I associatio with Healthcare Schulich Cetres of Excellece The Masters Certificate i Healthcare Maagemet OTTAWA First ad oly comprehesive certificate program i Caada for healthcare professioals seekig to achieve excellece i healthcare leadership. 2010 ad 2011 Program Dates 14 days over 5 moths November 12, 2010 - March 12, 2011 November 2011 - March 2012 (dates TBA)
14 days over 5 moths 16 Learig Modules The Masters Certificate i Healthcare Maagemet Effective healthcare leaders embrace challeges i iovatio, sustaiability, quality outcomes, ad effective people maagemet. Caada s healthcare system is udergoig profoud ad costat chage, due i part to fudig ucertaities, a shortage of skilled professioals ad sigificat demographic shifts. The Masters Certificate i Healthcare Maagemet program will eable participats to excel i this complex eviromet. The program combies busiess fudametals with healthcare leadership skills ad kowledge, better equippig participats for leadership growth i the healthcare sector. 2010 ad 2011 OTTAWA Program Dates November 12, 2010 - March 12, 2011 November 2011 - March 2012 (dates TBA*) *For 2011 program sessio dates, please see www.carleto.ca/ppd 16 course modules Start to fiish i 5 Moths (14 days over 5 moths i coveiet Friday/Saturday sessios) Module 1 > November 12 > 0.5 day The Role of the Healthcare Leader Module 2 > November 12 > 0.5 day System Itegratio i Healthcare The Otario Experiece Module 3 > November 13 > 1 day Excellig with Emotioal Itelligece Module 4 > November 26 > 1 day Practical Project Maagemet Module 5 > November 27 > 0.5 day Media Relatios & Issues Maagemet Module 6 > November 27 > 0.5 day Healthcare ad Iformatio Techology: A Focus o Cliical Outcomes Module 7 > December 10 > 1 day Leadig Chage i Healthcare Module 8 > December 11 > 1 day Resolvig Coflicts - Your Ow ad Others Module 9 > Jauary 7 > 1 day Risk: What s at Stake for Maagemet Module 10 > Jauary 8 > 1 day Iovative ad Creative Thikig Module 11 > Jauary 21, 2010 > 1 day Closig the Strategy Executio Gap Module 12 > Jauary 22 > 1 day The Power of Appreciative Leadership Module 13 > February 25 > 1 day Leadig i a Complex Eviromet Module 14 > February 26 > 1 day Critical Thikig/Plaig with Extreme Ucertaity Module 15 > March 11 > 1 day Lea Six Sigma A Prescriptio for Health Module 16 > March 12 > 0.5 day Shapig the Future of Healthcare: The Role of Academic Health Sciece Cetres (AHSC)
MESSAGE FROM THE PROGRAM DIRECTOR The challeges facig the healthcare sector are moutig, seemigly o a daily basis. Demad for service is icreasig while the provisio of cost-effective care is uder scrutiy. The Masters Certificate i Healthcare Maagemet the first comprehesive certificate program of its kid i Caada addresses the uique leadership issues facig healthcare professioals, providig tools, techiques, ad best practices to effectively lead i the complex world of Otario s healthcare sector. Our program faculty icludes leaders i healthcare, busiess, ad academia who will share their isight ad kowledge with participats i a itegrated ad experietial learig eviromet. Through this program, today s healthcare professioals will have a opportuity to examie iovative busiess models that ca be applied to healthcare ad acquire ew kowledge ad skills to ehace their capability to lead i a complex, ever-chagig system. I look forward to meetig you i November 2010. Emma Pavlov, Program Director The Masters Certificate i Healthcare Maagemet Schulich Executive Educatio Cetre Schulich School of Busiess, York Uiversity Who Should atted? The Masters Certificate i Healthcare Maagemet is for: Professioals i leadership positios i private or public healthcare Idividuals seekig to icrease their leadership capacity ad ifluece withi the system Maagers, directors, physicias, researcher s admiistrators, team leaders, ad other seior officials i healthcare orgaizatios Those preparig for their ext career level PROGRAM MODULE DESCRIPTIONS MODULE 1 Duratio: 0.5 day The Role of the Healthcare Leader Start the program by divig ito a coversatio about what it takes to lead i a