banorte en su empresa por internet

operation manual banorte en su empresa por internet (banorte in your company through internet) b a n o r t e. c o m

index Description.. 1 Requirements and Configuration.. 2 Users, Passwords and Tokens... 3 Service Access 4 System Administrator, Functions.. 5 Modules and Services... 8 Common Functions.... 9 Inquiry, Save, Modify, Execute, Delete, Last, Import, Export Support... 15 Suppliers Catalogue.. 16 International Pay Orders, Assigner s Catalogue.. 18 Auditing... 19 Help, Date, and Time of Operation... 20 Inquiries... 21 Global Balances... 22 Account s movements. 23 Payments/Forwarding... 24 Forwarding... 25 Supplier s Payment.. 26 SPEI (online transfers between Mexican banks).. 27 Transfers (value next day transfers between Mexican Banks)... 28 Tax Payment. 29 SUA/IMSS. 31 Payment. 32 Inquiry/Cancellation. 33 Payroll... 35 Transmission. 35 International... 36 Dollar Buy and Sell... 36 Pay Orders... 37 C@mbios Banorte en Línea (Foreign Exchange Online). 38 Investment.. 39 Money Market... 39 Anticipation Notes.. 39 Credit... 40 Withdrawals and Online Payments 41 Collection. 42 Inquiry... 42 Pemex.. 43 Billing Inquiry and Payments.. 44 Point of Sales Terminals.. 47 Inquiry... 47 b a n o r t e. c o m

index Services.. 48 Returned Checks.. 48 Protected Check (Individual).. 49 Protected Check (File).... 50 Dispersa Envíos (Sending through)... 53 Specialized Phone Support... 56 b a n o r t e. c o m

description This is a service allowing you to perform financial operations in Internet from any computer, in an easy, quick, and safe way. With Banorte en su Empresa por Internet (Banorte in your Company trough Internet) you can perform operations in a jointly way even from different computers, allowing you, also, by means of an administrator user, the assignment of different levels of products, services, accounts and amounts per day to each user. It has a segmented functionality, in the form of modules: Checking Investement Point of Sales Payments/Forwards Credit on line Services Payroll Collecting Support International Pemex These are options according to your needs or those of your users. The performed operations will be recorded in real time, same as the movements shown in the accounts, so you can be thoroughly confident about the data presented to you. All this allows you to have a tool to optimize your Treasure Department, which becomes both: time-efficient and productive for your company, offering also: Handling of data allowing you to export balances and account s movements. File importing for massive operations. Joint money operations. Audit of performed operations made by users in the system. Withdrawals and payment of credits without visiting the bank branch. Wide service schedule, Monday through Sunday, from 3:00 to 23:00 hours (CST). Preferential money exchange when operating Buy-Purchase or International Pay Orders. Specialized support center by phone dialing 01-800-713-2681.. b a n o r t e. c o m 1

requirements and configuration Computers with Pentium 75mhz or upgraded 32 MB of RAM memory or upgraded Free disk space in hard disk 100 MB Operative system: Microsoft Windows 95 or NT 4.0 or upgraded Microsoft Internet Explorer 5.5 browser or upgraded Encryption installation at 128 bits. To install encryption at 128 bits If the encryption in your equipment is less than 2 bits and it does not allow you to update, you have to download a file for that purpose. The file you have to download will depend on the intensity of encryption of your Windows version. If the encryption is of 40 bits, run file ie5dom.exe If the encryption is of 56 bits, run file ie501dom.exe For Windows 2000 run file encpack_win2000_es_exe Note: All the files are in www.banorte.com inside Banco en Línea/Banorte en su Empresa/configuración. b a n o r t e. c o m 2

