Victorian Purchasing Guide for BSB Business Services Training Package Release 2

Victorian Purchasing Guide for BSB Business Services Training Package Release 2 April 2016

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State of Victoria (Department of Education and Training 2016 Copyright of this material is reserved to the Crown in the right of the State of Victoria. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Australia licence (http://creativecommons.org/licenses/by-nd/3.0/au/). You are free use, copy and distribute to anyone in its original form as long as you attribute the Department of Education and Training (DET) as the author, and you license any derivative work you make available under the same licence. Disclaimer In compiling the information contained in and accessed through this resource, DET has used its best endeavours to ensure that the information is correct and current at the time of publication but takes no responsibility for any error, omission or defect therein. To the extent permitted by law DET, its employees, agents and consultants exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on the information contained herein, whether caused or not by any negligent act or omission. If any law prohibits the exclusion of such liability, DET limits its liability to the extent permitted by law, for the resupply of the information. Third party sites This resource may contain links to third party websites and resources. DET is not responsible for the condition or content of these sites or resources as they are not under its control. Third party material linked from this resource is subject to the copyright conditions of the third party. Users will need to consult the copyright notice of the third party sites for conditions of usage. Page 3 of 100

Victorian Purchasing Guide - Version History Training Package Version BSB Business Services Training Package Release 2 BSB Business Services Training Package Release 1 Date VPG Released 14 April 2016 07/07/2015 Comments Includes: Sustainability (1 new qualification and 6 new units) Governance (1 new qualification and 9 new units) Marketing and Communications (3 new qualifications and 12 new units) (replacing existing Marketing & Advertising qualifications) Small Business (2 new qualifications and 6 new units). The following qualifications have been moved from CUL11 Library, Information and Cultural Services Training Package version 1.0 to BSB Business Services Training Package version 2.0. and have been recoded and updated to meet the standards for training packages: CUL30111 Certificate III in Information and Cultural Services CUL40111 Certificate IV in Library, Information and Cultural Services CUL50111 Diploma of Library and Information Services. The following qualifications have been moved from TAE10 Training and Education Training Package version 3.4 to BSB Business Services Training Package version 2.0. and have been recoded and updated to meet the standards for training packages. TAE70210 Graduate Certificate in Management (Learning) TAE80210 Graduate Diploma of Management (Learning). Industry Skills Council (ISC) upgrade to update unit lists and correct typographical errors. Page 4 of 100

Business Services Training Package Victorian Purchasing Guide CONTENTS INTRODUCTION 6 What is a Victorian Purchasing Guide? 6 Victorian Government subsidised training 6 QUALIFICATIONS 7 UNITS OF COMPETENCY 10 SAMPLE TRAINING PROGRAMS 32 CONTACTS AND LINKS 98 GLOSSARY 100 Page 5 of 100

INTRODUCTION What is a Victorian Purchasing Guide? The Victorian Purchasing Guide (VPG) provides information for use by Registered Training Organisations (RTOs) in the provision of Victorian government subsidised training. Specifically, the VPG provides the following information related to the delivery of nationally endorsed Training Packages in Victoria: maximum and minimum payable hours available for each qualification. nominal hours for each unit of competency within the Training Package. They also contain sample training programs which reflect a vocational outcome for the particular qualification it has been developed for. Victorian Government subsidised training To deliver government subsidised training in Victoria, an RTO must have an approved VET funding contract with the Department of Education and Training (DET). The VET funding contract and related guidelines set out the requirements that RTOs must abide by to maintain compliance as contracted providers in receipt of government subsidy. The contract and guidelines set standards of behaviour, as well as prescribing minimum requirements with regard to provider practice in the delivery of training services. For further information relating to obtaining a VET funding contract, please visit the Skills Victoria Training System (SVTS) website: http://www.education.vic.gov.au/svts Page 6 of 100

QUALIFICATIONS Code Title Minimum Payable Hours Maximum Payable Hours BSB10115 Certificate I in Business 133 140 BSB20115 Certificate II in Business 342 360 BSB20215 Certificate II in Customer Engagement 356 375 BSB30115 Certificate III in Business 523 550 BSB30215 Certificate III in Customer Engagement 494 520 BSB30315 Certificate III in Micro Business Operations 366 385 BSB30415 Certificate III in Business Administration 603 635 BSB30515 Certificate III in Business Administration (International Education) 456 480 BSB30615 Certificate III in International Trade 466 490 BSB30715 Certificate III in Work Health and Safety 325 342 BSB30815 Certificate III in Recordkeeping 342 360 BSB30915 Certificate III in Business Administration (Education) 470 495 BSB31015 Certificate III in Business Administration (Legal) 480 505 BSB31115 Certificate III in Business Administration (Medical) 594 625 BSB31215 Certificate III in Library and Information Services 447 470 BSB40215 Certificate IV in Business 523 550 BSB40315 Certificate IV in Customer Engagement 546 575 BSB40515 Certificate IV in Business Administration 485 510 BSB40615 Certificate IV in Business Sales 466 490 BSB40715 Certificate IV in Franchising 470 495 BSB40915 Certificate IV in Governance 428 450 BSB41015 Certificate IV in Human Resources 432 455 BSB41115 Certificate IV in International Trade 456 480 Page 7 of 100

Code Title Minimum Payable Hours Maximum Payable Hours BSB41415 Certificate IV in Work Health and Safety 447 470 BSB41515 Certificate IV in Project Management Practice 342 360 BSB41615 Certificate IV in Purchasing 409 430 BSB41715 Certificate IV in Recordkeeping 371 390 BSB41915 Certificate IV in Business (Governance) 542 570 BSB42015 Certificate IV in Leadership and Management 513 540 BSB42115 Certificate IV in Library and Information Services 608 640 BSB42215 Certificate IV in Legal Services 561 590 BSB42315 Certificate IV in Environmental Management and Sustainability 342 360 BSB42415 Certificate IV in Marketing and Communication 561 590 BSB42515 Certificate IV in Small Business Management 447 470 BSB42615 Certificate IV in New Small Business 461 485 BSB50215 Diploma of Business 475 500 BSB50315 Diploma of Customer Engagement 684 720 BSB50415 Diploma of Business Administration 399 420 BSB50515 Diploma of Franchising 523 550 BSB50615 Diploma of Human Resources Management 513 540 BSB50715 Diploma of Business (Governance) 646 680 BSB50815 Diploma of International Business 447 470 BSB51315 Diploma of Work Health and Safety 418 440 BSB51415 Diploma of Project Management 542 570 BSB51515 Diploma of Purchasing 390 410 BSB51615 Diploma of Quality Auditing 399 420 BSB51715 Diploma of Recordkeeping 352 370 Page 8 of 100

Code Title Minimum Payable Hours Maximum Payable Hours BSB51915 Diploma of Leadership and Management 722 760 BSB52015 Diploma of Conveyancing 779 820 BSB52115 Diploma of Library and Information Services 922 970 BSB52215 Diploma of Legal Services 466 490 BSB52315 Diploma of Governance 570 600 BSB52415 Diploma of Marketing and Communication 618 650 BSB60215 Advanced Diploma of Business 504 530 BSB60615 Advanced Diploma of Work Health and Safety 399 420 BSB60815 Advanced Diploma of Recordkeeping 276 290 BSB60915 Advanced Diploma of Management (Human Resources) 504 530 BSB61015 Advanced Diploma of Leadership and Management 741 780 BSB61115 Advanced Diploma of Conveyancing 979 1030 BSB61215 Advanced Diploma of Program Management 798 840 BSB61315 Advanced Diploma of Marketing and Communication 675 710 BSB80215 Graduate Diploma in Strategic Leadership 675 710 BSB80315 Graduate Certificate in Leadership Diversity N/A 320 BSB80415 Graduate Diploma of Portfolio Management 627 660 BSB80515 Graduate Certificate in Management (Learning) 266 280 BSB80615 Graduate Diploma of Management (Learning) 599 630 Page 9 of 100

UNITS OF COMPETENCY Unit Code Unit Title Nominal Hours BSBADM101 Use business equipment and resources 15 BSBADM301 Produce texts from shorthand notes 140 BSBADM302 Produce texts from notes 60 BSBADM303 Produce texts from audio transcription 30 BSBADM307 Organise schedules 15 BSBADM311 Maintain business resources 15 BSBADM401 Produce complex texts from shorthand notes 100 BSBADM405 Organise meetings 20 BSBADM406 Organise business travel 20 BSBADM407 Administer projects 40 BSBADM409 Coordinate business resources 30 BSBADM411 Produce complex texts from audio transcription 60 BSBADM502 Manage meetings 30 BSBADM503 Plan and manage conferences 30 BSBADM504 Plan and implement administrative systems 50 BSBADM506 Manage business document design and development 80 BSBADV402 Conduct pre campaign testing 50 BSBADV403 Monitor advertising production 50 BSBADV404 Schedule advertisements 40 BSBADV405 Perform media calculations 40 BSBADV406 Buy and monitor media 40 BSBADV407 Apply media analysis and processing tools 50 BSBADV408 Review advertising media options 40 BSBADV503 Coordinate advertising research 50 BSBADV507 Develop a media plan 60 BSBADV509 Create mass print media advertisements 30 BSBADV510 Create mass electronic media advertisements 50 BSBADV602 Develop an advertising campaign 60 Page 10 of 100

Unit Code Unit Title Nominal Hours BSBADV603 Manage advertising production 70 BSBADV604 Execute an advertising campaign 70 BSBADV605 Evaluate campaign effectiveness 60 BSBATSIC411 Communicate with the community 30 BSBATSIC412 Maintain and protect cultural values in the organisation 60 BSBATSIC511 Plan and conduct a community meeting 60 BSBATSIL408 Manage a board meeting 40 BSBATSIL411 Undertake the roles and responsibilities of a board member 60 BSBATSIL412 Participate effectively as a board member 35 BSBATSIL413 Review and apply the constitution 40 BSBATSIL503 Manage conflict 60 BSBATSIL510 Appoint and work with a manager 50 BSBATSIL511 Lead the organisation s strategic planning cycle 80 BSBATSIL512 Be a leader in the community 60 BSBATSIM412 Implement a businesslike approach 30 BSBATSIM414 Oversee the organisation s annual budget 40 BSBATSIM416 Oversee organisational planning 60 BSBATSIM417 Implement organisational plans 50 BSBATSIM418 Oversee financial management 50 BSBATSIM419 Contribute to the development and implementation of organisational policies 40 BSBATSIM420 Oversee asset management 20 BSBATSIM421 Support a positive and culturally appropriate workplace culture 50 BSBATSIM505 Control organisational finances 60 BSBATSIM506 Develop employment policies 40 BSBATSIM511 Develop enterprise opportunities 70 BSBATSIM514 Recruit and induct staff 30 BSBATSIW416 Obtain and manage consultancy services 50 BSBATSIW417 Select and use technology 30 BSBATSIW514 Represent your organisation 40 Page 11 of 100

Unit Code Unit Title Nominal Hours BSBATSIW515 Secure funding 40 BSBAUD402 Participate in a quality audit 40 BSBAUD501 Initiate a quality audit 40 BSBAUD503 Lead a quality audit 60 BSBAUD504 Report on a quality audit 60 BSBCMM101 Apply basic communication skills 40 BSBCMM201 Communicate in the workplace 40 BSBCMM301 Process customer complaints 30 BSBCMM401 Make a presentation 30 BSBCMM402 Implement effective communication strategies 40 BSBCMM501 Develop and nurture relationships 40 BSBCNV501 Take instructions in relation to a transaction 120 BSBCNV502 Read and interpret a legal document and provide advice 80 BSBCNV503 Analyse and interpret legal requirements for a transaction 50 BSBCNV504 Prepare legal documents 80 BSBCNV505 Finalise the conveyancing transaction 30 BSBCNV506 Establish and manage a trust account 60 BSBCNV601 Identify and conduct searches 60 BSBCOM401 BSBCOM402 BSBCOM403 BSBCOM404 Organise and monitor the operation of compliance management system Implement processes for the management of a breach in compliance requirements Provide education and training on compliance requirements and systems Promote and liaise on compliance requirements, systems and related issues 50 20 20 30 BSBCOM405 Promote compliance with legislation 40 BSBCOM406 Conduct work within a compliance framework 30 BSBCOM501 Identify and interpret compliance requirements 20 BSBCOM502 Evaluate and review compliance 25 BSBCOM503 Develop processes for the management of breaches in compliance requirements 30 BSBCOM601 Research compliance requirements and issues 50 Page 12 of 100

