SAP Solution Manager 7.2. Christoph Bechtloff, SAP SE 06. September 2016

SAP Solution Manager 7.2 Christoph Bechtloff, SAP SE 06. September 2016

Agenda Was ist neu im SAP Solution Manager 7.2 Upgrade auf SAP Solution Manager 7.2 Supportangebote für SAP Solution Manager7.2 ES Value Map SAP Solution Manager Setup Zusammenfassung / Key Take Aways 2016 SAP SE. All rights reserved. Public 2

Was ist neu im SAP Solution Manager 7.2

SAP Solution Manager 7.2 Get more out of your SAP investment Simpler Business / IT Alignment with new Process Management BPM SAP Solution Manager 7.2 powers implementation and eases communication with the business SAP Solution Manager 7.2 continues focus on operations and on IT (S/4) HANA Full Support of SAP HANA and SAP S/4HANA Cloud Full Support of SAP Hybrid Solutions Highlights of the new release: Process Management Business value through SAP Cloud adoption More SAP Solution Manager value through in-memory technology 2016 SAP SE. All rights reserved. Public 5

New Architecture in SAP Solution Manager 7.2 Well defined Transition of entities. The New Solution The Solution is the sum of a company s systems and processes. It acts as a container for versions of solution documentation, one of which is the production version. Real Project Management Replace underdone Project Management with full Project Management Suite integrated into SAP Solution Manager processes. Change Control Management Establish central landscape definition with Logical Component Groups and Change Control Landscapes which allow easy, instant and multiple re-use capabilities. 2016 SAP SE. All rights reserved. Public 6

SAP Solution Manager 7.2 New solution concept The Solution is the sum of a company s systems, applications and processes. It acts as a container for versions of solution documentation, one of which is the production version. System Landscape Solution Interfaces Processes (and Libraries) Developments System Logical Component Groups are groups of Logical Components. Logical components point to actual technical systems. Process A process executes functions in systems to achieve a business goal. Version Each solution documentation version is a branch. Sites Branches (Versions) 2016 SAP SE. All rights reserved. Public 7

SAP Solution Manager Process Management Today, customers are challenged with synchronizing business models and processes with IT solution documentation across build and run. SAP Solution Manager 7.2 comes with a dramatically improved solution documentation capability. SAP Solution Manager solution documentation Web-based documentation experience Integrated BPMN process editor Multi-level hierarchies (more than three) Processes assembled from re-use libraries Processes are validated and optimized continuously based on real usage Integrated graphical BPMN process editor Integrated process experience Requirements Management IT Project and Portfolio Management integration Change and Request Management integration Test Management integration Business Process Monitoring integration 2016 SAP SE. All rights reserved. Public 8

SAP Solution Manager 7.2 What happens when you upgrade to SAP Solution Manager 7.2? Upgrade to new functionality Process Management incl. BPMN 2.0 modeling Release Management Project Management Upgrade User Experience Fiori meets SAP Solution Manager: SAP Solution Manager launchpad for personalized user experience Fiori Apps for dedicated use cases Upgrade to latest technology Upgrade to SAP HANA as a database: License for SAP Solution Manager included in support contract Migrate SAP HANA to consolidate all applications on SAP HANA Build up experience in running SAP HANA Upgrade to new maintenance interval Receive mainstream maintenance beyond 2017: Packaged corrections (notes, support packages) Technology updates (new databases and operating systems) 2016 SAP SE. All rights reserved. Public 9

Upgrade Impact Impact Low Medium High Effort No to Minimal training and configuration effort, almost a non-event, can be treated as small change Medium: Some training effort, configuration changes required, can be treated as minor release Full training and configuration required, needs to be treated as major release Focus Areas Overall Impact Details of Impact Project Management Low Project Management capabilities are similar between 7.1 and 7.2 IT Service Management Low No disruption to 7.1 functionality, innovation can be adopted at own pace. Landscape Management Low Simplification (Maintenance Planner can also be adopted without upgrade; more consistent handling of landscape entities with removal of the product system) Data Volume Management Low No disruption to 7.1 functionality, innovation can be adopted at own pace Application Operations Change Control Management Medium Medium No disruption to 7.1 functionality, significant renovation of user experience (UI5 instead of flash). No architecture changes in Monitoring and Alerting infrastructure Simplified landscape concept to be implemented (Logical component groups), included in content activation Custom Code Management Medium Complete redesign of technical infrastructure, migration wizard execution is required Process Management Test Management Business Process Operations High High High Complete redesign of Solution Documentation, Content activation required, additional innovation can be adopted at own pace Complete redesign of Solution Documentation and assigned test cases, Content activation required, no upgrade of existing Test Plans Complete redesign of Solution Documentation, Content activation required, adoption of Monitoring and Alerting infrastructure required 2016 SAP SE. All rights reserved. Public 10

