Alcatel OmniPCX Office

Alcatel OmniPCX Office Web Based Management Operator Manual

NOTE Product specifications contained in this document are subject to change without notice. Products and services described in this document may not be offered in every country. For the most current information, please contact your Alcatel representative or your Alcatel equipment provider. Copyright 2000-2004 Alcatel. All rights reserved for all countries. This document may not be reproduced in whole or in part without the express written permission of Alcatel. Alcatel and the Alcatel logo are registered trademarks of Alcatel. All other trademarks are the property of their respective owners. This manuel has been updated for version R3.0 The Ce mark indicates that this product conforms to the following Council Directives: 89/336/CEE (concerning electro-magnetic compatibility) 73/23/CEE (concerning electrical safety) 1999/5/CE (R&TTE)

Contents Web Based Management Chapter 1 Overview 1-1 What are the operator's functions?...1. 1 1-1-1 Summary of the operator's tasks...1. 2 1-2 Interface presentation...1. 3 1-2-1 The screens...1. 4 1-2-2 Description of the configuration and administration screens...1. 4 1-2-3 Some common actions...1. 5 1-3 Connection to WBM...1. 5 1-3-1 How to disconnect...1. 5 Chapter 2 Use 2-1 User management...2. 1 2-1-1 Creating a user...2. 1 2-1-2 Modifying a user's properties...2. 2 2-1-3 Adding a user...2. 3 2-1-4 Deleting one or several users...2. 3 2-1-5 Changing group for one or several users...2. 3 2-2 Managing mailing lists...2. 3 2-2-1 Adding a new mailing list...2. 4 2-3 Time ranges management...2. 5 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management 0-1

Web Based Management 2-3-1 Select a global time range... 2. 5 2-3-2 Changing the settings of a time range... 2. 5 2-4 Security... 2. 6 2-4-1 Changing the operator password... 2. 6 2-5 Access to the dashboard... 2. 6 2-6 Backup management... 2. 8 0-2 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management

Chapter 1 Overview Web-Based Management (WBM) is an Alcatel OmniPCX Office Internet service administration tool. WBM can be used by a local administrator called an operator. To use the WBM at operator level, you must log on using: either a user account belonging to a group that has operator rights. or the default "operator" account. 1-1 What are the operator's functions? An operator can only manage routine tasks. S/he cannot modify service configuration. The operator's main tasks are: 1. User management The operator's most important responsibility is user management. Concerning the user groups, the operator only has access to a read-only summary of the existing groups' settings. Creation of user groups remains the administrator's privilege. 2. Supervision of system information and statistics Advanced statistics on system activity can be obtained over a period of time or at a given time, and on application aspects, thanks to the statistics tool integrated in Alcatel OmniPCX Office. These data can be accessed through the WBM interface. These statistics are shown in tables with the possibility of accessing graphics allowing the user to view the evolution over time. Two types of information are accessible via WBM: - Snapshot information These are measurements of the system's activity, recorded in real time. - Statistics System information, management of the memory and swap, as well as the processor load, hard disk utilisation (partition), network traffic. Information stored on the Alcatel OmniPCX Office's hard disk (system activity statistics and applications statistics). It is stored in the log files. Three types of statistical analysis are available: 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management 1-1

