Cisco WebEx Node Management System. Administrator s Guide

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1 Cisco WebEx Node Management System Administrator s Guide

2 Copyright Cisco and/or its affiliates. All rights reserved. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and the Cisco WebEx logo are trademarks or registered trademarks of Cisco and/or its affiliated entities in the United States and other countries. Third-party trademarks are the property of their respective owners. U.S. Government End User Purchasers. The Documentation and related Services qualify as "commercial items," as that term is defined at Federal Acquisition Regulation ("FAR") (48 C.F.R.) Consistent with FAR and DoD FAR Supp through , and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which the Agreement may be incorporated, Customer may provide to Government end user or, if the Agreement is direct, Government end user will acquire, the Services and Documentation with only those rights set forth in the Agreement. Use of either the Services or Documentation or both constitutes agreement by the Government that the Services and Documentation are commercial items and constitutes acceptance of the rights and restrictions herein

3 Table of Contents Chapter 1 Overview... 1 Chapter 2 Managing Accounts... 1 Viewing general account information... 1 About the Account Management page... 2 Viewing account activities... 3 About the Account Activities page... 4 Adding a user account... 5 About the Add/Edit Account page... 5 Editing a user account... 7 Changing your password... 7 Deleting a user account... 8 Chapter 3 Managing Nodes... 9 Viewing node overview information... 9 About the Node Management Page Viewing node details About the node details page Chapter 4 Configuring Alarms Viewing the alarm list i

4 About the Alarm Configuration page Configuring alarms About the Edit Alarm Configuration page Chapter 5 Monitoring System Information Viewing system overview information About the System Overview page Chapter 6 Monitoring WebEx Meeting Information Viewing WebEx meeting overview information About the Meeting Information page Viewing WebEx meeting and attendee trends About the Meeting Trends page Viewing multimedia platform (MMP) session information About the MMP Session Summary page Chapter 7 Managing Servers Viewing the backup configuration for your server Editing the backup configuration for your server Index ii

5 Chapter 1 1 Overview The Cisco WebEx Node Management System allows you to manage accounts and nodes as well as system health and meeting statistics. After you log into the Cisco WebEx Node Management System with your user name and password, you see the Welcome page. The Welcome page introduces you to the following options. Cisco WebEx Node Management System What you can do Manage accounts More (on page 1) Manage nodes More (on page 9) Configure alarms More (on page 13) Monitor system information More (on page 19) Monitor WebEx meeting information More (on page 21) View and edit backup configuration More (on page 29) 1

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7 Chapter 2 2 Managing Accounts The Administration > Account Management section of the Cisco WebEx Node Management System allows you to manage user accounts for the system. You can perform the following tasks: View account activities More (on page 3) Add a user account More (on page 5) Edit a user account More (on page 7) Change your password More (on page 7) Delete a user account More (on page 8) Viewing general account information To view general account information: 1 On the Welcome page, select Administration. The Account Information page appears, showing the Account List, which shows all the accounts that have been created for the current organization. 1

8 Chapter 2: Managing Accounts 2 If you want to sort the list by user name, select the User Name heading. About the Account Management page How to access this page On the Cisco Node Management System Welcome page, select Administration. The Account Management page appears. What you can do here Specify information for accounts: company information personal information account privileges Options on this page Option Organization Description The company or organization that the accounts are associated with. Allows you to view the account activities for users. 2

9 Chapter 2: Managing Accounts Option Description Allows you to create a new account. User Name First Name Last Name Status Edit account Delete account The account user name. The first name of the user. The last name of the user. The address for the user. Indicates the status of the account: Active the account is active and the user can log in to the Cisco WebEx Node Management System. Inactive the account has not been activated yet, or it has become inactive because the user has not changed the account password in 90 days, or the user has not logged in to the system in 10 days. Locked the account is locked because the user has attempted too many times to login without the correct password. Allows you to edit information for an account. Deletes the account. Viewing account activities To view account activities: 1 On the Welcome page, select Administration. 2 On the Account Management page, select Account Activities. The Account Activities window appears, showing the dates and times when users have logged in to the Cisco WebEx Node Management System. 3

10 Chapter 2: Managing Accounts 3 Select Close to exit the window. About the Account Activities page How to access this page 1 On the Welcome page, select Administration. 2 On the Account Management page, select Account Activities. What you can do here View account activities for users. Options on this page Option Time Organization Name Action Description Shows the time of the account activity. The company or organization that the account is associated with. Shows the user name of the user who performed the action. Shows the name of the action that the user performed, such as a login. 4

