MARKET BRIEF Plug and Play: Managed IP Telephony

Size: px
Start display at page:

Download "MARKET BRIEF Plug and Play: Managed IP Telephony"

Transcription

1 MARKET BRIEF Plug and Play: Managed IP Telephony Sponsored by: NEC William Stofega September 2006 IP TELEPHONY: BENEFITS AND CHALLENGES Global Headquarters: 5 Speen Street Framingham, MA USA P F After years of hype, IP telephony has made the shift from an emerging technology to a viable business solution. IP telephony is gaining accelerated business adoption because it provides measurable cost savings, simplifies the delivery and management of communications, and facilitates convergence for more flexible business practices. Beyond lowering costs for enterprise customers, IP telephony addresses and solves real problems businesses face on a daily basis thus driving value as well as lowering operational expenditures. Today the typical business telephony situation is a fragmented, multi-generation environment of several dimensions:! Premise equipment is a mix of PBXs, key systems, and desktop phones from a variety of vendors and suppliers.! The access and transport facilities associated with voice are a hodgepodge of private trunk lines, POTS, Centrex, ISDN, Internet, and data networks.! Contracts and bills come from multiple telephone companies, maintenance firms, and equipment suppliers. IP telephony represents an opportunity to eliminate redundant infrastructure, manage all voice and data communications via a single Internet network with a single provider, and deploy the same telephony solution in every branch office one that can be administered and managed remotely from a Web-based interface by in-house staff. Through integration of business applications and communications, companies can also improve their business efficiency and effectiveness to realize a competitive advantage and grow top-line revenue. However, IP telephony also brings with it technical challenges related to converged networking and very high requirements for quality and reliability of voice communications. Particularly for smaller businesses, the tremendous business benefits that result from network convergence are offset by resource limitations at a company whose primary business is not voice communications. Often, the typical SMB does not have the time, expertise, or money to administer and monitor a converged network and make equipment updates and upgrades that are necessary to deliver secure and reliable voice communications that meets user expectations.

2 Fortunately, a purchased system is just one of several solutions available for IP telephony. This White Paper will discuss the various implementation options available to companies, and how a managed approach to IP telephony provides compelling financial and administrative advantages for SMBs. IP Telephony: The Traditional Approach As mentioned above, purchasing, installing, and managing your own IP PBX is often the most popular route for companies who have the budget and resources to maintain a long-term capital investment in IP telephony. The "do it yourself" model follows a traditional framework for IP telephony that was most prevalent during the halcyon days of the TDM PBX. In light of the complexities of IP telephony and convergence, the downward pressure on budgets, and the scarcity of affordable skilled resources, it is expected that a substantial percentage of these companies will in fact consider outsourcing as a potential strategy. This is especially the case for medium and small businesses lacking in-house technical expertise. With the "do it yourself" model, customers purchase an IP PBX, "converged" applications, implementation, maintenance, and carrier services from a variety of suppliers and deploy the system on their premises. On the plus side, the customer has complete control over system management, maintenance, and support of the system. However, disadvantages to this model include a substantial upfront capital investment, a skilled technical staff and tool set to manage and maintain the system, and the responsibility for system upgrades. Also, the entire process of purchasing hardware, applications, and carrier services is repeated on average every 8 10 years given the historical trends purchasing trends. In addition, the customer must coordinate activities with multiple vendors and service providers for service provisioning and problem resolution. Hosted IP Telephony Businesses with limited IT resources and funding for IP telephony projects may consider subscribing to hosted services such as IP Centrex or hosted IP telephony. IDC defines hosted IP voice service as an IP-based call management server housed in a carrier's central office or a service provider's network operations center that is scalable and sharable across many users. It delivers all of the features of a PBX and supports many functions not available on traditional PBX systems such as remote user, find me/follow me, Web-based management, and desktop integration. The service delivery model is a flat-rate monthly recurring cost per seat that incorporates local calls, long distance calls, Internet access, and call features. There are many names used to describe IP-hosted voice services. Other names for this include outsourced PBX, virtual PBX, virtual key telephone system, IP Centrex, or simply "ditching the switch." IDC differentiates hosted IP voice services from several other services that are closely related. These include: 2 # IDC