Chapter 1 Overview Statistics on HTTP resources access: Proxy server (HTTP or FTP protocol) and Intranet Web server. Statistics on e-mail service. Statistics on the various connection types: Internet connections (DSL or ISDN modem), VPN and RAS connections. Snapshot information and statistics can be consulted in the form of either graphics or tables. 3. Configuration of time ranges and mailing lists, as well as backup management. - Configuration of the time ranges Here, a time range for Internet access is determined for each day of the week, either for the system itself, or for individual groups of users. - Mailing list configuration A mailing list contains one or more user's login and/or one or more email addresses. If an email is sent to this mailing list, the message will be broadcast to every member belonging to this list. - Backup Management To avoid losing data after a hard drive crash, Alcatel OmniPCX Office is equipped with a backup mechanism for all existing files. This mechanism also creates backup files for the configuration of telephony and Internet services. The backup is done on network equipment. In the event of a hard disk replacement, all data are restored on the new hard disk from the last backup operation. The backup can be manual or automatic. If it is automatic, the operator programs how often and at what time the backup is carried out. Data restoration is manual. 1-1-1 Summary of the operator's tasks TASKS The following table lists all the Alcatel OmniPCX Office Internet services that can be configured by an operator using WBM. Access to the Welcome Page User management Creating users Changing a user's properties, Deleting one or more users Transferring a user to a group without administrator rights Transferring a user to a group with administrator rights Creating an operator INDIRECT Not allowed 1-2 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management

Overview Changing properties of other operators Deleting one or more other operators Changing the group of another operator Creating, changing and deleting an administrator Changing an administrator's group Distribution list management Distribution list management Adding a new mailing list, Deleting one or more mailing lists Changing the properties of a mailing list Controlling Internet use Time ranges management Changing the properties of the global time range Changing the properties of existing time ranges Adding a time range Deleting a time range Changing the operator password Security Supervision of system information and statistics Access to the dashboard Backup Management Backup management (programming or deleting a backup, performing a manual backup and managing the backup history) Configuration of the backup system. Restoring a backup Not allowed Not allowed Not allowed Not allowed authorized Not allowed Not allowed Note : The operator cannot access context-sensitive help. If an operator attempts to access screens to which he does not have access, the login page is displayed with an error message. 1-2 Interface presentation The main characteristics of the interface are: 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management 1-3

Chapter 1 Overview the use of hyperlinks, tables, buttons and wizards, verification of information prior to validation, the possibility of choosing the display language (French, English, German, Italian, Spanish, Portuguese or Dutch). The language is configured in the Web navigator. 1-2-1 The screens The WBM interface contains three screen types: 1. A wizard screen It allows rapid, easy user configuration (User Wizard) 2. The administration screens These screens are accessed by clicking on the corresponding hypertext link in the navigation bar. The administration screens give access to the lists of: - Users per group - Time Ranges - Mailing lists - Backups performed - System information From the administration screens you can access the configuration screens. 3. The configuration screens The following screens are associated with the administration screens: - user screens - time range - mailing lists The following screens are used to directly configure the associated features: - E-mail - Backup 1-2-2 Description of the configuration and administration screens The configuration and administration screens are divided into four areas: 1. The general information banner It is made up of the current configuration title and the other configurations that can be accessed from this page. 2. The navigation bar 1-4 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management

Overview It is divided into sub-sections each representing a characteristic of Alcatel OmniPCX Office. By clicking on one of the menus offered, you will go to the corresponding configuration screens. 3. The screen body Several tabs are available, depending on the screen. By clicking on one of the tabs, you will go to other screens. Various windows can be accessed by clicking on the hyperlinks on any given page. 1-2-3 Some common actions The following actions are common to all the screens. To delete or move several elements in a list, use the check boxes to the left of the elements and click on the Delete selection or Move selection button (in the middle of the screen). To delete or add only the element corresponding to the line, click on the hypertext link Add or Delete. 1-3 Connection to WBM The procedure for connecting to the WBM is as follows: 1. Open the Web navigator. 2. Enter the following address in the Address field of the Web navigator: https://<alcatel OmniPCX Office>/admin where <Alcatel OmniPCX Office> is the machine's IP address or name. You go to the Web-Based Management - Authentication page. 3. In the Administrator / operator authentication area, enter the user name belonging to a group that had operator rights or "operator" followed by the associated password. 4. Click on Connect. Your service connection is established. The WBM Operator Home Page is displayed directly. It presents a summary of the system's activity. 1-3-1 How to disconnect To disconnect, click ondisconnect in the navigation bar. The connection has been deactivated. Note : After 30 minutes of inactivity, disconnection is automatic. 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management 1-5

Chapter 1 Overview 1-6 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management