Users, Passwords and Tokens The access to Banorte en su Empresa (Banorte in your Company) is handled by Users, and each user has 3 elements: individual ID, Password and Token* ID (Identification) is a series of 8 characters assigned to each user. That is: there cannot be two IDs (users) being the same. Password, that is an random secret key assigned to each Identification via our system and by chance, and unknown to everybody, except to the user who owns it, as it is delivered to him/her in a sealed envelope. *Token, is a security item generated by the combination by chance of 6 numbers, which are synchronized in real time with the software managing them. The token is in charge of the validation and allows the link with the server in the Bank. This way, the users have always the key at hand (token) allowing the connection, so not any other person can have access to the application, even if they know the ID and the Password. When money operations are performed, the system asks for the ID, Password and the combination of numbers generated by the token of the authorized user, and/or if the case is, by the confirmation of the user which is co-executing. There are 2 types of users: Administrator and common user. Administrator is the user which is responsible of the Application and who assigns the Modules and Permits to common users, both from accounts and from amounts to be operated an if they are jointly executing, the Administrator can allow up to 3 common users to perform a money operation. Common User is the one to enter and operate the application always according to the assigned permits by the administrator user. b a n o r t e. c o m 3

Service access To access Banorte en su Empresa por Internet (Banorte in your Company through Internet) service, you only have to write in your browser s URL window, www.banorte.com When you are inside the web site, you can find Banco en Línea (Bank online). Banorte en su Empresa Enter the access password, provided by an executive of Soluciones Tecnológicas Banorte (Banorte s Technological Solutions) 1.- User s ID 2.- User s Password + Token 3.- Click on Entrar (Enter) b a n o r t e. c o m 4

administrador del sistema (system s administrator) By means of the Administrator User you can access functions like these: User s Administration.- It allows new users to join, to give maintenance to old users, to assign accounts, services, minimal and maximum amounts. Reports.- They provide data on the type of operation performed by registered users. This can be checked by Accounts or Services, reporting a wide variety of dates and amounts of the operations. Audit.- It audits the performed operations made by registered users. new user s joining 1.- Select the user Identifier when joining. When doing it, it will show automatically the number of Token. 2.- Enter the user s complete name. 3.-Enter the email and the area or position of the user. 4.- Select the desired option: Activate or Deactivate. 5.- Click on Guardar (Save), and you will see the display of the joining registration on the screen s bottom. b a n o r t e. c o m 5

asignación de cuentas (assignment of accounts) This option allows accounts and permits about the services to users which have already joined. 1.- Select the user to assign an account or permit 2.- Click on Cuenta (Account) 3.- A screen is displayed, showing the check accounts assigned to your service You can also modify (Modificar) some of the registered users or you can delete Borrar) them 4.- Select the account to be assigned to the user 5.- Click on the button with the right oriented arrow to add, or click on the left oriented arrow to delete. You can add one or several accounts at same time. 6.- Click on Guardar (Save) button, at the end, the accounts assigned to the user will be displayed. b a n o r t e. c o m 6

asignación de servicios (assignment of services) This option allows the assignation of accounts and permits about the services: for the users already registered. 1.- Select the user to assign an account or permit 2.- Click on Servicios (Services) 3.- A screen appears, showing the check accounts assigned to your service You can also modify (Modificar) some of the registered users or you can delete (Borrar) them 4.- Select the service or the user to be activated. 5.- Select the permit the user will have: Capturar (Enter), Ejecutar (Execute) or both of them. 6.- Click on Guardar (Save) and the services assigned to the user will be displayed b a n o r t e. c o m 7

módulos y servicios (modules and services) Once the user and his passwords are validated, the access to the service is allowed and the menu is shown including all the Banorte en su Empresa por Internet (Banorte in your Company through Internet) offers you, according to the agreements/services related to each company or those the Administrator has assigned to the user. Balances and movements of accounts, financial information and commissions. Performance of Forwarding operations, payment to suppliers, Transfers, SPEUA, and other Banks (TEF), tax payment, SUA/IMSS, and services. Online inquiry of payments received from collection or historically and file sending to collect at home. Performance of payments of Pemex services: Collection, GAS and Line. Inquiries about partial payment made by affiliated, and detailed operations. Payroll file sending. Performance of Dollar Buy/Sell, International Pay orders and access to C@ambios Banorte en Línea (Foreign exchange). Performance of withdrawals and deposits of Money Market and Anticipation Notes. Handling of Suppliers Catalogues, Audits, Online Help, Operation Hours. Online performance of Credit withdrawals and payments Inquiry about returned checks, Check protection and Dispersa Envíos (Sending Through). b a n o r t e. c o m 8