11 Chapter 2: Managing Accounts Adding a user account To add a user account: 1 On the Welcome page, select Administration. 2 On the Account Management page, select Add an Account. 3 In the Add an Account page, specify appropriate options for that user. For more information, see About the Add/Edit Account page (on page 5). 4 Select Add. The new user name appears in the Account List on the Account Management page. About the Add/Edit Account page How to access this page 1 On the Welcome page, select Administration. 2 On the Account Management page, select Add an Account to create a new account. or select the Edit account button next to an account name to edit an existing account. What you can do here Specify information for accounts: company information personal information account privileges 5

12 Chapter 2: Managing Accounts Options on this page Option Organization User Name First Name Last Name Password Confirm Password Change Password Timezone Privilege Description The company or organization. The account user name. The first name of user. The last name of user. (Add Account Only) The unique password for the user. (Add Account Only) The password repeated again to prevent typing errors. (Edit Account Only) Allows you to change the password for the account. For more information, see Changing your password (on page 7). The address for the user. The time zone in which the user resides. Administration privileges: Account Management: Account List allows the user to view the list of user accounts Add an Account allows the user to add new user accounts Edit an Account allows the user to edit user account options Delete Account allows the user to delete user accounts Account Activities allows the user to view account activities, such as when users log in to the system. Node Management: Node List allows the user to view the list of nodes. Edit a Node allows the user to edit node information. Alarm configuration: View Configuration allows the user to view the settings for alarm notifications. Edit Configuration allows the user to edit the settings for alarm notifications. System Information privileges: System Overview allows the user to view overview information for the nodes about usage for CPU, memory, TCP connections, disk storage space, bandwidth, and so on. 6

13 Chapter 2: Managing Accounts Option Description WebEx Meeting information privileges: Meeting Information allows the user to view WebEx meeting data and data about audio, video, or audio broadcast sessions. Server Management privileges: Backup Configuration allows the user specify the log backup time. Add/Save Cancel Adds new account or saves edited account changes. Cancels new account or cancels account changes. Editing a user account To edita user account: 1 On the Welcome page, select Administration. 2 On the Account Management page, select the Edit account button. 3 In the Add an Account page, specify appropriate options for that user. For more information, see About the Add/Edit Account page (on page 5). 4 Select Save. Changing your password To change your password: 1 On the Welcome page, select Administration. 2 On the Account Management page, select the Edit account button. 3 On the Edit Account page, select Change Password. 4 On the Change Password page, in the Old Password box, type your old password. 5 In the New Password and Confirm Password boxes, type your new password. 6 Select OK. 7

14 Chapter 2: Managing Accounts Deleting a user account To delete a user account: 1 On the Welcome page, select Administration. 2 On the Account Management page, in the Account List, select the delete button next to the account you want to delete. 3 When prompted to confirm whether you want to delete the user, select OK. The deleted user account no longer appears in the Account List. 8

15 Chapter 3 3 Managing Nodes The Administration > Node Management section of the Cisco WebEx Node Management System allows you to monitor details for nodes. You can perform the following tasks: View node overview information More (on page 9) View node details More (on page 11) Viewing node overview information To view node overview information: 1 On the Welcome page, select Administration. 2 On the Account Information page, select Node Management. The Node Management page appears, showing a Node List that includes all the nodes associated with the organization's account. 9

16 Chapter 3: Managing Nodes 3 If you want to view only the nodes associated with a specific group, in the Group list, select the name of the group you want to see. About the Node Management Page How to access this page 1 On the Welcome page, select Administration. 2 On the Account Information page, select Node Management. What you can do here View information for nodes: node information group information creation time Options on this page Option Organization Node Name Group Site name Hostname Status Created Time Description Shows the company or organization. Shows the name of the node. Selecting the node name allows you to view details about that node. For more information, see Viewing node details (on page 11). Shows which group the node belongs to. Shows the site name associated with the node. Shows the unique hostname associated with the node. Indicates whether the node is Activated or Registered. Shows the time and date when the node was created. Allows you to edit the current node. Shows error information for the current node. 10