Unit Code Unit Title Nominal Hours BSBCOM602 Develop and create compliance requirements 50 BSBCOM603 Plan and establish compliance management systems 50 BSBCON401 Work effectively in a business continuity context 40 BSBCON601 Develop and maintain business continuity plans 60 BSBCON801 Establish and review the business continuity management framework and strategies 80 BSBCRT101 Apply critical thinking techniques 20 BSBCRT301 Develop and extend critical and creative thinking skills 40 BSBCRT401 Articulate, present and debate ideas 40 BSBCRT402 Collaborate in a creative process 40 BSBCRT403 Explore the history and social impact of creativity 50 BSBCRT501 Originate and develop concepts 30 BSBCRT601 Research and apply concepts and theories of creativity 65 BSBCUE203 Conduct customer engagement 100 BSBCUE204 Collect data 40 BSBCUE205 Prepare for work in a customer engagement environment 30 BSBCUE301 Use multiple information systems 40 BSBCUE302 Deploy customer service field staff 30 BSBCUE303 Conduct a telemarketing campaign 40 BSBCUE304 Provide sales solutions to customers 40 BSBCUE305 Process credit applications 40 BSBCUE306 Process complex accounts 40 BSBCUE307 Work effectively in customer engagement 30 BSBCUE308 Conduct outbound customer engagement 40 BSBCUE309 Develop product and service knowledge for customer engagement operation 30 BSBCUE403 Schedule customer engagement activity 35 BSBCUE404 Collect, analyse and record information 40 BSBCUE405 Survey stakeholders to gather and record information 40 BSBCUE406 Run a multicentre 50 BSBCUE407 Administer customer engagement technology 25 Page 13 of 100

Unit Code Unit Title Nominal Hours BSBCUE501 Develop business continuity strategy 120 BSBCUE502 Establish a multicentre 60 BSBCUE503 Manage data interrogation 60 BSBCUE504 Integrate customer engagement within the organisation 60 BSBCUE601 Optimise customer engagement operations 60 BSBCUE602 Manage customer engagement information 60 BSBCUE603 Design and launch new customer engagement facilities 80 BSBCUE604 Develop and maintain a service level strategy 80 BSBCUE605 Develop and maintain a customer engagement marketing strategy 80 BSBCUE606 Forecast and plan using customer engagement traffic information analysis 100 BSBCUE607 Manage customer engagement centre staffing 80 BSBCUE608 Manage customer engagement operational costs 80 BSBCUS201 Deliver a service to customers 40 BSBCUS301 Deliver and monitor a service to customers 35 BSBCUS401 Coordinate implementation of customer service strategies 40 BSBCUS402 Address customer needs 50 BSBCUS403 Implement customer service standards 30 BSBCUS501 Manage quality customer service 40 BSBDES201 Follow a design process 40 BSBDES202 Evaluate the nature of design in a specific industry context 30 BSBDES301 Explore the use of colour 40 BSBDES302 Explore and apply the creative design process to 2D forms 50 BSBDES303 Explore and apply the creative design process to 3D forms 50 BSBDES304 Source and apply design industry knowledge 20 BSBDES305 Source and apply information on the history and theory of design 65 BSBDES401 Generate design solutions 60 BSBDES402 Interpret and respond to a design brief 20 BSBDES403 Develop and extend design skills and practice 30 BSBDES501 Implement design solutions 60 Page 14 of 100

Unit Code Unit Title Nominal Hours BSBDES502 Establish, negotiate and refine a design brief 65 BSBDES601 Manage design realisation 50 BSBDES602 Research global design trends 30 BSBDES801 Research and apply design theory 40 BSBDIV301 Work effectively with diversity 30 BSBDIV501 Manage diversity in the workplace 60 BSBDIV601 Develop and implement diversity policy 70 BSBDIV801 Conduct strategic diversity workforce planning 80 BSBDIV802 Conduct strategic planning for diversity learning practices 80 BSBDIV803 Develop cross cultural communication and negotiation strategies 80 BSBEBU401 Review and maintain a website 50 BSBEBU501 Investigate and design e-business solutions 50 BSBEBU502 Implement e-business solutions 50 BSBEDU301 BSBEDU302 Assist with monitoring compliance in international education services Assist in resolution of issues and incidents in an international education environment 50 50 BSBEDU303 Assist with the provision of international education information 30 BSBEDU304 Assist with the provision of pastoral care services to international students 30 BSBEDU305 Assist with international education events and programs 50 BSBEMS401 BSBEMS402 BSBEMS403 Develop and implement business development strategies to expand client base Develop and implement strategies to source and assess candidates Develop and provide employment management services to candidates 50 50 40 BSBEMS404 Manage the recruitment process for client organisations 60 BSBFIA301 Maintain financial records 60 BSBFIA302 Process payroll 30 BSBFIA303 Process accounts payable and receivable 30 BSBFIA304 Maintain a general ledger 60 BSBFIA401 Prepare financial reports 50 BSBFIA402 Report on financial activity 30 Page 15 of 100

Unit Code Unit Title Nominal Hours BSBFIA501 Report on finances related to international business 70 BSBFIM501 Manage budgets and financial plans 70 BSBFIM502 Manage payroll 30 BSBFIM601 Manage finances 80 BSBFIM801 Manage financial resources 80 BSBFLM303 Contribute to effective workplace relationships 40 BSBFLM305 Support operational plan 40 BSBFLM306 Provide workplace information and resourcing plans 40 BSBFLM309 Support continuous improvement systems and processes 40 BSBFLM311 Support a workplace learning environment 40 BSBFLM312 Contribute to team effectiveness 40 BSBFLM313 BSBFLM314 Apply language, literacy and numeracy to support others in the workplace Mentor others in the workplace to support their language, literacy and numeracy skill development 30 30 BSBFRA301 Work within a franchise 30 BSBFRA401 Manage compliance with franchisee obligations and legislative requirements 60 BSBFRA402 Establish a franchise 70 BSBFRA403 Manage relationship with franchisor 30 BSBFRA404 Manage a multiple-site franchise 70 BSBFRA501 Establish a franchise operation 120 BSBFRA502 Manage a franchise operation 50 BSBFRA503 Manage establishment of new sites or regions 70 BSBFRA504 Manage relationships with franchisees 50 BSBFRA505 Manage closure of a franchise 70 BSBGOV401 Implement board member responsibilities 60 BSBGOV402 Work within organisational structure 40 BSBGOV403 Analyse financial reports and budgets 50 BSBGOV404 Communicate with community stakeholders 40 BSBGOV405 Undertake the roles and responsibilities of a committee or a board 40 Page 16 of 100

Unit Code Unit Title member Nominal Hours BSBGOV501 Review and apply the organisation's constitution 30 BSBGOV502 Recruit and coordinate committee members 30 BSBGOV503 Conduct organisational strategic planning 80 BSBGOV504 Monitor organisational finances 80 BSBGOV505 Seek and apply for funding opportunities 50 BSBGOV506 Manage advocacy for your organisation 30 BSBGOV507 Manage board or committee and organisational conflict 50 BSBHRM403 Support performance management process 40 BSBHRM404 Review human resource functions 50 BSBHRM405 Support the recruitment, selection and induction of staff 50 BSBHRM501 Manage human resource services 60 BSBHRM502 Manage human resource management information systems 60 BSBHRM505 Manage remuneration and employee benefits 60 BSBHRM506 Manage recruitment selection and induction processes 60 BSBHRM507 Manage separation or termination 50 BSBHRM509 Manage rehabilitation or return to work programs 50 BSBHRM510 Manage mediation processes 60 BSBHRM511 Manage expatriate staff 60 BSBHRM512 Develop and manage performance management processes 60 BSBHRM513 Manage workforce planning 60 BSBHRM602 Manage human resource strategic planning 60 BSBHRM604 Manage employee relations 60 BSBIND201 Work effectively in a business environment 30 BSBIND301 Work effectively in an educational environment 40 BSBIND302 Work effectively in the international education services industry 50 BSBINM201 Process and maintain workplace information 30 BSBINM202 Handle mail 15 BSBINM301 Organise workplace information 30 Page 17 of 100

Unit Code Unit Title Nominal Hours BSBINM302 Utilise a knowledge management system 50 BSBINM303 Handle receipt and despatch of information 15 BSBINM401 Implement workplace information system 40 BSBINM501 Manage an information or knowledge management system 50 BSBINM601 Manage knowledge and information 80 BSBINN201 Contribute to workplace innovation 35 BSBINN301 Promote innovation in a team environment 40 BSBINN501 Establish systems that support innovation 50 BSBINN502 Build and sustain an innovative work environment 50 BSBINN601 Lead and manage organisational change 60 BSBINN801 Lead innovative thinking and practice 80 BSBINT301 BSBINT302 Apply knowledge of the international trade environment to complete work Apply knowledge of legislation relevant to international trade to complete work 35 30 BSBINT303 Organise the importing and exporting of goods 40 BSBINT304 Assist in the international transfer of services 20 BSBINT305 Prepare business documents for the international trade of goods 40 BSBINT306 Apply knowledge of international finance and insurance to complete work requirements 20 BSBINT401 Research international business opportunities 20 BSBINT405 Apply knowledge of import and export international conventions, laws and finance 30 BSBINT407 Prepare business advice on export Free-on-Board Value 30 BSBINT408 Prepare business advice on the taxes and duties for international trade transactions 40 BSBINT409 Plan for international trade 50 BSBIPR301 Comply with organisational requirements for protection and use of intellectual property 40 BSBIPR401 Use and respect copyright 50 BSBIPR402 Protect and use new inventions and innovations 40 BSBIPR403 Protect and use brands and business identity 40 BSBIPR404 Protect and use innovative designs 40 BSBIPR405 Protect and use intangible assets in small business 50 Page 18 of 100

Unit Code Unit Title Nominal Hours BSBIPR501 Manage intellectual property to protect and grow business 60 BSBIPR601 Develop and implement strategies for intellectual property management 70 BSBITA401 Design databases 60 BSBITA601 Configure and optimise customer contact technology 80 BSBITB501 Establish and maintain a workgroup computer network 50 BSBITB801 Implement advanced electronic technologies 80 BSBITS401 Maintain business technology 40 BSBITU101 Operate a personal computer 20 BSBITU102 Develop keyboard skills 40 BSBITU201 Produce simple word processed documents 60 BSBITU202 Create and use spreadsheets 30 BSBITU203 Communicate electronically 20 BSBITU301 Create and use databases 30 BSBITU302 Create electronic presentations 20 BSBITU303 Design and produce text documents 90 BSBITU304 Produce spreadsheets 35 BSBITU305 Conduct online transactions 40 BSBITU306 Design and produce business documents 80 BSBITU307 Develop keyboarding speed and accuracy 50 BSBITU309 Produce desktop published documents 50 BSBITU401 Design and develop complex text documents 100 BSBITU402 Develop and use complex spreadsheets 50 BSBITU404 Produce complex desktop published documents 50 BSBLDR401 Communicate effectively as a workplace leader 40 BSBLDR402 Lead effective workplace relationships 50 BSBLDR403 Lead team effectiveness 50 BSBLDR404 Lead a diverse workforce 50 BSBLDR501 Develop and use emotional intelligence 60 BSBLDR502 Lead and manage effective workplace relationships 50 Page 19 of 100

