GP webpay System Administration Role: MerchantAdmin



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Transcription:

Role: MerchantAdmin User s Guide, July 2013

TABLE OF CONTENTS: INTRODUCTION... 3 LOGING IN TO GP WEBPAY... 3 MAIN MENU FOR THE MERCHANTADMIN ROLE... 4 ADMINISTRATION... 6 Change password... 6 Contact info... 6 PROCESS ORDERS... 8 Search order... 8 Deposit orders... 14 Search batches... 15 Deleting unsettled orders... 20 LOGOUT... 21 ERROR STATUSES... 22 ANNEXES... 24 Order status... 24 Supported requests... 25 Return codes... 27 Global Payments Europe, s.r.o. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Praha 10 - Strašnice Global Payments Europe, s.r.o. 2

1. INTRODUCTION This document is designed for merchants, who will accept payments in their e-shops carried out by payment cards issued by VISA, MasterCard and Diners Club associations using the Internetbased payment gateway GP webpay. GP webpay supports fully the 3-D Secure standard and provides merchants with the possibility to integrate the functionality of a standard web interface by means of Web Services (WS). The application can be accessed via URL address: https://3dsecure.gpwebpay.com/gui Note: All screenshots used in the following text were copied from the GPE, s.r.o, testing environment and therefore their content does not have to fully correspond with the content of screens in real operation of the application. 2. LOGING IN TO GP WEBPAY After opening of the URL address, a screen for loging in the GP webpay application is displayed automatically. Access is permitted only after the username and password is entered. Based on the data entered, the application makes the concrete user environment accessible. The merchant receives a password for the first login to the system from the GP webpay system administrator in GPE together with the signed contract. After successful login with this password, the GP webpay displays automatically a screen for the password change. The merchant enters there his/her new password, which will be used for his/her loging into the system in the future. It is in his/her own interest to use a password that is as complicated as possible, to make it uneasy for unauthorized persons to deduce it. The password should never be a simple repeating of the merchant s username. Whole words, or sequences of keys located next to each other on the keyboard, or sequences of numbers going one after another, etc., are not suitable for this purpose as well. This manual describes all the possibilities that are offered by the application for the role defined on the side of the application user for the role of MerchantAdmin. The main task of a user in the MerchantAdmin role (i.e. merchant s administrator) is to process orders, i.e. to search for orders in accordance with the given conditions, to pay for orders, to search for batches, to close batches, or to delete incomplete orders. Global Payments Europe, s.r.o. 3

3. MAIN MENU FOR THE MERCHANTADMIN ROLE After the user is loged successfully into the system, the introductory screen with the main menu of the GP webpay application is displayed. In heading of this screen as well as of all the other screens besides the application logo, there is displayed the title of the society and username of the loged user. Content of the menu (i.e. concrete user environment of the application) corresponds with the role assigned to the loged user. A language for further communication with the system can be selected by click on a relevant flag in the right corner of the screen heading. Pic. 1: Successful login, MerchantAdmin role Menu designed for a user with the MerchantAdmin role: Administration: Change password of the loged user; Contact info display of detailed information about the company and the list of registered merchants of the company; Process order: Global Payments Europe, s.r.o. 4

Search order a possibility to find orders on the basis of identification of a merchant or an order, according to order status, date of payment, or currency and amount. Display of a summary of the orders found, possibility to display a detail of the selected order, including offer of possible (allowed) transactions; Deposit orders display of all as yet unpaid orders (successfully authorized), a possibility to display a detail of a selected order, including offer of possible transactions. Deposit of the selected order, or of a group of orders; Search batches a possibility to find merchant s batches on the basis of the batch s identification, according to the batch s status, opening or closing date of the batch. Display of summary of the searched out orders with a possibility to display selected batches. Display of summary of orders included in the batch, a possibility to display a detail of the order with an offer of other possible transactions. A possibility to close the opened batch; Deleting unsettled orders display of the summary of uncompleted orders, a possibility to display detailed data of the selected order. Deletion of selected orders (individual, or all of them). Logout Logout logout of the current user from GUI Global Payments Europe, s.r.o. 5