SAP Solution Manager on SAP HANA More value through in-memory technology Why choose SAP Solution Manager 7.2 on SAP HANA? Performance increase Drastically faster text search functionality opens new opportunities e.g. to work with documents, service reports, ITSM tickets No additional SAP HANA license fee for SAP Solution Manager SAP HANA for SAP Solution Manager 7.2 is delivered for free within your support agreement SAP HANA only strategy If SAP HANA is the only platform at your company, SAP Solution Manager 7.2 is your perfect lifecycle management platform SAP Solution Manager as a door opener for SAP HANA First system in a general plan to migrate to SAP HANA and become familiar with it Preparation of SAP HANA operations SAP HANA 2016 SAP SE. All rights reserved. Public 11

Availability Productive Systems 97% Last Month Memory Usage 15% Free Memory Systems in HEC 4 Productive Systems Incidents + 3 M oni tor ing Inf Re or po mrts ati on Open Incidents Cloud System Performance User 25 Se cu Se rit rvi y ce Re Re po qu rts est s Users last month Operations for SAP-centric hybrid solutions Customer Service Provider SAP Private Cloud - Service Provider Platform SAP Private Cloud Virtual network System Management Data System, Application and Business Process Management Data SAP Private Cloud and On Premise offerings SAP Cloud Access Point Customer On-Premise Landscape Application and Business Process Management Data Customer Solution Manager SAP Cloud Portal System and Application Management Data SAP SuccessFactors SAP ERP HCM Dell Boomi SAP HCP SAP HCI HCPms SAP S/4HANA SAP C4C SAP ByD SAP Business Network (SAP Ariba, Concur, SAP FieldGlass) SAP Public Cloud - Service Provider Platform SAP Public Cloud Other SAP public cloud offerings (SaaS, PaaS) SAP HCP (SAP HANA Cloud Platform), SAP HCPms (SAP HANA Cloud Platform mobile services), SAP HCI (SAP HANA Cloud Integration), SAP C4C (SAP Cloud for Customer), SAP ByD, (SAP Business by Design) Managing components Managed components 2016 SAP SE. All rights reserved. Public 12

New User Interfaces in SAP Solution Manager 7.2 Providing the ultimate end user experience SAP Solution Manager 7.2 will follow the SAP Business Suite Strategy! SAP Fiori Launchpad will be used for role-based access to all relevant applications and Work Centers SAPUI5 / Fiori will be provided for key business-facing UIs and mobile applications. Vital SAP Solution Manager UIs will be revamped incrementally using SAPUI5 / Fiori, based on customers usage and demand. All Flash-based UIs for Run SAP applications and the existing SAP Solution Manager dashboards are planned to be converted to SAPUI5. We support MS Internet Explorer, Safari, Chrome and Firefox. 2016 SAP SE. All rights reserved. Public 13

SAP Activate implementation methodology for SAP S/4HANA Builds on SAP Solution Manager 7.2 SAP Activate provides SAP S/4HANA best-practice process content that consists of process diagrams, documentation, and configuration. 1. You can download this content into your SAP Solution Manager 2. From the diagram, you can jump into executables in a pre-activated SAP S/4HANA trial system 3. Execute show and tell of the SAP S/4HANA innovations hands-on 4. Document requirements as a result of this fit/ gap analysis 4 1 3 2 SAP S/4HANA On-Premise Edition 2016 SAP SE. All rights reserved. Public 14

Upgrade auf SAP Solution Manager 7.2

The right time is right now! Go directly to SAP Solution Manager 7.2 Do not invest in a release in which SAP does not add innovation any more Use your next maintenance window to perform the upgrade Reduce your maintenance effort No need to implement any Support Package as Upgrade prerequisite Go to the latest SAP Solution Manager 7.2 Stack in one shot Advantage of free HANA license Full-text search without need for a TREX Make first experiences with HANA DB Get access to latest features in scenarios like: Test Management Process Management You can find many more good reasons here: www.support.sap.com/solutionmanager 2016 SAP SE. All rights reserved. Public 17

