E M A I L S E T - U P G U I D E

Transcription

1 E M A I L S E T - U P G U I D E In our effort to help eliminate unwanted Spam, your system hosted on our SplashWeb server, has additional security features. Unfortunately, this does make setting up your account a little more difficult than normal. We ve put this step-by-step Setup Guide to help you through the process. Please note that this is for Microsoft Windows XP (Outlook Express and Outlook 2007), Windows Vista (Windows Mail) and Mac OSX (Tiger and Leopard - Mac Mail) set-up. If you are running a system different than what is listed, please contact us directly.

2 E M A I L S E T - U P G U I D E S T E P 1 Make sure you have your assigned passwords handy. S T E P 2 You will now need to determine what program you are running. S T E P 3 Follow the appropriate instructions: Microsoft Outlook Express (Windows XP) Microsoft Outlook 2007 (Windows XP) Windows Mail (Vista) Page 3 Page 4 Page 5 Mac Mail (OSX Tiger) Mac Mail (OSX Leopard) Page 6 Page 7 SplashWeb - Web Mail (Squirrel Mail) Page 8 If you are using an system other than these, please contact us

3 Microsoft Outlook Express (Windows XP) Page 3 Start Outlook Express. (The following info is based on the setup for Outlook Express on Windows XP) Under Tools menu, select Accounts. In the Internet Accounts window that appears, click Add... Mail A window comes up called Internet Connection Wizard. - Your Name put your name in as you want it to appear in your s. Click Next. - Internet Address put in your account address, ie. name@yourdomain.com (.ca). Click Next. Server Names" put in info as follows... - Under My incoming server is a set the pull down menu to POP3 - Under Incoming mail (POP3, IMAP or HTTP) server type in: mail.yourdomain.com (.ca) - Under Outgoing mail (SMTP) server type in: mail.yourdomain.com (.ca) - Click Next. Internet Mail Logon put in info as follows - Under Account name, put in your full address: name@yourdomain.com (.ca) (Note: this username must be your full address, regardless of what Express has already put in the field) - Under Password, put in your password as we provided to you. The password is case-sensitive. (Note: make sure the Remember password checkbox is ON for future convenience) - Make sure the checkbox at the lower left Log on using Secure Password Authentication (SPA) is OFF. - Click "Next". Now you are at the Congratulations window. But there are still a few steps to do! Click Finish and this window disappears. You should now be back at the Internet Accounts window you saw in Step Click the Mail tab in this window. Your new account should now be listed here. Click your new account to highlight it and then click Properties which is where we will define some advanced settings. A small properties window with five tabs will show up - Select the first tab called General. Check your display info, and make sure the Include this account when receiving mail or synchonizing checkbox is ON. Do not click OK yet. - Now select the second tab called Servers. Make sure the Log on using Secure Password Authentication checkbox IS NOT on. Near the bottom under Outgoing Mail Server make sure the My server requires authentication checkbox is ON. Do not click OK yet. - Select the fifth tab called Advanced. Under Server Port Numbers i. Change the Outgoing mail (SMTP) port number to 587. This is vitally important the port is set to 25 by default, which will not work. Ensure it says 587. Make sure the outgoing SSL checkbox is OFF. ii. The Incoming server (POP3) number is by default set to 110. This is fine. However, make sure its SSL checkbox is OFF. iii. Under Delivery you can choose to leave a copy of messages on the mail server even after you have retrieved them to your computer. This is at your discretion. iv. Now you can click OK! The small properties window disappears You are now back at the Internet Accounts window again. Click Close. Now you should now have an active account. When you do your first Send/Receive your computer may ask you for your password once more. It should remember from that point forward.

4 Microsoft Outlook 2007 (Windows XP) Page 4 Start Outlook (The following info is based on the setup for Outlook 2007 on Windows XP) Under Tools menu, select Account Settings. In the Accounts Setting window that appears, select the tab, then click New... A window comes up called Add New Account... - Choose Service - select top button (Microsoft Exchange, POP3, IMAP, or HTTP) - it is likely already selected by default. Click Next. - Auto Account Setup - click the small lower left checkbox ( Manually configure server settings or additional server types ) and make it ON (green checkmark). Do not worry if the fields above it blank out. Click Next. - Another Choose Service shows, now with three options. Select the top one ( Internet ). Click Next. Internet Settings - put in info as follows... - Under User Information... Your Name: (as you want it to appear in your s) Address: name@yourdomain.com (.ca) - Under Server Information... Account Type: POP3 Incoming mail server: mail.yourdomain.com (.ca) Outgoing mail server (SMTP): mail.yourdomain.com (.ca) - Under Logon Information User Name: name@yourdomain.com (.ca) (this must be your full address, regardless of what Outlook put in the field prior) Password: <case sensitive, as provided to you> (make sure the Remember Password checkbox is ON) Make sure the checkbox at the lower left Require logon using Secure Password Authentication (SPA) is OFF. Do not hit Next yet! A button should have appeared at the bottom right of the window called More Settings. Click this button. A small window called Internet Settings with four tabs will show up. i. Select the second tab called Outgoing Server and where it says My outgoing server (SMTP) requires authentication make sure the checkbox is ON. Do not change anything else on this tab. ii. Select the fourth tab called Advanced. Under Server Port Numbers ensure the Incoming server (POP3) number is set as 110. Make sure the SSL checkbox is OFF. iii. The Outgoing Server number is 25 by default. This will not work. Change the 25 to 587. If you see an SSL checkbox, make sure it is OFF. iv. Under Delivery you can choose to leave a copy of messages on the mail server even after you have retrieved them to your computer. This is at your discretion. v. Click OK and the small window disappears. Now you can click Next and then Finish. You should now have an active account. When you do your first Send/Receive your computer may ask you for your password once more. It should remember from that point forward.