Unit Code Unit Title Nominal Hours BSBLDR503 Communicate with influence 60 BSBLDR504 Implement diversity in the workplace 60 BSBLDR801 Lead personal and strategic transformation 80 BSBLDR802 Lead the strategic planning process for an organisation 100 BSBLDR803 Develop and cultivate collaborative partnerships and relationships 40 BSBLDR804 Influence and shape diversity management 80 BSBLDR805 Lead and influence change 80 BSBLDR806 Lead and influence ethical practice 80 BSBLED101 Plan skills development 20 BSBLED301 Undertake e-learning 30 BSBLED401 Develop teams and individuals 40 BSBLED501 Develop a workplace learning environment 60 BSBLED502 Manage programs that promote personal effectiveness 60 BSBLED503 Maintain and enhance professional practice 30 BSBLED802 Lead learning strategy implementation 80 BSBLED803 Implement improved learning practice 60 BSBLED804 Review enterprise e-learning systems and solutions implementation 80 BSBLED805 Plan and implement a mentoring program 60 BSBLED806 Plan and implement a coaching strategy 60 BSBLED807 Establish career development services 80 BSBLED808 Conduct a career development session 50 BSBLED809 Identify and communicate trends in career development 60 BSBLED810 Develop human capital 80 BSBLEG301 Apply knowledge of the legal system to complete tasks 80 BSBLEG302 Carry out search of the public record 25 BSBLEG303 Deliver court documentation 10 BSBLEG304 Apply the principles of confidentiality and security within the legal 20 BSBLEG305 Use legal terminology in order to carry out tasks 40 BSBLEG306 Maintain records for time and disbursements in a legal practice 40 Page 20 of 100

Unit Code Unit Title Nominal Hours BSBLEG308 Assist in prioritising and planning activities in a legal practice 10 BSBLEG403 Maintain trust accounts 50 BSBLEG413 Identify and apply the legal framework 60 BSBLEG414 Establish and maintain a file in legal services 50 BSBLEG415 Apply the principles of contract law 60 BSBLEG416 Apply the principles of the law of torts 60 BSBLEG417 Apply the principles of evidence law 60 BSBLEG418 Produce complex legal documents 80 BSBLEG510 Apply legal principles in family law matters 60 BSBLEG511 Apply legal principles in criminal law matters 60 BSBLEG512 Apply legal principles in property law matters 60 BSBLEG513 Apply legal principles in corporation law matters 60 BSBLEG514 Assist with civil procedure 60 BSBLEG515 Apply legal principles in wills and probate matters 60 BSBLIB201 Assist with circulation services 15 BSBLIB202 Process information resource orders 40 BSBLIB301 Catalogue objects into collections 30 BSBLIB302 Develop and apply knowledge of archives 40 BSBLIB303 Provide multimedia support 30 BSBLIB304 Develop and use information literacy skills 40 BSBLIB305 Use established cataloguing tools 40 BSBLIB306 Process and maintain information resources 30 BSBLIB401 Record and maintain collection information 40 BSBLIB402 Consolidate and maintain industry knowledge 60 BSBLIB403 Complete a range of cataloguing activities 100 BSBLIB404 Use integrated library management systems 30 BSBLIB405 Assist customers to access information 40 BSBLIB406 Obtain information from external and networked sources 20 BSBLIB407 Search library and information databases 30 Page 21 of 100

Unit Code Unit Title Nominal Hours BSBLIB501 Manage lending and borrowing processes for collection 20 BSBLIB502 Manage the development of collections 60 BSBLIB503 Develop and promote activities, events and public programs 60 BSBLIB504 Develop exhibition concepts 50 BSBLIB505 Develop disaster management plans 30 BSBLIB506 Maintain digital repositories 45 BSBLIB507 Promote literature and reading 50 BSBLIB508 Analyse and describe information resources 30 BSBLIB509 Provide subject access and classify material 100 BSBLIB510 Use and monitor advanced functions of integrated library management systems 35 BSBLIB511 Research and analyse information to meet customer needs 80 BSBLIB512 Develop and maintain community and stakeholder relationships 50 BSBLIB513 Monitor compliance with copyright and licence requirements 20 BSBLIB601 Research and document collection material 50 BSBLIB602 Develop and monitor procedure for the movement and storage of collection material 50 BSBLIB603 Contribute to collection management 50 BSBLIB604 Extend own information literacy skills to locate information 50 BSBLIB605 Analyse and describe specialist and complex material 60 BSBMED301 Interpret and apply medical terminology appropriately 60 BSBMED302 Prepare and process medical accounts 30 BSBMED303 Maintain patient records 20 BSBMED304 Assist in controlling stocks and supplies 20 BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment 20 BSBMED401 Manage patient recordkeeping system 50 BSBMGT401 Show leadership in the workplace 50 BSBMGT402 Implement operational plan 40 BSBMGT403 Implement continuous improvement 40 BSBMGT404 Lead and facilitate off-site staff 40 Page 22 of 100

Unit Code Unit Title Nominal Hours BSBMGT405 Provide personal leadership 50 BSBMGT406 Plan and monitor continuous improvement 50 BSBMGT407 Apply digital solutions to work processes 50 BSBMGT502 Manage people performance 70 BSBMGT516 Facilitate continuous improvement 60 BSBMGT517 Manage operational plan 70 BSBMGT518 Develop organisation policy 60 BSBMGT519 Incorporate digital solutions into plans and practices 60 BSBMGT520 Plan and manage the flexible workforce 60 BSBMGT521 Plan, implement and review a quality assurance program 70 BSBMGT605 Provide leadership across the organisation 60 BSBMGT608 Manage innovation and continuous improvement 70 BSBMGT615 Contribute to organisation development 60 BSBMGT616 Develop and implement strategic plans 80 BSBMGT617 Develop and implement a business plan 60 BSBMGT618 Develop an engagement centre business plan 60 BSBMGT619 Identify and implement business innovation 80 BSBMGT621 Design and manage the enterprise quality management system 80 BSBMGT622 Manage resources 80 BSBMGT623 Monitor corporate governance activities 50 BSBMGT624 Develop and implement corporate social responsibility 50 BSBMGT801 Direct the development of a knowledge management strategy for a business 80 BSBMGT802 Lead design and review of enterprise systems 70 BSBMGT803 Use financial and economic information for strategic decision making 100 BSBMKG401 Profile the market 50 BSBMKG408 Conduct market research 60 BSBMKG409 Design direct response offers 60 BSBMKG410 Test direct marketing activities 30 BSBMKG411 Analyse direct marketing databases 60 Page 23 of 100

Unit Code Unit Title Nominal Hours BSBMKG412 Conduct e-marketing communications 30 BSBMKG413 Promote products and services 40 BSBMKG414 Undertake marketing activities 50 BSBMKG415 Research international markets 50 BSBMKG416 Market goods and services internationally 70 BSBMKG417 Apply marketing communication across a convergent industry 70 BSBMKG418 Develop and apply knowledge of marketing communication industry 40 BSBMKG419 Analyse consumer behaviour 60 BSBMKG420 Create digital media user experiences 60 BSBMKG421 Optimise digital media impact 50 BSBMKG501 Identify and evaluate marketing opportunities 70 BSBMKG502 Establish and adjust the marketing mix 60 BSBMKG506 Plan market research 50 BSBMKG507 Interpret market trends and developments 50 BSBMKG508 Plan direct marketing activities 50 BSBMKG509 Implement and monitor direct marketing activities 40 BSBMKG510 Plan e-marketing communications 20 BSBMKG511 Analyse data from international markets 50 BSBMKG512 Forecast international market and business needs 50 BSBMKG513 Promote products and services to international markets 70 BSBMKG514 Implement and monitor marketing activities 50 BSBMKG515 Conduct a marketing audit 40 BSBMKG516 Profile international markets 50 BSBMKG517 Analyse consumer behaviour for specific international markets 60 BSBMKG518 Plan and implement services marketing 50 BSBMKG519 Plan and implement business-to-business marketing 50 BSBMKG520 Manage compliance within the marketing legislative framework 50 BSBMKG521 Plan and implement sponsorship and event marketing 40 BSBMKG522 Plan measurement of marketing effectiveness 50 Page 24 of 100

Unit Code Unit Title Nominal Hours BSBMKG523 Design and develop an integrated marketing communication plan 60 BSBMKG524 Design effective user experiences 40 BSBMKG525 Design effective web search responses 50 BSBMKG526 Develop strategies to monetise digital engagement 60 BSBMKG527 Plan social media engagement 50 BSBMKG528 Mine data to identify industry directions 70 BSBMKG529 Manage client account 60 BSBMKG530 Create distributed multiplatform digital advertisements 60 BSBMKG603 Manage the marketing process 50 BSBMKG605 Evaluate international marketing opportunities 60 BSBMKG606 Manage international marketing programs 50 BSBMKG607 Manage market research 50 BSBMKG608 Develop organisational marketing objectives 60 BSBMKG609 Develop a marketing plan 50 BSBMKG610 Develop, implement and monitor a marketing campaign 60 BSBMKG611 Manage measurement of marketing effectiveness 50 BSBPMG409 Apply project scope management techniques 40 BSBPMG410 Apply project time-management techniques 40 BSBPMG411 Apply project quality-management techniques 40 BSBPMG412 Apply project cost-management techniques 40 BSBPMG413 Apply project human resources management approaches 40 BSBPMG414 Apply project information management and communications techniques 40 BSBPMG415 Apply project risk-management techniques 40 BSBPMG416 Apply project procurement procedures 40 BSBPMG417 Apply project life cycle management processes 40 BSBPMG418 Apply project stakeholder engagement techniques 40 BSBPMG511 Manage project scope 40 BSBPMG512 Manage project time 40 BSBPMG513 Manage project quality 40 Page 25 of 100

Unit Code Unit Title Nominal Hours BSBPMG514 Manage project cost 40 BSBPMG515 Manage project human resources 40 BSBPMG516 Manage project information and communication 40 BSBPMG517 Manage project risk 40 BSBPMG518 Manage project procurement 40 BSBPMG519 Manage project stakeholder engagement 40 BSBPMG520 Manage project governance 40 BSBPMG521 Manage project integration 60 BSBPMG522 Undertake project work 60 BSBPMG601 Direct the integration of projects 70 BSBPMG602 Direct the scope of a project program 50 BSBPMG603 Direct time management of a project program 40 BSBPMG604 Direct cost management of a project program 50 BSBPMG605 Direct quality management of a project program 50 BSBPMG606 Direct human resources management of a project program 40 BSBPMG607 Direct communications management of a project program 40 BSBPMG609 Direct procurement and contracting for a project program 50 BSBPMG610 Enable program execution 50 BSBPMG611 Facilitate stakeholder engagement 40 BSBPMG612 Implement program governance 60 BSBPMG613 Manage benefits 40 BSBPMG614 Engage in collaborative alliances 50 BSBPMG615 Manage program delivery 60 BSBPMG616 Manage program risk 60 BSBPMG617 Provide leadership for the program 70 BSBPMG801 Prioritise projects and programs 80 BSBPMG802 Select and balance the portfolio 100 BSBPMG803 Manage and review portfolio performance 80 BSBPMG804 Govern the portfolio 100 Page 26 of 100