17 Chapter 3: Managing Nodes Viewing node details To view node details: 1 On the Welcome page, select Administration. 2 On the Account Management page, select Node Management. 3 On the Node Management page, in the Node List, select the name of a node for which you want to view details. The Node Details page appears, showing detailed information about the node: wma_passcode wma-token wma-url The node administrator must specify this information when configuring nodes at the command-line. For more information, see About the node details page (on page 11). 4 Copy or record the information in this list so you can provide it to the node administrator. 5 Select OK to return to the Node Management page and the Node List. About the node details page How to access this page 1 On the Welcome page, select Administration. 2 On the Account Management page, select Node Management. 3 On the Node Management page, select the name of the node you want to view details for. What you can do here View information about each node that is required for node administrators who will configure the node. 11

18 Chapter 3: Managing Nodes Options on this page Option wma-passcode wma-token wma-url Description The passcode for the node. The token for the node. The URL for the node. 12

19 Chapter 4 4 Configuring Alarms The Administration >Alarm Configuration section of the Cisco WebEx Node Management System allows you to monitor configure alarms for different scenarios. You can perform the following tasks: View the alarm list More (on page 13) Configure alarms More (on page 15) Viewing the alarm list To view the alarms for your organization: 1 On the Welcome page, select Administration. 2 Select Alarm Configuration. The Alarm Configuration page appears, showing an Alarm List that includes all the nodes associated with the organization's account. 13

20 Chapter 4: Configuring Alarms 3 If you want to view only the nodes associated with a specific organization, in the Organization list, select the name of the group you want to see. About the Alarm Configuration page How to access this page 1 On the Welcome page, select Administration. 2 Select Alarm Configuration. What you can do here View information for nodes: organization information alarm type threshold recipient(s) 14

21 Chapter 4: Configuring Alarms Options on this page Option Organization Alarm Type Threshold Recipients Edit the alarm configuration Description Allows you to select the company or organization that the alarms will apply to. The type of alarm. The following standard alarm types are available: Disk Usage: Sends an alarm notification when the disk and partition usage exceeds 80% full usage. Memory Usage: Sends an alarm notification when the node's memory usage exceeds 90% of full usage. No response from the WebEx Node: Sends an alarm notification when the Cisco WebEx Node Management System does not receive the node usage information from the WebEx node in the specified amount of time. Node Deactivation/Reactivation: Sends an alarm notification when a node has been activated or deactivated. Node Need Restart Notification: Sends an alarm notification when a node needs to be restarted. Node Restart: Sends an alarm notification when a node process has started and then has been stopped, restarted, or suspended. Node Version Incompatible with Service: Sends an alarm notification if the node software versions are not compatible. Video Port Usage: Sends an alarm notification when the number of online video sessions for the specified interval exceeds 90% of the maximum allowed. Web Port Usage: Sends an alarm notification when the number of online attendees for the specified interval exceeds 90% of the maximum allowed. The threshold level at which the alarm notification should be sent. The users who should receive the alarm notification. Allows you to edit the settings for the alarm. Configuring alarms To configure alarms: 1 On the Welcome page, select Administration. 2 Select Alarm Configuration. 15

22 Chapter 4: Configuring Alarms 3 In the Alarm List, to the right of the alarm you want to configure, select the Edit the alarm configuration button. 4 In the Edit Alarm Configuration page, specify the threshold for the type of the alarm and select the users who should receive the alarm notifications. See About the Edit Alarm Configuration page (on page 16) for more information. 5 Select Save. The new settings appear in the Alarm List on the Alarm Configuration page. About the Edit Alarm Configuration page How to access this page 1 On the Welcome page, select Administration. 2 Select Alarm Configuration. 3 In the Alarm List, to the right of the alarm you want to configure, select the Edit the alarm configuration button. What you can do here View information for alarms: organization information alarm type threshold recipient(s) Options on this page Option Organization Alarm Type Description Allows you to select the company or organization that the alarms will apply to. The type of alarm. The following standard alarm types are available: 16

23 Chapter 4: Configuring Alarms Option Threshold Recipients Edit the alarm configuration Description Disk Usage Memory Usage No response from the WebEx Node Node Deactivation/Reactivation Node Need Restart Notification Node Restart Node Version Incompatible with Service Video Port Usage Web Port Usage The threshold level at which the alarm notification should be sent. The users who should receive the alarm notification. Allows you to edit the settings for the alarm. 17

