Our business is helping yours. Outsourcing

Transcription

1 Our business is helping yours. Outsourcing

2 We move companies from promise to performance. Many companies find themselves wanting to practices to offer end-to-end design, delivery afford additional application and infrastruc- fraction of the cost. Our service level-based upgrade their IT solutions, but struggling to ture management. That s where Avanade IT outsourcing services comes in. We combine our unmatched Microsoft expertise with best and management of IT enhancements at a agreements ensure your satisfaction. So your technology gets better, your budgets go farther and your company works at its best.

3 Outsourcing solutions make headlines for a media company. Helping an engineering company dig up efficiency. GroupM has 200 offices in 81 countries, and outsourcing solution that worked in concert and environmental services for customers intelligent search capability that can find IT applications and enhancements. Now, devel- 160 offices on six continents, critical informa- and the foundation architecture is stream- company needed a centralized workspace so into a true competitive advantage. mation across teams. They asked Avanade to As the world s largest media investment group, a staff of over 20,000. With system enhancements coming every few months, and an increasing number of user requests, GroupM needed to find a way to keep up with demand. With continued business growth at stake, GroupM got Avanade on the line. The Avanade team got to work developing an Golder Associates offers ground engineering with on-site staff to accelerate the delivery of around the globe. With 8,000 employees and opment of business applications is simplified tion was dispersed across many locations. The lined. Turning what was a threat to growth employees could share project-relevant inforengineer a solution. Avanade helped the customer build an data across systems, regions and offices. That technology was reinforced with a dedicated outsourced team that provides application support. Thus far, the results have been impressive: a 30% savings in time and effort through greater automation and production uptime of 99.7%. That s the power of collaboration.

4 Helping law enforcement excel by adding more order. A leading communications company provides mission-critical services to enterprise and government customers. The company was developing a solution that would give many different law enforcement agencies access to the same records data. Avanade has a history of working in tandem with the customer. So when the customer called again, it was a mission Avanade chose to accept. A prescription for improving user experience. Avanade was able to develop a cost-effective, bogged down with 10 years of legacy ASP code, has seen improved site stability for a better user agencies can search a single-source data an increased need for extra servers. They called Leveraging our offshore delivery center in India, drugstore.com s e-commerce sites were efficient solution. Now, multiple public safety which resulted in a poor user experience and repository to more easily find the integral Avanade for a cure. information they need. Not only are costs controlled, but law enforcement can work faster and more effectively. And that benefits us all. After migrating the websites, the client experience.in addition, they have eliminated page rendering errors and increased peak load stability. drugstore.com looks like it s in great health for the future.

5 Feeling right at home with application outsourcing. Federal Home Loan Bank of Chicago (FHLBC) is a $58 billion wholesale bank for housing finance. The bank developed a key line-of- business application in But now, the bank wants to enhance the application to support future growth. Avanade was asked to move in. Avanade has worked with key business managers to design and develop the application so that it has the functionality to meet the bank s needs. Over the next three years, the on-going implementation and support of the application will continue. All along the way, FHLBC will see increased efficiency and agility to capitalize on competitive advantages and growth opportunities. All thanks to Avanade living right next door. Constant support, endless advantages. changing business landscape. The company support team from Avanade. In doing so, the A large U.S. insurance company faced a rapidly wanted a cost-effective way to increase flex- ibility across the enterprise. After a search for the right technology partner, the customer found Avanade. The customer deployed a 24x7 outsourced company gained access to global skills and was able to provide help desk support in appropriate time zones, around the clock. After a rapid transition of more than 300 applications, the customer reaped the benefits of better customer service, reduced costs and increased agility. Then again, success has always been Avanade s policy.

6 Outsourcing scores points for business efficiency. A smart decision to outsource business intelligence. In an effort to streamline operations, a major sports event organizer wanted a managed solution to support its CRM, human resource and financial systems. When help was needed, Avanade stepped up to the plate. Avanade not only built a custom solution for several of the customer s departments, but also supports those ERP systems with ongoing management and enhancements. Since implementation, the project has resulted in a significant increase in business efficiency, improved customer satisfaction and simplified functionality. Scoring points for the customer, day after day. Avanade and Accenture Added: A worldwide leader in software, services and solutions was faced with a problem. Within the company, individual business lines and regions had different Business Intelligence vendors. The situation meant high operating costs, inconsistent processes and potential left untapped. When searching for a single solution, the customer turned to one place: Avanade and Accenture. Working with Accenture, Avanade transformed the customer s Business Intelligence landscape by assigning a dedicated team to serve all lines of business. Now, best practices can be shared across the enterprise. Application support costs have gone down. And through automation, self-service and platform simplification, improvements have been seen globally.

7 Helping a consumer goods company work better. Managing growth by banking on Avanade. A multinational consumer goods company had multiple IT vendors, providing varied degrees of support. So a decision was made to add consistency and service levels worldwide. The customer was counting on Avanade to raise the bar on its technology. Avanade implemented a shared service model for 24x7 on-going support. Since the project went live, costs have been lower and responsiveness to incidents has been higher. Overall, the service level agreements have raised consistency and accountability, enabling the customer to be more competitive in day-today operations. As one of the largest banks in Spain, this financial institution needed to be able to quickly and cost effectively respond to its internal departments requests for new functionality and improved performance of its Microsoft Windows PC environment. The customer sought an infrastructure outsourcing partner to help them transform their environment and maintain service level agreements. Collaborating with Accenture, Avanade leveraged its experience with the customer to develop a solution. A service level agreement system was quickly put in place. The change has resulted in improved ability to respond to changing business needs, more predictable costs and the freedom for internal resources to focus on more strategic tasks. In other words, the benefits are compounding every day. They knew Avanade was a sound investment.

8 About Avanade Avanade provides business technology solutions and managed services that connect insight, innovation and expertise in Microsoft technologies to help customers realize results. Our people have helped thousands of organizations in all industries improve business agility, employee productivity and customer loyalty. Additional information can be found at Avanade Inc. All rights reserved. The Avanade name and logo are registered trademarks in the US and other countries. Other brand and product names are trademarks of their of their respective owners. North America Seattle Phone South America Sao Paulo Phone +55 (11) Africa Pretoria Phone Asia-Pacific Singapore Phone Europe London Phone Europe@avanade.com