3 ! Centrex IP. This means IP enabling the traditional Centrex Class 5 circuit switch with IP interfaces or IP adjunct equipment to deliver Centrex services over an IP network. A typical deployment example is the use of IP trunking to extend a Class 5 switch's Centrex capability. The key to Centrex IP is that Centrex features remain resident in the traditional circuit switch and are the same for IP and legacy endpoints.! Hosted IP PBX. Some companies purchase an IP PBX and find it effective to locate the PBX platform offsite in a third-party datacenter. The datacenter delivers the security, environment, and resources to ensure reliable 24x7 service. This is a datacenter-hosting model, similar to hosted Web sites. It is primarily a real estate and managed services business model. It is fundamentally different from the hosted IP voice service model, which is scalable across a theoretically unlimited user base and is constantly upgraded with new technology and feature sets.! Hosted IP telephony. There are a handful of service providers that use telcograde technology to offer scalable, network-based business telecommunications. These companies push the PBX intelligence into the network cloud to deliver services internal and external to the corporate network. These companies position themselves as managed services providers. IDC differentiates them from hosted IP voice service providers because their infrastructure is not based on open standard IP call agents, but rather on a proprietary TDM-based architecture. Both the IP Centrex and hosted IP telephony options hold great financial appeal for customers because the upfront capital expense is replaced by a monthly recurring operational expense. Also, the service provider assumes responsibility for service delivery according to a stated service level agreement (SLA). These options are attractive for several other reasons:! They allow the business to focus on its core business activities and rely on SLAs to ensure that its service provider maintains a ready-for-business solution.! They provide protection against technology obsolescence.! They are easy to understand a single monthly recurring price includes all costs (no need to budget for unexpected or fluctuating operational expenditures).! They allow companies to translate capital expenditures into operational expenditures.! They obviate the need for the business to maintain up-to-date in-house technical expertise and management tools.! Critical areas such as security and QOS can be monitored on a 24x7 basis. In exchange for these benefits, however, the customer must accept reduced flexibility, customizability, and a heavy reliance on the service provider IDC #

4 Understandably, many businesses are reluctant to cede management control, security, and even visibility into mission-critical business communication, and IDC survey data provides some validation regarding these concerns. Figure 1 clearly points to concerns regarding a hosted solution. FIGURE 1 Primary Reasons for Selecting IP PBX Q. What was the primary reason you chose an IP PBX versus a network-based solution like IP Centrex? Dont know (2.8%) Service not available (11.1%) Lack of customization capabilities (13.9%) Did not want phone system outsourced (44.4%) Lack of features (27.8%) n = 36 Source: IDC Enterprise VOIP Survey 2005 The Best of Both Worlds: Managed IP Telephony A managed IP telephony model combines the strengths of a purchased model with those of a hosted service. In a managed IP PBX service scenario, the customer owns the PBX but contracts with an outside party, such as a telecommunications service provider, to manage and monitor the PBX from a remote location. The IP telephony equipment is deployed on the customer's premises and supports tight integration with the customer's applications and databases. This onsite integration results in the desired levels of management control, security, a rich set of calling features, and total flexibility for application integration. 4 # IDC

5 Like a hosted service, managed IP telephony outsources ongoing system administration, management, maintenance, support, and updates. In many cases there are different levels of service available, including a basic service that may include only QoS monitoring and failure alerts, while more sophisticated levels of service may include security and remote backup. Effectively, the service allows the customer to realize the full suite of benefits of outsourcing while enjoying shared management control, security, and communications flexibility. End users also enjoy a level of support they might not have had previously while supplying instant access to new services and updates. Typically, managed IP telephony services also include the planning, design, and integration of the system prior to the "turning" on of the service. From a financial perspective, managed IP telephony allows companies to translate capital expenditure into predictable operational expenditures with low upfront expenses. This service configuration is especially popular with those customers who are uncomfortable with learning the technical issues behind running an IP-based telephony system. In addition, managed IP PBX users are more likely to utilize and develop specialized applications that are intricately coupled to their voice system. As seen in Figure 2, IDC survey data indicates the management areas that businesses are most interested in outsourcing. FIGURE 2 Features Included in Managed IP Telephony Contract Q. Which of the following are included in your managed IP telephony contract? Total answering Software and hardware upgrades Security monitoring Quality of service management and monitoring Other (number of respondents) Source: IDC Enterprise VOIP Survey IDC #

