Elavon Payment Gateway- Reporting User Guide

Save this PDF as:
Size: px
Start display at page:

Download "Elavon Payment Gateway- Reporting User Guide"

Transcription

1 Elavon Payment Gateway- Reporting User Guide Version: v1.1

2 Contents 1 About This Guide Purpose Audience Prerequisites Related Documents Terminology Conventions The Transaction Process, Login, and Homepage Login Password Reset Navigation Menu The Transaction Process Authorisation Settlement The Reporting Homepage Contact Us Feedback Terminal - Processing a Transaction Terminal - Sale Terminal Refund Terminal Manual Terminal Card Verification Find Transactions to Void, Settle or Rebate Transactions - Managing and Viewing Viewing Transactions in Pending Voiding a transaction Transactions - Viewing Voided transactions Transactions - Viewing Failed transactions Transactions - Offline Transactions - Delayed transactions Settled Transactions Batch List Level Batch Overview Level To download reports to excel: Transaction List Level Transaction Details Level Details

3 6.5.2 Fraud DCC History Viewing Related Transactions View and Print Receipt Rebating a Transaction Fraud Management Fraud Scoring Fraud Rules Enabling/Disabling a Check Adding Data to a Check Suitability score screen Searching for Transactions Search Search for a range of transactions Settings Change Password Compulsory Password Change User Management Adding new Users User roles and permissions User registration process Viewing & Editing existing Users Appendix Security Code Results AVS Results

4 1 This section outlines the purpose and aim of the Guide, target audience, any source materials or terminology used, and a general document description. Please note that this document is regarded as confidential and is for customer use only. It has been supplied under the conditions of your payment-processing contract. 1.1 Purpose The purpose of this Guide is to give assistance to Users using Elavon Payment Gateway Reporting. 1.2 Audience The target audience for this Guide is Reporting Users. 1.3 Prerequisites In order to use this Guide, you should have experience with and knowledge of the following concepts: Correct use of the Elavon Auth service, as outlined in the Elavon Auth Developer's Guide 1.4 Related Documents In addition to this Guide, you can also refer to the following documents in the Elavon Payment Gateway documentation set for information about the Elavon Auth service: Elavon Auth Response Codes 1.5 Terminology The terminology specific to the Elavon Auth application is as follows: Expression Acquiring bank Transaction Definition Your bank, with which you have a merchant services contract. A transaction is a request sent to Elavon Payment Gateway. Transactions can be used to authorise or refund an amount on a credit or debit card. It can also be used to void or settle 4

5 Expression Definition an amount on a card. Authorisation Batches Settlement Settled Pending The process of submitting the request to your bank in real time to authorise the payment i.e. mark the funds on the card holders account. The process of collecting all valid authorisations for your account and submitting these to the bank for settlement, to be funded to your bank. When the acquiring bank (your bank) pay/move the funds to your bank account. Once the transactions have been sent to the bank for settlement they are known as "settled" transactions. All transactions that have not yet been settled. These may be transactions that are: waiting to be settled by Elavon Payment Gateway automatically (occurs at 12 every night) need to be manually settled by you (delayed settlement) Delayed Void A delayed transaction is a transaction that will not be settled automatically by Elavon Payment Gateway. This transaction must be manually settled within 28 days on the Elavon Payment Gateway systems. Please note that you may incur exception charges from your bank depending on how long you take to settle the transaction. Check with your acquiring bank for these terms and conditions when using delayed settlement. If a transaction is still pending i.e. not yet settled then it is possible to void it. A void means that the transaction will be cancelled and therefore not settled. A transaction can 5

6 Expression Definition only be voided when it is pending. Note: that the funds are still marked on the card-holders account but will not be debited. Rebate A rebate depends on the original authorisation that was processed, and so you do not need the card number to refund the money onto the card. You can rebate up to 115% of the original amount. Note: This limitation does not apply to Irish Laser debit cards. You can rebate a transaction for up to 180 days from when the original transaction took place. Refund Terminal Account Declined Referral A Similar to a rebate, the refund is a transaction that refunds monies to the cardholder and will debit your account. A refund is not dependent on an original transaction and so you will need the card number to process the refund. There is no time limit to when a refund can be processed. A facility for processing a transaction online. A section of Reporting in which you can process a credit card payment. You can have multiple sub accounts set up on your main account. By default you will be set up with a sub-account called "moto". You can set up further sub-accounts, for example "call centre". This is a response that you can receive when a transaction is sent for authorisation. When an authorisation is declined, this means that the issuing bank of the card holder have decided not to allow the transaction to go ahead. Payment will not be taken from the card. This is a response that you can receive when a transaction is sent for authorisation. When an authorisation receives a Referral A the card has 6

7 Expression Definition been marked as lost, stolen or cancelled. Payment will not be taken. Referral B This is a response that you can receive when a transaction is sent for authorisation. When an authorisation receives a Referral B, the issuing bank of the card holder will not allow the transaction to go through automatically and is requesting that you call their authorisation centre to process the payment. 1.6 Conventions Elavon Payment Gateway documentation uses the following conventions: Note: Tips or advice for the User. Caution: Important note. Potential financial impact. Convention Description Example Orange Italic or Plain Type Hyperlinks and crossreferences For more information see Table 1. Italics Names of other Guides Elavon Auth Developer s Guide Courier New Courier New BOLD CAPS Program code, screen messages, directory files, and file names Placeholder for element names, field values, or User input Error and warning messages <comments></comments> card_holder_name 101 / REFERRAL B 7

8 2 This chapter describes the following: Login Navigation Menu The Transaction Process 2.1 Login Navigate to the URL The Login screen is displayed. To Login: 1. In the Client id field, enter your client id as supplied by Elavon Payment Gateway. 2. In the Username field, enter your Username. 3. In the Password field, enter your password. 4. Click login. 8

9 2.2 Password Reset Click here to start password reset process. In order to reset your password select Forgot Your Password as above. The below screen will then display: To reset the password: 1. In the Client id field, enter your client id name as supplied by Elavon Payment Gateway. 2. In the Username field, enter your Username. 3. In the Address field, enter your registered address. 4. Click submit. 5. You will then receive an with a link to reset your password. 9

10 2.3 Navigation Menu The main menu of the Reporting homepage is located in the top panel of the screen as below. Navigation menus. Explanation of main menu options: Field Name Home Transactions Explanation This brings you to the Reporting homepage. In this section you can view the transactions that have been authorised but not yet sent for settlement. You can also view and download the transactions that have been sent to your acquiring bank for settlement. The transactions are bundled into batches which are typically created Monday through Friday. For more information on your specific bank batch times contact Elavon Payment Gateway. Customer Terminal This section allows you to store Customer details for recurring use. More information on this section can be found in the Secure Data Vault and Scheduler Users Guides on the Resource Centre. You can use the Terminal to process Sales, Refunds and 10

11 Field Name Explanation Manual transaction types. Note: The Manual transaction type will not be setup as default on your account. Manual Transactions needs an authorisation code from the acquiring bank. Reports Settings Search on Log out In the reports section you can view reports that have been generated throughout the Reporting application. A history of the previous twenty five reports ran will be viewable in this section. It also gives you the option of downloading your reports to Excel. In this section you can change your login password and view your general information. This section allows you to search for individual transactions based on specific search criteria. Allows you to end your session and securely log out of Reporting. 11

12 2.4 The Transaction Process The transaction is processed in two stages - authorisation and settlement Authorisation Elavon Payment Gateway receive the transaction, either from your system e.g. your website or from a Elavon Payment Gateway system e.g. the online Terminal. Elavon Payment Gateway sends the transaction for authorisation in real time through the bank network and then send the response back to you. If the transaction is successful, the transaction is displayed in the Transactions - Pending section. If you wish, at this stage, you can void the transaction and the money will not be taken from the customer's card (although it will remain held on the card until such time as it is released by the customer s issuing bank). If you are using 3DSecure, there is an authentication procedure which preceeds the authorisation of the transaction. Please see the 3DSecure Outline Guide for details of this process Settlement If the transaction is processed for automatic settlement, then Elavon Payment Gateway will settle this transaction and send it to your acquiring bank in the next batch. This is an overnight process. The delivery time of the batch will depend on the acquiring bank that you are using. Please note that for some acquirers, batches will only be sent on weekdays or may be sent on Sundays but not Fridays. For information on batch delivery times, please contact Elavon Payment Gateway. The length of time that it takes for the transaction to be funded to your bank account will be determined by your acquiring bank. If you have any queries about when you will receive funds for transactions processed, please contact your acquiring bank. If the transaction is processed through delayed settlement, we then send it for settlement once the transaction has been settled by you. Once the transaction has been sent for settlement it can then be viewed in the Settled section. When a transaction is settled the option to void no longer exists, however, you can process a rebate to credit the customer their money. 12

13 3 The homepage displays news and announcements from Elavon Payment Gateway as shown below. Click Contact Us to view the support contact details. 3.1 Contact Us The home page also displays the Elavon Payment Gateway contact details. The Contact Us option on the bottom left of the screen is accessible from every screen. 13

14 3.2 Feedback To provide Elavon Payment Gateway with any comments or feedback you may have, click on the feedback button to the right of the screen. Select the feedback button to open the feedback tab. This will open up the feedback tab where you can enter your comments. Using the drop down menus available, choose the type and area which best relate to your comments. Select the appropriate description for your comment. Send your comment to Elavon Payment Gateway. Finish by clicking the Submit Feedback button. All feedback will be reviewed by Elavon Payment Gateway. 14