Important to Know & Your Next Steps The upgrade from SAP Solution Manager 7.1 to 7.2 is standard Relevant for all customers: No CRM issues this time: SAP Solution Manager 7.2 does not contain a new SAP CRM release. As we only move to a new enhancement package, the impact of the 7.2 upgrade is significantly lower than in the 7.1 upgrade If you already adopted the Monitoring & Alerting infrastructure, then you are fine. Note that business process monitoring based on the Monitoring and Alerting Infrastructure (MAI) is mandatory in 7.2 The split of ABAP and JAVA stacks, and the upgrade to SAP NetWeaver 7.40 are performed automatically in a standard upgrade procedure Activation of Solution Documentation can be prepared well in advance of the upgrade 2016 SAP SE. All rights reserved. Public 18

Upgrade vs New Installation Both options are possible You may want to consider a new installation if Your SAP Solution Manager system is outdated, e.g. 7.0 EhP1 Main purpose is generating keys and downloading Support Packages None of the data contained needs to be preserved You can upgrade to SAP Solution Manager 7.2 if Your SAP Solution Manager 7.1 runs at least on SPS 01 Your productively used scenarios are not impacted by functional restrictions described in the SAP note 2194918 - Release Restriction Note SAP Solution Manager 7.2. If software components ST-TST, ST-QCA, or ST-SPA, are not installed in your SAP Solution Manager 7.1 system (see SAP Note 1109650 - SAP Solution Manager 7.x Extension Addons) 2016 SAP SE. All rights reserved. Public 19

Upgrade vs New Installation Example for Decision making It is okay to loose all data in Solution Manager 7.1 No Yes Low effort to reconfigure SAP Solution Manager 7.2 for same purpose as it is in 7.1 No Upgrade Yes No customer specific adoptions or extentions in 7.1 No Yes New Installation 2016 SAP SE. All rights reserved. Public 20

Impacted scenarios Applications rely on SOLAR projects and solutions If you are using one of the following scenarios productively in SAP Solution Manager 7.1 you need to perform the content activation procedure: Solution Documentation Change Request Management (ChaRM) Quality Gate Management (QGM) IT Portfolio and Project Management (ITPPM) Automated Testing (SAP TAO, ecatt, CBTA and third-party test tool tests) Business Process Monitoring (BPMon) If your SAP Solution Manager 7.1 was only used for monitoring services like SAP EarlyWatch Alert, or for service delivery, like GoingLive, you can skip the content activation procedure! The migration process can already start in 7.10 (SPS05). The coding will de delivered via SAP Note.* *For additional information, refer to Content Activation Guide 2016 SAP SE. All rights reserved. Public 21

SAP Solution Manager Upgrade and DB Migration in one Process Classical Procedure ABAP ABAP Java ABAP SAP Solution Manager 7.1 Java ABAP SAP Solution Manager 7.2 Java SAP Solution Manager 7.2 on any DB (MCOD) Java SAP Solution Manager 7.2 on HANA (MCOD) MP/MOPZ SUM SWPM SWPM SOLMAN_SETUP (Optional)* DB Migration, Prepare Upgrade Stack Split Configuration and e.g. to SAP HANA Content Activation *) For additional information to SAP HANA DB migration, please refer to Technical Path to SAP Solution Manager 7.2 guide attached to SAP note 2227300 - Further Upgrade Information for SAP Solution Manager 7.2 2016 SAP SE. All rights reserved. Public 22

SAP Solution Manager 7.2 Times Spent doing Technical Upgrade experience so far Preparation Import Post-Processing Content Activation Scenario reconfiguration up to two weeks up to 7 hours 3 to 4 hours 2 hours up to 2 days Runtime (7.1) Downtime Runtime (7.2) All scenarios working No scenarios working Scenarios working: EarlyWatch Alert Application Operations ITSM DVM System Recomendations All scenarios working Times should be considered as minimum values. We suggest to perform the upgrade in the development system first and to transport notes and corrections. Testing before go-live is required! 2016 SAP SE. All rights reserved. Public 23