funciones comunes (common functions) This paragraph gives a short explanation about the Checking common functions or buttons operating most of the options, both in checking transactions and in money transactions: consultar (inquiry) Inquiry - confirms the action to perform regresar (back) Back takes you back to the last screen, which brought up the current action imprimir (print) Print allows, at any moment, the printing of the detailed checking or check of some operation Guardar (save) Each money operation you want to perform has to be entered first according to the following: 1.- Enter the required data, according to the screen 2.- Click on Guardar (Save) and every operation will be saved till its execution. 3.- The detail of every saved operation is displayed. b a n o r t e. c o m 9

importar (import) It allows the massive operation or import of Transfers, Suppliers, and Suppliers Accounts. 1.- Depending on the screen where it is located, click on Importar (Import). 2.- Some times you will have to click on the Importar (Import) button again till you reach the option indicating the route of the file you will import 3.- Enter the route where the file is or click on Buscar (Browse) If you click on Buscar (Browse), the search window will be displayed, click on the file to import and then click on Open. 4.- Finally, click again on Importar (Import). b a n o r t e. c o m 10

importar (import) 1.- The file s format validation is performed and also the suppliers and the accounts against the registered catalogue. 2.- The validation s results are displayed with two links indicating the right and the wrong registrations (format and catalogue). 3.- If the details also need validation, just click on the corresponding link. 4.- If you want to modify the wrong registrations, click on Borrar (Delete) to eliminate all of them. 5.- If you wish to execute the right registrations, click on Ejecutar (Execute). 6.- Provide data for Identification, Password and Token and click again on Ejecutar (Execute). b a n o r t e. c o m 11

modificar (modify) It allows the modification of any operation previously saved and not executed yet. borrar (delete) It allows deleting of one or several registrations to avoid mistakes or duplicity in payments the moment an operation is executed. exportar (export) The information can also be exported to a text file, such as movements or balances to manipulate them in other programs. or example, you can export the accounts movements to a text file and so you can reconcile the month s movements: 1.- Click on Exportar (Export) 2.- Open an HTML page with the file s content, click on menu File, Save As and display the assignation window, give a name to the file, select the type: Text file and click on Enter (or Save). b a n o r t e. c o m 12

ejecutar (execute) As it is easy to save the operations, you can execute them one by one, or several of them at same time. 1.- Identify the operation you want to execute by selecting the small window at the right of each entry or by selecting the main one if you want to perform all of them. 2.- n you have selected the entry or entries to operate, click on Ejecutar (Execute). 3.- In order for you to have a safe operation, the system will ask again: User s ID, User s Password + Token 4.- Click again on Ejecutar (Execute) Banorte en su Empresa, is able to take different users, each one independent, with different passwords and permits, and also with joint permits. b a n o r t e. c o m 13

ejecutar (execute) Once the operations are processed, the result will be displayed in two blocks: those that have been Accepted, and those who have been Rejected. 1.- When the Payment has been accepted, a PROCESO COMPLETO (COMPLETED PROCESS) sign is displayed to confirm it. 2.- If the Payment has been Rejected, the reason of the rejection is also displayed. When clicking on Printer, a window will be displayed with the receipt of the operation, so you can print it if you need or want so. b a n o r t e. c o m 14

soporte (support) Before performing payments and transfers, every supplier has to join the system, same as their linked accounts. Here are some options of the module: Register suppliers and their accounts, both Banorte s and other banks. Register Assigners for International Pay Order and their accounts in foreign Banks. Customize your own accounts to be able to identify them quicker. Monitor the performed operations in the system made by different users. Help with system s operation. Contact us via e-mail through this system. Operation Schedules for each module and transaction in the system. b a n o r t e. c o m 15