4. ADMINISTRATION Change password Clicking on Change password in the Administration menu opens the Change password screen. After entering the old and new password, confirmation of the new password is requested. Following the data sending, if the password change has been successful, information about the carried out change is displayed. The user is invited to change the password automatically after the first login. The choice Change password is a part of the menu designed for a user loged into the application by a name and a password. The period of validity of the password is set by the system administrator in GPE, s.r.o. Contact info After clicking on Contact info from the Administration menu, a Company info screen with detailed information about the company, including the list of all the registered merchants of this company. Pic. 2: Information about the company Coloured points in the Merchant number column distinguish authorized and unauthorized merchants. Global Payments Europe, s.r.o. 6

There is accessible the customer support e-mail on the screen; contact the customer support if the data displayed does not correspond to reality. The most important data: - Certificate validity Valid From/Valid Until cipher algorithms taking into account the key validity - Certificate fingerprint usually entered in the contract with a bank Tip for implementation Data from certificate fingerprint is possible to compare with your currently used private key to find out if the relevant certificate is entered into the system. Numerous misunderstandings can be prevented this way in the course of implementation of cipher procedure. Global Payments Europe, s.r.o. 7

5. PROCESS ORDERS Search order After loging to the GP webpay application, the Search order screen is displayed automatically, i.e. the default choice Search order from the Process order menu. Pic. 3: Searching for orders - Filter Options of the setting of the Merchant filter Merchant: the merchant s name, the local offer is available; Merchant Nr.: the merchant s number in the GP webpay application. Local offer is available. The second field, into which the merchant s complete number has to be entered, is designed for a quick search for a particular merchant; Order: the order number in the GP webpay application; Order merchant: the order number 1 in the merchant s system. State In the tick field, there is marked the order status, see Annex: Order status. 1 The order number is indicated on the statement of transactions that have been made by the payment cards (the statement is designed both for the card holders and the merchants). Global Payments Europe, s.r.o. 8

Date of payment Range - last: after marking of this choice, the number of units is entered (minutes, hours, days, months), chosen from the local offer; After: there is entered the number of hours (from the local offer), or the date of payment (from the calendar); Before: there is entered the number of hours (from the local offer), or the date of payment (from the calendar); Ordered Currency: the currency of the order is selected from the local offer; Bigger than: the amount of the order is bigger than the value entered; Smaller than: the amount of the order is smaller than the value entered; Ticked/filled-in criteria are confirmed by pressing the Submit button. After pressing the Clear button, all the up to now recorded selection criteria will be deleted from the form, which is valid also for all other forms, where the above-mentioned buttons are also placed. After possible sending of an empty form, all orders of the selected merchant will be searched out, except from the orders in the DELETE status. Search result - order In the summary of orders searched out according to conditions specified in the previous step, there is displayed basic information about the found orders. Pic. 4: Search result - order Global Payments Europe, s.r.o. 9

In the upper part of the screen, there is positioned a bar with links distinguished by colours. These links are designed for a quick return to one of the previous screens (it is valid also for all the other screens). Information about the result of searching contains the number of found and displayed entries. If Open order in new window field is ticked, then after clicking on the requested order, detailed information will be displayed in a new window/tab. The second column of the order summary (untitled) indicates the type of a transaction. If it is empty (undistinguished), the standard payment has passed. If the merchant is authorized for repeated payments, there can be value R or R N. R refers to a payment repeated master. In case that this payment has been followed by a repeated payment, the detailed data of the payment will contain also reference to these repeated payments (tabs Basic information and Sequence orders). R N refers to a payment repeated sequence. Detailed data of this payment displayed on the Basic information tab contains reference to the repeated master (the field Original order). GP webpay displays maximally 100 items per page in response to 1 request; it means that if the number of selected orders is higher, not all of the orders are displayed. Therefore it is recommended to input an as precise as possible request to search for a concrete order. Arrangement of orders in the summary can be changed; after clicking on a title of any column, the summary will be sequenced according to the content of this column. In the summary of authorized orders, the merchant selects individual orders for further processing. The Select all button can be used for marking of all orders at the same time. All the originally not ticked orders will be marked after clicking on the Invert selection button. The Clear button cancels the selection made up to now; marking of all ticked fields will be cleared away at the same time. The button with an arrow (forward, back) displays the following (preceding) page of the summary. Global Payments Europe, s.r.o. 10

