Alcatel-Lucent Enterprise Communication Solutions for enterprises

Alcatel-Lucent Enterprise Cmmunicatin Slutins fr enterprises Custmer prpsal Name f Presenter Date (Frmat as Mnth, 2012) Disclaimer: the infrmatin presented is subject t change withut ntice. Alcatel-Lucent assumes n respnsibility fr inaccuracies cntained herein. Alcatel-Lucent Enterprise All Rights Reserved Alcatel-Lucent 2012

1 Cntent 1 Cntent 3 2 A partner yu can trust 4 3 The Cmmunicatin Architecture 5 3.1 IP ready slutin 5 3.2 Full IP slutin 6 3.3 Multi-site 7 3.4 Cnfiguratin fr small branch ffices 9 3.5 Cnfiguratin fr mid-sized branch ffices 10 3.6 Cnfiguratin in small netwrk ndes 11 4 Imprving emplyee efficiency 12 4.1 Main cmmunicatin Enterprise Services 12 4.2 The Phne set range 25 4.2.1 Alcatel-Lucent 8 and 9 Series Sets 25 4.2.2 Alcatel-Lucent Cnference Phnes 27 4.3 Unified cmmunicatin slutins 29 4.4 Mbility slutins 45 5 Custmer interactin 55 5.1.1 Attendant Services 55 5.1.2 Cntact centers 59 6 Unified management 61 7 A high level f availability 63 7.1 Redundancy with OmniPCX Enterprise 63 7.2 Backup slutin fr remte sites 64 7.3 Full survivability fr remte sites: Passive cmmunicatins server 65 8 Security slutins 67 9 Htel/hspital management 71 9.1 Overview f available services 72 9.2 Alcatel-Lucent cmpatibility with ther hspitality sftware 73 9.3 My IC Phne hspitality package 73 10 Service Offerings at a glance 77 11 T cnclude 80 12 Annexes 81 All Rights Reserved Alcatel-Lucent 2012 Page 3

2 A partner yu can trust Alcatel-Lucent Changes the Cnversatin In respnse t the challenges f new cmpliance requirements, sphisticated user demands, increasing levels f infrmatin, netwrk cmplexity and a highly cmpetitive market, enterprises need t becme mre and mre interactive. Besides, businesses tday have t cpe with the cnsumerizatin f the enterprise and changes in the way peple want t wrk. Thus, cmmunicatin has mved frm being just anther utility service t becming a strategic cmpany asset. It becmes the driver t enable emplyees t the react at the speed f their business and custmers demands. Alcatel-Lucent apprach cnsists in helping Enterprises t change the Cnversatin: Fr Cmmunicatins, we deliver Cllabrative Cnversatins Fr Netwrks, we deliver Applicatin Fluent Netwrks Enabling CONVERSATION fr enterprises is abut breaking the bundaries in rder t allw multiparty, multi-devices and multimedia cmmunicatins. Overview This slutin adapts t yur immediate needs and supprts yur future grwth. It includes: The main site Optinal remte sites Users (IP, TDM, SIP, mbile, tablets, etc.) Terminals (IP, TDM, DECT, WLAN) Value-added applicatins such as unified cmmunicatins and cllabratin, ne number services, The Alcatel-Lucent Enterprise Slutins imprve the everyday efficiency f each emplyee by prviding ne f the best perfrming, rbust and ergnmic cmmunicatin tls n the market; enterprise telephny and unified cmmunicatins and cllabratin applicatins. When emplyees are mre agile and prductive, the business is mre agile and prductive. All Rights Reserved Alcatel-Lucent 2012 Page 4

3 The Cmmunicatin Architecture The starting pint fr the Alcatel-Lucent cmmunicatins slutin is a high-perfrmance cmmunicatins sftware suite the OmniPCX Enterprise. This sftware suite includes a set f telecmmunicatins applicatins based n the Linux perating system and can be used, under license, t access mre than 500 telephny services. It can als be hsted n fur types f servers that align with crprate requirements: Cmmn hardware CPU ("rack" mdule) Crystal hardware CPU (crystal shelf) Market standard servers OpenTuch Business Editin server The cmmunicatins server supprts several media gateways t prvide cnnectivity t the telephne netwrks and ther devices. Tw types f media gateways are generally used in the OmniPCX Enterprise mid-market slutin: Cmmn hardware, fr installatins handling nrmal call vlumes, and crystal hardware, fr installatins handling high call vlumes. The OmniPCX Enterprise adapts t all types f netwrk infrastructure: vice and/r data, fixed r wireless. A large number f tls are available fr access t the services ffered. When cmmunicatin needs t include management, unified cmmunicatin, basic cntact center services, r penness t a specific third-party applicatin, the OpenTuch Business Editin Slutin shuld be cnsidered. Designed t meet the needs f cmpanies with up t 1500 users, it prvides the mst cst-effective, high-perfrmance and flexible system available tday. 3.1 IP ready slutin With this highly mdular slutin, yu can upgrade yur current cmmunicatins system at yur wn pace t a mdern and IP ready cmmunicatins server. Benefits Emplyees have access t higher perfrming tls, including the Alcatel-Lucent 9 Series range f telephnes r the services described in the fllwing sectin. Future-safe slutin enables management f expenses ver time t minimize csts. IP-based slutin assures ease f switchver t 100-pecent IP telephny, while taking advantage f even mre advanced applicatins (read the New Site/Full IP Slutin sectin). Architecture All Rights Reserved Alcatel-Lucent 2012 Page 5

The update slutin is based n an OmniPCX Enterprise server that can be equipped with all types f media gateways (e.g., cmmn hardware rack 1 and rack 3, crystal hardware M2, M3, and the ACT14 and ACT28 which are 19-inch rackable). The public netwrk and all ther equipment are cnnected directly t the chassis analg r digital prts. The existing cabling can be reused and there is n need t update the LAN because vice and data remain n separate netwrks. 3.2 Full IP slutin The OmniPCX Enterprise easily adapts t new site requirements fr a full cmmunicatins server with IP phnes, which are directly cnnected t the IP netwrk based n a direct IP switching cmmunicatin server with the requisite Quality f Service (QS). Benefits Vice/data cnverged architecture facilitates netwrk management and allws greater adaptability (ease f changing and adding) Opens the way fr substantial savings and increased efficiency resulting frm a single infrastructure: the same netwrk is used fr vice and data Assures ease f applicatin deplyment netwrk wide with ne centralized applicatin fr central and remte sites Overview Fr its IP netwrk infrastructure, this full IP slutin can be based n Alcatel-Lucent OmniSwitch chassis LAN switches and Alcatel-Lucent OmniStack Stackable LAN switches. Fr IP telephny, the slutin is based n an OmniPCX Enterprise cmmunicatins server. Tgether, the prducts prvide a fully cnverged vice and data slutin. The IP telephnes are cnnected directly t the IP data netwrk. Vice-data cabling is unified fr easy cnnectin n the frnt panel, using RJ-45 mdular jack cnnectrs. Althugh this is a 100 percent IP slutin, analg devices such as fax machines can still be cnnected via the OmniPCX Enterprise chassis analg prts. All Rights Reserved Alcatel-Lucent 2012 Page 6

Architecture The Full IP slutin is based n an OmniPCX Enterprise server that can be equipped with all types f media gateways (cmmn hardware rack 1, Rack 3, crystal hardware M2, and M3). Fr larger cnfiguratins, the OmniPCX Enterprise server can be hsted n a market standard cmpatible server. The IP telephnes are cnnected directly t the IP data netwrk. Vice-data cabling is unified fr easy cnnectin n the frnt panel, using RJ-45 mdular jack cnnectrs. Althugh this is a 100- per cent IP slutin, analg terminals, such as fax machines r Minitel terminals can still be cnnected via the chassis analg prts. The OmniPCX Enterprise als has an integrated SIP gateway fr cnnecting SIP telephnes and applicatins, such as the Alcatel-Lucent OmniTuch 8600 My Instant Cmmunicatr r SIP-based applicatins. Nte: SIP (Sessin Initializatin Prtcl) is an pen standards prtcl that will be increasingly used in public and business netwrks: it allws new multimedia applicatins using Vice ver IP. 3.3 Multi-site Alcatel-Lucent ffers a multi-site IP infrastructure, allwing yu t cnnect remte sites t the OmniPCX Enterprise server that s installed, fr example, at yur cmpany s headquarters. Benefits Regardless f lcatin, all users benefit frm the same level f service and interact as if they were in the same building. Cmmunicatin expenses are reduced thrugh: All Rights Reserved Alcatel-Lucent 2012 Page 7

Centralizatin f telephne subscriptins (PSTN lines shared by all the sites) Eliminatin f inter-site cmmunicatins csts (the data netwrk is used t rute the vice signals between the sites) Optimum use f the crprate private netwrk With this slutin, yu can ptimize yur management peratinal resurces: The management platfrm cnsiders the entire netwrk as a single virtual entity s that any change is autmatically replicated acrss the netwrk. The management f yur service cntracts (integratin, management, maintenance, imprvement) is simplified by dealing with a single supplier. Architecture The architecture adapts accrding t the size, desired/required service level and the critical aspects f each branch ffice: Small branch ffice: requires the cnnectin f a few IP telephnes t the branch ffice netwrk Mid-sized branch ffices: requires the use f an IP media gateway Nde (branch ffice that is significant in terms f size, critical aspects r service level requirements): requires the n-site installatin f an OmniPCX Enterprise server. Fr a site nt equipped with an Alcatel-Lucent slutin, IP technlgies (H.323, SIP) are used in additin t traditinal r digital nes (Q.SIG, DPNSS). In this case, the supplied netwrked level f services is defined by the ne established by the standard prtcl emplyed. All Rights Reserved Alcatel-Lucent 2012 Page 8

3.4 Cnfiguratin fr small branch ffices T equip a small branch ffice, yu need nly cnnect a few IP telephnes t the data netwrk f the branch ffice, and cnfigure the required licenses at the central server level. Benefits Remarks: Fastest and least expensive way f ffering the same level f cmmunicatins service t all yur emplyees Branch ffice emplyees are integrated int the main server and benefit frm services ffered by the head ffice server. This slutin demands a certain level f reliability n the part f the WAN t which the branch ffice is cnnected. As it is a purely IP envirnment, cnnecting analg devices (fax machines, ) requires gateways 1. 1 Alcatel-Lucent partners design, develp and market vice ver IP gateway systems and technlgies fr cnverged netwrks. These partnerships are managed by the "Alcatel-Lucent Applicatin Partner Prgram (AAPP)". All Rights Reserved Alcatel-Lucent 2012 Page 9

3.5 Cnfiguratin fr mid-sized branch ffices This cnfiguratin is based n a media gateway (withut CPU) installed in a branch ffice via an IP link. The cnnectivity with the legacy vice netwrk enables cnnectins t the public netwrk t be created lcally and fr analg r digital devices. The RTP mde means that the IP telephnes in branch ffices d nt use the WAN bandwidth fr lcal calls. In the event f WAN 2 failure, the server autmatically cnnects t the public netwrk t establish a backup link. In this case, the level f services prvided is slightly lwer. Benefits Fr mid-sized branch ffices, usually with up t 100 emplyees, this slutin ffers: An ideal cmprmise between cst, availability and cnnectivity Cmplete integratin f branch ffice emplyees in the main server in rder t benefit frm the services ffered by the head ffice server 2 See the high availability ptins. All Rights Reserved Alcatel-Lucent 2012 Page 10

3.6 Cnfiguratin in small netwrk ndes Several OmniPCX Enterprise cmmunicatin servers are cnnected tgether. By using the ABC prtcl, this slutin prvides users with the same set f functins regardless f their site lcatin. This makes it pssible t centralize r distribute applicatins acrss the netwrk, accrding t requirements and with n cnstraints. (This server is then netwrked, with a maximum level f interperability, with the main server using the ABC 3 prtcl. The net result is a small netwrk nde). Benefits Cnfiguratin assures bth autnmy and reliability Prvides an ideal slutin fr cmpanies wanting t ensure that sme f their critical remte sites (e.g., an industrial cmpany s factry site), benefit frm a level f service equivalent t that f the headquarters, even in the event f incidents. Different crprate sites easily share resurces (i.e., applicatins, human skills and expertise). 3 Alcatel-Lucent Business Cmmunicatin netwrking. All Rights Reserved Alcatel-Lucent 2012 Page 11

4 Imprving emplyee efficiency 4.1 Main cmmunicatin Enterprise Services The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server prvides an extensive palette f hardware, applicatins, and services allwing any Enterprise, large, medium r small, t have access t a pl f rich cmmunicatin tls. The flexible architecture can be used t create basic vice cmmunicatin netwrks r multi-sited, multimedia netwrks capable f transferring cmplex encrypted data internatinally. The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server features can be divided int the fllwing categries: Telephne features linked t the physical capabilities f the hardware and sets Embedded applicatins that are incrprated in the main netwrking applicatin Value added applicatins. These are services running n an external server, and fr which the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server can be seen as a central cntrl server. Interfaces fr external applicatins. These interfaces are used t include the Alcatel- Lucent OmniPCX Enterprise Cmmunicatin Server in an Alcatel-Lucent r a nn-alcatel- Lucent slutin. 4.1.1.1 Business Cmmunicatin Services fr Standard Users Applicatins are fully integrated in the telephne user interface: vice mail and ther applicatins are entirely supprted by cntext-sensitive sft keys, t allw fr efficient cmmunicatin fr all. This entails: Reduced installatin and implementatin csts Fast and easy intrductin f new efficient cmmunicatin tls t users Fast return n investment due t efficient use f cmmunicatin tls Alcatel-Lucent ffers a cmplete diversified telephne prduct line t meet every custmer s need frm the mst sphisticated t the simplest, with user backlit displays, headset and bluetth facilities, as well as specific tnes and vice guides. Nte: The available range f Alcatel-Lucent phnes is detailed further dwn in this dcument. Business telephne services range frm hlding a call t switching t anther cnversatin, sending text messages, supervising ther telephne sets, pick up any incming call and many mre. Transparent access t the crprate directry simplifies navigatin, imprves prductivity thrugh the time-saving call by name facility - a key element in user acceptance f business telephny. Accessing a system feature frm anther lcatin, e.g. t cnsult yur mailbx frm yur hme, can be dne in several ways: All Rights Reserved Alcatel-Lucent 2012 Page 12