6 Much of the benefit of moving to IP telephony is the ease of integration of proprietary business applications and databases with the business communications system. A managed solution allows for a tighter integration with existing applications and databases allowing for greater customization resulting in a more productive experience for the employee. CONCLUSION! IDC believes that although VoIP can reduce costs and enable seamless mobility and connectivity, an often overlooked capability is customization. Customization will allow employees to create simple applications that can help make their jobs less stressful. Some customization will of course be welcomed by corporate IT managers, but limits must be imposed on how much customization can take place.! Although the option to completely outsource through services such as IP Centrex are available, many enterprises will prefer to maintain some control over their CPE and thus tend to deploy a managed solution.! Maintaining some control over the IP PBX allows for tighter integration with existing applications and infrastructure.! Large corporations often employ a professional staff dedicated to keeping their data and telecommunications networks performing at an optimum level. Still, convergence requires that networks perform within very narrow set of parameters. Thus, proper assessment of both LAN and WAN are key to a successful VoIP implementation.! Upgrades to network infrastructure should be discussed in the context of improving performance of data applications as well as preparation for a bulletproof IP telephony implementation.! IP telephony implementation is not just about deploying new technology, it also implies cultural change to the end user and IT staff with regard to how the new system is supported and integrated into the business environment. These issues need to be mapped out well before the last handset is deployed to the desktop.! It is important to make sure customers walk before they run and that their basic telephony needs are well met before proceeding to the more complex levels of an IP deployment schedule.! A well thought-out deployment plan includes beta test with select end users to ensure a group of end users. This validates the technology as well as anticipates the problems that might occur. Flash cuts of entire networks should be avoided at all costs. 6 # IDC

7 How NEC Can Help NEC Unified Solutions' Managed IP Telephony Service (MIPT) provides SMB customers with a means of realizing the competitive benefits of IP telephony while minimizing their technology risks, business risks, and financial investment. With no upfront costs, this monthly subscription service provides customer with an onsite NEC UNIVERGE platform, converged applications, and a full complement of professional and managed services, including:! Network readiness assessment! System design and installation! 24x7 monitoring and incident resolution! Maintenance of IP telephony equipment! Management of software updates! Ongoing trend analysis and recommendations! Dedicated customer service manager The MIPT service is offered with Essential and Comprehensive options, which differ in the level of support for the customer's IP network (routers and Layer 2/3 switches) supporting transport of VoIP packets:! Essential MIPT service provides full management of IP telephony infrastructure and applications with regard to availability, QoS and software updates, as well as monitoring and incident management of the supporting data infrastructure.! Comprehensive MIPT service provides complete turnkey management of both the IP telephony and supporting IP network so that customers and their IT staffs can focus on their core competencies. Monitoring is conducted remotely from NEC's state of the art Network Operations Center, which integrates best-of-breed monitoring systems, customized notification and escalation paths, and a secure customer Web portal that provides real-time visibility into IP telephony availability and performance IDC #

8 With NEC's Managed IP Telephony service, customers enjoy:! Improved business productivity! A dedicated, feature-rich IP telephony platform! Total system flexibility and customization! Service availability, reliability, and quality backed by service-level guarantees! Lower cost of ownership at a predictable monthly rate With over a century in manufacturing and installing telecommunications equipment, NEC has the expertise and resources SMBs need to implement a successful IP telephony experience. Customers benefit from NEC's complete life-cycle approach to IP telephony, from network readiness assessments to design and installation to day 2 support. Copyright Notice External Publication of IDC Information and Data Any IDC information that is to be used in advertising, press releases, or promotional materials requires prior written approval from the appropriate IDC Vice President or Country Manager. A draft of the proposed document should accompany any such request. IDC reserves the right to deny approval of external usage for any reason. Copyright 2006 IDC. Reproduction without written permission is completely forbidden. 8 # IDC

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Converged Business Networks: Simplifying Network Complexity Sponsored by: Level 3 Melanie Posey November 2010 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Making the Move to VoIP: Total Cost of Ownership (TCO) for Small Business

Making the Move to VoIP: Total Cost of Ownership (TCO) for Small Business L e a r n i n g C e n t e r S e r i e s Making the Move to VoIP: Total Cost of Ownership (TCO) for Small Business Straight Talk About Costs by John Macario President, Savatar Table of Contents ABSTRACT.............................................1

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Which. Hosted vs On-Premises UC: is right for your. business?