Unit Code Unit Title Nominal Hours BSBPMG805 Lead the portfolio 60 BSBPMG806 Manage portfolio communications and change 80 BSBPMG807 Manage portfolio resources 90 BSBPMG808 Manage portfolio risk 60 BSBPRO301 Recommend products and services 20 BSBPRO401 Develop product knowledge 30 BSBPUB401 Develop and apply knowledge of public relations industry 80 BSBPUB402 Develop public relations campaigns 50 BSBPUB403 Develop public relations documents 80 BSBPUB501 Manage the public relations publication process 45 BSBPUB502 Develop and manage complex public relations campaigns 50 BSBPUB503 Manage fundraising and sponsorship activities 50 BSBPUB504 Develop and implement crisis management plans 40 BSBPUR301 Purchase goods and services 60 BSBPUR401 Plan purchasing 40 BSBPUR402 Negotiate contracts 50 BSBPUR403 Conduct international purchasing 60 BSBPUR501 Develop, implement and review purchasing strategies 60 BSBPUR502 Manage supplier relationships 40 BSBPUR503 Manage international purchasing 50 BSBPUR504 Manage a supply chain 60 BSBREL401 Establish networks 35 BSBREL402 Build client relationships and business networks 50 BSBREL403 Implement international client relationship strategies 30 BSBREL501 Build international client relationships 35 BSBREL502 Build international business networks 50 BSBRES401 Analyse and present research information 40 BSBRES404 Research legal information using primary sources 40 BSBRES502 Research legal information using secondary sources 40 Page 27 of 100

Unit Code Unit Title Nominal Hours BSBRES801 Initiate and lead applied research 150 BSBRKG301 Control records 40 BSBRKG302 Undertake disposal 30 BSBRKG303 Retrieve information from records 25 BSBRKG304 Maintain business records 30 BSBRKG305 Review recordkeeping functions 20 BSBRKG401 Review the status of a record 20 BSBRKG402 Provide information from and about records 20 BSBRKG403 Set up a business or records system for a small business 40 BSBRKG404 Monitor and maintain records in an online environment 50 BSBRKG502 Manage and monitor business or records systems 40 BSBRKG505 Document or reconstruct a business or records system 30 BSBRKG506 Develop and maintain terminology and classification 30 BSBRKG601 Define recordkeeping framework 30 BSBRKG603 Prepare a functional analysis for an organisation 50 BSBRKG604 Determine security and access rules and procedures 20 BSBRKG605 Determine records requirements to document a function 40 BSBRKG606 Design a records retention and disposal schedule 40 BSBRKG607 Document and monitor the record creating context 20 BSBRKG608 Plan management of records over time 20 BSBRSK401 Identify risk and apply risk management processes 50 BSBRSK501 Manage risk 60 BSBSLS407 Identify and plan sales prospects 60 BSBSLS408 Present, secure and support sales solutions 60 BSBSLS501 Develop a sales plan 70 BSBSLS502 Lead and manage a sales team 60 BSBSMB201 Identify suitability for micro business 20 BSBSMB301 Investigate micro business opportunities 30 BSBSMB302 Develop a micro business proposal 30 Page 28 of 100

Unit Code Unit Title Nominal Hours BSBSMB303 Organise finances for the micro business 50 BSBSMB304 Determine resource requirements for the micro business 30 BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business 45 BSBSMB306 Plan a home based business 25 BSBSMB307 Set up information and communications technology for the micro business 20 BSBSMB308 Improve energy efficiency in micro or small business operations 35 BSBSMB401 Establish legal and risk management requirements of small business 60 BSBSMB402 Plan small business finances 50 BSBSMB403 Market the small business 50 BSBSMB404 Undertake small business planning 50 BSBSMB405 Monitor and manage small business operations 45 BSBSMB406 Manage small business finances 60 BSBSMB407 Manage a small team 40 BSBSMB408 Manage personal, family, cultural and business obligations 30 BSBSMB409 Build and maintain relationships with small business stakeholders 20 BSBSMB410 Review and implement energy efficiency in business operations 45 BSBSMB411 Manage specialist external advisory services 60 BSBSMB412 Introduce cloud computing into business operations 50 BSBSMB413 Design a digital strategy for small business 50 BSBSMB414 Time management for small business 40 BSBSMB415 Refine and strengthen a small business 50 BSBSMB416 Plan small business growth 40 BSBSMB417 Recruit staff 50 BSBSMB418 Manage compliance for small business 60 BSBSUS201 Participate in environmentally sustainable work practices 20 BSBSUS401 Implement and monitor environmentally sustainable work practices 40 BSBSUS402 Implement an environmental management plan 40 BSBSUS403 Measure, monitor and reduce carbon emissions 40 Page 29 of 100

Unit Code Unit Title Nominal Hours BSBSUS404 Assess, implement, monitor and report on waste management 40 BSBSUS405 Assess, monitor and reduce water use 40 BSBSUS406 Identify and apply sustainability rating tools 40 BSBSUS501 Develop workplace policy and procedures for sustainability 50 BSBWHS201 Contribute to health and safety of self and others 20 BSBWHS301 Maintain workplace safety 40 BSBWHS302 Apply knowledge of WHS legislation in the workplace 20 BSBWHS303 BSBWHS304 Participate in WHS hazard identification, risk assessment and risk control Participate effectively in WHS communication and consultation processes 50 30 BSBWHS305 Contribute to WHS issue resolution 30 BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements 50 BSBWHS402 Assist with compliance with WHS laws 40 BSBWHS403 BSBWHS404 BSBWHS405 Contribute to implementing and maintaining WHS consultation and participation processes Contribute to WHS hazard identification, risk assessment and risk control Contribute to implementing and maintaining WHS management systems 40 60 50 BSBWHS406 Assist with responding to incidents 40 BSBWHS407 Assist with claims management, rehabilitation and return-to-work programs 50 BSBWHS408 Assist with effective WHS management of contractors 30 BSBWHS409 Assist with workplace monitoring processes 60 BSBWHS410 Contribute to work-related health and safety measures and initiatives 40 BSBWHS501 Ensure a safe workplace 60 BSBWHS502 Manage effective WHS consultation and participation processes 40 BSBWHS503 Contribute to the systematic management of WHS risk 40 BSBWHS504 Manage WHS risks 50 BSBWHS505 Investigate WHS incidents 50 BSBWHS506 Contribute to developing, implementing and maintaining WHS management 50 BSBWHS507 Contribute to managing WHS information systems 50 Page 30 of 100

Unit Code Unit Title Nominal Hours BSBWHS508 Manage WHS hazards associated with plant 60 BSBWHS509 Facilitate the development and use of risk management tools 40 BSBWHS510 Contribute to implementing emergency procedures 40 BSBWHS601 Apply legislative frameworks for WHS 40 BSBWHS602 Facilitate WHS activities 50 BSBWHS603 Implement WHS risk management 50 BSBWHS604 Evaluate the WHS performance of organisations 50 BSBWHS605 Develop, implement and maintain WHS management systems 50 BSBWHS606 Conduct a WHS audit 40 BSBWHS607 Apply ergonomics to manage WHS risks 60 BSBWHS608 Assist with applying occupational hygiene to manage WHS risks 50 BSBWHS609 Advise on the application of safe design principles to control WHS risks 40 BSBWOR201 Manage personal stress in the workplace 40 BSBWOR202 Organise and complete daily work activities 20 BSBWOR203 Work effectively with others 15 BSBWOR204 Use business technology 20 BSBWOR301 Organise personal work priorities and development 30 BSBWOR302 Work effectively as an off-site worker 25 BSBWOR403 Manage stress in the workplace 60 BSBWOR404 Develop work priorities 40 BSBWOR501 Manage personal work priorities and professional development 60 BSBWOR502 Lead and manage team effectiveness 60 BSBWRK409 Prepare for and participate in dispute resolution 40 BSBWRK411 Support employee and industrial relations procedures 50 BSBWRK510 Manage employee relations 80 BSBWRT301 Write simple documents 30 BSBWRT401 Write complex documents 50 BSBWRT501 Write persuasive copy 50 Page 31 of 100

SAMPLE TRAINING PROGRAMS Occupation Administrative Assistant/Receptionist Certificate II in Business BSB20115 This sample training program is appropriate for a person working in the Real Estate industry as an Administrative Assistant/Receptionist. BSBWHS201 Contribute to health and safety of self and others 20 Electives BSBINM202 Handle mail 15 BSBSUS201 Participate in environmentally sustainable work practices 20 BSBWOR202 Organise and complete daily work activities 20 BSBWOR204 Use business technology 20 BSBIND201 Work effectively in a business environment 30 BSBINM201 Process and maintain workplace information 30 BSBITU202 Create and use spreadsheets 30 BSBINN201 Contribute to workplace innovation 35 BSBCUS201 Deliver a service to customers 40 BSBCMM201 Communicate in the workplace 40 BSBITU201 Produce simple word processed documents 60 Total: 360 Page 32 of 100

Team Leader Certificate II in Customer Engagement BSB20215 This sample training program is appropriate for a person working in any industry as a team leader BSBCUE203 Conduct customer engagement 100 BSBCUE205 Prepare for work in a customer engagement environment 30 BSBCMM201 Communicate in the workplace 40 Electives BSBCUE301 Use multiple information systems 40 BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUS201 Deliver a service to customers 40 BSBITU203 Communicate electronically 20 BSBWOR203 Work effectively with others 15 ICTICT203 Operate application software packages 60 Total 375 30 Page 33 of 100

Clerical Administrator Certificate III in Business BSB30115 This sample training program is appropriate for a person working in the Advertising industry as a Clerical Administrator. BSBWHS302 Apply knowledge of WHS legislation in the workplace 20 Electives BSBFLM312 Contribute to team effectiveness 40 BSBITU303 Design and produce text documents 90 BSBITU309 Produce desktop published documents 50 BSBITU304 Produce spreadsheets 35 BSBITU306 Design and produce business documents 80 BSBINM301 Organise workplace information 30 BSBFLM309 Support continuous improvement systems and processes 40 BSBITU301 Create and use databases 30 BSBCUS301 Deliver and monitor a service to customers 35 BSBITU201A Produce simple word processed documents 60 BSBSUS301 Implement and monitor environmentally sustainable work practices Total 550 40 Page 34 of 100

Contact Centre Sales Agent Certificate III in Customer Engagement BSB30215 This sample training program is appropriate for a person working in the contact centre industry as a sales (outbound) agent. BSBCUE301 Use multiple information systems 40 BSBCUE307 Work effectively in customer engagement 30 BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUS301 Deliver and monitor a service to customers 35 Group A Electives BSBCUE203 Conduct customer engagement 100 BSBCUE204 Collect data 40 BSBCUE304 Provide sales solutions to customers 40 BSBCUE308 Conduct outbound customer engagement 40 BSBITU203 Communicate electronically 20 Group B Electives BSBSLS407 Identify and plan sales prospects 60 BSBSLS408 Present, secure and support sales solutions 60 FNSSAM301 Identify opportunities for cross-selling products and services 25 Total 520 30 Page 35 of 100

Owner/Operator Tradesperson Certificate III in Micro Business Operations BSB30315 This sample training program is appropriate for a person working as the Owner/Operator of a small business enterprise. BSBSMB301 Investigate micro business opportunities 30 BSBSMB302 Develop a micro business proposal 30 BSBSMB303 Organise finances for the micro business 50 BSBSMB304 Determine resource requirements for the micro business 30 BSBSMB305 Electives Comply with regulatory, taxation and insurance requirements for the micro business BSBCUS301 Deliver and monitor a service to customers 35 BSBFIA301 Maintain financial records 60 BSBSMB306 Plan a home based business 25 BSBWOR301 Organise personal work priorities and development 30 BSBSMB403 Market the small business 50 Total 385 45 Page 36 of 100

Administrative assistant/receptionist in a small organisation Certificate III in Business Administration BSB30415 This sample training program is appropriate for a person working in the Real Estate industry as an Administrative assistant/receptionist BSBITU307 Develop keyboarding speed and accuracy 50 BSBWHS201 Contribute to health and safety of self and others 20 Group A Electives BSBFIA303 Process accounts payable and receivable 30 BSBFIA302 Process payroll 30 BSBITU303 Design and produce text documents 90 BSBITU304 Produce spreadsheets 35 BSBITU306 Design and produce business documents 80 BSBITU309 Produce desktop published documents 50 BSBWRT301 Write simple documents 30 Group B Electives BSBFIA301 Maintain financial records 60 BSBADM302 Produce texts from notes 60 BSBITU305 Conduct online transactions 40 Elective from Certificate II level BSBITU201 Produce simple word processed documents 60 Total 635 Page 37 of 100

Administrative Officer working in a TAFE International Marketing Office Certificate III in Business Administration (International Education) BSB30515 BSBDIV301 Work effectively with diversity 30 BSBEDU301 BSBEDU302 BSBIND302 Assist with monitoring compliance in international education Assist in resolution of issues and incidents in an international education environment Work effectively in the international education services industry BSBITU306 Design and produce business documents 80 Electives BSBEDU303 Assist with the provision of international education information BSBEDU305 Assist with international education events and programs 50 BSBMKG401 Profile the market 50 BSBCUS301 Deliver and monitor a service to customers 35 ICAICT103 Use, communicate and search securely on the internet 20 BSBADM307 Organise schedules 15 BSBITU302 Create electronic presentations 20 Total 480 50 50 50 30 Page 38 of 100

Import/export administrative officer Certificate III in International Trade BSB30615 This sample training program is appropriate for a person working in industry as an Import/export administrative officer BSBWHS401 Group A Electives Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBINT304 Assist in the international transfer of services 20 BSBINT306 BSBINT302 BSBINT301 Apply knowledge of international finance and insurance to complete work requirements Apply knowledge of legislation relevant to international trade to complete work Apply knowledge of the international trade environment to complete work BSBINT303 Organise the importing and exporting of goods 40 BSBINT305 BSBINT306 Group B Electives Prepare business documents for the international trade of goods Apply knowledge of international finance and insurance to complete work requirements BSBINM302 Utilise a knowledge management system 50 BSBCUS301 Deliver and monitor a service to customers 35 BSBWOR301 Organise personal work priorities and development 30 BSBPUR301 Purchase goods and services 60 Total 490 50 20 30 35 40 80 Page 39 of 100

WHS Representative for small organisation/small Designated Work Group in addition to normal work role Certificate III in Work Health and Safety BSB30715 This sample training program is appropriate for a person working in industry as a WHS representative. BSBWHS302 Apply knowledge of WHS legislation in the workplace 20 BSBWHS303 BSBWHS304 Participate in WHS hazard identification, risk assessment and risk control Participate effectively in WHS communication and consultation processes BSBWHS305 Contribute to WHS issue resolution 30 PUAWER001B Electives Identify, prevent and report potential workplace emergency situations BSBCMM201 Communicate in the workplace 40 BSBLDR402 Lead effective workplace relationships 50 BSBLDR403 Lead team effectiveness 50 BSBWHS406 Assist with responding to incidents 40 BSBWRT301 Write simple documents 30 Total 342 50 30 2 Page 40 of 100

Records Officer or Archives Officer in a small organisation Certificate III in Recordkeeping BSB30815 BSBRKG301 Control records 40 BSBRKG302 Undertake disposal 30 BSBRKG303 Retrieve information from records 25 BSBRKG304 Maintain business records 30 BSBRKG305 Review recordkeeping functions 20 Electives BSBFLM303 Contribute to effective workplace relationships 40 BSBWOR301 Organise personal work priorities and development 30 BSBADM311 Maintain business resources 15 BSBFIA301 Maintain financial records 60 BSBWHS201 Contribute to health and safety of self and others 20 BSBLEG304 Apply the principles of confidentiality and security within the legal environment BSBITU301 Create and use databases 30 Total 360 20 Page 41 of 100

Education Administration Assistant/School Administration Officer Certificate III in Business Administration (Education) BSB30915 BSBITU307 Develop keyboarding speed and accuracy 50 BSBWHS201 Contribute to health and safety of self and others 20 BSBIND301 Work effectively in an educational environment 40 Group A Electives BSBIND301 Work effectively in an educational environment 40 BSBADM405 Organise meetings 20 BSBADM406 Organise business travel 20 BSBCUS301 Deliver and monitor a service to customers 35 ICTICT103 Use, communicate and search securely on the internet 50 Group B Electives BSBADM307 Organise schedules 15 BSBITU302 Create electronic presentations 20 BSBITU303 Design and produce text documents 90 BSBITU304 Produce spreadsheets 35 BSBWRT301 Write simple documents 30 Group C Electives BSBITU301 Create and use databases 30 Total 495 Page 42 of 100

Legal Receptionist Certificate III in Business Administration (Legal) BSB31015 This sample training program is appropriate for a person working in the Legal Services industry as a clerical worker. BSBITU307 Develop keyboarding speed and accuracy 50 BSBWHS201 Contribute to health and safety of self and others 20 Group A Electives BSBLEG301 Apply knowledge of the legal system to complete tasks 80 BSBLEG302 Carry out search of the public record 25 BSBLEG304 Apply the principles of confidentiality and security within the legal environment BSBLEG305 Use legal terminology in order to carry out tasks 40 BSBLEG303 Deliver court documentation 10 Group B Electives BSBITU306 Design and produce business documents 80 BSBADM307 Organise schedules 15 BSBITU303 Design and produce text documents 90 BSBFIA303 Process accounts payable and receivable 30 Group C Electives BSBINM301 Organise workplace information 30 BSBINM303 Handle receipt and despatch of information 15 Total 505 20 Page 43 of 100

Medical Administrator in a General Practice Certificate III in Business Administration (Medical) BSB31115 This sample training program is appropriate for a person working in the Health industry as a Medical Administrator. BSBITU307 Develop keyboarding speed and accuracy 50 BSBWHS201 Contribute to health and safety of self and others 20 Group A Electives BSBMED301 Interpret and apply medical terminology appropriately 60 BSBMED302 Prepare and process medical accounts 30 BSBMED303 Maintain patient records 20 BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment BSBMED401 Manage patient record-keeping system 50 Group B Electives BSBITU303 Design and produce text documents 90 BSBITU306 Design and produce business documents 80 BSBITU309 Produce desktop published documents 50 BSBITU304 Produce spreadsheets 35 Group C Electives BSBADM302 Produce texts from notes 60 Unit from Elsewhere BSBITU201A Produce simple word processed documents 60 Total 625 20 Page 44 of 100

Customer Service Officer (Library) Certificate III in Information and Cultural Services BSB31215 This sample training program is appropriate for a person working in the information and cultural services industry as a customer service officer (library). BSBCUS201 Deliver a service to customers 40 BSBLIB304 Develop and use information literacy skills 40 BSBWHS302 Apply knowledge of WHS legislation in the workplace 20 BSBWOR203 Work effectively with others 15 CUAIND202 Develop and apply knowledge of information and cultural services' organisations ICTICT203 Operate application software packages 60 Electives BSBEBU401 Review and maintain a website 50 BSBLIB303 Provide multimedia support 30 BSBLIB305 Use established cataloguing tools 40 BSBLIB201 Assist with circulation services 15 BSBLIB202 Process information resource orders 40 BSBLIB301 Catalogue objects into collections 30 Total Hours 425 45 Page 45 of 100

Customer Service Officer Certificate IV in Business BSB40215 This sample training program is appropriate for a person working in the Retail industry as a Customer Service Officer. BSBWHS401 Electives Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBCUS401 Coordinate implementation of customer service strategies 40 BSBCUS402 Address customer needs 50 BSBCUS403 Implement customer service standards 30 BSBMKG413 Promote products and services 40 BSBMKG414 Undertake marketing activities 50 BSBITU401 Design and develop complex text documents 100 BSBITA401 Design databases 60 BSBWRT401 Write complex documents 50 BSBITU306 Design and produce business documents 80 Total 550 50 Page 46 of 100

Team Leader Certificate IV in Customer Engagement BSB40315 This sample training program is appropriate for a person working in the contact centre industry as a Team Leader. BSBCUS401 Coordinate implementation of customer service strategies 40 BSBLED401 Develop teams and individuals 40 BSBWHS401 Group A Electives Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBCUS403 Implement customer service standards 30 BSBCUE403 Schedule customer engagement activity 35 BSBCUE404 Collect, analyse and record information 40 BSBMGT401 Show leadership in the workplace 50 Group B Electives BSBCOM403 BSBCOM404 Provide education and training on compliance requirements and systems Promote and liaise on compliance requirements, systems and related issues BSBHRM405 Support the recruitment, selection and induction of staff 50 BSBLDR402 Lead effective workplace relationships 50 BSBMGT405 Provide personal leadership 50 CHCINF505D Meet statutory and organisation information requirements 90 Total 575 50 20 30 Page 47 of 100

Small Retail Shop Owner Certificate IV in Small Business Management BSB40415 This sample training program is appropriate for a person working in the Health and Wellbeing industry as a Gym owner/operator. BSBSMB401 Establish legal and risk management requirements of small business BSBSMB402 Plan small business finances 50 BSBSMB403 Market the small business 50 BSBSMB404 Undertake small business planning 50 Electives BSBCUS401 Coordinate implementation of customer service strategies 40 BSBMKG413 Promote products and services 40 BSBREL402 Build client relationships and business networks 50 BSBSMB405 Monitor and manage small business operations 45 BSBSMB406 Manage small business finances 60 BSBSMB301 Investigate micro business opportunities 30 Total 475 60 Page 48 of 100

Executive Personal Assistant Certificate IV in Business Administration BSB40515 This sample training program is appropriate for a person working in the Banking industry as an Executive Personal Assistant. Group A Electives BSBADM405 Organise meetings 20 BSBITA401 Design databases 60 BSBITU401 Design and develop complex text documents 100 BSBITU402 Develop and use complex spreadsheets 50 BSBITU404 Produce complex desktop published documents 50 BSBWRT401 Write complex documents 50 Group B Electives BSBRES401 Analyse and present research information 40 BSBCUS402 Address customer needs 50 BSBADM407 Administer projects 40 BSBRSK401 Identify risk and apply risk management processes 50 Total 510 Page 49 of 100

Sales Representative Certificate IV in Business Sales BSB40615 This sample training program is appropriate for a person working in the Health & Welfare industry as a Sales Representative BSBPRO401 Develop product knowledge 30 BSBREL402 Build client relationships and business networks 50 BSBSLS407 Identify and plan sales prospects 60 BSBSLS408 Present, secure and support sales solutions 60 Electives BSBSLS501 Develop a sales plan 70 FNSSAM402 Implement a sales plan 50 BSBSLS502 Lead and manage a sales team 60 BSBMKG402 Analyse consumer behaviour for specific markets 60 BSBCUS401 Coordinate implementation of customer service strategies BSBMKG413 Promote products and services 40 Total 520 40 Page 50 of 100

Field staff worker in a franchising organisation Certificate IV in Franchising BSB40715 This sample training program is appropriate for a person working in a range of industries as a field staff worker in a franchising organisation. BSBFRA401 Manage compliance with franchisee obligations and legislative requirements BSBFRA402 Establish a franchise 70 BSBFRA403 Manage relationship with franchisor 30 Electives BSBFRA404 Manage a multiple-site franchise 70 BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBLED401 Develop teams and individuals 40 BSBMKG413 Promote products and services 40 BSBRSK401 Identify risk and apply risk management processes 50 BSBREL401 Establish networks 35 BSBCUS402 Address customer needs 50 Total 495 60 50 Page 51 of 100

Board Member of a small to medium enterprise Certificate IV in Governance BSB40915 This sample training program is appropriate for a person sitting on a Board of a small to medium enterprise BSBGOV401 Implement board member responsibilities 60 BSBGOV402 Work within organisational structure 40 BSBGOV403 Analyse financial reports and budgets 50 Electives BSBDIV301 Work effectively with diversity 30 BSBREL401 Establish networks 35 BSBRSK401 Identify risk and apply risk management processes 50 BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business BSBWRT401 Write complex documents 50 BSBMGT403 Implement continuous improvement 40 BSBLDR403 Lead team effectiveness 50 Total 450 45 Page 52 of 100