system udergoig profoud chage. Itroductio to the Healthcare Maagemet program Explore the chagig role of the leader i healthcare MODULE 2 Duratio: 0.5 day System Itegratio i Healthcare The Otario Experiece Lear to optimize the Local Health Itegratio Network eviromet for your orgaizatio. Uderstad how regioalizatio is developig i Otario ad lear strategies for ifluecig the process Lear to build horizotal ad vertical parterships for seamless patiet care MODULE 3 Duratio: 1 day Excellig with Emotioal Itelligece Uderstad your persoal leadership style so that you ca most effectively ifluece your work eviromet. Assess your persoal leadership style, icludig stregths ad limitatios Gai isight ito your level of emotioal itelligece (EI) MODULE 4 Duratio: 1 day Practical Project Maagemet Drive corporate ad departmetal strategies i times of tight resources ad competig priorities with the tools of professioal project maagers. Gai approval ad sposorship for your projects Maage risks to deliver high quality result MODULE 5 Duratio: 0.5 day Media Relatios & Issues Maagemet Lear to haress the power of the media to advace your orgaizatio s eeds. What makes ews (ad what does t) Tips o becomig a effective spokesperso IN-COMPANY TRAINING: The Cetre of Excellece i Healthcare Maagemet also provides customized i-compay traiig ad a 3-day codesed program. For details please cotact the Schulich Executive Educatio Cetre. Call 416.360.8850, or toll free 1.800.667.9380. Register olie today at sprott.carleto.ca/ppd MODULE 6 Duratio: 0.5 day Healthcare ad Iformatio Techology: A Focus o Cliical Outcomes Improve your uderstadig of how IT ca improve overall quality, safety, & efficiecy of healthcare delivery.
Program FEATURES World-class istructio by academic experts ad accomplished healthcare ad busiess leaders Best practices from other idustries that ca be applied to the healthcare sector Key treds ad issues i healthcare that will demad leadership excellece Learig through a achorig project that ca be applied immediately to your workplace Lead with Certaity HERE are YOUR NEXT STEPS to receivig your Masters Certificate i Healthcare Maagemet Maage chage ad iovatio with elighteed leadership skills gaied through The Masters Certificate i Healthcare Maagemet program. 1 To Register Visit sprott.carleto.ca/ppd (or see Coveiet Registratio Optios o rear pael of this brochure). Key beefits from this program: Combie core busiess competecies with healthcare idustry leadership skills ad kowledge Apply best practices from other idustries to promote a culture of accoutability, iovatio ad collaboratio Ehace your capability to lead i a multidiscipliary eviromet Icrease your leadership capacity to maage i a complex/chagig eviromet Develop strategies to maage complexity ad promote orgaizatioal success Build your professioal healthcare etwork 2 3 To Ask a Questio About the Program Please call Calvi Tog at 613.520.2102, or email calvi_tog@carleto.ca, or Emma Pavlov, Program Director at email epavlov@schulich.yorku.ca, or call toll-free 1.800.667.9380 SEEC offers free 1-hour olie iformatio sessios for select Masters Certificate programs. For dates ad to RSVP visit www.seec.schulich.yorku.ca/ifosessios For Further Program-Related Iformatio Go olie to sprott.carleto.ca/ppd see a message from the Program Director read what past participats have to say review the istructors ad their areas of expertise review the list of participatig orgaizatios Register olie today at sprott.carleto.ca/ppd