Which. Hosted vs On-Premises UC: is right for your. business? Which Hosted vs On-Premises UC: is right for your business? Hosted vs On-Premises UC: Which is right for your business? When considering your next phone system, there are lots of choices available today.

More information

Making the Move to VoIP Total Cost of Ownership (TCO)

Making the Move to VoIP Total Cost of Ownership (TCO) Making the Move to VoIP Total Cost of Ownership (TCO) xo.com Making the Move to VoIP: Total Cost of Ownership (TCO) Straight Talk about Costs Contents Abstract 3 Introduction 3 Needs of businesses are

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Network Consulting Services Lead Enterprise Transformation Sponsored by: HP Leslie Rosenberg February 2011 Curtis Price Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R A d v a n c e d I P S e r v i c e s w i t h A T & T ' s M P L S - E n a b l e

More information

Managing Data, Voice, and Converged IP Networks

Managing Data, Voice, and Converged IP Networks Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com I D C E X E C U T I V E B R I E F Managing Data, Voice, and Converged IP Networks April 2005 Adapted

More information

Session II: Hosted & Managed VOIP

Session II: Hosted & Managed VOIP Session II: Hosted & Managed VOIP An Educational Session Presented to the ITPX / NCUG 2011 Conference April 11, 2011 ~ 1 ~ Deploying VOIP: Multiple Approaches Training? Disaster Recovery? Support? Staffing?

More information

VitalPBX. Hosted Voice That Works. For You

VitalPBX. Hosted Voice That Works. For You VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Customer Needs and Strategies IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Mary Johnston Turner IDC OPINION IT as a service (ITaaS) represents a fundamentally

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

Deploying Broadband Phone Solutions Designed for Small and Medium Businesses

Deploying Broadband Phone Solutions Designed for Small and Medium Businesses W H I T E P A P E R Deploying Broadband Phone Solutions Designed for Small and Medium Businesses Deploying Broadband Phone Solutions Designed for Small and Medium Businesses Small and Medium Businesses

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

I D C T E C H N O L O G Y S P O T L I G H T. K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market

I D C T E C H N O L O G Y S P O T L I G H T. K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market I D C T E C H N O L O G Y S P O T L I G H T K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market March 2015 Adapted from U.S. Business Hosted IP Voice Services 2013 2017 Forecast

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R F l e x i b l e N e t w o r k - B a s e d, E n t e r p r i s e - C l a s s I P

More information

Improving Small Business Profitability by Optimizing IT Management

Improving Small Business Profitability by Optimizing IT Management I D C E X E C U T I V E B R I E F Improving Small Business Profitability by Optimizing IT Management Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Networking Skills in North America: Trends, Gaps, and Strategies Sponsored by: Cisco Learning Institute Cushing Anderson Marianne Kolding May 2008 Susan Lee Global Headquarters: 5 Speen Street

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Return on Investment With Voice Over IP Linda Mills Vice President, Voice Applications MCI

Return on Investment With Voice Over IP Linda Mills Vice President, Voice Applications MCI Return on Investment With Voice Over IP Linda Mills Vice President, Voice Applications MCI EV9250. 05/04 What s Driving Adoption of Convergence? Financial benefits: > Reduced up-front and recurring costs

More information

W H I T E P A P E R M y t h s a n d R e a l i t i e s o f C e n t r a l i z e d V i r t u a l D e s k t o p A d o p t i o n

W H I T E P A P E R M y t h s a n d R e a l i t i e s o f C e n t r a l i z e d V i r t u a l D e s k t o p A d o p t i o n Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R M y t h s a n d R e a l i t i e s o f C e n t r a l i z e d V i r t u a l D e

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

MANAGED TELEPHONE AND INTERNET SERVICES

MANAGED TELEPHONE AND INTERNET SERVICES MANAGED TELEPHONE AND INTERNET SERVICES Managed Business Solutions Market Brief Insert service provider logo here 2001 Nortel Networks. All Rights Reserved. CONTENTS Introduction...2 Managed Business Solutions...

More information

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services.

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services. Implementation Guide Simplify, Save, Scale VoIP: The Next Generation Phone Service A single source for quality voice and data services. > > > > > > > > > > All signs point to VoIP so letês get started.