5 Windows Mail (Windows Vista) Page 5 Start Windows Mail. (The following info is based on the setup for Windows Mail on Windows Vista) Under Tools menu, select Accounts. In the Internet Accounts window that appears, click Add... A window comes up called Select Account Type... - Click Account. Click Next. - Type in your Display Name as you would like it to appear in your s. Click Next. - Type in your full new account name (ie: name@yourdomain.com (.ca)). Click Next. Now you are at Set up servers put in info as follows... - Under Incoming server type pull down menu, choose POP3. - Under Incoming (POP3 or IMAP) server type in: mail.yourdomain.com (.ca) - Under Outgoing server (SMTP) name type in: mail.yourdomain.com (.ca) - Make sure the checkbox at the lower left Outgoing server requires authentication is ON. It is off by default and needs to be checked on. - Click Next. Now you are in window called Internet Mail Logon - Under username, put in your full address: name@yourdomain.com (.ca) (Note: this username must be your full address, regardless of what Windows Mail has already put in the field) - Under Password, put in your password as we provided to you. The password is case-sensitive. (Note: make sure the Remember password checkbox is ON for future convenience) - Make sure the checkbox at the lower left Require logon using Secure Password Authentication (SPA) is OFF. - Click Next. Now you are at the Congratulations window. But it is premature there are still a few steps to do! Make sure the checkbox Do not download my at this time is ON because it won t work anyways until the next steps are done. Click Finish. You are now back at the Internet Accounts window you saw in step You should see your new account now listed in the Internet Accounts window. Click your new account to highlight it and then click Properties which is where we will define some advanced settings. A small properties window with five tabs will show up - Select the first tab called General. Check your display info, and make sure the Include this account when receiving mail or synchonizing checkbox is ON. Do not click OK yet. - Now select the second tab called Servers and near the bottom under Outgoing Mail Server make sure the My server requires authentica tion checkbox is ON. Do not change anything else on this tab, and do not click OK yet. - Select the fifth tab called Advanced. Under Server Port Numbers i. Change the Outgoing mail (SMTP) port number to 587. This is vitally important the port is set to 25 by default, which will not work. Ensure it says 587. Make sure the outgoing SSL checkbox is OFF. ii. The Incoming server (POP3) number is by default set to 110. This is fine. However, make sure the SSL checkbox is OFF. iii. Under Delivery you can choose to leave a copy of messages on the mail server even after you have retrieved them to your computer. This is at your discretion. iv. Now you can click OK! The small properties window disappears. You are now back at the Internet Accounts window again. Click Close. 6. Now it s time for congratulations you should now have an active account. When you do your first Send/Receive your computer may ask you for your password once more. It should remember from that point forward.

