G-Cloud IV Services Service Definition Accenture Mobility Services

Transcription

1 G-Cloud IV Services Service Definition Accenture Mobility Services 1

2 Table of contents 1. Scope of our services Mobility Services in Detail Approach Assets and tools Pricing Contacts About Accenture

3 1. Scope of our services This document describes Accenture s Mobility Services, and should be read in conjunction with the associated Government Cloud IV Services documentation. Accenture Mobility is focused on helping its clients achieve breakthrough growth throughout the rapidly changing mobile ecosystem. Accenture Mobility offers five mobility services: Service Mobility Consulting Mobility Software Services - Applications Mobility Software Services - Devices & Platforms Mobility Managed Services Mobility Business Integration Services Description Management and technology consulting services to help our clients develop mobility strategies, mobility business and technology plans and design mobility solutions to drive additional enterprise and customer value. Software development services for mobile applications including custom, packaged, and hosted client, client/server and cloud based solutions with support for all leading high-level operating systems (HLOS) and cloud platforms. A range of embedded software services for clients to enable a product or device containing embedded software, such as mobile phones, vehicles, industrial solutions, household appliances or consumer electronics. Services include advanced embedded software engineering, device tuning, testing, certification, diagnosis and resolution of errors. A managed-service platform for clients to launch and scale vertical mobility offerings quickly on a variable cost, transaction model basis. This platform offers dramatic reduction in complexity through pre-integration with leading network operators, device manufacturers, business partners and developers. Integrated business and technology mobility services through a vertical or functional domain. This service provides large scale, integrated solutions utilizing the full complement of Accenture Mobility offerings to service the enterprise mobility needs of our clients (e.g., business to employee, business to business and business to business to consumer solutions). Accenture s industry knowledge and mobility computing expertisetogether with the tried and tested Accenture methodologies and knowledge in software delivery provides the ideal balance to ensure a thorough assessment and implementation of Mobility solutions. Accenture Mobility A global practice of over 3000 resources 100 clients across more than 400 projects According to Forrester From its global user experience practice with portable usability testing labs to design, architecture, security, and implementation consultants to its test factory and innovation centres around the world, Accenture Mobility has a wide range of prebuilt and custom-made solutions. Offers global scope and coverage Over 200,000 employees around the world and serves clients in more than 120 countries 3

4 The Forrester Wave : Enterprise Mobility, Q IDC Marketscape Enterprise Mobility Consulting Mobility Services in Detail Mobility Consulting Mobility consulting services may include market assessment and sizing, competitive assessments, organisational mobility planning and design, vertical mobility offering evaluation and design, mobility channel design, employee needs assessment, mobility application architectures/blueprints, mobility technology and device planning. Mobility Strategy and Planning Service Mobility Strategy Consulting Services help Accenture clients develop mobility strategies and accompanying mobility business and technology plans to drive additional enterprise and customer value. Mobile strategy project approach Enterprise mobility trends analysis Mobility frameworks Project work plans Application development management and project estimating tools Project roadmaps Enterprise mobility visions Revenue: Use multiple channels to help in increasing revenue opportunities Reuse: Leverage technology investments by extending existing applications Productivity: Help increase effectiveness and productivity Quality: Help improve quality of information through automation and more timely communication Satisfaction: Help increase customer satisfaction through improved responsiveness 4

5 Mobility Software Services Applications Mobility Software Services are often provided in combination with Accenture Mobility Consulting as part of a broad mobility strategy and planning effort. Mobility Software Services provides Custom Mobile Application Development, Application Factory, Mobile Application Testing and Enterprise User Experience. Custom Mobile Application Development Service Custom mobile application development combines leading-edge commercial and custom applications, middleware, and platforms so organisations can deploy secure and easy-to-manage mobile functionality. Accenture s App Factory for custom app development can be deployed where a more industrialised approach is necessary. The Accenture application factory addresses key market challenges across people, process and infrastructure/tools. Device/platform requirements are addressed by a pool of advisors (application architects, UX/UI designers, test automation experts, etc.) and cross-platform skilled engineers with excellent skills in application development. Custom Application Development Mobile delivery methodology (distributed agile) Mobile architecture frameworks, tools and accelerators User experience prototyping approach Mobile testing capability across device, carrier, platform Mobile platform-agnostic approach (native or browser based) Application Factory Experienced application engineers with deep multi-platform skills, combined with industry background in product R&D for multiple handset ecosystem players User Experience services support the entire life cycle from end user evaluation and design to postdevelopment usability testing Porting guidelines and design considerations to address porting from desktop environment to multiple mobile platforms Solution accelerators including multi-platform development tools and in-house-built component libraries Emphasis on distributed agile methodology Flexible resourcing: Scale and flexibility in quick ramp-up Productivity and speed: Help increase productivity and reduce time to market Flexible (agile) processes: Well-defined process and associated templates, tools for setup and operation in a geographically distributed delivery model. Ideally suited for changing application requirements and roadmap. Certification-ready apps: Application design and development tuned to address disparate certification needs posed by certification bodies, application stores, etc. (e.g., WAC, itunes online store) Mobile Application Testing Service Accenture mobile application testing brings together Accenture s excellent knowledge of the enterprise, experience in mobile technologies and strong end-to-end testing practices to help all organisations fast-track mobility deployments. Test strategy consulting for the rapidly changing device landscape and growing complexities of mobile application testing Mobile Application Test Laboratories with a large range of mobile devices across platforms and operating systems, hosted across the globe and constantly including new devices Powerful test framework for enabling remote access to devices, operating offshore test centre s, simulating network conditions and automating test execution 5