The busiess case for Health Iformatio Techology (HIT) How to demostrate HIT leadership & esure performace ad cliical adoptio MODULE 7 Duratio: 1 day Leadig Chage i Healthcare Prepare for your role as a effective chage aget. Lear best practices for implemetig chage i healthcare orgaizatios Apply the eight-step chage ad trasitio process to cases MODULE 8 Duratio: 1 day Resolvig Coflicts Your Ow ad Others Ehace your ability to resolve your ow coflicts ad help others resolve their disputes as a way of creatig a more egaged ad positive work eviromet. What you will lear: Explore commo sources of coflict i healthcare ad your role as a leader Assess your preferred coflict style ad how it impacts your ability to resolve disputes Uderstad a step-by-step process for resolvig coflicts MODULE 9 Duratio: 1 day Risk: What s at Stake for Maagemet Apply risk maagemet priciples for greater resiliece, adaptability, ad iovatio i your orgaizatio. Assess gaps ad vulerabilities i your orgaizatio Stregthe risk maagemet awareess ad practices i the face of rapid iovatio ad chage MODULE 10 Duratio: 1 day Iovative ad Creative Thikig Make iovatio part of your core competecies with practical tools to advace your orgaizatio beyod etreched ideas. Idetify ad overcome obstacles to idividual ad team iovatio Lead teams to be more iovative MODULE 11 Duratio: 1 day Closig the Strategy Executio Gap Ehace your ability to desig a strategic pla for your orgaizatio ad acquire the skills to execute the pla successfully. MODULE 12 Duratio: 1 day The Power of Appreciative Leadership Establish highly effective ad motivated care teams usig the processes of appreciative leadership. Uderstad employee egagemet strategies ad how to ehace staff commitmet to quality care ad the orgaizatio Develop highly effective teams ad idividuals usig appreciative iquiry methodology MODULE 13 Duratio: 1 day Leadig i a Complex Eviromet Hadle the challeges of upredictable ad rapid chage usig the priciples of complexity sciece. Differetiate betwee complicated ad complex challeges Apply complexity sciece priciples ad cocepts to issues i your orgaizatio MODULE 14 Duratio: 1 day Critical Thikig/Plaig with Extreme Ucertaity Examie emergig global, societal ad ecoomic treds that may impact healthcare i the comig moths ad years. Improve skills of critical ad strategic reflectio Build a robust ext-geeratio orgaizatio capable of adaptatio ad iovatio MODULE 15 Duratio: 1 day Lea Six Sigma A Prescriptio for Healthcare Explore Lea Six Sigma, a prove problem-solvig, processimprovemet strategy that eables the delivery of cosistet, high-quality outcomes. Uderstad the fudametals of Lea Six Sigma Defie, Measure, Aalyze, Improve, Cotrol ad the key igrediet for its success: orgaizatioal readiess Discover eight sources of waste ad iefficiecy i hospitals ad master the tools to eradicate them MODULE 16 Duratio: 0.5 day Shapig the Future of Healthcare: The Role of Academic Health Sciece Cetres (AHSC) Cosolidatig Your Project Learigs Program Closure (0.5 day) Uderstad ad evaluate various approaches to developig strategic plas that produce iteded outcomes Gai practical isights from aalysis of real-life case studies from both the public ad private sectors
Registratio Details I associatio with CONVENIENT Registratio OPTIONS ONLINE sprott.carleto.ca/ppd FAX You may also dowload ad prit a Registratio Form from sprott.carleto.ca/ppd, complete ad fax to the Registrar, Sprott School of Busiess, 613.520.7507, or MAIL Mail your dowloaded Registratio Form to Sprott School of Busiess, Carleto Uiversity 312 Duto Tower, 1125 Coloel By Drive Ottawa, ON K1S 5B6 PHONE Telephoe 613.520.3486 Program Dates & Locatio November 12, 2010 - March 12, 2011 November 2011 - March 2012 (dates TBA) Sprott School of Busiess Carleto Uiversity 312 Duto Tower, 1125 Coloel By Drive Ottawa, ON K1S 5B6 Tel: 613.520.3486 Fax: 613.520.7507 Uless otherwise aouced, all modules of the Masters Certificate i Healthcare Maagemet commece at 9:00 a.m. ad ed at 4:30 p.m. The Masters Certificate i Healthcare Maagemet Ottawa Program Faculty Emma Pavlov, MBA Program Director, Cetre of Excellece i Healthcare Maagemet, Schulich Executive Educatio Cetre, Schulich School of Busiess, York Uiversity Dr. Jack Kitts Presidet ad CEO The Ottawa Hospital Dr. Eric Foberg, MD, MBA VP Strategic Developmet ad Cliical Itegratio Rouge Valley Health System Rod Morga VP Program Maagemet, e-zsigma (Caada) Ic. Lea Six Sigma Master Black Belt Mark Norma Seior Parter Heart of the Matter FRAMED Certificate of Program Completio Participats must atted all days of program modules. Upo successful completio of the program, participats will receive a framed