15 4-4.1 Terminal - Sale The Terminal can be used to take card payments if you are contacted by a customer over the phone or by Mail-Order. 1. Select the "Terminal" option from the navigation menu. 2. To process a sale, Sale must be selected from the Type dropdown. 3. To select a particular sub-account, choose the account from the Account dropdown. If you have a single sub-account this will be populated by default. 1. Select Terminal from the Navigation menu. 2. Select transaction type from drop down. 3. Select account. 4. Transaction result. 5. Click on the Printer symbol to display the receipt. 4. If the transaction result is successful or declined the appropriate result and message will appear in the Result section. 5. To print a receipt for this transaction click the Printer symbol. 15

16 6. The transaction message gives more detailed information of the transaction. The example below shows that the security code entered did not meet the expected length and as a result the transaction did not proceed to authorisation. 6. Transaction message. When entering a transaction via the Terminal interface please note the following; 1. The Order ID must always be unique. For example, you could use an invoice number or a unique reference for the transaction. 2. The amount must Never contain decimal places; it is in cent value i.e. to process 10.00, type 1000 for All currencies. 3. The currency and card type options are restricted to what your acquiring bank have advised Elavon Payment Gateway to set up on your account. 4. You can enter the security code, the 3 digit number on the reverse of the card for VISA and MasterCard. For an AMEX card, it is a 4 digit number.if you don t have this you can select No Code. Note: We advise that you always enter this information where possible for added security. 5. The non-mandatory fields Product ID, Variable Ref, Customer Number and Comment1 can be used for your own reconciliation purposes, e.g. they can be used for reference numbers that identify the product, customer etc. 6. When you have completed all the transactional information, you then click on Process to complete the transaction. 7. The result will appear on the bottom of the screen. If the transaction has processed successfully the result will be highlighted in green, however if the transaction is declined the result will be highlighted in red. Further information will be available for each transaction in the Message field. 16

17 Format and Length of fields: Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are required in order for the transaction to process. Field Explanation Format Length Order ID * The order number must always be unique. For example, you could use an invoice number or a unique reference for the transaction. a-z A-Z 0-9 _ Amount * The amount must never contain decimal places; it is in cent value i.e. to process 10.00, type 1000 for ALL currencies. Card Number * The card number Customer Name * The card holder name. a-z A-Z 0-9 _ Security Code Comment 1 Customer Number Product ID You can enter the security code, the 3 digit number on the back of the card, also. If you don t have this you can select No Code. Free text field; can be used to store information that will be relevant for your own reconciliation purposes. Free text field; can be used to store information that will be relevant for your own reconciliation/reporting purposes. Free text field; can be used to store information that will be relevant for your own reconciliation/reporting purposes a-z A-Z 0-9 ' ", +. _ - & \ % ( ) * : $ & # [ ] = a-z A-Z 0-9 _., 0-50 a-z A-Z 0-9 _.,

18 Field Explanation Format Length Variable Ref Shipping Code Free text field; can be used to store information that will be relevant for your own reconciliation/reporting purposes. Enter the Address Verification Service (AVS) shipping code alphanumeric. Note: Please note that AVS can only be used for UK merchants and you need to have this functionality set up in your system. a-z A-Z 0-9 _., 0-50 a-z A-Z 0-9,. - / 0-30 Shipping Country Select the shipping country from the drop down. Predefined Predefined Billing Code Enter the Address Verification Service (AVS) billing code alphanumeric. Note: Please note that AVS can only be used for UK merchants and you need to have this functionality set up in your system. a-z A-Z 0-9,. - / 0-30 Billing Country Select the billing country from the drop down. Predefined Predefined 18

19 4.2 Terminal Refund The refund transaction type can only be accessed if you have sufficient permissions. You will need to have been assigned the role of Administrator or Power User to gain access to this section of the Terminal. In order to gain access you will need to contact your Administrator User. 1. Select the "Terminal" option from the navigation menu: 2. To process a refund, Refund must be selected from the Type dropdown. 1. Select Terminal from the Navigation menu. 2. Select Refund transaction type from drop down. 3. Select account. 4. Enter User password. 3. To select a particular sub-account, choose the sub-account from the Account dropdown. If you have a single sub-account this will be populated by default. 4. Your password is a mandatory field; you will be required to enter your personal login password. Note: You need to have the full card number and expiry date to process a refund; if you don't have these details and the transaction is less then 180 days old, you should process a rebate (see Rebating a Transaction). 19

20 Format and Length of fields: Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are required in order for the transaction to process. Field Explanation Format Length Order ID * The order number must always be unique. For example, you could use an invoice number or a unique reference for the transaction. a-z A-Z 0-9 _ Amount * The amount must never contain decimal places; it is in cent value i.e. to process 10.00, type 1000 for ALL currencies. Card Number * The card number Customer Name * The card holder name. a-z A-Z 0-9 _ Security Code Comment 1 Customer Number Product ID You can enter the security code, the 3 digit number on the reverse of the card for VISA and MasterCard. For an AMEX card, it is a 4 digit number.if you don t have this you can select No Code. Free text field; can be used to store information that will be relevant for your own reconciliation purposes. Free text field; can be used to store information that will be relevant for your own reconciliation/reporting purposes. Free text field; can be used to store information that will be relevant for your own reconciliation/reporting purposes a-z A-Z 0-9 ' ", +. _ - & \ % ( ) * : $ & # [ ] = a-z A-Z 0-9 _., 0-50 a-z A-Z 0-9 _.,

21 Field Explanation Format Length Variable Ref Shipping Code Free text field; can be used to store information that will be relevant for your own reconciliation/reporting purposes. Enter the Address Verification Service (AVS) shipping code alphanumerics. Note: Please note that AVS can only be used for UK merchants and you need to have this functionality set up in your system. a-z A-Z 0-9 _., 0-50 a-z A-Z 0-9,. - / 0-30 Shipping Country Select the shipping country from the drop down. Predefined Predefined Billing Code Enter the Address Verification Service (AVS) billing code alphanumerics. Note: Please note that AVS can only be used for UK merchants and you need to have this functionality set up in your system. a-z A-Z 0-9,. - / 0-30 Billing Country Select the billing country from the drop down. Predefined Predefined 21

22 4.3 Terminal Manual The Manual transaction type can only be accessed if you have sufficient permissions. You will need to have been assigned the role of Administrator or Power User to gain access to this section of the Terminal. In order to gain access you will need to contact your Administrator User. Note: Manual transactions are not sent to the bank for authorisation, instead they are added directly to the day's settlement file. Merchants must manually obtain an authorisation code for transactions of this type. Typically, this involves contacting the acquiring bank's authorisation centre by phone. Elavon Payment Gateway will require confirmation from the acquiring bank before this facility can be used. 1. Select the "Terminal" option from the navigation menu: 2. To process a manual, Manual must be selected from the Type dropdown. 1. Select Terminal from the Navigation menu. 2. Select Manual transaction type. 3. Select account. 4. Input Authcode. 3. To select a particular sub-account, choose the sub-account from the Account dropdown. If you have a single sub-account this will be populated by default. 4. A manual transaction does not go on-line for authorisation with your acquiring bank, so you are required to input a two to six alphanumeric authcode. You should check with your Acquiring bank for format and lengths when signing up to this service. 22

23 Format and Length of fields: Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are required in order for the transaction to process. Field Explanation Format Length Order ID * The order number must always be unique. For example, you could use an invoice number or a unique reference for the transaction. a-z A-Z 0-9 _ Amount * The amount must never contain decimal places; it is in cent value i.e. to process 10.00, type 1000 for ALL currencies. Card Number * The card number Customer The card holder name. a-z A-Z 0-9 _ Name * Security Code You can enter the security code, the 3 digit number on the reverse of the card for VISA and MasterCard. For an AMEX card, it is a 4 digit number.if you don t have this you can select No Code. Comment 1 Free text field for your own reconciliation. a-z A-Z 0-9 ' ", +. _ - & \ % ( ) * : $ & # [ ] = Customer Number Free text field for your own reconciliation. a-z A-Z 0-9 _., 0-50 Product ID Free text field for your own reconciliation. a-z A-Z 0-9 _., Variable Ref Free text field for your own reconciliation. a-z A-Z 0-9 _., Shipping Code Enter the Address Verification Service (AVS) shipping code alphanumeric. a-z A-Z 0-9,. - / 0-30 Note: Please note that AVS can only be used for UK merchants and you need to have this functionality set up in your system. Shipping Country Select the shipping country from the drop down. Predefined Predefin ed 23

24 Field Explanation Format Length Billing Code Enter the Address Verification Service (AVS) billing code alphanumeric. a-z A-Z 0-9,. - / 0-30 Note: Please note that AVS can only be used for UK merchants and you need to have this functionality set up in your system. Billing Country Select the billing country from the drop down. Predefined Predefin ed 24

25 4.4 Terminal Card Verification The Card Verification transaction type can only be accessed if you have sufficient permissions. You will need to have been assigned the role of Administrator or Power User to gain access to this section of the Terminal. In order to gain access you will need to contact your Administrator User. The Card Verification transaction type is used to check a card is valid and active without authorising or holding funds. In the past a merchant might authorise a small amount (like 10c) to check the card and then void that transaction. The Card Verification transaction should be used if supported by the acquiring bank and Elavon Payment Gateway. 1. Select the "Terminal" option from the navigation menu: 2. To process a card verification transaction, Card Verification must be selected from the Type dropdown. 1. Select Terminal from the Navigation menu. 3. Select account. 2. Select Card Verification transaction type. The amount is zero as no money is held. 3. To select a particular sub-account, choose the sub-account from the Account dropdown. If you have a single sub-account this will be populated by default. 25