6 Test specifications for enterprise mobile applications across industry segments (e.g., banking, retail, insurance, health) with test libraries to enable fast project start-up End-to-end testing approach to cover all aspects of mobile application testing (e.g., functionality, security, reliability, device compatibility) Application store pre-certification Experienced test teams to help confirm defect-free deployments and a smooth rollout Accenture Delivery Methods for Testing provides a robust framework designed to ensure quality in testing, meet launch timelines and manage costs Risk reduction: Helping to confirm quality, safety and reliability of mobile applications, crucial for productivity (B2E) and brand value (B2C) Manage device proliferation: Ensuring mobile applications are future safe and backward compatible to devices, platforms and operating systems Business-driven testing: Reporting on quality using advanced metrics Faster time-to-launch: Help in reducing time from concept to launch Flexibility: Through operating a dedicated Testing Centre of Excellence within client or Accenture premises, hosting a mobile application testing service or providing test capacity with convenient business models Mobility Managed Services A managed-service platform for clients to launch and scale vertical mobility offerings quickly on a variable cost, transaction model basis. Mobile Device Management with Enterprise Application Catalogue (Managed Service) A ready-to-use, hosted service that allows clients to more securely manage enterprise users mobile devices and to distribute enterprise mobile applications directly to enterprise users devices from a central location. The service can use any of three market-leading tools to meet the company s specific requirements. This service can include Mobile Device Management as part of the end to end solution. (See Mobile Device Management section below) Deployment of service within two weeks Mobile application discovery and distribution Multiple platform support User authentication for app installation Over-the-air app installation, configuration, and updates Over-the-air app removal and device wipe End-to-end application and device management Managed service Leverage consumer spending to increase mobility, productivity and employee satisfaction Company-specific application catalog Security configuration based on policies Improve data security Update apps remotely Trustworthy devices Mobile Device Management A toolset provided as part of the Enterprise Application Catalog Service that offers enterprise level deployment and management of mobile devices. The service centrally controls the asset, security, software, configuration and other attributes specific to disparate devices. 6

7 Device ownership linked to CRM database Batch provisioning Rule-based management policies Standardised hardware and embedded software versions Over-the-Air firmware installation, configuration, updates and device lock Secure authentication and authorisation of use Multiple device support This service can help clients to optimise usage and functionality of mobile device communications while reducing overall cost of ownership. Enforce enterprise mobility and security policy Simplified, centralised device management Reduce cost of deployment, operations and inventory control Usage accountability Improve time-to-deployment of new devices Mobile Device Connectivity Mobile device connectivity provides the ability to connect, control and track devices. Connect includes a set of functions to provision, connect to and communicate with devices on wireless networks. Control adds the capabilities to remotely command and control these devices. Track supports geo-fencing and other tracking functions. Connect Manual and bulk provisioning Auto-detect and self-provisioning Authentication and authorisation Portal access Control Start/stop/resume/ping Diagnose/disable Set/update configuration Set/receive alerts Threshold monitoring OTA software Track Locate device Set/reset geo-fence Centralised portal to view and monitor devices Reduced cost of remote device operations Timely data retrieval and device control Preemptive and preventive maintenance Connected Vehicle A service to seamlessly manage commercial fleets and individual vehicles. The solution can integrate with a mix of OEM onboard units (OBU) or aftermarket solutions and provides simple tracking services all the way to complex user-based insurance schemes. Vehicle tracking Theft detection and management 7