Training Coordinator Certificate IV in Human Resources BSB41015 This sample training program is appropriate for a person working in the Retail industry as a Training Coordinator. BSBHRM403 Support performance management process 40 BSBHRM404 Review human resource functions 50 BSBHRM405 Support the recruitment, selection and induction of staff 50 BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBLDR402 Lead effective workplace relationships 50 BSBWRK411 Support employee and industrial relations procedures 50 Electives BSBRKG404 Monitor and maintain records in an online environment 50 BSBCMM401 Make a presentation 30 BSBLDR403 Lead team effectiveness 50 BSBREL401 Establish networks 35 Total 455 50 Page 53 of 100

Freight Forwarding Coordinator in the transport industry Certificate IV in International Trade BSB41115 This sample training program is appropriate for a person working in the transport industry as a Freight Forwarding Coordinator. Group A Electives BSBINT405 Apply knowledge of import and export international conventions, laws and finance BSBINT407 Prepare business advice on export Free-on-Board Value 30 BSBINT408 Prepare business advice on the taxes and duties for international trade transactions BSBINT409 Plan for international trade 50 Group B Electives BSBMGT402 Implement operational plan 40 BSBRSK401 Identify risk and apply risk management processes 50 BSBITU401 Design and develop complex text documents 100 BSBCOM405 Promote compliance with legislation 40 BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBCUS402 Address customer needs 50 Total 480 30 40 50 Page 54 of 100

WHS Representative position in addition to normal work role Certificate IV in Work Health and Safety BSB41415 This sample training program is appropriate for a person working in industry as a WHS Representative position in addition to normal work role. BSBWHS402 Assist with compliance with WHS laws 40 BSBWHS403 BSBWHS404 BSBWHS405 Contribute to implementing and maintaining WHS consultation and participation processes Contribute to WHS hazard identification, risk assessment and risk control Contribute to implementing and maintaining WHS management systems BSBWHS406 Assist with responding to incidents 40 Group A Electives BSBPMG522 Undertake project work 60 BSBRES401 Analyse and present research information 40 BSBSUS301 Implement and monitor environmentally sustainable work practices 40 BSBWHS409 Assist with workplace monitoring processes 60 BSBWHS410 Contribute to work-related health and safety measures and initiatives Total 470 40 60 50 40 Page 55 of 100

Project Officer/Project Assistant/Project Team Member for non-complex projects Certificate IV in Project Management Practice BSB41515 This sample training program is appropriate for a person working across a broad range of industries as a Project Officer/Project Assistant/Project Team Member for non-complex projects BSBPMG409 Apply project scope management techniques 40 BSBPMG410 Apply project time-management techniques 40 BSBPMG411 Apply project quality-management techniques 40 Group A Electives BSBPMG417 Apply project life cycle management processes 40 BSBPMG412 Apply project cost-management techniques 40 BSBPMG415 Apply project risk-management techniques 40 BSBPMG414 Apply project information management and communications techniques BSBPMG416 Apply project procurement procedures 40 Group B Electives BSBCUE405 Survey stakeholders to gather and record information 40 Total 360 40 Page 56 of 100

Purchasing Officer Certificate IV in Purchasing BSB41615 This sample training program is appropriate for a person working in the Fast Moving Consumer Goods industry as a Purchasing Officer. BSBITU305 Conduct online transactions 40 BSBPUR401 Plan purchasing 40 BSBPUR402 Negotiate contracts 50 Electives BSBRES401 Analyse and present research information 40 BSBITS401 Maintain business technology 40 BSBCUS401 Coordinate implementation of customer service strategies BSBPUR403 Conduct international purchasing 60 PSPPROC406B Procure goods and services 60 PSPPROC407A Establish procurement need 30 PSPPROC409A Receive and select offers 30 Total 430 40 Page 57 of 100

Records Analyst Certificate IV in Recordkeeping BSB41715 This sample training program is appropriate for a person working in a large organisation as a Records Analyst BSBRKG401 Review the status of a record 20 BSBRKG402 Provide information from and about records 20 BSBRKG403 Set up a business or records system for a small business 40 BSBRKG404 Monitor and maintain records in an online environment 50 Electives BSBRES401 Analyse and present research information 40 BSBITS401 Maintain business technology 40 BSBMKG413 Promote products and services 40 BSBCUS401 Coordinate implementation of customer service strategies BSBEBU401 Review and maintain a website 50 BSBRSK401 Identify risk and apply risk management processes 50 Total 390 40 Page 58 of 100

Member of a Board of an Indigenous organisation providing community services Certificate IV in Business (Governance) BSB41915 This sample training program is appropriate for a Member of a Board of an Indigenous organisation providing community services BSBATSIC412 Maintain and protect cultural values in the organisation 60 BSBATSIL411 Undertake the roles and responsibilities of a board member BSBATSIL413 Review and apply the constitution 40 BSBATSIM416 Oversee organisational planning 60 BSBATSIM417 Implement organisational plans 50 BSBATSIM418 Oversee financial management 50 Electives BSBATSIC411C Communicate with the community 30 BSBATSIM414C Oversee the organisation s annual budget 40 BSBATSIM421A Support a positive and culturally appropriate workplace culture BSBRES401A Analyse and present research information 40 CHCCS412D Deliver and develop client service 50 Total 530 60 50 Page 59 of 100

Supervisor in a Customer Service Environment Certificate IV in Leadership and Management BSB42015 This sample training program is appropriate for a person working in the Services industry as a Supervisor. BSBLDR401 Communicate effectively as a workplace leader 40 BSBLDR402 Lead effective workplace relationships 50 BSBLDR403 Lead team effectiveness 50 BSBMGT402 Implement operational plan 40 Group A Electives BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBWOR404 Develop work priorities 40 BSBMGT403 Implement continuous improvement 40 BSBRSK401 Identify risk and apply risk management processes 50 Group B Electives BSBCMM401 Make a presentation 30 BSBCUS401 Coordinate implementation of customer service strategies 40 BSBMGT401 Show leadership in the workplace 50 BSBPMG522 Undertake project work 60 Total 540 50 Page 60 of 100

Library assistant Certificate IV in Library, Information and Cultural Services BSB42115 This sample training program is appropriate for a person working in the information and cultural services industry as a library assistant. BSBCUS301 Deliver and monitor a service to customers 35 BSBIPR401 Use and respect copyright 50 BSBLDR403 Lead team effectiveness 50 BSBLIB303 Provide multimedia support 30 BSBLIB402 Consolidate and maintain industry knowledge 60 BSBWHS401 Electives Implement and monitor WHS policies, procedures and programs to meet legislative requirements 50 BSBWOR301 Organise personal work priorities and development 30 BSBLIB403 Complete a range of cataloguing activities 100 BSBLIB404 Use integrated library management systems 30 BSBLIB201 Assist with circulation services 15 BSBLIB405 Assist customers to access information 40 BSBLIB406 Obtain information from external and networked sources 20 BSBLIB407 Search library and information databases 30 SITXMPR401 Coordinate production of brochures and marketing materials 60 TAEDEL301 Provide work skill instruction 40 Total: 640 Page 61 of 100

Legal Support Officer Certificate IV in Legal Services BSB42215 This sample training program is appropriate for a person working in the Legal Services industry as a Legal Support Officer. BSBCMM402 Implement effective communication strategies 40 BSBCOM406 Conduct work within a compliance framework 30 BSBLEG413 Identify and apply the legal framework 60 BSBLEG414 Establish and maintain a file in legal services 50 BSBLEG418 Produce complex legal documents 80 BSBLEG415 Apply the principles of contract law 60 BSBLEG416 Apply the principles of the law of torts 60 BSBRES404 Research legal information using primary sources 40 Electives BSBSUS201 Participate in environmentally sustainable work practices 20 BSBINN501 Establish systems that support innovation 50 BSBINN502 Build and sustain an innovative work environment 50 BSBLEG403 Maintain trust accounts 50 Total 590 Page 62 of 100

Environmental Coordinator Certificate IV in Environmental Management and Sustainability BSB42315 This sample training program is appropriate for a person working in the property services industry as an environmental coordinator. BSBSUS401 Implement and monitor environmentally sustainable work practices BSBSUS402 Implement an environmental management plan 40 BSBSUS403 Measure, monitor and reduce carbon emissions 40 40 BSBSUS404 Electives Assess, implement, monitor and report on waste management 40 BSBSUS405 Assess, monitor and reduce water use 40 BSBSUS501 Develop workplace policy and procedures for sustainability 50 TAEDEL404A Mentor in the workplace 30 BSBSMB410 Review and implement energy efficiency in business operations Total 325 45 Page 63 of 100

Marketing Co-ordinator Certificate IV in Marketing and Communication BSB42415 This sample training program is appropriate for a person working in the advertising industry as a marketing co-ordinator. BSBCMM401 Make a presentation 30 BSBCRT401 Articulate, present and debate ideas 40 BSBMGT407 Apply digital solutions to work processes 50 BSBMKG417 BSBMKG418 Electives Apply marketing communication across a convergent industry Develop and apply knowledge of marketing communication industry BSBADV403 Monitor advertising production 50 BSBADV404 Schedule advertisements 40 BSBADV408 Review advertising media options 40 BSBFIM501 Manage budgets and financial plans 70 BSBMKG419 Analyse consumer behaviour 60 BSBMKG413 Promote products and services 40 BSBMKG408 Conduct market research 60 Total 590 70 40 Page 64 of 100

Self employed Retail Business Owner employing more than 5 and less than 20 staff Certificate IV in Small Business Management BSB42515 This sample training program is appropriate for a person working in the industry as an existing small business owner planning growth and working with a small team. BSBSMB404 Undertake small business planning 50 BSBSMB406 Manage small business finances 60 BSBSMB413 Design a digital strategy for small business 50 BSBSMB415 Refine and strengthen a small business 50 Electives BSBLED401 Develop teams and individuals 40 BSBMKG413 Promote products and services 40 BSBSMB414 Time management for small business 40 BSBSMB416 Plan small business growth 40 BSBSMB417 Recruit staff 40 BSBSMB418 Manage compliance for small business 60 Total 470 Page 65 of 100

Independent New Retail Business Owner Certificate IV in New Small Business BSB42615 This sample training program is appropriate for a person investigating the feasibility and viability of working in industry as a retail operator with a shop front. BSBSMB401 Establish legal and risk management requirements of small 60 business BSBSMB402 Plan small business finances 50 BSBSMB403 Market the small business 50 BSBSMB404 Undertake small business planning 50 Electives BSBCUS402 Address customer needs 50 BSBFIA402 Report on financial activity 30 BSBSMB201 Identify suitability for micro business 20 BSBSMB405 Monitor and manage small business operations 45 BSBSMB409 Build and maintain relationships with small business 20 stakeholders BSBSMB413 Design a digital strategy for small business 50 Total 425 Page 66 of 100

Program Coordinator in a Marketing firm Diploma of Business BSB50215 This sample training program is appropriate for a person working in the Advertising industry as a Program Coordinator. Group A Electives BSBADV507 Develop a media plan 60 BSBMKG523 Group B Electives Design and develop an integrated marketing communication plan BSBADM506 Manage business document design and development 80 BSBMKG501 Identify and evaluate marketing opportunities 70 BSBMKG502 Establish and adjust the marketing mix 60 BSBMKG506 Plan market research 50 Group E Electives BSBPMG522 Undertake project work 60 BSBRSK501 Manage risk 60 Total 500 60 Page 67 of 100

Operations Manager Diploma of Customer Engagement BSB50315 This sample training program is appropriate for a person working in a call centre industry as an Operations Manager. BSBCUE504 Integrate customer engagement within the organisation 60 BSBLED501 Develop a workplace learning environment 60 BSBMGT516 Facilitate continuous improvement 60 Group A Electives BSBAUD501 Initiate a quality audit 40 BSBCUE503 Manage data interrogation 60 BSBCUE607 Manage customer engagement centre staffing 80 BSBCUE608 Manage customer engagement operational costs 80 BSBCUE606 Forecast and plan using customer engagement traffic information analysis BSBCUE501 Develop business continuity strategy 120 Group B Electives BSBMGT618 Develop a contact centre business plan 60 Total 720 100 Page 68 of 100