the simplest technlgy is the server-embedded Direct Inward Statin Access (DISA). Yu can call a system extensin using ver-dialing and transparently make yur telephne the central element f yur ffice and day's wrk. sftware clients n PCs cnnect t the enterprise ver a VPN r a secure SIP. Yu can then use the embedded VIP client r use third-party call cntrl f any phne. sftware clients n smartphnes cnnect t the enterprise via a secure data link and place calls via the Cmmunicatin Server ver the cellular netwrk. Yu can then benefit frm the enterprise business telephny when being ff-site. In additin t these cnversatin services, the Cmmunicatin Server is able t prvide embedded System Services as Alternate Ruting Service (ARS) and Least Cst Ruting (LCR) t select the mst cst-effective rute fr yur calls in a multi-carrier envirnment (depending n the carriers defined in the ruting table). Telephne services: Speed Dialing Assciated set (definitin/mdificatin) Autmatic callback (busy trunk grup/free/busy extensin) Transfer t vice mail, t anther party, whether free f busy Brker call Call frwarding t an extensin r external number (immediate, when yur phne is busy extensin/r des nt reply, r uncnditinal, t a hunting grup, vice mail, peratr) Call pickup Call waiting indicatin Camp-n busy extensin/line Call pickup Call waiting indicatin Camp-n busy extensin/line Hlding a call, waiting list cnsultatin Persnal directry and crprate directry Access t internal extensins and external numbers Cnsultatin call Barging in a cnversatin Last number redial (access t a list f recently dialed numbers) Over dialing/dtmf transparency Substitutin f phne sets r mving ffices Cnferences (frm three-party telephne cnferences t 29-party cnferences, either by appintment (meet-me cnference) r with a head f cnference (mastered cnference) Text messaging Ringing custmizatin (accrding t the calling party prfile) Direct services t vice mail, direct All Rights Reserved Alcatel-Lucent 2012 Page 13

call... ISDN features: Calling line identificatin presentatin (CLIP) (except n analg phnes) Calling line identificatin restrictin (CLIR) Overlap dialing mde ISDN text messages (send/receive/stre) Strage f unanswered calls (with date, time and callback access) Messaging services Vice mail systems cnfigured frm the PCX: Can be custmized by users Distributin lists Verificatin f distributin Specific services fr mbile users Sftware based applicatins: User-friendly interface Access frm standard e-mail interfaces, mbile devices and telephne sets Persnal autmated attendant Fax services Sftware based applicatin Seamless integratin with Vice ver IP and the PBX Secure web access Secure administratin High availability: backup server ensuring nthing is lst when the main server is dwn Team wrk Attendant services Greeting service Night frwarding Hlding a call fr the grup r fr ne given set Grup call pickup Hunting grups/intercm grups Lgging in/ut frm the grup Autmated attendant Dynamic vice assistant Telephne and PC adapted and flexible interfaces Shared services between different cmpanies Supervisin f an extensin Multiline appearance ACD features Cntact Centers Manager/assistant cnfiguratin: All Rights Reserved Alcatel-Lucent 2012 Page 14

Pre-prgrammed set prfiles Selective filters External and internal call filtering Flexible cnfiguratin Private line (which may be frwarded) Immediate frwarding activated by the manager r the assistant Specific text messaging features Discreet listening f filtered line Assistant absence management White list (filtering) Mbility: DECT phnes WLAN phnes Free seating applicatin Same level f service n a persnal mbile phne User's chice f "current" device Transparent shift frm ne device t the ther Cllabratin services: Dial-in, dial-ut Create yur "cntact list" See wh's nline Start and participate in cnferences: Audi Vide Instant messaging All tgether Share yur desktp Cnduct plls Make presentatins Make private cmments Uplad attachments 4.1.1.2 Business Cmmunicatin Services fr All Users Internal calls After receiving a dial tne, the caller dials the directry number. A vice guide may replace the dial tne, fr example, if the caller has activated call frwarding. The called party is free: When the called party answers, a call is established. At the end f a call, when ne f the All Rights Reserved Alcatel-Lucent 2012 Page 15

callers hangs up, the ther caller hears a busy signal. The called party is busy The caller hears the busy signal r a vice guide assciated with the caller's rights. Accrding t the rights, the caller may be authrized t: Request a camp-n a busy phne Barge in Make a call annuncement n the called phne s speaker (frm a multiline phne) Request an autmatic callback Calls utside the system (direct utward dialing DOD) After taking a phne ff the hk, the caller dials the prefix fr direct access t an external line. The caller receives the dial tne and then dials the number f the external user. If the class f service f the phne des nt allw calls t the number dialed r if there is n available line, the caller receives a busy tne. Attendant call Users can call any available attendant in the system by dialing a prefix. They can als call a specific attendant by dialing that attendant's directry number. Calls t attendants are laded int a specific queue and are answered in rder f arrival. By using different call distributins, specific types f calls (defined internal users, external verflwed, ISDN caller, etc.) may appear n different sft keys (4059) s that the attendant can answer calls based n pririty (fr mre infrmatin, see: mdule Attendant Services - Greeting). Over dialing (DTMF dialing) This feature allws decimal r DTMF dialing n an external line. The user requests transparency via a sft key r by dialing the transparency suffix. If a trunk r trunk grup is declared t be n autmatic transparency, the user may prceed immediately withut a request. Number stre (stre/redial) and cmmunicatin lg On all available telephne sets, by dialing a special prefix r by pressing the redial key, any user can redial the last number dialed. Users f Alcatel-Lucent 8/9 series and 8082 My IC Phne sets can stre a specific number fr later use. The stre/redial key is prvided fr this feature. On these advanced phnes, the redial buttn displays a list f up t previus cmmunicatins/sessins. The list stres autmatically each successful call with called number infrmatin. Cnsultatin call User A, n an internal r external call with User B, can make a cnsultatin call t a third party by dialing a suffix, by pressing a key, r by dialing the extensin number f the third party directly. User A hears the dial tne (r a vice guide) and can then make a call like any ther rdinary call. During the cnsultatin call, User B is put n hld. Brker call During a cnsultatin call initiated by User A, User A in cnversatin with User C can return t User B in any f the fllwing ways: Dialing the brker call prefix All Rights Reserved Alcatel-Lucent 2012 Page 16

Pressing a key Pressing a line key n multiline sets (Alcatel-Lucent 8/9 series phnes) This peratin can be repeated frm User B t User C t User B. Transfer When in cnversatin with User B, User A can transfer User B t anther user r t an attendant. Parties may be internal r external. If the cnnectin is nt allwed, the call is ruted back t the transfer initiatr. Transfer is pssible when the class f service f the phnes invlved authrizes the cnnectin. Transfer is achieved by dialing the transfer prefix r by pressing a sft key. The transferred caller receives the ringing tne and, if busy, the target phne receives a beep alerting them f the call n hld. If at the end f a cnfigurable time perid, the user at the transfer target phne has nt answered, the call n hld is frwarded t the attendant. If the transfer is t an attendant, the call is put in the apprpriate waiting queue. Nn answered calls The list f external r internal nn answered calls is displayed n Alcatel-Lucent 8/9 series and 8082 My IC Phne sets. Each time, a new call is presented but nt answered, the caller identity is stred in the nn answered call list and the display (r message led) indicates a call was nt answered Callback There are several kinds f callback feature: Callback Request: caller can request it at anytime; callee is ntified abut a request t callback; callee can chse t call back the caller r nt. Autmatic Callback (als called Call Cmpletin): the system decides when autmatic callback must be ffered; the caller then request fr autmatic callback; the system will try t autmatically establish a call between caller and callee as sn as they are available (w/ any cntrl frm caller neither callee). There is n ntificatin fr caller neither fr callee. Offer fr Autmatic Callback can ccur when: Callee des nt answer, and nt frward n n answer, it is named Call Cmpletin n N Respnse Callee is busy, and nt frwarded n busy state, it is named Call Cmpletin n Busy Subscriber. CCBS and CCNR services are available fr OpenTuch Users. CCBS and Callback request services are available fr Standard Users. Only CCBS service is available between bth Standard and OpenTuch users. Unanswered call callback A user can autmatically access and call the last caller back (unanswered call) by dialing a specific prefix r using a specific sft key. If using an Alcatel-Lucent 8/9 series r 8082 My IC Phne sets, the name f the last caller is displayed. Autmatic callback n busy phnes When calling busy phne B, User A may request an autmatic callback. User A will be called back when User B finishes the call in prgress. When phne B is released, phne A is rung. User A picks up the handset and phne B is rung. User A can cancel the autmatic callback service by calling All Rights Reserved Alcatel-Lucent 2012 Page 17

User B r by dialing a cancellatin prefix (management ptin) r using a specific sft key. Autmatic callback n free phnes Any user calling a free advanced phne that is nt answered can request a callback. The LED and/r icn message flash n the phne that has received the request fr a callback. The requested user can review the list f peple wh have requested a callback. The LED cntinues t flash until each f the messages r call back requests are prcessed. Cmmunicatin frwarding Night frwarding After the attendant lgs ff the last cnsle r accrding t a predefined timetable, external calls are ruted t a phne r the ringing service. Tw simultaneus cnfiguratins are pssible: General frwarding: External calls are ruted t ne specified phne. If this phne is already n a call, the calls are parked in a specific queue. Night service: External calls are ruted t a ringing netwrk; any user can answer by dialing the night answering prefix r pressing the specific sft key. Internal attendant calls are ruted either t general frwarding r the night service depending n attendant chice. Uncnditinal frwarding Any phne A can frward all its calls t any phne B; User A can still make utging calls. The service is activated frm phne A by the ruting menu r a prefix. Anther frwarding will cancel the previus ne. Immediate frwarding n busy User A's calls are immediately ruted t a predefined User B. When A's phne is busy, User A can still make utging calls. The service is activated frm phne A r phne B by the ruting menu. Anther frwarding will cancel the previus ne. Cmmunicatin deflect When a user is called, advanced set displays indicate the name r the number f the caller (internal, external, r ISDN/PSTN). The called party can frward (transparently t the caller) this call t anther phne during the ringing perid. In a Manager/Assistant cnfiguratin: when the manager's phne is ringing, the manager can press a key t frward the call t an internal user and the destinatin may be predefined. If the manager wants t rute the call t the assistant but there are several assistants, the manager must als press the speed dial key t send the call t the right assistant. Frwarding a private line In a Manager/Assistant cnfiguratin: when screening is activated, a manager may frward her/his private line t an internal r external caller. All private incming calls and, accrding t screening scenaris, reserved incming calls arriving n screened lines, will fllw the frwarding. Frwarding n n answer After a predefined time limit has been exceeded and an individual des nt answer, the incming call is ruted t anther predefined user. The service is activated via a ruting menu r a prefix. The service can be cancelled frm phne A r frm phne B. Anther time delayed frwarding will cancel the previus actin. All Rights Reserved Alcatel-Lucent 2012 Page 18

Frwarding n n answer and immediate frwarding n busy Cmbines the immediate frwarding n busy and time delayed frwarding n n answer services described abve. Uncnditinal external frwarding User A's internal/external calls are immediately ruted t an external number chsen by User A. This service is activated r cancelled via the ruting menu frm phne A. Anther uncnditinal frwarding cancels the previus ne. Frwarding t vice mail User A's incming internal and external calls are immediately frwarded t the assciated vice mailbx. This service is activated r cancelled via the ruting menu. Three-party cnference Three-party cnference cmmunicatins allw a simultaneus cnversatin in audi r audi/vide between three parties. The user making a cnsultatin call initiates the three-party cnference by pressing the specific sft key. It is available frm any kind f set in the system. During the cnference, any participant may withdraw withut releasing the call between the ther tw participants. 4.1.2 IP Cmmunicatin infrastructure The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server ffers a standards based pendistributed cmmunicatins server fr bth medium and large enterprises, managing bth traditinal and IP cnfiguratins. With a capacity f 15,000 t 100,000 users, the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server is ne f the wrld's mst scalable advanced business cmmunicatin systems. All Rights Reserved Alcatel-Lucent 2012 Page 19

The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server is the reference in carrier-class intranet cmmunicatin servers and applicatins. The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server is designed with IP at the cre, allwing fully distributed IP slutins acrss data netwrks. Its unique media gateway architecture als allws traditinal TDM r mixed IP-TDM cnfiguratins. This IP netwrk may include ne r mre Lcal Area Netwrks (LANs) r lcal netwrks linked via public netwrks t frm Wide Area Netwrks (WANs). Because f its ability t cmmunicate ver any netwrk infrastructure, custmers can deply new technlgies at their wn pace. They can chse the right slutin accrding t their specific cmmunicatin requirements and their expected return n investment. The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server is a cmplete telephny ffer that includes: Hardware slutins t create r cmplement a netwrk State f the art telephnes Embedded applicatins t facilitate cmmunicatins inside and utside businesses Value added applicatins t run specialized services Interfaces fr external applicatins t use in cnjunctin with an Alcatel-Lucent r a nn-alcatel-lucent slutin. All Rights Reserved Alcatel-Lucent 2012 Page 20

4.1.2.1 Key features The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server ffers the widest range f slutins t answer the necessity fr current and future upgrades, impsed by rapidly changing business cmmunicatins needs. The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server slutin can grw with present and future business at yur pace. Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server integrates seamlessly in any envirnment, whether it is the IP infrastructure, the applicatin, r vice and management envirnments. The rbustness and reliability f Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server is built arund the award winning OmniPCX family f slutins. Versatile hardware slutins Using tried and tested hardware, Alcatel-Lucent can furnish a range f prducts fr any size f netwrk, thugh currently self limited t 100,000 users in a given hmgeneus netwrk. Frm the platfrm hardware t the telephne set, Alcatel-Lucent has the innvative technlgy t expand and cmplement an incumbent netwrk r create a basic telephne cmmunicatin system ready fr limitless expansin. Native IP wired r wireless slutins Native IP Slutins enable yu t ptimize yur cst in any envirnment f yur cmmunicatin slutin (traditinal cabling, IP multi-site, LAN telephny with IP phnes) allwing yu t upgrade frm legacy TDM tplgy t IP technlgy in bth wired r wireless envirnments. Cntinual security prcess Enterprise rich telephny On-site and ff-site mbility Security is ne f the mst imprtant cncerns fr any netwrk client. Alcatel- Lucent's experience in netwrk design, cnstant and nging participatin in wrldwide security frums and partnerships with security specialists prvides answers t this cntinual prcess. Alcatel-Lucent can prvide a tailr-made ecnmically viable slutin fr each client situatin. The present ffer is the result a lng and rich experience acquired frm the OmniPCX family f Alcatel-Lucent PBXs, which include: user-friendly digital terminals and peratr features, embedded vice mail applicatin, grup telephny, manager-assistant features, large attendant cnsle prtfli, PC telephny etc., all f which are designed t increase verall cmpany prductivity. Enterprise telephny services are accessible via digital r IP and XML pen device Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server delivers different slutins fr mbility. Mbility can be cnsidered frm the simple hands free capabilities within the ffice envirnment. It All Rights Reserved Alcatel-Lucent 2012 Page 21

can include the access t telephny services within the same enterprise building r t the ttal mbile cmmunicatin system inside and utside the Enterprise sites. The DECT / WLAN level f service is equal t ffice phne service quality. Mbility features ffer cmmunicatin hand-ver and cell raming ver the ttal radi infrastructure, maintaining cnstant and seamless cmmunicatins fr the user. The efficient QS management is realized by the 802.11e standard. Enterprise campus mbility can allw each emplyee t have a single phne number regardless f their lcatin. An exceptinally well-designed and ergnmic range f terminals is available fr all types f mbile emplyees. With the Alcatel-Lucent OmniPCX Enterprise Cellular Client and Dual Mde slutins, ff-site mbile emplyees are intimately integrated within the cmpany cmmunicatin prcess and, in this way, are easily reached by crrespndents and custmers. Award winning custmer relatins techniques The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server custmer greeting applicatin reflects the best image fr yur cmpany with 24/7 welcme functins. Yur cmpany image is reflected by availability and accessibility t make custmer interactins fluid and straightfrward, saving time fr bth yu and yur clients. Brderless slutins - unified cmmunicatins and cllabratin The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server is a true brderless slutin, prviding the same level f functinalities, the same user interface and user rights, regardless f the user s lcatin, whether they are at headquarters, in a branch ffice, r even at hme. Alcatel-Lucent OmniTuch 8400 Instant Cmmunicatins Suite is the first integrated multi-media, multi-sessin, multi-device unified cmmunicatin applicatin in the wrld. It allws subscribers t tailr, cntrl and manage calls, messages, directries, cllabratin tls and infrmatin frm any lcatin, using any device and any interface. An innvative interface called My Instant Cmmunicatr cmbines telephny services, data services and vide streaming ver the IP netwrk with new ergnmic cmpnents added t existing applicatins / clients. Multiple call center slutins Linked t the develpment f the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server are call center slutins that cver the needs f small t very large cmpanies. The inbuilt flexibility caters fr unknwn increases in demand requirements with ergnmics based n years f call center experience. Simplified management The Alcatel-Lucent OmniVista 8770 Netwrk Management System simplifies access t yur netwrk cnfiguratin, with a user friendly interface, t ensure minimum lsses in time and t ptimize the tasks f system management. All Rights Reserved Alcatel-Lucent 2012 Page 22