6 Mac Mail - OSX Tiger Page 6 6. Start Mac Mail. (The following info is based on the setup for Mac Mail on Mac OS X 10.4 Tiger) Under the main File menu at the top of your screen, select Add Account. In the New Account window that appears General Information a. From the Account Type pull down menu, select POP. b. Under Account Description give your account a descriptive name (ie: My Work Account) c. Under Full Name type in your name as you want it to appear in your s. d. Under Address type in your new account address ie: name@yourdomain.com (.ca) e. Click Continue. Incoming Mail Server a. Under Incoming Mail Server type in: mail.yourdomain.com (.ca) b. Under User Name type in your full address ie: name@yourdomain.com (.ca) c. Under Password type in your account password as we provided it to you. Password is case-sensitive. d. Click Continue. Outgoing Mail Server a. Under Outgoing Mail Server type in: mail.yourdomain.com (.ca) b. Make sure the Use Authentication checkbox is ON. Under its User Name field type in your full account name ie: name@yourdomain.com (.ca) c. In the Password field type in your account password as we provided it to you. Click Continue. d. The program will check if the connection is valid. If OK you will see an Account Summary. Click Continue e. A Conclusion window shows click Done. Unfortunately, you are not yet done but you are close! A few settings still need to be changed. Under the main Mail menu at the top of your screen, select Preferences and in the window that comes up select Accounts from the top icons. a. Click on your new account (it should be listed in the left pane) to highlight it you will see on the right side the Account Information associated with it. The fields should be filled out already from your earlier steps. i. At the bottom of the right side you will see Outgoing Mail Server (SMTP). Click its Server Settings. ii. A mini-window appears. The outgoing server port is, by default, 2 This will not work. Change the 25 to be 587. This is vitally important. iii. Make sure the Use SSL checkbox is OFF. iv. The Authentication should say Password, the User Name should be your full address, and the Password should be the account password as we provided it to you. These are likely already set from your earlier steps. Click OK in this mini-window. b. With your account still highlighted on the left side, now click the Advanced button near the top right. c. Make sure the three checkboxes to Enable this account, Include when automatically checking for new mail and Remove copy from server after retrieving a message are all ON. You can choose when messages are removed from the server here this is at your discretion. d. Do not change the port number at the bottom. It is set as 110 and this is fine. If for some reason it is set as a different number then change it to 110. Make sure the Use SSL checkbox is OFF. Authentication here should already say Password. e. You can now close the entire Preferences window You should now have an active account. When you do your first Get Mail your computer may ask you for your password once more. It should remember from that point forward.

7 Mac Mail - OSX Leopard Page 7 6. Start Mac Mail. (The following info is based on the setup for Mac Mail on Mac OS X 10.5 Leopard) Under the main File menu at the top of your screen, select Add Account. In the Add Account window that appears Add Account a. Under Full Name type in your name as you want it to appear in your s. b. Under Address type in your new account address ie: name@yourdomain.com (.ca) c. Click Continue. Incoming Mail Server a. From the Account Type pull down menu, select POP. b. Under Account Description give your account a descriptive name (ie: My Work Account) c. Under Incoming Mail Server type in: mail.yourdomain.com (.ca) d. Under User Name type in your full address ie: name@yourdomain.com (.ca) e. Under Password type in your account password as we provided it to you. Password is case-sensitive. f. Click Continue. Outgoing Mail Server a. (Optional) give your outgoing server a description. This is not required. b. Under Outgoing Mail Server type in: mail.yourdomain.com (.ca) c. Make sure the checkbox for Use only this server is ON. d. Make sure the Use Authentication checkbox is ON. Under its User Name field type in your full account name ie: name@yourdomain.com (.ca) e. In the Password field type in your account password as we provided it to you. Click Continue. f. The program will check if the connection is valid. If OK you will see an Account Summary. Make sure the Take Account Online checkbox is ON. Click Create. You are not yet done a few settings still need to be changed. Under the main Mail menu at the top of your screen, select Preferences and in the window that comes up select Accounts from the top icons. a. Click on your new account (it should be listed in the left pane) to highlight it you will see on the right side the Account Information associated with it. The fields should be filled out already from your earlier steps. i. At the bottom of the right side you will see Outgoing Mail Server (SMTP). The pull down menu alongside it should say the server name you put in earlier (ie: mail.yourdomain.com). Pull down on that menu and select Edit Server List. ii. A mini-window appears. Highlight your account in the list at its top. Then click the Advanced button. The default port numbers should be fine as they include 587. iii. Make sure the Use SSL checkbox is OFF. iv. The Authentication should say Password, the User Name should be your full address, and the Password should be the account password as we provided it to you. These are likely already set from your earlier steps. Click OK in this mini-window. b. With your account still highlighted on the left side, now click the Advanced button near the top right. c. Make sure the three checkboxes to Enable this account, Include when automatically checking for new mail and Remove copy from server after retrieving a message are all ON. You can choose when messages are removed from the server here this is at your discretion. d. Near the bottom you will see a port number of 99 This will not work. It must be changed to 110. Make sure the Use SSL checkbox is OFF. Authentication here should already say Password. e. You can now close the entire Preferences window You should now have an active account. When you do your first Get Mail your computer may ask you for your password once more. It should remember from that point forward.

8 WebMail (SquirrelMail) Page 8 Your Splashweb-based account is always accessible from anywhere via web browser (ie: Internet Explorer, Firefox, Safari, Chrome, etc) In a web browser, type in your domain address followed by /webmail (no quotes) For example: You will be taken to the SquirrelMail login page that is connected to your domain. a. Under Name type in your full address, ie: name@yourdomain.com b. Under Password type in your account password as we provided it to you. Password is case-sensitive. c. Click the Login button. You will be taken to your inbox. The SquirrelMail interface is basic but core functions are available. You can check for any new mail using the Check Mail link located at the top left of the screen once you re logged in. Important: for security reasons, always sign out (log out) of your account when you are done. You log out using the Sign Out link located at the top right of the screen. This is particularly important if you are accessing your via web browser from a publicly-accessible or shared computer. Once signed out you can quit your browser program.