26 Format and Length of fields: Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are required in order for the transaction to process. Field Explanation Format Length Order ID * The order number must always be unique. For example, you could use an invoice number or a unique reference for the transaction. a-z A-Z 0-9 _ Card Number * The card number Customer Name The card holder name. a-z A-Z 0-9 _ * Security Code You can enter the security code, the 3 digit number on the reverse of the card for VISA and MasterCard. For an AMEX card, it is a 4 digit number.if you don t have this you can select No Code. Comment 1 Free text field for your own reconciliation. a-z A-Z 0-9 ' ", +. _ - & \ % ( ) * : $ & # [ ] = Customer Number Product ID Variable Ref Free text field for your own reconciliation. Free text field for your own reconciliation. Free text field for your own reconciliation. a-z A-Z 0-9 _., 0-50 a-z A-Z 0-9 _., 0-50 a-z A-Z 0-9 _., 0-50 Shipping Code Enter the shipping code. a-z A-Z 0-9,. - / 0-30 Shipping Country Enter the Address Verification Service (AVS) shipping code alphanumeric. Predefined Predefined Note: Please note that AVS can only be used for UK merchants and you need to have this functionality set up in your system. 26

27 Field Explanation Format Length Billing Code Enter the Address Verification Service (AVS) billing code alphanumeric. Note: Please note that AVS can only be used for UK merchants and you need to have this functionality set up in your system. a-z A-Z 0-9,. - / 0-30 Billing Country Select the billing country from the drop down. Predefined Predefined 27

28 4.5 Find Transactions to Void, Settle or Rebate The Search on option is used to find transactions that you may need to void, settle or rebate. You can do this by entering the text to search for in the text box provided, then choose the search option in the "Search on" dropdown list then search by clicking "Go". This returns a list of transactions that match your search. 2.Enter transaction text. 1.Select transaction criteria. Format and Length of fields: Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are required in order for the transaction to process. Field Format Length Order ID a-z A-Z 0-9 _ Card Number Cardholder Name a-z A-Z 0-9 _ Var Ref a-z A-Z 0-9 _., 0-50 Customer Number a-z A-Z 0-9 _., 0-50 Product ID a-z A-Z 0-9 _.,

29 5 - Transactions that are not settled are listed in the Transactions section by date. Transactions fall into four categories: Pending - transactions that will be settled in the next batch. Delayed settlement - transactions that need to be manually settled. Failed transactions - transactions that have declined. Voided transactions - transactions that have been voided. You can select each option in the Transactions Type dropdown menu screen on the left of the screen. Select Transactions from the navigation menu. Transaction status. Transaction categories. 29

30 5.1 Viewing Transactions in Pending 1. To view your Pending transactions select Transactions Pending; the twenty most recent pending transactions will display on screen. The screen is displayed as follows: Transaction Status. 1. Pending. 2. Transaction line. 3. To navigate through a range of transactions click Next. 2. To view more details on the transaction, click anywhere on the transaction line. 3. To view the next twenty transactions, click on the Next located at the bottom right of the screen to proceed to the next page. 30

31 5.2 Voiding a transaction Transactions in the Pending and Delayed categories can be voided to prevent the transaction from proceeding to settlement. Note: If a transaction is voided, the amount of the authorisation will still show as having been debited on the card holder s account until the funds are released by the card holder s bank. This process can take up to twenty eight days. For this reason, it is recommended that if it is necessary to credit a customer, the Rebate or Refund transaction types are used where possible. 1. Navigate to the transaction you wish to void. Click on the transaction line to view the transaction details. The Void option will be available for transactions with a transaction status of Pending or Delayed. Click here to display the Void screen. Transaction status. 31

32 2. You are then presented with the modal screen below, where you can enter an optional comment for reconciliation purposes before voiding. Additional comments can be entered here. To complete the void, click "void". Format and Length of fields: Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are required in order for the transaction to process. Field Format Length Comment Line a-z A-Z 0-9 ' ", + "". _ - \ % ( ) * : $ # [ ] =

33 5.3 Transactions - Viewing Voided transactions To view your Voided transactions select Transactions Voided, the twenty most recent voided transactions will display on screen. To view the voided transactions details, click on the transaction line to display the following screen: Transaction Status. To view the histories of a transaction select History. 33

34 5.4 Transactions - Viewing Failed transactions To view your Failed transactions select Transactions Failed, the twenty most recent failed transactions will display on screen. To view the Failed transactions details, click on the transaction line to display the following screen: Transaction Status. 34

35 5.5 Transactions - Offline Some authorisations will be declined with a code 102 Response, the message will be Bank Referral (102) or similar. These transactions may still be authorised in Reporting by using the offline request type. Merchants must manually obtain an authorisation code for transactions of this type. Typically, this involves contacting the acquiring bank's authorisation centre by phone. Offine transaction type is not enabled by default. To have the transaction type enabled, please contact the Elavon Payment Gateway Support team. If a transaction has failed with a 102 Response, it will be located in the failed transaction section of Reporting. If you have obtained the authorisation code for this transaction, you can then proceed by clicking on the Offline tab as seen below. Offline. To complete this transaction, you must enter the authorisation code into the Offline Authcode field. Orignal Order ID. Enter authorisation code obtained by acquiring bank. 35

36 5.6 Transactions - Delayed transactions When transactions are submitted for authorisation to Elavon Payment Gateway it is possible to flag the transaction for delayed settlement. Note: All transactions are sent for automatic settlement by default. To process a delayed transaction through the Terminal unselect Automatically settle to the bank as below: To process a delayed transaction deselect Automatically settle to the Bank. Transactions that are set to delayed settlement will authorise in real time but will not be funded to your account until you manually settle the transaction, either through Reporting or by sending in an XML settle request. Note: You must manually settle a delayed transaction within 28 days of the initial authorisation. Caution: Failure to settle a delayed transaction within this timeframe will result in the loss of the authorised amount. You will then need to contact the cardholder to process the transaction again in order to receive payment. 36

37 To view delayed transactions: To view your Delayed transactions select Transactions Delayed, the twenty most recent delayed transactions will display on screen. Select Delayed from the drop down menu. Transaction Status. 1.Click on the transaction line to view more details from the transaction. 37

38 To settle a delayed transaction: 1. To view the delayed transactions details, click on the transaction line to display the following screen: 2. On this screen you are given the option to "Settle". Transaction Status. 2.Click Settle. 38

39 When you choose to Settle a transaction the following modal appears: 4. For reconciliation purposes, a Customer Number. Variable Reference, Product ID and Comment can be included. 3. Amount in cents/pence. 5. Click here to settle the transaction. 3. The transaction amount can be adjusted up to 115% of the original authorised amount. The amount must be entered in cents e.g is equal to 10. Note: The adjustment amount is dependent on your acquiring bank. 4. For reconciliation purposes, a Customer Number, Variable Reference, Product ID and Comment can be included. 5. To complete the transaction click "Settle". Note: If the transaction was authenticated by 3dsecure, you must settle exactly 100% of the authenticated value i.e. if the authenticated and authorised value was 100 then the transaction must be settled for 100. Format and Length of fields: Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are required in order for the transaction to process. Field Format Length Comment a-z A-Z 0-9 ' ", + "". _ - \ % ( ) * : $ # [ ] = Amount Customer a-z A-Z "" _., 0-50 Number Product ID a-z A-Z "" _., 0-50 Variable Reference a-z A-Z "" _.,

40 6 Once the transactions have been sent to the acquiring bank for settlement they are known as "Settled" transactions. The transactions are settled in batches which are typically created Monday through Friday. For more information on your specific bank batch times contact Elavon Payment Gateway. There are four levels in the settled section; each level holds more information about the batch you want to view: Batch list level - shows a list of all your batches. Batch overview level - shows the details of a selected batch. Transaction list level - shows a list of the transactions in the batch. Transaction details level - shows the details of a selected transaction in the batch. To access select Settled from the Transactions section. 40

41 6.1 Batch List Level To view your Settled transactions select Transactions Settled, the most recent twenty batches will display on screen. Note: In the settled section batches are listed by date. Timestamp. Bank Name. No. of Sales. Net Total. Batch id. No. of Refunds. Explanation of Column Titles on Batch List screen: Title Date of Batch Batch ID Merchant Number Description This is the date that the batch was opened, this defaults to the date of the first authorisation request in the batch. It is not the date of batch submission. This is a batch number assigned by Elavon Payment Gateway; these numbers are not in sequence. This is the merchant services number that the transactions have been processed through. 41

42 Title No. of Sales No. of Refunds Net Total Description This displays the total amount and currency for the authorisations in this batch. This displays the total amount and currency for the refunds and rebates in this batch. Refunds/Credits are displayed in blue. This displays the Net total and currency of the batch i.e. Sales/Debits amount minus the Refunds/Credits amount. 42

43 6.2 Batch Overview Level You can click on each batch line to see further details about the batch as shown below. Sub Account Breakdown. Generated reports can be found in the Reports section. To view a list of all transactions in this batch please click here. In the above example the Batch ID is and the batch is broken down by Account and Card Issuing Country. By clicking Generate Report in the top right corner you can schedule the batch report in the Reports section. You can view the individual transactions in the Batch by selecting the View Transactions button on the bottom right of the screen. 43

