Healthcare Management

Transcription

1 Schulich Cetres of Excellece Healthcare Maagemet The Masters Certificate i Healthcare Maagemet TORONTO 14 days over 4 moths coveiet Friday/Saturday sessios NEW Flexible format OPTION! Take ay of the idividual sessios as a stadaloe program! First ad oly comprehesive certificate program i Caada for healthcare professioals seekig to achieve excellece i healthcare leadership. What Past Participats Say: This course covers all aspects of healthcare maagemet for the admiistrator or the physicia leader ad is exceptioally valuable. Dr. Jack Barki, MD, Chief of Staff, Humber River Regioal Hospital Thoroughly ejoyed this course. Provided me with a lot of opportuities to reflect, thik about my work ad eviromet, ad apply some practical tools/techiques. Very much appreciated this course. R. Rodrigue, Seior Regioal Maager, Otario Medical Associatio This program provided ot oly professioal developmet but also persoal growth. It taught me to look at challeges differetly ad gave me the tools to make the chages ad face the challeges whe movig forward. K. Lapierre, Cliet Services Maager, Champlai Commuity Care Access Cetre Upcomig Sessios: February 27 - Jue 6, 2015 February - Jue, 2016 (dates TBA) Preview & Register Olie

2 14 days over 4 moths 15 Learig Modules The Masters Certificate i Healthcare Maagemet Effective healthcare leaders embrace challeges i iovatio, sustaiability, quality outcomes, ad effective people maagemet. Caada s healthcare system is udergoig profoud ad costat chage, due i part to fudig ucertaities, a shortage of skilled professioals ad sigificat demographic shifts. The Masters Certificate i Healthcare Maagemet program will eable participats to excel i this complex eviromet. The program combies busiess fudametals with healthcare leadership skills ad kowledge, better equippig participats for leadership growth i the healthcare sector. Optio 1: Cohort (14 days over 4 moths) PROGRAM SCHEDULE (Coveiet Friday/Saturday sessios) Module 1 > February 27, 2015 > 0.5 day The Role of the Healthcare Leader Module 2 > February 27 > 0.5 day System Itegratio i Healthcare Feb The Otario Experiece Module 3 > February 28 > 1 day Excellig with Emotioal Itelligece Module 4 > March 27 > 1 day Thikig Skills for a Turbulet World: The Art of Framig ad Reframig Module 5 > March 28 > 1 day Practical Project Maagemet Mar Module 6 > April 10 & 11 > 2 days April Lea A Prescriptio for Healthcare Module 7 > April 24 > 1 day Leadig Chage i Healthcare Module 8 > April 25 > 1 day Resolvig Coflicts Your Ow ad Others Sprig 2015 Apr Module 9 > May 8 > 1 day Iformatio Techology i Healthcare Module 10 > May 9 > 1 day Iovative ad Creative Thikig May 8-9 Module 11 > May 22 > 0.5 day Successful Commuicatio Module 12 > May 22 > 0.5 day Quality ad Safety i Healthcare May Module 13 > May 23 > 1 day The Power of Appreciative Leadership Module 14 > Jue 5 > 1 day Risk Maagemet: A Core Competecy for Orgaizatioal Success Module 15 > Jue 6 > 0.5 day Courageous Leadership: Your Persoal Call Ju. 5-6 to Lead from the Edge Module 16 > Jue 6 > 0.5 day Learigs Cosolidatio/Program Closure *For 2016 program sessio dates, please see *For 2016 program sessio dates, please see Optio 2: Flexible Format Ay of the idividual 2-day sessios ca be take as a stadaloe program, or complete all idividual modules at your ow pace withi three years to ear your Masters Certificate i Healthcare Maagemet. Call ( toll free) for details.

3 MESSAGE FROM THE PROGRAM DIRECTOR The challeges facig the healthcare sector are moutig, seemigly o a daily basis. Demad for service is icreasig while the provisio of cost-effective care is uder scrutiy. The Masters Certificate i Healthcare Maagemet the first comprehesive certificate program of its kid i Caada addresses the uique leadership issues facig healthcare professioals, providig tools, techiques, ad best practices to effectively lead i the complex world of Otario s healthcare sector. Our program faculty icludes leaders i healthcare, busiess, ad academia who will share their isight ad kowledge with participats i a itegrated ad experietial learig eviromet. Through this program, today s healthcare professioals will have a opportuity to examie iovative busiess models that ca be applied to healthcare ad acquire ew kowledge ad skills to ehace their capability to lead i a complex, ever-chagig system. I look forward to meetig you i class! PROGRAM MODULE DESCRIPTIONS MODULE 1 Duratio: 0.5 day The Role of the Healthcare Leader Start the program by divig ito a coversatio about what it takes to lead i a system udergoig profoud chage. Itroductio to the Healthcare Maagemet program Explore the chagig role of the leader i healthcare MODULE 2 Duratio: 0.5 day System Itegratio i Healthcare The Otario Experiece Lear to optimize the Local Health Itegratio Network eviromet for your orgaizatio. Uderstad how regioalizatio is developig i Otario ad lear strategies for ifluecig the process Lear to build horizotal ad vertical parterships for seamless patiet care MODULE 3 Duratio: 1 day Excellig with Emotioal Itelligece Uderstad your persoal leadership style so that you ca most effectively ifluece your work eviromet. Assess your persoal leadership style, icludig stregths ad limitatios Gai isight ito your level of emotioal itelligece (EI) Emma Pavlov, Program Director The Masters Certificate i Healthcare Maagemet Schulich Executive Educatio Cetre Schulich School of Busiess, York Uiversity Who Should atted? The Masters Certificate i Healthcare Maagemet is for: Professioals i leadership positios i private or public healthcare Idividuals seekig to icrease their leadership capacity ad ifluece withi the system Maagers, directors, physicias, researcher s admiistrators, team leaders, ad other seior officials i healthcare orgaizatios Those preparig for their ext career level Register olie today at MAINTENANCE OF CERTIFICATION Attedace at this program etitles certified Caadia College of Health Leaders members (CHE / Fellow) to 10 Category II credits toward their maiteace of certificatio requiremet. MODULE 4 Duratio: 1 day Thikig Skills for a Turbulet World: The Art of Framig ad Reframig Develop thikig skills that will ehace your effectiveess i the everchagig field of healthcare. Lear how to aticipate emergig chages i healthcare Improve your critical thikig by recogizig ad challegig take-forgrated assumptios Develop the seeig ad thikig skills to recogize opportuities MODULE 5 Duratio: 1 day Practical Project Maagemet Drive corporate ad departmetal strategies i times of tight resources ad competig priorities with the tools of professioal project maagers. Gai approval ad sposorship for your projects Maage risks to deliver high quality result MODULE 6 Duratio: 2 days Lea A Prescriptio for Healthcare Explore Lea, a prove problem-solvig, process-improvemet strategy that eables the delivery of cosistet, high-quality outcomes. What you will lear: Uderstad the fudametals of Lea Defie, Measure, Aalyze, Improve, Cotrol ad the key igrediet for its success: orgaizatioal readiess Discover eight sources of waste ad iefficiecy i hospitals ad master the tools to eradicate them