Certificate of Completio. Brya Hayday Presidet Chage-Ability Ic. Moica Olse, MHRD, BScN, BA Olse ad Associates Cosultig Ic. Program Fee $8,500 CDN + HST = $9,605 CDN 14 days Program fee icludes full 16-module program tuitio, all teachig materials, luches ad refreshmets. Carleto Uiversity s liability is limited to reimbursemet of paid tuitio fee. Full program fee is payable prior to start of program. Deposits, Cacellatios, Replacemets ad Trasfers IMPORTANT: A deposit of $800 is required to secure your place i the program. Please iclude your credit card iformatio o faxed or olie registratios, or mail a cheque alog with your completed program registratio. If you are uable to atted the program you may trasfer to the ext sessio, subject to the 21-day writte otificatio requiremet or your orgaizatio may ame a replacemet cadidate. Oly oe module trasfer to aother sessio will be permitted (subject to space availability) without pealty. Each subsequet trasfer request has a $200 admiistratio fee. A full refud will be issued for writte cacellatios received a miimum of 21 days before the program start date. Writte cacellatios received after this date will icur a admiistratio charge of $800. No-attedace or withdrawal after program start date will icur a full program fee. Modules, speakers, topics, dates, fees, locatios ad applicable taxes are subject to chage. Justie Jackso, MBA Seior Vice Presidet Fiace ad Corporate Services Uiversity Health Network Claude Legrad Presidet Ideactio Ic. Jo Elle Loga Pricipal Workig Solutios Tara McCarville Director Courtyard Group Kevi Qui, MA, MPA Seior Cosultat Leadership Frotiers Rebecca Repa Vice Presidet St. Joseph s Healthcare Hamilto Ro Vezia Natioal Director Media Relatios ad Exteral Commuicatio Caadia Blood Services David S. Weiss, PhD, CHSPC Presidet ad CEO Weiss Iteratioal Ltd. To register for a upcomig program, see our Coveiet Registratio Optios at left. For further program-related iformatio, see YOUR NEXT STEPS iside.
PARTICIPATING ORGANIZATIONS (Partial List) WHAT PAST Participats Say This course covers all aspects of healthcare maagemet for the admiistrator or the physicia leader ad is exceptioally valuable. Dr. Jack Barki, MD, Chief of Staff, Humber River Regioal Hospital A ispirig experiece great to be a studet agai i my lifelog jourey. Harvey Skier, Dea, Faculty of Health, York Uiversity This program provided ot oly professioal developmet but also persoal growth. It taught me to look at challeges differetly ad gave me the tools to make the chages ad face the challeges whe movig forward. Kare Lapierre, Cliet Services Maager, Champlai Commuity Care Access Cetre This program was the perfect balace betwee theoretical ad practical. It was the best way for me to get up to date with curret approaches to maagemet issues ad to therefore feel cofidet i the ever-chagig healthcare work eviromet. Rebecca Bair-Patel, O.T. Reg (Ot), Maager Cliet Services, Champlai Commuity Care Access Cetre I thought the course was a excellet itroductio to maagemet issues ad treds i healthcare. It also provided practical strategies to more effectively maage with limited resources, both fiacial ad huma health resources. Tii Le, Director, Cliet Services, Cetral CCAC Joi our growig list of participatig orgaizatios i The Masters Certificate i Healthcare Maagemet program. Baycrest Geriatrics Hospital Cetral Commuity Care Access Cetre Champlai Commuity Care Access Cetre Chatham-Ket Health Alliace City of Toroto Public Health Halto Healthcare Halto Regio s Health Departmet Health Caada Hotel Dieu Hospital Humber Regioal Hospital Miistry of Health ad Log-Term Care Oshawa Commuity Health Cetre ParaMed Home Health Care Plaed Parethood Toroto Providece Healthcare South East Commuity Care Access Cetre South East Local Health Itegratio Network Southlake Regioal Health Cetre Timmis ad District Hospital Uiversity Health Network Waterloo Welligto Local Health Itegratio Network Whitby Metal Health Cetre York Uiversity Outstadig program. Excellet learig from a superb faculty. Dr. L. Alkhamis, Baycrest Cetre for Geriatric Care