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25 Chapter 5 5 Monitoring System Information The System Information section of the Cisco WebEx Node Management System allows you to monitor details for nodes. You can perform the following task: View system overview information More (on page 19) Viewing system overview information To view system overview information: 1 On the Welcome page, select System Information. The System Overview page appears, including a list that provides overview information for all the nodes assigned to your organization. The data shown is for the past 24 hours. 2 Use the scroll bar to view more columns. 19

26 Chapter 5: Monitoring System Information About the System Overview page How to access this page On the Welcome page, select System Information. The System Overview page appears. What you can do here Monitor overall information about nodes and systems at the time data was last received. Options on this page Option Organization Node Name CPU Usage Memory Usage TCP Connection Usage Disk Usage Bandwidth Usage Description The company or organization. The name of the node associated with the company or organization. Selecting the node name allows you to view the system history for the node. For more information, see Viewing system history. The percentage of CPU that the node was using at the time of the timestamp. The percentage of total available memory that the node was using at the time of the timestamp. The percentage of total available TCP connections that the node was using at the time of the timestamp. The percentage of total available disk storage space that the node was using at the time of the timestamp. The percentage of total available bandwidth that the node was using at the time of the timestamp. File Descriptor Usage The percentage of total available file descriptors that the node was using at the time of the timestamp. Linux Version Kernel Version Timestamp The version of the Linux operating system that the node was using at the time of the timestamp. The kernel version that the node was using at the time of the timestamp. The time and date when the data was received by the Cisco WebEx Node Management System. 20

27 Chapter 6 6 Monitoring WebEx Meeting Information The WebEx Meeting Information section of the Cisco WebEx Node Management System allows you to monitor details for meetings. You can perform the following tasks: View WebEx meeting overview information More (on page 21) Monitoring meeting and attendee trends More (on page 24) View MMP session information More (on page 26) Viewing WebEx meeting overview information To view WebEx meeting overview information: On the Welcome page, click WebEx Meeting Information. The Meeting Information page appears, showing two tabs of node lists: Node (Meeting) tab Shows meeting nodes 21

28 Chapter 6: Monitoring WebEx Meeting Information Node (Audio/VoIP) tab Shows audio and VoIP nodes About the Meeting Information page 22 How to access this page On the Welcome page, select WebEx Meeting Information. The Meeting Information page appears. What you can do here Monitor WebEx Meeting Information for meeting nodes (Meeting). Monitor WebEx Meeting Information for video/audio nodes (Audio/VoIP)

29 Chapter 6: Monitoring WebEx Meeting Information Options on the Node (Meeting) tab Option Organization Node Name Site Name Meetings Meetings PCT (Node vs. Total) Attendees Attendees PCT (Node vs. Total) Timestamp Description The company or organization. The names of the nodes that have been configured for the specified organization. Selecting the node name allows you to view the meeting and attendee trends for that node. For more information, see Viewing WebEx meeting and attendee trends (on page 24). The site name for the nodes. The number of meetings for the node at the time of the timestamp. The percentage of meetings for the node compared to the total number of meetings at the time of the timestamp. The number of attendees for the node at the time of the timestamp. The number of attendees for the node compared to the total number of attendees at the time of the timestamp. The time the meeting information was collected by the Cisco WebEx Node Management System. Options on the Node (Audio/VoIP) tab Option Organization Node Name Audio Session # Video Session # Audio Broadcasting Session # Timestamp Description The company or organization. The name of the node. Selecting the node name allows you to view the MMP Session summary for that node. For more information, see Viewing MMP session information (on page 26). The number of audio sessions for the node at the time of the timestamp. The number of video sessions for the node at the time of the timestamp. The number of audio broadcast sessions for the node at the time of the timestamp. The time the session information was collected by the Cisco WebEx Node Management System. 23

30 Chapter 6: Monitoring WebEx Meeting Information Viewing WebEx meeting and attendee trends To view WebEx meeting and attendee trends: 1 On the Welcome page, select WebEx Meeting Information. The Meeting Information page appears, showing the Node (Meeting) tab. 2 In the Node (Meeting) tab, select the name of the node you want to view meeting trends for. The Meeting Historical Trend page appears, showing meeting and attendee trends for the specified node for the last 24-hour period. 3 If you want to select a different date as the 24-hour period for the meeting historical trend display, select a different date: Select the left or right arrow buttons to select the previous or next date. Select the Select Date button to select a date from the calendar. Select Latest 24 Hours to show the latest 24 hours as the time period for the display. 24

