G-Cloud III Framework Service Definition Accenture MS Office 365 Cloud Services 1
Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 5 4. Pricing... 5 5. Contacts... 5 6. About Accenture... 5 2
1. Scope of our services This document describes Accenture s MS Office 365 Cloud Services and should be read in conjunction with the associated Government Cloud III Services documentation. Accenture provides services across the whole MS Office 365 lifecycle that include: Strategy. Define a strategy for transition to MS Office 365 Cloud Services. This can include business case development and TCO analysis. Implementation. Provide resources to help setup and configure the Microsoft environment and deploy this into the organisation. This will include the migration of any data from an existing CRM application (if applicable). Governance and Operating Model Definition. Define processes for MS Office 365 usage and management. Ensure controls are in place and roles well defined to help manage the MS Office 365 environment(s) and ensure cost effective usage. Accenture, Avanade and Microsoft: The Power of 3 Avanade was created by Accenture and Microsoft in 2000 to serve an untapped market for Microsoft-focused consulting services and to help customers realize the best results from their Microsoft technology. Avanade has become the world s largest business technology firm specializing in Microsoft products. With proven solutions that extend Microsoft products, they help clients increase revenue, grow faster, reduce costs and invest in innovation. Today, Avanade is majority-owned by Accenture and has: More than 60 offices in 20 countries 3,700 customers served worldwide US$1.3 billion in revenue 15,000 professionals, 8,000 of whom are in Accenture s Global Delivery Network, including offshore locations in India and the Philippines Accenture and Avanade have an industry-leading price for migrations, and our assets reduce deployment times by 30% over customer-led migrations. We have delivered more Office 365 seats than anyone else but Microsoft, and are engaged in delivering ten Office 365 projects more than any other partner. Accenture and Avanade technicians and consultants have: Developed assets to support smooth Office 365 implementations. Tested all the major migration tools for both Exchange Online and SharePoint Online. Completed more than 20 million platform-to-platform and/or version-to-version mailbox migrations. 2. Approach Our approach is based on the proven Accenture Delivery Methodology (ADM). ADM includes a series of toolkits and templates for all phases of the project, developed, tested and refined with clients in a wide range of industries. 3
Our methodology for SaaS based implementations includes different approaches that can be utilised depending on the specific implementation - such as our agile approach utilising sprints or using pilots for SaaS projects. The following outlines the process for a Microsoft Implementation. Timelines will vary and will depend on the scope of the Services. For SaaS implementations Accenture predominantly uses an agile methodology as shown below: SaaS Implementation Methodology Part of this approach includes a unique approach that Accenture has adopted called the Conference Room Pilot Approach, which runs a number of specially designed sessions as part of the sprints shown above. The sessions ensure that business requirements are constantly in focus and that feedback on development can be provided immediately (for point and click changes) or at the next session for custom development components. Different sessions are split across 3 main phases with different focus per session. These are show below: The sessions within each phase focus on different areas and progressively ensure the application is developed in close cooperation with the business. 4
3. Assets and tools Accenture has a large collection of specific asset and tools for an Office 365 migration: ADM Accelerators Estimator that we have used to derive estimates CRP Agile based method SaaS specific deliverable templates harvested from previous deliveries Deployment Accelerator Deployment-In-a-Box toolkit to ensure the smooth go live Readiness planning for further regional deployment SaaS Delivery Toolkit Integrated estimating model and methodology Capture requirements and plan release capacity Track deliverables, milestones and ensure distributed team collaboration Data Migration Tools Allows for efficient data mapping and automated data conversion tools Business Process Frameworks Customer Service and Support best practices Global Delivery Network Elastic pool of offshore Accenture / Avanade resources ( follow the sun ) Agile certified 4. Pricing Our unit price of 713 per day represents a blended day rate for systems integration and implementation of Cloud Services. This blend is based on our experience in implementing these kinds of services for customers across industry in the UK. Our commitment is to work with you to define the appropriate scope and deliverables to achieve the desired outcome at the best value for money for you. If the work to deliver the Cloud service is more advisory in nature then our blended rate may increase to 1299 per day or higher. This increase reflects the need for more senior, more experienced staff to be involved in the delivery of these types of service. 5. Contacts Matthew Coates (Global Lead, Accenture Cloud Services Strategy) Email: matthew.coates@accenture.com Telephone: +44 207 844 0247 6. About Accenture 5
Accenture is a global management consulting, technology services and outsourcing company, with more than 249,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. 6
Copyright 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Copyright 2012 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 7