4 MODULE 7 Duratio: 1 day Leadig Chage i Healthcare Prepare for your role as a effective chage aget. Lear best practices for implemetig chage i healthcare orgaizatios Apply the eight-step chage ad trasitio process to cases MODULE 8 Duratio: 1 day Resolvig Coflicts Your Ow ad Others Healthcare represets oe of the most complex ad highly iterdepedet work eviromets, makig it ripe for coflict. Lear how to pro-actively maage iterpersoal coflicts before a escalatio eds up costig you ad the orgaizatio uecessary time ad moey. What you will lear: Explore commo sources of coflict i healthcare ad your role as a leader Assess your preferred coflict style ad how it impacts your ability to resolve disputes Lear a 5 step process for maagig coflicts MODULE 9 Duratio: 1 day Iformatio Techology i Healthcare Improve your uderstadig of the may chages techology ad various types of itegratio ca brig to a healthcare orgaizatio, to help esure better adoptio ad outcomes for your orgaizatio. Differet types of chages that techology ad itegratio ca brig to a healthcare orgaizatio How to embrace a iformatio drive culture The importace of extraordiary ad sustaiable service delivery MODULE 10 Duratio: 1 day Iovative ad Creative Thikig Make iovatio part of your core competecies with practical tools to advace your orgaizatio beyod etreched ideas. Idetify ad overcome obstacles to idividual ad team iovatio Lead teams to be more iovative MODULE 11 Duratio: 0.5 day Successful Commuicatio Effectively ifluece others: express your prefereces the first time. What you will lear: High impact techiques to deliver your spoke ad writte commuicatios Prove strategies to build collaborative, professioal relatioships MODULE 12 Duratio: 0.5 day Quality ad Safety i Healthcare Lear to achieve optimal results through improvemets i quality, safety, ad cliet satisfactio. What you will lear: Priciples ad techiques for improvig quality, safety, ad cliet satisfactio Uderstad quality, safety ad cliet satisfactio as idicators of system performace MODULE 13 Duratio: 1 day The Power of Appreciative Leadership Establish highly effective ad motivated care teams usig the processes of appreciative leadership. Uderstad employee egagemet strategies ad how to ehace staff commitmet to quality care ad the orgaizatio Develop highly effective teams ad idividuals usig appreciative iquiry methodology MODULE 14 Duratio: 1 day Risk Maagemet: A Core Competecy for Orgaizatioal Success Gai uderstadig of the costatly chagig dyamics of risk affectig your area of resposibility ad lear to respod effectively to support the achievemet of orgaizatioal success. What you will lear: Lear the priciples ad limitatios of risk maagemet Lear the backgroud ad omeclature to effectively discuss ad commuicate risk issues Review curret treds i risk maagemet with a focus o healthcare MODULE 15 Duratio: 0.5 day Courageous Leadership: Your Persoal Call to Lead from the Edge Prepare for your role as a courageous healthcare leader. Uderstadig the key cocepts of courageous leadership Uderstadig of the process of courage developmet through the les of The Hero s Jourey How to apply these cocepts to your ow courage developmet withi your curret leadership role MODULE 16 Duratio: 0.5 day Cosolidatig Your Project Learigs/ Program Closure Gree Program Participats will receive all program learig materials electroically o USB flash drive. Please brig a laptop PC or suitable tablet to class. Alterative arragemets ca be made upo request. CUSTOM TRAINING: This ad all SEEC programs ca be delivered osite or customized for your group s eeds. Please your custom program iquiry to customseecprograms@schulich.yorku.ca. For more iformatio call or visit

5 Program FEATURES World-class istructio by academic experts ad accomplished healthcare ad busiess leaders Best practices from other idustries that ca be applied to the healthcare sector Key treds ad issues i healthcare that will demad leadership excellece Learig through a achorig project that ca be applied immediately to your workplace Lead with Certaity HERE are YOUR NEXT STEPS to receivig your Masters Certificate i Healthcare Maagemet Maage chage ad iovatio with elighteed leadership skills gaied through The Masters Certificate i Healthcare Maagemet program. Key beefits from this program: Combie core busiess competecies with healthcare idustry leadership skills ad kowledge Apply best practices from other idustries to promote a culture of accoutability, iovatio ad collaboratio Ehace your capability to lead i a multidiscipliary eviromet Icrease your leadership capacity to maage i a complex/chagig eviromet Develop strategies to maage complexity ad promote orgaizatioal success Build your professioal healthcare etwork To Register Visit (or see Coveiet Registratio Optios o rear pael). To Ask a Questio About the Program Emma Pavlov, Program Director, The Cetre of Excellece i Healthcare Maagemet, Schulich Executive Educatio Cetre at , or epavlov@schulich.yorku.ca. SEEC offers free 1-hour olie iformatio sessios for select Masters Certificate programs. For dates ad to RSVP visit For Further Program-Related Iformatio Go olie to see a video message from the Program Director read what past participats have to say review the istructors ad their areas of expertise review the list of participatig orgaizatios Register olie today at

6 Registratio Details CONVENIENT Registratio OPTIONS ONLINE FAX You may also dowload ad prit a Registratio Form from complete ad fax to The Schulich Executive Educatio Cetre at MAIL Mail your dowloaded Registratio Form to The Schulich Executive Educatio Cetre, The Executive Learig Cetre, Schulich School of Busiess, York Uiversity, 4700 Keele Street, Toroto, Otario, M3J 1P3 PHONE ENQUIRIES Telephoe ( toll free) Program Dates 2015 Program: February 27 - Jue 6, Program: February - Jue, 2016 (dates TBA) Uless otherwise aouced, all modules of The Masters Certificate i Healthcare Maagemet commece at 8:30 a.m. ad ed at 4:00 p.m. Seatig for each program is limited, please register early. Program Locatio The Miles S. Nadal Maagemet Cetre The Schulich School of Busiess, York Uiversity Erst & Youg Tower, Toroto Domiio Cetre, 222 Bay Street, Suite 500, Toroto, ON M5K 1K2 Tel: Fax: Certificate of Program Completio You will receive a hadsomely framed Certificate of Completio from SEEC. Participats must atted all days of the program i order to receive the certificate. Program Fee $9,100 CDN + applicable taxes full program $2,025 CDN + applicable taxes each 2-day module Program fee icludes program tuitio, teachig materials, luches ad refreshmets. Schulich Executive Educatio Cetre s liability is limited to reimbursemet of paid tuitio fee. For multiple registratio discouts from oe orgaizatio, or a coveiet tuitio paymet pla, please call Deposits, Trasfers, Replacemets ad Cacellatios IMPORTANT: A deposit of $800 CDN is required to eroll i the program. Please iclude your credit card iformatio o faxed or olie registratios, or mail a cheque alog with your completed program registratio. If you are uable to atted the program you may trasfer to the ext sessio, subject to the 21-day writte otificatio requiremet or your orgaizatio may ame a replacemet cadidate. Oly oe module trasfer to aother sessio will be permitted (subject to space availability) without pealty. Each subsequet trasfer request has a $200 admiistratio fee. A full refud will be issued for writte cacellatios received a miimum of 21 days before the program start date. Writte cacellatios received after this date will icur a admiistratio charge of $800. No-attedace or withdrawal after program start date will icur a full program fee. The Masters Certificate i Healthcare Maagemet Program Faculty Emma Pavlov, MBA Program Director, Cetre of Excellece i Healthcare Maagemet, Schulich Executive Educatio Cetre, Schulich School of Busiess, York Uiversity Dr. Eric Foberg, MD, MBA VP Strategic Developmet ad Cliical Itegratio, Rouge Valley Health System Sadra Harris, M.Ed Syergy Maagemet Cosultig Igo Holziger, MS, PhD Assistat Professor, Orgaizatio Studies, Schulich School of Busiess Diaa Kawarsky, MA, CCP Presidet The Soft Skills Group Claude Legrad Maagig Parter, Ideactio Rod Morga VP Program Maagemet, e-zsigma Group, Lea Six Sigma Master Black Belt Mark Norma Seior Parter, Heart of the Matter Moica Olse, MHRD, BScN, BA Olse ad Associates Cosultig Ic. Rob Quail Director, Eterprise Risk Maagemet, Hydro Oe Networks Kevi Qui, MA, MPA Seior Cosultat, Leadership Frotiers Joy Richards, RN, PhD Vice Presidet, Health Professios & Chief Nursig Executive, Uiversity Health Network Tyso Roffey Presidet ad CEO, Digital by Desig Carme Rossiter Program Director, Cetre of Excellece for Goverace, Risk Maagemet ad Cotrol Schulich Executive Educatio Cetre David S. Weiss, PhD, CHSPC Presidet ad CEO, Weiss Iteratioal Ltd. To register for a upcomig program, see our Coveiet Registratio Optios at left. For further program-related iformatio, see YOUR NEXT STEPS iside. Modules, speakers, topics, dates, fees, locatios ad applicable taxes are subject to chage.