44 Explanation of each Column in Batch overview level: Title Date of Batch Batch ID Merchant Number No. of Sales No. of Refunds Net Total Generate Report View Transactions Description This is the date that the batch was opened, this defaults to the date of the first authorisation request in the batch. It is not the date of batch submission. This is a batch number assigned by Elavon Payment Gateway; these numbers are not in sequence. This is the merchant services number that the transactions have been processed through. This displays the total amount and currency for the authorisations in this batch. This displays the total amount and currency for the refundsand rebates in this batch. Refunds/Credits are displayed in blue. This displays the Net total and currency of the batch i.e. Sales/Debits amount minus the Refunds/Credits amount. This action queues the batch in your REPORTS section for download to excel. This action lists all transactions in the Batch.. 44

45 6.3 To download reports to excel: In the batch overview level, The Generate Report button on the top right of the screen enables you to queue a report in the Reports section of the main menu. In the reports section you can then download to an excel spread sheet. 1. Click on the download icon to the right of the report line to open or save the file. 2. If you choose to save the file, you can save it as an excel file on your local machine. 3. The file starts downloading to excel based on your browser settings. Select the Reports tab. The report status. Click on the download icon to open or download report. 45

46 6.4 Transaction List Level By choosing View Transactions on the batch overview screen you are taken to the below screen. This screen lists the most recent transactions in the batch. 1.Select arrow to view complete Order ID. 2. Click on Next to view next twenty transactions. 1. You can click on each transaction line to view the individual transactions details for that transaction. 2. By selecting the arrow on the left of the transaction you can display the complete Order ID. To view the next twenty transactions, click on the navigation arrow located at the bottom right of the screen to proceed to the next page. Note: Rebates/Refunds are displayed in blue within the Pending screen. 46

47 Explanation of columns on Transaction List screen Title Time Stamp Order ID Cardholder Name Status Amount Currency Card Type Fraud Score (TSS) Customer Number Prod id Var Ref Description The time the transaction was authorised. Your unique Order ID that was sent in the authorisation request. The cardholder name. The status of the transaction in the Pending section will be Pending The Settled amount of the transaction. The Currency of the transaction. Displays the scheme of the card used. This is the score that the transaction received from Risk Manager the fraud scoring tool. This displays information sent in the Customer Number field of the authorisation. This information can be specific to your company, for example, a reference number that you use to identify your customers. If you are taking transactions through the Terminal, this will be the value that you entered in the Customer Number field. To find out how to send information in this field from your website, please consult the Elavon Auth Developer's Guide. This displays information sent in the Product ID field of the authorisation. This information can be specific to your company, for example, a reference number that you use to identify your products. If you are taking transactions through the Terminal, this will be the value that you entered in the Product ID field. To find out how to send information in this field from your website, please consult the Elavon Auth Developer's Guide. This displays information from the Var Ref field. This information is specific to your company. If you are taking transactions through the Terminal, this will be the value that you entered in the Variable Ref field. To find out how to send information in this field from your website, please consult the Elavon Auth Developer's Guide. 47

48 6.5 Transaction Details Level You can view more information on a transaction by clicking on the transaction line Details In the Details section you can view general information about the transaction as below. Currency. Explanation of Field Titles on Transaction Details screen. Title Order ID History Account Transaction Amount Currency Description This is the unique identifier for the transaction. This tab displays the history of the transaction such as authorisation details. If the transaction had been voided or rebated this information can be viewed in this section. The sub-account that the transaction was processed under. In the example above this is Internet". The value of the transaction. The currency the transaction was processed in. 48

49 Title Timestamp Result Message Pas Ref Fraud Score (TSS) Batch id Security Code AVS Postcode AVS Address Cardholder Name Card Number Card Issuer Card Issuer Country Originating I.P. Description The date and time the transaction was processed. The result of the transaction which is passed back by the card holders issuing bank. This is the result message which is passed back by the card holders issuing bank. This is an internal Elavon Payment Gateway reference, unique to each transaction. This is the score that the transaction received byrisk Manager, the fraud scoring tool. This shows the Batch ID of the batch that the transaction is associated with. If this transaction was still declined and therefore not batched, then this would say "-1". however, in the Settled area, there should always be a Batch ID here. This shows the result of the Security Code check. Please see the Appendix for the possible security code results. This shows the result of the Address Verification Service (AVS) on the postcode. Please note that this can only be used for UK mercahnts and you need to have this functionality set up in your system. Please see the appendix for the possible AVS results. This shows the result of the Address Verification Service (AVS) check on the numbers in the billing address supplied by the customer. Please note that this can only be used for UK merchants and you need to have this functionality set up in your system. Please see the appendix for the possible AVS results. The Cardholder name. This shows the card type and the card number masked with X's for security reasons. This displays the name of the bank that issued the card, if that information is available. The country the card was issued in. This shows the IP address that the transaction was processed through. 49

50 Title Customer I.P. Status Customer Number Product Code Var Ref Transaction id Comment 1 & 2 Description This shows the IP address of the customer. This shows the current stage of the transaction process. This displays information sent in the Customer Number field of the authorisation. This information can be specific to your company, for example, a reference number that you use to identify your customers. If you are taking transactions through the Terminal, this will be the value that you entered in the Customer Number field. To find out how to send information in this field from your website, please consult the Elavon Auth Developer's Guide. This displays information sent in the Product ID field of the authorisation. This information can be specific to your company, for example, a reference number that you use to identify your products. If you are taking transactions through the Terminal, this will be the value that you entered in the Product ID field. To find out how to send information in this field from your website, please consult the Elavon Auth Developer's Guide. This displays information from the Var Ref field. This information is specific to your company. If you are taking transactions through the Terminal, this will be the value that you entered in the Variable Ref field. To find out how to send information in this field from your website, please consult the Elavon Auth Developer's Guide. This is an internal Elavon Payment Gateway reference, unique to each transaction. This is an available field for your reconciliation. Note: For transactions processed through Reporting and the Virtual Terminal, the Comment 2 field displays the User who processed the transaction. 50

51 6.5.2 Fraud In the Fraud section you can view the 3d secure information for the transaction. 3D secure result summary is displayed here. Click here to view 3dsecure transaction details. Please see table below for detailed description of each. Explanation of Details on Fraud Transaction Details screen Title UCAF (AAV/CAVV) XID ACS URL ECI Description This is the Cardholder Authentication Verification Value created during cardholder authentication. This is a Elavon Payment Gateway generated transaction reference that the merchant sends to the ACS in advance of the cardholder authentication. This is the address of the Access Control Server, the issuing banks website. This is the E-Commerce Indicator, it can be the following values: Visa MasterCard/Switc h (UKDM) Ecommerce Indicator (ECI) 5 2 Full 3D Secure cardholder Enrolled 6 1 Merchant 3D Secure cardholder not enrolled or attempt ACS server was used 7 0 Non 3D Secure transaction. E.g. a refund or a 3D Secure transaction which failed midway. It is up to the merchant to decide whether or not to proceed with a non-3d Secure transaction. The liability shift no longer applies. For more information on 3d Secure implementation and management please see the 3DSecure Developers Guide. 51

52 6.5.3 DCC In the DCC section you can view the Dynamic currency conversion (DCC) result of the transaction. For more information on DCC implementation please see the DCC Developer s Guide. Click here to view DCC transaction details. 52

53 6.5.4 History In the history section, you can view the details of the authorisation and all subsequent actions that have been carried out against the order. These may include settle, rebate and void details. Subsequent Void. Original Authorisation. 53

54 6.6 Viewing Related Transactions While in the transaction details screen you can link to related transactions by clicking on the Cross reference search icon s. For example if you click on the Cross reference search tag to the right of the card number this will display all transactions processed on this card. Please see the below screen shot to see the common fields on which a Cross Reference Search can be processed. You can carry out a cross reference search on all fields with a cross reference search icon as highlighted for the card number above. 54

55 6.7 View and Print Receipt To print a receipt following a transaction, click on the Printer symbol. This will open up a new tab in your browser, containing the receipt. Then use the onscreen options to save or print the receipt as necessary. Click on the printer symbol to open the receipt in a new tab. You can also view and print the receipt from the transaction details window. Again click on the Printer symbol to open up the receipt in a new tab in your browser. Click on the Printer symbol to open the receipt in a new tab. 55

56 6.8 Rebating a Transaction A rebate is a transaction that refunds monies to the cardholder and debits the merchant s bank account. It uses the card details from the original authorisation transaction; therefore, you do not need the card details to process a rebate. Note: The Rebate transaction type can only be accessed if you have sufficient permissions. You will need to have been assigned the role of Administrator or Power User to gain access to this section. In order to gain access you will need to contact your Administrator User. There are two restrictions for rebates that do not apply to refunds (for more information on processing a refund, please see Section 3.2, Terminal - Refund) There is an upper limit on the amount that you can rebate: you can partially rebate the transaction, rebate the full amount or rebate any amount up to 115% of the original authorisation. Note: This limitation of 115% does not apply to Irish Laser debit cards. You can only rebate the transaction up to 180 days after it has originally been processed. After 6 months, you will need to process a refund (see Section 3.2, Terminal - Refund). Rebate. 56

57 To process a rebate: 1. Find the original transaction, you can do this by using the Search on option (see Search on Search for a single transaction) or navigate through the Settled section. 2. Click on the transaction line to bring you into the transaction details. At the top of the transaction details you can see the button Rebate as shown above. 3. You can change the amount that you want to rebate and you can also enter a Comment, Customer Number, Variable Reference and Product ID for reconciliation purposes. 4. You are required to enter your personal login password. 5. Click on Rebate to process this transaction. You can then view the rebated transaction in the Pending section. Change the amount (in cents / pence) to the amount you want to rebate. Add comments here. Enter your login password. Action Rebate. 57

