Restore Frequently Asked Questions
Contents How do I restore my data?...3 Performing a Restore Using the Restore Tab...3 Using the MozyPro Virtual Drive...4 Right-Click Restores...4 Restoring From the Web...5 Restoring Files from the Web Using the File System...5 Restoring Files from the Web Using Backup Sets...6 Downloading Restored Files...7 Decrypting Restored Files Using Your Own Private Key...8 Restoring From DVD...9 Restoring files across multiple DVDs...9 Decrypting Restored Files Using Your Own Private Key...10 How do I migrate from one computer to another?...12 Where do I put my restored files for common applications?...13 Why can't I see my deleted files when doing a Web restore?...14 How do I change the date for the files I want to restore?...15 How do I restore Microsoft Exchange...16 Restoring Microsoft Exchange Server Data...16 How do I restore Microsoft SQL databases?...18 Restoring Microsoft SQL Server Data...18 How do I restore other VSS data?...19 Restoring Active Directory and SYSVOL Data...19 Restoring COM+...20 Restoring the Registry...20 7zip diagnostic window appears...21 "Not a valid win32 application error" appears...22 ii Restore Frequently Asked Questions
How do I restore my data? There are five ways of restoring your data: Performing a Restore Using the Restore Tab on page 3 Using the MozyPro Virtual Drive on page 4 Right-Click Restores on page 4 Restoring From the Web on page 5 Restoring From DVD on page 9 Performing a Restore Using the Restore Tab You can restore files from the MozyPro Configuration window. Figure 1: Restore Tab 1. In the left panel, select the backup set from which you want to restore files. 2. In the right panel, select the file or files you want to restore. 3. Click Browse to select the destination folder for your restored files. a) When the Browse window appears, navigate to the desired folder. b) Alternately, create a new folder by clicking Make New Folder, then specify the name of the new folder in the appropriate field. c) Click OK to return to the Configuration window. 4. Select whether you want to overwrite existing files or rename files if they already exist. 3
5. Click Restore Files. The Status window appears with the restoration progress. Figure 2: Status Window Using the MozyPro Virtual Drive 1. To access the My Computer window: Use either the Start menu or your desktop icon to navigate to My Computer (Computer for Vista users) Right-click on the Start button, click Explore, then click My Computer (Computer for Vista users). 2. When the file listing appears, select MozyPro Remote Backup. 3. Navigate to the folders and files you want to restore. You might need to select from a number of different dates and times of backed up files. 4. Select the most recent or the specific files you require. 5. Right-click on the folder or file and select Restore from the drop-down menu. 6. (Conditional) If, in the case of a corrupted file, a file by that name exists on your local drive, either overwrite or rename the file when prompted by MozyPro. If you know the file is corrupted and would like to overwrite the file, click Overwrite. If you are unsure, click Rename and rename the file. Be sure to keep track of the new file you created. The Status window shows you the progress of your file restore. Right-Click Restores The right-click restore allows you to right-click in a Windows Explorer window or My Computer window and select the files to restore. The right-click restore is the simplest and most efficient way for Windows users to perform a restore for a small number of files in the event of accidental loss, deletion, or corruption. 1. To access the My Computer window: Use either the Start menu or your desktop icon to navigate to My Computer (Computer for Vista users). Right-click on the Start button, click Explore, then click My Computer (Computer for Vista users). 4 Restore Frequently Asked Questions
2. Navigate to the folder you want to restore the file or folder to. 3. Select one of the following options: To restore all files and folders in the folder, right-click an open space in the Windows Explorer window or My Computer window, then click Restore Files in Folder. To restore an older version of a file, right-click the file, then click Restore Previous Version. 4. Select the file versions you want to restore from the list of versions, then right-click the selected files or folders. 5. Select one of the following options: To restore the files or folders to the same location click Restore. To restore the files or folders to a new location, click Restore to. 6. (Conditional) If you clicked Restore, and the file already exists, you must select whether you want to Overwrite, Rename, or Cancel the restore. If the file or folder you are restoring was not in the same location, the file is simply restored. If you clicked Restore to, the Restore File As window displays. 7. Browse to the location where you want to save the file, then in the File name field, type a name for the file. 8. Click Save. Restoring From the Web When you perform a Web restore, your restored files are only available to download for 7 days. Once those 7 days expire, the files are no longer available for download. Additionally, once you download the files the first time, they are no longer available for download. Once your restore request has expired, you can peform another restore request. When you restore files from the Web, you have the option of downloading the files or paying to have the restored files copied to DVDs and shipped to you. 1. In your browser's address bar, type https://mozy.com/login, then press Enter. Replace subdomain with your subdomain. 2. Click the name of the computer from which you want to restore files. 3. Click Restore Files in the upper right corner. 4. From the Restore Options page, scroll down to Web Restores or DVD Restore, then click Choose Files to Restore. You have the option of selecting files and folders to restore in two different ways: Restoring Files from the Web Using the File System on page 5 Restoring Files from the Web Using Backup Sets on page 6 Restoring Files from the Web Using the File System When you restore files using the file system view, you have to select files and folders to restore according to how they are arranged on your hard drive. 1. In the drop-down menus in the top-right corner of the page, select the date and time that correspond to the backup you want to restore. 5
