Mexico ICT Market Update: 1Q13 Results & Opportunities. Equipment. Supplies. ICT services. Software. ICT services (in the cloud)

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1 Mexico ICT Market Update: 1Q13 Results & Opportunities ICT Mexico Market Size & Growth ICT Growth IT Growth 24.60% 24.30% 24.70% 2.50% 2.50% 2.50% 10.40% 11.50% 12.60% 4.60% 5.20% 5.70% Equipment Supplies 58.30% 55.70% 53.90% ICT services Software 6.00% 5.80% 5.60% 57.80% 56.30% 54.20% Telecom 24.50% 26.30% 27.40% 0.10% 0.20% 0.30% Year 2012 Year 2013* Year 2014* $45.9bn, $48.4bn, $51.6bn, 11.0% 5.4% 6.6% ICT services (in the cloud) 10.90% 11.80% 12.50% 0.30% 0.40% 0.60% Year 2012 $19.4bn, 16.6% Year 2013* $21.1bn, 9.1% Year 2014* $23.6bn, 11.7% Cloud services, IT services and software markets are expected to grow respectively, 63.6%, 16.7%, and 17.7% in Total ICT market value in 2013: $48.4 billion. IT sector is growing a lot faster than telecoms.

2 ICT Market Income per Type of Player VARs Volume wholesalers Wholesale solutions Maintenance System integrators and consultants Network integrators Solutions manufacturers Software manufacturers Personal systems manufacturers Peripheral manufacturers Network equipment manufacturers Training businesses Personal systems distributors Retailers Customized software developers Data centre Carriers Results 1Q13 Turnover in current US dollars -25% -20% -15% -10% -5% 0% 5% 10% 15% 20% % % % % -7.20% -1.20% -5.20% -7.10% 1.50% 1.10% Growth in US dollars 1Q12-1Q % 5.70% 8.80% 15.00% 14.50% 15.50% 12.10% Remarkable performance of system integrators, software and solutions manufacturers, customized software developers and data centres. Network integrators, VARs, retailers and wholesalers need to improve their business model to add more value to customers.

3 Mobile Telecoms Market $6,000 Mobile Market Revenues ($M) $5,000 $4,000 $3,000 $2,000 $1,000 $0 $5.1bn revenues in 1Q13. Revenue per player: o Mobile operators: $4.3bn; o Equipment manufacturers: $0.6bn o Mobile Apps: $0.14bn Revenues forecast (2017): $25.7bn (77% to mobile operators, 20% to equipment manufacturers, 3% to mobile apps).

4 ICT Services Supply - Revenues $165 M Channels: Wholesalers, distributors and VAR's 24.00% 44.00% 3.00% 27.00% $432 M Manufacturers: Software, equipment and solutions manufacturers 16.00% 18.00% 29.00% 37.00% Services Suppliers: Data centre, system integrators and consultants, network integrators, customized software developers, training and maintenance 18.00% $613.9 M 49.00% 23.00% 11.00% $59.7 M Telecom Suppliers: Fixed and Mobile 16.00% 73.00% 9.00% Planning Implementation Operation Support Other ICT Services Largest providers: integrators/software developers/data centres. Equipment manufacturers well positioned with more than $432 million in sales. Telecoms carriers play an important role in managed services.

5 Sector Growth Contribution from each of the business players (1Q13) Total ICT services Growth: 10.79% 7.30% 4.50% 3.30% Channels Manufacturers Service suppliers Telecom suppliers -4.40% Source: SICAD 1Q13/ Select Consulting, May 29 th, 2013 The distribution channel has decreased in importance. Service providers have shown significant growth.

6 ICT Services Turnover by Type of Service (2012 vs. 2013) Customized software development, 12.00% Outsourcing, 11.00% ICT Managed services, 10.00% Training, 4.00% Consulting, 12.00% Basic technical service, 21.00% ICT Services Turnover (1Q12): $1.14 billion Integration, 22.00% Mission-critical Services (High availability and continuity), 6.00% Others (Implementation), 1.00% Other (services), 1.00% Other (planning), 0.30% Other (support), 0.03% Customized software development, 13.00% Outsourcing, 12.00% ICT Managed services, 12.00% Consulting, 14.00% Basic technical service, 19.00% Training, 4.00% Integration, 22.00% Others (Implementation), 1.00% Other (support), 0.03% Mission-critical Services (High availability and continuity), 3.00% Other (services), 0.20% ICT Services Turnover (1Q13): $1.27 billion Other (planning), 0.00%

7 Software Industry Turnover (1Q13) $164.1 M Channels: Wholesalers, distributors and VAR's 57.00% 22.00% 18.00% Manufacturers: Software, equipment and solutions manufacturers 30.00% 36.00% $431.6 M 34.00% Services Suppliers: Data centre, system integrators and consultants, network integrators, customized software developers, training and maintenance 33.00% $49.4 M 52.00% 15.00% $0.7 M Telecom Suppliers: Fixed and Mobile 11.00% 89.00% Infrastructure and Security Software Application Software Software Tools Other Software Package software dominates the market with $431.6 million. The distribution channel well positioned in the market with $164.1 million.

8 Application Software Growth 6.00% 11.00% 13.00% 2.00% 2.00% 3.00% 2.00% 0.20% 0.04% 0.02% 23.00% 21.00% Application software Growth 1Q12-1Q13: 27.36% Value: $218.7 M Collaboration ERP Administrative applications Content management Other applications CRM 17.00% Source: SICAD 1Q13/ Select Consulting, May 29 th, 2013 Application software market dominated by collaboration software, ERP, administrative apps and content management. CRM (6%), vertical applications (3%), SCM (2%), document management (2%), and BPM (2%) are still a small part of the market. Collaboration and administrative apps have shown the highest growth. Expected growth rate in 1Q12-1Q13: 27.3%. Market value: $218.7 million.

9 Software Tools Growth 2.00% Software tools Growth 1Q12-1Q13: 5.49% Value: $183.4 M 8.00% 9.00% 12.00% 17.00% 28.00% 24.00% Data bases Productivity suites Business intelligence Other software tools Integration tools Development tools Search engines Source: SICAD 1Q13/ Select Consulting, May 29 th, 2013 BI and data base sales leveraged by analytics solutions. Expected growth rate in 1Q12-1Q13: 5.49%. Market value: $183.4 million.

10 Infrastructure and security Software Growth 6.00% 3.00% Infrastructure and Security Software Growth 1Q12-1Q13: -3.56% Value: $244.4 M 8.00% Security Virtualization 13.00% 16.00% 55.00% System Management Operational systems Other Infrastructure and Security software Storage software Infrastructure and security software has been affected by the decrease in distribution channel sales. However, security solutions keep its trend as leaders in the market. Expected growth rate in 1Q12-1Q13: -3.56%. Market value: $244.4 million.

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