Market trends & Innovation / Fostering our clients transformation Cyril Garcia Paul Nannetti Les Fontaines, 12-13 June
IT demand impacting trends Social Economy Technology Cultural shift Mobility Bring your own device Transactions explosion Big data Real time Consumption patterns As-a-Service Appification 2
Companies will need to transform dramatically as mobile enact new definition of the enterprise Mobile devices replace the PCs as access to IT, while limits between own and corporate device are blurring 1 billion smartphones by 2013 40% CAGR of sales of tablets until 2016 People revolution 2/3 of employees linked to the enterprise through mobile devices (Forrester) 3
A unique opportunity to move into newly formed markets Digital transactions disrupt traditional sales activities Global mobile transaction market will total Marketing revolution 617B by 2015 4
New consumption patterns will dismantle the traditional IT organization Application of software drives focused verticals and as-a-service patterns 82% CAGR for revenues from apps on smartphones and tablets until 2015 Structures explode 5
2000s 2012 2020 Next upheaval of IT sector will be offer-driven Offer-driven Demand-driven Offer-driven Corporate IT defines systems and rules Consumer IT imposes new paradigm to company IT Appification eased by technology disruptions will broaden IT possibilities 6
Standards and consolidation drove demand for our business for years Process & Applications Diversity Yesterday Process standardization (ERP) Standard applications Unique databases (products, suppliers, clients) Data Consolidation of infrastructures (PCs, data center) Infrastructures Standards Yesterday 7
More complexity and diversity will create new demand tomorrow for our services Process & Applications Diversity Tomorrow On demand apps Scores of micro-verticals Structured data in memory computing Data Tomorrow s commonality frontier Infrastructures Cloud-based infras Standards Tomorrow 8
2020 Next upheaval of IT sector will be offer-driven Offer-driven Appification eased by technology disruptions will broaden IT possibilities Capgemini Business Partner Technology Integrator 9
Technology drivers are fuelling a new wave of transformation for our customers Technology drivers Cloud Combining on & off-premise IT resources, moving to ondemand consumption Mobile Transacting and interacting with everybody, anywhere, on any device Big Data / Analytics Handling Big Data / Supporting real time analytics and transactions Social Enhancing customer, employee and supplier collaboration and interactions 10
Our portfolio priorities are focused on these technology driven transformation opportunities Technology drivers Transformation themes Customer Experience Operational Process Business Model Delivering personalized and differentiated customer experience through multiple channels Improving organizational effectiveness, agility and robustness Disintermediation, new ecosystems, new sourcing models Cloud Combining on & off-premise IT resources, moving to on-demand consumption Mobile Big Data / Analytics Social Transacting and interacting with everybody, anywhere, on any device Handling Big Data / Supporting real time analytics and transactions Enhancing customer, employee and supplier collaboration and interactions 11
Through Digital Transformation, CC is a spearhead for driving many of our portfolio bets Technology drivers Transformation Digital Transformation themes Customer Experience Operational Process Business Model Costumer Delivering personalized understanding and differentiated Analytics-based customer segmentation Sociality-informed knowledge experience through multiple channels Process Improving digitalization organizational effectiveness, Performance improvement agility and New features robustness Digitally-modified Disintermediation, new businesses ecosystems, new sourcing models Product/service augmentation Transitioning physical to digital Digital wrappers Cloud Mobile Big Data / Analytics Social Top line growth Digitally-enhanced selling Predictive marketing Streamlined customer process Worker enablement Working anywhere anytime Broader and faster communication Community knowledge sharing Combining on & off-premise IT resources, moving to on-demand consumption Customer touch points Performance management Digital globalization Transacting Customer service and interacting with everybody, Operational transparency anywhere, on any device Enterprise integration Cross-channel coherence Self service Data-driven decision-making Handling Big Data / Supporting real time analytics and transactions Unified Data & Processes Digital Capabilities Analytics Capability Solution Delivery Enhancing customer, employee and supplier collaboration and interactions New digital businesses Digital products Reshaping organizational boundaries Redistributing decision authority Shared digital services Business & IT integration 12
Technology drivers All Channel (CPR) Meter 2 Cash (U) All Channel (FS) All Channel / Mobile Data Exp.(Telco) Strategic Offers - Customer Experience: illustration Customer Experience Transformation Consulting Services IT Services Managed Services Customer understanding Top Line Growth Customer Touch Points Oracle ATG Commerce Suite Salesforce.com Smarter Commerce (IBM) Marketing Analytics Insight Center Customer Operations Management (COM) ACE / Immediate Platform Transactions / Prosodie Platform Cloud Combining on & off-premise IT resources, moving to on-demand consumption Mobile Big Data / Analytics Social Transacting and interacting with everybody, anywhere, on any device Handling Big Data / Supporting real time analytics and transactions Enhancing customer, employee and supplier collaboration and interactions 13
Our investments in new offers are generating landmark successes Capgemini Consulting Applications Services Infrastructure Services European Life Science Company Digital transformation 5 year deal to take over the client s captive India Development Centre and provide ADM, ITO & Basis services Service Integration, deployment of Global ITSM, Global Security Operations, Service Integration, Applications Support BPO Leading Shipping & Delivery Company 5 year deal covering outsourcing of business-to-business (B2B) and business-to-consumer (B2C) sales processes Testing Mobility Business Intelligence New Markets 5 year deal to test and support 800 technology applications and deliver more than 280 projects within ANZ 360 people transferred Enterprise mobile architecture, guidelines, mobile app factory & maintenance 10 year contract for the replacement and support of core frontline IT systems CaixaPar buys 22% of CPM Braxis Capgemini, which becomes the preferred IT supplier to Caixa for the next 10 years 14
Our partnership strategy is focused on solution and capability development around key technology drivers S t r a t e gic P a r t n e r s P a r t n er P o r t f o l i o R e g i o n s/sbus/sector s 15
Warm Cool spots in our markets Geographies Offers Sectors Warm North America Germany Nordic Asia Pacific Digital Transformation Mid size offshore AM / IM Multi Channel Exp. TLIs CPR EU FS Outside Continental Europe Cool Netherlands Iberia Large, multi-tower deals FS in Continental Europe Public Sector 16
With 10,000 seats in India serving Continental Europe, we intend to maintain our position as offshore champion Client Nature of the deal 12 Off. HC Top 5 French Bank Application Development and Maintenance >150 Financial Services EnterCard Nordea Bank AB First generation AM outsourcing deal, to maintain core business-critical systems and provide platform for speed of development Maintenance of main corporate systems, support to finance transformation and systems consolidation, BPM, business driven KPIs 100 140 Top 5 European Insurer Application Development and Maintenance 250 Telecom Nordic telco German Telco Maintenance and application modernization of the CRM platform and middleware applications Data warehouse harmonization program 200 110 Manufacturing Life Sciences EU CPR Automotive Schneider Canon European Life Science Company Outsourcing of most IT activities. Transfer of work contracts of 600 people spread across over 26 countries Development and maintenance of Legacy & New Application Landscape - Siebel, Oracle Bi, Oracle ebs implementations Application Maintenance: Retail Sales and the End-customer billing process, covering both oil & German Utility 80 gas, SAP modules and ABAP, BIM Maintenance and development of core business applications in Supply Planning and Execution Ikea 230 and Retail Management Volvo Cars Daimler AG Taking over its captive India Development Centre to provide ADM, ITO & Basis services Sole partners for supporting SAP instances globally and delivering CM as a Service, including modernization projects, support & maintenance Custom Software Development - complex projects focusing on core business processes 120 105 500 120 130 17
Case studies will illustrate our latest innovations in Strategic Offers Technology drivers Transformation themes Customer / All Channel Experience Business & IT Process / Organization Fitness & Agility Value Chain Reconfiguration Cloud Mobile Big Data / Analytics Social 18
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