Accenture Software. Accenture Insurance Data Migration Factory. Achieving high performance through industrialized data migration

Transcription

1 Accenture Software Accenture Insurance Data Factory Achieving high performance through industrialized data migration

2 More than 65 million contracts successfully migrated Migrating birds always know when it is time to move. Annual seasonality announces changes in food, habitat or weather that prompt the birds to conserve energy by flying to more conducive areas. Yet migratory paths also carry risks including the cost of physical exertion and high stress levels, aspects of which IT executives are all too aware in their own migration journeys migrating data. Indeed, while data migration is a fundamental result of replatforming, mergers and business process outsourcing activities, the demand for on time, on budget, high data quality delivery often hampers the focus on this key business activity. So how can organizations address the need for efficiency and predictability to transform their data and, ultimately, achieve high performance? Mastering migration What makes data migration successful? Accenture has set up a dedicated factory a consistent and industrialized set of products and services that has more than 14 years experience of delivering complex data migration projects in the financial services industry. The Accenture Insurance Data Factory has conducted more than 90 conversions and migrated more than 65 million policies and accounts. 1

3 The key success factors Our checklist for change recommends taking a series of steps within the three core stages of data migration: Prepare Build Execute & Validate Invest time in developing the most efficient migration journey Use an industrial process to minimize risk and secure cost Synchronize the migration project with the target application development/ software package configuration project Minimize mobilization of resources (experts and infrastructure) Involve business users throughout, from design to the roll-out Be independent of source and target systems technology Deal with source data quality issues Take into account performance issues from design to completion Run and test the migration on full volume source data as early as possible Analyze the quality of the migrated data in the most comprehensive manner 2

4 The Insurance Data Factory solution A migration factory offered as a Service for predictable results As a result of our rich systems implementation heritage, Accenture knows how to assess and define the most appropriate data migration journey. The Accenture Insurance Data Factory is a proven, cost effective, industrialized approach that enables unprecedented levels of automation and productivity. Whether undertaking single or multiple migration activities, this fullypackaged service enables organizations to realize greater certainty in their data migration projects. By combining a highly automated factory approach with a lowcost workforce and tried and tested tools, Accenture is able to release organizations from the demands of managing complex data migrations, eliminate delays and deliver a quality result, on time, every time. Benefits The Accenture Insurance Data Factory (IDMF) is backed by Accenture Software, an organization dedicated to developing differentiated software-based solutions, and can help migrate data in all custom or packaged property and casualty (P&C) applications as well as life applications, including Accenture Duck Creek, Accenture Life Insurance Platform and Accenture Claim s. Accenture IDMF: Provides a proven, predictable data migration service Avoids one-off infrastructure (hardware/ software), resources costs and associated risks Offers a fixed-fee approach from design to roll-out (including infrastructure tools and operations) Aligns with project timeframes to alleviate data migration demands Enables high data quality with full audit trail, control and transparency Is fully compliant with data privacy regulations and client requirements. The Accenture Insurance Data Factory bundles tried and tested, scalable tools to provide a service oriented approach, using components such as: Design and build workbenches: robust workbenches that automate several of the migration processes, including the generation of code-based migration rules, and utilize standard Microsoft tools such as Word and Excel Standard reporting: easy to understand, comprehensive exception and reconciliation reports that significantly reduce the effort involved in building and deploying a testing and reconciliation framework. 3

5 Features To answer all aspects of legacy system decommissioning, Accenture has developed through its Insurance Data Factory (IDMF), a unique set of integrated s. 1. The Accenture Transform is a powerful SaaS tool that enables data migration from any legacy system(s) to any new system(s) 2. The Accenture Cleansing is a unique set of SaaS tools enabling the measurement of data quality through profiling to cleanse and remediate quality issues. In combination with the Address Cleansing, the Accenture Cleansing allows users to verify, validate and cleanse addresses for more than 20 countries 3. The Accenture Archive eliminates system congestion. Based on Microsoft technology, the component displays a Web 2.0 browser view of the data in the layout defined in the Screen Designer 4. In combination with the Accenture Archive component, the Accenture Reactivation enables on demand migration into any system. Based on XML technology, the is a powerful and innovative software for narrowing data migration to the minimum data required for processing 5. The Accenture Search is a search engine across multiple systems. The software allows business users to find information quicker and easier than ever before 6. The Accenture Data Privacy provides a unique solution that enables the usage of production data thus increasing test accuracy while complying with data privacy rules. Migrate data from any legacy system(s) to any new system(s) SaaS mode Measure data quality and cleanse data to remediate quality issues SaaS mode Transform Cleansing Sanitize production data to increase test accuracy while complying with data privacy rules SaaS mode Data Privacy IDMF Suite Archive Eliminate system congestion or allow system decommissioning while archiving data in source system format Search Reactivation Search across legacy, new and archived systems to find and access information quicker and more easily than ever Migrate on demand source data into target system(s) 4