58 Format and Length of fields: Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are required in order for the transaction to process. Field Format Length Comment a-z A-Z 0-9 ' ", + "". _ - \ % ( ) * : $ # [ ] = Amount Customer Number a-z A-Z "" _., 0-50 Product ID a-z A-Z "" _., 0-50 Var Ref a-z A-Z "" _.,

59 7 Fraud Management This chapter describes the fraud scoring system that Reporting employs to identify potentially fraudulent transactions. 7.1 Fraud Scoring Reporting Fraud Management is designed to assist merchants with managing fraud at the point of sale by identifying negative data and pattern checking for each transaction in real time. This is a merchant configuration tool and the rules and weights are set by the merchant. The result of this checking is returned with the transaction response. The Fraud Management section of Reporting is used to configure various parameters and settings for Fraud Scoring.Fraud Scoring uses data entered in Reporting and also data sent in the transaction to carry out the checks. This is carried out on a per sub-account basis and needs to be set up individually on each sub-account. You should also reference the Fraud Management User Guide which details how to set up the checks. 7.2 Fraud Rules When you click on the Fraud Management tab in Reporting you are presented with a list of currently enabled/disabled checks on a subaccount basis. You choose the sub-account you wish to apply the rules to from the Account drop-down menu. Select sub-account from dropdown menu. 59

60 The Fraud Rules can be classified into four separate zones. These are: Transaction Screening (Zone 1000): These rules compare the data in the transaction against data supplied through Reporting. These are unique to each merchant. E.g. high risk card number. Data Sanity Checking (Zone 2000): These rules compare certain fields in the transaction against other fields in the transaction. E. g. comparing shipping country to billing country if supplied in the transaction. Pattern Matching (Zone 3000): These rules compare data in a transaction against data from previous transactions. E.g. the same card used with a different name. Post Auth (Zone 5000): These rules can reduce the score based on checks that occur after the authorisation of the transaction. E.g. the address check or security code check if supplied in the transaction Enabling/Disabling a Check Within the Fraud Checks screen, you can enable or disable a rule, choose to send the result of the rule in your response or enable or disable Auto Check. Auto Check allows you to reject transactions automatically based on the Fraud Score. It is not enabled by default; you will need to speak to Elavon Payment Gateway to enable it. To enable a check, you will need to go to the Disabled Checks section within Fraud Checks. This is located at the lower part of the screen. Click to Enable 60

61 After the check has been enabled, it will then be located in the Enabled checks section on the top part of the screen. By clicking view, you can amend the weight that is given to each rule or disable the rule. You can amend the weight that is given to each rule, which calculates its importance. For example: If you set all weights to 100, then the rules are all of equal importance. If you set rule 1000 to 75 and rule 1010 to 25, then rule 1000 is 3 times more important than rule 1010 and this will be reflected in the score received. See the weights section in the Fraud Management User Guide. Click to Disable By clicking Edit you can amend the weight of the rule Adding Data to a Check For rules in Zone 1000 (except 1012,1100) they are configurable via the Edit button contained within the row of the selected rule. This is where you enter the specific data that you wish to have your transactions checked against. To the right of the selected rule, the Default Return Score is displayed. This is the score that is returned if the given rule is not triggered by the data entered for the transaction. This can be amended via the Change button beside the Default Score. To enter a new value for a particular rule, simply enter that value into the relevant field and click Find or Add. You will be then prompted to select which score you wish to have returned for that rule if that value appears in a particular transaction. For example, if you wish to reduce the Fraud Score whenever you receive a transaction from a customer Joe Bloggs : Go to rule 1001 Cardholder Name Click Edit, then enter in Joe Bloggs in the text field and click Find or Add. Choose the score you wish to have returned if this value appears in the transaction. Click Save. 61

62 Below is an example of how to add data to a check: Enter Cardholder Name that you wish to reduce the Fraud Score when a transaction contains this name. Then click Find or Add. You can then choose the score you wish to return if the value appears in the transactions Select number from the scale to be returned if information returned is a value submitted in a transaction matches. To save this Fraud Score, click Save. 62

63 7.3.1 Suitability score screen The transaction score will be displayed in the transaction details, in the suitability score field. You can click on this score to view a breakdown of the checks that have passed and failed. The screen looks as follows: Within the transaction details, click on the magnifying glass beside Fraud Score to display the Score breakdown for that transaction. This will display a breakdown of the Fraud Score results for that transaction: 63

64 8 8.1 Search The Search option in the Transactions section, allows you can search for a single transaction or alternatively search for a range of transactions based on the search criteria entered. The Search menu will display on the left of the screen as below: Search results can be displayed or queued in the Reports section. Search Menu. 64

65 8.2 Search for a range of transactions Select sub-accounts to search under. Select your date range within one calendar month. You can narrow your search by including known transaction details. To search for a range of transactions: To search a specific sub-account you can click on the Account field and select the subaccount(s) from the drop down menu which will list all your available sub-accounts. To remove accounts from your search simply click the x to right of the account name. Please refer to the above screenshot. You will need to enter from and to dates; you can type the desired date or use the calendar by clicking on the provided text boxes for each. The maximum search range is one calendar month. To narrow your search include known transaction details. e.g. Order ID You can then click Search to display the screen or Report to queue the report for download to an excel spread sheet in the Reports section of the main menu. Please refer to the above screenshot. 65

66 9 This section covers: Change Password Compulsory password change 9.1 Change Password In Settings, you have the option to change your password. To change your password click Edit. The change password section will expand as below: 66

67 9.2 Compulsory Password Change Due to our security requirements here at Elavon Payment Gateway we enforce that all Users of Reporting change their password every 90 days. If your password has expired the below screen will display on login. To change your password successfully, you must use the following criteria: Password must: Be at least 7 characters in length; Contain a mix of at least 3 of the following four groups upper-case letter(s) lower-case letter(s) number(s) symbol(s) You cannot use a previously used password. 67

Elavon Payment Gateway- Secure Data Vault User Guide

Elavon Payment Gateway- Secure Data Vault User Guide Elavon Payment Gateway- Secure Data Vault User Guide Version 1.1 1 About This Guide This section outlines the purpose and aim of the guide, target audience, any source materials or terminology used, and

More information

Elavon Payment Gateway- Virtual Terminal

Elavon Payment Gateway- Virtual Terminal Elavon Payment Gateway- Virtual Terminal User Guide Version: v1.0 Page 1 Table of Contents 1 About This Guide 3 1.1 Purpose 3 1.2 Audience 3 1.3 Related Documents 3 1.4 Terminology 4 1.5 Conventions 5

More information

RealControl. User Guide. Version: v3.3

RealControl. User Guide. Version: v3.3 RealControl User Guide Version: v3.3 Document Information Document Name: Realcontrol EFT User Guide Document Version: 3.3 Release Date: 12 th April 2013 Legal Statement This guide, in addition to the software

More information

Elavon Payment Gateway- Fraud Management User Guide

Elavon Payment Gateway- Fraud Management User Guide Elavon Payment Gateway- Fraud Management User Guide Version: 1.1 Table of Contents 1 About This Guide 3 1.1 Purpose 3 1.2 Audience 3 1.3 Prerequisites 3 1.4 Related Documents 3 1.5 Conventions 4 2 Introduction

More information

Global Iris Virtual Terminal User Guide. October 15

Global Iris Virtual Terminal User Guide. October 15 Global Iris Virtual Terminal User Guide. October 15 Table of Contents 1 About This Guide... 3 1.1 Purpose... 3 1.2 Audience... 3 1.3 Related Documents... 3 1.4 Terminology... 3 2 Global Iris Virtual Terminal...

More information

MySagePay. User Manual. Page 1 of 48

MySagePay. User Manual. Page 1 of 48 MySagePay User Manual Page 1 of 48 Contents About this guide... 4 Getting started... 5 Online help... 5 Accessing MySagePay... 5 Supported browsers... 5 The Administrator account... 5 Creating user accounts...

More information

My Sage Pay User Manual

My Sage Pay User Manual My Sage Pay User Manual Page 1 of 32 Contents 01. About this guide..4 02. Getting started.4 Online help Accessing My Sage Pay Test Servers Live Servers The Administrator account Creating user accounts

More information

Realex Payments. Magento Community / Enterprise Plugin. Configuration Guide. Version: 1.1

Realex Payments. Magento Community / Enterprise Plugin. Configuration Guide. Version: 1.1 Realex Payments Magento Community / Enterprise Plugin Configuration Guide Version: 1.1 Document Information Document Name: Magento Community / Enterprise Plugin Configuration Guide Document Version: 1.1

More information

MERCHANT MANAGEMENT SYSTEM

MERCHANT MANAGEMENT SYSTEM MERCHANT MANAGEMENT SYSTEM Version: 1.2-1 - Welcome to the Retail Merchant Services Merchant Management System (MMS) user guide. In this guide we will look at the different sections of the MMS and explain

More information

The Wells Fargo Payment Gateway Business Center. User Guide

The Wells Fargo Payment Gateway Business Center. User Guide The Wells Fargo Payment Gateway Business Center User Guide Contents 1 Introduction 1 About the Wells Fargo Payment Gateway service Business Center 1 About this guide 2 Access the Business Center 2 Log

More information

Realex Payments Resource Document. Version: v1.1

Realex Payments Resource Document. Version: v1.1 Realex Payments Resource Document Version: v1.1 Document Information Document Name: Realex Payments Resource Document Document Version: 1.0 Release Date: 30 August 2010 Legal Statement This guide, in addition

