BSVA Integrated Services

BSVA Integrated Services

Simplifying our worlds BSVA 2

BankservAfrica is the trusted partner to the South African financial services industry, with over 40 years of experience, development and innovation designed to create value for its clients. We are South Africa s industry leader, with world-class systems, technology, infrastructure and resources, and offer a wide range of highly sophisticated products and solutions for the payments industry. Our impeccable record, ability to handle high-volume transactions, and our meticulous methods of governance and compliance have strengthened relationships with organisations we serve, and with the Payment Association of South Africa and the South African Reserve Bank, within whose regulatory environment we operate. In the many-faceted complexity of the financial worlds that make up the modern economic universe, we strive to provide consistent, dependable and client-centric service through efficiency, focus, dedication and innovation, with the ultimate aim of reducing the complex and maximising potential by simplifying our worlds. BSVA 3

BSVA Integrated Services Software and business infrastructure solutions for growth One company. Two areas of operations Established as the non-pso (payment clearing house system operator) arm of the regulated BankservAfrica, BSVA Integrated Services is a commercial company comprising two divisions, each under the leadership of its own CEO. Expertise matched by infrastructure With mainframe-based client database and transaction platforms developed over 15 years of intensive commitment to excellence, we can support virtually any product offering in the retail and banking markets. These two operating divisions one specialising in business process operations and electronic payments, and the other in banking, information, technology and software systems between them supply a complete set of solutions from basic infrastructure and software, right through to systems for core banking and financial service industries and the facilitation of electronic payments. High standards. Low costs Our infrastructure is designed to the highest standards of system availability, data integrity, security and real-time transaction processing capacity for industries in which these requirements are of the utmost importance. And with international messaging capabilities as well as inbound and outbound call centres that provide state-of-the-art interface capacity for any client who requires it, we have all it takes to provide bespoke and comprehensive, efficient service with the most cost-effective methodologies. BSVA 4

African solutions for African businesses At BSVA Integrated Services we serve 1376 clients across Africa, providing over 79 different products that span 34 different industries. Unique solutions. Tailored value Our unique systems and solutions are not only tailored to our clients needs and requirements but add value to their businesses by maximising their return on investment. We can do this because we deliver service-on-demand, or softwareas-a-service These are business models that allow a great deal of flexibility in the way our products and offerings can be adapted to provide a best-fit solution for each individual customer. What s more, the cost is always known, and does not depend on open-ended upgrades the way it does with bought infrastructure which rapidly becomes obsolete. What you require is what you get Partnerships are in our DNA, and our approach is built on them. We take pride in nurturing productive and transparent long-term relationships with our clients relationships that foster growth, efficiency and dependable, committed support, and deliver exactly what they require. BSVA 5

a home for every solution The two commercial divisions at BSVA Integrated Services are themselves composed of separate operations designed for different areas of business and financial infrastructure. The modular nature of our systems and approach means that our clients can choose exactly the elements they need from either one single business, or a combination of services that work to deliver an overall solution that best suits their needs. BPO and call centre solutions Business process outsourcing (BPO) BPO is the home for our call centre operations as well as the electronic payments and processing facilities that deliver the products, facilities, modalities and capabilities that every business dealing with financial transactions needs. Basing such offerings on an outsourced solution not only saves on costs, but allows for the implementation of systems that many clients could not consider introducing on their own. Innovative business solutions like immediate PIN-based money transfer for retail clients, electronic payments requiring interoperability between point-of-purchase and banks are ideally suited to retail outlets and even casinos and restaurants, and are all part of our offerings. For banks which require cheque processing facilities, we provide both centralised and decentralised options, delivering an outsourced solution that provides outstanding commercial value as the annual volume of cheques diminishes year on year. Our information exchange service allows banks to sign up their corporate clients, who in turn can bill their customers for the service, while we host and generate the bills centrally on behalf of the corporate clients. BSVA 6

Financial and technology solutions Financial and technology solutions is the second of our two divisions at BSVA Integrated Services. Through its various offerings this division provides banking systems, ICT and cloud functionalities, information management and SWIFT facilities, as well as the consulting and infrastructure services that state-ofthe-art financial management requires. All our products, services and systems are supported by the expertise of an experienced team of developers, consultants, analysts and project managers to ensure that our clients receive all the advice, guidance, troubleshooting and updating that they require. Financial solutions provides an in-housedeveloped financial system. This modular system can be utilised in its entirety for comprehensive banking requirements, or any of its individual, customisable components can be selected for specialised purposes such as card platforms, loan administration and payment automation. Managed ICT solutions offers data, connectivity and communications solutions and desktop support, providing managed network services 24 hours a day, seven days a week. Our enterprise content solutions address the issues associated with governance, risk and compliance, as well as providing assistance to customers in consolidating and managing the disparate elements in these arenas. As a registered Swift services bureau we offer access to Swift (Society for Worldwide Interbank Financial Telecommunications network). Institutions such as banks, brokers, traders, fund managers, central depositories and clearing houses know that they can rely on this efficient, automated and secure end-toend service. BSVA 7

Simplify your world by contacting us Tel: +27 (0) 11 497 4000 switchboard +27 (0) 12 421 5600 www.bankservafrica.com Queries: bsvais@bankservafrica.com 299 Surrey Avenue Randburg Johannesburg South Africa Sanlam building, block A Corner Lynnwood and Sanlam Roads Lynnwood Manor Pretoria South Africa