Process order A prerequisite for processing of the marked orders is setting of the corresponding Keystore and input of Password for access into this keystore 2. This is a standard way of confirmation of all requests for processing in GP webpay. Sending of a request has to be confirmed once more. In case of multiple orders it can be e.g. the Deposit selected button, or the Delete selected button. If detailed data of a selected order is displayed, then there is the Process button available (this button carries out an operation selected from Potential transaction). Pic. 5: Search result - order Entering of Keystore and password 2 Password and Keystore generates the merchant by himself/herself at the moment of signing the contract with GPE, s.r.o.. Global Payments Europe, s.r.o. 11

Detail of an order Detailed data of the selected order will be displayed after clicking on an item in the summary of the searched-out orders: Pic. 6: Detail of an order Besides basic information about the order, the GP webpay offers also the option Potential transaction. Further possible processing depends on the current status of the order. An authorized order (Pic. 4) can be paid (DEPOSIT) or the order authorization can be invalidated (APROVE_REVERSAL). A detailed description of the order status, see Annex: Order status. Description of supported requests (possible transactions), see Annex: Chyba! Nenalezen zdroj odkazů.. If a user marks one of the allowed transactions, GP webpay may offer in some cases another field for filling-in of necessary data. For example as concerns the CREDIT or DEPOSIT requests, Amount of credit (deposit) has to be specified as well, if CREDIT_REVERSAL is requested, the number of credit (Number) has to be added. The Process request for an individual order is confirmed in the usual fashion (entering of Keystore path and of password).the user is informed about the result of processing. Global Payments Europe, s.r.o. 12

Information about the result of the order processing. Pic. 7: Information about the successful order processing In the report about the successful order processing, there are the primary (PRCODE) and the secondary (SRCCODE) return codes set to 0 value; the text designed for the error description contains OK value, the OK-column contains a green point. In the report about the unsuccessful order processing, the PRCODE return code contains the type of error, while SRC contains specification of this error. The text describes the type of error and the OK-column contains a red point. Pic. 8: Information about unsuccessful processing of an order For description of return codes, see Annex: List of Return Codes. Global Payments Europe, s.r.o. 13

Deposit orders The summary of successfully authorized orders is displayed after selection of Deposit orders from the Process orders menu. These orders are in the status authorized - APPROVED and they are ready for deposit. Pic. 9: The searched-out orders designated for deposit Detailed information about the selected order will be displayed after clicking on an item in the summary of orders; it means that before the transaction is authorized, some data may still be verified. Orders for processing can be selected one by one (by ticking) or they can be marked altogether (the Select all button), or there can be used the button to Invert selection. After the request is confirmed, the marked orders will be processed. The result of a successfully processed (i.e. deposited) order is a request for entering the order into accounts. This request is transmitted to the card issuer. The carried-out deposit can be invalidated. The request for invalidation of the deposit can be used only for deposited orders, which have not been processed yet, i.e. the batch containing this order has not been closed. Global Payments Europe, s.r.o. 14

Search batches After selecting Search batches from the Process order menu, the Search batch screen with a relevant form filter is displayed. Pic. 10: Searching for batches - filter Options of the filter setting - Merchant Merchant: the merchant s name. The local offer is available; Merchant Nr.: the merchant s number in the GP webpay application. The local offer is available; Batch: the number of batch; State the requested batch status (closed, opened) is marked in the tick fields; Date of opening batch After: the batch was opened after the given date (the calendar for selection and transmission of the date is available); Before: the batch was opened before the given date (calendar); Date of closing batch After: the batch was closed after the given date (the calendar for selection and transmission of the date is available); Before: the batch was closed before the given date (calendar); Global Payments Europe, s.r.o. 15

Search result of batches Information about the result of searching contains the number of searched-out and displayed items. In the summary of the searched-out batches, there is displayed a number and status of the batch, time of opening and closing of the batch. Pic. 11: Summary of the searched-out batches Detail of a batch After clicking on the selected item, there will be displayed basic information about the batch together with the summary of all payments (a Payments tab) and credits (a Credits tab) contained in this batch. The opened batch can be closed. Global Payments Europe, s.r.o. 16

Pic. 12: Detail of a batch Global Payments Europe, s.r.o. 17

After clicking on the selected item on the Payments tab or the Credits tab, detailed information about the order including the offer of other possible transactions will be displayed. Pic. 13: Detail of an order (with payment) Global Payments Europe, s.r.o. 18