More information

Virtual Terminal & Online Portal

Virtual Terminal & Online Portal Authipay Gateway Virtual Terminal & Online Portal User Guide Version 5 (EMEA) Virtual Terminal & Online Portal User Guide Version 5 (EMEA) CONTENTS 1 Introduction... 5 2 Processing Transactions... 6 2.1

More information

Internet Payment Gateway

Internet Payment Gateway Internet Payment Gateway Merchant Administration Console Merchant Services TABLE OF CONTENTS Introduction to the Merchant Administration Console... 5 Console Overview... 5 Login Conditions... 5 Merchant

More information

Elavon Payment Gateway Integration Guide- Remote

Elavon Payment Gateway Integration Guide- Remote Elavon Payment Gateway Integration Guide- Remote Version: v1.1 Table of Contents 1 About This Guide 3 1.1 Purpose 3 1.2 Audience 3 1.3 Prerequisites 3 1.4 Related Documents 3 2 Elavon Payment Gateway Remote

More information

PAYLINE USER GUIDE LOGGING INTO PAYLINE PROCESSING A PURCHASE

PAYLINE USER GUIDE LOGGING INTO PAYLINE PROCESSING A PURCHASE Payline User Guide PAYLINE USER GUIDE Payline is a web-based payment management client that can be used to process credit card transactions manually, process refunds, set up recurring payments and generate

More information

Your guide to epdq moto

Your guide to epdq moto Your guide to epdq moto Contents Introduction Login details for epdq Back Office Configuration, Advanced and Operations Taking a payment Payment response Authorised transactions View transactions Downloading

More information

Elavon Payment Gateway - Navigation User Guide

Elavon Payment Gateway - Navigation User Guide Elavon Payment Gateway - Navigation User Guide Version: v1.0 Table of Contents 1 Reporting Navigation... 3 1.1 Menu Options... 3 1.2 Quick Links... 4 1.3 Administration... 4 2 The Dashboard... 5 1.1 Contact

More information

Realex Payments Integration Guide - Ecommerce Remote Integration. Version: v1.1

Realex Payments Integration Guide - Ecommerce Remote Integration. Version: v1.1 Realex Payments Integration Guide - Ecommerce Remote Integration Version: v1.1 Document Information Document Name: Realex Payments Integration Guide Ecommerce Remote Integration Document Version: 1.1 Release

More information

First Data Merchant Solutions EMEA Payment Gateway

First Data Merchant Solutions EMEA Payment Gateway ` First Data Merchant Solutions EMEA Payment Gateway Virtual Terminal & Online Portal User Guide Version 2.1 firstdatams.co.uk First Data Merchant Solutions is a trading name of First Data Europe Limited,

More information

Volume PLANETAUTHORIZE PAYMENT GATEWAY. vtiger CRM Payment Module. User Guide

Volume PLANETAUTHORIZE PAYMENT GATEWAY. vtiger CRM Payment Module. User Guide Volume 2 PLANETAUTHORIZE PAYMENT GATEWAY vtiger CRM Payment Module User Guide S A L E M A N A G E R M E R C H A N T S E R V I C E S User Guide and Installation Procedures Information in this document,

More information

ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015

ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015 ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015 2 Contents Welcome 3 1. Getting Started 4 1.1 Virtual Terminal Activation 4 2. Configuring the Virtual Terminal 7 2.1 General Settings

More information

First Data Merchant Solutions Virtual Terminal & Manager

First Data Merchant Solutions Virtual Terminal & Manager First Data Merchant Solutions Virtual Terminal & Manager User Guide Version 2.2 firstdatams.co.uk First Data Merchant Solutions is a trading name of First Data Europe Limited, a private limited company

More information

Account Management System Guide

Account Management System Guide Account Management System Guide Version 2.2 March 2015 Table of Contents Introduction...5 What is the Account Management System?...5 Accessing the Account Management System...5 Forgotten Password...5 Account

More information

London & Zurich Merchant Management System User Guide.

London & Zurich Merchant Management System User Guide. London & Zurich Merchant Management System User Guide. Welcome to the London & Zurich Merchant Management System (MMS) user guide. In this guide we will look at the different sections of the MMS and explain

More information

Resolve Disputes User Guide

Resolve Disputes User Guide Resolve Disputes User Guide Online Merchant Services Copyright Statement Copyright 2012 by American Express Travel Related Services Company, Inc. All rights reserved. No part of this document may be reproduced

More information

Refer to the Integration Guides for the Connect solution and the Web Service API for integration instructions and issues.

Refer to the Integration Guides for the Connect solution and the Web Service API for integration instructions and issues. Contents 1 Introduction 4 2 Processing Transactions 5 2.1 Transaction Terminology 5 2.2 Using Your Web Browser as a Virtual Point of Sale Machine 6 2.2.1 Processing Sale transactions 6 2.2.2 Selecting

More information

Mail & Telephone Order Payments Service (WorldAccess) Guide. Version 4.3 February 2014 Business Gateway

Mail & Telephone Order Payments Service (WorldAccess) Guide. Version 4.3 February 2014 Business Gateway Mail & Telephone Order Payments Service (WorldAccess) Guide Version 4.3 February 2014 Business Gateway Table Of Contents About this Guide... 1 Update History... 1 Copyright... 1 Introduction... 2 What

More information

Virtual Terminal User s Guide

Virtual Terminal User s Guide Virtual Terminal User s Guide For Professional Use Only Currently only available in English. A usage Professional Uniquement Disponible en Anglais uniquement pour l instant. Last updated: June 2008 PayPal

More information

Quick Reference Guide PAYMENT GATEWAY (Virtual Terminal)

Quick Reference Guide PAYMENT GATEWAY (Virtual Terminal) PAYMENT GATEWAY (Virtual Terminal) Document Version 131227 Copyright 2013 epaymentamerica, Inc. All Rights Reserved Logging in to the Virtual Terminal 1. Open your internet browser; We strongly recommend

More information

Merchant Integration Guide

Merchant Integration Guide Merchant Integration Guide Card Not Present Transactions Authorize.Net Customer Support support@authorize.net Authorize.Net LLC 071708 Authorize.Net LLC ( Authorize.Net ) has made efforts to ensure the

More information

Virtual Terminal User Guide

Virtual Terminal User Guide Payment solutions for online commerce Virtual Terminal User Guide Copyright PayPoint.net 2010 This document contains the proprietary information of PayPoint.net and may not be reproduced in any form or

More information

Emdeon ecashiering Manual. February 22, 2010

Emdeon ecashiering Manual. February 22, 2010 Emdeon ecashiering Manual February 22, 2010 Purpose... 4 Objectives... 4 Special Symbol... 4 Introduction to Emdeon ecashiering... 5 ecashiering Access... 5 Suggested ecashiering System Roles... 5 ecashiering

More information

Alpha e-pay v2 Merchant User Manual (v1.9)

Alpha e-pay v2 Merchant User Manual (v1.9) Alpha e-pay v2 Merchant User Manual (v1.9) Overview NOTE: Alpha e-pay, Alpha Bank s e-commerce solution, is currently using the DeltaPAY e- commerce platform. Therefore, Alpha e-pay and DeltaPAY are used

More information

PayDollar. Merchant User Guide

PayDollar. Merchant User Guide PayDollar Merchant User Guide (Leave Blank Intentionally) PayDollar Merchant User Guide Page 1 Copyright Information AsiaPay (HK) Limited Room 1702, 17/F K. Wah Centre 191 Java Road Hong Kong. Telephone

More information

REALCONTROL CUSTOMERS

REALCONTROL CUSTOMERS REALCONTROL CUSTOMERS 2015 USER GUIDE V1.0 TABLE OF CONTENTS 1 MANAGING CUSTOMERS... 3 1.1 ADDING A NEW CUSTOMER... 3 1.2 ADDING A PAYMENT METHOD... 5 1.3 USER ACTIONS... 6 2 TAKING PAYMENTS... 7 2.1 VIEWING

More information

Wind River Financial iprocess Setup Guide for IOS Devices

Wind River Financial iprocess Setup Guide for IOS Devices Wind River Financial iprocess Setup Guide for IOS Devices (Requires ios 4.3 or later. Compatible with iphone, ipad, and ipod touch. This app is optimized for iphone 5.) Table of Contents (Clickable Links):

More information

Virtual Terminal User Manual for Direct Users

Virtual Terminal User Manual for Direct Users Virtual Terminal User Manual for Direct Users Table of Contents 1 Introduction... 3 2 Logging In & password maintenance... 4 3 Setting up Sub-Users... 7 4 Navigation... 10 5 Virtual Terminal Profile Page...

More information

Virtual Terminal User Guide

Virtual Terminal User Guide Virtual Terminal User Guide For Professional Use Only Currently only available in English. A usage Professional Uniquement Disponible en Anglais uniquement pour l'instant. Last Updated: 2005 PayPal Virtual

More information

Merchant Interface Online Help Files

Merchant Interface Online Help Files Merchant Interface Online Help Files REGAL t e c h n o l o g i e s t h e f u t u r e o f p a y m e n t s Table of Contents Merchant Interface Online Help Files... 1 Tools... 2 Virtual Terminal... 7 Submit

More information

Merchant Integration Guide

Merchant Integration Guide Merchant Integration Guide Card Not Present Transactions January 2012 Authorize.Net Developer Support http://developer.authorize.net Authorize.Net LLC 082007 Ver.2.0 Authorize.Net LLC ( Authorize.Net )

More information

Virtual Terminal User s Guide

Virtual Terminal User s Guide Virtual Terminal User s Guide For Professional Use Only Currently only available in English. A usage Professional Uniquement Disponible en Anglais uniquement pour l instant. Last updated: June 2009 PayPal

More information

WEB TERMINAL AND RECURRING BILLING

WEB TERMINAL AND RECURRING BILLING PROCESSING TRANSACTIONS WITH WEB TERMINAL AND RECURRING BILLING Document Version 1.4 December 2013 For further information please contact Digital River customer support at 0800 756 3350 or clientsupport.uk@digitalriver.com.