2. Click the folder containing the files you want to restore. 3. Select or deselect individual files, if necessary. To select all the files, click the checked check box above the top of the file list. To deselect all the files, click the empty check box above the top of the file list. Figure 3: Selecting Files 4. Click Continue. After you click Restore Files, an email is sent to you letting you know that your restore is complete. Depending upon how many files you have to restore, it make take significant amount of time for you to receive the email. If you selected Web Restore, your email includes a link to use when retrieving your restored information. Your files will be available for download for 7 days. For information on downloading the restored files, see Downloading Restored Files on page 7. Restoring Files from the Web Using Backup Sets When you restore files using backup sets, you can select files to restore according to the file type. For example, you could restore all word processing files at once. 6 Restore Frequently Asked Questions
Figure 4: Selecting Backup Sets 1. In the drop-down menus, select the date and time that correspond to the backup you want to restore. 2. Select the backup set you want to restore. 3. (Conditional) Select or deselect individual files, if necessary. To select all the files, click the checked check box above the top of the file list. To deselect all the files, click the empty check box above the top of the file list. 4. Click Continue to start the restore process. 5. Select between the free Web download of your restored content or a DVD version that can be sent to you via FedEx. Note: The second option includes a processing and shipping cost. After you click Restore Files, an email is sent to you letting you know that your restore is complete. Depending upon how many files you have to restore, it make take significant amount of time for you to receive the email. If you selected Web Restore, your email includes a link to use when retrieving your restored information. Your files will be available for download for 7 days. For information on downloading the restored files, see Downloading Restored Files on page 7. Downloading Restored Files Before you download the restore request, it is suggested you use a download manager, such as the one included with Firefox, if you are downloading a large restore request. 1. Click (or copy and paste) the link from your restore email into your Web browser. 2. If required, log in using your user name and password. 3. Click Download File. 4. When the pop-up window appears, you may either open the file immediately then save it, or save it right away to disk (recommended). Note: If you selected to use your own encryption key, the files are encrypted.if this is the case, it is not recommended that you open the file. You will need to decrypt the files before you can view your 7
files. See Decrypting Restored Files Using Your Own Private Key on page 10 for information on how to decrypt your data. If you used Mozy encryption, you are safe to open your files. If you encrypted your data using your own key, you need to decrypt the data using the MozyPro Decrypt utility. The decrypt utility will automatically unzip your files for you. For additional information, see Decrypting Restored Files Using Your Own Private Key on page 10. Decrypting Restored Files Using Your Own Private Key If you opted to use your own private key during registration, you must either have the saved key file from when you installed the program or remember the password you used. 1. Log in at https://mozy.com/login. Replace subdomain with the subdomain for your account. 2. Click the name of the computer whose files you restored. 3. Click the Crypto Utility link to download the crypto utility. 4. Save the file to a location you will remember later (such as your Desktop). 5. Click on the Crypto Utility icon to run the program. Figure 5: Cypto Utility 6. Select from one of the following key options, then click OK. Option Description Enter Key Import Key Enter the password phrase you used to create your personal key. Specify the location of the key you saved locally during the installation. 7. In the Source Folder, specify the folder where you saved your downloaded files. 8. Specify the folder where you want to place the decrypted files in to the Destination Folder field. The Source and Destination folders cannot be in the same path. 9. Click Decrypt to decrypt the files. 8 Restore Frequently Asked Questions