Lead Administrator Diploma of Business Administration BSB50415 This sample training program is appropriate for a person working in the Consulting industry as a Lead Administrator Group A Electives BSBADM502 Manage meetings 30 BSBADM504 Plan or review administrative systems 50 BSBPMG522 Undertake project work 60 BSBADM506 Manage business document design and development 80 BSBADM503 Plan and manage conferences 30 Group B Electives BSBMGT502 Manage people performance 70 BSBSUS501 Develop workplace policy and procedures for sustainability 50 BSBLDR502 Lead and manage effective workplace relationships 50 Total 420 Page 69 of 100

Franchisor Diploma of Franchising BSB50515 This sample training program is appropriate for a person working in any sector of the economy as a Franchisor of one or more sites Group A Electives BSBFRA501 Establish a franchise operation 120 BSBFRA502 Manage a franchise operation 50 BSBFRA503 Manage establishment of new sites or regions 70 BSBFRA504 Manage relationships with franchisees 50 BSBFRA505 Manage closure of a franchise 70 Group B Electives BSBFIM501 Manage budgets and financial plans 70 BSBMGT516 Facilitate continuous improvement 60 BSBRSK501 Manage risk 60 Total 550 Page 70 of 100

HR Manager Diploma of Human Resources Management BSB50615 This sample training program is appropriate for a person working in the Building and construction industry as a HR Manager. BSBHRM501 Manage human resource services 60 BSBHRM506 Manage recruitment selection and induction processes 60 BSBHRM512 Develop and manage performance-management processes 60 BSBHRM513 Manage workforce planning 60 BSBWRK510 Manage employee relations 80 BSBWHS401 Electives Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBHRM505 Manage remuneration and employee benefits 60 BSBHRM507 Manage separation or termination 50 BSBDIV501 Manage diversity in the workplace 60 Total 540 50 Page 71 of 100

Treasurer of a Board of Management of an Indigenous Community Organisation Diploma of Business (Governance) BSB50715 This sample training program is appropriate for a person working as a treasurer of a Board of Management of an Indigenous community organisation BSBATSIC412 Maintain and protect cultural values in the organisation 60 BSBATSIL411 Undertake the roles and responsibilities of a board member BSBATSIL510 Appoint and work with a manager 50 BSBATSIL511 Lead the organisation's strategic planning cycle 80 BSBATSIL503 Manage conflict 60 BSBATSIM505 Control organisation finances 60 BSBATSIM506 Develop employment policies 40 Electives ATSI Governance BSBATSIL512 Be a leader in the community 60 BSBATSIM511 Develop enterprise opportunities 70 BSBATSIW515 Secure funding 40 Sustainability BSBSUS501 Develop workplace policy and procedures for sustainability 50 Other PSPGOV507A Undertake negotiations 50 Total 680 60 Page 72 of 100

Firstline/supervisor in a marketing department focusing on importing and exporting processes Diploma of International Business BSB50815 This sample training program is appropriate for a person working in industry as a Firstline/Supervisor Group A Electives BSBMKG516 Profile international markets 50 BSBMKG517 Analyse consumer behaviour for specific international markets BSBMKG511 Analyse data from international markets 50 BSBMKG512 Forecast international market and business needs 50 BSBFIA501 Report on finances related to international business 70 BSBMKG513 Group B Electives Promote products and services to international markets BSBMGT502 Manage people performance 70 Elective from elsewhere in BSB BSBEBU501 Investigate and design e-business solutions 50 Total 470 60 70 Page 73 of 100

Work Health & Safety Officer in a small to medium organisation Diploma of Work Health and Safety BSB51315 This sample training program is appropriate for a person working in industry as a Work Health & Safety Officer in a small to medium enterprise BSBWHS502 Manage effective WHS consultation and participation processes 40 BSBWHS503 Contribute to the systematic management of WHS risk 40 BSBWHS504 Manage WHS risks 50 BSBWHS505 Investigate WHS incidents 50 BSBWHS506 Group A Electives BSBWHS410 Contribute to developing, implementing and maintaining WHS management systems Contribute to work-related health and safety measures and initiatives BSBWHS508 Manage WHS hazards associated with plant 60 BSBWHS510 Contribute to implementing emergency procedures 40 Group B Electives BSBMGT502 Manage people performance 70 Total 440 50 40 Page 74 of 100

Project team leader Diploma of Project Management BSB51415 BSBPMG511 Manage project scope 40 BSBPMG512 Manage project time 40 BSBPMG513 Manage project quality 40 BSBPMG514 Manage project cost 40 BSBPMG515 Manage project human resources 40 BSBPMG516 Manage project information and communication 40 BSBPMG517 Manage project risk 40 BSBPMG521 Manage project integration 60 Electives BSBPMG519 Manage project stakeholder engagement 40 BSBMGT516 Facilitate continuous improvement 60 MSS015002A Develop strategies for more sustainable use of resources 70 BSBWOR502 Ensure team effectiveness 60 Total: 570 Page 75 of 100

Purchasing Manager in a medium to large enterprise trading globally Diploma of Purchasing BSB51515 BSBPUR501 Develop, implement and review purchasing strategies 60 BSBPUR502 Manage supplier relationships 40 BSBPUR504 Manage a supply chain 60 BSBRKG502 Manage and monitor business or records systems 40 BSBRSK501 Manage risk 60 Electives FNSORG604A Establish outsourced services and monitor performance 50 PSPPROC502A Establish contract management arrangements 50 PSPPROC503B Manage contract performance 50 Total 410 Page 76 of 100

Service Quality System Analyst Diploma of Quality Auditing BSB51615 This sample training program is appropriate for a person working or planning to work in the business auditing area of an organisation as a Service Quality System Analyst Group A Electives BSBAUD402 Participate in a quality audit 40 BSBAUD501 Initiate a quality audit 40 BSBAUD504 Report on a quality audit 60 BSBAUD503 Lead a quality audit 60 BSBRSK501 Manage risk 60 Group B Electives BSBMGT516 Facilitate continuous improvement 60 BSBPMG513 Manage project quality 40 Elective from elsewhere BSBINN601 Lead and manage organisational change 60 Total 420 Page 77 of 100

Records Supervisor Diploma of Recordkeeping BSB51715 This sample training program is appropriate for a person working as a Records Supervisor in a government department. BSBRKG502 Manage and monitor business or records systems 40 BSBRKG505 Document or reconstruct a business or records system 30 BSBRKG506 Electives BSBINM501 Develop and maintain terminology and classification schemes Manage an information or knowledge management system BSBRSK501 Manage risk 60 BSBCUS501C Manage quality customer service 40 BSBWOR501 Manage personal work priorities and professional development BSBMGT516 Facilitate continuous improvement 60 Total 370 30 50 60 Page 78 of 100

Manager Diploma of Leadership and Management BSB51915 This sample training program is appropriate for a person working in any industry as a Manager BSBLDR501 Develop and use emotional intelligence 60 BSBMGT517 Manage operational plan 70 BSBLDR502 Lead and manage effective workplace relationships 50 BSBWOR502 Lead and manage team effectiveness 60 Group A Electives BSBFIM501 Manage budgets and financial plans 70 BSBMGT502 Manage people performance 70 BSBMGT516 Facilitate continuous improvement 60 BSBRSK501 Manage risk 60 BSBHRM513 Manage workforce planning 60 BSBWRK510 Manage employee relations 80 BSBWOR501 Manage personal work priorities and professional development BSBPMG522 Undertake project work 60 Total 760 60 Page 79 of 100

Conveyancer in a Legal Practice Diploma of Conveyancing BSB52015 This sample training program is appropriate for a person working in the legal industry as a Conveyancer in a legal practice. FNSACC403 Make decisions in a legal context 60 BSBCNV501 Take instructions in relation to a transaction 120 BSBCNV502 Read and interpret a legal document and provide advice 80 BSBCNV503 Analyse and interpret legal requirements for a transaction 50 BSBCNV504 Prepare legal documents 80 BSBCNV505 Finalise the conveyancing transaction 30 BSBCNV506 Establish and manage a trust account 60 BSBLEG415 Apply the principles of contract law 60 FNSINC401 Electives Apply principles of professional practice to work in the financial services industry BSBLEG512 Apply legal principles in property law matters 60 BSBCNV601 Identify and conduct searches 60 BSBMGT605 Provide leadership across the organisation 60 BSBMGT502 Manage people performance 70 Total 820 30 Page 80 of 100

Library Technician Diploma of Library and Information Services BSB52115 This sample training program is appropriate for a person working in the information services sector as a library technician. BSBCUS501 Manage quality customer service 40 BSBLDR403 Lead team effectiveness 50 BSBLIB402 Consolidate and maintain industry knowledge 60 BSBLIB503 Develop and promote activities, events and public programs 60 BSBLIB513 Monitor compliance with copyright and licence requirements 20 BSBLIB604 Extend own information literacy skills to locate information 50 ICTSAS410 Identify and resolve client IT problems 40 Electives BSBPMG522 Undertake project work 60 BSBLIB506 Maintain digital repositories 45 BSBLIB603 Contribute to collection management 50 BSBLIB507 Promote literature and reading 50 BSBLIB403 Complete a range of cataloguing activities 100 BSBLIB509 Provide subject access and classify material 100 BSBLIB510 Use and monitor advanced functions of integrated library management systems BSBLIB406 Obtain information from external and networked sources 20 BSBLIB407 Search library and information databases 30 BSBLIB511 Research and analyse information to meet customer needs 80 ICTSAS410 Identify and resolve client IT problems 40 ICTWEB417 Integrate social web technologies 40 Total Hours 970 35 Page 81 of 100

Assistant Paralegal Diploma of Legal Services BSB52215 This sample training program is appropriate for a person working in the Legal Services industry as an Assistant Paralegal BSBCOM501 Identify and interpret compliance requirements 20 BSBCMM501 Develop and nurture relationships 40 BSBLED503 Maintain and enhance professional practice 30 BSBRES502 Research legal information using secondary sources 40 Electives BSBLEG510 Apply legal principles in family law matters 60 BSBLEG511 Apply legal principles in criminal law matters 60 BSBLEG512 Apply legal principles in property law matters 60 BSBLEG513 Apply legal principles in corporation law matters 60 BSBLEG514 Assist with civil procedure 60 BSBLEG515 Apply legal principles in wills and probate matters 60 Total 490 Page 82 of 100

Chair of Board Diploma of Governance BSB52315 This sample training program is appropriate for a person working as an officer of a board of a medium to large enterprise as the Chair of the Board or Subcommittees. BSBGOV404 Communicate with community stakeholders 40 BSBGOV405 Undertake the roles and responsibilities of a committee or a board member BSBGOV501 Review and apply the organisation's constitution 30 BSBGOV503 Conduct organisational strategic planning 80 BSBLDR503 Communicate with influence 60 BSBGOV504 Monitor organisational finances 80 Electives BSBGOV507 Manage board or committee and organisational conflict 50 BSBGOV502 Recruit and coordinate committee members 30 BSBRSK401 Identify risk and apply risk management processes 50 BSBINN801 Lead innovative thinking and practice 80 BSBGOV506 Manage advocacy for your organisation 30 BSBADM502 Manage meetings 30 Total 600 40 Page 83 of 100

