Codestorm. E-commerce, Direct Mail, Order Fulfilment and Digital Print. Delivering results. to you and your customers

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1 Codestorm E-commerce, Direct Mail, Order Fulfilment and Digital Print Delivering results to you and your customers

2 Why choose Codestorm? Established 1996 as a pick and pack company Codestorm has expanded to become one of the UK s leading e-commerce, order fulfilment and mailing companies. We are providers of high-quality, cost-effective and comprehensive fulfilment services. We foster successful and enduring relationships with our customers built on trust and transparency. Our open approach to business and technical expertise has allowed us to engage with a whole host of high-profile customers who trust us to manage every aspect of their order fulfilment requirements. The service we receive from Codestorm has been absolutely integral to our success and growth I would highly recommend them. Lovett & Co E-commerce - Our bespoke e-commerce websites and portals deliver a simple-tonavigate customer journey and engaging shopping experience. User-friendly and totally secure, a Codestorm site will boost your sales and keep your customers coming back for more! Mailing - Whatever the size or complexity of your mailing we ll deliver it to your customers on time. We also provide a range of value-added services specifically designed to help you increase your mailing productivity and efficiency. Order Fulfilment - Our order fulfilment services are fast, efficient and accurate, with the flexibility to accommodate your precise needs and budget. Offering real-time stock ordering and rotation, and complete integration across multi-channel retail platforms. Our order fulfilment solutions are perfect for established and start-up companies. Digital Print - We offer flexible, scalable and innovative digital print production. Our state-ofthe-art print systems ensure top performance and set new standards of productivity, efficiency and quality. Postage - Whether your mailing is large or small we ll leverage our expert knowledge of postal discounts and the considerable buying power of our sister company, Advanced Direct Mail Ltd, to save you money. Advanced Direct Mail - ADM acquired Codestorm back in ADM enhances our offering by providing extensive direct mail services. With a purpose built production facility, ADM have the expertise and capability to meet your mailing requirements regardless of mailing size or complexity. Other services include campaign planning, Data Analysis and postal solutions. 3

3 E-Commerce Solutions To sell sucessfully online you need more than a good looking website. That s why our bespoke E-Commerce solutions combine looks with a fast, efficient and user-friendly interface. Fully responsive, so they work accross every kind of device, our websites and shops empower customers by helping them do what they want to do quickly and with a minimum of fuss. Not sure what you want to put on your website? We ll help you develop engaging visual content - from graphics and photographs, to animations and video. So your customers enjoy a rich and rewarding experience every time they log on. Whatever your requirements, our considerable knowledge, award-winning expertise and collaborative approach to development ensure a finished site that will exceed your expectations. Codestorm are knowledgeable, flexible and pro-active. They often advise us of potential cost savings or solutions to problems we may not have considered WWF-UK 5

4 Digital print Led by the demands of our clients and their need to maximise the intelligence of their mailing data we are now able to offer fully variable, flexible and innovative mono and colour digital print production on a wide variety of stocks and sizes. Our state-of-the-art print systems ensure top performance and set new standards of productivity, efficiency and quality. However demanding your digital printing requirement, we have the solution. Mailing & Postage Whether you re despatching parcels or letters, low volume or high volume, UK or overseas, we ll leverage our expert knowledge of postal discounts and the considerable buying power of our sister company, Advanced Direct Mail Ltd to save you money. From 5,000 piece mailings to major campaigns of 5m pieces or more, we can help you significantly reduce your postage costs. We ve helped some of the UK s most prominent businesses and organisations to drastically cut their postage expenses, so why not discover what we could do for you? 7

5 Order Fulfilment Our secure warehousing contains large storage spaces, dedicated pick and pack areas, pallet racking, shelving, and clean rooms - perfect for housing large volumes of stock and handling complex mailings. We can receive orders via any channel - telephone, , post, fax and dispatch goods to your customers quickly, efficiently and accurately. Give our services a try We understand that switching to a new order fulfilment provider is a big decision. To make the decision easier, we are offering the first step a complete audit of your current process absolutly FREE! Visit our website: Order fulfilment tailored to your needs We don t demand our clients buy into expensive minimum service levels unsuited to their requirements, with us you only ever pay for what you need. That s why our order fulfilment services are suited to any size business, from big companies servicing national and international markets to new start-ups. 9

6 Codestorm environment and quality Quality lies at the heart of our business. We continue to invest heavily in our people to ensure quality processes and procedures are ingrained throughout the company. We take our Corporate Social Responsibilities (CSR) seriously and remain committed to doing business ethically and with integrity. We have stringent procedures in place to ensure quality in all aspects of our work. We operate a continuous improvement policy to safeguard our best-in-class standards as we grow. Codestorm has a comprehensive environmental policy and environmental management system. Through this we aim to continually reduce our environmental impact. The directors of the company are fully committed in supporting the policy which is based on the guidelines of the BS EN ISO The information you need: 24/7 Knowledge is key when it comes to making better business decisions, and our fully automated order fulfilment systems have been specifically designed to give you the information you need when you need it: 365 days a year, 24 hours a day. Log in to our online management system from anywhere in the world, at any time of day, and you ll be able to see at a glance how your orders are progressing. Our automated processes ensure accuracy and present data in real time, so you can rapidly review your orders and make quick decisions based on the best possible information. Regardless of how many orders your company takes, the experience is the same - everything you need to manage your orders is up there on screen. Our clients have told us our automated systems take the stress out of managing order fulfilment, giving them more time to do what they do best - grow their businesses. 11