The files are decrypted to the specified destination folder. Restoring From DVD When your files are copied to DVD, the DVD contains a copy of the directory structure that was backed up to Mozy's servers. Where your files were located on your hard drive is where they are located on the DVDs. 1. Insert the DVD into your DVD drive. 2. Select one of the following options: In Windows, click Start > My Computer, then double-click your DVD drive. For Mac, click Finder in the Dock, then click your DVD drive. 3. Browse to the location of the files you want to restore. 4. Select the file or files to restore. If you want to restore more than one file, hold down the Ctrl key while you click the files to restore. This highlights all the files you selected. 5. Right-click the selected file or files, then click Copy. 6. In the My Computer window for Windows or the Finder window for Mac, browse to the location on your hard drive where you want to restore the files to. 7. Right-click in the window, then click Paste. If the files no longer exist, the files are copied to the location. If the files already exists, you will need to select whether you want to replace the existing files. If you have Windows Vista, you can also select to copy the files and rename the files you are copying. In addition, before you restore, you should close all applications that might be using the restored files. Restoring files across multiple DVDs. If you your files are large, it is possible for your files to span across multiple DVDs. If this is the case, you need to copy the files locally, then use 7-Zip (included with your files) to merge the files back into one file. 1. Insert a DVD into the DVD drive. 2. Select one of the following options: Download and install the 7-Zip application to unzip the files. You can download the 7-Zip application at: http://sourceforge.net/project/downloading.php?groupname=sevenzip&filename=7z457.msi&use_mirror=superb-east. If you are restoring your files to a Mac, the default archive program can unzip the files. To proceed without installing 7-Zip, skip to step 4. 3. Follow the onscreen instructions for installing 7-Zip. Once you have installed 7-Zip, you are ready to start copying the files from the DVD to your hard drive. 4. Select the restore file; it should be labeled restore.7z.00#, where # is the number of the file in the set. 5. Right-click the restore file, then click Copy. 6. In the My Computer window for Windows or the Finder window for Mac, browse to the location on your hard drive where you want to restore the files. 9
When restoring files that span multiple DVDs, the restore files must be copied to the same folder on the local hard drive. 7. Right-click in the window, then click Paste. 8. Double-click the restore.7z.001 file to launch the extraction application. For Windows, the extraction application should be 7-Zip. For Mac, the files should start to extract without an additional application. In this case, you can skip the remaining steps. If you are using 7-Zip, you might need to select the 7-Zip application as the default application for opening the restore.7z.001 files. a) Double-click the restore.7z.001 file. b) Select Select the program from a list, then click OK. c) Click Browse, then double-click the 7-Zip folder. d) Click the 7zFM.exe program, then click Open. e) Select Always use the selected program to open this kind of file. f) Click OK. 9. In 7-Zip, click Extract to begin extracting the files. 10. In the Extract to field, specify the location to extract the files to, then click OK. 7-Zip extracts the files from all the restore.7z.00# files in the directory automatically. Once your files have been extracted, your backup files have been successfully extracted. You then need to copy the files to the location where you want to restore the files. Decrypting Restored Files Using Your Own Private Key If you opted to use your own private key during registration, you must either have the saved key file from when you installed the program or remember the password you used. 1. Log in at https://mozy.com/login. Replace subdomain with the subdomain for your account. 2. Click the name of the computer whose files you restored. 3. Click the Crypto Utility link to download the crypto utility. 4. Save the file to a location you will remember later (such as your Desktop). 5. Click on the Crypto Utility icon to run the program. 10 Restore Frequently Asked Questions
Figure 6: Cypto Utility 6. Select from one of the following key options, then click OK. Option Description Enter Key Import Key Enter the password phrase you used to create your personal key. Specify the location of the key you saved locally during the installation. 7. In the Source Folder, specify the folder where you saved your downloaded files. 8. Specify the folder where you want to place the decrypted files in to the Destination Folder field. The Source and Destination folders cannot be in the same path. 9. Click Decrypt to decrypt the files. The files are decrypted to the specified destination folder. 11
How do I migrate from one computer to another? Often, when you purchase another computer you want to migrate the data from an older computer to the new one. Mozy provides an easy way to accomplish this by restoring your data from one computer to another. One of the easiest ways to do this without having to reinstall MozyPro is to peform a Web restore. A Web restore allows you to log in to your account online and select the files you want to restore. You can then download your files over the Internet or purchase a DVD restore. Note: When you restore files, you are not restoring the application, but the data that is associated with that application. For example, you would have to reinstall Microsoft Outlook manually, but then you would restore the PST file that Outlook uses to store its data. For information on performing a Web restore, see: Restoring From the Web on page 5. Additionally, you can migrate the data from within the MozyPro client. When you install the MozyPro client on the new computer, if you use the same license key and email to activate the client, your old computer is automatically replaced with the new computer. You can then use the Restore tab in the Configuration application to restore your files. Once your old computer data is reassociated with your new computer, files that have been previously backed up do not need to be backed up again because they are already on Mozy's servers. You can backup files as usual, and restore files as usual through the client. For information about peforming a restore from within the client, see:performing a Restore Using the Restore Tab on page 3. 12 Restore Frequently Asked Questions