soporte (support) The suppliers registration can be done by entering general data: 1.- The supplier s ID, Name, RFC, address, phone number, e-mail, and so for. Registration can be ordered by any field you wish, such as: ID, name, and so for. 2.- Once you have entered the data, click on Guardar (Save) You can also modify (Modificar) and delete (Borrar) the old registrations. 3.- The new registration will be displayed in the bottom, with the ID or registration number, allowing you to identify each of the suppliers. To check or add accounts from a supplier, you only have to select the supplier and click on Cuentas (Accounts). b a n o r t e. c o m 16

soporte (support) To register an International Pay Order Assigner: 1.-Select the Bank* 2.- Select type of account* 3.- Enter account number* 4.- Select currency* 5.- Enter the number of CLABE/Debit* just when it is another Bank in México different than Banorte 6.- Enter a short description 7.- Select the permits to operate this account: payment to suppliers payment, SPEI or Transfers to other banks * 8.- Click on Guardar (Save) *Obligatory data b a n o r t e. c o m 17

soporte (support) To register an International Pay Order Assigner: 1.- Enter Name and Phone Number You can also modify (Modificar) and delete (Borrar) the old registrations. 2.- Click on Guardar (Save) after entering data 3.- The new registration will be shown on bottom, with the ID or number of registration, which will allow you to identify each of the assigners. To verify or add accounts to an assigner, select the supplier and then click on Cuentas (Accounts). Registrations can be ordered by any field you wish, such as ID, Name, and so for. 1.- Enter the account number, ABA or SWIFT, Bank and location of destination 2.- Click on Guardar (Save) after entering the data You can also modify (Modificar) or delete (Borrar) the old b a n o r t e. c o m 18

soporte (support) To Audit the operations performed by Users: 1.- Select the order of dates, hours, User and Amounts to Audit. 2.- Select the transactions you want to Audit, click on the arrow at the right if you want to add, in the arrow at the left if you want to delete the audit. 3.- Tell the number of registrations you want to display in the block. 4.- Click on Consultar (Inquiry). All the operations which have met the checking requisitions are displayed. If you want to check a detailed operation, click on the detail icon and the information for that operation will be displayed. b a n o r t e. c o m 19

soporte (support) Online Help In this section, you can get information on the operation of some of the modules, and about how to get the formats used to generate the files to be imported. Schedules for the operation of the service: In this section are the schedules when the different operations can take place in the system. b a n o r t e. c o m 20

consultas (inquiry) Section which allows you to perform different types of inquiries to be able to print or export the information. The different options are: Global, showing a summary of balances separated by type of account; check, notes, money table and Credit Cards Individual, allowing to inquire the balances and/or movements of only one type accounts Different currencies exchange Main reference Rates Shows you the commissions to be collected by the operations performed in the BEM system Allows you to perform a transfer to a specific account to collect the commission Shows you the operations performed by this system during the day b a n o r t e. c o m 21

saldos globales (global balances) Showing different types of products, such as: Check Accounts Notes Money Market Credit Cards All the products Showing the balance in pesos Showing the balance in dollars To see the detailed balance of each account, select the type of product and click on Consultar (Inquiry). The information of each one of the accounts is detailed: Account number and name of account Currency: pesos or dollars Standardized Bank Key (CLABE) Balance in pesos Balance in dollars Status of the account b a n o r t e. c o m 22

consulta de movimientos (account s movements) To perform an account movements: 1.-Select the account 2.- Click on the button to Consulta de Movimientos (inquire movements) You can Exportar (Export) the information in any moment to a text file, so you can handle it easily. See common functions page You can also inquire the detail of movements in another account: 1.- Select another account in the group of options. 2.-Click on Refrescar (Refresh) 3.- You can verify the movements by: order of dates, enter the first and last date (up to 60 days ago) By order of movements. 4.- Click on Refrescar (Refresh) button. b a n o r t e. c o m 23