Pic. 14: Detail of an order (with credits) The offer of Possible transactions depends on the status of the order and the batch (closed/unclosed), in which this order is contained. Everything goes in the usual fashion after selection (marking) of the authorized transaction, i.e. possible entry of the requested data, Keystore verification, a password entry and a request confirmation. The user will be informed about the result of transaction in the usual fashion as well. The result can be verified also by displaying of details of the concrete order by: Search order. Global Payments Europe, s.r.o. 19

Deleting unsettled orders After selecting Deleting unsettled orders from the Process order menu, the summary of all orders in the REQUESTED status is displayed. Pic. 15: Requested orders Orders to be processed (delete) can be selected one by one (by ticking) or they can be marked altogether (the Select all button), or there can be used the button for Invert selection. After the request is confirmed in a standard way, the marked requested orders will be deleted. Information about the result of processing is displayed, e.g.: Pic. 16: Information about the deletion of an order Global Payments Europe, s.r.o. 20

Details of a deleted order If the Transaction result screen will contain the summary of deleted orders, then after clicking on a selected item, the following basic information will be displayed: Pic. 17: Details of a deleted order 6. LOGOUT To log out from the application is designed the Logout option. After clicking on this offer, the following information is displayed You have been logged off from the GP Webpay application. For security reasons, please, close the window of your browser. Global Payments Europe, s.r.o. 21

7. ERROR STATUSES The application distinguishes between two types of messages information and error messages. Both types of messages are displayed above the form, to which they are referring. The Information message (a blue form) usually informs about the result of the just completed action. Pic. 18: Information about an unsuccessful searching The Error message (a red form) notifies of serious errors that have to be corrected, otherwise processing cannot continue. Global Payments Europe, s.r.o. 22

Pic. 19: Deposit of an order - error Global Payments Europe, s.r.o. 23

8. ANNEXES Order status Status Status description Possible following statuses REQUESTED CANCELED APPROVED REVERSED The order has been successfully received by GP webpay. The system now waits for the result of sensitive data filled in (entered) by the cardholder. After the card holder enters sensitive data, the request is sent to the 3D system to find out if authentication of the card holder is required. The system waits for the result from the 3D system. If the cardholder stops entering the card data, this will be the final status of the order. The cardholder canceled the payment (the cardholder chose the option "Back to e-shop" on the payment page) The result of the authentication of the card holder in 3D has been successful, a request for authorization is sent to the authorization centre. The result of the authorization is successful. The authorization of the order is invalidated. The money previously authorized has been unblocked. DEPOSITED REVERSED DELETED UNAPPROVED The result of the authorization of the order is not successful. The order cannot be paid for. The system cannot continue. DELETED DEPOSITED PROCESSED CLOSED DELETED CREDITED DECLINED The order has been marked for payment during the following batch processing. The payment can be invalidated before the batch containing the payment is closed. The batch has been automatically closed and the data has been transmitted to the financial systems. The order has been closed. The only allowed operation now is deletion. The order has been deleted. The order has been marked for return during the following batch processing. A return of the order can be invalidated any time before the batch containing the order is closed. The order remains in this status after the batch is closed. More than one credit can be created for an order. The result of the authentication of the card holder in the 3D system has not been successful. The card holder has not been authenticated. The system cannot continue. The order can be deleted. PROCCESED APPROVED CREDITED CLOSED DELETED CLOSED DELETED Global Payments Europe, s.r.o. 24

Supported requests Supported requests for orders Request Meaning Description Possible previous statuses Possible final statuses approvereversal Invalidation of the order authorization Request to make the authorization of an order invalid. Applicable only to successfully authorized orders. APPROVED REVERSED deposit Payment of an order Request to pay (to account for) an order. It is used to mark an order for further processing after which a request for the accounting for of the financial transaction is sent to the acquirer bank. APPROVED DEPOSITED The accounting for of the transaction is the responsibility of the acquirer bank. Applicable only to successfully authorized orders. depositreversal Making a payment for the order invalid Request to make the payment of an order invalid. Applicable only to paid orders that have not yet been processed. The money will not be transferred from the card holder to the merchant. DEPOSITED APPROVED credit Return of an order Request to return the payment for orders that have already been processed. PROCESSED CREDITED CREDITED It is used to mark an order for further processing after which the money will be transferred back from the merchant to the card holder. Global Payments Europe, s.r.o. 25