31 Chapter 6: Monitoring WebEx Meeting Information 4 If you want to view meeting trends for a different node, select the node name from the Node (M) list and select Go. 5 To download meeting and attendee trend data to a comma-separated values (CSV) file: a) Select Download Data. b) In the File Download dialog box, follow any instructions that your Web browser or operating system provides to download the CSV file. 6 To return to the Meeting Information page, select Go Back. About the Meeting Trends page How to access this page On the Welcome page, select WebEx Meeting Information. The Meeting Information page appears. What you can do here View meeting trend information for the selected node within a 24-hour period. View attendee trend information for the selected node within a 24-hour period. Download meeting historical trend data. Options on this page Option Date Latest 24 Hours Description The 24-hour period for which the meeting historical trend data is displayed. By default, the most recent 24 hours are displayed. You can use the right and left arrow buttons or the Select Date button to select a different date.t Specifies the most recent 24-hour period as the time period for the meeting historical trend display. 25

32 Chapter 6: Monitoring WebEx Meeting Information Option Node (M) Description Shows the selected node for which meeting and attendee trend data is displayed. Allows you to select a different node to display. Returns to the Meeting Information page. Downloads the meeting historical trend data currently being displayed to a comma-separated values (CSV) file. Peak Time for Meeting Meeting # Peak Time for Attendee Attendee # Meeting Trend Attendee Trend The point during the specified 24-hour period where the highest number of meetings occurred. The total number of meetings for the node during the specified 24-hour period. The point during the 24-hour period where the highest number of attendees attended meetings. The total number of meeting attendees for the node during the specified 24-hour period. A chart showing the number of meetings that occurred for each hour of the specified 24-hour period. A chart showing the number of attendees that attended meetings for each hour of the specified 24-hour period. Viewing multimedia platform (MMP) session information To view multimedia platform (MMP) session information: 1 On the Welcome page, select WebEx Meeting Information. The Meeting Information page appears. 2 Select the Node (Audio/VoIP) tab. 3 In the Node (Audio/VoIP) tab, select the name of the node you want to view the multimedia platform session summary for. The MMP session page appears, showing session summaries for the specified node. 26

33 Chapter 6: Monitoring WebEx Meeting Information 4 If you want to view session summaries for a different node, select the node name from the Node (V) list and select Go. 5 To return to the Meeting Information page, select Go Back. About the MMP Session Summary page How to access this page On the Welcome page, select WebEx Meeting Information. The Meeting Information page appears. What you can do here View a summary of audio, video, and audio broadcasting sessions for the selected node. Options on this page Option Audio Session # Video Session # Description The number of audio sessions for each process. For the Total row, it is the total number of audio sessions for the node. The number of video sessions for each process. For the Total row, it is the total number of video sessions for the node. 27

34 Chapter 6: Monitoring WebEx Meeting Information Option Audio Broadcasting Session # Description The number of video sessions for the node. For the Total row, it is the total number of audio sessions for the node. 28

35 Chapter 7 7 Managing Servers The Server Management section of the Cisco WebEx Node Management System allows you to manage backups for your server. You can perform the following tasks: View backup configuration for your server. More (on page 29) Edit backup configuration for your server. More (on page 30) Viewing the backup configuration for your server To view the backup configuration for your server 1 On the Welcome page, select Server Management. 2 Select Backup Configuration. The Backup Configuration page appears, showing a list of Log Backup time configurations for your organization. 29

36 Chapter 7: Managing Servers Editing the backup configuration for your server To edit the backup configuration for your server: 1 On the Welcome page, select Server Management. 2 Select Backup Configuration. 3 In the Log Backup Time Configuration page, to the right of the log backup you want to edit, select the Edit configuration button. 4 In the Log Back Job Time list, set a new job time. 5 Select Save. 30

37 Index A accounts adding 5, 7 viewing account activities 3 viewing activities 1 alarms configuring 15 viewing 13 B backup editing 32 viewing 31 S system history system information 19 W WebEx meetings viewing meeting and attendee trends 26 Viewing multimedia platform session information 29 viewing overview information 23 M meetings viewing meeting and attendee trends 26 Viewing multimedia platform session information 29 viewing overview information 23 N nodes viewing general node information 9 Viewing node details 11 31

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