It includes the secured cnfiguratin and management f a system r a netwrk, system call accunting, traffic bservatin and alarm management, enterprise vice netwrk tplgy management, perfrmance management features and the enterprise LDAP directry. It is an pen interface allwing integratin with Hypervisr platfrm applicatins such as HP Open View r TVN (frm C.A.). The MCS set f functins are adapted t carriers needs. Hspitality management The Hspitality/Htel applicatin prvides specific rm service features, cupled with enhanced external applicatin servers specialized in hspitality management which are cnnected t the system thrugh the Alcatel-Lucent Htel Link (AHL). 4.1.2.2 SIP and Web services Alcatel-Lucent has chsen SIP as ne f the crner stnes f its standards-based develpments fr enterprises interactive cmmunicatin slutins. SIP has been evaluated as the emerging standard fr the future f real-time multi-media IP cmmunicatins fr the fllwing reasns: SIP evlved ut f the Internet cmmunity and addresses the implementatin f realtime cmmunicatin services in IP netwrks: It belngs t the web prtcl family: XML, HTML, MIME and thers It is directed by the IETF standards bdy SIP is at the center f carrier/service prvider netwrks and is currently pised at the center f several majr deplyment prjects Cmpletely endrsed by key industry applicatin vendrs Standardizatin has prgressed significantly and nging wrk is fueled by strng acceptance frm the majrity f the cmmunicatin industry It is the nly prtcl that prvides acrss-the-bard slutins accrding t three majr applicatin pints: End-pints (devices, statins, phne-sets, sft-clients) Trunking (private r public) Interactive media-based applicatins Currently cnsidered as the prtcl fr the future f Vice ver IP, the implementatin f any ubiquitus slutin will ccur ver a perid f time, and emply a systematic phased apprach. The scpe and breadth f the SIP prtcl fllws the industry standards prcess (IETF) and will prgressively enlarge the level f services fr each applicatin as the market advances. 4.1.2.3 SIP Netwrking The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server SIP implementatin addresses the integratin f SIP end-pints with ther devices cntrlled by the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server. TDM sets and trunks All Rights Reserved Alcatel-Lucent 2012 Page 23

IP sets and trunks (including IP Tuch, H.323 trunks) This implementatin prepares the cmmunicatin applicatin architecture, t prvide SIP enabled applicatins t varius sets and devices (whether SIP r nt). This cncerns ntably: Alcatel-Lucent OmniTuch 8400 Instant Cmmunicatins Suite GVP IP (Genesys Vice Prtal) Micrsft Exchange 2007 Selected Alcatel-Lucent Applicatin Partner Prgram (AAPP) prducts such as Thmsn ST 2022 & 2030, Ascm i75 and Teledex The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server cmes with an embedded SIP Gateway. The SIP Gateway cnsists f the gateway functin, and a prxy and registratin server: The gateway deals with the inter-wrking functins between SIP and OmniPCX phnes r trunks The prxy deals with SIP ruting and SIP end pint (phnes) lcatin. The prxy lks up the internal database in rder t lcate (fr example, find the IP address) SIP end pints The registrar receives registratin frm SIP end pints, and stres mapping f SIP phne numbers and assciated IP addresses in an internal database. Authenticatin fr the registratin uses MD5 End pints can use UDP r TCP transprt. The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server SIP prxy/gateway is embedded in the Cmmunicatin Server, and thus benefits frm the high availability feature prvided by duplicate (redundant) servers (Backup avids reregistering f SIP end pints after a failure). 4.1.2.4 SIP trunking The aim f SIP trunking is t allw cnnectins t a SIP peratr with the same service level as ISDN. This includes the pssibility f different types f access, cmpatibility with existing services, and integratin with the management tls fr cnfiguratin, bservatin and call metering. Several SIP trunks grups can be created: One main trunk grup is created fr the external SIP extensins and Alcatel-Lucent OmniTuch 8400 Instant Cmmunicatins Suite Separate trunk grups are created fr external gateways SIP trunk capacity is an example f the evlutin speed in SIP technlgy. Current capacities can fulfil requirements fr large-size installatins, including installatins with numerus remte sites. If an installatin including several remte sites, it is pssible t cnfigure a lcal SIP cnnectin t the PSTN fr each remte site. This, fr example, enables accunting tickets t include the SIP trunk grup number and t adapt call csts t each site. The cnfiguratin f mini-sip trunk grups instead f standard SIP trunk grups enables t limit the number f trunks per trunk grup, s that the ttal number f trunks remains lwer than the maximum authrized, even in case f many trunk grups. The cmmunicatin server perfrms the SIP trunk grup signalling. All Rights Reserved Alcatel-Lucent 2012 Page 24

When the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server is cnnected t the PSTN via a SIP carrier: SIP signalling exchanges are between the Cmmunicatin Server and the SIP carrier gateway. Vice flws are exchanged between Alcatel-Lucent IP phnes r IP Media Gateway and the carrier Trunking gateway. The SBC is the access pint t the carrier infrastructure A Sessin Brder Cntrller (SBC) is a gateway that typically resides at the bundary f an IP netwrk. This device is used t cntrl the signalling and media streams. SBCs are put int the signalling and/r media path between calling and called party. The call barring categry, cnnectin categry and entity are all prcessed Call Detail Recrds (CDR) are generated as fr legacy trunk grups, and the Call duratin mde is used fr accunting purpses. Call Admissin cntrl (CAC) is cnfigured in the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server t cntrl the number f calls thrugh the PSTN trunking gateway and s cntrls admissible calls between SIP endpints using the IP dmain feature. CAC is used fr: SIP sets Analg sets r FAX device behind SIP gateways (declared as SIP users) Nte: CAC is nt applied t SIP vide flws. Bandwidth must be calculated t avid deteriratin in vice quality. 4.2 The Phne set range 4.2.1 Alcatel-Lucent 8 and 9 Series Sets The success f tday's business practices depends n reducing the stress the business persn experiences as a result f the fast pace f mdern cmmunicatins. New cmmunicatins tls have the ptential t save time and diminish tasks. The benefits f imprved cmmunicatin technlgy are nly realized if the barriers t using the technlgy are lwered significantly. All Rights Reserved Alcatel-Lucent 2012 Page 25

Alcatel-Lucent ffers a full range f desktp phne sets answering end-users cmmunicatin needs: Alternative design Enhanced audi quality Open t external applicatins Tw prduct lines are available: The Alcatel-Lucent IP Tuch 8 series phne Extended Editin prduct line, including the fllwing phne sets: Alcatel-Lucent IP Tuch 8 series phne Extended Editin This prduct line is fully featured with integrated IP cnnectivity and telephny, bringing yu the cnverged pwer f data and vice ver IP. Besides its ability t supprt any web-based business applicatin, the Alcatel-Lucent IP Tuch 8 series phne Extended Editin family bring yu ptimized design, high reslutin, adjustable clr r grayscale displays, superir listening quality and ring tnes. T cmplete the Alcatel-Lucent SIP ffer, the Alcatel-Lucent IP Tuch 4008/4018 phne Extended Editin sets are designed t perate in SIP standalne mde with the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server r anther SIP prvider. The Alcatel-Lucent 9 series prduct line, including the fllwing phne sets: Alcatel-Lucent 9 series Sets All Rights Reserved Alcatel-Lucent 2012 Page 26

This prduct line is the TDM cunterpart t Alcatel-Lucent IP Tuch 8 series phne Extended Editin. It is the natural chice fr cmpanies using traditinal telephny infrastructures. The Alcatel-Lucent 9 series phne sets take yu t a new dimensin in audi experience, aesthetics, cmmunicatins prductivity and custmer care. This advanced prduct line benefits frm the award-winning pwer f the Alcatel-Lucent OmniPCX cmmunicatin servers. T ptimize end-user wrkspaces, Alcatel-Lucent prvides a fully-integrated telephny sftware applicatin running n a cmputer and emulating an Alcatel-Lucent IP Tuch 4068 Phne set. This multimedia applicatin, called Alcatel-Lucent IP Desktp Sftphne, efficiently replaces the physical desktp set. It prvides PC users with a quicker and mre user-friendly access t telephne facilities, and thus helps businesses ptimize their prductivity. Key benefits: Easy t install/deply (the sftware is client nly, n server is required) User-friendly interface, n user training is needed 4.2.2 Alcatel-Lucent Cnference Phnes An essential wrking tl fr all cnference rms invlves a simple t use and efficient cnference phne. The ability t cmmunicate cllectively with ther wrk grups can speed up decisin making and planning. This reduces the time that can be lst in making cnnectins individually and reactin time fr larger meetings. This type f device is cnsidered t be an essential part f vide cnferencing but can be used independently in mst inter-branch meetings. Alcatel-Lucent can prvide tw cnference phnes: Alcatel-Lucent OmniTuch 4125: used in cnjunctin with a series 8 r 9 set Alcatel-Lucent OmniTuch 4135 IP Cnference Phne: a stand alne "Cnference" phne OmniTuch 4125 All Rights Reserved Alcatel-Lucent 2012 Page 27

This mdule is used in cnjunctin with a series 8 r a series 9 via the headset plug (except 4019, 4008/4018). A transfrmer is prvided t pwer the mdule frm a mains supply. The mdule is activated by pressing the "Hands free" buttn n the phne. When cnnected, the mdule autmatically adjusts sund vlumes t reduce ech, but in additin, a trim buttn is lcated n the mdule t adjust sund settings manually. Thee micrphne settings and 15 sund vlume levels are available The Omnituch 4125 prvides the fllwing advantages: An ecnmic methd f creating a cnference using the existing telephne set It can be used in larger ffices which serve as temprary cnference rms A quality prduct: Excellent sund reprductin OmniTuch 4135 IP Cnference Phne The OmniTuch 4135 IP Cnference Phne mdule is a stand alne IP telephne cmmunicatin device which is declared as a cmmunicatin device in the SIP PBX. As a declared SIP device, it can benefit frm sme Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server features such as: Spatial active redundancy Passive Cmmunicatin Server supprt. Call ticketing and OmniVista 8770 integratin The pwer supply is prvided by Pwer ver Ethernet (PE) capabilities. Nte 1: If the netwrk cannt prvide sufficient pwer, a pwer adapter can be prvided separately. Key features Fur simultaneus cnnectins can be linked t create a five-way call Up t fur user prfiles can be saved with settings and cntact details (Lcal Phne Bk, up t 1000 entries per prfile) LDAP client with direct access t directry Call recrding functin n SD memry card enables meetings and file ntes t be saved and transferred t a cmputer Cnference guide enables grup calls All participants in a grup can be cntacted at the same time with ne buttn access. Up t 20 grups can be stred per prfile All Rights Reserved Alcatel-Lucent 2012 Page 28

4.3 Unified cmmunicatin slutins 4.3.1.1.1 My Instant Cmmunicatr End users have t deal with an ever-increasing vlume f cmmunicatins: phne calls, vice mails, text messages, faxes, emails, instant messages, and web, vice and vide cnferences. In additin, there are many there is a wide range f ptins n the market. This creates a challenge hw t manage and make best use f the different enterprise ptins n the market. OmniTuch 8600 MIC is an innvative slutin t this prblem. It integrates all its cmmunicatin tls t create a hmgeneus experience acrss different devices and channels. It is the wrld's first integrated, multi-media, multi-sessin, multi-device unified cmmunicatins client slutin. My Instant Cmmunicatr services can be integrated with existing business applicatins and accessed seamlessly frm a cmputer, IP phne, r PDA. This innvative sftware can als be implemented with the Alcatel-Lucent OmniTuch 8400 Instant Cmmunicatins Suite. This next-generatin, IP-based applicatin suite benefits end users with real-time unified cmmunicatins, a cnsistent user experience, and cmplete cntrl ver their cmmunicatins. OmniTuch 8600 MIC is the ideal multi-media, multi-sessin, multi-device client sftware. It delivers an innvative user experience fr all types f rganizatins, guarantees a cnsistent user interface n all devices and can be fully adapted t ensure a perfect fit with the custmer s envirnment and business prcesses. This sftware includes: Telephny services available thrugh a users preferred data and vice cllabratin sftware, such as IBM Ltus Sametime r Micrsft Office Cmmunicatr Messaging services such as vice mail, fax and e-mail thrugh a Micrsft Outlk r Ltus Ntes mailbx Cllabratin services such as instant messaging and peer-t-peer vide thrugh Vice ver IP (VIP) and pint-t-pint vide One Number services thrugh call ruting and screening interfaces Rich presence services thrugh telephny and instant messaging presence infrmatin Unified Directry Access, Ntificatins, Persnal Infrmatin Management and mre... Stay business cnnected, anywhere. My Instant Cmmunicatr transfrms mbile devices int an extensin f Dynamic Enterprise cmmunicatin servers. It empwers mbile users with advanced cmmunicatins functins thrugh business services frm the Alcatel-Lucent OmniTuch 8400 All Rights Reserved Alcatel-Lucent 2012 Page 29

