on the road, or in another country, and still make and receive calls as if they were in the office. Unlike traditional PBX services, Impact- Connect Hosted PBX allows small businesses to utilize an advanced technology phone system that has previously been reserved only for large businesses. With quick and easy installation, free advanced Polycom phones, and unlimited local and long distance calling, businesses of all sizes can start enjoying the benefits of our services right away.
Our Services LOCAL PHONE SERVICE POTS Impact Telecom is a CLEC (Competitive Local Exchange Carrier) licensed to operate in 49 states and the District of Columbia. Our POTS (Plain Old Telephone Service) line products range from a basic line for facsimile to feature-rich lines with unlimited domestic long distance. Impact has outstanding call quality and reliability throughout the country at a very competitive price. SIP TRUNKING Impact Telecom began providing high-quality SIP (Session Initiated Protocol) solutions in 2006. Our customizable and scalable SIP solutions can meet customer business demands as needs change. SIP is a robust digital solution that delivers high-quality voice and data service. Using dynamic bandwidth allocation, Impact Telecom amplifies the capabilities of SIP, allowing for on-demand paths which can be used for calling and unified communication features. Impact SIP Nationwide FEATURES Unmetered local, domestic long distance and toll free calls Competitive international long distance rates Free Impact IP to IP calling Codec G.711 and G.729 available BYOB (Bring Your Own Bandwith option) Impact SIP Local FEATURES Unmetered local calls Competitive long distance and toll free rates Free Impact IP to IP calling Codec G.711 and G.729 available BYOB (Bring Your Own Bandwith option) TOLL FREE SERVICE Toll free service is a core component of many successful enterprises. It creates a critical contact point between businesses and customers, delivers quick transactions, efficiently resolves complaints and can be a key revenue driver. Impact Telecom understands the mission-critical nature of toll free services, and delivers a toll free origination product that matches your enterprise demands. LONG DISTANCE Impact Telecom offers the most competitive domestic and international long distance rates on the market. Our wide-reaching global network proves its reliability to millions of users around the world every day. Impact offers switched and dedicated access methods to suit customer needs and scalability. DOMESTIC LONG DISTANCE INTERNATIONAL LONG DISTANCE All traffic terminates on our own network, guaranteeing the highest quality and reliability. Impact offers competitive long distance pricing for the U.S. and Canada, including flexible plan options. Benefits: Long distance service available nationwide Low prices you can rely on One easy-to-understand invoice Keep your current phone number(s) Scalable Flexible plans Dependable quality Industry-leading reliability Our international termination solutions are backed by a state-of-the-art network, carrying billions of minutes and messages per month. We terminate international traffic for more than half a million of our own commercial and residential customers to our carrier partners in destinations worldwide. Benefits: Monitored and tested daily to ensure superior performance Industry-leading quality and reliability at affordable rates Flexible plans and programs to meet customer international long distance needs Specializes globally in these areas: Canada, Mexico, Latin America, Western Europe, Eastern & South Eastern Europe, Middle East, and Asia & Asia Pacific
Our Services DATA SERVICES We understand that businesses need a variety of dependable services to run smoothly every day. With scalable access methods ranging from DSL to gigabit Ethernet, Impact provides reliable and secure business connectivity options to meet the customer demands. Impact Telecom offers solutions including dedicated Internet access and private line solutions. No matter which access or bandwidth option customers choose, we deliver reliable, high-quality service on our own Tier 1 IP network. Options: DIA (Dedicated Internet Access) Speeds from 384K to 10Gbps Private Line Speeds from 1.544Mbps to 1Gbps 10Gbps DIA 1Gbps private line Security and Privacy For customers looking for a solution that can handle private data networking, or transmission of data between national and international business locations, Impact offers private line service, which allows for the transfer of private, critical data among businesses at speeds up to 1Gbps, with the highest level of security. Our unmatched network security and in-house expertise provides 24 x 7 monitoring, management and technical support. Our services enable fast and consistent upload and download speeds that are backed by performance service level agreements (SLAs). Highest level of security 24x7 monitoring, management and technical support Fast and consistent upload and download speeds our own network scalable easy to use competitive pricing Impact Telecom Impact Telecom is a leader in the telecommunications market delivering flexible and effective solutions to businesses, homes, and carriers. We are comprised of a family of brands, all dedicated to innovation, affordability and execution. Impact Telecom owns and operates a state-of-the-art Voice over IP network carrying billions of minutes and messages every month, including one of the largest implementations of an IP-based network connected to a nationwide Feature Group D (FGD) network. Led by an experienced team of professionals, Impact is committed to delivering quality services at competitive rates. With decades of industry expertise throughout the organization, Impact has an understanding of the challenges customers face selecting a telecommunications provider. Impact Telecom focuses on customer service, technology innovation and operational efficiency. INNOVATIVE SOLUTIONS. CUSTOMER SATISFACTION. MEANINGFUL SAVINGS. Our commitment to our customers is the foundation of our success, and we take it very seriously. Scan code to learn more. Every Impact Telecom customer receives our commitment to: Listen before we act. Verify before we execute. Leverage proven technologies. Ensure the highest level of quality. Respond promptly to inquiries. Develop solutions that make sense for our customers. Contact us to find out more about the value of our products and services. We are always available at 866-557-8919 and by email at commercialsales@impacttelecom.com 433 East Las Colinas Blvd. Suite 500 Irving, TX 75039 www.impacttelecom.com 9000 E Nichols Ave. Suite 230 Englewood, CO 80112 CCC0115V2