Request Meaning Description Possible previous statuses creditreversal Making the return of an order invalid Request to cancel the reversal of the payment for an order. Applicable only to orders made invalid that have not yet been processed - the money will not be transferred back from the merchant to the cardholder. CREDITED The batch containing the credit must still be opened Possible final statuses DEPOSITED (if there are no other valid credits) CREDITED closeorder Closing of an order Request to close an order DEPOSITED PROCESSED CLOSED CREDITED delete Deleting of an order Request to delete an order DECLINED UNAPPROVED DELETED REVERSED CLOSED Supported requests for batches Request Meaning Description Possible previous statuses batchclose Closing of a batch of orders Request to close a batch containing orders marked for further processing. This request does not necessarily need to be sent. Batches are closed automatically before they are processed. OPENED Possible final statuses Global Payments Europe, s.r.o. 26

Return codes PRCODE - PrimaryReturnCode PRCODE / primaryreturncode Value Meaning in Czech Meaning in English 0 OK OK 1 Pole příliš dlouhé Field too long 2 Pole příliš krátké Field too short 3 Chybný obsah pole Incorrect content of field 4 Pole je prázdné Field is null 5 Chybí povinné pole Missing required field 11 Neznámý obchodník Unknown merchant 14 Duplikátní číslo objednávky Duplicate order number 15 Objekt nenalezen Object not found 17 Částka k úhradě překročila autorizovanou částku 18 Součet kreditovaných částek překročil uhrazenou částku 20 Objekt není ve stavu odpovídajícím této operaci 26 Technický problém při spojení s autorizačním centrem Amount to deposit exceeds approved amount Total sum of credited amounts exceeded deposited amount Object not in valid state for operation Technical problem in connection to authorization centre 27 Chybný typ objednávky Incorrect order type 28 Zamítnuto v 3D Důvod zamítnutí udává SRCODE 30 Zamítnuto v autorizačním centru Důvod zamítnutí udává SRCODE Declined in 3D Declined in AC 31 Chybný podpis Wrong digest 35 Vypršel čas pro zadání čísla karty. Objednávku nelze dokončit Session expired. Order is not valid 50 Držitel karty zrušil platbu The cardholder canceled the payment 1000 Technický problém Technical problem Global Payments Europe, s.r.o. 27

SRCODE SecondaryReturnCode SRCODE / secondaryreturncode Value Meaning in Czech Meaning in English 0 Bez významu No meaning If PRCODE is 1 to 5, 15 and 20, the following SRCODE may return 1 ORDERNUMBER ORDERNUMBER 2 MERCHANTNUMBER MERCHANTNUMBER 5 CVC/CVV CVC/CVV 6 AMOUNT AMOUNT 7 CURRENCY CURRENCY 8 DEPOSITFLAG DEPOSITFLAG 10 MERORDERNUM MERORDERNUM 11 CREDITNUMBER CREDITNUMBER 12 OPERATION OPERATION 18 BATCH BATCH 22 ORDER ORDER 24 URL URL 25 MD MD 26 DESC DESC 34 DIGEST DIGEST If PRCODE is 28, the following SRCODE may return 3000 Zamítnuto v 3D. Neúspěšné ověření držitele karty. Info: Ověření držitele karty bylo neúspěšné (neplatně zadané údaje, stornování autentikace, uzavření okna pro autentikaci držitele karty se zpětnou vazbou ). V transakci se nesmí pokračovat. 3001 Držitel karty ověřen. Info: Ověření držitele karty v 3D systémech proběhlo úspěšně. Pokračuje se autorizací objednávky. 3002 Neověřeno v 3D. Vydavatel karty nebo karta není zapojena do 3D Info: V 3D systémech nebylo možné ověřit držitele karty karta, nebo její vydavatel, není zapojen do 3D. V transakci se pokračuje. Declined in 3D. Cardholder not authenticated in 3D. Note: Card holder authentication failed (wrong password, transaction cancelled, authentication window was closed ). Transaction Declined. Authenticated Note: Card holder was successfully authenticated transaction continue with authorization. Not Authenticated in 3D. Issuer or Card holder not participating in 3D Note: Card holder wasn t authenticated Issuer or Card holder not participating in 3D. Transaction can continue. Global Payments Europe, s.r.o. 28