8 Crash detection GIS and geo-fencing Real-time driver coaching Index-based data analysis Speed index Green index Risk index Onboard data encryption privacy Device communication manager Dashboard management console (PAYD) report Proven solution with quick time to market Hardware agnostic Patent-pending driver coaching and embedded user-based insurance protecting driver privacy Service can evolve with the maturity of clients and user from very simple to more advanced Single-point-of-contact solutions integrating hardware, data and service Mobility Enterprise Integration Services Integrated business and technology Mobility services through a vertical or functional domain. This service provides large-scale, integrated solutions utilising the full complement of Accenture Mobility s offerings to service our client s enterprise mobility needs (e.g., business to employee, business to business, and business to business to consumer solutions). Our Managed Services include Workforce Management and Sales Force Automation. Workforce Management & Process Automation Workforce management helps organisations improve the efficiency of their distributed field force employees or contractors through business process reengineering, cultural change, organisational structure, performance management and workforce management tools. It allows team members access to key resources, allowing them to perform critical functions, including accessing client information, checking and updating history and status reports. Fully integrated and managed service offering a single monthly price per technician, with maintenance and management included Provides all required management and planning, as well as scheduling, dispatching and training components Remote data management Provides easy management of third-party field resources Numerous interfaces for extending and consolidating workforce information with enterprise systems Standard deployment requires just six weeks Access key client information at point of need Allow sharing of activity, calendar and workflow data Create/Track activities Provide real-time intelligence: Enable dispatchers to revise job allocations based on field worker s actual location and job status Extend the back office: Give technicians and supervisors access to back-end systems from the field Deploy supervisors: Enable supervisors to bring their expertise into the field, by allowing them to monitor field workers while on the go Reduce travel times: Free technicians from having to collect and return printed job assignments from an office or depot Increase data quality: Allow technicians to enter and validate data at work sites, avoiding the wasted time and errors associated with later digitising of information recorded on paper forms 8

9 Flexibility: Transcend the artificial structures and silos imposed on work processes by legacy systems Increase productivity and efficiency Reduce costs Increase customer responsiveness More customer insight Better image with customers Regulatory adherence 9

10 2. Approach Accenture s Mobility Services are based on Accenture s field tested methodology for delivering software application assessments and implementations. This includes a series of toolkits and templates for all phases which have been developed with clients in numerous industries from across the world. Accenture has a global certification strategy which sets corporate direction on standards identified as being particularly critical. These have resulted in certifications for CMMI for Development (CMMI -DEV), ISO9001, ISO27001, ISO20000, BS25999, and Lean Six Sigma, and ITIL. Certified to ISO 9001, Accenture s Quality Management System (QMS) conforms to quality management controls within methodologies such as PRINCE 2, MSP, COBIT and ITIL 3. The QMS process has been integrated within Accenture s core delivery methodology, Accenture Delivery Methods (ADM), which also complies with ISO 9001 and CMMI. ADM provides a well-established set of internal controls, and has been refined over years of experience, to drive quality and timely delivery on all engagements. The method has been extended, via ADM for Distributed Agile Mobility, to cover the unique demands of mobility projects. 3. Assets and tools Accenture uses a field tested set of industry standard processes, tools and methodologies, known as the Accenture Delivery Method (ADM), which is used for the planning, delivery, development and deployment of solutions and projects. Figure 1: ADM for Custom Development 10

11 The ADM has been developed further to provide a proprietary agile software delivery approach known as ADM for Distributed Agile to deliver mobile application development projects. Below is a list of some of the methodologies and processes followed: Phase Methodologies & Guidelines Outputs Solution Planning Program and project Master project plan management Project governance Distributed solution development and checkpoint processes Allowed devices, platforms and application styles User Experience UCD model Storyboards User story Wireframes Design Council Double Diamond framework Personas, creative designs, UI styles UI style Graphic libraries Design Mobile architecture Application and Mobile platform design & code technical architecture. Component libraries & server-side services. Code component design Build Agile delivery Sprint plans and deliverables Product backlogs Test Mobile Application Test for Enterprises (MATE). Test cases, scripts, reports ROSA test framework App review, usability App review and compliance checklists & compliance review reports Support Deployment and support SLA reports Change enablement On-going support Application Factory Model App factory model Tools, assets, Graphic libraries, reusable mobile services, Crossplatform tool choices processes 4. Pricing Please refer to the associated Pricing Document relevant for this Service. 5. Contacts Simon Mitchell (Accenture Health & Public Services Sales Lead) 11

12 Telephone: Ben Salama (Accenture Mobility Services UK and Ireland Lead) Andy Bush (UK Lead, Accenture Mobility Health and Public Service) 6. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 269,000 people serving clients in more than 120 countries. Combining excellent experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, We have five industry-focused Operating Groups (OGs) including Health & Public Service, Communications Media & Technology, Financial Services, Products and Resources and these are supported by three Growth Platforms: Management Consulting, Technology and Outsourcing. 12

13 Copyright 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Copyright 2012 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 13