SAP Solution Manager 7.2 Upgrade Project Project Mgmt. DISCOVER PREPARE REALIZE DEPLOY RUN Init QG1 QG2 QG3 Planning Execution / Monitoring SAP Labs Preview Closing Content Activation Process Adoption Application: Solution Adoption Technical Architecture & Infrastructure Evaluation of functional and architectural changes Upgrade Planning Custom Code Adjustments Core / Delta Configuration Pre-production upgrade and verification User Training Functional Testing Upgrade of production system Java stack split HANA DB migration Data Cleanup / Archive HANA Sizing Assessment HANA Appliance Preparation DB Migration to HANA Quality gates Task/activity type: functional technical and functional technical *) Summary node relates to multiple activities 2016 SAP SE. All rights reserved. Public 24

SAP Support Angebote

SAP Solution Manager 7.2 Upgrade: Enterprise Support Project Mgmt. DISCOVER PREPARE REALIZE DEPLOY RUN Init QG1 QG2 QG3 Planning Content Activation Content Activation EGI + GDT Execution / Monitoring Closing Application: Solution Adoption Technical Architecture & Infrastructure HANA DB migration SAP Solution Value Manager discovery Roadmap EGI Evaluation of functional and architectural changes Guided-Discovery Tutorials SAP Solution Manager 7.2: Installation, Upgrade and Upgrade Planning Maintenance (MTE) Custom Code Mgmt EGI Custom Code Adjustments Core / Delta Configuration Pre-production upgrade and verification SAP Notes EGI EGI for Technical Upgrade AIE Expert on Demand Test Mgmt Service EGIs Guided-Discovery Tutorials User Training Functional Testing EGI for Technical Upgrade AIE Expert on Demand Upgrade of production system Java stack split Support Message, AIE Expert on Demand Data Cleanup / Archive HANA Sizing Assessment HANA Appliance Preparation DB Migration to HANA Quality gates Task/activity type: functional technical and functional technical *) Summary node relates to multiple activities 2016 SAP SE. All rights reserved. Public 26

SAP Enterprise-Support Portfolio Guided Discovery Tutorials for SAP Solution Manager 7.2 i For more information Enterprise Support Academy: http://support.sap.com/esacademy 2016 SAP SE. All rights reserved. Public 27

SAP Enterprise Support Portfolio EGI sessions for SAP Solution Manager 7.2 Foundation Build SAP Like a Factory & Application Lifecycle Management Run SAP Like a Factory Available: SAP Solution Manager Roadmap Solution Documentation & Implementation Test Management Change Control Management Incident and Problem Management Maintenance Optimization & Security Business Process Operations Application Operations ALM Jump Start Solution Documentation I: Basic, Initial Upload, Verification Test Management I: SAP Test Workbench Change Control Management I: CTS+ Incident and Problem Management Configuration Validation Business Process Monitoring & Stabilization System Monitoring & Reporting Basic Configuration of SAP Solution Manager Solution Documentation II: Reverse Process Documentation Test Management II: Business Process Change Analyzer Change Control Management II: Quality Gate Management Incident and Problem Management for VARs Custom Development Management Cockpit Job Scheduling Management End-User Experience Monitoring Reporting Analytics Roles & Authorization Concept Solution Implementation Test Management IV: Component Based Test Automation (CBTA) Change Control Management III: Change Request Management SAP IT Infrastructure Management Scope and Effort Analyzer E2E Root Cause Analysis Data Volume Management: Methodology and Infrastructure Setup Remote Support Component (SAP Business-Objects BI 3) Available: Content Activation 7.2 Guided Procedures Business Intelligence Monitoring and Troubleshooting SAP Solution Manager configuration for SAP Business Objects BI 4 SAP HANA Monitoring and Troubleshooting In development: Technical Upgrade 7.2 Integration Monitoring 2016 SAP SE. All rights reserved. Public 28

Get started on your SAP Solution Manager 7.2 journey SAP Solution Manager 7.2 in the Cloud for Evaluation and Demo Moving to 7.2 may require that your existing documentation in your 7.1 system be activated to function in the new documentation environment. A guided procedure will be provided to assist in the activation process. Current documentation can be optimized in 7.1 to prepare for the upgrade to 7.2. But how can customers access a 7.2 system quickly and easily to test activation and use the new documentation? Answer: Test-drive SAP Solution Manager 7.2 in the cloud! 2016 SAP SE. All rights reserved. Public 29