Instant Cmmunicatins Suite. This slutin imprves persnnel accessibility and prductivity by keeping them cnnected anytime, anywhere. OmniTuch 8600 MIC smthly adapts t the available device, making it an intrinsic applicatin f yur favrite interface. Refer t the Alcatel-Lucent user guides fr detailed descriptins f the varius available interfaces. When implemented in yur netwrk, OmniTuch 8600 MIC, the wrld s first multimedia, multisessin, unified cmmunicatins prduct benefits yu in many ways. This is because it is designed and built t be available, efficient, cnsistent, discreet, cmplete, and secure. OmniTuch 8600 MIC is: Available: OmniTuch 8600 MIC makes it easy t use and manage a variety f cmmunicatins media. End users can rapidly and easily switch between email, phne, messaging, and cnferencing. Users can als quickly change their presence status and cntact ptins. Efficient: Autmatic presence infrmatin means end users can wrk mre effectively. Users can simply select a cntact in the universal directry. When they d s, OmniTuch 8600 MIC shws the media available t the users t reach that persn (e.g. email, vice mail, vide, instant message). End users are autmatically ntified f incming cmmunicatins and can cnsult a balln pp-up fr an easy-t-read summary f missed calls, new messages, and callback requests Cnsistent: OmniTuch 8600 MIC ffers a single, cherent user experience whether yu access its services n a cmputer, an IP phne, r a PDA. This means it is particularly user-friendly fr emplyees wh use a variety f devices during their wrking week. Discreet: End users are ntified f new emails, incming calls, and requests fr instant message exchanges by a discreet 'tast' windw. This small pp-up cntains key infrmatin, such as caller identity, and allws the end user t manage the request. Fr example, the user can chse t take the call r transfer it t vice mail. Cmplete: OmniTuch 8600 MIC is a single package that integrates five key cmpnents: telephny, messaging, cllabratin, ne number services and presence services. Secure: OmniTuch 8600 MIC can be seamlessly integrated int the security plicy f the enterprise. It is cnsistent with high-level requirements in terms f access cntrl, authenticatin, cnfidentiality, and sftware integrity When implemented in yur netwrk, OmniTuch 8600 MIC, the wrld s first multimedia, multisessin, unified cmmunicatins prduct ffers yu: Telephny, ne number, and messaging services ptins: VxML vice mail prts Text-t-speech prts (10 languages available) Fax server prts and users fr embedded fax ptin (Windws desktp feature-rich telephny client) Vice encryptin thrugh sftware-based media encryptin fr IP sft phnes All Rights Reserved Alcatel-Lucent 2012 Page 30

Cllabratin services ptins: Audi cnferencing prts Data cnferencing prts (features desktp and applicatin sharing and web presentatins) Vide cnferencing enabler t cntrl third party vide bridges and rm systems Infrastructure ptins: High availability mde (server redundancy) Multi-site tplgy (centralized Alcatel-Lucent OmniTuch 8400 Instant Cmmunicatins Suite n an OmniPCX Enterprise netwrk) Bringing IP cmmunicatins t the Micrsft desktp While the PC is a key cmmunicatin tl, vice remains the strngest medium fr user interactin, with devices such as desk phnes and mbile phnes carrying the mst cmmunicatin minutes. Increasingly, these three types f cmmunicatin devices the PC, the desk phne and the mbile phne must all be able t access presence infrmatin and prvide IM capabilities. Interactins are increasingly ging beynd enterprise brders, and a new generatin f IP cmmunicatins must link emplyees with their clleagues within the rganizatin as well as with their partners and custmers. Because the wrkfrce is cmpsed f multiple generatins f users, the desktp must reflect this hetergeneity, ffering traditinal and feature-rich telephny fr sme users and rich multimedia and media-sessin cmmunicatins fr new, hyper-cnnected users. A user prfile-based apprach is required because cmmunicatin sftware must als be available frm a wide variety f desk phnes, mbile phnes and PCs. Desktp integratin f real-time cmmunicatins ffers tremendus benefits fr enterprise users. The ability t interact with cntacts mre easily and quick access t prject team members allw enterprises t realize cst savings, imprve efficiencies, and increase access t knwledge leading t higher prductivity with immediate and instantaneus cmmunicatin, interactin, cllabratin and knwledge-sharing. A key challenge in bringing IP cmmunicatins t the desktp is fr IT managers t leverage and integrate best-f-breed sftware while ptimizing investments. In additin, business line managers are lking t imprve ffice wrker prductivity; fr example, with a slutin that integrates Alcatel-Lucent telephny, cllabratin and unified messaging capabilities with Micrsft Outlk e-mail. With deplyment f Micrsft Office Cmmunicatr presence and IM, there is an pprtunity t integrate Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server telephny as well as Alcatel- Lucent OmniTuch audi cnferencing. By integrating cnverged desktps, IT managers are able t reduce the TCO. Leveraging existing directries allws implementatin f a single sign-n fr all applicatins and directry lk-ups. All Rights Reserved Alcatel-Lucent 2012 Page 31

Integratin with IBM The Alcatel-Lucent IBM Unified Cmmunicatins and Cllabratin jint slutins: Increase the prductivity f existing business mdels and enables new mdes f peratins Include cllabratin and cnferencing capabilities as well as cnverged telephny and messaging fr versatile real-time cmmunicatins Reduce the cst and cmplexity f adptin thrugh unprecedented interperability Deliver rapid value t users by leveraging trusted platfrms and applicatins Alcatel-Lucent ffers several cmmunicatin integratin ptins fr desktp users f IBM sftware lking fr an evlutinary apprach t desktp cnvergence. Frm their familiar Ltus Sametime interface, IBM users may access all f the Alcatel-Lucent OmniTuch Unified Cmmunicatins services. These slutins include applicatins such as audi cnferencing, real-time cmmunicatins, enabled messaging, e-mail and directry systems. The slutins als include integratin between Ltus Sametime and Alcatel-Lucent OmniTuch My Instant Cmmunicatr, allwing users t view presence status, access cntacts, and respnd t incming calls r IMs with either media. The Alcatel-Lucent pen standards-based slutins fr IBM Ltus Sametime and Ltus Ntes prvide CIOs and IT managers with lwer integratin and management csts and imprved ROI n existing investments with enhanced functinalities. Fr business line managers, the integratin enables increased prductivity and the ability t accelerate business prcesses leading t greater custmer satisfactin and a cmpetitive edge. And finally, these slutins are easy t deply because they are accessed directly frm the users Ltus Sametime and Ltus Ntes familiar interfaces facilitating adptin rates leading t subsequent cst and prductivity benefits. All Rights Reserved Alcatel-Lucent 2012 Page 32

Teamwrk services and IBM slutins Audi cnferencing supprt Teamwrk Services fr IBM Ltus Sametime prvides carrier-grade, platfrm-agnstic, multiparty cnference capabilities that include ad hc click-t-cnference frm Sametime Cnnect, Ltus Ntes, Micrsft Outlk and Office applicatins, as well as the ability t schedule, recrd and manage sessins frm within Sametime. By managing cnferences and cllabratin facilities as part f the enterprise, a true slid ROI can be demnstrated in as few as fur mnths ver cnventinal external service prvider slutins. And perhaps mst imprtantly, the end-user experience is seamless with access t Teamwrk Services directly frm Sametime. The underlying server, the OmniTuch Advanced Cmmunicatin Server (ACS) prvides all audicnference features t IBM Sametime users, allwing them t start cnferences with the ptin t dial in directly r use the web prtal t jin. Cnferences can supprt a mix f participants using VIP and PSTN. In additin, the integratin with Teamwrk Services prvides multi-tenancy, peratr cnsle capability fr larger capacity cnferences in a hsted envirnment and call cntrl features such as mute/unmute and active talker indicatin. Frm a cmpetitive standpint, Teamwrk Services is the nly slutin that wrks with any PBX r sftswitch t address IBM custmers hetergeneus netwrks. It prvides a unique recrding functinality, and is installed as pure sftware running n IBM hardware r ther hardware, with n prprietary technlgy needed fr a quick ROI and lw ttal cst f wnership (TCO) fr the custmer. All f this allws IBM t effectively cmpete with Micrsft and ffer custmers a slutin with a slid ROI, as well as ne that addresses the demands f their multivendr vice netwrk and prmtes Sametime upgrades with csts cvered in the ROI savings. Messaging and Telephny supprt The Alcatel-Lucent integratin enables real-time vice cmmunicatins s that OmniPCX Enterprise IP PBX telephny cntrls, presence, ne-number services, and vice and fax messaging are all integrated int the IBM Ltus desktp sftware. IBM users are able t access vice and fax messages, manage their call ruting rules, view the telephny presence f their cntacts and initiate calls with them all frm their IBM desktp interface. All Rights Reserved Alcatel-Lucent 2012 Page 33

IBM Ltus users have access direct frm their Ltus interface t telephny services, ne-number dialing, and unified messaging services. The embedded tlbars prvide: Unified messaging cntrl fr cmbined vice mail, e-mail and fax within the Ltus Dmin server stre t prvide message playback, review and recrding n the PC r telephne set Make r take a call, transfer, cnference, and hang up Access t call lgs, a web sftphne, and ne-number services With the Alcatel-Lucent integratin, custmers can fully leverage their investment in the IBM Ltus Dmin server r any IMAP4-cmpliant e-mail platfrms. Frm the Ltus Sametime interface and ptinally frm the Ltus Ntes interface, IBM sftware users can view telephny presence and initiate calls frm the cntacts list and chat windws. My Instant Cmmunicatr fr IBM Ltus Sametime OmniTuch 8600 MIC prvides an innvative yet simple user interface with nn-intrusive tast ppups, ballns and menu ptins that allw easy access t cmmunicatins, applicatins and user settings. It als prvides users unmatched integratin capabilities with their business prcesses, applicatins, and prtals, as well as existing desktp applicatins like IBM Ltus Sametime. My Instant Cmmunicatr resides in the desktp PC system tray, nly activated when cmmunicatin thrugh apprpriate media such as IM, fax, e-mail are present. All Rights Reserved Alcatel-Lucent 2012 Page 34

The integratin f a My Instant Cmmunicatr client t IBM Ltus Sametime prvides OmniPCX Enterprise and Sametime users with the fllwing capabilities: Access and additin f Sametime cntacts frm the My Instant Cmmunicatr cntacts list Synchrnized presence Answer incming vice calls with a Sametime IM chat sessin Open a Sametime IM chat sessin when sending an IM frm My Instant Cmmunicatr View telephny presence frm Sametime IBM users benefit frm the media-blending capabilities f My Instant Cmmunicatr: users can perfrm a directry lkup, check presence infrmatin and chse t start an IM sessin. My Instant Cmmunicatr will relay this IM sessin t the IBM Ltus Sametime interface. In the same manner, users can easily answer an incming vice call with a Sametime IM. 4.3.1.1.2 MyIC Mbile The OmniTuch 8600 MIC Mbile, the next evlutin f the Alcatel-Lucent My Cellular Extensin (MCE) applicatin, delivers advanced unified cmmunicatin services t a wide range f singlemde (cellular) devices: RIM BlackBerry Apple iphne Nkia E-Series Micrsft Windws Mbile 6.x Ggle Andrid All Rights Reserved Alcatel-Lucent 2012 Page 35

OmniTuch 8600 MIC Mbile allws users t stay business-cnnected, anywhere. This Alcatel- Lucent slutin imprves persnnel accessibility and prductivity by keeping peple cnnected anytime and anywhere, as fr instance: Fr immediate expert r supprt assistance yu can perfrm a directry lkup and thanks t cntact presence infrmatin, easily select the best media fr yur cmmunicatin. When leaving an airplane, yu can see what business cmmunicatins tk place by checking vicemail. Did yu miss any calls? See missed calls r callback requests and instantly call peple back. Need t evaluate cntract negtiatins with yur bss r direct reprts? Chse the media that suits yu best, vice, email, r Instant Messaging fr speed, cnfidence, and discretin. OmniTuch 8600 MIC Mbile extends custmer IP Telephny systems t cellular cverage znes and leverages their wireless LAN infrastructure t reduce n-site/ff-site mbile cmmunicatin cst Delivers enterprise cmmunicatin services t a wide range f single-mde (cellular) and dualmde (cellular/wifi) devices, including Micrsft Windws Mbile, Nkia EseriesTM, RIM BlackBerry, Apple iphnetm and Ggle AndridTM. BlackBerry Graphical User Interface All Rights Reserved Alcatel-Lucent 2012 Page 36

Nkia graphical user interface iphne graphical user interface Windws mbile graphical user interface All Rights Reserved Alcatel-Lucent 2012 Page 37

Andrid graphical user interface 4.3.1.1.3 Cllabratin Services Teamwrk Services is a sftware-based multimedia, multiparty business cmmunicatins slutin running n cmmnly available cmputer hardware. Install OmniTuch Teamwrk Services within any netwrk and access frm any telephne, any lcatin, and any brwser fr secure cnferencing with anyne inside r utside the cmpany. The presence-aware, easy-t-use interface supprts a full feature set including meet me, ad-hc, and scheduled events with click-t-cnference, IM chat, applicatin and desktp sharing, dcument management, pint-t-pint integrated vide, and mre. Teamwrk Services cmbine presence-aware instant messaging with the ability t make phne calls, schedule and hst cnference calls, share applicatins r desktp, and view presentatins. Teamwrk Services runs in a standard Web brwser and des nt require any specialized sftware. T use Teamwrk Services, yu create a list f cntacts, that is, ther peple wh use Teamwrk Services. Yu can then send an instant message r place a phne call t each cntact by dubleclicking ne f the icns that appear next t each cntact s name. With Teamwrk Services yu can: Make phne calls and cnference calls Escalate an instant message t a phne call All Rights Reserved Alcatel-Lucent 2012 Page 38

See wh is nline and wh is n the phne Participate in vide cnferences Access cnversatin archives with instant messaging lgs, including participant list and the media used Share yur desktp r applicatins with thers Make presentatins and uplad attachments Cnduct plls Cntrl wh can see when yu are nline and wh can send yu messages 4.3.1.1.4 Visual Cllabratin The Alcatel-Lucent OpenTuch ffer intrduces the pprtunity t use vide with ease and simplicity. The ptins fr vide depend n the requirements f the client. These can be simply t be used fr presentatins where ne camera is required and the image is distributed t a grups r grups f peple. The requirement can be t view the called and calling parties. This becmes mre cmplex when a grup f vide clients are required t cnnect at the same time. The chices can all be satisfied by the ffer. All Rights Reserved Alcatel-Lucent 2012 Page 39