More information

Which of the following types of phone service does your company use for its primary means of voice communications

Which of the following types of phone service does your company use for its primary means of voice communications VoIP and the SMBs - Tapping the Market By Matt Delpercio Despite the benefits of IP telephony, only a small percentage of small to medium businesses (SMBs) use VoIP as their primary means of voice communications.

More information

REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS

REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS Spiceworks survey reveals IT pros perceptions of UCaaS advantages, concerns and projects doubling of adoption CONTENTS UCaaS:

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) Unified Communications as a Service (UCaaS) RE-THINK: what s possible A FlexTEL White Paper April 2012 Table of Contents Introduction... Unified Communication Trends... The Challenges of Building a VoIP

More information

Key Drivers of Hosted Voip

Key Drivers of Hosted Voip Key Drivers of Hosted Voip CONTENTS Overview.... 3 Capital Cost savings:.... 4 Stress free implementation:... 4 Lower phone bills:... 4 Easily set up remote workers:... 5 No busy signals:... 5 Save on

More information

Is Hosted VoIP Right For You?

Is Hosted VoIP Right For You? By Pat Moulton Is Hosted VoIP Right For You? Hosted PBX Overview: With the availability of cheap broadband services, migrating applications and storage from premise-based servers to the cloud has become

More information

Overcoming the Limitations of IP Centrex

Overcoming the Limitations of IP Centrex W H I T E P A P E R Overcoming the Limitations of IP Centrex OVERCOMING THE LIMITATIONS OF IP CENTREX There is a plethora of marketing hype today espousing the virtues of IP Centrex to the Small and Medium

More information

Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman

Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman Ten Steps to a Successful Business Phone System Implementation By Clare Kaufman Contents Introduction...2 Planning a Business Phone Solution...2 1. Define business requirement...3. 2. Line Up Technical

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

Business VoiceEdge. Focus on your business, not your business communications

Business VoiceEdge. Focus on your business, not your business communications Business VoiceEdge Focus on your business, not your business communications Business VoiceEdge Simple yet powerful voice and data communication service for businesses Fully managed alternative to onsite

More information

WHITE PAPER Assessing the Business Impact of Network Management on Small and Midsize Enterprises

WHITE PAPER Assessing the Business Impact of Network Management on Small and Midsize Enterprises Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Assessing the Business Impact of Network Management on Small and Midsize Enterprises Sponsored

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

Contact Center on Demand

Contact Center on Demand Contact Center on Demand Benefits Contact Center on Demand is a comprehensive, next-generation virtual contact center that allows you to: Manage end-to-end customer support and outreach services Interact

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise

VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise By Robert VanSickle Vice President Sales, Americas Region & Worldwide Sales Strategy VocalTec Communications www.vocaltec.com

More information

I D C E X E C U T I V E B R I E F

I D C E X E C U T I V E B R I E F I D C E X E C U T I V E B R I E F I n f r a s t r u c t u r e a s a S e r v i c e : T h e F u t u r e o f I T February 2009 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Network Management Services: A Cost-Effective Approach to Complexity

Network Management Services: A Cost-Effective Approach to Complexity Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com I D C E X E C U T I V E B R I E F Network Management Services: A Cost-Effective Approach to Complexity

More information

Software as a Service: A Transformative Way to Deliver Applications

Software as a Service: A Transformative Way to Deliver Applications I D C E X E C U T I V E B R I E F Software as a Service: A Transformative Way to Deliver Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com October 2010

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Monetizing the Cloud: XaaS Opportunities for Service Providers Sponsored by: EMC Brad Nisbet March 2011 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications Best Effort gets Better with MPLS Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications A White Paper on Multiprotocol Label Switching October,

More information

Using Converged Infrastructure to Enable Rapid, Cost-Effective Private Cloud Deployments

Using Converged Infrastructure to Enable Rapid, Cost-Effective Private Cloud Deployments Sponsored by: VCE Authors: Richard L. Villars Matthew Marden June 2014 Business Value Highlights Customers using Vblock Systems as a platform for deploying private cloud workloads are realizing significant

More information

Big Solutions for Small Business

Big Solutions for Small Business Big Solutions for Small Business Enabling SMB Converged Data and Voice Services By Itzik Feiglevitch, Marketing Director Introduction In the coming years, the demand for business VoIP services is expected