ES Value Map SAP Solution Manager 7.2

SAP Enterprise Support Value Maps / Solution Manager Setup SAP Enterprise Support value map for Solution Manager Setup guides you to adopt and configure your SAP Solution Manager. By completing these simple steps, you can easily consume SAP Enterprise Support deliverables to get your SAP Solution Manager up and running. POTENTIAL OBJECTIVES Install SAP Solution Manager 7.2 & 7.1 Complete SAP Solution Manager basic configuration Enable root cause analysis in SAP Solution Manager Get SAP Solution Manager ready for SAP Enterprise Support service delivery Discover latest information about SAP Solution Manager 7.2 Include cloud hybrid and SAP-HANA systems to SAP Solution Manager Learn more in the SAP Enterprise Support value maps for SAP Solution Manager presentation 2016 SAP SE. All rights reserved. Public 31

SAP Solman SetupValue Map Objective-based approach * 01 03 PLAN / EVALUATION - SOLUTION DESIGN RUN POST GOLIVE SUPPORT SELECT YOUR OBJECTIVE e.g., get SAP Solution Manager ready for usage MTE: What s new in SAP Solution Manager 7.2 MTE: Overview of hardware requirements with the SAP Quicksizer Realize the Value of SAP Solution Manager BUILD INTEGRATION TESTING & GOLIVE BP: Install the System with the help of the available guides AIE: Get in touch with SAP Experts EGI: SAP Solution Manager Basic Configuration EGI: Enable Root-Cause- Analysis OPERATE, OPTIMIZE & INNOVATE EGI: SAP Solution Manager Roadmap MTE: What s new and planed for Application Operations MTE: Operate cloud based soutions with SAP Solution Manager OBJECTIVE ACHIEVED 02 04 * Not all steps in value map mentioned here Check out our new Value Map Tutorial (also available for download) Questions/ functional help required? Functional experts collaborate via SAP Jam 2016 SAP SE. All rights reserved. Public 34

Zusammenfassung

Zusammenfassung 3 Punkte zum Mitnehmen 1. Mehrwert durch SAP Solution Manager 7.2 Das neue Release 7.2 bietet signifikante Vorteile durch das neue Prozess-Management, Cloud-Integration, HANA-basierte Unterstützung und das neue Fiori Design. 2. Upgrade zum Release 7.2 vereinfacht Der Umstieg auf das Release 7.2 kann durch einen Upgrade oder eine Neuinstallation durchgeführt werden. Der technische Upgrade ist weniger kritisch immer Vergleich von 7.0 auf 7.1. Der Umstieg auf eine HANA Datenbank kann während der Installation oder im Nachgang erfolgen. 3. SAP Supportangebote & ES Value Maps Innerhalb des Portfolios im Rahmen des Enterprise-Supports stehen Ihnen zum neuen Release des SAP Solution Managers Informationen, Recordings sowie Live-Trainings zur Verfügung. Durch die SAP ES Value Map Solution Manager Setup werden diese Inhalte nach Zielen strukturiert und Sie können mit SAP-Experten über die SAP JAM Plattform in Verbindung treten. 2016 SAP SE. All rights reserved. Public 36

Zusammenfassung Hilfreiche Links Zusammenfassung der Links zu wichtigen Informationsquellen zum SAP Solution Manager: SAP Support Portal http://service.sap.com/solutionmanager SAP Solution Manager im SDN http://scn.sap.com/community/it-management/alm/solution-manager SAP Solution Manager 7.2 in der Cloud Appliance Library http://scn.sap.com/community/cloud-appliance-library SAP Guided Discovery Tutorials Geführte Demos über Funktionalitäten des SAP Solution Manager 7.2 http://scn.sap.com/community/software-support-and-maintenance/blog/2016/03/09/get-ready-for-sap-solutionmanager-72-with-guided-discovery-tutorials SAP Enterprise Support - Value Map for Solution Manager Setup Sie können sich unter folgendem Link für die Value Map anmelden und weiterführende Informationen erhalten: https://support.sap.com/support-programs-services/offerings/enterprise-support/academy/valuemaps.html 2016 SAP SE. All rights reserved. Public 37

Der neue SAP Solution Manager 7.2 Strategie Innovation Praxis Fachtagung Mittwoch, 14. September 2016 SAP Regensdorf Jetzt registrieren! sapevent.ch/solman

Kontakt Christoph Bechtloff SAP SE Hasso-Plattner-Ring 7 69190 Walldorf Christoph.bechtloff@sap.com

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