Value Meaning in Czech Meaning in English 3004 Neověřeno v 3D. Vydavatel karty není zapojen do 3D nebo karta nebyla aktivována. Info: V 3D systémech nebylo možné ověřit držitele karty karta není aktivována, nebo její vydavatel, není zapojen do 3D. V transakci je možné pokračovat. 3005 Zamítnuto v 3D.Technický problém při ověření držitele karty Not authenticated in 3D. Issuer not participating or card holder not enrolled. Note: Card holder wasn t authenticated Card holder not enrolled or Issuer or not participating in 3D. Transaction can continue. Declined in 3D. Technical problem during card holder authentication. Info: V 3D systémech nebylo možné ověřit držitele karty vydavatel karty nepodporuje 3D, nebo technický problém v komunikaci s 3D systémy finančních asociací, či vydavatele karty. V transakci není možné pokračovat, povoleno z důvodu zabezpečení obchodníka před případnou reklamací transakce držitelem karty. Note: Card holder authentication unavailable issuer not supporting 3D or technical problem in communication between associations and Issuer 3D systems. Transaction cannot continue. 3006 Zamítnuto v 3D. Technický problém při ověření držitele karty. Info: V 3D systémech nebylo možné ověřit držitele karty technický problém ověření obchodníka v 3D systémech, anebo v komunikaci s 3D systémy finančních asociací, či vydavatele karty. V transakci není možné pokračovat. 3007 Zamítnuto v 3D. Technický problém v systému zúčtující banky. Kontaktujte obchodníka. Info: V 3D systémech nebylo možné ověřit držitele karty technický problém v 3D systémech. V transakci není možné pokračovat. 3008 Zamítnuto v 3D. Použit nepodporovaný karetní produkt. Info: Byla použita karta, která není v 3D systémech podporována. V transakci není možné pokračovat. Declined in 3D. Technical problem during card holder authentication. Note: Technical problem during card holder authentication merchant authentication failed or technical problem in communication between association and acquirer. Transaction cannot continue. Declined in 3D. Acquirer technical problem. Contact the merchant. Note: Technical problem during card holder authentication 3D systems technical problem. Transaction cannot continue. Declined in 3D. Unsupported card product. Note: Card not supported in 3D. Transaction cannot continue. Global Payments Europe, s.r.o. 29

If PRCODE is 30, the following SRCODE may return 1001 Zamitnuto v autorizacnim centru, karta blokovana 3 Zahrnuje důvody, které naznačují zneužití platební karty kradená karta, podezření na podvod, ztracená karta a pod. Většinou pokus o podvodnou transakci. 1002 Zamitnuto v autorizacnim centru, autorizace zamítnuta Z autorizace se vrátil důvod zamítnutí Do not honor. Vydavatel, nebo finanční asociace zamítla autorizaci BEZ udání důvodu. 1003 Zamitnuto v autorizacnim centru, problem karty Zahrnuje důvody: expirovaná karta, chybné číslo karty, nastavení karty - pro kartu není povoleno použití na internetu, nepovolená karta, expirovaná karta, neplatná karta, neplatné číslo karty, částka přesahuje maximální limit karty, neplatné CVC/CVV, neplatná délka čísla karty, neplatná expirační doba, pro kartu je požadována kontrola PIN. 1004 Zamitnuto v autorizacnim centru, technicky problem Autorizaci není možné provést z technických důvodů technické problémy v systému vydavatele karty, nebo finančních asociací a finančních procesorů. 1005 Zamitnuto v autorizacnim centru, Problem uctu Důvody: nedostatek prostředků na účtu, překročeny limity, překročen max. povolený počet použití Declined in AC, Card blocked Includes the reasons implying that the card has been misused a stolen card, suspected card fraud, a lost card, etc. Declined in AC, Declined Reason: Card issuer or financial association rejected authorization ( Don Not Honor ) Declined in AC, Card problem Possible reasons: Expired card, wrong card number, Internet transaction not permitted to Card holder, invalid card, invalid card number, amount over card maximum limit, wrong CVC/CVV, invalid card number length, invalid expiry date, PIN control is required for the card used. Declined in AC, Technical problem in authorization process Authorization rejected technical problem. Technical problem in card issuer systems or financial associations systems (Card issuer unavailable) Declined in AC, Account problem Possible reasons: finance absence, over account limit, over daily limit, etc. 3 Only bolded part of this and the below mentioned cells of this column will be contained in the RESULTTEXT field (optional field) in the response sent to the merchant. The remaining text is given only for explanatory purposes. Global Payments Europe, s.r.o. 30