Chapter 2 Use 2-1 User management User management comprises the following tasks: creating a user modifying a user's properties, adding one or several users, deleting one or several users, changing one or several users' group. 2-1-1 Creating a user Click on Wizards in the navigation bar. The assistants' icons appear. 1. Click on the User's Assistant icon. The User Wizard window displays. 2. Complete the following fields: - First name: the user's first name (optional) - Name: the user's last name - User name: this field is completed automatically. The user name takes the form First Name.Surname. The user uses this name to connect to the services offered by the system. This name is also used to create the user's e-mail address. - Password: the user's password Note : The passwords must comply with the following rules: comprise 6 to 8 characters, comprise at least one upper-case letter, comprise at least one non alphanumeric character. - Confirm Password - Telephone number: the telephone number is used when a phone set is associated with the user, e.g. to use the Web Communication Assistant. 3. Click on Next. A new window appears. 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management 2-1

Chapter 2 Use 4. In the drop-down menu, select the group where you wish to put the new user. 5. Click on Next. The Résumé window appears, showing the user's various characteristics. 6. Click on Finish. Note : Depending on your system's configuration (mainly the RAS and e-mail functions), other screens may appear in this assistant. 2-1-2 Modifying a user's properties 1. Click onusers in the navigation bar. The Users and Groups Management window appears. 2. Click on the user name in the User list area. The User Settings window displays. This page includes the following tabs: Settings, E-mails, Vacation, Forwards, Aliases. 3. Click on the Settings tab. This tab is used to: - verify or modify all the parameters input during a user's creation. - attribute a Web Communication Assistant license to the user by selecting Yes in the Web Communication Assistant License drop-down menu. Note : If you assign a user to another group, he/she inherits all the rights of the new group. 4. Click on the E-mails tab. This tab allows verifying or modifying the user's e-mail parameters. 5. Click on the Vacation tab. This tab allows inputting an absence message. 5. 1 Check the Send an e-mail for vacation box to enable this service. 5. 2 In the field E-mail subject, input the subject of your e-mail. 5. 3 In the field E-mail content, input the content of your e-mail. 5. 4 Click on Apply to validate the data, or on Cancel if you do not wish to keep the changes. 6. Click on the Forward tab. This tab allows inputting the e-mail addresses where the user's mail is to be sent on; a copy can be kept at the user's base address. 6. 1 In the E-mail forwarding area, check the box: Forward all my e-mails to activate this service. Keep a copy before forwarding to keep a copy at the e-mail's initial recipient. 6. 2 In the Forward address area, fill in the New address field by inputting your e-mails' destination address. 6. 3 Click on Apply to validate the data, or on Cancel if you do not wish to keep the changes. 7. Click on the Aliases tab. This tab allows configuring an alias. An alias is another name for the same user (for more details, please consult the E-mail sheet). 7. 1 In the Aliases area, fill in the following field: - New Alias: allows customising the user with an alias. 2-2 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management

Use 7. 2 Click the button Add. The new alias appears in the Existing aliases list. 7. 3 Click on Apply to validate the data, or on Cancel if you do not wish to keep the changes. Note : Click Delete to delete an existing alias. 2-1-3 Adding a user 1. Click onusers in the navigation bar. The Users and Groups Management window appears. 2. Click Add in the users' list to add a user. 2-1-4 Deleting one or several users 2-1-4-1 Delete a user 1. Click onusers in the navigation bar. The Users and Groups Management window appears. 2. Click the corresponding Delete hypertext link. 2-1-4-2 Delete several users 1. Click onusers in the navigation bar. The Users and Groups Management window appears. 2. Select users by checking the box preceding the user's name. 3. Click Delete the selection. 2-1-5 Changing group for one or several users Note : It is not permitted to transfer a user to a group that has administrator rights. 1. Click onusers in the navigation bar. The Users and Groups Management window appears. 2. Select users by checking the box preceding the user's name. 3. Select the users' group to which they will belong from now on. 4. Click the button Move the selection. Note : When a user is moved from group A to B, s/he loses the rights of group A and gains the rights of group B. 2-2 Managing mailing lists Mailing lists management comprises the following tasks: 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management 2-3