More information

ARGOFIRE REFERENCE GUIDE

ARGOFIRE REFERENCE GUIDE ARGOFIRE REFERENCE GUIDE FREQUENTLY ASKED QUESTIONS Q: How do I log in to ArgoFire? A: Navigate to https://secure.ftipgw.com/admin/login.aspx and enter your Username and Password Q: How do I charge or

More information

First Data Global Gateway Virtual Terminal User Manual. Version 1.0

First Data Global Gateway Virtual Terminal User Manual. Version 1.0 First Data Global Gateway Virtual Terminal User Manual Version 1.0 Table of Contents 1 Introduction 5 1.1 First Data Global Gateway Virtual Terminal Overview 5 1.1.1 Processing Transactions 5 1.1.2 Managing

More information

ORBITAL VIRTUAL TERMINAL USER GUIDE. August 2010 Version 4.2

ORBITAL VIRTUAL TERMINAL USER GUIDE. August 2010 Version 4.2 ORBITAL VIRTUAL TERMINAL USER GUIDE August 2010 Orbital Gateway on the Web: Orbital Integration Library Orbital Gateway Support: 1-866-645-1314 GatewaySupport@ChasePaymentech.com Orbital Virtual Terminal

More information

REDFIN Document Version 2.07.0415-a

REDFIN Document Version 2.07.0415-a REDFIN NETWORK PAYMENT GATEWAY Document Version 2.07.0415-a Copyright 2001-08 Secured Financial Network, Inc. All Rights Reserved Table of Contents Introduction...4 Overview...5 Ch 1: Beginning to Use

More information

MiGS Merchant Administration Guide. July 2013 Software version: MR 29

MiGS Merchant Administration Guide. July 2013 Software version: MR 29 MiGS Merchant Administration Guide July 2013 Software version: MR 29 Copyright MasterCard and its vendors own the intellectual property in this Manual exclusively. You acknowledge that you must not perform

More information

Authorize.Net Mobile Application

Authorize.Net Mobile Application Authorize.Net Mobile Application ios User Guide October 2015 Authorize.Net Developer Support http://developer.authorize.net Authorize.Net LLC 082007 Ver.2.0 Authorize.Net LLC ( Authorize.Net ) has made

More information

U S E R S G U I D E Last Modified: 12/06/2012 1

U S E R S G U I D E Last Modified: 12/06/2012 1 USER S GUIDE Last Modified: 12/06/2012 1 Contents 2 Welcome 3 User Service Activation 4 Introduction 4 Purpose 5 Key Features 6 Activate 8 Using the System 8 Login 9 Credit Sale 10 For Swipe Capable Devices

More information

Merchant User Manual PAYMENT GATEWAY

Merchant User Manual PAYMENT GATEWAY PAYMENT GATEWAY Document Version 1304301 Copyright 2013 epaymentamerica, Inc. All Rights Reserved Table of Contents Introduction... 4 Overview... 5 Ch 1: Beginning to Use EPA Gateway.. 6 Logon as a Merchant...6

More information

MiGS Merchant Administration User Manual. MiGS User Manual

MiGS Merchant Administration User Manual. MiGS User Manual MiGS Merchant Administration User Manual MiGS User Manual June 2006 MasterCard International Copyright The information contained in this manual is proprietary and confidential to MasterCard International

More information

User Guide: Virtual Merchant

User Guide: Virtual Merchant User Guide: Virtual Merchant 1 COPYRIGHT Copyright 2010 Elavon, Incorporated. All rights reserved. No part of this publication may be reproduced or distributed without the prior consent of Elavon, Inc.,

More information

Payment Collection Gateway V+POS. User Guide 00-35-3483NSB

Payment Collection Gateway V+POS. User Guide 00-35-3483NSB Payment Collection Gateway V+POS User Guide 00-35-3483NSB This manual contains proprietary and confidential information of Bank of America and was prepared by the staff of Bank of America. This user guide

More information

Merchant User Manual

Merchant User Manual PIVOTAL PAYMENTS PAYMENT SERVER Document Version 2.07.0415 Copyright 2007-2008 Pivotal Payments Inc. All Rights Reserved. Visit us at: www.pivotalpayments.com Merchant User Manual Congratulations on the

More information

Merchant Interface Online Help Files

Merchant Interface Online Help Files Merchant Interface Online Help Files Table of Contents Merchant Interface Online Help Files... 5 Tools... 6 Virtual Terminal... 7 Submit a Credit Card Charge... 7 Submit a Credit Card Refund... 9 Submit

More information

Sage Pay Fraud Prevention Guide

Sage Pay Fraud Prevention Guide Sage Pay Fraud Prevention Guide April 2014 Table of Contents 1.0 Introduction to fraud prevention 3 1.1 What are the fraud prevention tools 3 2.0 AVS/CV2 4 2.1 What is AVS/CV2 4 2.2 How it works 5 2.3

More information

Cardsave Gateway from Worldpay Merchant Management System User guide

Cardsave Gateway from Worldpay Merchant Management System User guide Cardsave Gateway from Worldpay Merchant Management System User guide Cardsave a division of Worldpay Contents Setting up & Responsibilities... 3 Logging-In... 4 First Time Login -Changing your Password...

More information

Elavon Payment Gateway Hosted Payment Page

Elavon Payment Gateway Hosted Payment Page Elavon Payment Gateway Hosted Payment Developers Guide Version: v1.1 1 Table of Contents 1 About This Guide.. 4 1.1 Purpose....4 1.2 Audience.4 1.3 Prerequisites...4 1.4 Related Documents..4 1.5 Conventions..4

More information

Wind River Financial iprocess Setup Guide for Android Devices

Wind River Financial iprocess Setup Guide for Android Devices Wind River Financial iprocess Setup Guide for Android Devices Contents: iprocess account setup 2 Installing iprocess on your Android device 3 Configuring the iprocess app 8 Attaching the iprocess card

More information

Form Protocol and Integration Guideline. Form Protocol and Integration Guideline (Protocol v3.00)

Form Protocol and Integration Guideline. Form Protocol and Integration Guideline (Protocol v3.00) Form Protocol and Integration Guideline (Protocol v3.00) Published Date 30/01/2014 Document Index Version History... 3 LEGAL NOTICE... 3 Welcome to the Sage Pay Form integration method... 4 Overview of

More information

Elavon Payment Gateway - Redirect Integration Guide

Elavon Payment Gateway - Redirect Integration Guide Elavon Payment Gateway - Redirect Integration Guide Version: v1.1 Table of Contents 1 About This Guide 3 1.1 Purpose 3 1.2 Audience 3 1.3 Prerequisites 3 1.4 Related Documents 3 2 Elavon Payment Gateway

More information

Merchant Account Service

Merchant Account Service QuickBooks Online Edition Feature Guide Merchant Account Service C o n t e n t s Introduction............................. 2 What is a merchant account?.................. 2 What types of credit cards can

More information

Credit Card Overview & Processing Guide entrée Version 3

Credit Card Overview & Processing Guide entrée Version 3 Credit Card Overview & Processing Guide entrée Version 3 2000-2016 NECS, Inc. All Rights Reserved. I entrée V3 Credit Card Processing Guide Table of Contents Chapter I V3 Credit Card Overview 1 1 Obtain...

More information

Elavon Payment Gateway Integration Guide- Mail Order/Telephone Order Only

Elavon Payment Gateway Integration Guide- Mail Order/Telephone Order Only Elavon Payment Gateway Integration Guide- Mail Order/Telephone Order Only Version: v1.1 Table of Contents 1 About This Guide... 3 1.1 Purpose... 3 1.2 Audience... 3 1.3 Prerequisites... 3 1.4 Related Documents...