pagos / traspasos (payments/forwarding) This module allows you to perform different types of money transactions: Funds transfer among own accounts in pesos or dollars Payment to third party with a Banorte account, in pesos or dollars Third party payment with other banks accounts in pesos, to be credited that same day Tax payment to SH (SAT) SUA/IMSS payment Lost checks reporting and inquiry Payment to Banorte Entrepreneurial Cards or payment of Cards from other banks and American Express Power, Water, Telephone, etc. Third party payment with accounts from other banks in pesos b a n o r t e. c o m 24

traspasos (forwarding) To perform operations among own accounts to fund or only to cover the payment of checks or another payments. 1.- Select the origin account (from). 2.-Select the destination account (thru). 3.- Enter the amount, reference and a short description. 4.- Click on Guardar (Save). After saving the operation or importing a file, this will be displayed, waiting to be Executed. Besides, you will have the display of information about the user entering the payment, amount, affected accounts, and so for. You can also perform massive payments, clicking on Importar (Import) to read a text file. b a n o r t e. c o m 25

pago a proveedores (supplier s payment) To perform payment to suppliers, previously registered in the corresponding catalogue: 1.- Select the origin account. 2.- Select the supplier. 3.- Select the destination account. 4.- Enter the amount, reference. 5.- Enter reference. 6.- Enter short description. 7.- Click on Guardar (Save), and then Execute. After saving the operation or the file importing, this will be displayed on the button, waiting to be Executed. Besides, you will have the display of information about the user entering the payment, amount, affected accounts, and so for. You can also perform massive payments, clicking on Importar (Import) button to read a text file b a n o r t e. c o m 26

spei (online transfers to other mexican banks) To perform a forwarding to accounts in other banks and being credited that same day 1.- Select the origin account. 2.- Select supplier. 3.- Select destination account and amount to pay. 4.- Enter reference, short description and payment instructions. 5.- Click on Guardar (Save), where every forwarding will be saved till it is executed. After saving the operation or the amount, a file will be displayed, waiting to be Executed. Besides, you will have the display of information about the user entering the payment, amount, affected accounts, and so for. You can also perform massive payments, clicking on Importar (Import) button to read a text file b a n o r t e. c o m 27

transferencias (next day transfers to others Mexican banks) To perform transfers towards other banks and to have value 24, 48, 72 or 96 hours after being executed. 1.- Select the origin account. 2.- Select the supplier. 3.- Select the destination CLABE or Credit account and the amount to pay. 4.- Enter a reference and a short description. 5.- Report the date of application, at least one working day after the date of the operation 6.- Click on Guardar (Save), where every forwarding will be kept till being executed After saving the operation or importing a file, this will be displayed at the button, waiting to be Executed Besides, you will have the display of information about the user entering the payment, amount, affected accounts, and so for. You can also perform massive payments, clicking on Importar (Import) button to read a text file b a n o r t e. c o m 28

pago de impuestos (tax payment, only for México) To meet the fiscal duties in a wide schedule, from Monday to Sunday, from 3.00 to 23.00 h. You can pay taxes from the period of 2002 or after that period. Enter or Select the different fields accordingly: 1.-Type of tax. 2.- elect the type of person: physical or moral. 3.- Enter RFC and Razón social (Social Business Category). 4.- Select Concept or Tax 5.- Select at the end the account to be charged. 6.- Click on Guardar (Save). After saving the operation, the payment will be displayed, waiting to be Executed. b a n o r t e. c o m 29

pago de impuestos (tax payment) Referenced Deposit New way to pay provisionally starting on 2006 Enter or select the fields accordingly. 1.-Entering Line, the information can be taken from the receipt issued by SAT 2.- Amount, corresponding to the tax payment. 3.- Description, short reference for the payment. 4.- Select the account to be charged. 5.- Click on Guardar (Save). After saving the operation, the payment will be shown, waiting to be Executed. 6.- Select the payments to perform, click on Execute. A summary with all the payments to be performed will be displayed. Click on Si (Yes) if it is right. 6.- Provide ID, Password, Token and click on Ejecutar (Execute). b a n o r t e. c o m 30