Chapter 2 Use adding a new mailing list, deleting one or several mailing lists, modifying mailing list properties, Click on E-mail in the navigation bar. The E-mail management window appears, with the Mailing list area showing. This window has the following areas: the E-mail server operating mode area, which lists the characteristics of the mail server configured via the wizard. the User list area, which lists all the users created who have a local mailbox with their e-mail address. Click on the user name to access the E-mail tab of the User Settings window. the Mailing lists area shows all the mailing lists. When the users and the messaging accounts have been created, Alcatel OmniPCX Office is used to create and manage the mailing lists. A mailing list holds several electronic addresses under the same name, which allows users to fill in the name of the list as the recipient of a message (name of a service for instance), rather than having to fill in all the addresses of the individuals concerned. 2-2-1 Adding a new mailing list 1. Click Add The Mailing List Wizard window appears. It comprises the following tabs: Settings, Members and E-mail. 2. Click on the Settings tab. In the Mailing List Name area, enter the name of the mailing list. 3. Click on the Members tab. This tab is used to create the mailing list members. 3. 1 In the New Members area, there are two possible choices: Select Add a defined user if the member you want to add to the list is a user defined in the system. Select the user(s) in the drop-down menu. Select Add an e-mail address if the member you want to add to the list has an external e-mail address. Enter this e-mail address in the E-mail Address field. 3. 2 Click on the Add button to validate the new member's addition. The new members appear in the list located below the New Members area. 4. Click on the E-mail tab. This tab is used to configure the e-mail settings of the mailing list. 4. 1 The E-mail Server Operating Mode area lists the characteristics of the e-mail server configured via the wizard. 4. 2 The Mailing List e-mail address area gives the mailing list address which will be used to send e-mails to this list. This address cannot be modified. 4. 3 In the External POP3 mailbox area, fill in the following fields: POP3 mailbox name Password 2-4 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management

Use Confirm password Note : This area is only displayed in POP3 configuration or POP3 multidrop configuration with a mailbox dedicated to the mailing list. 5. Click on Apply to validate the data, or on Cancel if you do not wish to keep the changes. 2-2-1-1 Deleting one or several mailing lists To delete a mailing list, click on the corresponding Delete hypertext link. To delete several mailing lists: select the mailing lists by checking the box located before the mailing list name and click on Delete selection. 2-2-1-2 Modify a mailing list properties Click on the mailing list name of your choice. The Mailing List Settings window appears. It comprises three tabs: Settings, Members and E-mail. For more information on configuring this tab, see the Add a new mailing list section. 2-3 Time ranges management Time range management comprises the following tasks: Time range selection, changing the settings of a time range, Note : The system's time range always takes precedence over a group's defined time range. To access the URL Filter Management window, click on URL Filters in the navigation bar. This window comprises two areas: The Time range selection area. TheTime range list area. 2-3-1 Select a global time range 1. In the Select a time range zone, choose a time range in the Global time range dropdown menu. 2. Click Apply to validate. 2-3-2 Changing the settings of a time range 1. Click on the name of the time range you want to change. The Time Range Settings window is displayed. 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management 2-5

