INGRID JOHNSON SERIO, RN, BSN, MPP 5 Parkway Lane, Cherry Hills Village, CO 80113 303-759-9342 ingridserio@comcast.net 847-494-6317 Cell phone EDUCATIONAL BACKGROUND Doctorate in Nursing Practice Student (Leadership and Innovation) expected completion (2017) Arizona State University, Phoenix, Arizona Master s in Public Policy (2009) University of Denver, Denver, Colorado Bachelor of Science in Nursing, BSN (1986) DePauw University, Greencastle, Indiana Licensure Registered Nurse (RN), State of Colorado Certifications Certified Resident Assessment Coordinator RAC-CT Certified Nurse Executive C-NE POLICY MEMORANDUM TITLE AND ADVISOR The Impact of Current Medicaid Reimbursement Rates and a Medical Home on Access to Medical Care for the Lower Income Population in Delta and Montrose Counties, Colorado Advisor: Governor Richard Lamm University of Denver, Denver, Colorado 2009 PUBLICATIONS: MDS 101 An Introduction to the RAI Process, Published by AANAC, 2011 and coauthored by Ingrid Serio and Rena Shephard Voices and Choices by Ingrid Johnson Serio, Published by Long-Term Living Magazine, January, 2011 Family History Collages with Resident s with Dementia, by Ingrid Johnson Serio, Published by Long-Term Living Magazine, April 11, 2011 Does HIT Really Affect Outcomes, by Ingrid Johnson Serio, Published by Long-Term Living Magazine, September 13, 2011 Using the MDS 3.0 to Promote Culture Change, Credited to Sara Dent, Ghost written by Ingrid Serio Published by Long-Term Living Magazine, August 16, 2011 The MDS 3.0 What They Got Right, by Ingrid Johnson Serio, published by Long-Term Living Magazine, March 2012 The Marriage of the RAI, Compliance and Regulation, by Ingrid Johnson Serio, published by Long-Term Living Magazine, April, 2012
QUALIFICATIONS PROFILE Proven strengths in staff management, project management, policy writing, and coordination and follow through, business management, advocacy, public speaking and coordination and management of large-scale projects. Exceptional systems thinker with strong capacity to problem solve and manage numerous, often competing priorities with ease and foster the provision of superior customer service. Management and administrative strengths with success in budgeting, staff management, team coordination, while nurturing a positive outcomes-focused approach. Demonstrated ability to positively impact outcomes through goal directed intervention, teaching, mentoring and guiding employees to successfully and efficiently manage a variety of issues that may arise. Outstanding written and verbal communication skills. JOB HISTORY August 2012 Current THE COLORADO CENTER FOR NURSING EXCELLENCE ASSISTANT PROGRAM DIRECTOR LONG TERM CARE NURSE LEADERSHIP PROGRAM, ADVANCED PRACTICE NURSING PROFESSIONAL BARRIERS PROJECT Responsible for management and coordination of all content and educational course development for 3 year HRSA grant funded LTC nurse leadership project., Serve as the primary staff member for expertise in long-term care nursing, leadership and management, survey, regulation and policy interpretation, nursing home administration, and other content related to the nurse leadership program. Build and maintain relationships with all stakeholders related to the HRSA grant. Create and disseminate all marketing materials related to the LTC project. Responsible for operating expenses and budgets related to the LTC project. Responsible for completion of all documentation required for the HRSA LTC grant maintenance, to be provided to HRSA, the CCNE Board of Directors and the CCNE Advisory Council. Responsible for convening multidisciplinary collaborative to discuss APRN practice barriers in the state of Colorado and assess what changes need to be made at the regulatory and legislative levels. Administrative responsibility of original APRN collaborative with the project management team headed by The Colorado Health Foundation Tasked with relationship building, evidence gathering and dissemination of information among the original multidisciplinary collaborative, facilitated and convened at the Center for Nursing Excellence, managed by The Colorado Health Foundation. Partner with all members of the multidisciplinary (nursing and non-nursing) collaborative to advance legislative changes forward to reduce the transition to practice barriers for APRNs in Colorado. Responsible for ongoing research, evidence gathering and grant writing in a continuing effort to decrease barriers to full practice authority for APRNs in Colorado, beyond legislation. THE AMERICAN ASSOCIATION OF NURSE ASSESSMENT COORDINATION October 2010 March, 2012 2
DIRECTOR OF CONTENT MANAGEMENT Responsible for management and coordination of all content and educational course development, its implementation and quality assurance for member benefits and products across programs. Served as the primary staff member for expertise in long-term care nursing, leadership and management, survey, regulation and policy interpretation, nursing home administration, and other content needs of the association. Wrote and revised educational course manuals for all levels of nursing and staff development education, including survey, clinical, nurse leadership and regulatory courses. Responsible for planning content of the annual national conference, with task of contracting with subject matter experts and creating strategic plan for each subsequent conference. Provide staff assistance and direction during the conference. Responsible for operating expenses and budgets related to organizational publications, content, subject matter experts and course updates. Identification, development and management of relationships with subject matter experts as part of the product benefit development process for all educational courses while managing contracts and production processes to ensure accurate, meaningful and timely content. Build relationships between the organization and policy/decision makers to support the creation of effective regulation that will support the mission of the organization and quality care initiatives in the long-term care arena. Wrote articles for outside publications that focus on long-term care and nursing education initiatives. Responsible for all content in the AANAC bi-weekly newsletter, the LTC Leader Charged with all organizational grant writing responsibilities and researching alternative funding options for the organization in conjunction with the director of business development. Currently integrating new outcomes criteria measurements into educational programs based on DE Moore s 7-layer framework measuring not only adult CME learning but also how learning is translated into practice. HEALTHCARE, CASE MANAGEMENT AND PUBLIC POLICY CONSULTANT/FELLOWSHIP POSITIONS IJS Consulting Case Management, Healthcare and Fiscal Policy 1999-2010 THE CONCORD COALITION, WASHINGTON D.C. Project Manager Bi-Partisan Fiscal Commission Town Hall Meeting featuring the Alan Simpson and Erskine Bowles, the chairs of the presidentially appointed Fiscal Commission, sponsored by the Concord Coalition and held at the University of Denver July, 2010-October 1, 2010 THE ADAMS GROUP, DENVER, COLORADO Project Manager Backseat Budgeter May, 2010-September, 2010 THE INSTITUTE FOR PUBLIC POLICY STUDIES AT THE UNIVERSITY OF DENVER Grant Writer IPPS/Concord Coalition 3 year partnership grant request on national fiscal stewardship December, 2009 May, 2010 THE CONCORD COALITION AND THE UNIVERSITY OF DENVER Program Manager Paying for America Fiscal Summit and Fiscal Wake-Up Tour, September October, 2009 3
THE BIGHORN PUBLIC POLICY INSTITUTE Bighorn Public Policy Leadership Development Conference Fellow on Rural Healthcare, 2009 LIFE HEALTH CORPORATION Public Health, Prevention and Wellness Nurse Consultant, August December, 2009 COLORADO FUTURES PROJECT Graduate Assistant to Brenda Morrison, 2009 VILLA MANOR CARE CENTER Medicaid, Medicare and Insurance Documentation Compliance Consultant, 2007-2009 THE VILLAGE OF GLENVIEW- CASE MANAGEMENT 1999-2004 Occupational Health, Workers Compensation and Group Health Case Management Consultant Self Employed with a staff of up to 10 subcontractors while living in Illinois. Created and managed entire business which included as clients, local municipalities, law firms and insurance companies. Role included selling case management services to potential clients, providing case management services and creating and maintaining QA practices for the business, budgeting, invoicing, maintaining client relationships, hiring, managing relationships with and paying subcontractors and all activities related to running a business. Focus on brain, spinal cord and occupational injury PROFESSIONAL HEALTHCARE EXPERIENCE PALLIATIVE CARE CENTER OF THE NORTH SHORE, EVANSTON ILLINOIS 8/1997 9/1998 Discharge Planner, Hospice Hired to create a new position within the Admissions Department within hospice designed to work with patients and families referred to hospice. Responsible for teaching about hospice services to referred patients and families in the hospital and home setting and assessed appropriateness of admission to the hospice program. Accessed appropriate patient documentation and records to provide needed information for admission to hospice care and provided all necessary information to the hospice team. Maintained contact with a variety of providers in hospitals and home care agencies who were responsible for providing appropriate hospice referrals. 1990 1997 Quality Assurance and National Management Training Director 1994-1997 Responsible for creating and overseeing all quality assurance activities in the company Created long-term strategic plan to convert company processes to a higher level of technology designed to increase efficiency and competitiveness within the industry. This plan included a proposed budget and a cost benefit analysis over a 10 year period. Created a management training program designed to provide new and existing company managers training on all budgeting, management and HR protocols within the organization Reported directly to the President/CEO and was listed as #2 on the company organizational chart THE REHAB TEAM/QUALITY MANAGED CARE, CHICAGO, IL 4
Regional Case Management Midwest Director 1992-1994 Responsible for the Chicago Regional Office Role required management of the regional profit and loss statement, hiring, firing, managing all local business operations Participated in companywide strategic planning and budgeting. Launched new offices and oversaw management in Iowa, Indiana and Florida Increased profitability of office by 25% over two year period through expansion of business through new clients. Reported directly to the President/CEO Case Management Consultant 1990-1992 ALERE MEDICAL, RESPIRATORY DIVISION, LAKEWOOD, COLORADO, 1/2006-9/2007 RN Care Manager, Respiratory Division EVANSTON NORTHWESTERN HEALTHCARE, EVANSTON, ILLINOIS 9/2003 6/2004 Staff Nurse, Oncology Unit 5 South Searle STUART PHARMACEUTICALS, CHICAGO, ILLINOIS 1988-1990 Medical Sales Representative GEORGE WASHINGTON UNIVERSITY MEDICAL CENTER, WASHINGTON, DC 1986 1988 Staff Nurse, 2 North Rehabilitation AWARDS/HONORS Keynote speaker, National Nurses Week fundraiser, Otero Junior College, May, 2014 Selected speaker on long-term care regulation at the AHIMA regional conference in Golden, Colorado, May, 2011 Selected to represent the University of Denver and introduce Mayor Hickenlooper at the 2009 Denver Leadership Summit. May, 2009 Bighorn Public Policy Leadership Development Conference, Rural Healthcare Fall, 2008 Merit Scholarship Recipient, The University of Denver Institute for Public Policy Studies Academic Years 2007-2008 and 2008-2009 Keynote Speaker Annual Meeting of Illinois Association of Occupational Health Nurses- 1997 Selected question writer for the Certified Case Management Exam 1996 President of the Illinois Chapter of the Case Management Society of America 1993-94 Nominated and honored by Who s Who in Nursing 1993-94 Vice President of the Illinois Chapter of the Case Management Society of America 1992-93 Provided expert testimony on the management of head injury within the insurance industry to the Human Resources and Intergovernmental Relations Subcommittee of the Committee on Government Operations of the House of Representatives of the United States Congress, Washington, DC February, 1992 5
ADDITIONAL COMMUNITY CREDITS AND ACCOMPLISHMENTS Council Member First Plymouth Congregational/UCC - Current Chair First Plymouth Congregational/UCC Christian Education Ministry 2010-11 Board Member of the Learning Center, First Plymouth Congregational Church 2008- Present Board Member of the First Plymouth Christian Education Committee 2007-Present Chair for the CHVE Reach Out Committee for the CHVE PTCO 2005-06, 2006-07 Chairperson, 2004 Woman s Club of Evanston Annual Benefit Dinner 2003-2004 Woman s Club of Evanston Nominating Chair - 2003 Served as Producer and Board member with complete management responsibility for the 2002 Woman s Club of Evanston Benefit show, with a cast of 60 people, which netted the beneficiary $30,000 2001-2002 Directed the first statewide Illinois Case Management Society of America annual meeting with attendance of over 400 CMSA members.- 1994 6