More information

Analysis of the North American Hosted IP Telephony and UCC Services Market. The Perfect Storm for Cloud Unified Communications & Collaboration

Analysis of the North American Hosted IP Telephony and UCC Services Market. The Perfect Storm for Cloud Unified Communications & Collaboration Analysis of the North American Hosted IP Telephony and UCC Services Market The Perfect Storm for Cloud Unified Communications & Collaboration July 2015 Contents Section Slide Number Executive Summary 3

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

To IP or Not To IP That is the question

To IP or Not To IP That is the question To IP or Not To IP That is the question As an end user you have many choices with regard to telecommunication including provisioning with PBX s converged PBX s or Key Hybrid systems or pure IP Telephony.

More information

Business Services: Hosted PBX And Beyond

Business Services: Hosted PBX And Beyond Business White Paper Business Services: Hosted PBX And Beyond Table of contents 2 Executive Summary 3 Legacy Environments 5 Solving the Communications Puzzle 6 Hosted PBX 10 Pulling it all together 12

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com PARTNER CASE STUDY BEI: Profile of a Microsoft Online Services Practice Sponsored by: Microsoft Darren Bibby December 2010 IN THIS PARTNER CASE STUDY Global Headquarters: 5 Speen Street Framingham, MA

More information

VoIP in the Enterprise

VoIP in the Enterprise VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential

More information

HOSTED VS. ON-PREMISE PHONE SYSTEM

HOSTED VS. ON-PREMISE PHONE SYSTEM WHITEPAPER HOSTED VS. ON-PREMISE PHONE SYSTEM A COMPARISON OF DIRECT COSTS & INDIRECT BENEFITS The adoption of Voice over Internet Protocol (VoIP) solutions across the world and within Canada continues

More information

Transitioning Traditional Centrex

Transitioning Traditional Centrex WHITE PAPER IP Communications Transitioning Traditional Centrex to Hosted IP Centrex Introduction............................................................................ 2 Hosted IP Centrex Service..............................................................

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

Avaya Aura Scalability and Reliability Overview. Deploying SIP Reliably at Scale for Large Corporate Communication Networks

Avaya Aura Scalability and Reliability Overview. Deploying SIP Reliably at Scale for Large Corporate Communication Networks Avaya Aura Scalability and Reliability Overview Deploying SIP Reliably at Scale for Large Corporate Communication Networks TABLE OF CONTENTS Avaya SIP Architecture Scales to Support Mobile, 2 Fixed and

More information

Smart Broadband. Choosing the right type of service for your business! the future of business communications. IP Telephony Solutions White Paper

Smart Broadband. Choosing the right type of service for your business! the future of business communications. IP Telephony Solutions White Paper Smart Broadband the future of business communications IP Telephony Solutions White Paper Choosing the right type of service for your business! This document has been written to highlight some of the cost

More information

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options VOIP Buyer s Guide 10 questions to ask Essential information about your Voice over IP options VoIP is the Future. There s a lot of buzz about Voice over IP these days. People are talking about how it can

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: three COST-SAVING voice technology innovations for the enterprise www.megapath.com summary Voice technologies are advancing and converging to meet enterprise demands

More information

Building a Business Case for IP Telephony for Small and Medium Businesses

Building a Business Case for IP Telephony for Small and Medium Businesses Building a Business Case for IP Telephony for Small and Medium Businesses Helen Chan Senior Analyst Small & Medium Business Strategies The Yankee Group hchan@yankeegroup.com Copyright 2003, the Yankee

More information

Cisco Security Services

Cisco Security Services Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your

More information

WHITE PAPER Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability

WHITE PAPER Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability WHITE PAPER Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability Sponsored by: SAP Elaina Stergiades November 2009 Eric Hatcher EXECUTIVE SUMMARY

More information

OPERATIONS MANUAL Voice Over IP

OPERATIONS MANUAL Voice Over IP Section I: Introduction and Service Description. OPERATIONS MANUAL Voice Over IP 1. Voice over IP. Voice over IP services (collectively "VoIP") IP Integrated Access works with existing key systems or PBX

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: top five CONSIDERATIONS in choosing a hosted voip provider www.megapath.com Practical Guidance for Choosing a Hosted Voice Solution The combination of the mobile nature