sua/imss Payments To pay the employer-worker fees due to Social Security Services (IMSS); schedule: from Monday to Friday, 8 to 20:30 hours. 1.- Enter the route where the file is or click on Examinar (Browse). 2.- Enter the route where the file is or click on Browse. If you click on Browse, the Search window will be displayed. Select the file you want to import and click on Abrir (Open). 3.- Click on Importar (Import) at the end to validate the file. After importing a file it will be displayed in the bottom part, waiting for any action, such as being executed. 4.- To be able to Execute the file and make the payment, select the corresponding radio button and click on Ejecutar (Execute). b a n o r t e. c o m 31

sua/imss Payments 5.- When the execution is performed, the file is updated. 6.- Click on the printer s icon to print the receipt. Data on the employer and the bimonthly payment. Detailed information about the file. Operation data performed by BEM. b a n o r t e. c o m 32

sua/imss Inquiry You may get the receipts of your SUA operations, even they have been performed 60 days ago. Also you can cancel a payment, as long as the cancellation is done the same day of the payment. 1.- Modify the order of dates to inquire and the system will give you all the dates since 30 days before. 2.- Click on Consultar (Inquiry). The files which have been used for the operations will be displayed in the date order they have appeared. If you need to get the receipt of any file, just click on the corresponding printer. If you require the cancellation of a payment: 1.- Select the corresponding radio button and click on Cancelar (Cancel). (to be continued) b a n o r t e. c o m 33

sua/imss Cancellation 2.- screen with information is displayed, if that is not the right payment, click on Cancelar (Cancel), if it is the right one, click on Aceptar (OK). 3.- The required file is authorized and its updating status will be displayed in the Inquiry. 4.- If you click on the printer in the cancelled payment, you will get a similar proof, but informing about the Cancellation. Information on the Operation performed by BEM b a n o r t e. c o m 34

nómina (payroll) Forget about a payroll check for every employee or a cash payment for each of them. Avoid all the risks to handle cash. Payroll- Transmission of files for payments Registration files transmission for SIGA employees Registration files transmission for SIGA employees transmisión (transmission) 2.- Search and select the payroll file to transmit. 3.- Click on Importar (Import) and Transmit. Show a message to verify the transmission Status 15 minutes after sending it. When this time is over, you should verify if the file had mistakes or will be successfully processed. Click on Estatus (Status) for this purpose (just for SIGA payroll) 1.-Enter the transmission period and click on Consultar (Inquiry). The Status in the file is displayed and 2.- You get a receipt. b a n o r t e. c o m 35

internacional (international) To perform buy and sell operations among your different currency accounts and have the preferential and exclusive exchange for your operation. If you need more information, call: 01-800- 8375-500 and 01 800-7154-102 Online buy and sell of dollars Pay Order Sending to international banks Online Buy and Sell of different currency compra/venta dólares (online buy and sell of dollars) Special exchange rate for Banorte en su Empresa 1.- Select the origin account. 2.- Select the destination account. 3.- Enter amount of dollars. 4.- Enter a reference and a description. 5.- Click on Guardar (Save), where the operation will be kept till its execution. b a n o r t e. c o m 36

ordenes de pago (pay orders) To send an international pay order in dollars: 1.- Select the ordering account. 2.- Select the assigner. 3.- Select the assigner s account. 4.- Enter the amount of dollars. 5.- Enter any reference. 6.- Click on Guardar (Save). The details of each operation is displayed, showing: type of currency, assigner, origin and destination account, destination bank, and so for. Every record is waiting to be executed. See common functions Remember you can always Delete, Modify and Inquiry the commissions based on the amounts you send. b a n o r t e. c o m 37

c@mbios banorte en línea (foreign exchange online) If you need to access buy/sell of any type of currency with preferential type of Exchange. The access is performed through the option C@mbios Banorte en Línea (foreign exchange online), in the INTERNATIONAL module. When clicking on this link, a new session will start, and you will be able to operate there by the use of the corresponding passwords. Just call for that service in these telephone numbers: 01800-8375500 y 01800-7154102 b a n o r t e. c o m 38