Digital Application specialist Diploma of Marketing and Communication BSB52415 This sample training program is appropriate for a person working in the marketing/ advertising industry as a digital application specialist BSBMKG507 Interpret market trends and developments 50 BSBMKG523 Design and develop an integrated marketing communication 60 plan BSBPMG522 Undertake project work 60 Electives BSBMKG522 Plan measurement of marketing effectiveness 50 BSBMKG529 Manage client account 60 BSBMKG514 Implement and monitor marketing activities 50 BSBEBU501 Investigate and design e-business solutions 50 BSBMKG524 Design effective user experiences 40 BSBMKG525 Design effective web search responses 50 BSBMKG526 Develop strategies to monetise digital engagement 60 BSBMKG527 Plan social media engagement 50 BSBMKG528 Mine data to identify industry directions 70 Total 650 Page 84 of 100

Senior Administrator Advanced Diploma of Business BSB60215 This sample training program is appropriate for a person working in the Service industry as a Senior Administrator Group A BSBADV603 Manage advertising production 70 Group B BSBINM601 Manage knowledge and information 80 BSBINN601 Lead and manage organisational change 60 BSBMGT615 Contribute to organisation development 60 Group C BSBMKG608 Develop organisational marketing objectives 60 Group D BSBFIM601 Manage finances 80 BSBSUS501 Develop workplace policy and procedures for sustainability 50 BSBIPR601 Develop and implement strategies for intellectual property 70 management Total 530 Page 85 of 100

Work Health & Safety Officer /Manager, or a Human Resources Officer /Manager with responsibilities for WHS Advanced Diploma of Work Health and Safety BSB60615 This sample training program is appropriate for a person working in industry as a WHS Officer/Manager or HR Officer/Manager with responsibilities for WHS. BSBWHS601 Apply legislative frameworks for WHS 40 BSBWHS602 Facilitate WHS activities 50 BSBWHS603 Implement WHS risk management 50 BSBWHS604 Evaluate the WHS performance of organisations 50 BSBWHS605 Electives Develop, implement and maintain WHS management systems BSBMGT616 Develop and implement strategic plans 80 BSBWHS606 Conduct a WHS audit 40 BSBWHS607 Apply ergonomics to manage WHS risks 60 Total 420 50 Page 86 of 100

Records Manager in a large organisation Advanced Diploma of Recordkeeping BSB60815 Group A Electives BSBRKG604 Determine security and access rules and procedures 20 BSBRKG607 Document and monitor the record-creating context 20 BSBRKG608 Plan management of records over time 20 BSBRKG601 Define recordkeeping framework 30 BSBRKG605 Determine records requirements to document a function 40 BSBRKG606 Design a records retention and disposal schedule 40 BSBRKG603 Prepare a functional analysis for an organisation 50 Group B Electives BSBMGT608 Manage innovation and continuous improvement 70 Total 290 Page 87 of 100

Senior Manager Human Resources Advanced Diploma of Management (Human Resources) BSB60915 This sample training program is appropriate for a person working in the Health and Welfare Services industry as a Senior Manager Human Resources. BSBDIV601 Develop and implement diversity policy 70 BSBHRM602 Manage human resource strategic planning 60 BSBINN601 Lead and manage organisational change 60 BSBMGT605 Provide leadership across the organisation 60 BSBMGT615 Contribute to organisation development 60 BSBMGT616 Develop and implement strategic plans 80 Electives BSBFIM601 Manage finances 80 BSBRSK501 Manage risk 60 Total 530 Page 88 of 100

Business Development Manager Advanced Diploma of Leadership and Management BSB61015 This sample training program is appropriate for a person working in industry as a Business Development Manager BSBFIM601 Manage finances 80 BSBINN601 Lead and manage organisational change 60 BSBMGT605 Provide leadership across the organisation 60 BSBMGT617 Develop and implement a business plan 60 Electives BSBMGT616 Develop and implement strategic plans 80 BSBMGT608 Manage innovation and continuous improvement 70 PSPGOV602B Establish and maintain strategic networks 40 BSBMGT619 Identify and implement business innovation 80 BSBCUE605 Develop and maintain a customer engagement marketing strategy BSBMGT624 Develop and implement corporate social responsibility 50 BSBMGT615 Contribute to organisation development 60 BSBRSK501 Manage risk 60 Total 780 80 Page 89 of 100

Owner/manager of a conveyancing business Advanced Diploma of Conveyancing BSB61115 This sample training program is appropriate for a person working in the Legal Services industry as the Owner/manager of a conveyancing business. BSBCNV501 Take instructions in relation to a transaction 120 BSBCNV502 Read and interpret a legal document and provide advice 80 BSBCNV503 Analyse and interpret legal requirements for a transaction 50 BSBCNV504 Prepare legal documents 80 BSBCNV505 Finalise the conveyancing transaction 30 BSBCNV506 Establish and manage a trust account 60 BSBCNV601 Identify and conduct searches 60 BSBLEG415 Apply the principles of contract law 60 FNSINC401 Electives Apply principles of professional practice to work in the financial services industry BSBITS401B Maintain business technology 40 BSBWOR401A Establish effective workplace relationships 50 FNSPRM602A Improve the practice 60 BSBCOM602B Develop and create compliance requirements 50 BSBCUS501C Manage quality customer service 40 FNSORG601A Negotiate to achieve goals and manage disputes 50 FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers BSBWOR501B Manage personal work priorities and professional development 60 BSBSMB401A Establish legal and risk management requirements of small business Total 1030 30 50 60 Page 90 of 100

Program Manager/Project Management Office Manager Advanced Diploma of Program Management BSB61215 This sample training program is appropriate for a person working across a broad range of industries as a Program manager /PMO manager BSBPMG610 Enable program execution 50 BSBPMG611 Facilitate stakeholder engagement 40 BSBPMG612 Implement program governance 60 BSBPMG613 Manage benefits 40 Electives BSBINN601 Lead and manage organisational change 60 BSBLDR501 Develop and use emotional intelligence 60 BSBPMG617 Provide leadership for the program 70 BSBPMG616 Manage program risk 60 BSBPMG615 Manage program delivery 60 BSBFIM601 Manage finances 80 PSPMNGT607B Develop a business case 60 AHCBUS607A Implement a monitoring, evaluation and reporting program 200 Total: 840 Page 91 of 100

Marketing Manager Advanced Diploma of Marketing and Communication BSB61315 This sample training program is appropriate for a person working in the marketing industry as a marketing manager. BSBADV602 Develop an advertising campaign 60 BSBMGT616 Develop and implement strategic plans 80 BSBMKG609 Develop a marketing plan 50 Electives BSBMKG603 Manage the marketing process 50 BSBMKG607 Manage market research 50 BSBMKG611 Manage measurement of marketing effectiveness 50 BSBINN601 Lead and manage organisational change 60 BSBMGT605 Provide leadership across the organisation 60 BSBMKG523 Design and develop an integrated marketing 60 communication plan BSBMKG608 Develop organisational marketing objectives 60 BSBRSK501 Manage risk 60 BSBADV604 Execute an advertising campaign 70 Total 710 Page 92 of 100

General Manager Graduate Diploma in Strategic Leadership BSB80215 BSBLDR801 Lead personal and strategic transformation 80 BSBLDR802 Lead the strategic planning process for an enterprise 100 Electives BSBMGT803 Use financial and economic information for strategic decision making BSBLDR805 Lead and influence change 80 BSBLDR806 Lead and influence ethical practice 80 BSBLDR804 Influence and shape diversity management 80 BSBRES801 Initiate and lead applied research 150 BSBLDR803 Develop and cultivate collaborative partnerships and relationships Total: 710 100 40 Page 93 of 100

Corporate Diversity Manager Graduate Certificate in Leadership Diversity BSB80315 BSBDIV801 Conduct strategic diversity workforce planning 80 BSBDIV802 Conduct strategic planning for diversity learning practices 80 BSBLDR804 Influence and shape diversity management 80 BSBLDR801 Lead personal and strategic transformation 80 Total 320 Page 94 of 100

Portfolio Manager Graduate Diploma of Portfolio Management BSB80415 BSBPMG801 Prioritise projects and programs 80 BSBPMG802 Select and balance the portfolio 100 BSBPMG803 Manage and review portfolio performance 80 BSBPMG804 Govern the portfolio 100 Electives BSBPMG805 Lead the portfolio 60 BSBPMG808 Manage portfolio risk 60 BSBLDR805 Lead and influence change 80 BSBMGT803 Use financial and economic information for strategic decision making Total: 660 100 Page 95 of 100

Human Resources Development Operations Manager Graduate Certificate in Management (Learning) BSB80515 This sample training program is appropriate for a person working as an officer of a board of a medium to large enterprise as a human resources development operations manager. BSBLDR801 Lead personal and strategic transformation 80 BSBLED802 Lead learning strategy implementation 80 Electives BSBINN601 Lead and manage organisational change 60 PSPMNGT614 Facilitate knowledge management 60 Total 280 Page 96 of 100

Manager, Learning and Development Graduate Diploma of Management (Learning) BSB80615 This sample training program is appropriate for a person working as an officer of a board of a medium to large enterprise as the manager, learning and development. BSBINN801 Lead innovative thinking and practice 80 BSBRES801 Initiate and lead applied research 150 Electives BSBFIM801 Manage financial resources 80 BSBINN601 Lead and manage organisational change 60 BSBLED802 Lead learning strategy implementation 80 TAELED703A Implement improved learning practice 60 TAELED704A Review enterprise e-learning systems and solutions 80 implementation BSBLDR803 Develop and cultivate collaborative partnerships and 40 relationships Total 630 Page 97 of 100

CONTACTS AND LINKS Curriculum Maintenance Manager (CMM) Business Industries The CMM Service is provided by Executive Officers, across all industry areas covered by Training Packages. They can assist with questions on payable and nominal hours. Alan Daniel Executive Officer C/- Chisholm Institute P O Box 684 Dandenong VIC 3175 Ph: (03) 9238 8501 Email: alan.daniel@chisholm.edu.au Skills Service Organisation (SSO) Skills For Australia This Skilled Service Organisation (SSO) responsible for developing this BSB Business Services Training Package, companion volumes and support material and can be contacted for further information. Website: http://www.skillsforaustralia.co m/ Address: Level 11, 176 Wellington Parade, East Melbourne, VIC, 3002 Ph: (03) 9815 7000 National Register for VET in Australia Training.gov.au (TGA) TGA is the Australian governments official National Register of information on Training Packages, Accredited Courses, qualifications, units of competency and RTOs. http://training.gov.au Australian Government Department of Education and Training The Commonwealth Department is responsible for national policies and programmes that help Australians access quality vocational education and training. https://education.gov.au/ Victorian State Government Department of Education and Training (DET) DET is responsible for funding and the implementation of Vocational Education and Training (VET) in Victoria, including Apprenticeships and Traineeships policy. (03) 9637 2000 www.education.vic.gov.au Page 98 of 100

National VET Regulatory Authority Australian Skills Quality Authority (ASQA) ASQA is the national regulator for Australia s VET sector. Info line: 1300 701 801 www.asqa.gov.au Victorian State VET Regulatory Authority Victorian Registration and Qualifications Authority (VRQA) The VRQA is a statutory authority responsible for the registration and regulation of Victorian RTOs and for the regulation of apprenticeships and traineeships in Victoria. (03) 9637 2806 www.vrqa.vic.gov.au Page 99 of 100

GLOSSARY Code Title Unit Code Unit Title Payable Hours Nominal Hours Nationally endorsed Training Package qualification code. Nationally endorsed Training Package qualification title. Nationally endorsed Training Package unit of competency code. Nationally endorsed Training Package unit of competency title. The maximum number of hours the Victorian Government will subsidise under the Victorian Training Guarantee for the achievement of the minimum realistic vocational outcome of any qualification, as determined by the qualification packaging rules. The maximum payable hours do not cover every possible combination of core and elective units available for a specific qualification. Nominal hours reflect the anticipated time taken to deliver and assess the outcomes of a unit of competency excluding unsupervised delivery or the time taken for repeated practical application of skills. Nominal hours are determined by the Victorian State Training Authority (DET) and are primarily developed for funding purposes in Victoria. Page 100 of 100