More information

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Decentralize Your Business Operations with Hosted VoIP Phone Systems White Paper Decentralize Your Business Operations with Hosted VoIP Phone Systems Contents Executive Summary....2 Five Benefits of Hosted VoIP....2 Benefit #1 support home workers....2 Benefit #2 cost effective

More information

Bell Voice and Unified Communications Solutions. Professional services overview

Bell Voice and Unified Communications Solutions. Professional services overview Bell Voice and Unified Communications Solutions Professional services overview New ways of communicating and collaborating Voice technology is changing Traditional phone lines -6% VoIP lines 21% And so

More information

VoIP for a Global, Mobile Workforce One Source Networks White Paper

VoIP for a Global, Mobile Workforce One Source Networks White Paper VoIP for a Global, Mobile Workforce One Source Networks White Paper 3 VoIP for a Global, Mobile Workforce 5 Mobility Enablers SIP and Cloud PBX 7 Cloud-based VoIP Solutions Save Time and Money 9 11 Sounds

More information

The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs)

The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs) The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs) Introduction: Making UC Affordable The Web has empowered organizations

More information

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF APPROVAL Date: Description: Analysts In Media Level 9, 55 Broad Street, New York, NY, 10004 T +212 488 1777 F +212 785 2593 IMPORTANT Job#: PLEASE check this proof carefully for errors and omissions. Your

More information

The Next Phase of Datacenter Network Resource Management and Automation March 2011

The Next Phase of Datacenter Network Resource Management and Automation March 2011 I D C T E C H N O L O G Y S P O T L I G H T The Next Phase of Datacenter Network Resource Management and Automation March 2011 Adapted from Worldwide Datacenter Network 2010 2015 Forecast and Analysis

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R A p p l i c a t i o n D e l i v e r y f o r C l o u d S e r v i c e s : C u s t o m i z i n g S e r v i c e C r e a t i o n i n V i r t u a l E n v i r o n m e n t s Sponsored by: Brocade

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. TechAdvisory.org SME Reports sponsored by Voice over Internet Protocol

More information

What SMBs Should Know About Deploying a Hosted PBX Phone Solution

What SMBs Should Know About Deploying a Hosted PBX Phone Solution What SMBs Should Know About Deploying a Hosted PBX Phone Solution 2 Executive Summary 3 Professional Phone Systems Are a Competitive Advantage 4 Bringing the Benefits of IP Telephony to SMBs 6 Is a Hosted

More information

White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary

White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS Executive Summary Using the same technology that moves data, text and images around the global Internet,

More information

Hosted VoIP: Comparison & Value Proposition

Hosted VoIP: Comparison & Value Proposition Hosted VoIP: Comparison & Value Proposition Jive Communications, Inc. 866-768-5429 www.getjive.com 1 Introduction: Hosted Voice over IP (VoIP) Hosted Voice Over IP (VoIP) telephony is quickly becoming

More information

New Horizon Business VoIP Services

New Horizon Business VoIP Services New Horizon Business VoIP Services IP-based services are more than a view into the future. The power of VoIP is a bright reality of modern business. Let New Horizon chart your course. Voice over IP is

More information

Ten Ways Businesses Save with VoIP by Clare Kaufman

Ten Ways Businesses Save with VoIP by Clare Kaufman Presented by: Vendor Guru TM Ten Ways Businesses Save with VoIP by Clare Kaufman Contents Introduction...2 Solid Cost Savings Ahead...2 1. Long Distance Savings...2 2. Equipment Savings...2 3. Maintenance

More information

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving

More information

Worldwide WAN Optimization Management 2005-2009 Forecast and Analysis

Worldwide WAN Optimization Management 2005-2009 Forecast and Analysis Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com EXCERPT Worldwide WAN Optimization Management 2005-2009 Forecast and Analysis Network Infrastructure

More information

Voice over IP is Transforming Business Communications

Voice over IP is Transforming Business Communications White Paper Voice over IP is Transforming Business Communications Voice over IP (VoIP) is changing the world of telecommunications. It entails the transmission of voice calls over data networks that support

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

Long Term Care Group Deploys Zerto for Data Protection and Recovery for Virtual Environments

Long Term Care Group Deploys Zerto for Data Protection and Recovery for Virtual Environments BUYER CASE STUDY Long Term Care Group Deploys Zerto for Data Protection and Recovery for Virtual Environments Iris Feng Eric Sheppard IDC OPINION Today's datacenter is dominated by virtualized workloads