inversiones (investments) To perform investments and be able to have the control to increase them and make fund withdrawals. Notes Amounts and terms increasing of your investments. Money Market Investments in money market at different terms mesa de dinero (money market) 1.- Select the origin account. 2.- Select the term. 3.- Select the amount to invest. 4.- Enter a short description. 5.- Click on Guardar (Save), to save every operation till it is executed. Se muestra el detalle de cada Display of details of every operation that has been entered. b a n o r t e. c o m 39

créditos (loans) This function allows you to perform online credit withdrawals and payments, previously agreed to operate in this system. Shows the credit s conditions and the available balance. Shows the credit s conditions and the balance after the last monthly cutoff. Shows the credit s overdue payments, if existing. Allows to perform on line withdrawals of resources based on available balance in the credit. It allows the payments to credit capital based on withdrawn balance. b a n o r t e. c o m 40

créditos (loans) To perform a Withdrawal 1.- Select No. of credit 2.- Enter amount to be withdrawn. 3.- Enter reference. 4.- Click on Guardar (Save) where each operation will be kept till it is executed. Every operation is detailed while waiting to be executed or if it has to be corrected, modified or deleted. To perform a Payment 1.- Select No. of credit. 2.- Enter amount to be paid. 3.- Enter reference. 4.- Click on Guardar (Save) where each operation will be kept till it is executed. Every operation is detailed while waiting to be executed or if it has to be corrected, modified or deleted. b a n o r t e. c o m 41

cobranzas (collections) This module allows you to make the inquiries of movements from an entrepreneurial concentration helping to compare the payments performed by your clients Online inquiries of payments received by Collection File sending of Affiliations and Billing from Collection at home consulta (inquiry.) 1.- Select the account. 2.- Click on Consultar (Inquiry). 3.- The deposits received during the day will be displayed on the bottom of the screen, showing data such as references, amount, commission collection as penalties or some discount. 4.- A historical inquiry can also be done, starting on a specific date. The information can be Exported to a text file, it can be Printed or classified under a given field. b a n o r t e. c o m 42

pemex A module for clients of Pemex with the agreement of service. In order to verify billing, overdrafts, big clients and dealers and to be able to perform Payments in some of the operations mentioned before. To inquire billings and to Perform payments of them as well as payments in advance. To perform Online Payments about the same service b a n o r t e. c o m 43

pemex PEMEX s Collection Billing Inquiry 1.- Select the number of client you want to inquire. 2.- Click on Consultar (Inquiry). 3.- The detail of documents to be paid or already paid is displayed with the amount and the number of the document. To Perform Payments 1.- Select the origin account. Enter Import, Select client, type of account, reference and description. 2.- The detail of documents to be paid or already paid is displayed with the amount and the number of the document. b a n o r t e. c o m 44

pemex PEMEX On Line To Perform Payments 1.- Select the number of client you want to inquire. 2.- Press on Consultar (Inquiry). 3.- Select the Type of payment you want to perform. 4.- Enter the Amount to Pay. 5.- Click on Consultar (Inquiry). 6.- Previous display of the pay to perform. 7.- Click on Ejecutar (Execute). b a n o r t e. c o m 45

pemex PEMEX Gas To Perform Payments 1.- Select the billing (s) to pay, by marking the corresponding blank. 2.- Click on Consultar (Inquiry). 3.- Details of selected documents to be paid is displayed, click on Ejecutar (Execute). b a n o r t e. c o m 46

comercios (point of sales terminals) If you have one or several terminals at points of sales (TPV) with this module you can know the details of the deposits for sales made in an order of dates. Inquiry of operations performed in point of sales terminals (TPV) consulta (inquiry) 1.- Select the number of affiliation or account. 2.- Click on Consultar (Inquiry). 3.- The payments made to the account, since last day, will be displayed. 4.- You can also verify up to 60 days ago, by indicating the dates and clicking on Refrescar (Refresh). You can also see the detailed operations in each deposit made into the account by clicking on link Detalle de Movimientos (Details of Movements) including information such as: amount, date of the operation, type of transaction if it was with credit or debit card. b a n o r t e. c o m 47

servicios (services) This service is related to Checks and Pay Orders (Dispersa envíos). Inquiry of returned checks from an account Protection of individual checks. Protection of checks via file. Dispersa Envíos (Sending through) cheques devueltos (returned checks) 1.- Select the account you want to inquire. 2.- Enter the initial date. 3.- Show the number of records to be shown in the block. 4.- Click on Consular (Inquiry). The checks that are been returned are now displayed, showing: account number, name of owner, amount, branch and issuing bank. The information can be Printed (Imprimir) and/or Exported (Exportar). b a n o r t e. c o m 48

cheque protegido (protected check) Single It allows to protect one or several checks of an account by a certain amount. COMING SOON 1.- Corresponding protected check 2.- Enter information of up to 5 different checks 3.- Click on Guardar (Save). 4.- When the checks are saved, keep them in the added column till they are executed. 5.- In order to protect the checks, mark them and click on Ejecutar (Execute). 6.- Enter ID, Password, Token and click on Ejecutar (Execute). b a n o r t e. c o m 49

cheque protegido (protected check) File Transmission It allows the protection of all the checks in the Checkbook or only those marked in a file. 1.- Select the issuer of the corresponding protected check. 2.- Show the route for the file to be transmitted or click on inquiry to find the file. 3.- Click on Importar (Import). 4.- Once the file is imported, add, in the adding section with a status of waiting for execution 5.- To transmit, mark the corresponding file and click on Ejecutar (Execute). 6.- Provide ID, Password, Token and click on Ejecutar (Execute). 7.- Click on Refrescar (Refresh) to update the status of the file. b a n o r t e. c o m 50

cheque protegido (protected check) File Transmission 8.- When the operations has the Executed status, click on the Printer icon to get the receipt. b a n o r t e. c o m 51

cheque protegido (protected check) File Reception Here you can get the results of the operation of the transmitted files in a given date to protect the checks 1.- Select the issuer of the corresponding protected check. 2.- Modify the date to inquire, the system gives you that of the day, by default. 3.- Click on Consular (Inquiry). 4.- The transmitted files are displayed on the given date, when clicking on the Printer icon, the corresponding receipt is also displayed. b a n o r t e. c o m 52

dispersa envíos (sending through) File Transmission This function allows to send files with pay orders to be applied by means of a file. 1.- Select the corresponding sending-through issuer. 2.- Indicate the route of the file to be transmitted or click on browse to find the file. 3.- Click on Importar (Import). 4.- When the file is imported, include it in the adding section and mark the status as stand by to be executed. 5.- When ready to transmit the file, mark it and click on Ejecutar (Execute). 6.- Enter ID, Password, Token and click on Ejecutar (Execute). 7.- Click on Refrescar (Refresh) to update the file s status. b a n o r t e. c o m 53

dispersa envíos (sending through) File transmitting 8.- When the file has the Executed status, click on the Printer s icon to get the receipt. b a n o r t e. c o m 54

dispersa envíos (sending through) File Reception This function allows to get the results of the operation of the transmitted files. 1.- Select the corresponding Dispersa Envíos issuer. 2.- Modify the date to inquire, the system will give you the date of the day by default. 3.- Click on Consular (Inquiry). 4.- The files which have been transmitted on the given date will be displayed, in the printer s icon is also displayed the corresponding receipt. 5.- The files which have been transmitted on the given date will be displayed, in the printer s icon is also displayed the corresponding receipt. 6.- The file will be displayed. Click on File, Save as and when Windows screen is displayed, indicate the route and name of the file and Click on Guardar (Save). b a n o r t e. c o m 55

specialized phone support There is a specialized area to give phone attention when in doubt or operative problems with the system. The free phone number to call is: 01800-732681, option 1, and in Monterrey, you can dial 8156-9636, Monday through Friday, from 08:00 to 20:00 and Saturdays from 0:800 to 15:00 contact us bempresa@banorte.com notes b a n o r t e. c o m 56