Vide services prvide the capability t ffer vide media as a cmplement t audi media fr telephny services. Services prvided include: Peer t peer audi and vide cmmunicatin Cnferencing including audi and vide (ad-hc, schedule cnference, using built-in Multipint Cntrl Unit (MCU) r third party MCU) OpenTuch Cmmunicatins can cmbine ne r several media: Audi nly Audi and vide Audi and data sharing Audi, vide and data sharing There are different ways f establishing vide cmmunicatin frm MIC Desktp client: Peer-t-peer sessin between tw endpints (e.g. MIC Desktp). Peer t Peer is based n Direct RTP. Neither Sftware nr Hardware MCU is required fr the vide unless there is a cdec mismatch and transcding is required. The quality and perfrmance depends n netwrk cnfiguratin and vide equipments (cdec/webcam) All Rights Reserved Alcatel-Lucent 2012 Page 40

Ad hc cnferencing (immediate r n the fly): this is an unscheduled cnference which requires n advanced preparatin. This type f cnference is initiated: by selecting several cntacts thrugh a user interface (e.g. frm MIC Desktp r MyTeamwrk client) and pressing call buttn (e.g. frm Phne) r by calling additinal peple during a cmmunicatin. Casual, immediate, n the fly, 3 ways, 3 party r 6 party cnference perate in the same way as Ad hc cnferences. N cnference identificatin is prvided r required. N cnference resurces are reserved. They are acquired frm a pl f resurces.. If n resurces are available, the cnference will nt be established. Scheduled cnferencing: this is a cnference rganized in advance where: The date, time and duratin are defined Resurces (audi, data and/r vide prts) can be reserved A cnference identificatin (access cde) is generated T create the scheduled cnference, the rganizatin requires: A phne number (and/r an URL) is cnfigured by the administratr t jin the cnference bridge An email invitatin is created with the previus infrmatin destined fr all attendees Attendees have t jin the cnference using the phne number (and/r the URL) and the access cde received in the invitatin When the cnference is ended the cnference identificatin (access cde) is n lnger valid The embedded OpenTuch Cnferencing r MyTeamwrk applicatin can be used t create this type f cnference. Meet me cnferencing is a reservatinless cnference rganized in advance and with a infinite validity. Hwever, there is n reserved resurce. A permanent cnference identificatin (access cde) is created. The Meet me cnference is created with: A phne number (and/r an URL) is cnfigured by the administratr t jin the cnference bridge An email invitatin is created with the previus infrmatin destined fr all attendees Attendees have t jin the cnference using the phne number (and/r the URL) and the access cde received in the invitatin All Rights Reserved Alcatel-Lucent 2012 Page 41

The cnference is still reusable using the same access cde Fr Meet me, scheduled cnferencing and ad-hc cnferencing with mre than 3 participants, the MyIC Cnferencing license ptin is required. There are tw principle methds f vide cnferencing: Vide switching (selective presence) Vide mixing (cntinuus presence) Nte : Depending n the vide cmmunicatin requirements, CPU prcessing requirements can differ. A vide MCU is needed fr multi-party vide cnference with cntinuus presence. Vide Switching (selective presence) Selective Presence means that nly ne camera is active at any specific time, fr example, in the case f a presentatin where the speaker is seen by all the audience members. Vide can be prvided by a sftware r a hardware slutin with an MCU. With a sftware slutin: All participants must be running with the same cdec N cdec cnversin is pssible N reslutin adaptatin N framing mdificatin If an MCU is included in the cnfiguratin, the vide activatin can include VAD (Vice Activity Detectin). This means that each active speaker activates their specific camera. H264 prtcl is based n peridic reference frame (image) fllwed by updates. When the speaker is changing, the system switches n the new speaker and displays him/her as well. T ensure the image quality n each f the vide end pints, all the vide client shuld have the same cnfiguratin in terms f supprted cdecs, reslutin and framing. Vide mixing (cntinuus presence) All Rights Reserved Alcatel-Lucent 2012 Page 42

The CPU cnsumptin is greater than peer t peer vide and Switched presence, and s specific hardware is needed t manage and display the single cmpsed image. Dynamically, it is pssible t have: Cdecs cnversin (transcding) Reslutin adaptatin Framing mdificatin In additin t vide cllabratin slutin n PC and in partnership with majr actrs f the videcnference market, Alcatel-Lucent ffers: Full HD (1080p) visicnference facilities t ensure ptimum cnference rm (including bridge) Multipint Cntrl Unit (MCU) Telepresence (HD vide n a ne-t-ne scale) ISDN cmpatibility fr external cnnectins n ISDN Firewall management fr IP external cnnectins Administratin slutins t pilt and cnfigure all devices frm a central platfrm Recrding platfrm fr vide streaming 4.3.1.2 Fax Services Fax Services integrate seamlessly with Vice ver IP (VIP) technlgy and the T.38 fax relay capabilities f leading Alcatel-Lucent VIP gateways, thus enriching unified messaging with fax cmmunicatin in additin t e-mail and vice messaging. Key benefits All Rights Reserved Alcatel-Lucent 2012 Page 43

Hardware-agnstic and easy t deliver thanks t a pure sftware slutin: Imprves cllabratin & prductivity: Cst savings & ROI: Facilitates security & cmpliance: Prvides seamless OmniPCX Enterprise integratin and virtual machine supprt thrugh the OpenTuch business Editin Manages large fax vlumes and delivers high levels f scalability, reliability and availability Offers dcument cmmunicatin, prcessing & strage Streamlines business wrkflw Imprves presence, cllabratin and custmer interactin, anywhere, anytime Reduces nging fax machine related csts Eliminates junk faxes, reduces printing Reduces energy cnsumptin t advance Ecsustainability initiatives Reduces single purpse fax hardware and analg circuits Rutes sensitive dcuments t designated recipients Prvides an audit trail f transactins All Rights Reserved Alcatel-Lucent 2012 Page 44

4.4 Mbility slutins 4.4.1 On Site mbility 4.4.1.1 Intrductin N matter what the size and activity f a cmpany, mbile cmmunicatins remain an indispensable applicatin in a business envirnment. T imprve the prductivity and efficiency f their staff, cmpanies are led t ffer them the mst adapted cmmunicatin tls when they have t mve in and ut f their ffice. In typical cmpany premises, leaving yur ffice can result in missing cntacts and infrmatin. When leaving cmpany premises, mre appintments and pprtunities can be missed. The challenge f mbility is t use applicatins nrmally limited t the ffice (vice and data) in a mbile cnfiguratin, whatever the technlgy r devices used. T meet this imprtant business requirement, Alcatel-Lucent ffers glbal mbility slutins fr enterprises. This prduct line f mbility applicatins prvides businesses with unique rganizatinal and wrking envirnment flexibility, allwing cnstant adaptatin t nging changes and develpments in business practices. Enterprises can nw ffer a virtual ffice apprach fr emplyees, with all assciated benefits and advantages. Alcatel-Lucent ffers a large range f mbility services t emplyees mving within r ut f cmpany premises: T meet the need fr mbility fr crprate emplyee within cmpany premises, Alcatel-Lucent ffers: A vice mbility service fully integrated int the Alcatel-Lucent Enterprise and based n: All Rights Reserved Alcatel-Lucent 2012 Page 45

A prduct line f DECT and VWLAN radi base statins cvering all requirements in terms f traffic r radi cverage A line f prfessinal DECT and WLAN wireless devices supprting the OmniPCX Enterprise services and addressing mbility needs fr n-site ramers: be they blue-cllar r whitecllar wrkers, r managers The Eurpean DECT standard is the traditinal vice mbility system, based n prven and price attractive digital crdless technlgy while the wireless LAN radi standard is the cnverged vice and data mbility, based n a pwerful and innvative VWLAN technlgy. A Twinset service allwing emplyees t assciate their desktp phne t an Alcatel- Lucent DECT handset. This service prvides: Tw multiline phnes with ne single call number, which is the DDI number f the main phne User ntificatin f all incming calls n the twinset (ringing r bip tne) Ability t call the secndary set with a specific directry number Services activatin n ne f the sets is autmatically taken int accunt n the ther: vice mailbx, frwarding activatin/cancellatin, Manager/Assistant filtering A Free Desktp service allwing staff, equipped with several devices and applicatins (telephne extensin, PC, unified messaging, etc.), t mve within the cmpany easily, while preserving their wrk envirnment. All Rights Reserved Alcatel-Lucent 2012 Page 46

Users regularly cnnected frm their ffice may need t recver their telephne envirnment when they temprarily mve t a meeting rm, anther ffice The Free Desktp service is activated either: Frm a free desktp telephne r IP Desktp Sftphne f the cmpany (easy lgin/lgut) Or a Web-based mbility interface When the service is activated n desktp phnes, peple autmatically retrieve their telephne prfile (directry number, number barring, pre-prgrammed keys, etc.). 4.4.1.2 Vice ver Wireless LAN OmniTuch WLAN handsets OmniTuch WLAN Handsets are fully integrated in the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server and ffer a set f cmmunicatin services. Available during cnversatins r frm the idle state, these services are easily activated t imprve the cmmunicatin capabilities in business envirnments. Access t the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server services The Alcatel-Lucent OmniTuch 8118/8128 WLAN Handsets use the Alcatel-Lucent New Office Envirnment (NOE) prtcl, are fully cmpatible with the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server and access services transparently. Nte 1: Fr current OmniTuch 8118/8128 WLAN Handset details and specificatins, see Mbile Telephnes During cnversatin, menus can be used t activate current IP phne call capabilities such as: Cnsultatin/Enquiry Brker call/three-party cnference Transfer Activatin f ne prgrammable key Callback request When the phne is nt in active use, menus are available t deal with wrking requirements t manage: Call frwarding Last caller callback Last number redial Call pickup All Rights Reserved Alcatel-Lucent 2012 Page 47

Waiting call cnsultatin Call Park/Retrieve D nt disturb Wake up/appintment reminders Rm status management Suite Wake up Passwrd mdificatin Meet me cnference call rganizatin Hunt grup participatin Vice mail cnsultatin Business accunt cde management Assciated Set mdificatin Nte 2: The preceeding lists are nt exhaustive. Fr mre details see the OmniPCX Enterprise Cmmunicatin Server feature list. Messaging example Messages are indicated with the presence f an envelpe icn. By using the Menu buttn, Messaging can be selected. In this example, ne vice mail message and ne callback request are present. When the persnal cde is validated access t the messages is granted. Alcatel-Lucent ffers the industry's mst versatile and cmplete wireless slutin fr the wrkplace. Mbile IP Tuch Wireless Telephnes are designed fr a brad range f enterprise applicatins, frm general ffice t industrial use. The Alcatel-Lucent OmniTuch 8118/8128 WLAN Handsets prvide: Time saving benefits fr vice and data applicatins Alcatel-Lucent prprietary prtcl phne services such as caller name display fr phne bk members Excellent vice quality thrughut the wrkplace Imprvements fr mbility, respnsiveness, and prductivity All Rights Reserved Alcatel-Lucent 2012 Page 48

The lightweight OmniTuch 8118/8128 WLAN Handset are extremely simple t use, require minimal training, and are durable enugh t withstand the rigrs f wrkplace use. The rugged design has n mving parts r external antenna. A cmplete set f accessries is available including headsets, chargers, and carrying cases. OmniTuch 8118/8128 WLAN Handset ffer mre than just telephne cmmunicatin. A push-t-talk functinality is available with the Alcatel-Lucent OmniTuch 8128 WLAN Handset t bradcast cmmunicatin between emplyees, eliminating the need fr tw-way radis r walkietalkies. By putting Wireless t Wrk, Alcatel-Lucent has helped many cmmercial enterprises t imprve prductivity, respnsiveness, and custmer service. Alcatel-Lucent's enterprise telephny integratin capabilities, standards-based wireless architecture, excellent vice quality, and prtfli f handsets make Mbile IP Tuch wireless telephnes the right chice fr wireless LAN telephny. The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server R10 supprts cnfiguratins withut any additinal servers fr WLAN handsets in an Alcatel-Lucent WLAN infrastructure. The Alcatel- Lucent OmniTuch 8118/8128 WLAN Handsets supprt: 802.11e Wi-Fi Multi Media (WMM) Enhanced Distributed Channel Access (EDCA) WMM Pwer Save (U-APSD) Call Admissin Cntrl is based n TSPEC & WMM Admissin Cntrl (AC). Alcatel-Lucent OmniTuch 8118/8128 WLAN Handsets are als CCXv2 cmpliant. With the implementatin f Direct RTP and New Office Envirnment (NOE) prtcl n Alcatel- Lucent OmniTuch 8118/8128 WLAN Handsets, calls are handled transparently and as a result they are able t cmmunicate with every ther set in the same way as an IP Tuch set. Nte: Fr details abut OmniTuch 8118/8128 WLAN Handset cmpatibility, refer t the "Alcatel-Lucent OmniTuch 8118/8128 WLAN Handsets n Specific WLAN Infrastructures" Premium Custmer Supprt available n the Enterprise Business Prtal. The fllwing diagrams indicate the call prgressin frm an Alcatel-Lucent OmniTuch WLAN Handset Site A t anther Alcatel-Lucent IP Tuch WLAN Handset in site B via a WAN and withut additinal cmpressin/decmpressin. Reminder: IP Dmains are used t perfrm CAC cntrl n WAN: G711 in Intra-dmain (Sites A & B) G729A in Extra-dmain (WAN) All Rights Reserved Alcatel-Lucent 2012 Page 49

Direct RTP between tw sites (OT8118 & OT8128) In a Site t Site cnfiguratin, a call between tw OmniTuch WLAN handsets (OT8118/OT8128) is treated as an IP Tuch phne call with the implementatin f Direct RTP. The G711 algrithm is used fr lcal cmmunicatin n each site, G729A is cnfigured n the WAN t reduce bandwidth cnsumptin. Security Wifi sets are able t supprt the WPA2 security mechanism. This prtcl is based n the final IEEE 802.11i amendment f the 802.11 standard. WPA2, like WPA, has tw peratinal mdes: Enterprise and Persnal. Enterprise mde uses: PEAP-MSCHAPv2 EAP-TLS EAP-FAST Persnal mde: Based n a PreShared Key mdel, WPA2, like WPA, creates a new sessin key at every assciatin. The encryptin keys used fr each client are unique n the netwrk and specific t each client. Ultimately, every client sends packets ver the air, encrypted with a unique key. WPA2 is mre rbust than WPA. WPA2 uses the AES encryptin algrithm instead f RC4 Security (used by the first versin f WPA). Rgue AP detectin is perfrmed by the WLAN cntrller. Site requirements The existing WLAN infrastructure must be studied fr cmpatibility with the WiFi telephny. This includes the fllwing tasks: All WLAN prducts must be part f a certified list fr cmpliancy. Refer t the "Alcatel-Lucent OmniTuch 8118/8128 WLAN Handsets n Specific WLAN Infrastructures" available n the Business Prtal. All Rights Reserved Alcatel-Lucent 2012 Page 50