More information

Business benef its of managed ICT services

Business benef its of managed ICT services Business benef its of managed ICT services A leadership perspectives white paper Recommended next steps for business and industry executives Issue 7 in a series Executive Summary With the steady decline

More information

WHITE PAPER Making Cloud an Integral Part of Your Enterprise Storage and Data Protection Strategy

WHITE PAPER Making Cloud an Integral Part of Your Enterprise Storage and Data Protection Strategy WHITE PAPER Making Cloud an Integral Part of Your Enterprise Storage and Data Protection Strategy Sponsored by: Riverbed Technology Brad Nisbet December 2010 Richard L. Villars Global Headquarters: 5 Speen

More information

Building Voice VPN with Simton IPX

Building Voice VPN with Simton IPX Building Voice VPN with Simton IPX (Simton Technologies, Inc.) Version 6 With Simton IPX, the small and medium businesses can easily consolidate data and voice network together to increase productivity,

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R T h e B e n e f i t s o f C l o u d - B a s e d B a c k u p : A d d r e s s i

More information

Hosted VoIP Your guide to next-generation telephony

Hosted VoIP Your guide to next-generation telephony Hosted VoIP Your guide to next-generation telephony Hosted VoIP Guide 2015 2 Table of Contents INTRODUCTION 3 VoIP vs. TRADITIONAL TELEPHONY TRADITIONAL TELEPHONY 4 HOSTED TELEPHONY 4 BENEFITS OF HOSTED

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. Voice over Internet Protocol (VoIP) has become a viable solution

More information

BLACK BOX. The Changing Communications Market. PBX Systems for Voice over IP (VoIP)

BLACK BOX. The Changing Communications Market. PBX Systems for Voice over IP (VoIP) The Changing Communications Market BLACK BOX Learn how this new technology is in reach for small and medium businesses (SMBs). Hybrid PBX VoIP Gateways Box IP Phones Headsets 724-746-5500 blackbox.com

More information

SIP Trunking DEEP DIVE: The Service Provider

SIP Trunking DEEP DIVE: The Service Provider SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

More information

Time Division Multiplexing to Internet Protocol Business.Frontier.com/Solutions 1

Time Division Multiplexing to Internet Protocol Business.Frontier.com/Solutions 1 Time Division Multiplexing to Internet Protocol Time Division Multiplexing to Internet Protocol Business.Frontier.com/Solutions Executive Summary Businesses looking to secure a foothold as a competitive

More information

Cisco Unified Intelligent Contact Management Enterprise 7.2

Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated

More information

Evaluating Internal and Outsourced Models for Network Monitoring

Evaluating Internal and Outsourced Models for Network Monitoring Evaluating Internal and Outsourced Models for Network Monitoring A By Introduction Managing network availability and performance can be a difficult task for companies with limited IT resources and no real-time

More information

U s i n g S D N - and NFV-based Servi c e s to M a x i m iz e C SP Reve n u e s a n d I n c r e ase

U s i n g S D N - and NFV-based Servi c e s to M a x i m iz e C SP Reve n u e s a n d I n c r e ase I D C T E C H N O L O G Y S P O T L I G H T U s i n g S D N - and NFV-based Servi c e s to M a x i m iz e C SP Reve n u e s a n d I n c r e ase Operational Efficiency March 2013 Adapted from Will New SDN

More information

W H I T E P A P E R T h e C r i t i c a l N e e d t o P r o t e c t M a i n f r a m e B u s i n e s s - C r i t i c a l A p p l i c a t i o n s

W H I T E P A P E R T h e C r i t i c a l N e e d t o P r o t e c t M a i n f r a m e B u s i n e s s - C r i t i c a l A p p l i c a t i o n s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R T h e C r i t i c a l N e e d t o P r o t e c t M a i n f r a m e B u s i n e

More information

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business CONTENTS Summary... 3 What s The Buzz About?... 3 What It Means For Businesses... 3 What It Means For Employees...

More information

Voice and Data Convergence

Voice and Data Convergence Voice and Data Convergence Business Benefits and Deployment Strategy WHITEPAPER - MAY 2012 Data & Internet Voice & Mobile VOICE AND DATA COVERGENCE 2012 2 INTRODUCTION Over the past six years we have seen

More information