Where do I put my restored files for common applications? Often, when people restore data for commonly used programs, such as Microsoft Outlook files, they don't know where they should restore the files to. Most of the time, where you restore the files is not important. You can restore the files anywhere the application has access. Most of the time, you have to point the application to the location where the file was restored. Programs often have a File > Open menu to open files that are needed for the application. When you restore your files, you can click File > Open and point the application to the location where you restored the files. In addition, when you perform a restore, MozyPro typically restores the files to their original locations. However, if you are doing a Web restore, the files in the zipped file have the same directory structure as your hard drive. This means you can browse the directory structure of the restore files and browse the directory structure of your hard drive and see how they are identical. Then you can copy the files from the restore location to the original folder. For example, to restore a document to your documents directory, you would follow the following procedure: 1. From the Web restore interface, you would select the file to restore, then click Restore. 2. Download the restore request. 3. Open the restore request file. 4. Copy the files to where you want to restore the files on your local hard drive. For complete instructions on how to do a Web restore, see: Restoring From the Web on page 5 The files within the restore request have the same directory structure that existed when the file were backed up originally. From here you can follow the directory structure on your local hard drive to copy the files to the correct location. For instructions on where you need to restore your data for a particular software package, refer to the documentation for that product. 13
Why can't I see my deleted files when doing a Web restore? When selecting files for a Web restore, deleted files are not displayed by default. To view the files you deleted, you have to change the date to the date when the deleted file was last backed up. Once you change the date to the last backed up date for the file, it appears in the list of files you can restore. To change the date, see:how do I change the date for the files I want to restore? on page 15. 14 Restore Frequently Asked Questions
How do I change the date for the files I want to restore? When you restore files from the client restore or the Web, you have the option of selecting the date of the files and folders you want to restore. 1. In the drop-down menus in the top-right corner of the page, select the date and time that correspond to the backup you want to restore. 2. Once you have selected a date, select the files and folders you want to restore. Note: If you already selected some files and folders, you need to select them again. 15
How do I restore Microsoft Exchange MozyPro backs up Exchange using the Microsoft's volume shadow services. This allows Mozy to backup Exchange without having to stop the services. Mozy also uses Microsoft volume shadow services to restore the data. For detailed instructions, see: Restoring Microsoft Exchange Server Data on page 16 Restoring Microsoft Exchange Server Data Before you restore the Microsoft Exchange data, you must dismount all mailbox stores. 1. Open the Microsoft Exchange System Manager and navigate to the Servers folder. 2. Expand each storage group. 3. For each mailbox store, right-click the mailbox store, then click Dismount Store. Once each mailbox store has been successfully dismounted, you are ready to perform the restore. 4. Right-click the MozyPro icon in the system tray, then click Status. The Status window appears. 5. Click Restore Files. The MozyPro Configuration window appears. 6. Click VSS Restore. 7. Select the VSS: MS Exchange Server backup set. Caution: Selecting the Authoritative Restore forces the restored directory database to be replicated to other servers on the domain after the backups have been restored. 8. Select the method used to access the backup set: Download files from MozyPro Remote Backup Server. Use previously downloaded web restore or files copied from DVD restore. 9. If you select to use a previously downloaded restore, browse to the location where either the files or the DVD is stored. 10. Click Next. The VSS downloading window appears. 11. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. Once the restore has been completed, all mailbox stores need to be mounted. 12. Open the Microsoft Exchange System Manager and navigate to the Servers folder. 13. Expand each storage group. 14. For each mailbox store, right-click the mailbox store, then click Mount Store. 16 Restore Frequently Asked Questions
Note: If configuring MozyPro to back up a Microsoft Exchange Server residing on the same hardware as the domain controller, it is important to select the check boxes for VSS Active Directory and Windows File Replication Service (SYSVOL) backup sets from the configuration module. 17