The tplgy has t be studied in rder t ensure enugh bandwidth fr vice cmmunicatin. The IP scheme used (L2 and L3) needs t be analyzed t fit the architecture. T ensure crrect RF cverage fr prviding seamless handvers, a Vice site survey is mandatry. 4.4.1.3 DECT T meet crprate user mbility requirements in cmpany premises, the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server ffers a wireless telephne service based n the internatinal DECT (Digital Enhanced Crdless Telecmmunicatins) standard. The DECT standard is a cellular technlgy that uses the 1880/1900 MHz frequency band. DECT is available: In all Eurpean cuntries In a large number f Asian and African cuntries. The 1900/1930 MHz bandwidth is used fr China, Thailand and Latin American The DECT standard is designed t prvide mbility services in envirnments with high user density such as large buildings r campuses: 10 000 Erlangs/Km sq. (GSM 200 Erlangs/Km sq., DCS 500 Erlangs/Km sq.). This standard is based n a digital technlgy prviding high quality cmmunicatin, with Raming and Handver (Handff) capabilities. CDCS (cntinuus dynamic channel selectin) is a unique feature that ensures that every mbile phne perates n the best available radi channel. In additin, n frequency planning is required when adding a radi base statin. All base statins can transmit n any channel. The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server integrates mbility cmpnents based n the DECT technlgy, ffering ergnmics, security, and user-friendly management. The DECT wireless slutin is fully integrated with the Alcatel-Lucent OmniPCX Enterprise VIP & TDM slutins. A DECT (Digital Enhanced Crdless Telecmmunicatins) set is seen as a TDM UA set using the AGAP (Alcatel-Lucent Generic Access Prfile) prtcl. The DECT mbility service is built by cnnecting DECT radi base statins t the Alcatel-Lucent OmniPCX Enterprise. This infrastructure ffers indr and/r utdr radi cverage enabling any DECT handset t be cnnected t PCX services and applicatins, and t perate as any ther prprietary extensin f the OmniPCX Enterprise. The DECT phne set is a mbile device that the user can use as they mve arund. Using their DECT handset, the user can make r receive calls and als use phne services in the same way as UA Reflexes (digital) telephne users. The base statin is the radi interface between the DECT handset and the PCX which prvides the crprate phne services. An individual base statin has a range f apprximately 300 m in a free gegraphic area. This area is referred t as a "cell" and the cmbined grup f cells is referred t as the "cverage area." An OmniPCX can supprt several base statins The DECT slutin ffers user mbility and raming services t make a call and then physically mve frm ne cell t anther cell thrugh the cmpany cverage area. The PCX maintains each call during handffs between cells. All Rights Reserved Alcatel-Lucent 2012 Page 51

Alcatel-Lucent DECT prducts ffer ptimized base statins: Intelligent Base Statin (IBS) available in tw versins: indr (4070 IO) and utdr (4070 EO). IBS can be cnnected t UA bards (Crystal Hardware) r UAI/MIX bards (Cmmn Hardware) allwing up t 6 simultaneus calls A line f prfessinal DECT wireless devices called Alcatel-Lucent 8232 DECT Handset and Alcatel-Lucent 400 DECT Handset. These Alcatel-Lucent DECT Handsets ffer access t the same OmniPCX Enterprise vice services as TDM desktp phne sets OmniPCX Enterprise DECT envirnment Alcatel-Lucent DECT prducts prvide an ptimal traffic capacity, a high vice quality and seamless raming and handver between cells: Handver: During a cnversatin, a mbile user can mve within the cmpany premises withut any cut r interference. Raming: A mbile user can make r receive calls frm any lcatin in the PCX radi cverage area. The DECT handset is always synchrnized with a radi base statin and is able t change All Rights Reserved Alcatel-Lucent 2012 Page 52

frm ne base statin t anther. T cver a site, radi base statins, cnnected t the OmniPCX Enterprise, are munted t create a private cellular netwrk. A radi cverage survey is necessary and must be cnducted t define the number f base statins needed at specific lcatins. All internal calls are free f charge. External calls bear the same cst as calls frm any wired phne. The signalling fr the base statin and the DECT sets is included in the media gateway signalling. Fr each media gateway, the signalling bandwidth needed is abut 9.6Kbps fr 250 users. The prtcl used is UA signalling end t end. 4.4.1.4 DECT HANDSETS The Alcatel-Lucent DECT telephny ffers the fllwing prducts: This prduct line, fully cmpatible with existing indr and utdr Alcatel-Lucent base statins, is based n three prducts (Alcatel-Lucent 8232/400 DECT Handsets ) and the Mbile DECT 500. The Alcatel-Lucent 8232/400 DECT Handsets are designed t suit the vice requirements f emplyees wh are away frm their ffice. They ffer access t the same added value vice services as Alcatel-Lucent fixed desk digital phnes. The tw prducts benefit frm an imprved usability thrugh functins like backlight display and a vibrate mde. Nte: In additin t these handsets, Alcatel-Lucent can prvide tw ther mdels f DECT: Alcatel-Lucent Alcatel-Lucent 300 DECT Handset Ex fr envirnments with explsive risks Alcatel-Lucent Mbile DECT 500 fr islated wrkers in harder physical cnditins r explsive envirnments 4.4.2 The Cellular extensin As an additin t the remte extensin ffer, Alcatel-Lucent OmniTuch 8622 My Cellular Extensin (MCE) enhances an individual cellular device with OmniPCX key features. The majr benefits are: Familiar phne handling habitual user phne Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server call handling pssibilities All Rights Reserved Alcatel-Lucent 2012 Page 53

Reduced Lng distance and internatinal phne charges 4.4.3 The Free Desktp Envirnment applicatin (ptinal) Alcatel-Lucent Free Desktp Envirnment is available in tw frmats: A standard applicatin slutin, prvided with the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server which caters t the needs f Free Seating An advanced and custmized slutin, based n the standard slutin, requiring a precise analysis f client needs and implemented by Alcatel-Lucent's Prfessinal Services. This slutin is usually integrated in the user business applicatins All Rights Reserved Alcatel-Lucent 2012 Page 54

5 Custmer interactin 5.1.1 Attendant Services The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server ffers a wide range f attendant slutins t welcme custmers: An entry level slutin cnsisting either in: An Alcatel-Lucent IP Tuch 4068 phne Extended Editin set used as an attendant set. Alcatel-Lucent IP Tuch 4068 phne Extended Editin attendant set Its cntext-sensitive sftkeys prvide a user-friendly access t attendant facilities fr efficient management f incming and utging calls. The attendant service n Alcatel-Lucent IP Tuch 4068 phne Extended Editin is fully cmpatible with: The Smart Display Mdule (up t three Smart Display Mdule with 14 keys each can be cnnected t a set) The IP Tuch security feature Display f lng names and names in nn-latin characters (UTF-8 standard) An Alcatel-Lucent IP desktp attendant Sftphne. All Rights Reserved Alcatel-Lucent 2012 Page 55

IP desktp attendant sftphne The Alcatel-Lucent IP desktp attendant Sftphne runs n a cmputer and emulates an Advanced Reflexes 4035 Phne set. This multi-skin sftware applicatin efficiently replaces the physical desktp set and prvides the same level f features as Advanced Reflexes 4035 Phne cnfigured as an attendant. Features: Skinnable user interface Emulated UA phne keys UA display Autmatic vice switch t a USB headset when cnnected, ringing thrugh cmputer speakers Up t 15 different ring tnes Prgrammable keys LED signaling using the apprpriate skin QOS tickets generatin DTMF tnes Shrtcut custmizatin Several screen sizes: bar, with r withut directry keys Using WinRTP as RTP stack, extended t supprt G723.1/G729 cdecs A multimedia prfessinal attendant slutin, allwing attendant t switch between telephny applicatins and Windws applicatins at any time. The full IP slutin is prvided by ne f the fllwing Alcatel-Lucent 4059 ffers: An Alcatel-Lucent 4059 IP attendant cnsle including: An assciated Alcatel-Lucent 8/9 series set used fr vice (IP r TDM) A standard PC running the 4059 IP Attendant Applicatin (with a Busy Lamp Field (BLF) ptin) An ergnmic telephny keybard with LEDs, shrtcut keys, and USB cnnectin All Rights Reserved Alcatel-Lucent 2012 Page 56

r Alcatel-Lucent 4059 IP attendant cnsle An Alcatel-Lucent 4059 Extended Editin attendant cnsle (4059EE) including: An IP Desktp Sftphne emulating an Alcatel-Lucent IP Tuch 4068 Phne fr vice A standard PC running the 4059 Extended Editin Attendant Applicatin (with a Busy Lamp Field (BLF) ptin) An ergnmic telephny keybard with LEDs, shrtcut keys, and USB cnnectin r a standard PC keybard All Rights Reserved Alcatel-Lucent 2012 Page 57

The Alcatel-Lucent 4059 Extended Editin Attendant Cnsle is a new design f the 4059 IP applicatin. It prvides a mdern graphical user interface and new sftware architecture ready t integrate unified cmmunicatins features. Nte 1: The fllwing descriptins apply t bth Alcatel-Lucent 4059 IP and Alcatel-Lucent 4059 EE, any differences are mentined. The Alcatel-Lucent 4059 IP and the Alcatel-Lucent 4059 Extended Editin are Attendant Cnsle applicatins that run n Windws XP r Windws 7. They are cnnected t the OmniPCX Enterprise Cmmunicatin Server thrugh the IP netwrk. The PC is nt slely dedicated t this applicatin and can handle telephne applicatins and business sftware simultaneusly. In additin, the applicatin can be cmbined with ther Alcatel-Lucent sftware such as the OmniVista 8770, OmniVista 4760and BLF (Busy Lamp Field) (4059), as well as ther market sftware (TAPI r nn-tapi), such as PIM, e-mail, agenda, scheduler, directry, etc. The Alcatel-Lucent 4059 EE applicatin can be cmbined with the BLF (Busy Lamp Field) and ffers a set f APIs that will be extended in future versins. Features: Access cntrlled by lgin prcedure, 12 keys fr basic call handling Screen setting: busy lamp field fr extensins, trunks, bundles Directries at PC level (Alcatel-Lucent 4059IP): Internal/external directries, cmpany directry, multi-criteria search, etc. Directries at PC level (Alcatel-Lucent 4059EE): Internal directry Autmatic screen pp-up n incming r utging calls, direct caller/called party minimessage display n screen Characteristics: Open client/server architecture Win XP SP3, Windws 7 cmpliant applicatin Fully cmpliant LDAP client: universal call-by-name in LDAP/ODBC databases(alcatel-lucent 4059IP) Directry pp-up: manual/autmatic, call type dependent, cntent custmizable(alcatel- Lucent 4059IP) Drag and drp autmatic dialing Imprt/exprt frm Excel t peratr persnal phne bk (OLE interface) (Alcatel-Lucent 4059IP) Inter-wrking with ther Windws TAPI applicatins (Alcatel-Lucent 4059 Only) Nn-dedicated PC. Minimum cnfiguratin: Pentium 1.5 GHz r equivalent, 2GB RAM, 4 GB disk space, DVD-ROM drive Screen graphics minimum 1280*1024 true clr fr the Alcatel-Lucent 4059EE An Autmated Attendant (AA) The enterprise welcme service (Autmated Attendant) is an essential service t handle external (r internal) calls. It allws a caller t be guided t the crrect cmpany department r user, and it All Rights Reserved Alcatel-Lucent 2012 Page 58

may als be used t assist attendants when there are t many simultaneus calls. In all cases, the purpse is t ensure that n call ges unattended. The flexibility f the autmated attendant system allws t define a cmplete set f rules regarding the pints f entry int the cmpany and t implement them efficiently. Advantages: Relieves the attendant f simple and repetitive tasks Available rund-the-clck, every day f the year Offers cnstant high-quality greetings 5.1.2 Cntact centers The Alcatel-Lucent OmniTuch CC suite is a cmprehensive and cnstantly evlving sftware suite. It starts with EasyCntact: the Alcatel-Lucent Enterprise Greeting Center and can be enhanced with features cvering advanced greeting needs, prviding the ability t expand and adapt t large cmmunicatin flws. The Alcatel-Lucent OmniTuch CC suite cnsists f the fllwing cntact center slutins: The EasyCntact package slutin is designed fr greeting centers. All cmpanies have t imprve custmer service (internal r external) and ptimize call handling, but nt all cmpanies can affrd t fully dedicated resurces r have the time fr precise call supervisin and traffic reprting. The EasyCntact pack is a simple, cmprehensive, and prfessinal greeting slutin, dedicated fr small grups f peple. This slutin is fully embedded in the OmniPCX Enterprise. The Alcatel-Lucent OmniTuch Cntact Center - Standard Editin is the ideal slutin fr All Rights Reserved Alcatel-Lucent 2012 Page 59

needs related t vice cmmunicatins. Alcatel-Lucent OmniTuch Cntact Center - Standard Editin can run frm 5 t 1000 agents in a single nde and mre fr multi-nde cnfiguratin. Since cntact center ruter and database are embedded in the OmniPCX Enterprise, Alcatel-Lucent OmniTuch Cntact Center - Standard Editin supprts several imprtant features: High availability fr inbund with main and back up cmmunicatin servers Branch survivability fr inbund with passive cmmunicatin server Shrt deplyment and fast reactins t business changes N prgramming skills required fr business managers t becme autnmus. It is a mdular suite which includes the fllwing cmpnents: CCDistributin (Cntact Center Distributin) is the cre f the slutin. It is based n the unique matrix call ruting mdel (Cntact Center WYSIWYG) and is fully embedded in the OmniPCX Enterprise. It prvides efficient call ruting and distributin t the mst suitable agent (matrix-based grup skill mapping) CCSupervisin (Cntact Center Supervisin) is the all-in-ne applicatin fr real time supervisin, system cnfiguratin, alarm signalling, statistics cmpilatin and detailed Excel-based reprting. With the CCsupervisin all-in-ne management tl, supervisrs can truly manage cntact center peratins with a unique graphical interface CCAgent (Cntact Center Agent) is a phne desktp applicatin running n a cmputer, allwing agents t handle calls frm the Cntact Center CCutbund is a dialer and campaign management applicatin designed t build a fully featured telemarketing center Wallbards are made f LEDs ffering ptimized infrmatin visibility, with RS232 and Ethernet cnnectin. Wallbard Manager applicatins prvide rich features (e.g. real time infrmatin n the Cntact Center activity) driven by a dedicated ergnmic management tl fr LED wallbards, Panel PC r TV screens A specific package: the OmniTuch CC Welcme, cnsisting f several Alcatel-Lucent OmniTuch Cntact Center - Standard Editin cmpnents, referred t as the Starter package, is designed t suit the special needs f small and medium-sized cmpanies. This integrated slutin meets the challenge f prviding advanced single-site distributin features at an attractive price, in rder t face the very same challenges as many larger businesses. The OmniTuch CC Welcme can include up t 25 agents and 3 single-site CC supervisrs. It starts with a five agent call center. The number f agents may be increased with an n-demand call center that addresses peak perid lads in the mst efficient way. Easy migratin twards a the cmplete cntact center versin, including all the mdules f the OmniTuch suite is guaranteed. This allws end-users the capability t upgrade their cnfiguratin at their wn pace t include mre agent psitins, interactive vice respnse, netwrking and campaign management. All Rights Reserved Alcatel-Lucent 2012 Page 60