7 Case Study: Lovett & Co Lovett & Co designs contemporary, vintage-inspired jewellery, which it sells online. Based in Brighton, the company has grown rapidly since it was founded in 2011, and it now sends its products to customers across the UK and around the globe. When I started Lovett & Co I didn t have the funds or sales to invest in a warehouse or warehouse staff, but I needed to get the fulfillment side of my business running efficiently. When I began looking for a fulfilment partner for the business, I chose Codestorm for their impressive portfolio of customers, reasonable pricing and excellent customer service. The fulfilment service we receive has been absolutely integral to our success and growth. Delivery time expectations, particularly from our B2C customers, have increased sharply, and on our Amazon platform Codestorm outperforms the service levels Amazon themselves provide, helping us achieve a 100% seller rating. Codestorm has enabled us to work with warehousing costs that have scaled in line with our growth in sales, and provided an excellent delivery service to our customers. It has freed up my time so I can concentrate on designing and developing products, safe in the knowledge my customers are satisfied. I would highly recommend them. Codestorm has reduced our overall spend, and provides a fast, reliable service. Action for Children is a UK charity established to help children and young people who are vulnerable and in need. It works directly with over 300,000 children, young people, parents and carers, and runs 650 services across the UK. Before working with Codestorm our fulfilment was handled by a third party management company and we were experiencing issues with reliability and escalating costs. We cater for over 650 services throughout the UK, so getting products to them as and when required is a huge part of our business and vitally important. Coming to Codestorm has made a massive difference to the efficiency and reliability of the service we offer. The company provides a fast and reliable service, and it has helped us to reduce our overall spend. In addition, Codestorm supplies us with extensive information so we know exactly what s happening at every stage of the fulfilment process. Codestorm is always looking to improve the service they provide for their clients, whether that means embracing new technology or enhancing their working practices. Case Study: Action for Children 13

8 Case Study: Cornerstone Cornerstone is an innovative British men s grooming brand specialising in shaving products. Customers order a shaving plan from the company s website, and receive products by post at regular intervals. They can cancel, change their plan, or alter their delivery schedule at any time, presenting unique challenges for Cornerstone s fulfillment partner. We re essentially a mail order business with a website front-end, so efficient and effective fulfilment is absolutely critical to our business model. Having run e-commerce businesses with in-sources fulfilment before, I knew we had to have an expert partner on board from day one, and Codestorm has been with us since the start. We chose Codestorm because they were competitive on price, but also very flexible when it came to technology integration and the bespoke elements of our fulfilment requirements. By having a trusted partner looking after operations and fulfilment, we are able to focus on growing our business. As we have increased volumes, we have seen falls in our unit costs. As we have learned to trust Codestorm with more and more responsibility, we can focus even more on the growth marketing challenge. A truly global network operating in more than 100 countries, the WWF is the world s leading independent conservation organisation. WWF-UK was launched in 1961 and was the first national organisation in the WWF network. The charity s income comes mostly from voluntary sources, and their 300+ staff work with governments, businesses and communities in the UK and around the world. We have been using Codestorm since 2009 for website hosting, fulfillment and stock management for our fundraising products. These functions are critical to providing an efficient service to our supporters, and ensuring we get the best value for money. We initially selected Codestorm as we felt they were able to meet our varied requirements at a competitive cost. Working with us on these combined areas they have acquired an in-depth understanding of our business and processes, and they are able to develop and adapt as our requirements change. Codestorm excel at customer service. They are knowledgeable, flexible and pro-active, and often advise us of potential cost savings or solutions to problems we may not have considered. They are accommodating to our needs and always keen to learn more about our charity. This leads to a very positive working relationship and peace of mind for us. Case Study: WWF-UK 15

9 Advanced Direct Mail ADM is the natural choice for a single source direct mail supplier. Their Clients are some of the UK s leading mail order companies, charities, universities and publishers. ADM remain successful because clients trust us to deliver their mailings how and when they want-with speed, accuracy, flexibility and a commitment to saving them money. With a purpose-built production facility capable of finishing and despatching hundreds of thousands of items a day, ADM have the expertise and capability to meet mailing requirements regardless of mailing size or complexity. By using both ADM & Codestorm services together you are able to cover all of your fulfilment, e-commerce and mailing needs, from design to despatch Data analysis - Successful campaigns start with data analysis. By working closely with their clients and their data our expert analysts help increate response rates and reduce the chance of errors. Campaign Planning - providing help with every element of a campaign, from choosing the most cost-effective format for you, to print sourcing materials storage and advice on complex mailings. Mailing fulfilment - state-of-the-art systems can handle mailings of any size or complexity - from 5,000 items to 5 million! With the flexibility to handle last minute changes to design, content or data. Postal solutions - If you are stressed by the sheer number of postal options available. A dedicated ADM Account Manager will use their knowledge and experience to banish confusion and help you find the best solution for your mailing Print buying - Their Highly experienced purchasing team will source the perfect printer for your campaign, provide vital advice and guidance, and ensure every element of the print production process is completely transparent. 17

10 Next Steps With significant experience of working with clients in many different business areas-from charities and public sector organisation to major automotive manufacturers. We have the expertise to take your company to the next level. Need Help with your Mailing Campaign, or data analysis? Why not contact our sister company ADM, by visiting their website 1 Take our Free Audit. Take your business forward with Codestorm by filling out our audit form by going to 2 Become one of our Clients. Join the many others that have trusted us to help grow their business, including Nintendo, Audi and Volkswagen. Our experiences have led us to develop an approach to working that puts the client at the heart of everything we do. 3 Call to action: +44 (0) , jo.lucas@codestorm.co.uk 19

11 Codestorm House Walton Road Farlington Hampshire PO6 1TR T: +44 (0) W: Client Services Director Julie Ray E: M: Business Development Director Jo Lucas E: M: