Web Builder Email Version 1.0 Driving Instructors Association
Managing your emails So your sites sorted, your web page ready to go but are you contactable? This guide helps you set up your email account, both online and through your mobile device as well as troubleshooting your way through error alerts What s inside? Part 1. Accessing Webmail 02 Part 2. Setting up Microsoft Outlook Before you begin Setting up Outlook Errors you may encounter 03 Part 3. Mail through your iphone Before you begin Setting up the phone 15 01
Part 1. Accessing Webmail Once you have a mailbox you can access your emails by going directly through http://webmail. yourdomain.com and login using your main email address e.g. you@yourdomain.com as the username and your password. 02
Part 2. Setting up Microsoft Outlook Before you begin Make sure you can access mail directly through webmail using your username and password You can do that by logging in through the Webmail URL we supplied you. When asked for your username, add your full, primary email address e.g. info@yourdomain.com. If you re unsure what you used for the password, you can always conatct us. 03
Setting up Outlook Open Microsoft Outlook 2013 and we can begin. The first thing you may see is the Microsoft Outlook Startup wizard. If it does appear just click Next. Then, on the E-mail Accounts page, click Next again to set up an email account. However, if the Startup wizard doesn t appear on the Outlook toolbar, go straight to the File tab. Then, just above the Account Settings button, click Add Account. 04
Select Manually configure server settings or Additional server types, and then click Next. 05
We then get the POP or IMAP account settings panel. Here we add all the basic info for the account. So Under User information add the following: > In the Your Name box, enter the name you want users to see when you send email from this account; and > In the E-mail Address box, enter your email address info@yourdomain.com. Then, under Server Information : > Under Account Type, select POP3 from the drop down menu; > In the Incoming mail server box, enter the POP server name in the format POP.yourdomain.com (replace your domain with your actual domain name); and > In the Outgoing mail server (SMTP) box, enter the SMTP server name in the format smtp. yourdomainname.com. And, finally, Under Logon Information : 06
And, finally, Under Logon Information : > In the User Name box, enter your email address info@yourdomain.com; > In the Password box, enter your password. If you want Outlook to remember your password, make sure the check box next to Remember password is selected; > And then click More Settings ; and > When the next panel loads, choose the Outgoing Server tab, then select Use same settings as my incoming mail server. 07
Then, just over on the Advanced tab use the following: Incoming server POP 110 Outgoing server SMTP 25 08
You can then click OK -> Finish to complete the set up. 09
Errors you may encounter Hopefully you re now set up and everything is good to go. However, if you are having a few issues, take a note of the error message you re receiving and let us know if it corresponds with any of the following: Error (0x800CCC0F) The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). This error is usually seen when you entered an invalid user name or password for the SMTP server authentication. Resolution Reset your user name and password through the POP and IMAP Account settings 11
Error (0x800CCC92) Your email server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR Authentication failed. This error is usually seen when you entered an invalid user name or password for the POP server authentication. Resolution Again, reset the username and password. Error (0x80042108) Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or internet service provider (ISP). Error (0x80042109) Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or internet service provider (ISP). 12
Both of these error messages can appear when using an incorrect port, respectively for incoming and outgoing servers. Resolution Check the port numbers are set to 110 and 25. Important: The error (0x80042109) (unable to connect to the (SMTP) e-mail server) can also appear when the ISP blocks the port 25. This is a common problem for many Internet service providers. So, if you are using the port 25 and are still getting this error message, you will have to contact your ISP in order to find a solution. In most of these cases you will be asked to use their own SMTP server instead of yours. 13
Error (0x800CCC18) Your e-mail server rejected your login with Secure Password Authentication (SPA). Verify your account properties. Under Tools, click E-mail accounts. This error occurs when you try to use SPA. To solve this problem, simply un-tick the SPA box. 14
Further troubleshooting And, if all else fails, it s also worth trying the following Clear the cookies in your browser settings Reset your mailbox password (via your Domains management page). The password must be complex (avoid dictionary words), contain at least 8 characters (including at least 3 numbers and at least 2 special characters), or more than 16 characters. Please don t use a space character or question mark in the mailbox password. > Check if you have the same error when disabling your firewall and antivirus; > Check that you have chosen POP (not IMAP) for incoming mail; > Check that you have not activated SSL/authentication; > Check that your domain name is valid, registered with us, and not expired; and > Check that you are using your full mailbox name as username, and not an alias or a forwarded e-mail address. Tried that and still having trouble? Well, if you re still facing technical issues after all of that, or if you would like to use the IMAP protocol and/or SSL (SMTP requires authentication), then please do contact our Support team. 15
Part 3. Mail through your iphone Before you begin > Make sure you can access mail directly through webmail using your username and password. You can do that by logging into moonfruit.com-> Account-> Domains-> Email and Settings, or directly through the Webmail URL e.g. https://webmail.eu.com; > When asked for your username, add your full, primary email address e.g. yourname@ yourdomainname.com; and > the password. If you re unsure what you used for the password contact us. And, for examples we ll be using mywebmail@yourdomainname.com as an email address, and yourdomainname.com as the domain name. 15
OK. Ready to go? Well, grab your phone and head to Settings. Note: The screen shots used here are for ios7, however, the basic instructions remain the same across all Apple operating systems, so you shouldn t have any problems. In there, choose Mail, Contacts, and Calendars. 15
Choose Add account. You ll then be presented with a list of mail providers. From that list, you want to choose Other. 15
Then, under Mail (should be top of screen) select the Add Mail account option. Now, we want to set up the login for your New Account. Name use anything you want to call the account e.g. Your Name. Address here you want to add your full, primary email address e.g. mywebmail@yourdomainname.com Password add the password used to login to your webmail account. Description leave as the default text, or something more relevant/unique. 15
Then, under Mail (should be top of screen) select the Add Mail account option. And, then click Next. Now, you ll want to decide whether to use IMAP or POP. For this guide, we ll be using POP, but IMAP shouldn t differ from the following instructions at all. The Name, Address and Description fields should already be populated with the details provided in the last panel. So, we can go straight to Incoming Mail Server User Name your full email address e.g. mywebmail@yourdomainname.com Password your webmail password (even if the field is already filled in) Outgoing Mail Server User Name your full email address e.g. mywebmail@yourdomainname.com Password your webmail password (even if the field is already filled in) 15
Outgoing Mail Server And here. Host Name smtp.mywebsitedomain.com (Again, replace mywebsitedomain.com, with your own domain name.) User Name your full email address e.g. mywebmail@yourdomainname.com Password your webmail password Then, click Save When you complete those settings, you will get an error message saying: Secure connection failed The certificate for mywebmail@yourdomainname.com may not be valid. This relates to our certificate being registered for the domain gandi.net our domain name registrar. It doesn t match your domain name, hence the error you will see. Don t worry though, it won t affect the set up process. 15
Just click Continue. Note: Ignoring this error does NOT make your email less secure. If you see Details pop up here, feel free to check the certificate then press Accept. Once the incoming (POP) server has been verified, you may still get another error message. This is identical to the one above, but for the outgoing server. Note: As above, continuing with these settings does NOT make your email less secure. Again, click Continue (And, if you see Details, check the certificate Accept ). And there you go. Your account is now set up! These are standard settings, so they will work on ANY device that support POP and IMAP, but if you do have any doubt about how to set up your iphone, please refer to your iphone manual, or the Apple website for further details or help. 15
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