6 The Client QBE Insurance Group is one of the world s leading international insurers and reinsurers, headquartered in Sydney, Australia. QBE operates out of 52 countries across the globe, with a presence in all key insurance markets, and is a lead underwriter within its chosen markets, setting rates and conditions. For the year ended 31 December 2011, the company underwrote gross written premium totaling 11,400 million and held shareholders funds of 6,685 million. Business challenge QBE implemented a rationalization program to support the decommissioning of six legacy policy administration systems over 18 months. The six systems between them contained 5 million policies, 3.5 million claims and a total Gross Written Premiums (GWP) value of $36 billion. The migration solution combines the Accenture Archive and the Accenture Reactivation s for policy and claim archive which include an innovative, on-demand policy reactivation solution, enabling post-migration policy administration and claims handling. Three data migrations were completed during the first half of They were: 4 million policies, with a combined GWP of $20 billion; 3 million claims, with settlements to date of $15 billion and outstanding reserves of $1 billion at migration. The three remaining migrations have been completed in the final quarter of the following calendar year. How Accenture helped The approach enables QBE s legacy policy administration systems to be fully decommissioned as all business data is retained in Accenture s Archive and Reactivation s, satisfying compliance and retention requirements. Accenture s also includes an enterprise-wide web portal and search capability. The enterprise search allows sub-second search of over more than 14 million policy, claim, quote and document records, substantially improving user efficiency in locating business information. The portal aids the management of the change journey by seamlessly routing users to the correct data following its migration. High performance. Delivered. Accenture Insurance Data Factory provides an innovative approach that realizes end-to-end migration cost savings of up to 75% (compared with a conventional approach), by: Driving down data cleansing activities required ahead of migration; Simplifying product configurations required in strategic systems to service policies and claims post-migration; Enabling realization of TCO savings more swiftly, related to system decommissioning, by allowing greater parallel migration activity and a reduced overall migration timeline. 75% QBE: Up to 75% of migration costs were saved within the framework of a decommissioning program 1 1 compared with a conventional approach 5

7 The Client Generali Group is one of Europe s largest insurance providers and the biggest European life insurer. With a 2009 total premium income of more than $95 billion, it is also one of the world s top asset managers with assets totaling more than $544 billion in 2009, and a unique real estate operator with a property portfolio of more than $33 billion. Founded in 1831 in Trieste, Italy, the company has 85,000 employees worldwide and 70 million clients in 68 countries. Business challenge In a drive to focus on efficiency and cost containment while sustaining growth, Generali Group acquired in 2004 Zurich Financial Services Group and Continent in France, prompting a need to consolidate their existing operations. Generali chose Accenture to work on the post-merger integration to achieve high quality results with a minimal impact on the smooth-running of its daily operations. How Accenture helped Accenture used the Accenture Insurance Data Factory (IDMF) to: Merge the property and casualty systems of Zurich and Continent Systems into the Generali systems policies were migrated from the two separate source systems in less than a year and a half from the commencement of the project to the full decommissioning of the existing systems; Rationalize Generali s healthcare systems, which involved eight migrations of more than 100,000 individual and group policies and linked payments both customized and standard, from two existing systems to three target systems in an 18-month program; Rationalize Generali s life insurance systems, which involved more than 12 distinct portfolios with nearly 400,000 individual and group policies being migrated to six target systems, including a Business Process Outsourcing solution for the management of more 100,000 closed books. The four-year program included 11 separate migrations. What s more, Generali was not required to divert resources and energy from new product development to oversee the integration project, since the Accenture Insurance Data Factory converted all the records, rapidly and accurately. Accenture Insurance Data Factory delivered an exceptional service in a rapid timeframe, said Beatrice Honnore, Director of P&C and Personal Insurance Business Analysis, Generali Group, France. Above all, we were able to continue to operate our business seamlessly; as a company that handles seven million clients, making sure we could maintain business as usual was essential to our overall performance. High performance. Delivered. With an ever-increasing demand for data and an economic climate that places a strain on scarce resources, the benefits are clear for employing data migration experts enabled by an automated toolset to develop migration routines efficiently. Using the Accenture Insurance Data Factory, organizations can focus on delivery of a new platform, align their resource plans to meet the critical needs of the business and, ultimately, achieve high performance. Business as usual for Generali Group 6

8 Achieving high performance To learn more about Accenture Software for Insurance, Accenture Insurance Data Factory or how our product, policy and billing services can help insurers achieve high performance, contact us. North America Geraldine Hamilton IDMF PreSales Robert LaPorta United Kingdom, Ireland and South Africa James Harris Europe and Latin America Pierre Hemard About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 281,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, Its home page is Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is Asia Pacific Australia/New Zealand Gerard Germain gerard.germain@accenture.com Global François Pakey francois.pakey@accenture.com Copyright 2014 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture