Busin i ess I n I t n e t ll l i l g i e g nce c T r T e r nds For 2013

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1 Business Intelligence Trends For 2013

2 10 Trends The last few years the change in Business Intelligence seems to accelerate under the pressure of increased business demand and technology innovations. Here are 10 trends to watch in the months ahead.

3 a-changin Time Return-On-Intelligence

4 New Normal BI on CXO agenda a strategic differentiator BI-as-a-Service

5 Fixing the basics Business is demanding more and more from their IT department. In their thirst for extending Business Intelligence and Analytical support, and not at least ensure regulatory compliance, it is essential to build a strong information foundation to fund future use. Key elements are Master Data Management (like customer and product), Data Quality improvements and robust BI platforms. This requires an highly industrialized (efficient) approach to BI services.

6 Volume Hundreds of Terabytes, even Petabytes IPV6 70 Million tweets a day Call Data Records Big Data Big Opportunities Smart Meters The rise in volume (amount of data), velocity (speed of data ) and variety (range of data) gives way to new architectures that no longer only collect and store but actually use data. Look for technology solutions like data warehouse appliances, in memory analytics, columnar storage and smart software solutions e.g. Hadoop/HDFS/distributedcomputing.BIG is not the key word, but combination of different data (Structured, Semi-structured, Unstructured) creates new answers to old questions and raises a few new. Velocity Means Real Time Variety All Data is useful

7 Need for speed Performanceis the key word. Even though the size of data is increasing the BI user is expecting faster answers from their BI environment. Whether it is standards reports or navigating through to (source) data. In memory technology (as opposed to separate disk storage) will allow for new business usage. In order to store, process and gain insight from Big Data, ondemand or real-time BI architectures will replace traditional Data Warehouses.

8 Up in the cloud Cloud or as-a-service models are in increasing demand for both temporary as well as permanent use. It s all about services (like reporting and analytics) provided from a managed environments based on a (new) business model (often pay per use) and flexibility. In other words: making BI (hardware, software, intelligence) available via the internet.

9 Agility means ability Historically BI has been IT controlled data collection, integration and distribution of historical data. However BI has evolved into being part of the ongoing daily (operational, tactic and strategic) business processes to plan, monitor and improve on the organizational goals. Next generation BI is therefore by nature more agile in its development (BI lifecycle) and requires (real- or right time) insights into (increasingly) complex questions.

10 Do it yourself BI once was the field of a limited number of expert users but has come a long way since. Through the democratization of information, placing BI in the hand of many but still as a separate process, BI now has become a part of our daily work. With this comes the increased need to create insight on the fly instead of through standard IT governance processes.

11 All About Analytics Analysis of Big Data is changing the customer experience, operational processes and business models, Social media like Twitter and Facebookcan supply organizations with essential information about their customers opinions. Combined with the actual customer behavior as captured in transactional systems this proves to be a wealth of information. Operational optimization on RFID, machine sensor data etc. makes it possible to move from scheduled to predictive maintenance 70 Million tweets a day 700 Million of Facebook members

12 Google fast, Apple easy Just like at home, business users are expecting an engine that searches all available data (structured and unstructured, internal and external data) to quickly find answers. Navigating through the results to find patterns, trends could be improved with advanced visualizations. The result is a consumerization of enterprise BI. The corporate BI App Store is just around the corner.

13 Let s go mobile BI users want to access their data anytime and anywhere. This puts a demand on both the backend of any BI solution (like data warehouse appliances) but also on the frontend where information access and visualization must be possible. The increased use of tablets and smartphones has already become mainstream in many business environments

14 Mumbai Or Goodbye? Offshoring, sourcing strategies, scalability, low cost alternatives these are the key topics of most discussions within forward looking organizations today. How to set up your new delivery organization (BICC/BISC), What to source at what leverage, cultural training, good communication tools; are all topics a CIO would need to have an opinion on.

15 More information? About Capgemini Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience TM.The Groupreliesonitsglobal delivery model called Rightshore, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 40 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs over 112,000 people worldwide. More information is available at: Ronny Seehuus Vice President Head of BIM Nordic ronny.seehuus@capgemini.com Phone nr: Capgemini. All rights reserved.