TURNING THE SHIP DIGITAL GOVERNMENT

Transcription

1 TURNING THE SHIP DIGITAL GOVERNMENT 2015 Software AG. All rights reserved. For internal use only

2 FORCES PUSHING GOVERNMENT CITIZEN EXPECTATION Software AG. All rights reserved. For internal use only

3 KEY BUSINESS MARKET TRENDS FOR GOVERNMENT IT Security and Risk Management Cloud Services Consolidation/Optimization Business Intelligence and Data Analytics Legacy Modernization Enterprise Vision and Roadmap for IT Budget and Cost Control Human Resources/Talent Management Agile and Incremental Software Delivery Disaster Recovery/Business Continuity Software AG. All rights reserved. For internal use only

4 KEY BUSINESS MARKET TRENDS IN DETAIL (1 OF 4) Trend Key Points Perspective / Potential Impact Security and Risk Management Governance Budget and resources Security frameworks Data protection Insider threats, third party security practices Most agencies have not adopted Master Data Management, IT Governance and IT risk management, and compliance monitoring Without these there is no evidence of due care Cloud Services Cloud Strategy Legacy App. suitability Service management Contract issues Security and Privacy Cloud adoption is in its infancy in government Many applications cannot be moved to the cloud Vendors have offered low introductions rates and dramatically increase price upon contract renewal Consolidation/ Optimization Placing agency IT under one central organization Data center services, not programs Enterprise approach Cost recovery Most agencies have not fully consolidated Cloud adoption impacts cost recovery and central control Software AG. All rights reserved. For internal use only

5 KEY BUSINESS MARKET TRENDS DETAIL (2 OF 4) Trend Key Points Perspective / Potential Impact Business Intelligence and Data Analytics Applying BI/BA within the enterprise Open Data/Big Data Operational analytics Desire to improve efficiency and program effectiveness through better understanding agency data. Collecting and sharing information sourced from disparate systems across the enterprise. Legacy Modernization Mainframe platforms and applications are still plentiful in government Mobile or web frontend drives modernization Rip and replace too risky for most governments. Better choice is to reuse existing functionality and add modern interfaces Enterprise Vision and Roadmap for IT Alignment with policy. Integration and SOA Shared IT services Recognition by administration that IT is a strategic capability Focus on one view of the citizen leveraging data across organization Software AG. All rights reserved. For internal use only

6 KEY BUSINESS MARKET TRENDS DETAIL (3 OF 4) Trend Key Points Perspective / Potential Impact Budget and Cost Control Need to maintain service levels during budget cuts Shift from CAPEX to OPEX IT spending getting greater legislative oversight Cost reductions does not always equate to savings in government. Do more with less is the theme. Reducing labor costs can be seen as a negative. Human Resources/Talent Management Developing and retaining IT staff difficult Retention of business process knowledge Outsourcing key IT skills The greying of IT in government is reaching critical levels Cloud and outsourcing often seen as main solution Mapping processes to retain business process knowledge is critical Agile and Incremental Software Delivery Application Platforms as a service (apaas) is nextgen Prototyping tools that work with agile methodologies Conventional build vs. buy is no longer the best way to solve business problems in government apaas offer the best of both approaches and adds adaptability and lower development costs and risk Software AG. All rights reserved. For internal use only

7 KEY BUSINESS MARKET TRENDS DETAIL (4 OF 4) Trend Disaster Recovery/ Business Continuity Key Points Continuity of government is a major concern Most governments have weak or unproven business recovery capability Perspective / Potential Impact Lack of a documented architecture and incomplete or no portfolio management the main problems Testing the plan is often overlooked DR funding is often diverted to address security concerns Software AG. All rights reserved. For internal use only

8 KEY TECHNOLOGY MARKET TRENDS FOR GOVERNMENT Digital workplace Multichannel citizen engagement Open data Citizen e-id Edge analytics Scalable interoperability Digital government platforms Internet of Things Hybrid cloud (and IT) Software AG. All rights reserved. For internal use only

9 KEY TECHNOLOGY MARKET TRENDS DETAIL (1 OF 3) Trend Key Points Perspective / Potential Impact Digital workplace Digital workplace promotes flatter org structures Digitally literate employees demand current tech CIOs and IT leaders must take a leadership role in building a more social, mobile, accessible and information-driven work environment SAG Digital government platform is well positioned Multichannel citizen engagement Open data Governments need to provide citizens with one coherent view of the organization A multichannel strategy is needed Public facing datasets Published Web APIs Unfunded projects Structured and Unstructured data Mobility and integration are important issues that we can help governments with SAG Citizen engagement solution is well positioned Potential opportunity for API Management and Master data management Integration can make more data publicly available with lower effort Software AG. All rights reserved. For internal use only

10 KEY TECHNOLOGY MARKET TRENDS DETAIL (2 OF 3) Trend Citizen e-id Key Points Processes and technology used to grant citizen access Security and privacy concerns Trust relationship between government and vendors Perspective / Potential Impact SAG needs a partners in the arena Integration between trusted authority and legacy systems possible play Edge analytics Slow adoption so far workarounds becoming unworkable. New channels mean this is a key area. Edge analytics are relevant as government CIOs design new mobile services that are augmented by situational context and real-time interactions Substantial opportunity for SAG (Apama, Terracotta WM Integration) Scalable interoperability Cross boundary collaboration Service coordination Monitoring and outcome reporting Reduced time and effort Government agencies increasingly rely on data exchange with external partners in order to optimize their business functions Scalable interoperability offers government CIOs and enterprise architects an incremental, just enough approach to architecture and standards to deliver soon enough value Software AG. All rights reserved. For internal use only

11 KEY TECHNOLOGY MARKET TRENDS DETAIL (3 OF 3) Trend Key Points Perspective / Potential Impact Digital government platforms Data exchange and event triggering Service Oriented Architecture Shared enterprise services Vendor offerings are still at an early stage, and they focus primarily on supporting smart cities IBM Smarter Cities, Microsoft CityNext, Cisco Smart+Connected Communities, SAP Urban Matters, Oracle's Solutions for Smart Cities and Capgemini's Global Cities Internet of Things Network of physical objects Embedded technology to communicate, monitor, sense or interact with multiple environments For government, the IoT enables the digital transformation of service strategies Environmental or infrastructure monitoring, emergency response, asset and fleet management, and traffic safety Opportunity to link multiple smart systems and orchestrate the overall process. (WM Integration, BPM) Hybrid cloud Combine and manage onpremises infrastructure with external cloud-based environments Requires different IT staff competencies CIOs will need to reposition IT organizations from being fullservice providers of IT services to being their agencies' preferred brokers and managers of services Portfolio management is a critical success factor Software AG. All rights reserved. For internal use only

12 BIGGEST GOVERNMENT CHALLENGE SERVICE EQUALITY = Software AG. All rights reserved. For internal use only

13 SOLUTIONS DIGITAL BUSINESS PLATFORM Software AG. All rights reserved. For internal use only

14 Software AG. All rights reserved. For internal use only APJ Partner Summit 2016

15 Software AG. All rights reserved. For internal use only