6 Unified management Telecm managers need flexible netwrk management tls t deal with the challenge f staying current with tday s netwrk and telecmmunicatin advances. The netwrk administratin platfrm has evlved frm simply a management tl t a pwerful applicatin suite that mnitrs emplyees activity and infrms managers. The Alcatel-Lucent OmniVista 8770 Netwrk Management System suite is a cmprehensive set f applicatins designed t help telecm managers and administratrs in their day-t-day tasks and aid them in making strategic chices in their cnverged netwrks, due t reliability, assured availability, perfrmance infrmatin, access security, cnfiguratin management and telecmmunicatin cst tracking. OmniVista 8770 is part f the Alcatel-Lucent OmniVista family, the cnverged netwrk management slutin fr Alcatel-Lucent vice prducts based n the OmniPCX, and data netwrks based n OmniStack, OmniSwitch and OmniAccess prducts. OmniVista 8770 prvides centralized management fr the Alcatel-Lucent OmniPCX line f prducts: Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server frm release 8.0 OpenTuch Business Editin frm release R1.0 This mdular platfrm ffers a suite f management applicatins: Cnfiguratin f a system r the glbal netwrk Operatins Audit (1) SIP Manager (1) Tplgy and Alarms management Multi-carrier cnslidated Call Accunting and Tracking Perfrmance (1) and Vice ver IP Perfrmance LDAP Enterprise Directry (1) Scheduler Maintenance Security All the applicatins can be rdered and run separately, except fr: Scheduler, Maintenance and Security, which are always included in the applicatin Tracking, Vice ver IP Perfrmance and Tplgy, which are additinal ptins fr the Accunting, Perfrmance and Alarms Applicatins OmniVista 8770's client/server scalable platfrm can handle a netwrked r standalne OmniPCX, with up t 30,000 users n ne server. Up t 100,000 users and 400 ndes can be managed with distributed architecture (ne mdule per server). There are 2 ndes in OpenTuch Business Editin R1.0. This enhanced prvisining allws better cverage f a Service Prvider s installed base. OmniVista 8770 value prpsitins: All Rights Reserved Alcatel-Lucent 2012 Page 61

Manage and cntrl cnvergence OmniVista 8770 1.0 prvides tracking f Vice ver IP calls, fr better fllw-up f the VIP traffic and quality, and easy integratin f VIP int the custmer's data netwrk. Its lng-term trend reprting capability aids in planning f anticipated infrastructure upgrades. OmniVista 8770 prvides administratrs with cnfiguratin and tracking f vice and Vice ver IP with a cmbined applicatins suite. LDAP directry (1) OmniVista 8770 includes an LDAP Directry, based n the Oracle/Sun Java System Directry Server. The Directry is autmatically synchrnized with the OmniPCX Enterprise netwrk and OpenTuch Business Editin R1.0. In additin, any OmniPCX Enterprise users can place a call by simply clicking n the displayed phne number. Administrative infrmatin can be added, due t the imprt/exprt frm ther LDAP cmpliant directries, such as Ltus Ntes, Micrsft Exchange r Active Directry. The Directry can be reached via any PC thrugh the intranet via a brwser, any wrkstatin n the LAN/WAN via the Directry client, any standard LDAP client (such as MS Outlk ). The Alcatel-Lucent Multimedia Attendant Cnsle 4059 and OmniTuch Unified Cmmunicatin can access the Directry in the same way. Integrated applicatin suite Thugh they can be rdered separately, OmniVista 8770 1.0 applicatins are tightly integrated tgether fr peratinal efficiency. Tw examples: Mdifying a user s name in Cnfiguratin applies immediately and autmatically t Directry and Accunting Right-clicking n any item in Tplgy leads t the cnfiguratin r t the alarms f this item Practive tl As sn as new infrmatin is generated, OmniVista 8770 1.0 sends an e-mail, an alarm r launches an applicatin t ntify the apprpriate persn, fr practive management. Fr example, the instant an alarm ccurs, the infrmatin can be sent via e-mail t the netwrk manager. In the same way, accunting and perfrmance reprts can be autmatically generated in different frmats (MS Excel,.PDF, HTML, text files) and sent via e-mail t selected peple. A distributed administratin access OmniVista 8770 integrates an embedded security agent that cnfigures administratrs access rights. Each administratr accesses the applicatins accrding t his rights, frm his wrkstatin, thrugh the cmpany's LAN/WAN r thrugh the cmpany's intranet via a brwser. Several applicatins can be accessed simultaneusly. All Rights Reserved Alcatel-Lucent 2012 Page 62

7 A high level f availability The netwrk requirements f each client are defined by the balance between service cntinuity, netwrk needs, and cst. The resulting chice is inevitably linked t the Return On Investment (ROI) that can nly be defined by the client. As the system reliability and availability increase in imprtance, the requirements fr additinal hardware increase. This sectin describes sme f the ptins and features. 7.1 Redundancy with OmniPCX Enterprise The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server prvides a unique and secure backup mechanism when missin critical applicatins require high resiliency. Cmmunicatin Server redundancy (duplicatin) allws switch ver frm ne cmmunicatin server t its mirrred cmmunicatin server thrugh an IP link. In this type f cnfiguratin, tw Cmmunicatin Servers cexist in the same system. One server is active, and is the primary Cmmunicatin Server. The ther server is cnstantly in watchdg mde n standby. If the primary server fails, the standby autmatically takes ver. Nte: T avid pssible cmmunicatin server perfrmance distrtin, the CPU hardware must be identical fr bth the main and standby cmmunicatin servers. During nrmal peratin, a plling dialg is established and maintained between the main and standby cmmunicatin servers. Interruptin f this dialg indicates t the standby machine that the main cmmunicatin server nt available. The standby cmmunicatin server then takes ver as the main cmmunicatin server. Primary and secndary Cmmunicatins Servers can be lcated in tw gegraphical sites and can be in different IP sub netwrks thanks t dual IP addresses. All the fllwing applicatins are able t address the dual IP addresses: Netwrk Management Center OmniVista 8770 Vice mail applicatins All Rights Reserved Alcatel-Lucent 2012 Page 63

Alcatel-Lucent OmniTuch Cntact Center - Standard Editin slutin except CCutbund slutin XML Web Services (My Phne WS, My Messaging WS, My Management WS, My Assistant WS, IP Tuch XML Services) Nte: T avid pssible desynchrnizatin between databases, it is recmmended t secure the IP link between primary and secndary Cm Servers. When the changever takes place, active calls are maintained and calls in the prcess f being set up are interrupted. The data invlved in the updates includes: Status f the different elements (including bards and terminals) Cnfiguratin infrmatin Accunting tickets (call detail recrds) CCD data Nte: A manual change ver cmmand is als available in maintenance mde. 7.2 Backup slutin fr remte sites Nte: This feature is nly available fr Standard Users. If the IP link between the cmmunicatin server and a cmmn hardware IP media gateway is lst, a backup signaling link is used t re-establish the signaling path ver the PSTN. This service is designed t ensure cntinued telephne service at remte sites. During the backup cnnectin, users can make and receive calls ver the lcal PSTN netwrk cnnectin (see the next sectin fr mre details), and VIP calls between the remte and all the ther sites can be redirected via the public netwrk. All Rights Reserved Alcatel-Lucent 2012 Page 64

The cmmunicatin server mnitrs the links t each media gateway using a plling dialg. An interruptin f this dialg infrms the cmmunicatin server that a failure has ccurred. The cmmunicatin server then attempts t reach the remte media gateway ver the PSTN (via GD internal mdems). During this time, the remte media gateway restarts. Return t nrmal In backup mde, the media gateway peridically plls the IP netwrk. When the IP netwrk cnnectin is re-established, the media gateway switches the cmmunicatin server signaling back t the nrmal link. All calls are maintained while nrmal IP netwrk signaling is re-established. In additin, when the IP netwrk is unavailable, vice inter-site cmmunicatins can be established via the public netwrk. Dialed internal numbers are translated autmatically int public numbers. This mechanism can als be used when the Call Admissin Cntrl f the remte site is reached. Nte 2: Because a minimum f telephne services are ffered fr inter-site cmmunicatins, it is nt recmmended t use this private t public verflw permanently. Within the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server architecture, it is pssible t mix bth features, PCS and "Backup Signaling Link f Media Gateways", if they d nt back up the same sites. 7.3 Full survivability fr remte sites: Passive cmmunicatins server The Passive Cmmunicatin Server (PCS) prvides call handling services t a media gateway r grup f media gateways if the Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server is unavailable. If the IP links t the site which hsts the Cmmunicatin servers are brken r the Cmmunicatin servers are ut f service, call prcessing cntinues at a lcal level. PCS use in SIP envirnment: All Rights Reserved Alcatel-Lucent 2012 Page 65

The PCS can rescue SIP phnes and SIP trunk grups (SIP trunking), prvided the SIP devices (external gateways/sip prxies, SIP phnes) can handle primary and secndary DNS server addresses (t access the main and backup Cm Servers), and a prxy server address (t access the PCS). The Dmain Name (DN) reslutin is perfrmed with DNS A (DNS SRV is nt supprted). SIP registratins n the main Cm Server are nt duplicated n the PCS. When the PCS becmes active (Cm Servers are dwn), the SIP sets must register n the PCS t be in service. The Alcatel-Lucent OmniTuch 8450 Fax Sftware slutin des nt supprt backup SIP prxy. In nrmal cnditins: The Cmmunicatin servers cntrl the calls within the netwrk The IP Phnes and/r Media Gateways within a regin are defined fr the PCS Autmatic r manual synchrnizatin f the regin is carried ut n a general r individual PCS basis If Cmmunicatin Server lss ccurs: The telephny services are restarted lcally Centralized services such as vice mail are n lnger available All standalne features defined inside active call prcessing are maintained by the PCS including OmniTuch Cntact Centers. CDRs (Call Detail Recrd) are recrded in the PCS When the IP link t the OmniPCX Enterprise is back IN SERVICE, the PCS switches t standby mde either after a timer r at a cnfigured time (typically the PCS is cnfigured t switch at night t avid telephne disruptin). When the PCS switches t standby mde: IP phnes and media gateway rebt and are under the OmniPCX Enterprise cntrl Accunting tickets (CDRs) are transmitted t the OmniVista 8770 The PCS is defined with the same prvisining level as the Cmmunicatin Server. It can be hsted n a Cmmn Hardware CPU, Appliance Server, r Blade Server. Nte: Because f the differences in the Database structures, IP Crystal Servers cannt be used in a PCS cnfiguratin. A PCS cannt be duplicated. All Rights Reserved Alcatel-Lucent 2012 Page 66

8 Security slutins Securing cmmunicatins fr all vice and data applicatins as well as emplyee mbility is the key t supprting new business mdels and enabling a trusted dynamic enterprise that cmpetes effectively in tday s business envirnment. Security must becme a psitive enabler t drive business perfrmance. T achieve this bjective, enterprises must have a crprate-wide strategy a security blueprint that allws the enterprise t be pen fr business and, at the same time, prvide a trusted envirnment. This requires a shift t a user-centric apprach t security, delivered frm within the netwrk t prtect netwrks, peple, prcesses and knwledge. The user-centric security blueprint A user-centric security blueprint can enable a pwerful shift t a trusted, dynamic enterprise. At the same time, enterprises manage risk, prtect private data, and maintain cmpliance. With a security blueprint, enterprises can keep satisfying the demands f emplyees, business partners, and custmers fr always-n, always available vice and data applicatins, that can be accessed frm anywhere and at any time. The blueprint lks at security fr the enterprise as being delivered frm within the netwrk t prtect netwrks, peple, prcesses and knwledge. If abiding by the blueprint, the enterprise benefits frm: A netwrk that is user-aware and prvides security fr vice, data and mbility, and enables cmpliance with plicy enfrcement and audit Peple securely cllabrating acrss rganizatinal bundaries, leveraging business-tbusiness relatinships, Web 2.0, and clud cmputing withut security-impsed human prductivity barriers Prcesses that are agile, autmated and always secured Knwledge in the frm f prtected private data, as well as secured knwledge sharing The user-centric security blueprint prescribes a glbal, crprate-wide security infrastructure that prvides a cnsistent and crprate-wide applicatin f security. Applying the security blueprint If fllwing a user centric security blueprint, enterprises are psitined t leverage new business mdels made pssible by Web 2.0, clud cmputing and mbile cmmunicatins technlgy. Applying this security blueprint fr a trusted, dynamic enterprise, requires an end-t-end apprach t security. Enterprises must mve beynd lking at pint slutins that address specific security requirements fr ne area f the enterprise, t integrated slutins that enable the user centric security blueprint. User-centric security deplyment ffers a visual representatin f the slutin map that meets these bjectives. Deplying slutins cmplying with the user centric security blueprint starts with gaining an understanding f what perimeter security exists within the enterprise. Mving alng the path laid ut by the blueprint, the next step is t examine the need fr netwrk access cntrl slutins t ensure that adequate cntrls are in place t allw a user and r a device nt the netwrk. Fine grained cntrls may be required t enable users t access the netwrk resurces and applicatins they want access t, nce they have been accepted nt the netwrk. All Rights Reserved Alcatel-Lucent 2012 Page 67

Once the vice and data fabric are secured and apprpriate fine grained cntrls are in place, the next cnsideratin is t target directly specific applicatins that require extra special treatment. This is fllwed by slutins t prtect the mbile user and mbile assets f the crpratin, such as laptps. User-centric security deplyment Perimeter security Chsing a perimeter security slutin usually implies different chices accrding t the varius types f enterprises. It is als greatly dependent n security strategy. Netwrk access cntrl If an enterprise prefers t fllw a best-f-breed apprach t threat management - then separate slutins are required fr firewall/vpn, anti-virus, anti-malware and web filtering. If an integrated apprach t threat management is preferred, then a unified threat management and firewall slutin is attractive. If an enterprise has many independent branch ffices, an integrated slutin which includes ruting functinality, referred t as a security ruter, is an apprach t be cnsidered. In tday s netwrk, a web applicatin firewall is a must t prtect web servers and web-facing applicatins. One verall cnsideratin in cntrlling security peratins csts is scalability and manageability f the perimeter slutin chsen, especially fr enterprises with many lcatins t prtect. All Rights Reserved Alcatel-Lucent 2012 Page 68