How do I restore Microsoft SQL databases? MozyPro backs up Microsoft SQL using the Microsoft's volume shadow services. This allows Mozy to backup SQL without having to stop the services. Mozy also uses Microsoft volume shadow services to restore the data. For detailed instructions, see: Restoring Microsoft SQL Server Data on page 18 Restoring Microsoft SQL Server Data 1. Click Start > Run, type Service.msc, then click OK. 2. Right-click the SQL Server service, then click Stop. Note: Do not stop the SQL Server VSS writer process. 3. Right-click the MozyPro icon in the system tray, then click Status. The Status window appears. 4. Click Restore Files. The MozyPro Configuration window appears. 5. Click VSS Restore. 6. Select the VSS: MS SQL Server backup sets that need to be restored. 7. Select the method used to access the backup set: Download files from MozyPro Remote Backup Server. Use previously downloaded a Web restore or files copied from DVD restore. 8. If you select to use a previously downloaded restore, browse to the location where either the files or the DVD is stored. 9. Click Next. The VSS downloading window appears. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. 10. Click Start > Run, type Service.msc, then click OK. 11. Right-click the SQL Server service, then click Start. 18 Restore Frequently Asked Questions
How do I restore other VSS data? If you have server license, and you backed up VSS data such as Microsoft SQL Server, Microsoft Exchange Server, Active Directory, and the Windows File Replication Service (for example, SYSVOL), you can use the VSS Restore to recover this data. Important: This functionality is only available with a MozyPro server license. The process for restoring VSS data is slightly different depending upon the type of data you are restoring. For information on performing the following VSS restores: Restoring Active Directory and SYSVOL Data on page 19 Restoring COM+ on page 20 Restoring the Registry on page 20 Restoring Active Directory and SYSVOL Data Before restoring data to Active Directory and SYSVOL, you must restart the server in Directory Service Restore mode. 1. Reboot the server. 2. During the reboot process, press and hold the F8 key on the keyboard. 3. When the Windows Advanced Options menu displays, select Directory Services Restore Mode, then press Enter. 4. When the Authentication window appears, log in as the local administrator. Once you have restarted the server in Directory Services Repair mode, you are ready to begin the restoration process. 5. Click Start > All Programs > MozyPro > MozyPro Status. 6. Click Restore Files. The MozyPro Configuration window appears. 7. Click VSS Restore. 8. Select VSS Active Directory and SYSVOL. Caution: When you select the Authoritative Restore, Windows causes Active Directory to replicate and overwrites objects and object trees of objects to all domain controllers in the domain. 9. Select the method used to access the backup sets: Download files from the MozyPro Remote Backup Server. Use previously downloaded Web restore or files copied from DVD restore. 10. If you select to use a previously downloaded restore, browse to the location where either the files or the DVD is stored. 11. Click Next. 19
The VSS downloading window appears. 12. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. After successfully restoring Active Directory and SYSVOL, restart Windows Server in normal mode, then log in as the domain controller Admin. Restoring COM+ 1. Right-click the MozyPro icon in the system tray, then click Status. The Status window appears. 2. Click Restore Files. The MozyPro Configuration window appears. 3. Click VSS Restore. 4. Select the VSS: COM+ backup set: Download files from MozyPro Remote Backup Server. Use previously downloaded web restore or files copied from DVD restore. 5. If you select to use a previously downloaded restore, browse to the location where either the files or the DVD is stored. 6. Click Next. The VSS downloading window appears. 7. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. Once you have completed the restore, you must restart Windows for the restore to take effect. Restoring the Registry 1. Right-click the MozyPro icon in the system tray, then click Status. The Status window appears. 2. Click Restore Files. The MozyPro Configuration window appears. 3. Click VSS Restore. 4. Select the VSS: Registry backup set: Download files from MozyPro Remote Backup Server. Use previously downloaded web restore or files copied from DVD restore. 5. If you select to use a previously downloaded restore, browse to the location where either the files or the DVD is stored. 6. Click Next. The VSS downloading window appears. Once the data has been downloaded, the VSS writer automatically copies the files to the correct locations. Once you have completed the restore, you must restart Windows for the restore to take effect. 20 Restore Frequently Asked Questions
7zip diagnostic window appears When you try to unzip your downloaded files using Windows, the 7zip diagnostic window appears, stating that a certain number of files couldn't be opened. This is usually caused by Windows having troubles with long file names. The total length of the file name needs to be less than 256 characters. To resolve the problem: 1. Download and install the 7zip application. You can download 7zip at: http://downloads.sourceforge.net/sevenzip/7z457.exe 2. Once you have installed 7zip, extract the files using 7zip instead of the Windows default extraction utility. 3. Extract the files from the root directory. For example, C:\ instead of C:\Documents and Settings\Username\My Documents\ 21
"Not a valid win32 application error" appears If you receive a error message stating Not a valid win32 application, it usually means the files have not download fully. To resolve the problem: 1. Mozy suggests that you use a browser with a download manager such as Mozilla Firefox or Flashget (http://www.flashget.com) to download the files. 2. When prompted to Save or Run the download files, make sure you select to Save the file. This allows the file to download completely before you attempt to open the file. 22 Restore Frequently Asked Questions