Chapter 2 Use 2. Check and/or modify the characteristics of the time range. 3. Click on Apply to validate the data, or on Cancel if you do not wish to keep the changes. 2-4 Security 2-4-1 Changing the operator password If the password is stolen or divulged, the operator password can be changed via WBM. 1. Click on General in the navigation bar. The General window displays. 2. Click on the Password tab. 3. In the Operator password area, fill in the following fields: - Old password - New password - Confirm password 4. Click Change to validate the changes. Note : If the old password is entered incorrectly, the Web-Based Management - Error window is displayed, giving the causes and the solutions to the problem. 2-5 Access to the dashboard Click on Dashboard in the navigation bar. The System Dashboard window appears. This window has the following tabs: Statistics Information System Partitions Network 1. Click on the Statistics tab. This tab shows system application statistics. Three types of statistics are defined: - Connection statistics: to access those statistics, click on the hyperlinks in the Internet connections, VPN Connections or RAS Connections areas. The Available statistics table lists connection indexes with the appropriate counters. For each month, the hyperlink makes it possible to access the monthly connection details. In case of VPN or RAS connections, the hyperlink list may contain an additional link (User connections) for the analysis period. In those cases, the page contains an additional table listing all users who have established a connection along with their statistics. The Summary table contains a counter-based summary. The Daily Con- 2-6 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management

Use nections graphic represents all days of the month when connections have been established. The histograms correspond to the connection duration, and they are labelled in hours. The Connection List table lists all connections established in the course of the month. The "Status" column shows a successful connection. - E-mail statistics: to access those statistics, click on the See e-mail statistics hyperlink in the Internet utilisation area. The Mailbox sizes table lists the local mailboxes with their sizes. The Available statistics table lists the months for which statistics are available. For each month, the hyperlink makes it possible to access the monthly index details. The Summary table contains a counter-based summary. The Daily Messages graphic shows the times at which the mail server has been accessed the most. The first table lists machines with which the local server has processed the most messages: the transmitting machines first, then the external servers. The other two tables show the accounts which received most of the e-mail messages, and those which transmitted the most. - Webalizer statistics: to access those statistics, click on the Proxy statistics and Intranet web statistics hyperlinks in the Internet utilization area. 2. Click on the Information tab. This tab shows system statistics. They are specific to the hardware configuration and the software version. Therefore, they remain unchanged as long as Alcatel OmniPCX Office is running. They are gathered as Alcatel OmniPCX Office boots up. 3. Click on the System tab. This tab shows system snapshot information. This information shows the system status at a given moment. - Click on the CPU Loads, Memory used or Swap used hyperlinks to open the System Graph window. Each graphic shows the evolution for the dynamic data period. If necessary, use the Automatic scaling option. The drop-down list allows the user to choose between an hourly synthesis and a daily synthesis. - Click on the Process hyperlink to open the Process Tree window. The process tree is mainly used to identify errors. The Close button causes the window to close. The Refresh button allows the data to be updated. - Click on the Refresh button to update the dynamic information. - Check the Auto-refresh box to automatically update the data every 7 seconds. 4. Click on the Partitions tab. This tab lists the partitions on the system, their mount points, capacities and occupancy rate. - Click on the partition-related hyperlinks to open the System Graph window. Each graphic 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management 2-7

Chapter 2 Use shows the partition occupancy over time. If necessary, use the Automatic scaling option. The drop-down list allows the user to choose between an hourly synthesis and a daily synthesis. - Click on the Refresh button to update the partition rates. 5. Click on the Network tab. This tab displays detailed information on the network interface usage. - Click on the interface-related hyperlinks to open the System Graph window. Each graphic shows the network traffic over time. If necessary, use the Automatic scaling option. The drop-down list allows the user to choose between an hourly synthesis and a daily synthesis. - Click on the Refresh button to update the information. 2-6 Backup management To access the Backup Management window, click on Backup in the navigation bar. 1. In the Manual backup area, click on the Backup button to start the full system backup. 2. The Backup list area shows all the backups already carried out. To delete one or more list backups, click on the Delete button or on the Delete Selection button. 3. To access the Backup Settings window, click on the Backup Settings hyperlink. The Behavior tab displays the information needed to determine the backup behavior. 3. 1 In the Periodicity area, select the backup activation frequency and type in the backup activation time. 3. 2 In the Backup History area, type in the number of backups you want to save on the network hardware in the Size of backup history. 3. 3 Click on Apply to validate the data, or on Cancel if you do not wish to keep the changes. 2-8 3EH21053BSAA - Ed. 01 - April 2004 - Web Based Management