More information

EFT Processing. (Automatic Electronic Payment Processing) Section Contents

EFT Processing. (Automatic Electronic Payment Processing) Section Contents EFT Processing Accounts Receivable (Automatic Electronic Payment Processing) Section Contents EFT Processing Concepts & Terminology Related Setup Tables User Group Security Options How To Setup customer

More information

Secure Link Internet Merchant Services

Secure Link Internet Merchant Services Secure Link Internet Merchant Services The Future of Credit Card Processing Today Website Quick Reference Guide Version 1.0 1 Table of Contents User Login. 3 VPOS (Virtual Point Of Sale). 4-6 (How to Process

More information

Barclaycard Spend Management Training Guide. December 2010

Barclaycard Spend Management Training Guide. December 2010 Barclaycard Spend Management Training Guide December 2010 About this Guide The following slides are intended to assist with cardholder and manager (approver) Barclaycard Spend Management training. The

More information

View Payments. User Guide. Online Merchant Services

View Payments. User Guide. Online Merchant Services View Payments User Guide Online Merchant Services Copyright Statement Copyright 2010 by American Express Company. All rights reserved. No part of this document may be reproduced in any form or by any electronic

More information

Authorize.Net Mobile Application

Authorize.Net Mobile Application Authorize.Net Mobile Application Android User Guide October 2015 Authorize.Net Developer Support http://developer.authorize.net Authorize.Net LLC 082007 Ver.2.0 Authorize.Net LLC ( Authorize.Net ) has

More information

Order Processing Guide

Order Processing Guide Yahoo! Merchant Solutions Order Processing Guide Version 1.0 PROCESSING CREDIT CARD ORDERS 1 PROCESSING CREDIT CARD ORDERS Contents Note: If your store already has online credit card processing set up,

More information

Merchant e-solutions Payment Gateway Back Office User Guide. Merchant e-solutions January 2011 Version 2.5

Merchant e-solutions Payment Gateway Back Office User Guide. Merchant e-solutions January 2011 Version 2.5 Merchant e-solutions Payment Gateway Back Office User Guide Merchant e-solutions January 2011 Version 2.5 This publication is for information purposes only and its content does not represent a contract

More information

Schools CPD Online General User Guide Contents

Schools CPD Online General User Guide Contents Schools CPD Online General User Guide Contents New user?...2 Access the Site...6 Managing your account in My CPD...8 Searching for events...14 Making a Booking on an Event...20 Tracking events you are

More information

CyberSource EBC for MIT Clubs Transcript

CyberSource EBC for MIT Clubs Transcript CyberSource EBC for MIT Clubs Transcript... 1 1. INTRODUCTION... 2 2. OVERVIEW... 4 3. NAVIGATING CYBERSOURCE EBC... 7 4. SEARCH FOR AND VIEW TRANSACTIONS... 10 5. VOID TRANSACTIONS... 17 6. MANAGE SOFT

More information

Global Iris Integration Guide ecommerce Remote Integration

Global Iris Integration Guide ecommerce Remote Integration Global Iris Integration Guide ecommerce Remote Integration February 2013 Table Of Contents 1 About This Guide... 3 1.1 Purpose... 3 1.2 Audience... 3 1.3 Prerequisites... 3 1.4 Related Documents... 3 2

More information

USER GUIDE. Rev 9/05

USER GUIDE. Rev 9/05 USER GUIDE Rev 9/05 Document Change History Contents Contents About This Guide ii Document Change History iii Section : Transaction Central - CHAPTER : Getting Started...-3 CHAPTER 2: Credit Card Transactions...-9

More information

Skipjack VPOS User Guide

Skipjack VPOS User Guide Skipjack VPOS User Guide Skipjack 2230 Park Avenue Cincinnati, OH 45206 www.skipjack.com User Guide Table of Contents Click on a topic below to view its contents. Logging in to Your Account p. 3 Launch

More information

PAYLINE USER GUIDE. 1 Logging into Payline. 2 - Processing a Purchase

PAYLINE USER GUIDE. 1 Logging into Payline. 2 - Processing a Purchase PAYLINE USER GUIDE Payline is a web-based payment management client that can be used to process credit card transactions manually, process refunds, set up recurring payments and generate reports to name

More information

Wireless epay Configuration and User Guide (Jave version)

Wireless epay Configuration and User Guide (Jave version) Wireless epay Configuration and User Guide (Jave version) INDEX 1 Section 1 - Installing Cradle/Card Reader to Phone... Page 04 Section 2 - Settings... Page 06 Section 3 - Starting and Login in to Wireless

More information

Yahoo! Merchant Solutions. Order Processing Guide

Yahoo! Merchant Solutions. Order Processing Guide Yahoo! Merchant Solutions Order Processing Guide Credit Card Processing How It Works The following charts provide an overview of how online credit card processing works. Credit Card processing for Yahoo!

More information

Merchant Interface User Guide

Merchant Interface User Guide Business Gateway and Corporate Gateway Merchant Interface User Guide V5.0 May 2014 Use this guide to: Understand the Merchant Interface and the functionality it provides Learn how to use the Merchant Interface

More information

Dolphin's Automatic Credit Card Authorisation and Fund Transfer - Servebase

Dolphin's Automatic Credit Card Authorisation and Fund Transfer - Servebase Dolphin Dynamics Dolphin's Automatic Credit Card Authorisation and Fund Transfer - Servebase Copyright 2009 Dolphin Dynamics Ltd. The information contained herein is the property of Dolphin Dynamics Ltd.

More information

Global Transport Secure ecommerce Decision Tree

Global Transport Secure ecommerce Decision Tree Global Transport Secure ecommerce Decision Tree Development work* or software configuration** is required. Please be prepared to engage a webmaster/developer for assistance Are you looking for a hosted

More information

Last Modified June 2008

Last Modified June 2008 Payment Gateway Virtual Terminal Last Modified June 2008 E-Business the easy way! Website: www.vcs.co.za Contact: +27 (0) 11 257 6222 E-mail: sales@vcs.co.za Virtual Card Services (Pty) Ltd Registration

More information

Virtual Terminal Introduction and User Instructions

Virtual Terminal Introduction and User Instructions Virtual Terminal Introduction and User Instructions Trine Commerce Systems, Inc. 2613 Wilson Street Austin, TX 78704 512-586-2736 legal@trinecs.com techsupport@trinecs.com Legal Notice All content of this

More information

Introduction to Client Online. Factoring Guide

Introduction to Client Online. Factoring Guide Introduction to Client Online Factoring Guide Contents Introduction 3 Preparing for Go live 3 If you have any questions 4 Logging In 5 Welcome Screen 6 Navigation 7 Navigation continued 8 Viewing Your

More information

Merchant Console User Manual

Merchant Console User Manual Merchant Console User Manual INDEX 1 SECTION 1 Logging into USAePay Merchant Console Page 1 SECTION 2 Sale (vterminal) Page 3 SECTION 3 Credit (vterminal) Page 4 SECTION 4 Void (vterminal) Page 5 SECTION

More information

Merchant Operating Guide

Merchant Operating Guide PB 1 Merchant Operating Guide ANZ FastPay MOBILE PAYMENT SOLUTION Contents 1. Welcome 4 1.1 Merchant Agreement 4 1.2 Contact Details 4 1.3 How to get started 4 1.4 Authorisation 4 1.4.1 Authorisation Declined

More information

Customer Management Services (CMS)

Customer Management Services (CMS) Customer Management Services (CMS) Customer User Manual Version 1.2 April 2009 Page 1 of 23 Table of Contents 1 AN INTRODUCTION TO CMS... 3 2 GETTING STARTED WITH CMS... 4 ONLINE HELP... 4 ACCESSING CMS...

More information

ONLINE MERCHANT PORTAL USER GUIDE

ONLINE MERCHANT PORTAL USER GUIDE ONLINE MERCHANT PORTAL USER GUIDE MARCH 2015 Content 1. Introduction... 3 1.1. Payments History... 3 2. Getting Started... 4 2.1. Registration... 4 2.2. Logging into Your Account... 6 3. Home Page... 7

More information

Payius. GoLive Checklist

Payius. GoLive Checklist Payius GoLive Checklist Page 2 Table of Contents 1 Scope...3 2 Testing Complete?...3 3 Merchant account and legalities...3 4 Time to GoLive?...4 5 How the GoLive process works...4 6 Going live Accounting

More information

Elavon Payment Gateway Integration Guide 3D Secure

Elavon Payment Gateway Integration Guide 3D Secure Elavon Payment Gateway Integration Guide 3D Secure Version: v1.1 Table of Contents 1 About This Guide 3 1.1 Purpose 3 1.2 Audience 3 1.3 Prerequisites 3 1.4 Related Documents 3 2 Introduction 4 3 3D Secure

More information

Getting Started A Guide for New Elavon Customers. Ingenico Terminals

Getting Started A Guide for New Elavon Customers. Ingenico Terminals Getting Started A Guide for New Elavon Customers Ingenico Terminals 1 Welcome Thank You for Selecting Elavon as your Card Payment Processor. We hope to serve you well, and be a trusted supplier for many

More information

Ecommerce Setup Wizard Site Setup Wizards

Ecommerce Setup Wizard Site Setup Wizards Ecommerce Setup Wizard Site Setup Wizards ecommerce Setup Wizard Before you begin this wizard you must first set up your ecommerce gateway This wizard will require information that is provided to you by

More information

Resource Online User Guide JUNE 2013

Resource Online User Guide JUNE 2013 Resource Online User Guide JUNE 2013 CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

More information

Virtual Terminal User s Guide

Virtual Terminal User s Guide Virtual Terminal User s Guide For Professional Use Only Currently only available in English. A usage Professional Uniquement Disponible en Anglais uniquement pour l instant. Last updated: August 2009 PayPal

More information

CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb

CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb Topic Page Chart of Accounts 3 Creating a Batch Manually 8 Closing a Batch Manually 11 Cancellation Fees 17 Check Refunds 19

More information

Process Transaction API

Process Transaction API Process Transaction API Document Version 5.9 March 2011 For further information please contact Beanstream customer support at (250) 472-2326 or support@beanstream.com. BEAN # Page 2 of 90 Date Overview...

More information

United Payment Services My Merchant Console Connect Virtual Terminal User Guide

United Payment Services My Merchant Console Connect Virtual Terminal User Guide United Payment Services My Merchant Console Connect Virtual Terminal User Guide. 1 United Payment Services, Inc ( United Payment Services ) has made efforts to ensure the accuracy and completeness of the

More information

Credit & Debit Application

Credit & Debit Application USER MANUAL ALL TERMINAL PRODUCTS Credit & Debit Application Magic Models: C5, X5, X8, M3, M8 V Series Models: V5, V8, V9, V8 Plus, V9 Plus 1 Dejavoo Systems Instruction Manual V429.12 Instruction Manual

More information