Identity management Netwrk access cntrl can be achieved by lking at several categries f slutins. Starting with IP address management that ffers the ability t prvide an address t devices cnnected t the netwrk, fllwed by hst integrity check slutins that ensure that it is safe t allw a device n the netwrk, ending with rle-based access cntrl slutins. Hst integrity check slutins will determine if a device is cnfigured in accrdance with enterprise plicy and that it cntains n malware befre the device is allwed nt the netwrk. It is a must in any wireless envirnment where users cnnect devices t the netwrk at will. Enterprises that have a stringent need t prtect certain servers and applicatins r are in highly regulated industries, shuld cnsider rle-based access cntrl slutins t prvide the required cntrls with audit. These slutins can be deplyed withut having t re-cnfigure netwrks n a physical level t achieve security requirements. Identity management is essential t user-centric security and starts with an enterprise-wide passwrd management platfrm and directry server farm. Many rganizatins tday will cnsider the mve t sme frm f strng authenticatin based n certificates cupled with tw factridentificatins f end users and devices. Prviding a rich set f interface and cntrl pints t the vice and data fabric f the enterprise is key t the deplyment f an Authenticatin, Authrizatin and Accunting (AAA) infrastructure. Of curse, an enterprise-wide single sign-n capability is als imprtant t prvide an internal secured envirnment that remains enabling fr emplyees. With the mve t Web 2.0 and clud cmputing the additin f a federated identity management capability may be necessary. Applicatin security Mbile security The deplyment f new applicatins such as VIP, the adptin f new business mdels leveraging Web 2.0 and the Clud, and new cmpliance regulatins create the need fr security slutins that prtect user activity with an understanding fr the applicatin being used by the end user. With the deplyment f VIP, it is imprtant that the existing enterprise security can ensure that the new virtualized perimeter defense and pssibly encryptin requirements fr VIP are met. In the case f Web 2.0 and the Clud, slutins that secure individual Web services and can act as a trusted intermediary with the Clud are becming a must have fr prtecting enterprises. Slutins ensuring that enterprises are cmpliant with regulatin in the prcessing f mnetary transactins and cntrl the cst f being cmpliant are imprtant t many enterprises. All Rights Reserved Alcatel-Lucent 2012 Page 69

Many enterprises tday have emplyees that spend much f their wrking hurs utside the enterprise perimeter using mbile cmputing devices such as laptps. Slutins fr securing mbile laptps must address the cncern f private infrmatin stred n them risking being lst r stlen and als address the need t be able t cnfigure laptps at any time. Security management Security management requires a number f platfrm chices cvering perfrmance and event management, patch management, vulnerability detectin and cmpliance management. Slutins deplyed fr perfrmance and event management must be able t install in a glbal enterprise, cllect a rich set f data frm the vice and data fabric, and prvide a rbust event respnse and escalatin engine. Slutins fr patch management must be able t integrate with enterprise platfrms that manage mbility. All Rights Reserved Alcatel-Lucent 2012 Page 70

9 Htel/hspital management The hspitality ffer is based n OmniPCX Enterprise hardware and specific Alcatel-Lucent Hspitality Sftware. The users f the system are divided int tw different types: Administrative staff: The htel r hspital staff require access t infrmatin such as the Guest Name and Rm Number. Other useful infrmatin such as Language Spken and VIP status can be useful t imprve the guest service levels. The guests r patients The imprtant features f the system are simplicity fr basic functins, and agreeable ergnmics. In the Alcatel-Lucent ffer, telephnes can be ffered frm any f the current range f telephnes. Particularly in the htel cntext, the Alcatel-Lucent OmniTuch 8082 My IC Phne is much appreciated fr its aspect and its ptential t include custmized visible infrmatin. The screen prvides an excellent platfrm fr the additinal services that the htel r hspital can prvide. The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server hspitality sftware is an integrated applicatin prviding a cnsistent grup f features designed t address the fllwing needs: Handling guest arrivals and departures Handling grup arrivals and departures Management fr wake-up calls Management f guest vice messages Dynamic suites cnfiguratins (in guest-based cnfiguratin) Billing f calls (itemized and glbal) frm rms (tw currencies are available) Real-time tracking f guest telephne credit (depsit) Verificatin and tracking f rm status Management f rm service Management f waiting messages The OmniPCX Enterprise hspitality sftware can als wrk in assciatin with a hspitality prperty management system (PMS) with the Alcatel-Lucent hspitality link (AHL) t satisfy the fllwing needs: Dialing plans adaptable t the htel cnfiguratin, such as matching phne numbers t rm numbers Different and separate utging trunk grups fr the rm phnes and the administratin phnes Specific guest requirements: Check-in, Checkut Billing Wake-up Calls All Rights Reserved Alcatel-Lucent 2012 Page 71

Vicemail & Message handling, etc 9.1 Overview f available services Rm ccupancy: ccupied r vacant (autmatically updated by guest check-in/check-ut and rm assignment cmmands Rm status: up t 10 statuses: t clean, being cleaned, cleaned, ready (r custmizable statuses). Autmatic and manual updates available Vice guides: up t fur languages Wake-up calls: pre-prgrammed key r prefix r set by attendant, acknwledgement prvided by vice guide, snze feature (fur additinal wake-up calls) D nt Disturb: pre-prgrammed key r prefix r set by attendant, acknwledgement prvided by vice guide, incming calls ruted t the attendant (except wake-up calls) Set lck/unlck: prtectin against misuse, PIN requested t unlck phne Phne bth: mnitred by attendant and transferred t guest's bill Privacy: guest names and numbers may be masked when making internal calls Messages indicated by LED, autmatic ruting t mailbx if desired Call frwarding: t mailbx r internal/external number, immediate r delayed Greeting custmizatin Multi-dispatching rm service All Rights Reserved Alcatel-Lucent 2012 Page 72

9.2 Alcatel-Lucent cmpatibility with ther hspitality sftware The Alcatel-Lucent Hspital Link (AHL) is a cmputer link used t access the OmniPCX Enterprise, fr htel/hspital features nly, frm an external PMS cmputer. The AHL link enables the frnt ffice cmputer t incrprate telephne features in htel/hspital management. The AHL link wrks n V.24 r TCP/IP Ethernet, CTI lines. Fr each transactin, an acknwledgement is sent back by the ther system. Messages frm the Cm server Call ticket Check-in/check-ut Rm allcatin Rm status mdificatin Vice mail and wake-up facilities Guest telephne accunt Messages frm the external applicatin Check-in/check-ut Rm allcatin Assignment f vice mail facilities The Alcatel-Lucent Applicatins Partners Prgram certifies many CMS and PMS publishers. The cmplete AHL prtcl is nly available t develpers wh have a partnership cntract with Alcatel- Lucent. 9.3 My IC Phne hspitality package The intrductin f the Alcatel-Lucent OmniTuch 8082 My IC Phne pens new pssibilities fr cmmunicatins in htel envirnments. All the features f the hspitality ffer are available and enhanced by the intuitive interface and high-reslutin tuch screen incrprated in the 8082 My IC Phne. All Rights Reserved Alcatel-Lucent 2012 Page 73

The telephne screen can be custmised t accentuate the cmpany services r t shw external r internal cmmercial ffers that culd be interesting fr the client. Subjects f interest culd include: The htel r hspital services Weather infrmatin Lcal turism Restaurant infrmatin Shpping prpsitins... The 8082 My IC Phne set is fully cmpatible with Htel management applicatins that can handle: Custmer checkin/checkut Billing and accuntancy tasks Guest name and directry In/ut calls management Suite management Rm status Wake-up calls, D nt Disturb, call frwarding Vice mail management The architecture is based n the fllwing architecture t ensure the management f the All Rights Reserved Alcatel-Lucent 2012 Page 74

cmmunicatins system. Nte: The Alcatel-Lucent OmniPCX Enterprise Cmmunicatin Server requires R10 r later. The basic client telephne displays icns t access any available services directly. In this way the client can be directed directly t imprve the guest experience. The basic htel screen example The fllwing image is an example f a htel visit t shw the qualities f the cnference rm. The administrative ptins include a set f embedded skins t instantly change the screen appearance. A useful and simple methd t create ambience and crdinatin with clr schemes. All Rights Reserved Alcatel-Lucent 2012 Page 75

Embedded skins fr the 8082 My IC Phne All Rights Reserved Alcatel-Lucent 2012 Page 76

10 Service Offerings at a glance Enterprise Services Overview Prfessinal Services Integratin Services Fr ptimal system integratin, a wide range f Integratin Services are available frm the Prfessinal Services team frm cnsulting and designing t perating and maintaining yur cmmunicatins slutin. If yu need t enrich yur slutin with rich value-added features, Applicatin Services ffer yu ready-t-use, ff-the-shelf applicatins fr business, cntact centers r netwrk management. If further custmizatin is required t adapt a standard slutin, ur develpment team can custmize applicatins t yur specific needs. Supprt Services prvide the peratinal security and insurance yu need t ensure yur Cmmunicatins and Netwrk infrastructure runs smthly. Our Hardware supprt plicy avids r minimizes business disruptins. With Sftware supprt, yu benefit frm the highest expertise and access t latest upgrades and migratin. Our wrldwide team f Prfessinal Services cnsultants has successfully integrated mre than 2,500 IP and TDM systems acrss Cmmunicatins, Netwrk and Genesys infrastructures. Yu als draw n ur prven expertise and best practices in prject management t minimize risks during implementatin, and save time and cst fr a seamless and secure transitin. With ur Integratin Services, yu ensure a secure, cst-effective transfrmatin f yur cmmunicatins infrastructure. Thse services range frm business cnsulting, slutin design, turn-key installatin r glbal-scale deplyments t the caching f new users. All Rights Reserved Alcatel-Lucent 2012 Page 77

Custm applicatins Cnsult & Design Business and slutins cnsulting Prf f cncept Architecture audit & design Site survey Integrate & Deply Applicatin develpment and custmizatin Slutin deplyment assistance Acceptance tests Staging Caching Operate & Maintain Resident Engineer Prject Management Applicatin Services Alcatel-Lucent has an excellent track recrd in: Prject, Technical and Accunt Management Glbal Prject Management Applicatin Services ffer yu an assessment f yur specific requirements and recmmendatin f tailred slutins that address these needs. Yu can chse frm a ne-stp-shp f an Off-the-shelf applicatin r a specifically custmized applicatin tailred t yur exact need. Alcatel-Lucent is unique fr its agile and iterative methdlgy fr sftware and applicatins develpment. This flexible, peple-rientated prcess ffers custmers cntinuus cmmunicatin, repeated review and frequent delivery t shrt timelines. Develpments: Specific envirnments and cmputer- telephny integratins. Custmizatins: Sftware custmizatin and integratin with lcal CRMs. Custmizatin f client e-mail templates with Unified Cmmunicatins Slutins. Scripts: IVR, Genesys ruting strategies. Frm ur wide range f applicatins and custmizatin slutins, here are sme examples f hw we can transfrm yur rganizatin: OmniPCX RECORD Suite This unique slutin ffers small and medium-sized businesses a cmplete tracking f custmer interactins thrugh vice recrding and screen capture, as well as caching capabilities Call Admissin Cntrl (CAC) Handler Maintain cntinuus netwrk quality with this secure slutin fr backup signaling. Upn ntificatin f any netwrk prblems, the CAC Handler immediately and autmatically switches the IP netwrk ver t backup mde, withut affecting the quality f VIP calls All Rights Reserved Alcatel-Lucent 2012 Page 78

Business Cntact This intelligent call ruting applicatin autmatically directs callers t the mst apprpriate emplyee acrss branch ffices, ensuring that yur clients receive a prmpt and mst helpful respnse Vice Quality Analysis (VQA) Ensure cnsistent high perfrmance frm yur IP netwrk. Our VQA applicatin recrds and mnitrs each VIP call, s yur business can quickly identify any quality issues Integrated Cmmunicatins fr Cntrl Centers (ICCC) Cntrl all vice cmmunicatins and access int industrial envirnments thrugh a centralized custmizable interface Off-the-Shelf applicatins The Off-the-Shelf applicatins prtfli is a highly flexible set f pre-packaged, pre-tested, readyt-use, custmer-fcused applicatins fr End-User Phne and Desktp, Cntact Center and Netwrk Management. Attractive. Fixed csts. N risk implementatin. Available. Fast delivery. N develpment t make. Already tested slutin. Plug-in and use Adaptable. Custmizable. Smth system integratin. Easy t integrate. N training needed. Cntinuus guarantee thrugh Maintenance cntract SUPPORT SERVICES Overview Supprt Services prvide Custmers cmmunicatins and netwrk infrastructures with timely maintenance, strng cmmitment n reslutin time and the latest upgrades fr sftware and hardware. With technical assistance and applicatin upgrades, Supprt Services keep systems running t the highest standard and with ptimal efficiency. Custmers gain the advantages f cnsistent reliable perfrmance and an increased return n investment. Cmmunicatins Slutin Premier Services ffers maintenance and sftware evlutin services Hardware Supprt Services ffer the chice f Return t Factry service (RTF) r Advanced Replacement service (AVR), bth fr Cmmunicatins and Netwrk prducts A Netwrk Supprt Service Pack prvides bth Sftware and Hardware Supprt fr Netwrk prducts Hardware Supprt Services Cmmunicatins and Netwrk prducts are cvered by the same Hardware Supprt Services: Return t Factry (RTF) r Advanced Replacement (AVR). Return t Factry (RTF) We repair parts within 10 wrking days (excluding transprt) frm receptin f the faulty part at the Alcatel-Lucent warehuse Advanced Replacement (AVR) We replace parts within ne wrking day (excluding transprt) frm time f receipt f the eservice Request at the Alcatel-Lucent Supprt Center All Rights Reserved Alcatel-Lucent 2012 Page 79

11 T cnclude We are pleased with yur interest. Alcatel-Lucent Enterprise prducts ffered in this prpsal will fit perfectly in yur IT envirnment. We are sure they will prvide a cst effective cntributin t yur ttal IT slutin. All prducts supprt pen standards t fit seamless in yur ICT architecture and has gne thrugh extensive testing t assure the best quality. Prduct assistance is wrldwide available by trained and certified supprt persnnel. In additin t supprt, prfessinal service is available t deply, maintain and even (remtely) manage yur IP netwrk. By n means, the descriptin f the prducts in this dcument is cmprehensive. Mre infrmatin abut prducts, slutins and service can be btained via yur Alcatel-Lucent Business Partner, Alcatel-Lucent sales representative and at the Internet: www.alcatel-lucent.cm/enterprise. Alcatel-Lucent wrks hard t bring yu satisfactin and t meet yur cmmunicatin requirements. Yur Alcatel-Lucent partner will be happy t prvide yu with any further infrmatin and t prvide all necessary supprt until yur new cmmunicatin system is installed. All Rights Reserved Alcatel-Lucent 2012 Page 80

12 Annexes End f dcument All Rights Reserved Alcatel-Lucent 2012 Page 81